Le client n'a pas laissé de commentaire.Marie S.
Customer Reviews for U-Haul Moving & Storage at Welland Ave
Pour nous contacter
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything and everyone was just perfect. Thanks to great service of the extremely friendly people.Richard K.
Le client n'a pas laissé de commentaire.Allen C.
Le client n'a pas laissé de commentaire.James B.
Fast and efficientPhillip K.
Le client n'a pas laissé de commentaire.RONALD W.
Le client n'a pas laissé de commentaire.Syed H.
Wrong size trailer, needed one with a ramp and this trailer had snow in it. Overall the renting experience was just okCameron T.
Employees should have a size chart and should know that only the vehicle entrance size matters for packing in furniture.Iwona P.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Laura J.
Le client n'a pas laissé de commentaire.Stephen Y.
Excellent service and efficientVANESSA D.
The dolly was very loud and squealed a lot. It was loud enough that it hurt my ears, and the bearings should be checked. The staff were amazing, and deserve as high a raise as possible!JAMESF B.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Glenn O.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Drevonte W.
Far away from moving location and unavailable desired cargo van at a closer location.PANASHE K.
Le client n'a pas laissé de commentaire.Daryl S.
When I picked the van up, I was required to identify if there was any damage. The van was completely covered in ice and snow on one side. One employee, working at the desk and processed my rental, went outside and was removing ice. He was very professional. I went inside to tell the other employee working on the desk that I couldn't see the side of the van and could not approve the photo. He said that there was no damage and asked whether he should go out and remove the ice. He was very rude and asked me multiple times if he should remove the ice or whether I would do it. Really?? The employee, who was already out there began to remove the ice. How should customers verify if there is any damage unless the ice and snow is removed from the van?KATHLEEN R.
This is the second time U-Haul has let me leave with no running lights. I asked specifically if my running lights were on and I was told yes.Shane D.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.REDGES M.
The employees were kind and helpful, the truck was good. I was just very unpleasantly surprised that what started as a $19,99 rental ended up being over $70, after gas, mileage, insurance, when I only drove it for 20 km. The $19,99 advertisement you see on the trucks almost seems deceitful.Justine C.
Le client n'a pas laissé de commentaire.Drew H.
Le client n'a pas laissé de commentaire.Peter R.
Outstanding in every respect.Peter B.
Le client n'a pas laissé de commentaire.TROY O.
Great customer service!Melissa D.
Nothing I can think of. All was really goodKevin S.
Le client n'a pas laissé de commentaire.NICOLEMICHELLE L.
Worse location. New employees make unneeded phone calls and leave rude messages. They over charge Then they have this 50 fee for returning late and interfering with the next person's rental. We'll why was I not compensated last time. When my uhaul truck was 2 hours late. Uhaul seems to just want people's money. Pick a different company.MONICA T.
It is disturbing that employees use their personal phones to scan Driver Licenses in order to enter the data into the system. There needs to be a privacy review on this. Surely UHaul can afford a scanner in their office.Graham B.
Not the location's issue, but the overall uhaul system was being slow, which made getting my rental a 2 hour processCesar C.
Le client n'a pas laissé de commentaire.Sherief M.
The king mattress cover was one of the worst products I have ever purchased. The handles did not work and I would not recommend that product to anyone. In fact, it would be great if someone could call me and offer me a refund.Jason J.
I filled up the truck with how much fuel i used. The attendant said it wasn't full enough. This system must be able to improve. 5/16 of a tank is a little ridiculous as a starting point. Extremely annoyed with that.DARRYL H.
Very knowledgeable and friendly staff. Great location to deal with.Angela G.
Very friendly staff, had an online booking issue they were quick to resolve the issue for me. When I picked up the trailer, hooked it up for me and gave me a few good tips. Two thumbs up from me.Peter S.
Have the snow and ice removed from the equipment that is scheduled to be takenMeghan G.
Le client n'a pas laissé de commentaire.W-DOUGLAS A.
Le client n'a pas laissé de commentaire.David H. | Expérience générale
I spent about 35 minutes waiting while the guy could not secure my application that I did online?? So we had to do it manually.William S.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Gary Marland M.
Great folks at Uhaul St. Catharines. Made me feel like a valued customer. Will be back!David R.
Le client n'a pas laissé de commentaire.Sharon H.
VERY POLITE AND HELPFUL STAFFAnton S.
Le client n'a pas laissé de commentaire.Richard B.
I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice SanvidoJanice S. | Premières impressions
Le client n'a pas laissé de commentaire.Diane M.
I thought it was pretty dumb that I asked for a pick up truck and I had to get a huge ass cubed van becsuse I didn't have a credit card. Why would you give me a bigger vehicle without a credit card they cost more.. it doesn't make sense to me lol That's the only complaint I have ..John H.
Le client n'a pas laissé de commentaire.THELMAL H.
Le client n'a pas laissé de commentaire.Frank S.
After hours return system on the phone didn't work well at all. Spent close to an hour trying and finally it started to work and I was able to finish the return.DAVID T.
#1 We told the guy like 7 times we were going up north to Timmins with the trailer and he put our rental down as only a 2 day rental after I had told him at least 7 times that we are moving up to Timmins, Ontario. And I had asked him if we can drop it off up there because we are going to be getting hit with a really bad snowstorm with freezing rain and he yelled at me and said NO !!!!!! WE ARE NOT ALLOWED TO DO THAT...MY husband and I and our daughter got stuck up there in the snow 7 times because we had to pull the empty trailer all the way back.... That is B.S and I strongly believe... NO CUSTOMERS SHOULD BE TREATED LIKE THE WAY WE WERE.... IM SO VERY DISAPPOINTED WITH THE SERVICES WE WHERE GIVEN.Ruth H.
Brilliant drop off. Staff was perfect.Jeffrey W.
Le client n'a pas laissé de commentaire.Buffy A.
Exelent servicÃ¨Omar G.
I will be going to your competition in the future and telling friends about your poor service. Was made to pick up the van at a location and time that was not suitable for me had 40 km extra mileage added and was not compensated. Your company just does not care.Todd F.
Le client n'a pas laissé de commentaire.MOHAMED W.
5 stars Courteous, friendly, accommodatingColin P.
After hours charges?Vijoy T.
Le client n'a pas laissé de commentaire.Andrew C.
You all did very well, keep it up!ANTHONY J C.
Le client n'a pas laissé de commentaire.Kali M.
Le client n'a pas laissé de commentaire.Mary K.
excellent people-very well taken carGregory Z.
Everything was greatLee M.
The truck I was using have severe alignment issues and should be fixed before it's on the road again very unsafe.......Kelly P.
Le client n'a pas laissé de commentaire.Jordan M.
NOTHING JUST KEEP ABREAST OF YOUR CUSTOMERS NOT PLAY STUPID LIKE VINE STREET DID.Michael S.
The staff was very friendly and helpful. Thank you !Tammy S.
The trailer we rented had torn straps. We had to buy our own to make sure our load was properly secured. Other than that the guys at this location have excellent customer service and helped us out greatly.Genie-Lyn D.
Le client n'a pas laissé de commentaire.Karen M.
Ask and reserved a 26 foot 2 1/2 weeks in advance Only got a 20 foot. And 3 26 foots at this location. Guess that's how u make money on the Kms. Making people make more trips Will never use againMANDIE Q.
Le client n'a pas laissé de commentaire.STEVENTROY G.
The customer service was outstanding at the 470 Welland location and it was a great experience. I would like to thank them for the friendly and very courteous customer service. I need to rent another truck in January and I will definitely return to this location. I had called another location on St Paul in St Catharines that was closer to my home, but they weren't very friendly or helpful. They told me that if I wanted blankets or boxes I would have to pick up the truck at their location and go to another location for those supplies. I was booking two weeks ahead, and asked why they couldn't have the supplies at their location when they had a two week lead time. I was told that they don't have time to be driving from one location to another to pick up supplies. I then asked why they couldn't order the supplies ahead and was told they don't do that. Apparently it's easier for them to make the customer do the running around. Good luck with that.ROGER L.
Le client n'a pas laissé de commentaire.frank V.
Le client n'a pas laissé de commentaire.Maxim A.
Le client n'a pas laissé de commentaire.Cong H.
Le client n'a pas laissé de commentaire.RAMSHARAN B.
Le client n'a pas laissé de commentaire.Lynne H.
Le client n'a pas laissé de commentaire.JOHN D.
I think if a trailer is returned a few hours late, then the customer shouldn't be charged an entire extra day for it. Should be charged a prorated amount for the extra time used. Customer service was quick and polite and knowledgeable.Robert V.
Le client n'a pas laissé de commentaire.Brad H.
Everything was ready staff friendly and knowledgeableLinda C.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Teresa D.
Le client n'a pas laissé de commentaire.MARK P.
everything was great .Thank youjean-guy G.
Le client n'a pas laissé de commentaire.Annette C.
Le client n'a pas laissé de commentaire.Arthur W.
Le client n'a pas laissé de commentaire.ANDREA C.
Le client n'a pas laissé de commentaire.Kierstyne B.
The men working there were very friendly and knowledgeable about there job. I would recomend this locationSharon B.
Le client n'a pas laissé de commentaire.SASHA D.
Great service. Kind and friendly staff. Thank you.Steven S.
Great staff! Perfect rental.JAMES W.
Le client n'a pas laissé de commentaire.Geoffrey W.
Le client n'a pas laissé de commentaire.ELIZABETH W. | Expérience générale
Thank you for many years of storageCARRIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Premières impressions
Le client n'a pas laissé de commentaire.Jorge F. | Expérience générale
Le client n'a pas laissé de commentaire.Nina d. | Expérience générale
Le client n'a pas laissé de commentaire.Stewart B. | Premières impressions
Le client n'a pas laissé de commentaire.Cole M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!