Évaluations des clients U-Haul Moving & Storage at West Camelback Road

Better customer service

Everyone was very friendly and helpful at all times. Thank you for your services at our hard times right now.

N/A

Keep up the good work.

I am happy so far. The facility is very clean and well maintained. I look forward to working with the company.

I enjoy the 24hr option. However, when making the reservation online for my storage unit it stated that a lock would be included. When I signed the lease I was charged for one. Then when I opened my unit the was a lock inside which since I had one i figured if i returned the unopened one left in my unit like the reservation online promised i would be credited but was not. Plus when contacting the staff I have yet to hear back regaurding the matter. Not the biggest of headaches just feel like a slap to the face or in other words my wallet.

The team there at the 43rd and camelback location have been great to us. Friendly staff, nice facility, and amazing service. Thank you for all that you do!

Did not catch his name, but the rep at this location chose to handle personal phone business, while handling my pickup order. And because of this, he did not put the correct requested return time, which resulted in my being overcharged for the U-Haul truck. Lesson learned: Even though we're living in the age of Covid-19, never make any assumptions, and never be in a hurry to be out of the store without checking all the paperwork to ensure that you have the correct returning time for the equipment.

All good

The manager at the 43rd ave & Camelback location & his employees are friendly & helpful & have good knowledge to help solve problems. Clean facility. Good hours.

I HIGHLY RECOMMEND THIS LOCATION. WE WERE ATTENDED BY MASON. HE IS A VERY HELPFUL, CURTEOUS AND UNDERSTANDING PERSON.

Uhaul employ dont help 👎👎and give me very old truck and never come out from office to show me truck .

Exceeded our expectations!

Would not explain my bill to me and I was charged even more money

Thank you take care my stuffs

Yes my family has been using Uhaul for many years thank you for another great experience have a great day happy New Year

Great location for GCU students. Convenience of u-haul trucks at this facility.

Remember to include extras in truck...rented a utility dolley and did not receive it at pick up

The vehicle was marked clean but obviously dirty inside. This is the 2nd truck I have rented from uhaul that has been marked clean but wasn't. It didn't change my overall rating, I love your services and find it very helpful and easy to use. Thanks!

Customer service was excellent.

Nothing. Service was perfect, the employee who worked with me was friendly, professional, and knowledgeable. I wish he worked at every store I shop in.

Especially during Covid. The wait time in the line within the store exceeded 15 minutes and only one representative was available to help while several other employees were within view and did not help others at the counter.

Everything and everyone was awesome!

Just keep doing what you do

Can,t think of anything.

Clean the trucks! Not just the places people touch. It felt like I was driving someone's neglected vehicle that got a mandatory wipe down of contact surfaces. I could hardly see out the windows. MAKE IT EASIER TO TALK TO A PERSON!

Still waiting for receipt

Your 43rd and Camelback location was more than professional. I received OUTSTANDING service and would recommend this location to anyone who is in need of transit equipment. Also, your online return of equipment feature worked efficiently and was rather convenient. Thanks again for the tremendous service I received... customer service still exists.

After a disastrous time moving, this was the one bright spot. They were courteous and went above and beyond being helpful with our check-in. I will use this location anytime and every time I need U Haul services. I want to give a huge THANK YOU to all the staff at this facility.

All around good experience

They're always helpful at this location. I've not had a bad experience and I use trailers all the time from them.

Great service and awesome employees

I explained to the young man there that I have an old phone that doesn't work correctly and he billed me for a late night drop off for not following a link , I was not able to and took a picture of me dropping off the key and truck and broght back the dollies the next morning so they wouldn't be stolen from the truck on your property so much for a customer doing the right thing

Very nice job...

Customer service is awesome, friendly and helpful, get more workers like them.

Everything was great

The staff was great! I think his name was Michael who made my reservation, and that guy is awesome. Bryce and Maria were equally as great when I checked in my truck. I was able to move 3 storages for my grandparents in a timely manner, and I felt safe and secure using a uhaul truck.

Michael the GM and Nate the assistant GM are the best. Both hard working guys to help their customers. Thanks guys

The staff were attentive knowledgeable while providing me with excellent customer service

Good

Both Mason and August very polite, friendly and helpful. Both answered all my questions, also provided helpful tips for my trip. For next customer just friendly and knowledgeable employees.

Very helpful

Went to one location first waited a little but when the person came he was very nice and courteous he walk us through the process gave ample time with the trailer to unload our stuff at the location we were going went to the 2and location to pickup the trailer and the same very helpful and we pickup the following day they were ok with that the day of the pick up the manager was quick and went through the payment process fast and easy. NO hassle install was fast and walk us through and recommendation

Once someone has a reservation set up for storage unit in a specific size, I would recommend not giving it to someone else. We relocated out of state and now we’re stuck with finding a different storage location!

Custom service was outstanding! I will go to this location everytime I need there sevices

Great staff,

The truck smelled like cigarettes smoke. But all in all staff was great. Very helpful. Store was clean bathrooms was clean.

Very helpful customer service. Good place. Good people

Everything was perfect!

The customer service was great employee that did all my paperwork had a positive attitude and great customer service

Great experience

Reservations was on line only.. when I checked in on line and went in to get keys .. the guy said it's out front some where .. there was no help at all.. 6 people sitting around on their phones..

My friend and I went in to get a truck to move with. The gentleman that helped us up front was rather standoffish, then after purchasing the truck he literally tossed the keys and said “okay it's one of the 6 trucks lined up by the road.” Great customer service skills there, buddy. I also rented a dolly and had to find that for myself as well. After spending close to 200$ on a small truck, I'd expect a little more customer service.

Put out a bowl of chocolates for customers.. :)

Better lighting when trying to take pictures , when returning equipment when it is dark

Maria was very helpful polite and professional. She walked us to our unit twice even though it was a long walk. She explained everything to us about the storage and help us meet our needs.

Card was charged again without my permission and overdrew my account. It has been 5 days and I still have not received my money back.

Best experience. Every employee and manager were so helpful over the course of the year. Thank you all!

Dirty trailer. I slipped on the oil that was left in it almost fell on my back. Have some pride in the equipment.

Maybe give a bonus either discount. on a rental u give one month free storage maybe same thing but when u rent a truck moving truck after 3 times 4 one free

Great customer service.

Customer service was phenomenal. The rep on phone tried to make sure I was completely satisfied. I booked a 15ft truck and could only get a 3pm reservation. I was then called by a rep to let me know that they would be able to give me another truck earlier. Customer service in the store was Awesome as well. They were very polite and had my order ready to go. I was very pleased with the service I obtained and was able to get my move started earlier. Thanks for Great Customer Service.

This facility is completely indoors. Gigantic and spotless. Well maintained.

Horrible experience returning our equipment. The girl who helped us was more interested in chatting with her other co- workers than helping us. She wanted us to leave and said she would review and submit the truck return later. We told her we did not feel comfortable with that and she was annoyed we made her process the return of the equipment while we where still there.

Thank you

Keep up the good work!

Yes

The trailer I was given to rent was beat up. It had several different tires and rims on it. I also got charged an additional $20 that I am unsure I was charge for. I would've never rented this trailer for $67.

Nothing! Staff was excellent in their role and friendly also!

Great service and clean van

Whoever the gentleman that was in the office on 10/10/2020 was (I’m sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning

Nice people

We had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so much

This is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.

Great Online After Hour Move In

I will setting up an appointment for this year once again

I didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.

After a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we’re their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !

Great service!

First time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!

I gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk around

First if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.

The staff was very friendly. The staff was kind to other customers I don’t think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.

N/A

Michael, the General Manager, is conscientious and positive.

The reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried 😟 me about my new furniture being infected with roaches. If there’s one there’s many more. Please spray by my unit.

No comment.

The workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Thank you

Staff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.

I like this storage I recommend

The lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..

Great Experience

I would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.

The facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, Scarlett

Michael was the best ! Super great guy and very helpful!!

I had a reservation confirmed and when I arrived they didn’t have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.

Good deals on storage & friendly staff

IMy move was effortless. The staff was very helpful, and professional.

The staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.

The equipment I used was perfect for my move and when returning it the staff was very polite and helpful.

I’m not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better

Except for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.

Kayla was awesome and helped alot

Excellent in All =rentals prices friendliness cleanliness fast

Didn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,

Michelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.

1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.

Always able to answer questions

Everything was fine

THE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR

The process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Thank you!

The employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.

It was busy and only one person working the desk.

Helpful and friendly to my needs, thank you.

great experience

Super friendly knowledgeable and much faster than I expected thanks guys!!

Facility was clean and efficient. Staff was very friendly and helpful.

Units clean and kept things cool over summer. Easy to book.

I just like the staff very friendly

Fantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!

Great service

Good

Very polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional

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Awesome

Really bad customer service. Ugly attitude when talking to customers

Wonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!

Excellent. Staff

Great service. Thank you!

Only issue was every time I went the roll up doors didn’t work or the door keypad wouldn’t open the door in the back of the storage. I would have go back to the front to get an employee to open it.

There was a long line but I was treated with respect

Its a bad roach problem

The staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.

Customer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!

Good job!

Courteous staff, helpful and knowledgeable

Thank you

Great service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince

Customer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.

Easy to work with on getting a storage unit.

I highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I’m a single mom who’s one & only child is in college a state away & they always were helpful!

The female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account

It was good

I liked this U-Haul storage everyone was great.

Great service!

We needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.

All associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.

Andrea was awsome, very helpful, and knolageable

your desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!

I have a good experience with Staffs.It was excellent service I was very happy.

The experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanks

Friendly staff.Affordable rates.

Was always fresh and clean...I felt safe with my stuff there...thanks u haul

muy buena atención. gracias..

The gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.

First if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.

I had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.

Nice space.

Amazing Staff

Very Professional Helpful Customer service rep

Storage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.

Great service!

No comment

I set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them

Excellent Experience!!! Highly recommend this to others that need a storage facility.

N/A

Chris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!

Easy access, friendly and helpful staff, super clean facility

A very nice facility!

Good

Thank you