Évaluations des clients U-Haul Moving & Storage at West Camelback Road
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at West Camelback Road
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Patricia S. le
very fast friendly and professional service was in and out definitely will do business with this location again
Morgan H. le
IMy move was effortless. The staff was very helpful, and professional.
Shirley K. le
Have windows cleaned before renting them out. When truck has tranny shift problems, do not rent out. FIX IT!
Adriana F. le
Very friendly and quick service convenient location easy access
Daniel S. le
The only thing I have to say is my reservation was 32nd and Thomas, when I got there they didn't have a truck. you4 employees went above and beyond to get me a truck 5 stars to them. But I didn't appreciate having to drive downtown and waist almost 3 hours to get a truck. The email from corporate was to that location. Next time make sure the truck is where it is supposed to be. Other than an Easter egg hunt for a truck everything was fine. I believe it was Ian and Diana "mafia" at the 32nd and Thomas location that definitely did a great job finding me another truck. I would definitely be interested in renting from that location again. They did an awesome job. I need to rent at least 5 more 26 foot trucks for everything I'm moving from California to here and will request them again.
Juan T. le
Michelle Lopez was very helpful, friendly and very patient! Very professional!
Pamela R. le
Counter Reps tell customer one thing and enter different info in the system. Very dishonest tactics and unprofessional
Belinda D. le
You have the wrong person
Bridgette V. le
The staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.
Bridgette V. le
Every staff member i came into contact with was so polite and beyond helpful. Any question i had they had an answer that made sense. They corrected anything that needed to be. Overall these guys at this facility ROCK id use them again and again no matter if i was moving to Flagstaff.
filiberto S. le
provide a better way to control and set up the sides mirrors
Jeremy W. le
After renting the truck & noting the lock was cut, sides were dented, & interior of the truck was filthy.. darkness falls & the light in the back doesn’t work. Took us until 1am to finish due to working in the dark.. when I asked about a discount the general manager said well, I’m extending your reservation because you need extra time so that’s like a discount. Uhh no it’s not because if you kept your equipment working I wouldn’t have needed the extra time in the first place. Also, I called for 3 hours trying to get ahold of this store & was sent to CS every time. CS sent a message to have the store call me. 2 hours later nothing. I eventually called corporate & she put the GM on the phone. He’s the one who said the detention is like a discount. Will not be going here again.
Tijuana M. le
The equipment I used was perfect for my move and when returning it the staff was very polite and helpful.
Shaundra C. le
I was over charged when the truck was returned before time and with more gas then recommended.
Jesus R. le
Is all good
Baltazar C. le
The location is well stocked however, difficult to access & exit due to constant traffic. My rental was given to me dirty (mud everywhere) I had to clean it before putting items on the trailer. When I returned the rental, it was not updated on your system thus me getting an email stating I was getting an extra day charge. Not a way to make a first impression, being 100% sincere & honest here.
Sherri L. le
Let truck rental customers know ahead of time that they will need an alternate contact who is available to answer the phone at pickup. I lost a lot of time trying to get someone available, when it wouldn’t have been an issue had I known ahead of time.
Aissata T. le
I know that will be little difficult but just remember for a future. It is to minimaze a truck gaz . Specialty, the state to state ,
Leslie N. le
I’m not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better
Perry T. le
everything was great, they were efficient, prompt, friendly
Sean C. le
The staff here was extremely helpful and i was veey happy for such a welcoming process
freddie r. le
Except for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.
Brian F. le
Best moving company on the planet!
Tacquane A. le
Kayla was awesome and helped alot
Theodore F. le
Thanks
Thomas M. le
horrible experience dropping off.
David L. le
I was completely satisfied with my experience. It was as fluid and as easy as indicated on the app. Thank you.
Christopher C. le
This location was not the original location. I originally rented online from the 23rd Ave & McDowell Location. The way I was treated there was like night and day. While I admit I made an error in dates on my online reservation, the supervisor refused to honor the terms of the initial contact, and told me that "They don't do that" when asked why. the 43rd & camelback location was great and went the extra mile.
Karl S. le
thought a rear tire was to worn for a 900 mile trip
Antonia G. le
Excellent in All =rentals prices friendliness cleanliness fast
Felipe G. le
Great service the staff berry helpers higley. recommended
Roger W. le
Customer service was not real friendly Acted as if she was somewhere else. no real personable. when I took the vehicle back I waited 15 minutes as the sign said to without service. Has to go in side where i found the same girl talking to some guy i has to interrupt to get checked out.
Marisol C. le
The customer service was good. The guy who helped me was nice.
Yolanda G. le
Didn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,
Alana Rae D. le
Thank u!
Martin P. le
Exelent service and. Atention.
Timothy J. le
Michelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.
Noelen W. le
1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.
Maurice M. le
Not one thing. The personnel we dealt with were friendly and helpful.
Angel S. le
We were waiting like 40 mins for the guy to come out, and when I went to ask him if he was gonna hook the trailer, he said he forgot
Ana M. le
The young man that attending was super awesome and professional. He said he was the manager.
Linda M. le
Always able to answer questions
derek O. le
WOW what an end to a transaction! These guys were respectfull and greeted me before I came across the parking lot! I will visit this location again!
Andre C. le
Truck smelled
Lizette C. le
I think everything was great!!! Your employees have such positive happy welcoming personalities they maid the entire process so easy had me in and out in no time.
James S. le
The trailer I used was pretty beaten up, well overdue for wholesaling off! But it did what I needed so still overall a 5 star rating!
Brenda W. le
Nice customer service, and helpful .
James Z. le
The staff was friendly and helpful...the equipment worked as intended.
Dr Brendly S. le
Great customer care!
Gregory G. le
Poorly organized. Checking out the equipment was remarkably slow.(Due to slow computers apparently) The truck did not have the equipment I ordered which resulted in me not being able to move. When picking up the truck, it was parked so close to another truck I could barely squeeze into it. Due to the slowness checking out the store was closed by the time I reached my destination and realized equipment was missing. Why are there no ramps on the 10 ft trucks? If someone is doing a solo moving job, how are they supposed to get heavy appliances onto the truck? With any luck I will never need to use UHaul again.
Lori S. le
I would like a full tank of gas when I rent a truck so I do not have to gas up during my work. The last 23 trucks I have rented were all at about 1/4 tank
Honorio A. le
Getting better staff And actually have reserve reservation ready
EDWARD L. le
Service was world class
Antonio H. le
Have the manager get off his bitt and work.
Jose M. le
Very fast and affordable
Andy T. le
I would suggest that you hire customer service oriented individuals that understand that the reason they are employed is because of your customers. Being treated as an inconvenience and a distraction to their day is the reason why I will be taking my business elsewhere.
Michael B. le
Rented a 26 ft u haul, rent from u haul all the time. This truck was hands down the worst truck I've ever been rented. Back driver side light was out, the license plate light went on and off, the battery died on me after I got the truck unloaded, didn't have the light working in the box itself, the worst part was the gas I put $20 in to go maybe 30 miles. And when I got the truck I started it and the gas was under what they said it was, also went 10 miles and was at under a 1/4 on the 4th line, then when I was back around the u haul location was already down between the 2nd line and 1st line to E. Truck JH 4935 K so there's the heads up!
Elizabeth J. le
Nothing needs improvement. Everyone at West Camelback Road U-Haul was very helpful.
PENNY T. le
Everything was fine
Johnny V. le
Was told the truck had a qtr. tank and when I got inside to drive off it was almost touching the E. Took 30 mins just to get my keys and drive off. The rep kept looking at his cell phone. After dropping the truck off I was charged $71 after previously paying $62. I was furious. I called and spoke with Jose and asked what was going on. He then states there was a $30 fee plus what ever they charge to put gas in the truck. I laughed and said I brought the truck back with a qtr. tank as promised. Good thing I took pics of the mileage and tank. He then stated he would refund.
jollene j. le
THE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR
Damar B. le
Spent multiple hours waiting to get helped. Line was long due to being short staffed. Great customer service from staff though! Staff were friendly. Maintenance needed on white garage door leading into unairconditioned storage units. Homeless people in there everytime I go to my storage unit.q
Kashana H. le
Get a better internet service. My reservation was for 7:30 am, but due to issues with system, I wasn't able to get my van until 11:30 am.
Cindy C. le
The process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Thank you!
Brandae S. le
The employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.
Sterling B. le
Get the employee an electrick kick scooter to get around in the facility faster they could help the customer quicker than a bike
Sean J. le
Horrible customer service Claudine or whatever his name is was very rude over the phone kept putting me on hold before I can even say anything ..... Smfh then hung up on me and all I wanted know was what time they closed
Danielle W. le
If you want someone to trail a trailer for your company at no charge to the customer at least allow the extra trailer to be used.
bob g. le
It was busy and only one person working the desk.
Axcel M. le
Had an awful experience
Estella V. le
I was surprised the prices for storage were cheaper than some of the competitors. Clean and convenient also.
David L. le
Michael at the counter was very polite and thorough with the process of obtaining my rental. He is great asset to U-Haul.
Ralph N. le
Your Staff Was Very Friendly & Professional
Reyna d. le
Helpful and friendly to my needs, thank you.
Timothy H. le
great experience
Johanna K. le
Super friendly knowledgeable and much faster than I expected thanks guys!!
Dean P. le
Facility was clean and efficient. Staff was very friendly and helpful.
Stacie M. le
Units clean and kept things cool over summer. Easy to book.
James F. le
I just like the staff very friendly
edith a. le
Fantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!
Destiny J. le
Great service
Marie G. le
Good
patricia z. le
Very polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional
Shayan J. le
.
Robin W. le
Awesome
aaron p. le
Really bad customer service. Ugly attitude when talking to customers
BECKY E. le
Wonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!
edgar m. le
Excellent. Staff
Dina M. le
Great service. Thank you!
VICTORIA C. le
Only issue was every time I went the roll up doors didn’t work or the door keypad wouldn’t open the door in the back of the storage. I would have go back to the front to get an employee to open it.
Mary F. le
There was a long line but I was treated with respect
Kyle T. le
Its a bad roach problem
LINDA P. le
The staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.
rosa r. le
Customer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!
Chris D. le
Good job!
carolyn s. le
Courteous staff, helpful and knowledgeable
Dung N. le
Thank you
patty p. le
Great service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince
Paul E. le
Customer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.
freddie r. le
Easy to work with on getting a storage unit.
TRACY B. le
I highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I’m a single mom who’s one & only child is in college a state away & they always were helpful!
Latasha m. le
The female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account
Krystal W. le
It was good
daniel s. le
I liked this U-Haul storage everyone was great.
Robert S. le
Great service!
CAROL W. le
We needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.
Nelly A. le
All associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.
shawn g. le
Andrea was awsome, very helpful, and knolageable
David J. le
your desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!
jany d. le
I have a good experience with Staffs.It was excellent service I was very happy.
jany d. le
The experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanks
John F. le
Friendly staff.Affordable rates.
lizette m. le
Was always fresh and clean...I felt safe with my stuff there...thanks u haul
Eduardo A. le
muy buena atención. gracias..
Jaimee V. le
The gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.
diane r. le
First if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.
Vashni V. le
I had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.
Raymond Lee G. le
Nice space.
Steven A. le
Amazing Staff
macks h. le
Very Professional Helpful Customer service rep
gloria a. le
Storage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.
Demeetre T. le
Great service!
malsese h. le
No comment
Heather C. le
I set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them
james h. le
Excellent Experience!!! Highly recommend this to others that need a storage facility.
ROBERT A. le
N/A
Chanel C. le
Chris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!
Cheryl R. le
Easy access, friendly and helpful staff, super clean facility
Jackie B. le
A very nice facility!
Jose S. le
Good
VERA S. le
Thank you