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YORDANY RCustomer Reviews for U-Haul Moving & Storage at West Camelback Road
Testimonials From Recent Customers
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Unless desperately needed. Truck wasn't clean there was a canned cream of mushrooms, bad odor/musty smell had to get an air fresher for the 8hr drive not to mention the headlights weren't facing on the road, they were pointed to the sky right. It was Extremely dangerous and caused a huge delay because I couldn't drive comfortably at night , ALSO when asking for a cheaper option worker appeared agitated and became vulgar so wasnt really left with another choice but to spend 1,3k for 650 miles... a discount wasn't even offered for the inconvenience, and big delay that was caused on their behalf due to poor maintenance and pre inspection on the vehicle before renting it out to myself.
JOSE PEvery thing was good
GERMAN NManager was great! Easy and fast pick up Love this location.
LARRY DPay attention to scheduled maintenance. Ensure equipment is road worthy. Within 1/2 hour alert came up for requiired maintenance. After 4 hours on the road running lights did not work
MITCHELL Shave more than one person working
ELIZABETH LEverything was perfect quick process 123, thank you team U-Haul
JOHAN RWhile the truck ran fine, the check engine light was on the first time I started it up. The truck was also old and smelled like cigarettes and sweat. While it wasn't dirty, the age of the truck left everything with a layer of grime. I wanted to wash my hands every time I stepped out of it. The employees at the pick up location were extremely polite and helpful. The app was giving me trouble and the gentleman at the counter looked it over with me and we couldn't figure it out, so we ended up checking in the traditional way. The interior of the lobby was clean and everything was in order. Outside of the age and worn state of the truck, the experience was pleasant.
RAYMOND BIt was a clean and great experience. Your employees are very professional.
RICHARD OThis location has an amazing team of people who are always willing to help. I truly hope they're being treated well and paid a fair, living wage. It's rare to find a group that genuinely cares, and they have all gone out of their way to treat us with kindness and respect.
irene a | Expérience généraleStaff and location was excellent! Trailer was great and just what was needed.
NOAH DMore security been there ten years and somebody tried to get into my storage three times
TERRI HVery pleased with transaction. Super friendly staff. I was in and out in no time. I highly recommend this location.
MANUEL SMaintain the vehicle, the battery died and we were left on roadside for few hours
Kadian CSuper friendly and helpful customer service.
John NA very special and best service I have ever got from U-haul, first of all THANK YOU for being so nice and kind. A customer service representative name SHEELA, such an awesome lady who helped me to in all my quarries and supported to get the manager on line, as I was in the bad situation. James the store manager of 4240 Camelback rd Phoenix, is a great man, helped me in the middle of the night to get my left over stuff from the truck. GOD BLESS YOU MAN! I would really appreciate U-haul for being so kind with me, also I am totally impressed with your service. Thank you Thankyou guys.
SANAM DExcelent crevice
JORGE ATruck had NO FUEL. Low Fuel warning was on when I first started it. The paper said it should have 1/4 tank, in reality the needle was on Empty. The contract states that the customer must return the vehicle fully fueled or they incur a refueling charge and inflated fuel price per gallon. Why are the trucks rented out without a full tank to the next customer? Massive inconvenience and poor service. I'll be disputing the uhaul charge with my Amex for a credit for the 6 gallons of fuel I had to add to the truck just to get it to 1/8 tank.
DYLAN TThe only issue I have is there's no accessible bathroom in the facility. All bathrooms are locked and require a key from the office.
CHANTE C | Premières impressionsIt was clean but not inviting. I stood in front of counter for 5 minutes before attendant even acknowledged me. He also never gave me any drop-off receipt and I thought he had electronically checked it in, until 2 days later when I received a call saying it was late since it wasn't checked in. I guess it got figured out eventually but didn't give me a good experience.
Dean LVery knowledgeable,patient with my concerns and even with solutions and suggestions on saving on how to make moving easier with the time I had available to make on short notice!thank you.
JORGE GAwesome staff and management! I have leased moving trucks and storage units from this location and other locations nationwide, and have always received excellent customer service, support, and kindness from every location. This location is understanding and will make sure you receive respect, kindness, and appreciation as a customer! I will definitely continue to patronize this location and Uhaul as a company!! Well done)
Dawnita S | Expérience généraleTODO MUY BIEN EXCELENTE SERVICIO
SALVADOR GGood but too much money thank you I m appreciate I got move new my storage cheaper have a wonderful day I
Veronica A | Expérience généraleEasy pick up and drop off. Thanks.
TONEESHA CThe windows were absolutely filthy..I cleaned the windshield, with the help of the manager, but I still couldn't see out of the rest of them. The documentation on the gas tank, said it was 3/4 fill, when it was actually barely a half a tank. The manager did adjust it, with my asking, on the paperwork.. But not in the computer, as he said he would. (I'm so glad I had him verify it on the paperwork. And initial it.) They could do So much better.
GLYNIS RThe first time i rented a storage and i was told it was month to month now i got charge for another month when i moveo out before my due date I was chatge for a late fee and the monthly payment i will never recommend this place to nobody at all...
ISRAEL OThe staff was so friendly & helpful! Previous manager Natalie was always kind & considerate. New manager James customer service was above & beyond excellent! Rarely do you find people that are exceptional in every way like James! He works hard to make sure his customers are treated well & have everything needed to accomplish storage or moving needs. Now live in East Mesa, need to rent smaller unit, only wish wasn't such long drive, otherwise would be renting at James store again. The assistant manager Jerry also went out of his way to help this 'ol lady! This kind of service is sorely lacking in our current times. James & Jerry gave you the feeling of being helpful neighbors looking out for others. Can't express how very thankful I am for these special people, made me feel safe & secure! Will definitely reccomend them to family & friends at every opportunity! Thanks for all you do!!
Kathy M | Expérience généraleU haul I rented was left filthy from inside the cab to the back of the box. With little time I had i used your cleaning supplies to quickly clean the box.
JONATHAN MBuen servicio
YANIER BThk u appreciate the customer service
TRACIA LVery friendly and helpful staff.
TONEESHA C | Premières impressionsGreat customer service, my preferred uhaul around the valley
HECTOR CThe truck wasn't clean, infact an empty beer can came rolling out from under the seat, if pulled over I could have possibly been charged with an open container! The staff who rented the truck to me could use more training, but the person who checked me in was above and beyond professional, Customer service from the call center was also great.
PENNY SVery polite nice helpful staff
Yonica D | Expérience généraleExcellent location, showroom, personnel !
JAMES CDavid was amazing really show empathy with my employment loss and really worked with me on payments forms. Recommend!
MARISA MIs a plus very original and personals nice as soon as you walk in the storage of u-hall I very highly recommend you to them
maria v | Premières impressionsI've been using igual since I move to Arizona ? I love their service & staff ❤️They are amazing a patient with GREAT SERVICE .
ERICKA MThe employee that assisted me was wonderful!! She was pleasant, efficient and provided great customer service. She deserves a raise and is a true asset to your company.
Shelisa A | Premières impressionsBien
BENDY DAll good, great location !
CHRIS CGreat service
PAULA WComputer reservation system went down I had to spend 40 minutes at the counter and no less than 5 employees worked hard to solve problem. Only 30 min late to my pick up
ROBERT B5eh taillight fall off
Victoria NThanks to all employees to make everything possible for us
yolanda H | Expérience généraleManager was super nice. Fast check out
KARREN DGreat facility. Looks and feels good, has good personnel. Location is perfect. Happy customer
CHRIS CI had my storage unit over a year and a half, when trying to call, I could never get through to a rep at the actual location or Natalie Packwood, a previous manager would immediately put me on hold without a greeting or seeing what I needed. James Crouch could definitely be a lot more friendly and helpful as far as greeting people in person or not having a short attitude when asked a question. Jerry was approachable at my move out date. It's not in the safest area, so my move out had very sketchy characters by my car, cameras should definitely be on and alert or even security could be on site.
Onye W | Expérience généraleNeed to get more storage carts and create a locking and check out system also create a code system for the restroom to keep undesirable out!!
RICHARD EVery friendly, helpful staff Brian did an excellent job on in take when we returned the vehicle, great attitude, answered all of our questions for next time.
DARNELL AI was Well received, greeted at the door. Excellent Customer Service.
PRISCILLA BExcellent service à la clientèle
GERALD BLike always excellent cervice
JORGE APersonal we’re really helpful and most important friendly.
JASMINE CPrompt and courteous. Nice folks.
John UManagement and staff are very helpful and understanding.
DAWNITA SGreat service all the team members are awesome highly recommend
FELIPE GThe manager was very easy to work with… We got caught in a construction zone and it threw us off by half an hour… And he was very gracious and overlooked it and didn't charge us anymore. That was much appreciated!
GAYE LThe manager at this location, James Crouch, is very knowledgeable and helpful. I placed my reservation with him and I could not be more pleased with the service that I received from him and his staff. Thank you for making this so easy for me.
CAROL Hgreat service, thanks
SLAWOMIR BThe staff at this location was very friendly and helpful.
GAYLE RMy bike stalled and needed a motorcycle trailer. Thanks for the assistance
KEVIN SI was not able to use the truck at night because the light nob was broken. Had to park the vehicle at night and it was completely point less to rent this truck. I'm extremely upset about that. 60 bucks for nothing.
BERTHA LI reserved a storage room in Feb. when I showed up in April to store school stuff I was told "we don't have any rooms. How about a box." I requested the box be accessible on move in day for school. It wasn't. I requested the account be closed when I emptied the box. A week later I was charged another month's rent. Every time I was promised a call back, I didn't get one. This experience has not helped my already low opinion of the UHaul name.
William Bvery easy to return
RICHARD CMy son attends GCU and location, friendly and helpful staff, and the storage units have been ideal and convenient in between college years of storing his belongings. Thank you so much!
Stacy R | Expérience généraleNo improvement needed. Staff and location was everything plus more.
DARREN MAll staff were helpful, gave clear instructions, and I did not have to worry about my things.
BAILEY R | Expérience généraleI canceled my storage unit because you raised my rate. Now instead of making a few dollars more per month from me you get zero.
David L | Expérience généraleI've had a storage unit here for 7 years and the staff were always friendly, if I wasn't moving out of state I would have continued going here
michael c | Expérience généraleAs a GCU Family, this was our second year using this location for our storage needs over the summer. 1) I reserved a 10" truck about 3 weeks prior to our move out. The day after I made a reservation, I was contacted and told I would need to pick up my truck at a different location as 4240 W. Camelback would not have a truck that size for that date. It was VERY inconvenient to have to go to one place and pick up the truck (which we had problems with) and then drive to the location where our storage unit was. 2) We knew we could access our storage unit from 7am - 10pm. Upon our 6:30pm arrival, we found the sliding glass doors to be locked. Our daughter had previously been shown by someone in the office, how to open the doors and secure them open while coming and going. This did not work. 3) Since the sliding doors were not able to be opened, we had to come and go out the regular door. But before we could start moving our stuff out of our storage unit, we had to move all the trash and furniture that had been left, out of the way of accessing that door. 4) We have never before had a problem with cars being available to move our stuff in/out, there have always been five or more sitting just inside the entrance to use. This time, there wasn't a single cart to be found. And we were the only ones at the storage facility, so they weren't being used. I walked down a few rows looking for an abandoned cart with no success. 5) I found two Uhaul employees coming out a far side door and I asked them for help in 1) finding a cart for us to use, and 2) about opening the door. Both were unhelpful and basically said I was out of luck. Longer office hours to deal with someone else would have been helpful. We've been a GCU family for 6 years now, and while this move out from storage was less than ideal, we do wish we'd found this location for our first 5 years of storage earlier. For any GCU family looking for a storage facility, I would highly recommend this facility!
Darcy F | Expérience généraleAll of the staff are amazing! I utilized this facility for both of my moves this summer and each time the team was very accommodating. James, Jimmy, Brian, and Tara…YOU ROCK !!!!!
JERRAHNICOLE L | Expérience généraleI would have given U-Haul a much better rating, but I was charged $800 and when I checked my bank records U-Haul helped themselves to an extra $200. I believe they did this because I paid with my debit card. I plan on a wide publicity campaign to warn people not to use U-Haul if at all possible.
Ruben S | Expérience généraleI've been a loyal customer for yrs and appreciate your facility is climate controlled makes it more pleasant when storing or reorganizing my unit I've got another unit same location and you all have been so helpful and understand when I've been late I've always called and no issues from me if there was late fees . All the staff was courteous and kind in assisting me if needed Angie was very helpful she cleans out units and we so appreciated her while we moved from smaller storage to a bigger one
Lori T | Expérience généraleGetting out of the parking lot was terrible. Wish it had a light.
Aaron A | Expérience généraleThank you for making this a great experience to stote my things will always recommend UHaul
Celeste D | Expérience généraleThank you for your great customer service
belinda c | Expérience généraleBest place to rent a storage unit highly recommend
Daylon B | Expérience généraleTara was great. Friendly, very helpful and explained everything. She took us to our storage and showed us everything. We were very happy with our service.
desrae o | Premières impressions👍🏻 good job guy’s
DAGOBERTO R | Expérience généraleI rented a storage unit for over two years and was well pleased with all my items. Everything was in the same condition from the first day I stored them.
DONNA M | Expérience généraleWe had a difficult time getting the entry doors to open and close. Other than that, great facility and very courteous, helpful staff.
MYRA H | Premières impressionsNo comments.
florence w | Expérience généraleStaff was helpful and explained everything clearly..
DENNIS C | Expérience généraleThe staff and Natalie are very helpful and understanding. I would highly recommend them to every body
Christy S | Expérience généraleNeed more staffing. The manger need to tone it down a little bit.
Tiffany M | Expérience généraleExceptional and professional service. Very happy with my move in. Unit and facility was clean. Staff was helpful and informative. I had no questions about my storage due to staff going above and beyond my expectations. Would recommend this facility due to the GM and other staff.
koryssa c | Premières impressionsLoved Having My Storage Unit Here.Most Definitely Recommend To Anyone Looking For A Nice Storage Place To Rent.💯
Alyssa K | Expérience généraleBest customer service ever. Just cleared out my store I've had for a year. Everyone at the facility is just wonderful!
Elizabeth B | Expérience généraleOvercharged for a disk lock when a sign in the store says a different price. The response I received from the employee "it must be an old sign". WTF!!! I just got there, how do I know how long been there. I just know it's there.
Paul F | Expérience généraleGosh durn if staff did see my dog going bathroom on the property and me not pick it up. I sure wish I would've noticed that my dog which was on leash had gone potty while I was paying attention. Thanks to the staff for observing and reporting my dog going potty. To make me even more impressed I learned my dog has been habitually going potty with out me picking up. Pretty amazing considering my dog had only been in the office before. I wonder if my dog went potty inside the office and some unfortunate person stepped in it. I imagine that a pretty crappy thing.
Nya R | Déménagement en ligneMerci
Jasmine E | Expérience généraleAbsolutely loved our experience here! And as a GCU family, we will be back for summer storage! We wished we had started at this storage place 4 years ago with our first daughter at GCU!! Highly recommend. Getting our UHaul truck and having our storage unit the same place is beyond convenient for us!! Only complaint I would have would be in regards to our move out last Thursday. Storage hours are posted as 5:00am - 10:00pm. We arrived to the storage facility a little after 7:30 on Thursday 8/31, to unload our unit into the truck. While we could get in/out of the regular door with our access code, the wide sliding doors would not open. I called and then was prompted to leave a text at the after hours number for Natalie, with no response. We just assumed if storage access was until 10:00pm that the sliding doors would be unlocked. Looking forward to a couple more experiences with this U-Haul!!! Would highly recommend this facility!! Thank YOU!!
Darcy F | Expérience généraleThe manager Natalie has always been so friendly and helpful!!
KELLIEANN W | Expérience généraleThey were great! On top of everything and polite when asking stupid questions! Thanks for your help over the years!
JOHN K | Expérience généraleWonderful place to store stuff, staff is friendly and helpful
Christy S | Premières impressionsThank you for the many years of excellent service
Luis G | Expérience généraleVery nice staff and facility.
James H | Premières impressionsGood place
Rene E | Premières impressionsIt's mostly because of the location, but the carts were pretty much always stolen, people would be using the bathroom to do their hair or stuff and I'd walk in on that. It's annoying that there's no dumpster bin, but also understandable given the area. But at least offer a paid cleaning service. Other than that it's a great facility and if I had more money I'd keep my unit
Jacob Z | Expérience généraleManagement alesus seemed to have like a chip on there shoulder, or upset not wanting to be there.
Brook J | Expérience généraleThank u for everything
VELMA L | Expérience généraleGreat service
atanasio V | Expérience généraleSo far so good!! I needed a bigger unit than what I originally reserved. Still waiting for that first reservation to be removed from my account. I spoke to a uhaul agent who was going to work on it. She was having issues. But otherwise, I'm happy with U-Haul!
Darcy F | Déménagement en ligneThank you for the first month free
Phalesia P | Premières impressionsStaff was always friendly and the environment was always welcoming and clean.
Jacob R | Expérience généraleMaria at store 43ave Campbell back was very helpful. She helped me choose the right storage size for my needs and after 1 year of having my storage Maria also helped me close out my storage without any hassle. She made my uhaul rental experience a great one.
Fili F | Expérience généraleTo many issues. How I was rented a unit with paper work, that was already full with someone else stuff. Plus I was given the keys to take off the lock myself. A red lock. Which I told him it was a red lock. He should have known. I was given 24 hr access and didn't have it. Had a full truck that I had to unload but couldn't. Gm was upset I called her asking how I got get number when it's posted on the building. I was told to come back the next day with no regards to anything I had planned the following day. This was nonsense.
Jose M | Premières impressionsCleanest Uhal Storage and Trucks ihave ever LEASED in town and most highly educated and trained staff very humble helpfulness all on top of their task, incredibly amazing location, my go to for easy rental and storage center in town. Merci
Stephanie H | Premières impressionsThe guy with the long hair goes above and beyond. Excellent employee
ZAIDE R | Premières impressionsMaria went above and beyond to meet my needs.
PAUL G | Premières impressionsI, Move-Out On the 2-6-23, Not 2-7-23.l have My paperwork to Show the date. Thank Y'all
PATRICIA C | Expérience généraleIt didn't take long at all and the woman that helped me was very thorough and informative. Overall a pleasant experience.
kelley Z | Premières impressions