Customer Reviews for U-Haul Moving & Storage at West Maple St

Évaluation :

4

I appreciated everything about the storage facility and staff. My recommendation for anyone that may be storing nice furniture…even short term…is to get a unit that is inside. The outside unit leak too much air and dirt and debris will make its way into the unit. Not a complaint, it's simple advice for the end user.

Évaluation :

5

Easy drop off.

Évaluation :

4

It's kind of tight back there for the trailers and trucks

Évaluation :

5

Superb aero

Évaluation :

2

The truck had less than 40 miles to E on the fuel guage. The manager said to "just take a picture of it and you won't be charged" (his name was Christian)

Évaluation :

5

They genuinely listened to my concerns, and tried to help as much as possible. They were flexible and honest about moving costs involved. I am glad I learned about UBoxes which my first daughter recommended for moving. After being scammed a few times from past movers, I came up with a conclusion that I should use UBoxes and UHaul for future moving. I am really happy about smooth interstate moving transition which could have been another unpleasant experience.

Évaluation :

1

Used 8 miles didn’t even open the back and got 20$ back

Évaluation :

5

I found an empty can and used paper towels behind the driver's seat. Needed to vacuum seats

Évaluation :

5

Was very helpful with my rental

Évaluation :

5

The truck was in good clean condition and the employees were very helpful. I really wish U-Haul corporate would make the process more clear so you aren't having to hurry call your friends while you're standing there trying to rent a truck you reserved ahead of time.

Évaluation :

5

Bien

Évaluation :

4

The staff helpful & polite

Évaluation :

5

The staff was great, fun, and professional. While I may not spell their names correctly, the two Dillon's were super fun. Everyone was awesome and helped me work through some challenges with my move in to storage after a long trip bringing the furniture home. Cheers.

Évaluation :

5

App and after hours returned sucked, should have clearly stated for returns , having a account was required or good instructions how to complete return

Évaluation :

4

Bien

Évaluation :

4

No comment

Évaluation :

5

Great staff and clean equipment.

Évaluation :

5

See comments above.

Évaluation :

5

Nothing I can think of.

Évaluation :

5

This location is the best one I have ever found. I rent equipment 8+ times a month and never have had a bad experience. The team members always go above and beyond for their customers and I have seen it in action many times here while waiting my turn. I would recommend this location over any other location I have been to so far.

Évaluation :

5

Great experience from beginning to end

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Only one comment the truck I had was a very bumpy ride on some roads not sure if it was the road or bad suspension there was a couple of roads I was on that for a a driver that wasn't used to driving one it could be a handful for them. I drive trucks regular bases and I didn't have trouble.

Évaluation :

5

Great customer service and availability as well as knowledgeable regarding options

Évaluation :

3

U-Haul overall as corporations was horrible. I've never had these many problem like I did for this trip from mgmt to the main line to customer service it was horrible. I am waiting to hear from a Wedi Bryant to respond to my concerns it has been over 72 hours no response yet

Évaluation :

5

Reserved an appliance dolly. None were available when I showed up.

Évaluation :

5

Staff were very helpful. We did have an electrical short in the trailer itself - Maple staff were not aware - short did not appear when we picked up the trailer and all lights worked fine when checked by the staff and myself. NOTE MAPLE STAFF could not have known about the electrical short. It seems the electrical short was sporadic - I had my truck checked and it was not caused by my truck - when the trailer was empty I could make the lights flicker just by moving around within the trailer. Again Maple staff were excellent!!!!

Évaluation :

5

Another great rental experience. The staff at 189th & Maple and prompt and courteous.

Évaluation :

5

The only complaint is when calling in you can never reach anybody. Or they answer and say please hold and your on hold for more than 30 minutes.

Évaluation :

5

S.O.

Évaluation :

1

We didn't get the dolly or the blankets for our move. But we still got charged for them. Very disappointing

Évaluation :

5

Everything was great, thank you.

Évaluation :

5

Be ready next time. Staff took over an hour to set up, no tools, no experience, etc even though it was previously reserved!

Évaluation :

1

I was talked into a larger trailer than I reserved. Shame on me for trusting the guy that said my vehicle could handle the larger size. "No problem !" Now my car is stuck in nowhere Kansas, I spent another $1000 to rent a truck to pull the big trailer, and I'll have days of extra time to recover my vehicle. Oh, and the lights didn't work. Please don't trust the people or the equipment here. You may pay dearly if you do.

Évaluation :

5

The cleaning of the inside of the truck.. and making sure the truck is running properly, felt like the transmission was going out..trouble getting up to speed also.

Évaluation :

5

Edward is super friendly and knowledgeable!!! Would definitely recommend and use again

Évaluation :

5

Customer service was excellent!

Évaluation :

5

Great, helpful, courteous customer service!

Évaluation :

5

The seats needed to be vacuumed. They had dog/cat hairs on them. And what looked like grains of sand on the driver's seat.

Évaluation :

5

When we rented the Dolly they told us they would charge us when we brought it back and they charged the card beforehand and caused some problems with the bank

Évaluation :

5

The service at this location was very helpful and polite.

Évaluation :

5

Nothing. The staff was very friendly and helpful. The equipment was in good shape and clean.

Évaluation :

3

Over priced.

Évaluation :

4

I dropped it off on Saturday but they forgot to check it in so the following Tuesday they contacted me wanting to know why I hadn’t returned it yet

Évaluation :

4

They need to improve on making sure when you bring the rental’s back they check it in if l didn’t check on the payment receipt l would of got charged twice because they didn’t check it in

Évaluation :

5

Very helpful in meeting my needs

Évaluation :

5

Just keep your standards and don’t decrease.

Évaluation :

4

Need more check in staff.

Évaluation :

5

Every employee at that location were very helpful and very knowledgeable. I sure appreciate everything. They've done to make my experience wonderful. Thank you staff at 90th and Blondo U-Haul.

Évaluation :

5

I paid in cash and gave your employee $20 extra by accident and after I got out to my truck he ran outside with the $20 bill saying I overpaid so I gave him the $20 as a tip for his honesty.

Évaluation :

5

I came in today at 11 am no notice given with a need for a vehicle to move a piece of art of a specific size(too big for a pickup). I was greeted immediately upon entry, told them of my need, and was fitted to a vehicle (they even went out and measured in front of me just to be sure). Process was quick and transparent and I was on my way within 15 minutes from entry. Upon return again was promptly greeted , mileage etc was checked and my charges were final. I had the vehicle for roughly 90 minutes and put 15 miles on it. Total cost was under $40 all said and done. Great value, good service, nice people. I will use again.

Évaluation :

3

Always friendly and attentive and this location

Évaluation :

5

I don't know except cheaper rates to stomp on the competition. $20',00/ day is fine it's some of the other costs! But every thing was great and the people were very helpful and friendly so I was able to extend my use of the van for a couple of weeks so it worked out well for me. I always had enjoyed using U-Haul/ Tried other companies but always came back and never disappointed! Merci.

Évaluation :

5

You could have your people check the running lights on your equipment. Get stopped by the police during our trip wasn't appreciated when it was because of your equipment.

Évaluation :

5

Allyssa was very helpful, great customer service, very helpful and gave me options.

Évaluation :

4

needs lighting in all units or an outlet available - perhaps auto shut offs inside units after all when you have 10 units at once like we have had right now we only have five left but when you have 10 at once you're paying in the same amount of money as you would for an apartment and when there's no lighting inside the unit unit that's very frustrating and you cannot find an outlet to reach extremely frustrating. in addition, the rent needs to be lowered. Not only that you advertise climate controlled storage and that's BS. Every time I went into my interior storage in the summer it was 96° inside that is hot enough to ruin your items and melt your candles that's inappropriate for what you're charging

Évaluation :

1

Locker broken into and not climate controlled. Price went up after move in

Évaluation :

4

It’s disappointing you have to pay more for a few more hours of access

Évaluation :

1

The price has definitely gone up. Its almost to expensive to rent a 10x10 in this economy. I wouldn't have been able to get it if the employee at the front desk didn't give me a month free. If I had to store my possessions long-term, I definitely would've had to figure out a different route. customer service was great. The guys were reasonable and understanding all in all. I would rent from UHAUL again

Évaluation :

5

Ed the manager is awesome.

Évaluation :

4

Storage area hard to find and inconvenient

Évaluation :

5

Christian, Dillion and the other guys were great!

Évaluation :

5

Even though it was a rough day, beginning to end, the real team at U-Haul was very generous with their help and courtesy. I would not say the same thing about the mom and pop store in Fairbury, NE. I think it was a mower sales and mechanic shop, perhaps an auto sales place. The man that helped me there was very rude to me. However, I had a blow out less than 50 miles from loading the truck in the blazing heat on the tow dolly. Very courteous lady that helped me over the phone with corporate U-Haul. The gentleman that came to change the tire was very courteous and got us on the road quickly. While I was waiting for the mechanic to show up to change the tire I decided to call about my storage unit because I had made a reservation for a storage unit. I couldn't get through to the store so I talked to corporate rep and he helped me out and also gave me the phone number for the storage facility manager, Edward. I ended up needing to call Edward and he politely helped me out getting everything taken care of on the business side of things concerning the storage unit. Edward was was very kind and extremely courteous to me, and I explained to him the goings on ebecause it just finally felt like a person cared. We laughed a little about it and we finally got the stuff out in storage after a 14 hour day. Thanks again Edward.

Évaluation :

2

No available storage - was given a van that was too small

Évaluation :

3

Rented a large unit, when came to the facility one wasn't available even though I had booked one. The carts weren't there and I couldn't find them, when needed to haul. The gate always seemed to be open when I came to check my unit. There was always trash in front of the building.

Évaluation :

5

We had lost our home in the tornado of 4/26 in Elkhorn NE. Staff was very accommodating..

Évaluation :

5

I've been a customer of u hauls for several years.I'll always come back to the same location.I enjoy the people very friendly.They are work with you flexible I enjoy

Évaluation :

5

Yes, the employees are really, really nice there. I will always come there when I need a U-Haul my first place to go to.

Évaluation :

5

The only thing I didn’t like is that I was told I had 24 hour access well when I gave up on my truck showing up I locked all doors then when I had volunteers to help move washer and dryer I couldn’t get back into building so I had to leave my washer and dryer in van and pay another day still don’t have washer and dryer

Évaluation :

5

Staff were extremely helpful. Edward and Megan made my day. Would rec to everyone. Thank you so much

Évaluation :

5

Manager was nice and polite and help me get the storage unit I need it for my stuff and the place was well cleaned

Évaluation :

5

I'm glad you all put out the stuff so my stuff would not be ate up🤣🤣

Évaluation :

5

The staff could not have been more helpful!! They were amazing and I had a complicated situation!! So recommending to everyone!!!

Évaluation :

5

They made my storage conveniently close to the door to unload my stuff considering how cold and snowy it was when moved.

Évaluation :

5

All good things at this location.

Évaluation :

5

Evan was great help during my move which is always a tough time. Very competent and helpful.

Évaluation :

5

I've been dealing with this U-haul company for many, many years. They have never disappointed me. And I will only do business at this location. Because they're very convenient and they're courteous. Always treated me fair.

Évaluation :

5

The customer service was awesome

Évaluation :

5

Great experience! The guy who handles the storage units was very professional and helpful! Thank you for a great experience!

Évaluation :

5

Management and customer service were great and personable.

Évaluation :

5

The staff at uhaul was very friendly and help me when every I needed I would rent from this location 90 th and maple

Évaluation :

1

This was a poor experience. I should've look at unit before storing item.Spider are all over this location. The air conditioner wasn't working. No fan being provided Maple street storage units should rent for $50. I always rent UHAUL trucks . I WOULD NEVER RENT STORAGE AT MAPLE LOCATION.

Évaluation :

3

Everything was ok, except, the a/c was not working and I worried about some things in storage. Also, as I moved in and out, the motion sensor lights kept going out and I had to walk down the hall waving my arms to light them up again. It was inconvenient as I was trying to move things around in my unit which was already dimly lit

Évaluation :

5

The lady was really nice to me

Évaluation :

5

Everyone was nice and helpful.

Évaluation :

5

Staff was very informative, accommodating. 89th Maple, Omaha, NE always my go location.

Évaluation :

1

I moved out of the unit in February and they refused to document it and kept me in the system as a current renter. They did this for almost 6 months before I found out. This fraudulent behavior has resulted in my account going negative to the tune of almost $800 and U-Haul will not acknowledge the fact that one or more of their employees has either made a huge mistake or is running some kind of scam where he/she is benefiting from such fraudulent activity. Upon discovering that this fraudulent activity was occurring I then started investigating and found out that the unit was set for public auction on the 25th of May, 2023. By U-Haul's own terms and policies the contract for the unit is automatically and immediately null and void after public auction occurs. Again I was billed again for another 2 months. When I discovered that someone working as a U-Haul employee was using U-Haul's brand, system, facilities and customers in a scheme for personal financial gains I was bewildered, shocked and exponentially angered to the point of ending the lives of everyone in the facility, but upon further thought and consideration I chose to keep the peace. Even though I am a highly trained and decorated killer, I try to keep those talents and abilities away from the civilian world and only use them on missions and deployments. I would highly recommend that someone at U-Haul figure out a way to shut this employee ring of bandits down and I mean yesterday.

Évaluation :

5

Prices seem high for the area.

Évaluation :

5

Good manager

Évaluation :

4

A map showing where in the facility my unit would approximately be would have been very helpful.

Évaluation :

1

2nd floor rooms with access ONLY by stairs???? That is ridiculous. I've never been to a single storage facility that didn't have elevators... until U-Haul. And now I know it's normal with them. They are the only storage place I would spread the word not to use. Further, your policy that storage and truck reservations are NOT REALLY RESERVATIONS.. is absurd. I was told "if anyone walks to the counter before you we will give away your reserved unit". Which is exactly what happened when I drove into town and showed up with my truck and movers being paid by the hour. The facility I reserved had NO space. So I was forced to go 5 miles away and then carry all of my furniture up stairs to my unit. A truly awful experience. Your trucks are great. That is ALL U-Haul does well.

Évaluation :

5

All questions were answered. I was very satisfied. Would come back.

Évaluation :

5

All of the staff have gone far above and beyond to help individual customers with individual needs. Those who have mobility issues are treated with dignity, and if situations crop up they are quick to find ready solutions. An enthusiastic and helpful team of people.

Évaluation :

1

I had my storage broken into twice. I cancelled my storage and yet got billed or it and messed up my credit. The staff isn't listen at all to my concerns. It was a horrible experience

Évaluation :

5

Man who helped me was very good & explained it well.

Évaluation :

1

I paid faithfully until my health started failing (9 months later) I was in the hospital fighting for my life and what happened they auctioned my ONLY BELONGINGS.. I lost everything and still recovering in a shelter.

Évaluation :

4

Had frequent issues with electronic gate to get in. No one answered on call button or came to help

Évaluation :

1

I originally moved in on 7/26/22. The entire process took an hour and a half, from the time I arrived with my truck to the point where we actually had the unit and could begin unloading. The staff were completely incompetent, I was passed around like a hot potato until I finally got to someone who seemed to know what they were doing. Once we -finally- got the unit and opened the garage door, we saw at least 15 roaches scatter into the walls. When I brought this up originally to the staff they told me that pest control would be out within the week. Fast forward to Thursday, August 18th - I arrive at the unit to pick up some of my things. There are roaches absolutely everywhere - on my things, on the floor. I'm not thrilled, but I take my things and go as I was in a rush. I called on Friday the 19th to report the roaches and to pay my bill for the unit and then discover that not only can they not find me in the system, but they've rented my unit out to someone else! Eventually, after two hour long phone calls on 8/19 and 8/22, they found "my" unit (wrong unit number, my stuff is not there), and it was listed as being rented by my Dad, who lives in Chicago, and had nothing to do with the rental whatsoever. I had to physically walk to the storage building, open my unit, and show them that I was in the unit that I said I was. I told them about the roaches again, and was told -again- that pest control would be out within the week, which I can only assume at this point is a bald-faced lie. I was given a month of "free rent," but I plan to leave a very public review unless the bug situation is resolved permanently. I have spent a total of 3 hours out of my life trying to deal with U-Haul's incompetence, and now will have to spend countless more cleaning and re-packing my things because they are probably infested with roaches. I am disappointed and upset, to say the least. I rented this unit in the first place because I'm disabled and needed a place to put my things after escaping an abusive ex. Moving and a legal separation are already difficult enough, this storage unit fiasco is absolutely the last thing that I need to deal with. Shame on you, U-Haul.

Évaluation :

5

Staff were very helpful and understanding and courteous actual rental date was 8.17. 2022

Évaluation :

4

I'd definitely recommend this storage place to others

Évaluation :

5

A bit too high on rates

Évaluation :

4

Oil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.

Évaluation :

3

The unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unit

Évaluation :

5

All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.

Évaluation :

5

Meets all expectations. Thank you!

Évaluation :

2

the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.

Évaluation :