Customer Reviews for U-Haul Moving & Storage at West Maple St

8 570 évaluations

8920 Maple St   Omaha, NE 68134
(& 90th St)

(402) 392-0440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(402) 392-0440

8920 Maple St
Omaha, NE 68134
(& 90th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA DEL CARMEN S. 
Évaluation :
1

I needed to extend a one day rental to two days. I was told it would be an additional 19,95 $ plus the 10,00 $ insurance. Upon return of the van I was charged a 79,95 $ additional day charge. I was then told it was because I had driven more than 100 miles. I had indicated that I was would be driving 200+ miles at time of rental, and was not informed of any additional charges. I requested the additional charges on my billing to be reversed and was refused. I would not recommend anyone doing business here for these reasons.

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
5

Keep it clean

Tesfaye K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darnell C. 
Évaluation :
3

On line was not clear when I ordered, kept sending me to a different location on the other side of town. This location is close to me.

Frank S. 
Évaluation :
5

Nothing. Experience was good

Conya A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob U.  |  Premières impressions 
Évaluation :
3

My reservation pick up location changed 3 times!! The last time was 30 minutes prior to pick up and we were already at a dif location which was 10 miles from where we made the original reservation. Not happy with this at all. The service was fine once we got to the right place but what is the point in confirming the day before if you change it literally as I'm standing at the location I confirmed with?

Richard R. 
Évaluation :
5

The guys were quick with the paperwork to get you on your way!

KRISTINE H.  |  Expérience générale 
Évaluation :
5

Better communication

Tarrell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diedra E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yanique R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diedra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

I would like to thank the worker who helped a 65 yr old lady who never been on a UHaul get situated so she could actually drive it.

TWILLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

The personnel have always been very helpful, courteous and friendly. It was a fast and convenient drop off.

Monica W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
2

Your customer service people working were a bunch of clowns. Explicitly arguing with one another in front of me at checkout, and one played a video game on his phone at full volume through the entire check-out process. Also, I never had the final receipt emailed to me.

Jeremy S. 
Évaluation :
5

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

TAMI M.  |  Expérience générale 
Évaluation :
5

Another great experience at this U-Haul location. Everyone here is helpful and professional.

John H. 
Évaluation :
5

I do not know if it was a fluke but there seemed to be a lot of business when I arrived and only two front desk personnel. The line was almost 6 customers deep when I left. If this is a daily occurrence then perhaps more front desk personnel, If I just arrived at an odd moment then no change. The front desk personnel were friendly and efficient, just had a lot of customers at one time.

SCOTT A. 
Évaluation :
2

To be open, instead of a rusted lock system, the truck needed a oil change, this truck was unsafe to drive. Was stuck in tow. A 2 1/2 hour drive took 4 hours because my father felt unsafe traveling to Kansas City.

Kim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

The only thing I would say is the truck I rented needed a tune up or some transmission work lol! Other than that the lady that checked us out was great. She helped me figure out the milage and deposit and all. I don't remember her name but she sits to the far left at the 89th maple location. Thank her again for us!

antonio R. 
Évaluation :
5

The woman at the front desk was kind and very informative. Really appreciate her taking her time with me.

Jonas L. 
Évaluation :
3

When I had returned the vehicle there were a group of employees standing around talking. No one had greeted me to ask me how the truck, etc. I had to disrupt them to ask to ask how to close out my order.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
1

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Tara B.  |  Expérience générale 
Évaluation :
5

Update the photos of the vehicle more often. I had to add a photo of some damage when checking into the vehicle.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Answer the God Damned phone!!!!!

KARILYN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayneisha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin H. 
Évaluation :
5

Both locations in Las Vegas and Omaha Nebraska where the best

eugene m.  |  Premières impressions 
Évaluation :
5

These guys are the absolute best to do business with. Something rare in today's world. I'd recommend this rental location to anyone.

John H. 
Évaluation :
5

First experience ever renting from Uhaul and it was perfect. Not a single thing could have been better.

Steven M. 
Évaluation :
5

Continue in the direction you are going. Also increase customer service speed.

Terry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOBY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA T. 
Évaluation :
5

It was easy to book, pick up, and drop off my rental; and everything was clean and well-maintained.

Matthew M. 
Évaluation :
3

The ignition switch on the truck we rented stuck making it hard to start . The guy that we picked the van up from was horrible. The best attribute to customer service was that he was still breathing. He was rude and had no desire to help us. When we checked the van back in and he was there again. He told us he would not check in the van and to go find someone out side to do it. Thankfully when we found a person outside they were much better.

Scott P. 
Évaluation :
5

The gentleman that helped me was fantastic!

Jaclynn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN A. 
Évaluation :
5

Fast friendly and great overall location. Finally and place that is really hassle free!!! Thanks

Jeff O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach D. 
Évaluation :
5

Location is great! The UHaul app experience trying to pick up is TERRIBLE. Please advise everyone to stay away from the app and just come inside the store where these nice people will help you.

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
1

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rachel T.  |  Expérience générale 
Évaluation :
5

Richard was very helpful and kind

Treva R. 
Évaluation :
4

The store was clean and the staff was friendly and fast.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Staff was great and appoligezed for the dirty truck at pickup.

GENE U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
5

Service amical

randy K. 
Évaluation :
5

The gentleman working behind the counter on Saturday 9/11 around 8:15 was extremely helpful and nice. Great service!!

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY R. 
Évaluation :
5

The pickup was very well organized and was ready when I got to the facility. The staff was great and very helpful!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda O. 
Évaluation :
1

Got charged extra

Kevin P. 
Évaluation :
4

Just do a Normal after hours drop off I don't want to do that app shit and it shouldn't cost me extra. It's part of the service or it should be seems nickel and dimey

Derick Z. 
Évaluation :
5

Service was excellent, the staff friendly and professional. The overall experience was exceptional.

Leo A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
4

Pendleton's towing was absolutely the worst experience ever. I then received a phone call that my equipment was never returned when I had in fact returned it early. I would not use Pendleton's towing for anything uhaul ever. Questionable if I'll ever use uhaul again based off this experience. Especially with how much I paid. Furious

Maha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN MARIE L. 
Évaluation :
5

I use the storage facility at this location as well, and often recommend it to others. Rental service was well in line with what I've come to expect. Staff was great and very helpful. Nice work!

John P. 
Évaluation :
5

Great service. It was busy, but the staff treated people with great respect.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kira K. 
Évaluation :
2

My trailer was not checked in when I arrived to pick it up so they almost gave me a different one. It turns out it was there they just failed to process it into their inventory. I then dropped mine off and got a call the next day saying I still needed to return my trailer which I obviously had and they again failed to process into their inventory.

RICHARD L. 
Évaluation :
5

I lost my mom and it was an emergency to get a truck at the last minute and Richard on 90th was so understanding so helpful and I would never forget the experience

Tausha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik T. 
Évaluation :
3

I was charged 20 $for furniture pads that I was never given and the store didn't even have. I had asked for them in my reservation that I made over a week in advance and still got charged even after the customer service representative said they didn't have them.

Kelsey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephan H. 
Évaluation :
5

Everything went well. The truck had an error on the dash having to do with the gas cap. We experienced rain on our trip and the windshield wipers were in need of replacement. We went through mountains and the brakes seemed to need replacement as well.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Ryan N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett C. 
Évaluation :
4

Easier way to get into your lot from maple st.

MARIA DEL CARMEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

I returned the equipment early and they made a mistake when they checked it in. I got a voicemail message the next day asking where the equipment was. When I tried to call back the wait time to talk to someone was supposedly 14 minutes. I ended up having to drive to the location to resolve the issue. When I got there they said "sorry, we found it." Someone had transposed a number. They were nicely apologetic but the issue cost me a couple of hours. They did not make any effort to make things right. I think they should have offered me a coupon or something. - I rent from them every couple of months and have always been happy. In this instance, I think they dropped the ball.

Alfred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
1

Absolutely awful experience. Would not even give one star. We arrived 20 minutes early and checked in online. All that was left was to receive our keys. We parked by our reserved truck and went inside. the woman behind the desk then argued that our truck was not available and she would need to make a new reservation even though the truck was in the lot. She then took 30 minutes to make the new reservation to wich we were given the truck in the original reservation. Our account was charged twice and two days later this still has not been resolved and recredited. The quality of the truck itself was very poor. Although the cab was very clean the truck was full of damage and the box was actually tapped up. The most important issue with the truck was that the breaks were horrible. Very loud screeching/scrapping and in a large vehicle like that it is unacceptable and very unsafe. Upon returning the vehicle after hours, we went to check in the truck using their 24/7 program. It would not accept the check in on the first step stating that the odometer Miles we listed were lower than we started off. They apparently assigned us different truck and didn't change that in the reservation that they took 40 minutes to make cutting into our rental time. For the price we paid I would not recommend uhual to anyone and in the future will definitely be using another company.

Mathew R. 
Évaluation :
5

Amazing customer service

Mindy A. 
Évaluation :
2

Was charged for insurance that I declined and was charged for after hours service fee, when the truck was returned during normal business hours. Tried to speak with someone in the store and was told I had to call the 1-800-Uhaul after a 40min wait to speak with someone was told she would file formal complaint and someone from the store would contact me… have not heard from anyone yet

Daniele W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
4

The MPG of the uhaul I used (10 ft) was extremely low.

Seyed Mohammadsi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harlan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONYA TAMIKA H. 
Évaluation :
5

Nothing! Great experience and customer service. Merci.

Ronald G. 
Évaluation :
5

I called 2 weeks in advance got the confirmation number called 2 days before I left they said it was at a different location I called them they said yes it's here the day before I left they sent an email saying it was at a different location I called that number the guy said no it's at the location they said earlier and I could pick it up today and I said I won't be there till tomorrow around 2 on my way to Nebraska 2 hours out I get an email saying my reservation was canceled what the h I called and talked to kaylin brown at council bluffs Nebraska and she couldn't believe this and she said she would take care of it and she called me back and found me a truck at another location and I finally got my truck how my reservation got canceled you tell me but what a goat rope and a Big thank you to kaylin brown at council bluffs Nebraska

MICHAEL B. 
Évaluation :
5

provide dolly and moving blankets

Jennifer B. 
Évaluation :
5

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

gary d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacquai G.  |  Premières impressions 
Évaluation :
2

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Kim S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Expérience générale 
Évaluation :
5

Thanks

Zachary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie D.  |  Expérience générale 
Évaluation :
4

My storage unit had accumulated sand along a north wall, somwhow under the wall?

maureen r.  |  Expérience générale 
Évaluation :
1

This place is terrible

Jeff F.  |  Expérience générale 
Évaluation :
5

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Allanah M.  |  Premières impressions 
Évaluation :
5

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Felisa D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reoshia L.  |  Premières impressions 
Évaluation :
5

They were understanding of my needs and very accommodating.

Jacqueline W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A.  |  Expérience générale 
Évaluation :
4

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Simon L.  |  Expérience générale 
Évaluation :
5

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rosetta B.  |  Premières impressions 
Évaluation :
1

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

QUINN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Premières impressions 
Évaluation :
5

keep up the great work thank you

Janice J.  |  Premières impressions 
Évaluation :
2

price for storage is ridiculous.

Brenda D.  |  Premières impressions 
Évaluation :
5

Very helpful staff

Mahalia M.  |  Premières impressions 
Évaluation :
5

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Patricia D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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