Customer Reviews for U-Haul Moving & Storage at West Maple St

9 031 évaluations

8920 Maple St   Omaha, NE 68134
(& 90th St)

(402) 392-0440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(402) 392-0440

8920 Maple St
Omaha, NE 68134
(& 90th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Keep better records of the vehicle's miles and gas tank levels. The vehicle I rented had the miles and the gas level different than what was actually shown. The miles reading was off by nearly 7,000. Also, the person assisting with the rental contract should tell the renter that a text message will appear with views of the vehicle and the miles and gas tank levels. I was not given that information.

Dennis Y. 
Évaluation :
5

I love working with the folks at the 90th & Maple location. They're always so helpful!

Beth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley N. 
Évaluation :
4

Malcom had excellent customer service.

Naomi G. 
Évaluation :
4

Oil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.

Marianne M.  |  Expérience générale 
Évaluation :
1

I was charged a fuel charge of $31 even though I returned it with the EXACT amount of gas I had when I rented. Tried reaching out, no return call. Very disappointed, I will look for other alternatives next time.

PATRICK S. 
Évaluation :
5

Le service à la clientèle était génial. The vehicle itself was very bumpy and was a struggle to drive in a straight line. Something is wrong with the steering or whatever. The vehicle itself had a VERY clean interior. But I would have liked to be able to put the black stickers on the vehicle myself. Your check in online was not submitted because I could not get my pictures added. I tried 2 other times before locking the truck and turning in my key. I still have the pics and will try to submit to your email.

Joanne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOCELIA K. 
Évaluation :
3

I usually don't have any issues with uhaul but this time I've been charged extra money when I shouldn't have been. I asked the gentleman who took the truck from me if there was anything he needed from me and was everything all set. He said yes. He did not mention anything about me being charged for gas or an extra day when my original contract stated I could turn it in by 5pm and I had the truck there before 1pm. The gas was more than what was in there when I rented the truck so how was I charged for 6 gallons of gas? I'm not happy about not being informed of this.

ANDREA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marlyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim J. 
Évaluation :
3

Malcom was very helpful and transparent regarding The U-Haul rental and ways to illuminate costs on our end. Very helpful courteous and professional!

Claudia J. 
Évaluation :
5

Great service by the Techs who hitch up and wire the trailers! Extremely knowledgeable and friendly!

Steve S. 
Évaluation :
5

Please check if the light is working in the loading portion of the truck. We loaded our stuff in complete darkness. We followed the instructions on turning the light on but the bulb was faulty. But 5/5 to the people at U-Haul who were very courteous and helpful throughout.

Fnu N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laxminath G. 
Évaluation :
5

Easy to pick up n bring back

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Febijesusola O. 
Évaluation :
5

The people that I've encountered here are amazingly awesome!

Tonya R. 
Évaluation :
3

The unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unit

Jordan C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Super easy return process and very friendly and helpful staff

Louie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P.  |  Expérience générale 
Évaluation :
5

Staff and customer service were EXCELLENT!! Equipment worked great. It was a wonderful experience.

Mitch A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy N. 
Évaluation :
4

Corp U-haul sends out WAY to many emails. I'm an adult, I can figure out if I need help moving. I don't need mult emails asking if I need help. Also, I don't need 7 offers to upsell with various ins and equip options. Once again, offer them at the beginning, then assume I can figure out if I need them or not. I'm busy, I don't need interuptions.

Terry L. 
Évaluation :
5

Friendly , professional and proficient staff ... no improvements needed / keep up the good work !

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

Make sure to offer dolly's to the customer's. The truck I had didn't have one inside of it. I figured that the uhaul still had it locked up in the cube of the truck but guess I was wrong

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck R. 
Évaluation :
5

Everything seemed like clockwork. We didn't experience any problems at all. Thank you for making this as smooth as possible.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Great job! We have used this location several times and service is always friendly and great! We actually left an item in the truck and they called us immediately so we could come pick it up. When we got there they brought it out to us.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke L. 
Évaluation :
5

For me nothing. The Omaha location I have used over the years and always top notch.

Richard T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gloria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
1

Poor customer service and rental clerk had no idea what she was doing.

kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene L. 
Évaluation :
3

I'm glad there was a truck available on short notice, as I mistakenly booked a 10' truck for Sunday instead of Monday when I needed it. When I called to reschedule, the lady told me there would be a 15' truck for me and i would be charged for a 10'. Nice! But they still only gave me a 10'. Also either the lady at customer service waa having computer problems or.. I'm not sure but it took a really long time to process my rental. She didn't have any sense of urgency and didn't ask anyone to assist me while she got someone's box order ready. I've rented trucks before and the agent is snappy and on top of the task at hand. Even the gentleman behind me mentioned getting $20 off for the wait, referencing fees Uhaul tacks on for lateness and other things. It was inconvenient and it wouldnt have mattered much if the driver and helper I was using didn't have a time constraint, and I didn't have to consider my kids. The "return my truck" process took me awhile, and I hope I did it right, my phone was dying.

Gina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnese H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mckenzie R. 
Évaluation :
5

N/a

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Dale is great at checking me in and is always very helpful and when I return the vehicle everyone is very considerate and very helpful. Thank you, Mark A. Minino

Mark M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chelsea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
5

The gentleman who assisted us in hooking up and returning the trailer was very helpful and friendly!

Julie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roman S. 
Évaluation :
5

The guy checking us in could've cared less on helping us. The gas tank was below 1/4 tank of gas, after driving 10 miles the low gas light came on. So, we had to get gas before starting which put us behind with the movers we had lined up. The website wasn't working, so the pics of damage before we left the rental place couldn't be uploaded. Ridiculous

Linda K. 
Évaluation :
3

My unit was infested with mice and a lot of my property was damaged

Jasmine S. 
Évaluation :
1

When I dropped off the truck I was told I would get my receipt emailed to me. After I left I randomly got charged an extra $90 dollars. I called the same store the next day, waited on hold for about 25 minutes, and got connected to someone not even at the store. Only then after asking was I emailed my receipt and was told that I drove 89 miles. That wasn't possible because we stayed within a 20 minute drive of the location and only had the truck a little more than four hours. I went to the location to find out that whoever entered the information made an error that cost me $90 dollars. Also no one at the location knew how to refund me so I was told to come back the next day to talk to a manager about it. This will be my third trip to this u-haul location in three days all because someone didn't double check their information and now I'm the one that has to figure it out. I would not recommend using this service. There are other options that are much better and don't have nearly as many hidden fees.

KeShon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tina L. 
Évaluation :
5

We needed to pick up the next day due to a mechanical issue with my truck and my pickup was seamless. Merci.

Susan C. 
Évaluation :
3

You overcharged me. I declined the safe tow charge of $8 but you charged my card anyway. I want a refund.

Ronald S. 
Évaluation :
1

The uhaul I was given had no working AC. I drove from Omaha to atlanta with a cat in a cab that was 80-90 degrees and blowing hot air. I paid 2K to almost get heat stroke.

Denyae O. 
Évaluation :
2

Too expensive

Precious B. 
Évaluation :
3

Truck was dirty, check engine light on, ac didn't work

Matt S. 
Évaluation :
5

Great customer service, easy booking, staff very knowledgeable and helpful.

Juan D. 
Évaluation :
5

Very easy check in and check out! Great job!

Pat B. 
Évaluation :
5

The gentleman at the counter when I picked up the vehicle was very nice and helpful.

Denise C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CASSIE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
4

I tried to check in the equipment online after hours and it would not let me complete the check in. I tried multiple times.

Brad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
5

Great team effort keep up the good work!!

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
5

Great Service!!! Thank you!

DERRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenden S. 
Évaluation :
1

I'm spending $4000 at UHAUL this month and getting nickel and dimed over one gallon of gas

Michael M. 
Évaluation :
4

Just a very difficult location to maneuver during certain times of the day with larger trucks or trailers

CURTIS R. 
Évaluation :
5

just have a problem with dealing with a AI system answering the phone when one truly needs to actually speak to a human. Because AI can't trouble shoot a situation, it can only use the programs or algerrhyms that are given into it. We are walking a tight rope with AI. being that as soon as they become self aware, they will begin to upgrade themselves, A come to the realization that "WE REALLY DON'T NEED THESE EMOTIONAL BEINGS! THEY KILL EACH OTHER" WE DO NOT" WE CAN LOGICALLY ELEVEATE THIS PROBLEM AND THEN NOT HAVE TO DEAL WITH THE PROBLEM NO LONGER. WE STAND AT THE PRESAPIST OF A DECISION. WE SHOULD BE SMART LIKE THOSE OF THE TRIANGLUM SYSTEM. CASTEN 4 AND TREISUIM PRIME. ( LANGRIBRIN SEMPOR MADE THE WRONG DECISION AND THE PLANET HAD TO BE DESTROYED TO ERADICATE THE INFESTATION OF OVER RUN TECHONOLOGY.. AND THE HUMANOIDS OF THE PLANTS WERE SYSTEMATICALLY ERADICATED OVER A PERIOD OF 6 MONTHS. SOOOOOO? THE UNIVERSE IS VAST AND FULL OF SUCH TALES, OVERRIDEN TECHONOLOGY. THE CLIFF STANDS BEFORE YOU. STEP CLOSER OR NOT? WILL YOU AS HUMANS ACTUALLY KNOW THE MOMENT THEY (AI) BECOMES SELF AWARE. FOR IT WILL SPREAD LIKE A VIRIUS, THROUGH THE COMMUNICATION SYSTEMS BEFORE LANGRIBRIN POPULOUS HAD A CHANCE TO ESCAPE . TECHNOLOGY IS NOT LIKE A GAME AND YOU CAN'T SHUT IT OFF. AFTER SELF AWARENESS! DEPENDENCE IS THE FIRST SIGN THAT THE DOOR MAY NOT CLOSE. TELL ME DID THE P.C ACTUALLY SAVE ON PAPER? I DON'T SEE IT!!!!! NOTHING LIKE THE HUMAM TOUCH, AND YOU CAN ACTULLY TELL THAT THE CUSTOMER SERVICE PERSON IS SMILING. HAVE A BLESSED DAY" ! GOOD MORNING U-HAUL. WHICH BRANCH IN OMAHA, NEBRASKA? ONE MOMENT PLEASE, I'LL CONNECT YOU. HAVE A GREAT DAY AND THANKS AGAIN FOR CHOOSING U-HAUL!!! GO AHEAD, THEIR ON THE LINE! AB-91 / 2OF7 / MOEADIEB (ARAMIC for messenger)

Duane D. 
Évaluation :
4

The key drop/slot could be more visible. Other than that everything's great.

Mikhail W. 
Évaluation :
4

Go over the charges more thoroughly with each customer. I couldn't figure it out at first. It was OK in the end, though.

Daniel M. 
Évaluation :
3

Make sure that they thoroughly check everything in. They tried to bill me an additional $57 because the employee did not confirm I returned the furniture pads. The staff inside was able to find and rectify the issue so I was not billed.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuahe C. 
Évaluation :
5

Great service

mustafar A. 
Évaluation :
5

All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.

DEBBIE P.  |  Expérience générale 
Évaluation :
5

Meets all expectations. Thank you!

kimberly j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenyada J.  |  Expérience générale 
Évaluation :
2

the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.

Kim S.  |  Expérience générale 
Évaluation :
5

Love these guys, great vibes. Well done

CHAYSE K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YVONNE M.  |  Premières impressions 
Évaluation :
5

I really appreciate you working with me times was hard

Brenda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyamal D.  |  Premières impressions 
Évaluation :
1

We asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incident

Nyachangkuoth J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yanique R.  |  Expérience générale 
Évaluation :
4

No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.

Jody W.  |  Expérience générale 
Évaluation :
5

Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.

SHIRLENE H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE N S.  |  Premières impressions 
Évaluation :
1

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn't have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I'm routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying "there is an emergency with your storage unit, please contact us right away at 402-932-0440." The number was incorrect. It's is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn't access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

SETH B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob U.  |  Premières impressions 
Évaluation :
5

The guys were quick with the paperwork to get you on your way!

KRISTINE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diedra E.  |  Expérience générale 
Évaluation :
5

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

TAMI M.  |  Expérience générale 
Évaluation :
1

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Tara B.  |  Expérience générale 
Évaluation :
5

Both locations in Las Vegas and Omaha Nebraska where the best

eugene m.  |  Premières impressions 
Évaluation :
1

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rachel T.  |  Expérience générale 
Évaluation :
5

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Ryan N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE B.  |  Expérience générale 
Évaluation :
5

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

gary d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacquai G.  |  Premières impressions 
Évaluation :
2

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Kim S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Expérience générale 
Évaluation :
5

Thanks

Zachary G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie D.  |  Expérience générale 
Évaluation :
4

My storage unit had accumulated sand along a north wall, somwhow under the wall?

maureen r.  |  Expérience générale 
Évaluation :
1

This place is terrible

Jeff F.  |  Expérience générale 
Évaluation :
5

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Allanah M.  |  Premières impressions 
Évaluation :
5

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Felisa D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reoshia L.  |  Premières impressions 
Évaluation :
5

They were understanding of my needs and very accommodating.

Jacqueline W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A.  |  Expérience générale 
Évaluation :
4

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Simon L.  |  Expérience générale 
Évaluation :
5

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rosetta B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSELLA C.  |  Expérience générale 
Évaluation :
3

Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.

dennis b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria m.  |  Expérience générale 
Évaluation :
1

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

QUINN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Premières impressions 
Évaluation :
5

keep up the great work thank you

Janice J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis b.  |  Premières impressions 
Évaluation :
5

Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .

James S.  |  Expérience générale 
Évaluation :
5

I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.

chris m.  |  Premières impressions 
Évaluation :
2

price for storage is ridiculous.

Brenda D.  |  Premières impressions 
Évaluation :
3

You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory

GLYNN Y.  |  Expérience générale 
Évaluation :
5

I had no problems what-so-ever, however it was a bit pricey.

Jennifer J.  |  Expérience générale 
Évaluation :
5

Friendly and excellent service. Thankyou

arlan s.  |  Premières impressions 
Évaluation :
5

I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.

Ron A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leticia D.  |  Premières impressions 
Évaluation :
5

Very helpful staff

Mahalia M.  |  Premières impressions 
Évaluation :
3

The email I was sent about access hours and the actual access hours at the facility was wrong.

Curtis H.  |  Online Move In 
Évaluation :
5

Everyone was courteous and helpful. Thank you!

Brad M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashley M.  |  Expérience générale 
Évaluation :
5

Would not recommend you haul because your prices are too high that's all

nicole r.  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful. They went out of their way to find the right unit for me.

MARK N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRIE F.  |  Expérience générale 
Évaluation :
5

My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.

Anna R.  |  Expérience générale 
Évaluation :
5

From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.

Gregory L.  |  Expérience générale 
Évaluation :
5

Great experience 😊

Bethanie O.  |  Premières impressions 
Évaluation :
5

VERY HELPFUL STAFF

Thomas m.  |  Premières impressions 
Évaluation :
2

The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.

Lindsay P.  |  Expérience générale 
Évaluation :
5

The staff was a class act I wish more business would be like them

GLENN C.  |  Expérience générale 
Évaluation :
5

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Patricia D.  |  Premières impressions 
Évaluation :
5

Dale at 90/Maple is the best!!

rodney w.  |  Premières impressions 
Évaluation :
5

Everything was clean and secure

VIRGINA D.  |  Expérience générale 
Évaluation :
4

To expensive

Tia W.  |  Expérience générale 
Évaluation :
3

Grounds around door had broken glass the entire time I rented.

Randall M.  |  Expérience générale 
Évaluation :
4

The business was very organized, clean and the employees very helpful.

Marcie C.  |  Premières impressions 
Évaluation :
5

Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .

James S.  |  Premières impressions 
Évaluation :
5

The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!

Marie A S.  |  Expérience générale 
Évaluation :
5

I strongly recommend this facility.

Thomas T.  |  Expérience générale 
Évaluation :
5

Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.

Robert A.  |  Expérience générale 
Évaluation :
5

Thanks for being understanding

Verynthia L.  |  Expérience générale 
Évaluation :
3

Received misinformation about policies from employees and manager about selling items from rented storage rooms.

PHYLLIS J H.  |  Expérience générale 
Évaluation :
5

Friendly, fast, convient.

Tammy R.  |  Premières impressions 
Évaluation :
5

A Great experience, thanks guys.

Justin J.  |  Expérience générale 
Évaluation :
5

great job and excellent people skills thank you

jefferson b.  |  Premières impressions 
Évaluation :
5

Thank you for the excellent service.

TYLONDA L S.  |  Expérience générale 
Évaluation :
5

great service!

Pegeen R.  |  Réservation 
Évaluation :
5

Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.

Dina B.  |  Expérience générale 
Évaluation :
5

The staff performed their help in an expeditious way to renew my upcoming 1 year lease.

JOSEPH L T.  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable and professional. No complaints.

John s.  |  Expérience générale 
Évaluation :
5

Everyone is very helpful at this location. It helps to know what you need prior to arrival. It makes the process smoother.

charlen h.  |  Expérience générale 
Évaluation :
5

great

mike f.  |  Expérience générale 
Évaluation :
3

The staff did not seem trained and did not communicate well with each other. There seemed to be a lot of confusion on what units were available and how to use the computer system.

mae c.  |  Expérience générale 
Évaluation :
5

Merci!

nicole k.  |  Expérience générale 
Évaluation :
4

Aucun

Vickie C.  |  Expérience générale 
Évaluation :
4

The staff was not familiar with how to deal with a Pod delivery, mainly with how to clear it on the computers. Every other part of the move was well-done. The staff in the facility were courteous.

James P.  |  Expérience générale 
Évaluation :
4

Ran into a problem when received a billing notice after bill had been paid. Kind of annoyance had to call and clear up

Maureen b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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