Customer Reviews for U-Haul Moving & Storage at White Ln

Évaluation :

5

Young girl was very nice and helpful

Évaluation :

5

Marci was the best.

Évaluation :

1

the storage doors are not wider enough and the room is smaller than local competitors and expensive than the local storages

Évaluation :

1

This location didnt check the dolly in correctly when it arrived at their store so when they gave the dolly to me it was never registered so when i returned it it never showed that it was returned until a full 24 hours later….i will never go back to this uhaul store! It was a mess

Évaluation :

5

quick and accommodating. Thank You

Évaluation :

3

Everything was great except I was charged for a TV box that I never received or picked up.

Évaluation :

3

I feel the vehicles should be rented out with a full tank of gas, not 1/4 of a tank, if that. We rented the truck for a week, plus the insurance for a week, over $400, then to have to go put gas in the vehicle BEFORE we could even drive it home,, C'mon Man! We "reserved" at a location 2 miles from home, then 20 minutes before scheduled pick up, we get a text that we have been moved to another location, 15 miles away. When we got there, He said one of his trucks was stolen, and the other wasn't back yet. While there trying to figure things out, I got another text that sent me to the White Lane store - 25 minutes in the opposite direction, and another 15 miles from home. Tried calling to verify they had ONE - ALL the way there 25 minutes on hold. We walk into the store, and the guy is sitting on the chair at the register playing on his phone!! NOBODY else in there, 2 other guys (employees) walked in BS'ing and laughing,, WHY couldn't they answer the phone? They gave us the keys to get in the truck and leave, it was NEVER inspected with us. We asked which one it was, there were 4-5 pickups, He said press the key fob, it will show us..LAZY ASSES couldn't even walk out side to rent US their vehicle?? It cost ME 48 miles in my car, to rent theirs, after a 2 hour wild goose chase. Crazy

Évaluation :

5

Have extra appliance dolly's available to rent. My reservation was incomplete because the previous customer still had the dolly. I rented one from Home Depot so I had two different drop off locations which was a time consuming juggle all through my move.

Évaluation :

4

Just to clarify our move-out date was 6/8/22.

Évaluation :

4

Everyone was helpful especially Falicia she was exceptionally helpful, but when I went into the store in the afternoon there was a young girl at the counter that was very rude and mannerless in her attitude because the parking at this facility is extremely small she was very demanding on where to park when I just parked to ask why my access card was not working. I felt disrespected because I am Hispanic, she was very ugly how she was talking and looking at me. But other than that it's was good.

Évaluation :

5

Maintain a little better stock of trailer lighting adapters. We had to go to an auto parts store to get a 7-blade and come back.

Évaluation :

5

Good job keep up the good work

Évaluation :

4

Nothing.Thank you for your service. very helpful.

Évaluation :

5

First off, my drop off location was on Brimhall, but the U-Haul employee refused to take the truck and trailer even after I stated that it was my drop of location. Employee was very rude and argumentative and frankly aggressive. But the white lane location made everything better, great employees and great customer service. Will we ever use U-Haul again? Probably never because you guys let anybody give out trucks and when you do that, you let asshole people drive your company's name down the drain. To this day, I am still pissed beyond belief that a U-Haul employee would lie to a customer and frankly be a rude dick head. But it is what it is. White lane U-Haul, you are amazing! Keep up the good work!

Évaluation :

5

no comment but we alway go to this location whenever needing uhaul, trusted and safe area, even it is too far from where we live

Évaluation :

5

Nothing. Your staff was quick and pleasant thank you for the wonderful experience

Évaluation :

3

Kamron & Marcus stepped up & made my experience excellent, however until these two gentlemen assisted me & took customer service above & beyond I mist admit I would have never recommended this location! Thank you to these two I was humbled & thankful for their +10 cs

Évaluation :

5

Customer service was outstanding and for my first experience was so great and the lady who assist me was very helpful thank you.

Évaluation :

4

Services were great. Communication was poor all along the chain from start to finish. Some of it had to do with there being no central place/person to speak with to answer questions for out of state move and storage. My calls were forwarded around, sometimes dropped, and I was given incorrect answers. In the end, it all worked out, but it's very frustrating to not be able to get questions answered when in the middle of a life-changing move. My credit card used for payment was lost during the move and no one seemed to be able to update charges to the correct card, even after having charged to it. What can you do? Improved training on giving clear concise answers, not passing the buck, whom to contact, and the importance of follow-through might be helpful. Thank you for asking.

Évaluation :

5

Awesome customer service received from Titus Knight. . . I would definitely come back to this location!

Évaluation :

5

Everything is good

Évaluation :

5

Outstanding customer service and friendly staff. Very helpful. I was in and out in like 2 mins

Évaluation :

5

The guy who helped us out was the best. All of the other guys at your location sucked but the guy who helped us out was the best.

Évaluation :

5

The associate was very friendly, pleasant, and cooperative.

Évaluation :

5

My mom was actually super worried about the whole experience thinking that her things would get damaged on the way and so on BUT everything came great and all. Nothing was damaged or broken and all was exactly the same as it was placed in the ubox. Overall good experience thankfully and was also one of our cheapest options so that worked out well. Good experience thankfully!

Évaluation :

3

The attendant was much more concern with texting on her phone than handling me as a profeesional. Barely looked up from her phone to speak to me.

Évaluation :

5

Great experience - staff were courteous and friendly. Easy to rent and return.

Évaluation :

5

A special thanks to the young man who helped me on pick up and return. Very good. ens

Évaluation :

5

Good job

Évaluation :

5

I thought everything was excellent from start to finish. Not that you need to do this but if you had a barcode or QR code that the people at the register could used to check you in it could be faster. However it was very efficient and good. Just a thought.

Évaluation :

4

Absolutely the best experience! Dropped off cube on time, had more than enough pads. Picked up on time & was kept informed of its movements throughout its travel time. Arrived early & they even dropped it off early. They were are very helpful and super sweet. Fortement recommandé!

Évaluation :

5

Great customer service!!

Évaluation :

3

Long long lines and wait time

Évaluation :

3

Clean, yes. But the truck was running very poorly. Engine sounded like it had leaking manifold. Brakes were weak. Steering was loose. Suspension seemed shot. Those new tires won't last long. Seriously, have never rented a truck that ran and handled so badly. Also very difficult to park truck for drop off after hours as staff block most of the paths with trucks so you can't access the parking areas.

Évaluation :

5

tire straps need changed and license plates looked to be off, possibly stolen

Évaluation :

3

Truck was very dirty outside and inside. Does not look like they wash or vacuum their trucks.

Évaluation :

4

Appliance dolly was booked online but not available when we got there. Only option was to purchase one.

Évaluation :

5

need new wenches and the trailer was old and decrepit

Évaluation :

5

All good

Évaluation :

5

the lady who help me out, could have been the manager, was very helpful considering it was my first time installing and using a car transport for my u haul truck...Before I took my 4 hour trip I went back to ask if they make sure I had everything set up correctly. They were willing to do that and made sure my care was stable before the drive....Even though I had a flat tire on the Transport 3 hours in my travel...the uhaul help was very helpful considering I was stuck in the middle of no where on a busy interstate in the middle of the country. They were very helpful for my first time.

Évaluation :

5

Great experience! Great staff!

Évaluation :

1

I don't appreciate that you charge me one fee and then you go and send another charge to my credit card.

Évaluation :

5

Friendly staff. Fast and smooth process.

Évaluation :

2

I had reserved an appliance dolly at the same time that I reserved a 26' moving truck using the 800 number. I followed up with a telephone call to and spoke with an employee at the location of pickup, scheduled 4 5 days later and confirmedbut the truck and appliance dolly wouldbe available on my scheduledappointment date. Upon arrival for scheduled appointment/pickup, I was informed that no appliance dolly was available.

Évaluation :

4

Easy process

Évaluation :

5

Kool!!

Évaluation :

5

All good

Évaluation :

4

Should always give customers the manager card automatically because customer makes you wait 15 min to get a call store.

Évaluation :

5

Quick and easy. The staff are extremely helpful and friendly. Good experience.

Évaluation :

4

Contenta con los servicios Gracias

Évaluation :

5

Nicole , the manager there, has to be the most awesome, caring, excellent in customer service, beyond expectation! Managers of any facility I have ever met!!I had some unusual circumstances re my storage unit , dating back to 6 years having my things in storage never actually seeing what all was actually taken to my storage. Nicole remembered the situation dating back that far. Worked with me with everything that needed to happen for me to make the trip down to Bakersfield from Sacramento to get my things, finally!! She went beyond the call of duty even as a manager. .I can't say enough about Ms NICOLE!! Thank you Nicole s

Évaluation :

2

Major safety issues with not putting my Hitch on my truck the correct way ..

Évaluation :

5

The manager and young man helping me were AMAZING so helpful and patient.

Évaluation :

1

My answers are based on the fact that it said I would have 24 hour access to my unit. In which I do not. Also they were supposed to have a lock inside my unit upon me arriving. I had to wait 3 hours to finally locate someone to get a lock. Then my code did not work for the access to the storage area.

Évaluation :

1

My storage had rodents in it I had water damage to my furniture from a roof leak.

Évaluation :

4

Other than our access number not working and delaying us an hour, the staff was very helpful

Évaluation :

1

Prices are too high. I left to go with a competitor, cheaper prices for a larger unit.

Évaluation :

5

Merci

Évaluation :

5

We had an older U-Haul lock for our unit. This was noted and a second lock was applied. I did not appreciate that the lock left in the unit was a "must have".

Évaluation :

5

Great place and accommodating employees

Évaluation :

5

Best customer service ever!!

Évaluation :

5

Easy in and out. Plus they have trucks on-site if you need to rent one.

Évaluation :

5

Wonderful staff. Friendly 👍

Évaluation :

5

The only glitch was exactly HOW to EXIT the lot as we did not have a remote. A lady pulled up behind us and did something (?) and the gate opened. We will ask more questions on our next visit.

Évaluation :

3

Please consider starting a program for senior citizens and disabled people with disabilities your prices are fair but sometimes it affects senior citizens and people on SSI and SSD keep up the good work thank you Victor G

Évaluation :

1

The 2 young girls that work there are very disrespectful and rude. They do not want to help out the customers at all they just play around while they are working. One of them was trying to get into a fight with me while I had my 2 children with me! It was an awful day and then she threatened me that she was never going to help me with my storage. I prefer pay less in another storage than stay here I love my storage space and the location but because of these 2 disrespectful girls I left.

Évaluation :

1

I was forced to pay with cash because the facility management refused to let me pay with my bank card. I thought it was unusual!

Évaluation :

5

Rented truck Bakersfied Ca on white lane . young man very helpful and polite. made renting truck easy. Thank you Karen maldonado.

Évaluation :

5

They are very helpful had a lot Patient with me I love there Service I will drive that extra hour for there Hospitality then 15 minutes to Visalia thank you Bakersfield

Évaluation :

1

I was helped by a staff member, a new employee I assumed, who was doing an EXCELLENT job of meeting my needs, that is until another employee rudely interrupted our prospects, causing the new employee greater difficulty. He was verbally abusive and demeaning to the young lady assisting me. There was an additional female employee who's professionalism fell far short when I attempted to gain her assistance in showing me WHERE I was to swipe my entry and exit card for my storage unit. The Manager at this location was very professional and helpful when I asked for her help... her staff however get a 0 for ethical treatment of others as well as professionalism.

Évaluation :

5

Thank you so much for keeping my things safe for over 16 years. The staff went above and beyond with helping me.

Évaluation :

5

Donna was over and above the call of duty in helping me get everything out of my unit. And Bree also helped me.

Évaluation :

5

Very helpful staff. Got in and out no time.

Évaluation :

5

Only thing was they had two of their trucks surrounding the entrance of my storage so I had to park further away. What was SO sweet, was that when I opened my unit there was a goodie bag waiting for me with some very needed water & electrolytes packet, along with other items!!

Évaluation :

5

It was so easy and fast to rent and move my stuff I loved it!!!

Évaluation :

1

I got a totally different storage unit from what I reserved!!! I didn't even signed anything or ask me about insurance

Évaluation :

5

I said no for well lit because the light kept shutting off I had to leave my storage unit just to trigger it to turn back on. I had a climate control unit. This happened often, very inconvenient The staff has always been friendly and amazing thank you guys!!

Évaluation :

2

They billed me even my storage was removed within 4 days.

Évaluation :

4

Great experience, helpful staff. Smooth processing the whole way.

Évaluation :

5

Nichole was such a joy to work with! She set me up with a storage room, a trailer hitch install and a truck rental in just minutes. AND answered all of my gazillion questions and was still very nice! The storage room was SO CLEAN and looked as if it's brand new. It was a nice surprise to find a little "welcome" bag with a lock, a to-go coffee cup and a pen! I have a feeling this was a "Nichole" thing and it was a nice little touch. Thanks Nichole, and Uhaul on White Ln. This is the best location in Bako.

Évaluation :

3

The exit gate wouldn't open. Noone answered the call nor the phone call. We hope that isn't a regular occurrence.

Évaluation :

2

My things were placed in your location clean and almost like new condition when I went back 1 year later to pick up my things there was Durt all over my things a total loss all of my things were ruined. I made a complaint to the front office all was done is the young lady took pictures. I give this uhaul facility an F rating

Évaluation :

1

I moved to a different storage after my roll up unit was BASHED -IN and forcefully PRIED open with lock intact. The thieves took a LOT. At the time 12/18/20 there were NO known CAMERAS viewing the storage units area. No one appears to actually occupy the front apartment-looking structure and there were often questionable persons of no apparent means wandering freely up and down among the storage unit rows I think some are living in storage units. I believe with the rental of vehicles and sales of supplies kept staff from proper monitoring of the storage units. I have chosen a new facility that does one thing; just rents out storages units. I was pressured to purchase renters insurance upon getting this unit in Jun/July 2020, insurance which is now asking for receipts of my stolen items and since I barely have any and clearly this insurance maybe wasn't right for me I do believe such stipulation should have been pointed out as clearly as the pressure to buy it was. I am glad to see that many new cameras and high tech are finally being installed at the facility. I will use U-Haul again but I certainly would rent another unit only with great caution. Merci

Évaluation :

2

I been with you guys for over 4 yrs property got damaged because of weather. Staff very rude everytime I used your rental department was treated like a criminal. Im a real estate investor. Finally move my business elsewhere

Évaluation :

4

Very helpful and nice

Évaluation :

5

Service was good thank you very much Christina storage manager

Évaluation :

5

No comments

Évaluation :

4

Units sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the .

Évaluation :

5

Thank you for your excellent customer service. I have always appreciated the quick response time and professionalism displayed by the entire staff at the White Lane U-Haul.

Évaluation :

5

Very happy w U Haul storage experience. Very clean, well kept and convenient. Handy items always avail 4 renters. Staff very helpful and pleasant.

Évaluation :

2

My unit was tampered with once and broke into the once. When they broke in, they totally ransacked everything. They were not able to get anything on camera because my unit was in a "blind spot". There insurance did not cover anything because the they stated that I provided proof of insurance. I did not have my own insurance. There was also some female living in one of the units at the time. They gave me 3 months free rent but after two months they began to charge me again. I was moved into a new unit that was by a camera. I kept my belongings there a short period longer and moved.

Évaluation :

5

You could use more parking in the front. I had to run over a curb with your trailer to get out without hitting anything.

Évaluation :

5

Is good for me thanks for your help

Évaluation :

1

They tried to give me a 10X10 room and insisted it was 10X15 which it wasn;t

Évaluation :

1

They refused to admit they made a mistake and I didn't store my car there and left very angry

Évaluation :

4

U-haul trucks parked in back blocking parking for customers vehicles!! Almost impossible to park in first row near storage

Évaluation :

5

The management was extremely helpful

Évaluation :

5

I secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpful

Évaluation :

4

Staff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unit

Évaluation :

5

Safe and secure.

Évaluation :

5

Excellent facility and friendly and helpful staff. The wait for service can be long.

Évaluation :

4

CSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.

Évaluation :

1

Not the best experience

Évaluation :

1

All my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their company

Évaluation :

5

Very friendly and helpful staff. Would go to them again.

Évaluation :

5

Luis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staff

Évaluation :

1

Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication

Évaluation :

5

Great place to store your belongings.

Évaluation :

4

Enjoyed renting in a clean and very friendly Place

Évaluation :