Évaluations des clients U-Haul Moving & Storage at Wrightsboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Wrightsboro

Cote générale :

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Angela M.
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Le client n'a pas laissé de commentaire.

Anastasia B.
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Great customer service!!!

Andres S.
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Le client n'a pas laissé de commentaire.

ORELL P.
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Le client n'a pas laissé de commentaire.

DARLENE F.
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Le client n'a pas laissé de commentaire.

JULIAN N.
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Le client n'a pas laissé de commentaire.

Kevin M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MARSHELE H.
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Le client n'a pas laissé de commentaire.

Anthony G.
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Le client n'a pas laissé de commentaire.

JEREMY W.
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N/A.....I was pleased with my service

Daniel P.
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N/A

Craig K.
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Le client n'a pas laissé de commentaire.

DEVIN L.
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Le client n'a pas laissé de commentaire.

GENE S.
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Le client n'a pas laissé de commentaire.

Pablo C.
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We opted for the mobile pick-up option and then arrived to find out that the truck we were assigned was not in the parking lot. We had to wait in line for 20 minutes just for the attendant to inform us that they would have to bring the truck around in spite of us using the self-check-out service. The employees also were not wearing their masks properly and the unnecessary wait time felt unwarranted. We have used U-Haul for local moves before and have never been made to wait in line for so long or unable to access a truck that was reserved for us.

SHARON S.
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Provide more parking for customer cars. I had no where to park while I went inside to complete the rental. We had to move the car 3 different times because we were blocking another customer or the rental trucks.

Keith W.
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Le client n'a pas laissé de commentaire.

curtis C.
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So doggone easy. I'll use uHaul again when I need to move things.

DIANNE M.
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No improvements necessary. You provide a “great” service!

willie A.
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None noted. The drop-off location came immediately and checked everything over...I had more gas in the truck than when I first got it.

DIANNE B.
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I had to wait in the lobby until someone came to help me check-in. The person that checked me in acts as if he want to be there. After I got the truck, he told quickly told me to walk around the truck and look for any damages that they may have missed. When I got to the back of the truck, I couldn't lift the back. I went back inside and asked him to come and show me how to open and lift the back when he have time. He said ok, but never did. I saw another person and asked him, and he said that he was helping another customer. All I wanted was someone to show me how to open and lift the back of the truck. My impression was that every customer was important. At least that's what I thought. Not enough help in your location.

Matthew K.
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Le client n'a pas laissé de commentaire.

Carlos G.
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Le client n'a pas laissé de commentaire.

IVY G.
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Le client n'a pas laissé de commentaire.

Ja'Quanta B.
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They where very rude

SAMARIA R.
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Hire people with better attitudes

Harvey W.
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Le client n'a pas laissé de commentaire.

DE'SHA J.
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Pests in storage container

shirley H.
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Le client n'a pas laissé de commentaire.

CHIQUITA S.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Le client n'a pas laissé de commentaire.

willie A.
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Le client n'a pas laissé de commentaire.

WAYNETTE L.
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Le client n'a pas laissé de commentaire.

Carolyn B.
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Hymond Meriweathet was well informed. He helped other employees and sped up my delayed check in. Let him orient new employees.

Judy T.
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N/A

JAMEKA G.
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Le client n'a pas laissé de commentaire.

CHESTER M.
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Le client n'a pas laissé de commentaire.

KEITH W.
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Le client n'a pas laissé de commentaire.

Carole C.
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Le client n'a pas laissé de commentaire.

Randy C.
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I arrived 45 mins late for pick-up and they had rented my reserved truck, without calling me after 15 mins of being late as their policy states to confirm if my reservation needed. They did give me a larger truck for the same price but, they required me to have it back in less than 24 hours / a day rental, as reserved. Overall the staff was professional and it was a easy process and I will use this location again...

Lance M.
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Le client n'a pas laissé de commentaire.

Jamil F.
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Great customer service and quick.

ELOISE L.
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Le client n'a pas laissé de commentaire.

William T.
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Le client n'a pas laissé de commentaire.

Freddie L.
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Ya are number # 1.

SHELBY S.
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Le client n'a pas laissé de commentaire.

William C.
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Everyone was nice and great and took no time> It was a very smooth and clean Drop off Location!

TEKESHIA B.
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Le client n'a pas laissé de commentaire.

Corey H.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Great Service

Steven M. | Expérience générale |
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I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!

Dorothy K.
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Le client n'a pas laissé de commentaire.

FREDRIC D.
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Le client n'a pas laissé de commentaire.

CHINA J.
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Le client n'a pas laissé de commentaire.

Chester M.
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Le client n'a pas laissé de commentaire.

Gregory M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jamal T.
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Le client n'a pas laissé de commentaire.

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

HERMAN JULIUS F.
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Check out was quick and without complications.

Latashia F.
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Le client n'a pas laissé de commentaire.

William B.
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The people at Wrightsboro are excellent. The people at Broad St office are rude and I would advise anybody and everybody to avoid the place

Dajah J.
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Cause they stole what was mine in the truck

Antonio G.
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Le client n'a pas laissé de commentaire.

Tiffany H.
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Le client n'a pas laissé de commentaire.

Freddie B.
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Fast and professional

DEBORAH M.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Sharon F.
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Le client n'a pas laissé de commentaire.

RODNEY F.
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Le client n'a pas laissé de commentaire.

Bruce H.
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Wonderful customer service by all staff at this location.

CHRISTOPHER P.
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Keep your current staff members

Patrick G.
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Le client n'a pas laissé de commentaire.

Tracy S.
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One of the employees was indifferent to the fact that the cargo trailer I rented leaked so much rain water that my property was ruined. I asked her if she would take a look at the amount of water damage that occurred, and see the water still inside the trailer, but she refused to.

Michelle S.
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When you accept a reservation with an appliance dolly, make an attempt to have an appliance dolly for the customer. We chose this location specifically so we could get an appliance dolly, then they were sent out of state. Thanks

JOSEPH L.
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Le client n'a pas laissé de commentaire.

JAYLEN R.
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Express check in would definitely help.

dora W.
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Ms. Gresham went above and beyond. She and her team did very well. They were helpful and did everything in a timely manner.

NOLIE T.
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Le client n'a pas laissé de commentaire.

SHAWN B.
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Le client n'a pas laissé de commentaire.

ISMAIL K.
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You are already doing good, just more guidance from your front desk folks

PETER H.
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Le client n'a pas laissé de commentaire.

Dennis A.
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Le client n'a pas laissé de commentaire.

Curtis D.
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Mobile pick up was incredibly slow. Our pick up location was also changed from a much more convenient location to this one without our prior notification.

Joe N.
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Customer Service could be better. When you have one guy installing a trailer hitch, another doing propane issue, & no-one behind the counter to take care of customer. Customer Service gets a (F) 3 people in line & no-one maintaining the office. Most men are punctual, and time matters. By me not getting the trailer at the reserved time it disrupted my schedule in which I had a 10 o'clock meeting.

Hendrick F.
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Le client n'a pas laissé de commentaire.

Harry M.
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Poor customer service

FREDDIE D.
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The employees that work this location seems to not know how to treat a customer on the phone and off. He was not respectful. I called to confirm reservations and the male with attitude said you will have to wait I am only person working desk with 4 people in line. So I will not use this location and I will advise other do not use this location. This male needs to be taught customer service.

Thomas S.
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None

LARRY S.
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Always good customer service and support

Melinda L.
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Employee training. Communication. Key was not left for vehicle I rented. No one available locally that could help. The van was left unlocked and dirty as if the employees were unaware it was being rented.

robert L.
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The truck sounded like it was going to blow up. The windshield was so dirty it was hard to see out of.

Diamela D.
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This people dont open on sunday. However the website let you reserve for sundays. I waited over 30 mins for this people to show up and they never did. Wasted my whole morning

Dayoung R.
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Le client n'a pas laissé de commentaire.

Gary S.
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Very accommodating especially as they rectified a cancelled reservation. (Late arrival due to a late flight to Augusta.)

Douglas H.
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Le client n'a pas laissé de commentaire.

Kerry C.
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Le client n'a pas laissé de commentaire.

michelle W.
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Le client n'a pas laissé de commentaire.

Victor G.
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Le client n'a pas laissé de commentaire.

YVETTE B.
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Hire more help

CHARLES B.
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Le client n'a pas laissé de commentaire.

Ashley A.
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Le client n'a pas laissé de commentaire.

BILLY M.
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Le client n'a pas laissé de commentaire.

JOHN C.
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Le client n'a pas laissé de commentaire.

Yvette W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tony D. | Expérience générale |
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Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Tiffany S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tony D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Andrew N. | Expérience générale |
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The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

ADAINE H. | Expérience générale |
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Great staff, not enough on certain days

jannette q. | Expérience générale |
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Brenda was very helpful, seems like a happy environment to work.

ROBERT R. | Expérience générale |
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Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

Danny C. | Premières impressions |
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You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

jannette q. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tina S. | Premières impressions |
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It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

grace B. | Expérience générale |
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Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

charles p. | Expérience générale |
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The staff was knowledgeable about the equipment as it pertained to my loving needs.

charles p. | Premières impressions |
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Very helpful and knowledgeable

Hosea H. | Expérience générale |
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Thanks

Hosea H. | Premières impressions |
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I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear

mark y. | Expérience générale |
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I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

Dana S. | Expérience générale |
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Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

B S. | Expérience générale |
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Customers don't matter here, especially that hitch guy.

MARVA T. | Expérience générale |
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No comments

TIMOTHY C. | Premières impressions |
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Very friendly service. Clean storage units.

sue t. | Expérience générale |
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Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue

Quinton B. | Réservation |
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.

JONATHAN R W. | Expérience générale |
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Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

cathy g. | Expérience générale |
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Provided services beyond the call of duty by assisting me with storage lock.

Selvina W. | Expérience générale |
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None

tasha b. | Réservation |
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Great customer service

Alyssa I. | Expérience générale |
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I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Timothy K. | Expérience générale |
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Helpful staff makes all the difference.

DAVID G. | Expérience générale |
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Need to do a better job sealing outside units so dust and pollen don't cover everything in unit

TRACY L. | Expérience générale |
Évaluation :

I rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.

Non reviews have been submitted for this location.

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