When I got the truck we got a run around trying to figure out where to get it. Truck needed alignment and we never received our discount like promised. When I tried to call wait times where 40 minute long and didn't have time to waitJohnathan J.
Customer Reviews for U-Haul Moving & Storage in the Heights
Pour nous contacter
Billings, MT 59105
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèle. Quick and easy set up and drop offsoraya Y.
I was over charged. The guy added insurance after I declined it, after hooking up the dolly he failed to check the lights and it had a light out for the brake and turn signal. Very upset.Joseph S.
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
Le client n'a pas laissé de commentaire.Kenny B.
Representative had equipment ready both times. Quick, thorough and informative. Billings Heights was amazing!Julie O.
Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping offJames F. | Expérience générale
Le client n'a pas laissé de commentaire.randal W.
Nothing really!JEFFREY K.
Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!Trisha G. | Expérience générale
Le client n'a pas laissé de commentaire.Andre M.
Better customer service!!!Noah W.
Le client n'a pas laissé de commentaire.Lisa C. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID M.
I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.James S. | Premières impressions
Liked the online check inWes C.
1,09 per mile was insaneMatthew P.
Le client n'a pas laissé de commentaire.Teri m. | Expérience générale
Thank you so much I'm so happyAmadou D.
Everything was great here. I just wish I knew the furniture blankets were a rental and not a purchase.Derek E.
Le client n'a pas laissé de commentaire.Amburley C. | Expérience générale
The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.Marilyn G. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan T.
Le client n'a pas laissé de commentaire.Bryan T.
Le client n'a pas laissé de commentaire.Lori L.
Le client n'a pas laissé de commentaire.Sheri D.
Le client n'a pas laissé de commentaire.Tina J. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon G.
Quick and responsive actions by team members made my task go smoother and helped me to maintain my goals and time linesRichelle T.
Le client n'a pas laissé de commentaire.Joseph A.
Check in was quick and painlessCECIL F.
Le client n'a pas laissé de commentaire.Tom F.
None of the employees had the same info each day when I called. Then she asked me if I wanted her to run the card on file and I asked her a question and she ran it any way!!! Un believable!!! She didn't offer to void the transaction or even apologize for not waiting for an answer...... I am highly disappointed in this place and would never go back it is poorly ran.Amber H.
Le client n'a pas laissé de commentaire.michael c. | Expérience générale
Very helpful. Had me on the road in minutes.Michael O.
Le client n'a pas laissé de commentaire.Jacob M.
Le client n'a pas laissé de commentaire.Shania M.
My truck size was changed without anyone calling me to ask if it was ok. After we got the truck fully loaded the engine light came on which made for a extremely stressful drive to our destination as we did not know if the truck would break down or not. The moving blankets were not in the moving truck so we had to make an extra trip back to the store to pick them upShauna T.
Explain what size of ball is needed for the trailer.Scott J.
Le client n'a pas laissé de commentaire.Darlene W.
Excellent experience!David F.
Le client n'a pas laissé de commentaire.Denise D.
Treated me very nice.Gregg S.
Was helped by three different people and they all were so amazing! Very friendly and helpful without being so so much you know they're faking it. I felt like I was being helped by real people and it made the experience more enjoyable. I've only gone in a couple times but I've never been dissapointed by my experience. Love this location and will definitely continue using it.Mikayla S.
Le client n'a pas laissé de commentaire.Kortney S. | Expérience générale
Seems to be short staffedMike B.
Nothing more needed, The only man at work that day, 8-13/22 (I wish we could remember). He was very patient, kind and super helpful. Please let him know he was outstanding!linda B.
Le client n'a pas laissé de commentaire.Angelika M.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Chris S.
Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.carol s. | Expérience générale
Le client n'a pas laissé de commentaire.Bret B. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Leslie B.
Le client n'a pas laissé de commentaire.VIRGIL G. | Expérience générale
Le client n'a pas laissé de commentaire.Allen S.
The representatives I worked with were helpful and courteous in spite of dealing with systems outages.Jonathon S.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.deborha a. | Expérience générale
I had a blowout within 30 minutes of leaving Billings Montana I had a 2000 Mile drive and I had to wait on the side of the road for 2 hours before somebody could help me then when I went to drop off my trailer they booked me the wrong location so I had to take it to another location where when I arrived they were closed and I tried to turn my trailer around but the parking lot was too small so I had to go through the gate and you have to have a code to get out of the gate so I got stuck in the gate for 30 minutes until somebody miraculously showed up and let me through the gate I spoke to a few people and customer service one lady was extremely rude by the time I drop my trailer off I was in tears so not a good experienceCarrie R.
In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.betty j. | Expérience générale
Jackson was great with the help.Arlo M.
The truck had a bad shock, which was only notable as you were driving there for it road rough, the truck was clean.Larry R.
Ensure that the customer knows that the address may be different than the address on the agreement for picking up the trailer.Steve N.
Le client n'a pas laissé de commentaire.Stephenie P.
Le client n'a pas laissé de commentaire.Victoria D.
Nothing wrong with this location, BUT this was NOT my preferred drop off location. You get a POOR rating for satisfying and serving the customer to their convenience - instead it was all focused on your convenience. Sad. You made me drive 10-20 miles out of my way to satisfy your needs instead of mine. Very poor customer service from the U-Haul company and its policies and procedures focusing on their needs and ignoring the customer's needs.Jeremy L.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.jason U.
I am short, 5'00" and the pick up truck seats were very low. Perhaps have cushions to raise the seat height available. My friend who also drove the truck is about 5'9" & also thought that the seats were quite low. That's all, we managed. All else was great, Thanks for asking. WJWendy W.
Le client n'a pas laissé de commentaire.MARTIN D.
I wouldn't recommend this place if you're Native American. Blatant racism at its finest. I was literally ignored waited 20 minutes before being helped. And the guy behind the counter was rude. Although he helped two different white women with total courtesy. He did no help me find the truck, I was left on my own . I had to load the furniture dolly by myself which was a bit heavy. I will never go there again for any reason. And I will let the native community know as well.Leslie D.
Le client n'a pas laissé de commentaire.Ron C.
Le client n'a pas laissé de commentaire.Jeffery M.
Le client n'a pas laissé de commentaire.Dean L.
My first time towing anything. They let me leave with a ball and mount that had the trailer connecting parts like 3 inches off the ground. Once we filled the trailer it was sitting on the ground, and we had to find a jack and go get a new ball and mount which cost us a lot of hard labor and 2 hours. If I needed a new one before I left I would have been happy to buy one without it causing a lot of hassle an hour away from home.Alexa K.
Great job Great service very nice peopleJose C.
Staffing could be improved!James C.
Le client n'a pas laissé de commentaire.Donn R.
First off â€" pick up was wonderful-BOB was ver accommodating and helpful â€¦. Then we parked our car in the back and 3 hours later when we brought your uhaul back not damaged or harmed in any way. Your staff backed a uhaul next to my personal vehicle hit it & was so close I couldn't even get in the driver door ! UnbelievableMICHAEL S.
Le client n'a pas laissé de commentaire.James C. | Premières impressions
Le client n'a pas laissé de commentaire.Helen E.
Le client n'a pas laissé de commentaire.Thomas R.
Don't over book days and then refuse to credit the customerwillard K.
Le client n'a pas laissé de commentaire.Steven K.
Very efficient, much improved over the last time I used this facility (several years ago) . Much improved attitude by new staff/ management. Pretty spendy for a 1 day rental, but thanks to inflation, fuel prices ect ect. Everything is now;Keith H.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Ron B.
Le client n'a pas laissé de commentaire.Brandon P.
Le client n'a pas laissé de commentaire.Richard B.
Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.Trisha G. | Premières impressions
I told the attendant several times that I was going one-way. I was charged only $78. When I dropped off the e3qupment, the attendant said I had ordered "return trip" and would need to pay another $170. This is not acceptable!DANIEL J.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Michelle G. | Premières impressions
Le client n'a pas laissé de commentaire.Matt T.
Le client n'a pas laissé de commentaire.Kristene B. | Expérience générale
Excellent service à la clientèleGib G.
Le client n'a pas laissé de commentaire.Larry B.
I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.deborha a. | Premières impressions
Free puuullll pppoorrkk sammmiicchheess!ed S.
Le client n'a pas laissé de commentaire.Patricia D.
Le client n'a pas laissé de commentaire.joseph W.
It's just rightRobert R.
Le client n'a pas laissé de commentaire.kenny H.
The trailer I rented had several lights that did not work, but the trailer did it's job otherwise. It seemed that the office was a little understaffed as I had to wait a while for someone to help me. The people in the office were quite helpful and pleasant to work with.Craig H.
Passenger side mirror on the truck would drop, pointing to the rear tire about 5 miles down the freeway after every stop to readjust it. The only saving safety feature was the bubble mirror.ANTHONY H.
Le client n'a pas laissé de commentaire.Dave K.
Your computer software is awful. The lady had to click on a million things just to get me checked out. You guys need to streamline that.Zachary B.
Cameo and Dan do a great jobPAUL M.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Beverly M.
Staff were friendly and helpfulAngel T.
Le client n'a pas laissé de commentaire.ROY Y.
Le client n'a pas laissé de commentaire.Brian B.
Get rid of old equipment! The trailer I rented was so banged up I almost refused it. Rusted, not a straight rail on it. Not up to the standards I'm used to. It made my vehicle shimmy when I hit 40 mph. JunkSusan S.
Third time I've been there in 2 weeks and have very satisfiedSTEVEN ROBERT H.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.LUCY T.
Very friendly and helpful staff. No improvements needed.Scott B.
I hoped to finish my rental in one day, but scheduled two just in case. Pickup was Friday at 4 pm. My return was 6:15 Saturday. I was charged the full two days. I wish Uhaul had flexibility or prorated costs. Disappointed. Although I rated the trailer as clean I had to sweep out the debris from the last customer so I could put my belongings in without getting soiled. I returned the trailer cleaner than when I picked it up.PAT W.
employees went above and beyond helping us prepare our vehicleJoseph L.
Le client n'a pas laissé de commentaire.Matt P. | Expérience générale
Le client n'a pas laissé de commentaire.Marilyn W. | Expérience générale
Staff was very friendly and helpful.Jody N. | Premières impressions
On all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.Timothy S. | Expérience générale
The location was close to where I moved toDuane K. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLE M. | Premières impressions
Le client n'a pas laissé de commentaire.Robert j. | Premières impressions
Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!Linda T. | Expérience générale
The crew was great to work with from start to finish.Wanda S. | Expérience générale
Always friendlyTammy V. | Premières impressions
The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.Kathryn W. | Expérience générale
A little bit on the over priced range. But everything is now that lying Biden is in officeDale T. | Online Move In
One employee was awesome. The other kinda acted llike he did not want to really work with people.BURL DEAN W. | Expérience générale
They had a unit for cars n I got one when I needed one I would go bk to this place againCharles F. | Expérience générale
Le client n'a pas laissé de commentaire.Jackie H. | Expérience générale
Le client n'a pas laissé de commentaire.steven r. | Expérience générale
Le client n'a pas laissé de commentaire.RHONDA KAY K. | Expérience générale
Le client n'a pas laissé de commentaire.LOIS LEA D. | Expérience générale
Le client n'a pas laissé de commentaire.Wanda S. | Premières impressions
I've been using them for over 6 years I have no complaints at allfreddie u. | Premières impressions
Le client n'a pas laissé de commentaire.HEATHER J. | Expérience générale
Le client n'a pas laissé de commentaire.RHONDA KAY K. | Premières impressions
Very helpful.Kathryn W. | Premières impressions
The place is way to expensive. I found a place same size unit, better security and half the price.MINDY S. | Expérience générale
Le client n'a pas laissé de commentaire.Tammera D. | Expérience générale
Le client n'a pas laissé de commentaire.pam b. | Premières impressions
Le client n'a pas laissé de commentaire.Richard S. | Expérience générale
Le client n'a pas laissé de commentaire.trevor s. | Expérience générale
Le client n'a pas laissé de commentaire.james s. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS P. | Premières impressions
Le client n'a pas laissé de commentaire.CAROLE E. | Expérience générale
The staff was among the best I have ever dealt with for this type of business.Robert F. | Premières impressions
The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)Mary C. | Expérience générale
Le client n'a pas laissé de commentaire.Judy A. | Premières impressions
Great customer service. Very responsive !Shalene S. | Premières impressions
I haven't had this unit since may of 2020Jason P. | Expérience générale
The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn't at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.Taryn F. | Expérience générale
Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.Buddy O. | Premières impressions
Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.Clair T. | Expérience générale
Jackson has always been helpful and friendly willing to go to extra lengths to help youJohn L. | Premières impressions
Le client n'a pas laissé de commentaire.Philip S. | Expérience générale
Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.Clair T. | Premières impressions
Le client n'a pas laissé de commentaire.VIRGIL G. | Premières impressions
Le client n'a pas laissé de commentaire.Ada Harrietc M. | Premières impressions
My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!dianne H. | Expérience générale
Thank you greatlyKeith W. | Expérience générale
Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn't due til 16 th of month. The staff said he couldn't do that. Not in there program.Rebecca S. | Expérience générale
Le client n'a pas laissé de commentaire.monique b. | Expérience générale
Le client n'a pas laissé de commentaire.Jacquelyn J. | Expérience générale
Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!Kenneth M. | Expérience générale
Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...Donna H. | Premières impressions
Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!Chad B. | Online Move In
BOTH GUYS ARE GREAT!Jacquelyn J. | Premières impressions
Le client n'a pas laissé de commentaire.jewlia l. | Expérience générale
Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*Mary C. | Premières impressions
Le client n'a pas laissé de commentaire.John L. | Premières impressions
U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!WAYNE WEBSTER O. | Expérience générale
The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.Charles B. | Expérience générale
Staff in the Heights was very helpful. Exceptional service.Robby G. | Online Move In
I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experiencecaleb s. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH W. | Expérience générale
Le client n'a pas laissé de commentaire.TARA B. | Expérience générale
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
Le client n'a pas laissé de commentaire.Karen C. | Expérience générale
Will never recommend worst experience everTrudy S. | Expérience générale
Le client n'a pas laissé de commentaire.Kyla S. | Expérience générale
Le client n'a pas laissé de commentaire.AMY W. | Expérience générale
David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!dianne H. | Premières impressions
I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.Nickolas B. | Expérience générale
Le client n'a pas laissé de commentaire.sharon o. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia P. | Expérience générale
Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.raY C. | Expérience générale
They were very friendly and helpfulDEBBIE M. | Premières impressions
The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.ELIZABETH B. | Expérience générale
Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockmanKIM L. | Expérience générale
Only have access until 5 on Sundays, that should be later.Steven N. | Expérience générale
.katharine m. | Expérience générale
kglangie J. | Expérience générale
They were very helpfulMargie K. | Expérience générale
The u haul facility was clean and well maintained. The staff was very nice and helpful.Janice D. | Expérience générale
Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!Michael L. | Premières impressions
Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t evenThomas S. | Premières impressions
Dave Smith the manager was cooperative and available when needed.Eleanor C. | Expérience générale
The facility served our needs and the overall experience was positive.brad d. | Expérience générale
It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantasticMargie K. | Premières impressions
The employees were extremely helpful and answered all our questions.RICO G. | Expérience générale
Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::Sue S. | Premières impressions
Stuff is super greatMichael H. | Expérience générale
Sold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.sheryl n. | Expérience générale
Excellent service!Lisa C. | Premières impressions
Merci.DIANE G. | Premières impressions
The experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.Kim C. | Premières impressions
I was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.roberta q. | Premières impressions
Manager was greatRoger D. | Expérience générale
David and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for yourPamela S. | Expérience générale
Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.raY C. | Premières impressions
Great Owner. He was very multitask being the only one in front. Excellent service à la clientèle.Roger D. | Premières impressions
Ed and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use againDAVID L. | Expérience générale
ThanksKery W. | Expérience générale
The alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.ROBERT W. | Expérience générale