Évaluations des clients U-Haul Moving & Storage on The Hill

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage on The Hill

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Scott S. le

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The gate to the storage units was broken or open every time I showed up. The elevator in the building I had my unit in was jerky and the inspection on it was out of date. Staff inside not welcoming.

Ashley J. le

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There should be more than 2 workers. One lady was doing pretty much EVERYTHING while the other sat and checked people in. Just seemed as if the younger lady was overworking herself

Nicholas S. le

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They did a great job answering my questions and getting me access to my new unit.

andre c. le

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Le client n'a pas laissé de commentaire.

matt M. le

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I and my family have had a storage locker on The Hill at this location for over 15 years. It has been a doing business with U-Haul and Cathy E. all this time. She's wonderful. Pleasure knowing her.

Matthew S. le

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Le client n'a pas laissé de commentaire.

wyly B. le

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Le client n'a pas laissé de commentaire.

Eric W. le

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Respectively, I was unsatisfied with my U-haul experience. I made a reservation for a 15 foot truck and 3 dozen furniture pads out of Auto Embassy in Columbia on May 28, 2019 for Saturday, July 13, 2019. On July 6, 2019, paid online for my truck and furniture pads. I got a call on Thursday, July 11, 2019 that I would either have to drive to Centralia or Moberly to pick up my truck as there were no trucks available in Columbia. I chose the Centralia location, Roger’s Rentals, and received a confirmation email that the truck would be there. I also called the location to ensure the truck would be available for pick-up, I was told that it would be available. Despite the fact that there was a truck on the lot of the exact size that I needed, the worker at the Roger’s Rentals told my parents there was no truck available. My parents eventually got the truck, but once they got back to Columbia we realized the furniture pads I ordered were not inside the truck. After that, I went to the Auto Embassy location in Columbia to try and retrieve the furniture pads. They informed me that I would have to call corporate U-haul to be refunded for the pads I did not receive, and then I could rent the pads from Auto Embassy -- which I did. I was, however, at Auto Embassy for over an hour. Then, when I returned my truck and furniture pads to the U-haul location at 2101 S. Kingshighway Blvd in St. Louis, I informed them I was returning my truck and 3 dozen furniture pads. Shortly after I left, I received a confirmation for the return of my truck, but never for the return of my pads. I then called the location 5 times (between 9AM and 10:30AM) the next morning to make sure the pads were returned. Because I had received no answer, I went back to the 2101 Kingshighway location before leaving town. The woman there was very helpful and ensured that my pads were returned. Although I was able to complete my rental of the truck and furniture pads, this entire process was very frustrating. I made my reservation online 6 weeks in advance, and I still had to travel an hour round trip to get the truck. Then I spent an hour completing the rental of my furniture pads, and I also had to go back to the return location twice ensure the return of my furniture pads. Suffice it to say, I was not satisfied with my rental experience.

Scott S. le

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The process was smooth and easy to pick up and drop off the rental.

Alexander M. le

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Le client n'a pas laissé de commentaire.

Anne K. le

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Amazing staff, very helpful

Robin E. le

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Staff very friendly and nice! Great customer service!

Jennifer F. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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The gate was broken which is a security risk. When I walked in there were people inside shouting and they weren't customers. A baby was running around behind the counter. It was not very professional.

Monica W. le

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Thank you for the excellent location and the convenience.

Stacy B. le

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Amazing service at this location.

Randall D. le

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Le client n'a pas laissé de commentaire.

Sean K. le

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I was charged for moving pads and a dolly when I selected that I did not want or need them. They were left on the truck that I rented from the previous renter I assume. I also never received an email after I sent one explaining the issue.

Richard G. le

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Le client n'a pas laissé de commentaire.

Jonne W. le

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Le client n'a pas laissé de commentaire.

Amanda M. le

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Le client n'a pas laissé de commentaire.

Jack k. le

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Whoever I worked with, African American Guy with braids, was super helpful and kind. I regret that I can't remember his name.

King J. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Le client n'a pas laissé de commentaire.

daniel m. le

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Whichever representative I talked to on the phone completely messed up my reservation. I requested a location down the street and got the one I rented from. I requested a 2:45 pm reservation and it was booked as 12 pm. The worker at uhaul canceled without a call and when I arrived acted as if it was my fault. The worker was very helpful after but I had a horrible experience based on the person who made my reservation.

Sina R. le

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Le client n'a pas laissé de commentaire.

Anatolij G. le

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Hardly any parking for returned trucks. Also, the return via app was a bad experience - I was getting network errors all the time while trying to upload photos. Whenever I got a network error, the whole process reset. I had full reception on my phone.

devan b. le

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Great location great equipment awesome staff definitely returning

Stan H. le

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Very,very nice folks

Tom T. le

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Cathy and her employees are very nice folks. They were concerned about helping me with my issues with rising floodwaters. My truck rental and storage rental spot were just what I needed and they were so nice to work with. Excellent job!

Demont J. le

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Nothing Everything was perfect

ROBERT K. le

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Le client n'a pas laissé de commentaire.

Irma V. le

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Check the system and verify its not overcharging people for the daily rental and adding fees for items conveniently on the truck when you rent it.

Chad R. le

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The online pickup was long and annoying. At the current design, I would not use again. The amount of time it took to receive approval took over 12 minutes. Plus it required a phone call to my wife to confirm she could be contacted should I not return on time. That said, the online return was quick and painless.

Catrice M. le

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Le client n'a pas laissé de commentaire.

John S. le

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Nothing specific just wait time People there were friendly and helpful

MIRIAM C. le

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N/A

Edward N. le

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The process of renting a storage space was easy and the office staff was super friendly and helpful. Facility is also very clean.

Bryan D. le

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Very friendly and quick service, I'll definitely be back.

joey o. le

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Maybe verify their email address so I'm not getting emails from U-Haul in Missiouri as a Canadian? That is to say I did not use U-Haul recently and certainly did not use it in MO but someone got an email address wrong.

Kimberly M. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Marlene E. le

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Le client n'a pas laissé de commentaire.

Susanne B. le

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The mobile pick up was a nightmare! I was told it can take up to 45 minutes for approval sometimes. Thankfully the customer service at the Kingshighway location is great and we were able to stay on track with our move.

Frederick C. le

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Nothing I was very pleased

john g. le

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Your staff guy was great! Very professional, accommodating and friendly. But you need a parking lot! Come on... If you expect your customers to park on the street - then you can’t take up 90% of that with your trucks! I had to park a block away and walk to your facility. I will still come back there next time because of your guy. Tell him thanks.

Nya W. le

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Good experience!

Zihao M. le

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very nice stuff

marquita w. le

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Le client n'a pas laissé de commentaire.

Bryan D. le

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Very friendly & good service

Joseph B. le

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Outstanding service and support.

Nedialko M. le

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Le client n'a pas laissé de commentaire.

dan d. le

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Fast, easy, professional. Very pleased.

monique g. le

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Joseph B. le

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Devan and his wife went out of their way on a level of customer service and professionalism. Would recommend their services anytime.

Dana R. le

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Le client n'a pas laissé de commentaire.

Mercedes P. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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Continue being your awesome selves!

Yolanda A. le

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Great service and care! Thank you!

jaidah c. le

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Le client n'a pas laissé de commentaire.

Rozella M. le

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Le client n'a pas laissé de commentaire.

gerber products c. le

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The general manager was a joy to work with. She provided a comfortable experience.

Maria M. le

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Le client n'a pas laissé de commentaire.

cornelius s. le

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In and out with no problems.

Joseph D. le

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This location and Cathy Engle are both great. I've rented from them before and if needed, will again. My suggestion for improvement does not involve them but the Uhaul app. Please include an estimated range of time to complete rental verification through the app. It's possible for it to take up around 30 minutes total

Sonya C. le

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The truck broke down during the first third of the trip. The wheel bearing broke. The auto transport tire was defective. The replacement tire was not the correct tire for that piece of equipment. We discovered that in Colorado. Which could have been another major disaster if that tire had blown while driving. The over all experience was a disaster. I will be expecting follow up communication. I will also be contacting the BBB.

christine m. le

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Le client n'a pas laissé de commentaire.

BARRY S. le

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Le client n'a pas laissé de commentaire.

aaron w. le

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Great service and a very friendly staff!

Robenia J. le

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Excellent and well maintained

Chris K. le

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Top notch, welcoming and convenient service. Staff were extremely nice and accommodating.

janet d. le

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Everything was right on point.

Chris K. le

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Very professional and friendly staff facilitated my storage rental.

VINCENT L. le

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On 4 different occasions received notification that they had not received my payment. On all occasions, the payments were found on the desk in unopened envelopes. On calls or voice mails.

c-eom i. le

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Outstanding staff, very friendly, professional and courteous, they make you feel like family, I use multiple storage facilities in my work and always look for uhaul frist ....

steven m. le

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None

ruth t. le

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I was very pleased with the service provided by U-Haul Moving & Storage on the Hill in St. Louis, MO.

Joel B. le

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The 2101 S. Kingshighway storage facility was great. Staff were very easy-going, friendly, and helpful. They made storage and moving simple.

Dave W. le

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Very friendly and professional staff. The entire process from start to finish went was very smooth.

Robert C. le

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This was my first interaction with any human being in St. Louis, so I'm glad that they were friendly.

Cory R. le

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Nice facility and friendly staff

NEIGHBORHOOD H. le

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Great facility!

ahmita b. le

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Staff of young people give a different understanding on explaining unable. It's unfair to come to unable a employee has a baby in his lap, but truck had no ⛽. Milage set up is a price digger.

ANTHONY H. le

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VERY HELPFULL AND FREINDLY

Scott J. le

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I rented a unit for summer and semester abroad storage for my daughter and her room mate. It all worked out very well, with easy storage arrangements at a well secured and climate controlled facility

RICHARD W. le

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The only issue I noticed is that there were rodent feces in the unit when I moved out. The temps seemed a little high in the temperature controlled areas as well. The staff was very helpful.

SHEILA F. le

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Super staff! Especially Julia. Very accommodating and helpful!

dennis m. le

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called about light not working lady sarcastically stated she does not work on lights so we will have to wait. was like 3 weeks+ wait

elmo c. le

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Great place to store stuff nice and friendly and very helpful

jessica s. le

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Great service, great facility. Will be back for future storage and truck rentals.

matthew B. le

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This facility was easy to use and extraordinarily convenient.

braxton c. le

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My lease was only supposed to last a month. I told the office that From day one. Still trying to charge me for almost a whole year! We’ve talked on the phone multiple times, but nothing’s changed.

CYNTHIA F. le

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Nice facility for storing stuff long term or short term.