Évaluations des clients U-Haul Moving & Storage of Abilene
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Abilene
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Danielle W. le
The customer service agent that I worked with was absolutely amazing.
Laura W. le
Fast and friendly service. I can't remember the ladies name that got me set up but she was really professional and helped educate me in different time downs.
Cynthia D. le
Everything went well! Customer service person on phone helped me out a lot with my refund I was supposed to be getting when I dropped off the truck. Other than that I was pleased with everything!
Wayne C. le
Keep up the good service and prices
CHRISTOPHER D. le
Smooth transaction. Great staff. Would rent again. Apologies for late feedback
William G. le
We had requested a dolly and even paid for it on our final receipt but it was not in the uhual for us to use.
Vance H. le
I can't think of a thing.
Leon M. le
The gas guage showed a little below 1/2 tank when I rented the truck. The low fuel light came on after 30 miles. I put 5 gallons in the tank, but the fuel guage never moved. The guage is mal-functioning.
Vicki K. le
The online process was a disaster
Martha R. le
Just disappointed that I was charged another day because the technician was filling propane and couldn’t check me in. This made me late by 15 min.
Gregory W. le
The trailer I originally rented had a bad tire on the left side marked "need tire". I brought this to the attendants attention and he inspected that tire and found that that trailer shouldn't be rented. They replaced the trailer for one with good tires and sent me on my way. No other issues.
Sherald C. le
Not enough people working there. Long wait times.
William N. le
Need to the customer what hitch they will need if they are pulling a trailer, instead of them finding out when they get there that they have the wrong size.
William M. le
Excellent service
TOM J. le
Get more help and a manager with a personality who can actually help. Waited over 15 minutes while he put a trailer on a car only to be told we could just leave the keys. After i filled the gas back to the appropriate place i got a bill for more gas. Rip off. Have never had issues with uhaul but will reconsider if i have to move again
Kevin W. le
The power steering seemed to be out on the truck. Also, one of the dollies we reserved wasn’t available. What’s the point of a reservation if y’all aren’t going to reserve the items?
Paul S. le
Keep doing what you are doing. Great service
Troy-Lyn L. le
Glad I chose this location! The staff are always so friendly and willing to help!
David A. le
The checking in process was long and extremely tedious. It took about 45 minutes. The rate was also twice as much as advertised
Gary Q. le
Nothing. Everyone was personable, professional, and easy to deal with.
michael G. le
Tell them to go and get a Real moving Company
Carl B. le
Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.
CAROL K. le
Staff very friendly and helpful
Tomasa L. le
I love the services and i love to recommend my friends and family to the location i had a storage at
joy w. le
Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon
Rickie M. le
Great service by Stacy
Tomasa L. le
Great service
Troy-Lyn L. le
Great service, fast and easy
Asumani K. le
I have no comments but everything went well with me
Ej M. le
Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.
Jackie M. le
The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there
Dolores R. le
I will definitely use uhaul for my future moving great prices
Taylor S. le
Very helpful and excellent service!
Julio V. le
I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday
Hebry K. le
I was over charged. And what should’ve taken 30 minutes to 2 hours
TERESA R. le
Everyone was super nice! And the water and coffee a plus! Thank you all so very much!
WILLIAM G. le
Nothing to comment at this time.
kathryn c. le
Everything is clean and move in was easy.
Jeremy L. le
Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.
Roger A. le
As good as it gets. Great service, fast service, and always with a smile.
JAMES S. le
Great location and helpful staff.
Douglas B. le
very friendly reps
John H. le
No real problems other than the way we loaded things in the trailer.
jessica m. le
All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.
john h. le
Every thing went well, the truck ran great. The service was exceptional
Steven M. le
Had everything I was looking for. Look forward to storing with you.
maricris a. le
Thank you
Sonya P. le
Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!
Charlotte B. le
every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.
Kendra G. le
I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.
robert r. le
Easy Peasy.
Melody S. le
The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.
WAYLAND H. le
It was clean and secure
Jacqueline T. le
Love y’all uhaul
Joshua D. le
Flawless experience
Richard T. le
Staff was professional and extremely helpful.
Julio M. le
Need to explain the customers better what they are paying for.
Kathryn C. le
Thank you!
anita p. le
Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.
KERRI H. le
Very friendly....always!!!
Shawn W. le
Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)
Charles W. le
The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.
MELISSA S. le
They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!
erin s. le
Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.
Debra C. le
The facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.