Customer Reviews for U-Haul Moving & Storage of Abilene

Évaluation :

5

Awesome service! Dennis is awesome. He is what great customer service is all about. Renting again this weekend! Linda

Évaluation :

1

Some of the workers were BEYOND rude and the location was extremely slow.

Évaluation :

3

Service was great, however our experience was terrible. Trailer was improperly hooked to our vehicle, made it about 2 miles before the trailer CAME OFF the truck. Had to get a new trailer. Delayed our day by nearly 2 hours, caused me to lose money because i was moving supplies to a job. Was supposed to be called for a refund. Never heard back.

Évaluation :

3

It was very easy booking a reservation for a Uhaul vehicle and easy picking it up. However the young lady that works the desk needs a little bit of training on customer service. She was bossy and sounded very condescending when I asked questions. The guys that pick up the truck after you drop it off were extremely helpful and nice! The lady in front should take some lessons from them.

Évaluation :

5

I always have a great experience with Uhaul. This last trailer I was originally issued was a POS. Hoping Uhaul makes it right and discounts my trailer from Costa Mesa CA to Abilene TX in August

Évaluation :

5

The fella that runs this U-haul is great. Extremely good service. Thank you U-haul.

Évaluation :

5

Process went smooth, very professional. Merci de votre coopération.

Évaluation :

5

Your app doesn't work nearly as well as it did when I last used it two years ago. At this particular location, wireless coverage is not great and the app just crawled along and would not advance to the next page. It seems that a high amount of complexity has been built in (my app developer calls this a 'heavy footprint') to enhance security. But this comes at the expense of ease of use. The check-in process had to be completed manually since the app completely froze.

Évaluation :

5

She was very helpful and professional, would recommend

Évaluation :

4

There was only one of the 15 foot uhauls and were already up sizing due to no 10 foot box trucks after going on line . There was a lot of damage to the uhaul prior to our renting it and the truck had low miles but it did not run very well .It was missing a little bit engine wise and the door would not close well on the driver side due to the vehicle damage it had before I rented the unitm

Évaluation :

5

I have been using U-Haul for years at this location and have never had any problems the people who work there are nice and friendly and joke around with you like they known you your whole life and I love this and the people that work there and owners too great nice friendly helpful and I wouldn't change a thing.

Évaluation :

5

Fix the Air conditioner right the first time and same ignition codes came back from the related codes prior to me picking up the Unit ..

Évaluation :

5

I've only dropped off at this location, but they have been spot on with their service in that regard. Thank you U-haul.

Évaluation :

3

It took us 30-40 minutes to get online and complete the after hours return information. The truck was fine, service not so much.

Évaluation :

5

They were very friendly, professional and quickly had me hooked up and on the road. Merci!

Évaluation :

2

Location continues to have phones forwarded to call center which does no good for the folks who have a vehicle getting worked on. The check out and return was extremely slow, even though I had an appointment.

Évaluation :

4

It was almost too easy to drop off my rental but it was so smooth. I was there for less than a minute!

Évaluation :

2

Understaffed and I still had to go inside and wait even though I did the mobile pickup because they had the keys at the desk instead of the lockbox.

Évaluation :

3

Don't tell them they can pull up an hr late and not get charged for an extra day. Because I was charged lol

Évaluation :

1

Terrible treatment by employee named OSCAR ROBINSON

Évaluation :

3

Nowhere to drop trailer after hour the lot was full and the drop off should be Easier the online was not working with my phone took 30 to try the online thing

Évaluation :

4

Very friendly and helpful staff.

Évaluation :

2

Person setting up rental was indifferent and rude. She could not get my name spelled right, reservation was not listed on my account. I tried returning after business hours and wasted an hour that evening…and required going back to U-Haul next morning to finish return…wasting another hour while moving to Abilene, TX.

Évaluation :

5

Great friendly service wonderful people to. Travailler avec

Évaluation :

5

Everything was great, I really appreciate the courtesy and efficiency of the staff

Évaluation :

5

I didn't see anything that would require improvement. All went smoothly and we were finished within minutes.

Évaluation :

1

I was told ot was going to be 58 dollars and they charged my credit card 100.29. And over drew my bank account i am one unhappy customer. This is not how you do business. I will be filing a complaint as soon as the store opens. I will not ever use uhaul again !!!!

Évaluation :

3

Was charged for extra day even tho returned it on Wednesday like I was told I could at rental location. I didn't even leave to pull to Abilene until 9:30 on Wednesday. Was not charged 1st time I did this and was told I could, so why now?????

Évaluation :

2

the employee that was helping me at the desk spent more time arguing with 2 other employees than helping me get on the road - when he asked one other employee to get a trailer ready for me he told him no because he clocks out in 3 minutes and he was not going to do it then he spent time arguing with another employee about how she left keys on the counter and even if there was not space on the wall they should not go on the counter if no one was there - i made a reservation online but honestly that was a useless waste of time for me and the other customer in line because we just had to go ahead and redo everything for some reason and according to the computer they didn't have any trailers but they had a full lot of them so they had to run out to go look up trailer numbers 3 different times because he kept forgetting the number - overall this visit was my worse one yet and i spent way more time there than i needed to - yes in the end i did et the trailer i needed but it was just not a great experience this time renting there

Évaluation :

5

Debbie was fabulous. Ended up getting a second storage unit while there.

Évaluation :

3

Your associate was not friendly and seemed put out they gad work to do

Évaluation :

1

I was charged too much for being 15 mins late for another day and the rep was very rude to me she was being smarty attitude and as much as I rent u hauls this is not right.

Évaluation :

1

Reservations are worthless. That is possibly U-Haul Corp. and not this facility.

Évaluation :

5

Thank You…

Évaluation :

5

GM was very helpful.

Évaluation :

1

This location is terrible I hate a pick up at 9:00am on Saturday didn't leave with my uhaul until 10:00 am. The workers acted like the didn't care one. This location is poor and I will never rent a nother u haul from them

Évaluation :

3

Need more staff Always reserve the equipment you need or you'll seat there for hours!

Évaluation :

2

Staff is not very friendly

Évaluation :

5

Staff were awesome! Return/drop off was easy as well! Thank you for helping my family move!

Évaluation :

5

Employees are very nice and always happy to help. I just moved here and have had to rent twice for trips to midland ... and both trips were easy and great experiences. Uhauls where a great choice for us on this new adventure in my family's life.

Évaluation :

4

Fix the sliding doors at front of facility where clients can load and unload. The doors stick open >75 % of the time.

Évaluation :

5

These guys were great they took about two minutes to inspect and check the lights told me about my issue with my truck running lights these two guys were just great. The whole experience was just great

Évaluation :

3

I was originally scheduled to return my equipment at another location that was closer. But since I wanted to resolve in person a problem that happened when I picked up the equipment, I rescheduled the return for this, the main office in town. With only one person behind the counter at a large, central store, I waited for a long time just to get to talk to someone. By the time I did, the manager was gone for the day, and the assistant manager in charge couldn't resolve the matter. But he did take the printouts of the original and the new contracts, along with printouts of the automated emails I had received from U-Haul, with the promise that he would give them to his manager for his review. Two months later, I have yet to hear back from anyone at U-Haul. I plan on taking my story and printouts to Abilene BBB in the next week if I don't hear back from U-Haul about this matter.

Évaluation :

5

Wonderful service and assistance

Évaluation :

2

Walked in to the store and stood around for about 20 min until somebody came in to assist me. There was a line of about 3 to 4 people and one of the employees walked in from the outside lot and didn't say two words to any of the customers waiting in line and walked to the back room. Customer service goes a long way. I understand a lot of business are lacking employees right now, but for your employee to see us waiting in line with zero help and to walk by and ignore everyone standing in line waiting with no one else in sight really shows the lack of customer service your business has. I'm sure I will have to do business again with you in the future, next time I hope it is a much more pleasant experience.

Évaluation :

5

The Customer Service Person that helped us was as quick as your process allows and very friendly. On our 2nd Trailer the trailer lights did not work, so they promptly changed trailers.

Évaluation :

5

The Customer Service Person that helped us was as quick as your process allows and very friendly.

Évaluation :

1

The whole experience was horrible. I made an online reservation and completed the online check-in with a total price of $37. When I got to this location I had to do everything over with a final price of $48. It took forever and was every frustrating. The lady who was at the counter is an idiot and was very rude. I will not be back. Oscar was very helpful outside. That's the only positive. The trailer was a price of junk.

Évaluation :

3

Ensure personnel training. I tented a trailer that came off the hitch less than 2 miles from the U Haul store. Have an actual person immediately available to speak with when road sise assistance is called.

Évaluation :

1

Right off the bat at pickup there was a problem. We had a reservation 2 weeks in advance. I even called the day before to make sure pick up would go smoothly. At pickup their credit card machine wouldn't work and our reserved truck was buried behind 2 other trucks. This delayed us an hour. When we went to return the truck we couldn't find our reservation online and had to call U-Haul. We were told the $20 after hours return fee would be waived for our trouble. I called this morning to make sure we weren't charged, and I was disconnected. So next move we will not be going with U-Haul. Overall a really bad experience.

Évaluation :

5

Easy to set up a storage unit. Lots of carts to move stuff in. The two stage keypad entry is clunky, but manageable. Second floor really needs a freight elevator. Fortunately my unit is on the ground floor so i do not have to carry my stuff up a flight of stairs.

Évaluation :

5

The staff was very friendly and helpful went above and beyond to help us out in a very stressful situation

Évaluation :

5

Love the staff!!!

Évaluation :

5

The staff are very helpful and nice the best on the location on Clark Street in Abilene Texas

Évaluation :

5

Can’t remember her first name but Mrs. Goodwill was fun and helpful.

Évaluation :

5

Was very satisfied with U-Haul storage.

Évaluation :

5

Everyone at this location has been excellent and welcoming!

Évaluation :

5

Aaron Jeremy Britney sure Debbie Steve Dennis and Oscar are all great at what they do they need a raise or full time employment and jet needs aaron to put his name tag back where he found it

Évaluation :

5

The guy that helped us was amazing!!!

Évaluation :

4

staff was understanding and helpful , if not sometimes overwhelmed— i unfortunately was not able to continue to be able to afford the use of the facility , partially do to the impact covid had(has) on my business- i appreciate all the leniency given to me along with the help

Évaluation :

2

I made an online reservation for a 5' x 5' x 4' Locker for $44,95 on April 5, 2021 with a move in date of May 8, 2021 for my daughter to store her personal items from her college dorm during the summer. When my daughter went to take her things to the UHaul on the afternoon of May 8, 2021, she was told that all of these units were already taken and that aa reservation doesn't "reserve" a storage locker but that it was first come first serve. The only storage locker available was a 5' x 10' x 8', which was $79,99 a month. When we asked about changing the price due to the reservation, we were told to speak to a manager. After over 20 attempts to call the manager and leaving voice messages on both his cell phone and at the store, we had to drive 4 hours to the location in order to speak to anyone about this situation and we still have not spoken to the manager of the store. This is the worst location I have ever dealt with in the 22 years of using Uhaul during my military service.

Évaluation :

5

Justin was amazing!! He helped us out tremendously!

Évaluation :

5

Great access and convenient. The first month's free rent made it a bargain as well. Thanks for the good service that you provided.

Évaluation :

5

Sue Goodwill has exceptional customer service skills! She is very helpful.

Évaluation :

5

Friendly and educated staff. Made me feel more at ease with my deployment knowing everything was stored securely and safe

Évaluation :

1

I reserved a 5' x 5' x 4' Locker on April 5, 2021 with a May 8, 2021 move in date and Monthly Rate of $44.95, to store my personal items from my college dorm for the summer. When I showed up to this location on May 8, 2021 at 4pm, I was told that all of the lockers of this size were already sold and was given the option of 5' x 10' Storage Room at a monthly rate $79 or nothing. When I asked about my reservation, I was told that regardless of the reservation it was first come first serve. I have never heard that this policy was used by U-Haul and it would negate the policy of using reservations to "hold" a storage room. After waiting 2 hours, there was only 1 representative working at this time when this location was extremely busy and the representative stopped helping me and made me wait until she had helped the other 7 customers in the store before handling my situation. She ended up giving me the 5' x 10' Storage Room with 1 month free and no solution for June, July, and August.

Évaluation :

5

Good security I didn’t have to worry my belongings

Évaluation :

5

The people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.

Évaluation :

5

Very friendly and helpful employees.

Évaluation :

1

I was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.

Évaluation :

5

Staff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)

Évaluation :

5

Aaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.

Évaluation :

2

The representatives at the location were rude except for the GM would definitely not be returning for any business

Évaluation :

4

Elaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee

Évaluation :

4

Our Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Merci

Évaluation :

5

The staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again!!!!

Évaluation :

5

Debbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.

Évaluation :

1

When I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y'all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can't get into my unit with out walking in 4" deep water. Hopefully y'all get this taken care of soon.

Évaluation :

1

* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

Évaluation :

5

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

Évaluation :

5

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

Évaluation :

5

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Évaluation :

5

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Évaluation :

5

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

Évaluation :

4

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

Évaluation :

5

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

Évaluation :

1

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

Évaluation :

5

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

Évaluation :

5

Staff very friendly and patient. Thank you.

Évaluation :

5

Perfect assistance from Amanda.

Évaluation :

5

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Évaluation :

5

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Évaluation :

2

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Évaluation :

5

Glad I chose this location! The staff are always so friendly and willing to help!

Évaluation :

4

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

Évaluation :

5

Staff very friendly and helpful

Évaluation :

5

I love the services and i love to recommend my friends and family to the location i had a storage at

Évaluation :

5

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Évaluation :

5

Great service by Stacy

Évaluation :

5

Great service

Évaluation :

5

Great service, fast and easy

Évaluation :

5

I have no comments but everything went well with me

Évaluation :

5

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Évaluation :

3

The customer service was excellent however I asked about getting my 100 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Évaluation :

4

I will definitely use uhaul for my future moving great prices

Évaluation :

5

Very helpful and excellent service!

Évaluation :

4

I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Évaluation :

2

I was over charged. And what should’ve taken 30 minutes to 2 hours

Évaluation :

5

Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

Évaluation :

4

Nothing to comment at this time.

Évaluation :

5

Everything is clean and move in was easy.

Évaluation :

1

Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Évaluation :

5

As good as it gets. Great service, fast service, and always with a smile.

Évaluation :

5

Great location and helpful staff.

Évaluation :

5

very friendly reps

Évaluation :

4

No real problems other than the way we loaded things in the trailer.

Évaluation :

3

All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

Évaluation :

5

Every thing went well, the truck ran great. The service was exceptional

Évaluation :

5

Had everything I was looking for. Look forward to storing with you.

Évaluation :

4

Merci

Évaluation :

5

Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Évaluation :

5

every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Évaluation :

5

I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

Évaluation :

5

Easy Peasy.

Évaluation :

3

The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

Évaluation :

4

It was clean and secure

Évaluation :

5

Love y’all uhaul

Évaluation :

5

Flawless experience

Évaluation :

5

Staff was professional and extremely helpful.

Évaluation :

3

Need to explain the customers better what they are paying for.

Évaluation :

5

Merci.

Évaluation :

5

Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

Évaluation :

5

Very friendly....always!!!

Évaluation :

5

Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Évaluation :

5

The whole team goes the extra mile for there's customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

Évaluation :

5

They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

Évaluation :

4

Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.