Customer Reviews for U-Haul Moving & Storage of Abilene

Évaluation :

3

I wasn't greeted at all and after waiting for about 10 minutes, I just ended up doing the online drop off. I was charged extra because nobody was able to check me out in time.

Évaluation :

1

Made a reservation online a week before and confirmed with 3 employees over the phone. I drive 4 hours to Abilene and i'm told there's no reservation for me. The worker proceeds to treat me as if I don't know what i'm talking about (he did so with the woman before me as well) making belittling comments. Once I finally was able to access a unit, there were stains all over the floor and it was 90 degrees in the facility. We were also unaware that there are no elevators here even with advertising of 2-3 bedroom storage.

Évaluation :

5

Merci

Évaluation :

5

The Manager, Amber was excellent when I had my bank account hacked. She helped me get my account straightened up with UHaul and back on track.

Évaluation :

5

Had some trouble with the Truck Share at pickup but after it started working everything went perfect

Évaluation :

3

There were NO furniture pads. The box was dropped off on time, but wasn't received until a month later, was guaranteed to arrive June 16. It cost a lot of money for the horrible service, people tried to help but nobody could tell me where the box was. Perhaps you could tell the next customer that it will NOT arrive when promised.

Évaluation :

5

excellent service

Évaluation :

1

Not have a attitude with your customers the minute they walk in!! Then they are yelling at you and you keep trying to ask a question but they won't shut up for 2 seconds so you yell back then they get all mad and walk off. And then are just as rude to another customer at the same time. Ridiculous is all I have to say!!!!!

Évaluation :

5

Your labor / help service is OVER priced! I paid for 4 hours and got only 3 and I learned that the workers were highly underpaid for the price that I had to pay.

Évaluation :

5

I returned my uhaul and dolly a day early, and was charged for 7 more miles used. Didnt realize I was given a milage limit. Do they not give us extra milage from the place we have to get our haul? I figured if I bring equipment back early, they can rent it out again sooner. We get charged $14 for an extended day, but dont get credited that when brought back early and then charged for 7 extra miles. Wish I could understand this reasoning.

Évaluation :

5

Good assistance with scheduling 5x8 trailer. Explored options including One-way and round trip. Assisted in connecting to hitch, safety chain and light hook-up with checks.

Évaluation :

3

We made our reservation on line and checked it out on my phone and all went well except they had the wrong dolly so we had to go find ours. Then when we brought it back we checked it in on the phone and folllowed the directions. Then some rude little lady came out and told us we did it wrong and had to move the truck. That's not what your online directions told us to do. You should fix that

Évaluation :

3

Uhaul representative that went outside to help hookup was not very helpful. Equipment was not totally ready. He did not checkout everything. He did not explain new hitch pin. Did not check tie downs on fender. Would not explain vehicle loading. Said did you pay for loading help then walked away.

Évaluation :

3

Have moving blankets available for rent.

Évaluation :

3

There were not enough staff on hand to take care of the activities inside and outside of the building, Several customers, including me, waited in line for over 25 minutes that could have been answered in < 1 minute each if another person was outside at the equipment drop area, freeing up the indoor staff from running in and out of the building.

Évaluation :

5

Customer service was terrible

Évaluation :

3

Drop off had a line of trucks. I almost had to park on the street because no one was processing the incoming deliveries.

Évaluation :

5

Amanda is amazing.

Évaluation :

4

Self check out is too complicated for seniors.

Évaluation :

4

The 1st location where we were supposed to pick up the truck was closed..we were to be there at 9:00 AM and no one was there. 3 other people showed up as well. Had to call UHAUL and get reassigned to another dealer. The 2nd place was very helpful and nice..The 1st place should be taken off your list..

Évaluation :

5

The lady they call Momma that works the desk is wonderful! She is warm and friendly but very professional!

Évaluation :

5

you all were great thank you

Évaluation :

5

One-way rentals should always have Cruise control. The truck would be fine for in town. I started cramping up 2 hours into my trip. After a hard day of loading a Uhual my legs were tired. I did not realize it did not have cruise control until I started on my trip. I had to take frequent breaks to rest my leg. My 6 hour drive turned into a 8 hour drive. This truck made for a very bad experience. I told a friend and he shocked that Uhual had trucks without cruise control. I wish someone had asked if I wanted a bigger truck that had cruise control. I would have paid more for cruise control.

Évaluation :

5

Better communication between the two locations. We were told at this location that we could extend our uhauls as long as we needed, and the drop off location reserved our U-Hauls our due date, and before we could find somewhere to put our stuff.

Évaluation :

4

👍👌😁

Évaluation :

4

Answer your phone

Évaluation :

5

Rose did a great job getting me fixed up! It was 105° and she made sure I didn't have to lift a finger to help. Also my drop off was as easy as unhook and go. I didn't get his name but he was very helpful. Thank you !!!

Évaluation :

5

Don't be so frugal with equipment. Power locks, power windows and cruise control are staple equipment these days. My rented truck wasn't equipped with any of those. Last Penske I rented was. Goes a lot towards customers safety and convenience I spent $2000 for a my one way rental not including fuel. Not satisfied with value received.

Évaluation :

5

Love U Haul. I have been using them for years and will use them again

Évaluation :

5

Due to a flat tire and the equipment that I was given, I did return the equipment late. Luckily the people at this location were understanding and helpful. Thank you ⭐️⭐️⭐️⭐️⭐️

Évaluation :

1

Hidden fees, unclear terms and agreements. We rented with a quote of $50 not including fuel, there was a $30+ hold that wasn't mentioned online at reservation nor was it mentioned over the phone when we asked if we could pay cash.. we were informed of the $100 fee but not the hold on the card. we slid our card for the $30 hold and was told if we didn't go over our miles it'll be refunded, that wasn't the case. I went back owing money for the miles I used which was was under the estimated milage which I previously mentioned. That was the fee for the estimated 50 miles, $30. I went 17 and I'd figure they'd refund the difference.

Évaluation :

2

What is the point of making a reservation for one if the day before im spose to pick up the truck my order was cancled. 2. Corporate changes my order. 3. I get there to pick it up and have to fill out everything i did on the computer all over again to sit and wait for them to tell me i have reorder a different truck and then a differnt trailer because the ones i had were no longer available.

Évaluation :

5

Although the staff was very busy they made sure everyone was greeted and they'd be with us shortly. Additionally, they thoroughly inspected all trucks and trailers in a timely manner. Would definitely use again!!!

Évaluation :

5

Nothing!!

Évaluation :

3

I don't know why I was asked if I wanted the insurance on the trailer (Safe Tow). I had already done early check-in, chose Safe Tow, and paid for my trailer reservation in full prior to arrival. I am then asked the ridiculous question “do you want the insurance”. I thought the purpose of early check-in was to save time…? Frustrating!

Évaluation :

5

Customer service was awesome when I went to pick up the truck, so very helpful.

Évaluation :

5

More personal.

Évaluation :

5

The small ladie, Debbie I think, was super helpful. She is a real gem and was hard at work! So strong and quick on her feet! Super safe as well!! They were short handed though. Need more help inside.

Évaluation :

3

Rented from a location other than where I got my 10' van from, originally reserved a 15' van… I got to location and I wasn't able to pick up the van…app and website would just reload!! I had an order for 7am and the. I stuck around trying to figure it out and i was on hold for 35mins, and when the help got on the line he told me I wasn't at the location lol I was RIGHT THERE next to the truck…..I ended up cancelling and going to the next U-Haul location where I could talk to a person, they found me a Van that was the same size but available 8hrs later so I opted to a smaller van(10'). And that was okay…..I got the van, contract papers said the van was on FULL and when I pulled the vehicle up it was on E… very empty, passed the red line on E…I was told I would get credit to fill the van up and I did, but I will say that leaving my 3hrs in the dry, trying to get a van when I had it reserved and GUARANTEED at $50 I want my money because it didn't happen how U-Haul guaranteed. Is this reasonable? I'm speaking on the GUARANTEE OF RESERVATION . Can we fix this? Hopefully mitigate it knowing I will use U-Haul again .

Évaluation :

5

The whole experience was great!! Everything was on time and even a little early on the receiving end, which proved very helpful. I highly recommend this service!!

Évaluation :

5

Very friendly and knowledgeable about the equipment and what I needed

Évaluation :

5

Loved the van!!!

Évaluation :

5

Awesome service! Dennis is awesome. He is what great customer service is all about. Renting again this weekend! Linda

Évaluation :

1

Some of the workers were BEYOND rude and the location was extremely slow.

Évaluation :

3

Service was great, however our experience was terrible. Trailer was improperly hooked to our vehicle, made it about 2 miles before the trailer CAME OFF the truck. Had to get a new trailer. Delayed our day by nearly 2 hours, caused me to lose money because i was moving supplies to a job. Was supposed to be called for a refund. Never heard back.

Évaluation :

3

It was very easy booking a reservation for a Uhaul vehicle and easy picking it up. However the young lady that works the desk needs a little bit of training on customer service. She was bossy and sounded very condescending when I asked questions. The guys that pick up the truck after you drop it off were extremely helpful and nice! The lady in front should take some lessons from them.

Évaluation :

5

I always have a great experience with Uhaul. This last trailer I was originally issued was a POS. Hoping Uhaul makes it right and discounts my trailer from Costa Mesa CA to Abilene TX in August

Évaluation :

5

The fella that runs this U-haul is great. Extremely good service. Thank you U-haul.

Évaluation :

5

Process went smooth, very professional. Merci de votre coopération.

Évaluation :

5

Your app doesn't work nearly as well as it did when I last used it two years ago. At this particular location, wireless coverage is not great and the app just crawled along and would not advance to the next page. It seems that a high amount of complexity has been built in (my app developer calls this a 'heavy footprint') to enhance security. But this comes at the expense of ease of use. The check-in process had to be completed manually since the app completely froze.

Évaluation :

1

Reservations are worthless. That is possibly U-Haul Corp. and not this facility.

Évaluation :

4

Fix the sliding doors at front of facility where clients can load and unload. The doors stick open >75 % of the time.

Évaluation :

5

Easy to set up a storage unit. Lots of carts to move stuff in. The two stage keypad entry is clunky, but manageable. Second floor really needs a freight elevator. Fortunately my unit is on the ground floor so i do not have to carry my stuff up a flight of stairs.

Évaluation :

5

The staff was very friendly and helpful went above and beyond to help us out in a very stressful situation

Évaluation :

5

Love the staff!!!

Évaluation :

5

The staff are very helpful and nice the best on the location on Clark Street in Abilene Texas

Évaluation :

5

Can’t remember her first name but Mrs. Goodwill was fun and helpful.

Évaluation :

5

Was very satisfied with U-Haul storage.

Évaluation :

5

Everyone at this location has been excellent and welcoming!

Évaluation :

5

Aaron Jeremy Britney sure Debbie Steve Dennis and Oscar are all great at what they do they need a raise or full time employment and jet needs aaron to put his name tag back where he found it

Évaluation :

5

The guy that helped us was amazing!!!

Évaluation :

4

staff was understanding and helpful , if not sometimes overwhelmed— i unfortunately was not able to continue to be able to afford the use of the facility , partially do to the impact covid had(has) on my business- i appreciate all the leniency given to me along with the help

Évaluation :

2

I made an online reservation for a 5' x 5' x 4' Locker for $44,95 on April 5, 2021 with a move in date of May 8, 2021 for my daughter to store her personal items from her college dorm during the summer. When my daughter went to take her things to the UHaul on the afternoon of May 8, 2021, she was told that all of these units were already taken and that aa reservation doesn't "reserve" a storage locker but that it was first come first serve. The only storage locker available was a 5' x 10' x 8', which was $79,99 a month. When we asked about changing the price due to the reservation, we were told to speak to a manager. After over 20 attempts to call the manager and leaving voice messages on both his cell phone and at the store, we had to drive 4 hours to the location in order to speak to anyone about this situation and we still have not spoken to the manager of the store. This is the worst location I have ever dealt with in the 22 years of using Uhaul during my military service.

Évaluation :

5

Justin was amazing!! He helped us out tremendously!

Évaluation :

5

Great access and convenient. The first month's free rent made it a bargain as well. Thanks for the good service that you provided.

Évaluation :

5

Sue Goodwill has exceptional customer service skills! She is very helpful.

Évaluation :

5

Friendly and educated staff. Made me feel more at ease with my deployment knowing everything was stored securely and safe

Évaluation :

1

I reserved a 5' x 5' x 4' Locker on April 5, 2021 with a May 8, 2021 move in date and Monthly Rate of $44.95, to store my personal items from my college dorm for the summer. When I showed up to this location on May 8, 2021 at 4pm, I was told that all of the lockers of this size were already sold and was given the option of 5' x 10' Storage Room at a monthly rate $79 or nothing. When I asked about my reservation, I was told that regardless of the reservation it was first come first serve. I have never heard that this policy was used by U-Haul and it would negate the policy of using reservations to "hold" a storage room. After waiting 2 hours, there was only 1 representative working at this time when this location was extremely busy and the representative stopped helping me and made me wait until she had helped the other 7 customers in the store before handling my situation. She ended up giving me the 5' x 10' Storage Room with 1 month free and no solution for June, July, and August.

Évaluation :

5

Good security I didn’t have to worry my belongings

Évaluation :

5

The people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.

Évaluation :

5

Very friendly and helpful employees.

Évaluation :

1

I was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.

Évaluation :

5

Staff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)

Évaluation :

5

Aaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.

Évaluation :

2

The representatives at the location were rude except for the GM would definitely not be returning for any business

Évaluation :

4

Elaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee

Évaluation :

4

Our Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Merci

Évaluation :

5

The staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again!!!!

Évaluation :

5

Debbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.

Évaluation :

1

When I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y'all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can't get into my unit with out walking in 4" deep water. Hopefully y'all get this taken care of soon.

Évaluation :

1

* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

Évaluation :

5

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

Évaluation :

5

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

Évaluation :

5

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Évaluation :

5

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Évaluation :

5

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

Évaluation :

4

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

Évaluation :

5

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

Évaluation :

1

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

Évaluation :

5

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

Évaluation :

5

Staff very friendly and patient. Thank you.

Évaluation :

5

Perfect assistance from Amanda.

Évaluation :

5

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Évaluation :

5

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Évaluation :

2

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Évaluation :

5

Glad I chose this location! The staff are always so friendly and willing to help!

Évaluation :

4

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

Évaluation :

5

Staff very friendly and helpful

Évaluation :

5

I love the services and i love to recommend my friends and family to the location i had a storage at

Évaluation :

5

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Évaluation :

5

Great service by Stacy

Évaluation :

5

Great service

Évaluation :

5

Great service, fast and easy

Évaluation :

5

I have no comments but everything went well with me

Évaluation :

5

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Évaluation :

3

The customer service was excellent however I asked about getting my 100 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Évaluation :

4

I will definitely use uhaul for my future moving great prices

Évaluation :

5

Very helpful and excellent service!

Évaluation :