Évaluations des clients U-Haul Moving & Storage of Abilene

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Abilene

Cote générale :

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MICHAEL D.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelby B.
Évaluation :

We filled the gas tank to the level we received it. We were still charged a fuel level fee and for gas

GARRETT D.
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Manager is an asshole. Not helpful in any way. No masks were worn by the employees. Extremely disappointed with my experience and I will not be returning to this location.

James R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KAY H. | Premières impressions |
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The people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.

DAVID F.
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Slow customer service. Could use more and better signs for equipment returns. Seems they were very shorthanded.

VICKY H.
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I have rented from there before and they are always friendly and professional. And most of all helpful!

LEVI JR L.
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Some of the truck hatches are kind of high so you've got to make sure that the jack stands on the trailers lift it high enough to assist the techs in latching it to the vehicles... THOSE TRAILERS ARE PRETTY HEAVY!!

Sherry A.
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Le client n'a pas laissé de commentaire.

CRAIG N.
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So far, so good!

Charles S.
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The person who did the reservation needs to be fired.

DEBORAH MARTINEZ M.
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Le client n'a pas laissé de commentaire.

heromi H.
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Be more friendly

Agustin M.
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I don't remember the individuals name that did my check in but he was not very friendly and was on his phone txting the whole time he was “helping” me.

Pam T.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

DOYLE J.
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Le client n'a pas laissé de commentaire.

DOYLE J.
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Le client n'a pas laissé de commentaire.

MIchael D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maria H.
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Le client n'a pas laissé de commentaire.

JOHN H.
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Le client n'a pas laissé de commentaire.

HECTOR M.
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The guy inside the facility with crutches was rude and very unprofessional. Whatever he is at this uhaul he should set an example. Not belittle the workers or customers. If he's going thru anything outside his job he should leave it outside his job. But if it is the job then he shouldn't work at uhaul.

anthony h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MICHELLE K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SHEILA ANN J.
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Not one thing as far as I'm concerned! Excellent employees friendly very helpful. Equipment was also in a cellent condition.

Daniel C.
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Streamline your checkout process. There was one person manning one of at least three available checkout spaces. Took FOREVER (30+ minutes) of standing in line to rent a trailer..

Kaitlynn E.
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Le client n'a pas laissé de commentaire.

GEORGE S.
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Le client n'a pas laissé de commentaire.

VINCENT G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES Q.
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Get more employees. There was only 2 employee working the rental area. I was there for more than an hour just to get a trailer.

CODY L.
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Nothing that I can think of. Everyone employed by uhual was helpful and respectful.

william S.
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Excellent service, quick and easy to check in, get the vehicle, and returned, the staff, and the employees made the task exceptionally easy and worthy of my continued return for my needs in the future.

Wayland D.
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Le client n'a pas laissé de commentaire.

Donte E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARSHA C. | Premières impressions |
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Very friendly and helpful employees.

Juan H.
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Got there and my storage rooms so I could unload my truck with no problems.

SARAH K J.
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Picking up at this location was wonder. The employees that I dealt with were wonderful and friendly and greeted me with a smile. Dropping off at this location ended up being a hassle. I reserved for 24 hours and dropped off the trailer 3 1/2 hours earlier that due time. I did what I was told, to drop off in the lane. There were two employees working there cleaning trucks. One of the employees unhooked the trailer for me then asked if I was paying card or cash. Told him card. He then proceeds to say,”Ok, you're all set. We'll finish processing this and should get a confirmation email later today.” Only to receive a call a couple days later with them saying I still had the trailer. After discussions they did fine the trailer on their lot but I still got charge the extra day. I'd recommend you doing the check in your self through their site on your phone while on the lot. There's a sign, I found out later, on their pile in the lane giving instructions for this.

ken W.
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Be sure you understand contract and prices. Deceptive when you rent- they tell you a price when you pick up trailer then charge your card 3 times what you were expecting at drop off.

Juan H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ANDRES C.
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Le client n'a pas laissé de commentaire.

Tina C.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

Lauren T.
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Le client n'a pas laissé de commentaire.

greg S.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

MOSES C.
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Nothing that I can think of.

Dat N. | Expérience générale |
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I was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.

Karla F. | Premières impressions |
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Staff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)

Ashley S.
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Having something go wrong and having to drive it Alall the way back way awlful

DOUGLAS W.
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Le client n'a pas laissé de commentaire.

KAREN M.
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Reserved a truck w/appliance dolly. No appliance dolly available. Rep didn't offer to locate one at other UHaul locations in same town, I asked him if other locations in town might have one, he said he would have no way of knowing. I asked them did they not a phone. Since I did reserve one and we were moving washer and dryer to a second floor apartment. He had no response.

Felecia D.
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Le client n'a pas laissé de commentaire.

John S.
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Maybe ask if there's anyone in line returning equipment. As waiting for 30+ min in line to be told my receipt will be sent to email is really unacceptable. I could have just placed the keys on the counter if I'd known we weren't going to walk around vehicle and CK it in my presence.

DESIREE H.
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Le client n'a pas laissé de commentaire.

kobe O.
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Real Uhaul centers are the only way to go!

Yvette N.
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Nothing. Great service experience.

Robert C.
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Le client n'a pas laissé de commentaire.

LaVaughn G.
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Nothing

VALERIE P.
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Speedy service in and out quickly

Victoria R.
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Le client n'a pas laissé de commentaire.

Phil M.
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Le client n'a pas laissé de commentaire.

Melvin A.
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We have used the Clack store in Abilene Texas three times within the the last year and very happy with the customer service and how well kept the trucks. Thank you UHAUL.

Construction C.
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I wasnt able to complete my rental because there was an issue with the lighting. There was only apparently one person working and a huge line waiting so my issue wasn't able to be given any priority. The Tech that was hooking us up had a broken tester so we don't know if it was our issue or the trailers issue. I dont understand how a place that hooks up wiring can only have one tester and it be broken. The Tech supposedly looked for a replacement. I was offered no option other than sorry we cant hook this up. Additionally, i called in to verify my refund and was told by the corporate answering service they would have the location GM call.This has yet to happen a week later. I have NOT received a refund and have no paid for a rental I did NOT use.

Juanita T.
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Wondeful

Thomas A.
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Le client n'a pas laissé de commentaire.

Dylan M.
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Employees are very personable and always go the extra mile.

DARRELL C. | Expérience générale |
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Aaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.

James V. | Expérience générale |
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The representatives at the location were rude except for the GM would definitely not be returning for any business

Phillip M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mark L.
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The girl was rude

Thomas K.
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Nothing really...the synch between the phone app (by the rep) and the system didn't seem to be working too well, but otherwise it was fine.

Mark C.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Kim R.
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Le client n'a pas laissé de commentaire.

JAMES T.
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Le client n'a pas laissé de commentaire.

TODD W.
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Very Helpful and informative staff helped me get going so I could leave before icy weather hit the area ! I Thank Them !

Keith C.
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People were very nice and courteous.

david D.
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The location wasn't too busy, but I ended up waiting a bit to drop off the trailer.

Ian S.
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Susan was especially helpful! Great customer presence, service, and hospitality. Knew exactly what she was doing as well...! Thanks for making the Snowpocalypse move go as well as could be expected.

Eric V.
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Justin when above and beyond in helping me remove my car from the tow dolly. Outstanding customer service!

Michael G.
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Le client n'a pas laissé de commentaire.

Tommie H.
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I would not recommend nor will I ever use Uhaul again. Your customer service is pathetic. I was on hold for 29 minutes then the person I talked to transferred me to customer service and I was on hold another 12 minutes. I never received documents I was trying to get. I don't want to hear from you I'm done

Kokouvi T.
Évaluation :

They only care about YOUR money.

Sherry W.
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Le client n'a pas laissé de commentaire.

WESLEY W.
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For A Monday there was only one employee at the register and they had 8 people in line. Poorly staffed.

Ralph H.
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Le client n'a pas laissé de commentaire.

TIMOTHY M.
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Le client n'a pas laissé de commentaire.

SANDRA K.
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Le client n'a pas laissé de commentaire.

ALFRED G.
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It takes so long you have to plan to wait 30 to 60 minutes even if there is no line.

Sho K. | Expérience générale |
Évaluation :

Elaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee

VINCENT G. | Premières impressions |
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Our Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Thank you

James W.
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Le client n'a pas laissé de commentaire.

Cynthia A.
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Le client n'a pas laissé de commentaire.

Ian P.
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Went on a Saturday morning to this location and they had two people working the counter running back and forth. Good workers. Took about 45 minutes or so with 8 to 10 People in front of me in line. 15' truck was clean and ready to go, good tires. The location could have used another worker probably, had a lot of business.

Eugene C.
Évaluation :

Tell your customers all their cost instead of just charging their credit cards at your discretion. Rip off artists

Lance G.
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Le client n'a pas laissé de commentaire.

ZACHARY R.
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The operators of this location were great. My problem lies with Uhaul and it's policies/operations as a whole. This was the second time I've made a reservation online with uhaul that didn't have the equipment that was on the reservation. The online reservation doesn't fully check equipment at their locations and can lead frustration and last minute plan changes.

Peggy M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PAULA H. | Premières impressions |
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The staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again😊!!!!

Shandra F. | Premières impressions |
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Debbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.

James C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Roscoe H.
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Ms Goodwill , is always helpful and customer oriented. She solved a big problem by researching a trailer to haul my off road utility vehicle. Great experience!

cedric D.
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No improvements, this location is fast, easy, and respectful. I appreciate their time and wish all of your employees a happy holiday.

Steven C.
Évaluation :

Took an hour to pick up my Uhaul. Only one person was available to check everyone out on a busy Saturday morning.

Rickie M.
Évaluation :

Sue did a great job helping me with everything!

Steven M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Doug R.
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Le client n'a pas laissé de commentaire.

Kenneth B.
Évaluation :

The representative that I rented the u-haul from lied to me & said that I would get my $100 deposit back that I paid at his location once I turned in the u-haul at the Jarrell location & once I turned in the u-haul & asked for my $100 deposit back he stated that they don't have cash there & that the U-haul representative at the Abilene location should have never taken cash from me & said I would get the deposit back at the other end (Jarrell). I have yet to get my money back.

Alfonso S.
Évaluation :

Had they checked the equipment they gave us we would not be in this situation. And NOW we can't get a call back from the GM who seems to be the only one that can resolve our issue.

David S.
Évaluation :

I registered online and complied with all messages sent to me via text to preregister and follow covid guidelines, when i got to the place my rental was not ready and Dennis complained of having to work all morning long alone because others did not come to work, When i told him is predicament was no reason to snap at me he insulted me worse by calling me an asshole, Totally uncalled for. Rude beyond all reason. Don't do there, go somewhere else.

Carrie W.
Évaluation :

Hire more people. The wait to get checked out was about 30 minutes. During a pandemic, it's a long time to be exposed to others who may have the Covid virus.

Kimberly H.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

Anthony G.
Évaluation :

Terrific! THX!

elizabeth V.
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Le client n'a pas laissé de commentaire.

Kim K.
Évaluation :

I filled the gas tank to where I thought was the right spot well i noticed on my receipt I was charged 6.19 for 1.9 gal gas. I asked why, he went and checked the truck came back and said it could go either way. So instead of refunding me the 6.19 he left it!! Will not recommend this location!

Joe W.
Évaluation :

Great experience all around with uhaul!

Daniel O.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory P.
Évaluation :

Nobody at the S.Clack location answers the phone. To make it worse, their automated system will put you on hold and tell you there is a wait time of 10-15 minutes, nobody will pick up the phone. They know this and don't care.? This is based on several attempts to call not just one instance. I rented a truck for a couple hours. They gave me a truck with maybe an 1/8th if a tank of gas. The contract states customers are responsible for ensuring all vehicles have at least 1/4 tank before leaving the lot. I caught it but the employee who drove the truck to the front of the store should have also. Customer service is poor.

Harold M.
Évaluation :

Le client n'a pas laissé de commentaire.

James C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob N. | Premières impressions |
Évaluation :

When I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y’all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can’t get into my unit with out walking in 4” deep water. Hopefully y’all get this taken care of soon.

Ann T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY T. | Online Move In |
Évaluation :

* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

SARAH K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patreese B. | Expérience générale |
Évaluation :

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

Tammy S. | Expérience générale |
Évaluation :

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

Aunjel H. | Premières impressions |
Évaluation :

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Jared H. | Expérience générale |
Évaluation :

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Karen F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ruth P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jared H. | Premières impressions |
Évaluation :

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

SCOTT EDMOND W. | Expérience générale |
Évaluation :

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

Ronnie B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Erin R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Fermin G. | Expérience générale |
Évaluation :

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

MELINDA F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony J. | Premières impressions |
Évaluation :

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

Aaron B. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Randall O. | Premières impressions |
Évaluation :

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

ana o. | Premières impressions |
Évaluation :

Staff very friendly and patient. Thank you.

Richard B. | Premières impressions |
Évaluation :

Perfect assistance from Amanda.

Kathaleen C. | Expérience générale |
Évaluation :

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Karen M. | Expérience générale |
Évaluation :

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Carrie W. | Premières impressions |
Évaluation :

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Troy-Lyn L. | Expérience générale |
Évaluation :

Glad I chose this location! The staff are always so friendly and willing to help!

Carl B. | Premières impressions |
Évaluation :

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

CAROL K. | Expérience générale |
Évaluation :

Staff very friendly and helpful

Tomasa L. | Expérience générale |
Évaluation :

I love the services and i love to recommend my friends and family to the location i had a storage at

joy w. | Expérience générale |
Évaluation :

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Rickie M. | Premières impressions |
Évaluation :

Great service by Stacy

Tomasa L. | Premières impressions |
Évaluation :

Great service

Troy-Lyn L. | Premières impressions |
Évaluation :

Great service, fast and easy

Asumani K. | Expérience générale |
Évaluation :

I have no comments but everything went well with me

Ej M. | Premières impressions |
Évaluation :

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Jackie M. | Premières impressions |
Évaluation :

The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Dolores R. | Expérience générale |
Évaluation :

I will definitely use uhaul for my future moving great prices

Taylor S. | Premières impressions |
Évaluation :

Very helpful and excellent service!

Julio V. | Expérience générale |
Évaluation :

I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Hebry K. | Premières impressions |
Évaluation :

I was over charged. And what should’ve taken 30 minutes to 2 hours

TERESA R. | Expérience générale |
Évaluation :

Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

WILLIAM G. | Expérience générale |
Évaluation :

Nothing to comment at this time.

kathryn c. | Premières impressions |
Évaluation :

Everything is clean and move in was easy.

Jeremy L. | Expérience générale |
Évaluation :

Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Roger A. | Expérience générale |
Évaluation :

As good as it gets. Great service, fast service, and always with a smile.

JAMES S. | Expérience générale |
Évaluation :

Great location and helpful staff.

Douglas B. | Expérience générale |
Évaluation :

very friendly reps

John H. | Premières impressions |
Évaluation :

No real problems other than the way we loaded things in the trailer.

jessica m. | Expérience générale |
Évaluation :

All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

john h. | Premières impressions |
Évaluation :

Every thing went well, the truck ran great. The service was exceptional

Steven M. | Premières impressions |
Évaluation :

Had everything I was looking for. Look forward to storing with you.

maricris a. | Expérience générale |
Évaluation :

Thank you

Sonya P. | Réservation |
Évaluation :

Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Charlotte B. | Réservation |
Évaluation :

every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Kendra G. | Réservation |
Évaluation :

I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

robert r. | Expérience générale |
Évaluation :

Easy Peasy.

Melody S. | Expérience générale |
Évaluation :

The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

WAYLAND H. | Expérience générale |
Évaluation :

It was clean and secure

Jacqueline T. | Expérience générale |
Évaluation :

Love y’all uhaul

Joshua D. | Réservation |
Évaluation :

Flawless experience

Richard T. | Expérience générale |
Évaluation :

Staff was professional and extremely helpful.

Julio M. | Expérience générale |
Évaluation :

Need to explain the customers better what they are paying for.

Kathryn C. | Expérience générale |
Évaluation :

Thank you!

anita p. | Expérience générale |
Évaluation :

Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

KERRI H. | Expérience générale |
Évaluation :

Very friendly....always!!!

Shawn W. | Expérience générale |
Évaluation :

Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Charles W. | Expérience générale |
Évaluation :

The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

MELISSA S. | Expérience générale |
Évaluation :

They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

erin s. | Expérience générale |
Évaluation :

Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.

Debra C. | Expérience générale |
Évaluation :

The facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.

Non reviews have been submitted for this location.

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