Évaluations des clients U-Haul Moving & Storage of Addison
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Addison
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Jose A. le
To improve is not charging the fuel To me I refilled to the where it was when I pick up the van, but i get charge $8 dolar. I do have picture before and after That is my sincere comment s.
Isaac W. le
Great experince! Feel like they may want to invest in more people at the register.
Aretha H. le
Make sure the gas level is correct. It was below where they said. Had Ibrought out back there, I would have been charged extra. I was charged for 2 days. I had the truck for 4 hours. It might take 5 days to straighten this out with my card. Please make sure rental info is accurate.
Tracie A. le
Make sure your staff is as kind and professional as those who attended me were!!!
Richard G. le
Great place- I regularly do business here!
Anita Z. le
Intake rep was not friendly and gave minimal info when asked for assistance/advice.
Jeff C. le
You guys are always awesome!
ERIK E. le
Nothing to improve. I’ve rented trucks and trailers there several times. Great friendly service and good clean equipment every time.
TOM D. le
Was an easy process to rent a storage unit and reserve a truck. Nice people!
Ricardo D. le
some of the staff was friendly however one lady was incredibly rude and demeaing
Olympia P. le
Staff was really helpful, easy to use the facilities and access my things when needed
Gisela D. le
Very helpful. Truck had half a tank of gas. We notified the attendant and took pictures so that we would return with half tank - not 2/3 as were previously told.
Dina H. le
Exceeded my expectations on safety and cleanliness
Jennifer L. le
Fast, easy drop off! Friendly service!
robert j. le
Great staff and great customer service
Ernie G. le
If you think I would just have champagne wedding
Azriel W. le
Clean out your trucks I rented a truck yesterday and was two roaches walking around even the truck had an odor. I felt dirty after driving the truck and when I went to the location to get my deposit back the customer service from the woman was not great at all I had to repeat myself like she wasn’t even invested in listening to me and just wasn’t friendly to me.
Mitzi W. le
You have incredible customer service issues. Your location would benefit from more "feet on the floor" during peak times, a streamlined way of processing customers and trucks, more attention to customer wait times in which you should consider stocking snacks or providing more chairs. I am a customer service consultant and your issues are insurmountable but they are detrimental to your bottome line.
Marsha H. le
I drove the truck to the proper drop off location. A sign stated wait in the truck. After a while I went inside. I was told to just leave the truck. I inquired about credit for driving less miles and I was told there wouldn't be an adjustment. I remember reading about turning on the truck on my phone. I did and finally someone came out to acknowledge. I spoke to Lonnie at C&C Tire who assured me I would get credit for the lower miles.
jim k. le
was met by staff who entered the trailer number, unhooked the trailer and sent us on our way thank you
MARC C. le
YOu guys have HORRIBLE tracking systems. Not knowing or logging equipment down when returned on time. Your website is SLOW and entirely outdated. I order trucks when it says you have it, then 30 seconds later you don't
DANNY S. le
JOSIAH CHOINERE handled my reservation and return with up most professionalism. Completely satisfied.
William M. le
I was charged an extra $10 for no reason explained on the receipt. Just taken out of my bank account.
Jhonatan A. le
The key drop box is not near the main entrance.
SETH H. le
Everyone was nice and drop off was quick and easy.
Robert B. le
Manager was very courteous and the employees helping in the pickup and return process were great!!!
Jonathan R. le
Waited for 1 hour *after* prescheduled time. Delayed my entire job and the manager didn’t even offer an explanation or apology.
Margaret P. le
Also very friendly and efficient
Irma B. le
Too much multi tasking going on instead of taking care of the customer first, staff half handled the customer then switched over to phone or conversing with other staff members. Thought it was very unorganized.
Lynn s. le
Everyone was very helpful and professional
Gladys H. le
Clean up the place
Jo B M. le
A/C did not work properly
Joseph D. le
Very friendly and courteous.
jerry R. le
Photo of drivers license should not be taken with employee personal cell phones.
neeta s. le
My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant
Delbert P. le
There's not really any room for improvement in this case. It was smooth and flawless. The pricing was competitive. The employee's were courteous and knowledgeable. It was a breeze. Thanks guys.
Chaz A. le
Only issue was the ramp was difficult to put away, looked like the railing was sticking from underneath, good other than that
Michael S. le
Nice job!
Davy S. le
Staff was super friendly and helpful. Perfect service
Ryan B. le
It took them 40 minutes at the counter to check me out. She messed up my reservation which then changed the price from $55 to $100+, she was constantly having side conversations with a fellow employee and playing with her phone. The manager took his good old time to assist the issue. The other guy behind the counter was munching on a ice cream bar. They then told me “you can drop this off anywhere”, when I asked if it would change the price they all looked dumbfounded and said hmmm idk you can call I don’t think so. PS, yes the location matters for pricing. It set us back on our move so much and I hoenstly never want to have to use a UHaul ever again. Literally ridiculous.
thomas s. le
Nothing the personal you have did a very good job. I was greeted by Stacy upon arrival and she explained everything to me.
Roxana R. le
I rented a truck for 2 days and returned it with in 36 hours like the rep told me to pay for one day and they didn't refund me the extra day on top they want to charge me $40 more. I will never rent from you again. Stealing people's money is terrible business.
neil b. le
Thanks for your help!
Alexis D. le
Josiah was perfect!
Andrew R. le
Truck mileage was higher than the intake form said, gas was below what form said, alignment was way off to the left and steering was so loose it was near unresponsive
Sharon M. le
Drop off was super easy! Signs guided us into drop off location. We just pulled up and staff came right up and unhitched us and checked it in. Less than 5 minutes! Good job U- Haul!
Phillip D. le
All was fine.
christy w. le
Central reservations could have sellected a closer location, but the service at the location we were given was very goodl
Valencia M. le
The man who drove the truck around to me was very rude. We waited for him to bring the truck as he sat looking down at his phone. He then drove it up and jumped out without saying anything to me. I was not pleased with this as I did not know how to asses damages. I had to go back into the store and ask questions.
steve t. le
When I returned the van I had left my phone inside and was walking away and the guy came running after me and letting me know that I had forgot something. Very nice some other place that may not have happened.
DARIUS S. le
Everything was perfect. Although I had checked out on my iPhone while in the truck, I was guided to the drop off area, which I did not know was open on a Sunday. It was attended by 5 professionals, who also manually and expeditiously inspected the truck and accepted the key.
Richard G. le
The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!
Deon T. le
No problems were noted.
john w. le
The owner and staff were very helpful and accomidating.
Jaime R. le
The truck we rented was supposed to be 19 dollars a day. We had it for less than 2 days. 140$ this is ridiculous. We are broke enough and then we pay this. False advertising to put 19.95 on the side of the damn truck.
Luis R. le
Everything was good, thank you so much!
Constance Lynne C. le
Fix your online booking and coordinate with stores. You had me booked wherr the hitch installer was not available. Apparently he quit. I drove 65 miles to get to that location. However, your courteous staff rebooked me at the Addison/ Carrollton Texas location. The staff there too are excellent. Josiah—no words to express his excellence! Get the corporate online situation adjusted then this company name will move back up in my rating.
Richard R. le
Everything was great
J. R. W. le
Great Service and excellent location.
patrick s. le
Read the last review I sent in and look at the call I put in
Brandon H. le
Help the entire 2 hrs that was paid for.
joesph o. le
I am fine with the service so far
Jason G. le
Your online checkout process is confusing and pointless. I already entered my credit card inf9 when I made the reservation...then the "express checkout" made it look like i was abt to be charged again.
Earl H. le
Overall great job guys. Only suggestion.. watch the customer wait time to check in and out.
Henry W. le
I love your service all.
OLIVER T. le
Thanks!!
Joseph J. le
Great service, nice people
Allen J. le
Great customer service.
Sarah M. le
The brakes were rough, but the service and location were wonderful! Thank you for your help on our move.
Alvin R. le
Keep up the good work
doug s. le
Drop off experience was outstanding. Personnel was very courteous and helpful. Very nice to talk to.
bill c. le
Had an appointment to pick up at 9:00. There was around a 15 minute wait servicing other customers. When I got my turn things went quickly. I'm not sure I understand why they had to call a friend to verify who I was and my purpose of renting a trailer before letting me hook up and go. Seemed odd given they had my DL and truck License plate.
Steve L. le
location is open late for drop off
Victor C. le
Quick and kind service. Will definitely return.
Steve H. le
The PADS and DOLLY that I had rented were not in the truck when I picked it up. Then I stood in line for an hour waiting to get helped with that. The checkin with the mobile phone did absolutely no good since I spent a good amount of time taking pictures of everything with the phone, then having to wait in line to get the items that were supposed to be in the truck already.
Mason Y. le
The mobile check in made the process so easy!
Mark H. le
As always when you have to allow U-haul to replace gas use it is ambiguous at best! Thank you
Brant B. le
Open earlier on Sunday.
ELLANA M. le
Needed a front end alignment badly. It was constantly pulling our entire trip.
Yessenia B. le
Overall everything was good!!! Specially Francis the guy outside, very friendly and helpful, should promote him.
Alfred H. le
All the employee’s were very helpful and friendly. Went above and beyond to make sure I was taken care of!!
ROBERT P. le
No comments. Thank you!
Scott S. le
nothing service was excellent
Oscar P. le
Overall experience was horrible. First the location for the pickup changed. Second the reservation was made wrong. With only 50 travel miles although I was traveling from Houston to Dallas (over 200 miles). Third was was charged for the extra miles without my authorization.
Brent K. le
Had an issue with the car trailer strap. Had to get a new trailer. The young man placed the safety chain over the exhaust pipe not the axel. Also, the safety chains were not connected to the uhaul in Dallas. Nice guys just seemed inexperienced.
Lawrence P. le
I didn't like the rental associate taking pictures of my license with his personal phone. Said that photos are not saved on personal phone but in this day and age and ID theft... Made me feel very uncomfortable.
MAURICIO P. le
I wrote so many times that a dolly was never in the truck. I texted to somebody from customer service and she said the dolly fee was going to be removed, but it didnt happen
Hae K. le
Thank you
Glen a. le
The truck had a tremendous amount of cosometic damage, which was marked with stickers. However, some dings and scratches weren't marked - too many to note on the paperwork, before taking the truck.
Ami C. le
The man who checked us back in was so nice and friendly, and was very quick getting me in my way.
Michael B. le
Easy return!
Belinda H. le
Josiah was wonderful, I would recommend his location to everyone I know.
John G. le
The dolly we rented wasn’t Worth a $hit it had wheel problems and trouble rolling. When you have a refrigerator loaded on it the problem was even worse and almost made the job harder. The truck was clean and in great shape and we had no problems or issues with it. The people were helpful and friendly that helped us at the rental place. Overall a good experience.
Kevin H. le
We will miss this Uhaul location, as it was our go-to in Dallas for many years before recently relocating out of state.
Justin P. le
Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure
Rachel B. le
Great customer service!
Arulselvam S. le
Pickup and return was so easy and simple! David also really kind to work with.
James H. le
Hour late on my appointment! I was going to wait but ended up walking to waste time. Had to cancel another appointment because U-Haul was late for my appointment. They did give refund for wiring that was already on mt truck.
BENJAMIN L G. le
They assisted as best they could with the trailer issue mentioned in the other comment.
Gene C. le
Your check in process is very tough. Too many rules , and no customer service. Maybe you should try cleaning your vehicles and not make the customers accountable for previous damage, inaccurate fuel levels and having to chase someone down for assistance.
MICHELE A. le
This is the Uhaul location I choose because they treat me and others extremely well thus far. Thanks ya'll!
Thomas M. le
Excellent
piper m. le
Excellent service! Thank you!!
PHI P. le
The tail light pop out when I was driving. Clearly that light was fix 3 time before it decided to completely fall off. I took picture and explain to the manager he state that. Tail light just don’t pop out. He never bother to even look at the trailer so I will never use ur company as my moving or auto transportation. Your company need to hired professional to do it repair. And make sure if the tail light has been repair numerous time! Please change and get a new housing.
Michael D. le
Great experience, clean, fast, very thorough.
Buzz F. le
On 3-27 or 28, I drove my replica 1935 M/B on a 1989 Camaro to have the personal at this location look at it in regard to renting a car hauler. She said someone would get back to me in a day or 2. 5 days later, I get a call saying you don't have a hauler that can carry a M/B. Again I explained it was a 1989 Camaro with a plastic M/B body. Again, I was told s/b would get back with me IT NEVER HAPPENED!! The counter and yard people were great, management failed to do what they said they would do.
Bathsheba D. le
Great service and prompt with assistance and friendly at the end of everyone’s day!
Peter G. le
I was charged for an already used dolly. I tried calling back twice shortly after receiving my receipt and was left on hold for an extended amount of time. A customer shouldn’t have to settle because they don’t want to be left on hold a 3rd time for $7.
Mariana C. le
Perfect customer service and tge truck was exactly what we needed. Thank you
Jeffrey F. le
We couldn't log on to complete the online drop-off information and to submit pictures. Didn't know that was going to be a thing so I wouldn't recommend dropping off after hours to someone else
Calvin J. le
Customer Service has definitely gone down at U-Haul. This is not my first one way move; therefore I know how the customer service has declined. I was appalled to be informed that I rented a tow transport and was told I couldn't get assistance securing my vehicle unless I paid 20 dollars to load it and 10 dollars to unload it. I declined to pay the fee and they let us load the vehicle in the rain and "figure it out". We were able to somehow get the auto transport loaded. When we arrived, the location wanted to charge us 25 dollars to get the vehicle off the transport. It seems there is no consistency and everyone is just trying to get WHATEVER they can get. SHAME ON YOU U -HAUL.
Jesica G. le
The drop off associate was super nice and quick to get our truck dropped off.
SCOTT T. le
Clean and nice employees.
John P. le
Prompt & courteous service
Maaz I. le
7 star service.
ED W. le
more then 1 employee working front counter
William M. le
Great the whole team was great. The mgr. wasgreat
Shelley M. le
Make signage larger that says enter and exit only. I entered and discovered I was going backwards.
Thomas P. le
Love the application to get the truck
Stanley B. le
Great experience and easy check out of equipment and very efficient check back in..
Sowmya R. le
Great experience this time.
Jason L. le
Keep up the good work!
ROY L. le
Not much everyone was fast and helpful.
Scott G. le
I have been renting from this location for over 10 years. The new general manager, who claims to be the "Owner" is rude! Customer Service is not a term he know or understands. I will find another location for future rentals.
TODD F. le
The staff at this location is always curteous and helpful. A+
rebecca s. le
Awesome service
Dorisol Q. le
Great staff and great service!!
Austin W. le
I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.
BLANCA D. le
Extremely clean, always.
Tracey F. le
Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.
Mario M. le
I'm happy with the service they provide,
Horacio S. le
Excellent
Shannon C. le
Roof in the facility leaks badly.
michael c. le
Great service
richard r. le
none
Sue O. le
Excellent customer service. Great experience.
Twanae J. le
Great Staff
JUSTIN M. le
Staff at facility is great.
Crystal R. le
Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.
Algernon L. le
Great help from the staff
Adrian S. le
No complaints about staff or facility.
Kami s. le
The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!
NPONANO M. le
Always great customer service. Communication was great and the facility was nice.
MARTHA A. le
My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!
suwarni h. le
The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.
kristina r. le
This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.
Coleen M. le
Good customer service.
Claudett B. le
AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!
samuel s. le
Please see the above ratings.
anna w. le
Service from everyone was nice and friendly and helpful.
Debra K. le
It was a good experience, just did not need the services any longer. Thanks
Phillip F. le
Great Customer Service, very awesome staff!!
Victor S. le
I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.
FRED H. C. le
No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.
madison m. le
n/a
FRANK A. le
Great facility
ELIZABETH P. le
Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.
DIANA C. le
I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.
Patsy M. le
The staff and service were excellent.
rochella S. le
This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.
jessica v. le
All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!
KATHY L. le
thanks for the service
John P. le
Best storage facility I've ever experienced !! Great people !!!