Customer Reviews for U-Haul Moving & Storage of Addison

Évaluation :

4

Awesome customer service from Miguel (Manager) he helped me file my complaint and helped with pointing out additional negligence made by the pickup location. He was extremely helpful and professional.

Évaluation :

5

Staff directed me to pull in thorough the drop-off lane, detached the trailer and sent me on my way, took no more than 5 minutes arrival to departure.

Évaluation :

4

Ruth was the main customer service representative who served us. She was very nice, pleasant and thorough. She represented U-Haul in an excellent manner

Évaluation :

5

Bill me for 3 more days! I was under charged!

Évaluation :

5

User Interface was extremely easy to use. Very quick pick up and drop off. Grateful! Thanks!

Évaluation :

1

John the schedule manager told me that I wasn't good enough after I express my need for a rental extension. He said that the client who is awaiting the rental I'd currently had and tried to extend that client was more important to him than me and that he's not about to get his ass chewed out for me. I told him I was a small black business who has suffered with sale and that I had an opportunity to share my services further. But he insisted that I return the rental for his favored client

Évaluation :

5

The staff was great

Évaluation :

5

Always keep good customer service I'm that the young man on the phone helped me out I forgot his that signed me up but I crying because Geo movers had over charge me and left my things outside so I went to the store and Miguel helped me he was very kind and sweet and professional he told me to have a blessed day and I thank him to they both we're very encouraging so U haul keep up the good work again thank you 🙏🏾 guys because I was able to get it done without being over charged.

Évaluation :

4

Make sure the dolly is in the truck before sending customer down to get the truck.

Évaluation :

5

Josiah was the nicest customer service manager I have seen in a long time keep up the great work.

Évaluation :

5

One downside is the pricing is higher than others in the area.

Évaluation :

5

Pick up and drop off was simple. Your mask mandate is bullshit. Quit fooling yourself.

Évaluation :

1

Real BAD EXPERIENCE CHARGE ME For Gas when I return on same level When I receive the truck the paperwork says 1/2 But the truck level 1/4 I got inside tell guys don't worry but now charge me for gas

Évaluation :

5

Donald and Seth were fantastic help!

Évaluation :

2

I had to drop off the truck late around 11 pm the drop box had a lock on it so I was unable to return the truck and I had to return the next day. I tried calling and they never answered after several attempts, I gave up and drove all the way back too complete the return.

Évaluation :

2

pay attention to the first customer! this happened twice this last week or two. i went in for a trailer, i was first in line, but some guy waiting for an uber went in and asked for a mask for uber... so the uhaul supervisor left me unattended to give a mask to a guy waiting outside for an uber that was not even there yet... second time they attended me quickly inside, but left me outside waiting to hook up my trailer. the same guy that attended me went and helped them first, one was and enclosed trailer, and another was taking a dolly to the third customer after the enclosed trailer... meanwhile im waiting about ten minutes to get hooked up... i dont get their logic in helping the last customer first.

Évaluation :

5

Great customer service and equipment was in great condition

Évaluation :

4

I returned the cargo van a little after an hour of picking it up. The gentleman at the drop off spot asked me to leave the vehicle running. Now I see there's a charge for the fuel, I returned the vehicle at the same tank indication.

Évaluation :

3

I rented a dolly for my move, was told it was in the back of the truck I rented and it was not there.

Évaluation :

1

Excellent, convenient, and great customer service. Needs more corporate funding to expand

Évaluation :

4

the uhual was dirty, not sanitized at all and the whole interior felt sticky. Also the unit needed new shocks and an alignment. You guys rentals are starting to get old.

Évaluation :

5

Everything was perfect thank you very much

Évaluation :

3

Unfortunately when I went to pick up the keys at the front desk, they couldnt find it, and it took about 10 mins for me to get settled in, but the drop off time was not pushed back. Are we allowed to come before our pick up time so that we have the full allotted hour? Also, it took me ten minutes to find the drop off key slot. No one told me where to drop off the key AND the photo that was shown to me on the website showed an orange stand alone mailbox looking thing. It was extremely frustrating that there wasnt a sign ir note on the door regarding key drop off. There were about 12 or more parked trucks in line for the key drop off and no indication that the spot to drop off the key was a TINY door slot size metal opening on the side of what looks to be a dumpster. I rated the experience high, but theres got to be something about the sign!

Évaluation :

1

There was a tie down strap wrapped between the wheel and axle causing the trailer to pull at an angle. I laid on the side of a major highway cutting and removing it. Also i was told on reservations not to worry about mt hitch being a 2,5" using a 2" ball hitch to go 3 miles, but not long haul. I got there to pick up and was not allowed to leave unless i purchased a sleeve! Then i was not shown how to properly get the hit on the ball, there was a trick. Trailer jumped off the ball while loaded on the interstate! Thanks Uhaul!

Évaluation :

4

Shout out to Stacy and Ruth for excellent customer service, especially Stacy 🙂ðŸ'ðŸ¼. One complaint, your trucks eat up so much gas, and your rates a mile way to expensive

Évaluation :

3

Add signs or direction on where the key drop is after hours.

Évaluation :

5

Miguel and Matthew were so helpful they made my first uhaul experience amazing. I would definitely use uhaul services at this location again thank you 😊.

Évaluation :

5

Guys were really nice and friendly. Easy to talk to. Was more like a friendly conversation vs a transaction.

Évaluation :

5

All of the current individuals were very professional and polite. I couldn't wear a facial cover for medical reasons. So they met me outside and pulled up my reservation and got my trailer connected all in about 30min or less. The return of my equipment was just as fast and easy. Will definitely use this location again when i move.

Évaluation :

5

Great service

Évaluation :

4

Josiah Choiniere, very helpful and curtious even first thing in the morning!

Évaluation :

5

Todo excellent tanto el personal ,como las facilidades, en Florida y Texas

Évaluation :

5

Warn customers about the use of toll roads and surcharges.

Évaluation :

5

S.O.

Évaluation :

5

Truck was clean but when braking it was a little scary as. You really had to step hard on pedal in order to make a stop.

Évaluation :

4

When I checked out the truck the attendant took photos of my driver's license on his personal phone. They were for the u-haul app but it still weirded me out and I'm still uncomfortable thinking about it a few days later. Great experience except for that, but that was very not ok.

Évaluation :

5

Check ins to get the equipment should be installed a lot faster and better. Check outs are perfect and with no problems at all. But over all everything's really are going great.

Évaluation :

5

Always AWESOME!

Évaluation :

1

They are robbers they charged me for fuel even when I had already filled it at their line they requested and they reversed the fuel line to made me charge more i.

Évaluation :

5

The app is very helpful

Évaluation :

4

Stop forcing customers to wear masks, Gov. Abbott lifted the mask mandate 3/10. COVID is no worse than the flu, 99,9 % survival rate. Do your research, masks compromise the immune system. I will no longer use UHaul for my moving needs.

Évaluation :

5

Keep doing what you are doing. Great job

Évaluation :

5

Nothing.

Évaluation :

5

Everything was great thanks..

Évaluation :

5

En ocasiones el estacionamiento está muy lleno y no hay donde estacionarse y cuando uno se está moviendo de reversa, hay automovilistas que pasan muy rápido. No disminuyen la velocidad. Por lo demás, excelente servicio.

Évaluation :

1

Make sure when someone turn in a vehicle,you check it back in and don't wait until the next day so they can get charged for it...!

Évaluation :

1

Had issues with my access code; locked passage way doors was like a dysfunctional maze. Moving in should be limited to the pair of elevators not the main lobby for pedestrians. Should be a pedestrian entry point near each car exit and entry point.

Évaluation :

5

Thank for everything you all were very courteous and efficient, especially, Ruth.

Évaluation :

4

Perfect service. Donald was great at the front desk. I think he ad to do many jobs there. Maybe understaffed that day. I'm a repeat customer. Very satisfied with the service.

Évaluation :

5

I was a little disappointed because I was told there would be a dolly in the truck if I needed it but there was not.

Évaluation :

5

Staff was very helpful!!!!!

Évaluation :

5

Excellent service 😎

Évaluation :

5

I have been so satisfied and pleased with EVERYONE at this location you all were very patient with me doing my difficult hardtime and I'm truly Thankful for all of you. Keep up the Great work that y'all provide and hopefully the other Uhaul locations will take notes from you guys. BEST UHAULERS EVER!!!

Évaluation :

5

Staff gives great customer service.

Évaluation :

5

All good.

Évaluation :

4

Very clean and secure facility, I was happily surprised. Staff was helpful and kind. I support people's choices to wear or not wear one, but typically employees were not following mask mandates. In many of my visits to the facility, they would pass within inches of me with no mask at all. As a cancer patient, if I get sick, I can't get treatment. The reason I needed storage was to live with my mom who is immune suppressed, so we could isolate together. If employees don't want to wear masks, I would like them to do it between themselves, but not within inches of my personal space, as what often happened. I don't take it personal, I would still recommend this location

Évaluation :

5

Thank you for a very easy in and out processes.

Évaluation :

5

I have been a long time customer, over 14 years. I've appreciated the facility and never had a problem until January 2021 when my check was received but not credited to my account. When I pointed out the error, it was corrected. Then two weeks later, I got another letter that my account was unpaid. When I talked to the local manager, he explained that someone in Arizona had sent that notice, that my account was fully paid. You can do better.

Évaluation :

5

Thank you all for your excellent customer service.

Évaluation :

5

Mary did a great job over the phone

Évaluation :

5

Didn't spend much time here, only went to return the truck, but the store was impressive, clean and well stocked!

Évaluation :

1

Couldn't rent via mobile app had to delete reservation and make a new one, may as well have came in verses entering my info online. Dolly and pads weren't in vehicle and had to ask for it. Van had trash in the glovebox from previous renter (their lease agreement was there too). I turned van in at end of rental and stated it needed to be cleaned before the next renter because it obviously isn't getting touched up between, which is another story during COVID19. I was charged a 25 $cleaning fee!!! Shame on this location.

Évaluation :

5

Wonderfull service all Time

Évaluation :

5

People were very nice and facility was nice!

Évaluation :

5

Best motorcycle trailer available today.

Évaluation :

5

clean, well staffed, very good organization

Évaluation :

5

Nice & smooth!!

Évaluation :

5

He was very helpful and very welcoming, the process was smooth and no stress!

Évaluation :

5

Great staff, convenient parking, good hours, safe, great materials to make transitions easier

Évaluation :

5

The rep assisting us was excellent!! Very courteous, friendly and helpful. While in line, I was pleased to see an employee politely remind a customer that a mask is required inside the building.......THAT was phenomenal!!

Évaluation :

1

The front desk staff was rude and not very helpful at all. They seemed more interested in hiding out in the back and hanging out then actually helping customers. I would like to say the staff checking in the trucks were incredibly helpful and made up for the rude front staff.

Évaluation :

5

great staff very helpful

Évaluation :

5

Convenience, safe, clean, helpful.

Évaluation :

5

Un excelente servicio. Personal muy amable

Évaluation :

5

It was a great pleasure working with Donald Waller and he is very professional and helpful.

Évaluation :

5

Great customer service def. Recommend the carrollton location!

Évaluation :

5

The facility was very neat and clean. I had my stuff stored for 9 most and it was very well kept. Minimal dust.

Évaluation :

5

Front Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.

Évaluation :

5

Highly recommend this place. Professional, very fast, very knowledgeable, but overall an outstanding job.

Évaluation :

5

Not new, have had a storage facility at UHaul for several years.

Évaluation :

4

Y'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!

Évaluation :

5

Clean facility and friendly and helpful staff.

Évaluation :

5

This facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.

Évaluation :

5

Miguel was great and super friendly! 😊

Évaluation :

5

14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away

Évaluation :

5

Parking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.

Évaluation :

5

Particularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.

Évaluation :

5

Great place to store items. They were kept in perfect condition. No pests. No overheating.

Évaluation :

5

I have moved out because I've moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.

Évaluation :

3

This is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn't do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed "unable to wave the late fee" because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system-the one USAA said was the issue and Uhaul personnel denied could possibly be the issue-my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.

Évaluation :

5

Love the customer service! Clean and well maintained facilities. I will definitely recommend to friends.

Évaluation :

4

Although I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a 100 $fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.

Évaluation :

5

I only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.

Évaluation :

5

Great facility and well kept!

Évaluation :

5

Ya'll were awesome!!!!!!

Évaluation :

5

Great staff always friendly

Évaluation :

5

I got a occupied unit assigned but that was quickly resolved.

Évaluation :

5

Baylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we're getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.

Évaluation :

5

I give you all a 10 star for Excellent . Thank you very much.

Évaluation :

4

The process to rent a storage space is long with too many forms.

Évaluation :

5

Awesome facility in a very convenient location. Awesome staff.

Évaluation :

5

Everyone was very professional and very helpful.

Évaluation :

5

Everything about my experience with U-haul was great.

Évaluation :

5

My plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins

Évaluation :

5

Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.

Évaluation :

4

Merci.

Évaluation :

3

I'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.

Évaluation :

5

Exceptional service

Évaluation :

5

Used this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy

Évaluation :

5

Everyone was helpful and most of all friendly..thank you again

Évaluation :

5

Such a nice facility and really helpful staff

Évaluation :

5

The storage costs are too high. The units shouldn't be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.

Évaluation :

5

Great experience

Évaluation :

5

Facility is very clean and the staff was SUPER helpful

Évaluation :

5

Was a customer for 5 years.

Évaluation :

5

Love the staff here!

Évaluation :

2

my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

Évaluation :

5

The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

Évaluation :

3

Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

Évaluation :

5

Very professional

Évaluation :

5

The service was fast and efficient

Évaluation :

5

I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

Évaluation :

5

Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

Évaluation :

5

I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Merci.

Évaluation :

5

This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Évaluation :

5

Great place

Évaluation :

5

Great!

Évaluation :

5

Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

Évaluation :

5

Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Évaluation :

5

Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

Évaluation :

4

Aucun

Évaluation :

5

Great place- I regularly do business here!

Évaluation :

5

Was an easy process to rent a storage unit and reserve a truck. Nice people!

Évaluation :

3

some of the staff was friendly however one lady was incredibly rude and demeaing

Évaluation :

5

Staff was really helpful, easy to use the facilities and access my things when needed

Évaluation :

5

Exceeded my expectations on safety and cleanliness

Évaluation :

5

Very friendly and courteous.

Évaluation :

3

My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

Évaluation :

4

The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

Évaluation :

5

I love your service all.

Évaluation :

5

Thanks!!

Évaluation :

4

Great service, nice people

Évaluation :

5

No comments. Thank you!

Évaluation :

5

Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Évaluation :

5

Great customer service!

Évaluation :

5

Excellent

Évaluation :

5

Clean and nice employees.

Évaluation :

5

Great the whole team was great. The mgr. wasgreat

Évaluation :

5

Great staff and great service!!

Évaluation :

4

I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

Évaluation :

5

Extremely clean, always.

Évaluation :

5

Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

Évaluation :

5

I'm happy with the service they provide,

Évaluation :

5

Excellent

Évaluation :

2

Roof in the facility leaks badly.

Évaluation :

5

Great service

Évaluation :

4

none

Évaluation :

5

Excellent customer service. Great experience.

Évaluation :

5

Great Staff

Évaluation :

4

Staff at facility is great.

Évaluation :

3

Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Évaluation :

5

Great help from the staff

Évaluation :

5

No complaints about staff or facility.

Évaluation :

3

The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

Évaluation :

5

Always great customer service. Communication was great and the facility was nice.

Évaluation :

5

My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

Évaluation :

5

The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Merci.

Évaluation :

5

This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

Évaluation :

5

Good customer service.

Évaluation :

5

AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

Évaluation :

5

Please see the above ratings.

Évaluation :

4

Service from everyone was nice and friendly and helpful.

Évaluation :

5

It was a good experience, just did not need the services any longer. Thanks

Évaluation :

5

Great Customer Service, very awesome staff!!

Évaluation :

1

I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

Évaluation :

4

No complaints about the facility, but cost has increased 40 % over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

Évaluation :

5

n/a

Évaluation :

5

Great facility

Évaluation :

5

Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

Évaluation :

5

I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

Évaluation :

5

The staff and service were excellent.

Évaluation :

5

This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

Évaluation :

5

All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

Évaluation :

5

thanks for the service