Customer Reviews for U-Haul Moving & Storage of Addison

Évaluation :

1

I try to return my truck at night before my time web site wasn't opening, so I came next day and they charge me double price for every thing

Évaluation :

5

Everything was good and I felt very well cared for.

Évaluation :

1

The links sent to my phone and email did not work. There were no instructions for night time drop in any of the emails or texts sent. They tried to charge 27 dollars over the stated quote. They said they had no regular dolly until I asked them to check and lo and behold there was one. Absolutely unacceptable

Évaluation :

5

Worker dropped what he was doing to help me. I really appreciated that!

Évaluation :

1

You got the wrong person

Évaluation :

5

was told to discuss the detailed incident with personnel at drop-off location. None of them knew what I was talking about (not their fault). They only saw that I was requesting reimbursement and took the necessary time (unnecessary time if they would have received correct info/concerns) to explain if I wanted reimbursement, I would have to speak to the location from which the equipment was rented. I had to explain that safety was my primary concern. They were good folks that were helpful and seemed to understand.

Évaluation :

4

Probably a little better cleaning of the truck. It wasn't terrible, but there was some garbage under the seat and some substance in the cup holder.

Évaluation :

5

the guy who did yhe unhitching of the trailer was super kind and helpful.

Évaluation :

5

Todo esta perfecto buena atención al cliente..

Évaluation :

1

People at the counter offer a really bad customer service, they don't have a good actitud, is not communication between employees.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

I sent the below email to U-haul corporate on 7/22/2022 @ 11:24AM. I have note received any response which provides a good understanding that Uhaul is a poorly operated company at all levels. In addition, to the issues I had with the rental, when picking up the truck, the locations wasn't open for my appointment. When emailing the manager via the uhaul website to determine when they would open (as I we all had tight moving schedules and had appointments), the manager opened the front doors to allow the many other customers waiting for their appointments to enter. It became clear this location had a significant management problem. Below is email sent previously which has not received any response to date. "I have used U-haul for all my past moves over the past 10 years. Unfortunately, this past experience was terrible. The 20' U-haul I rented on Tuesday, July 19th from Uhaul moving and storage addison - 2735 E Belt Line Rd Carrollton, TX 75006 air conditioning stopped working an hour outside of town on my trip up to Wisconsin. The temperature outside was 108 for my drive in Texas and dropped to 100 degrees for the majority of the trip up until Iowa/Wisconsin. Needless to say, it was a horrible experience and significantly less than what I would expect from past experiences or what I paid for. I told the gas station attendant at the drop off location (N12W21760 Holy Hill Rd Richfield, WI), he said he would call uhaul corporate yesterday when I dropped it off. Please make the repair to the air conditioning for future customers. Please advise on how U-haul will compensate me for the rental which was less than advertised/rendered." As previously requested, please have someone from U-haul contact me. This has been a shockingly poor experience.

Évaluation :

3

Post clear direction on exactly where to drop the keys when returning a 24/7 rental.

Évaluation :

5

I was set to rent a 17' but asked to switch to a 15' but was still charged the 17' price. A difference of $10. Would like this looked into.

Évaluation :

3

The service was fine, but the area under the canopy where you pull up to get help from the guy to find your trailer...there was trash all over the place. It was not a good look!

Évaluation :

3

Contract number 26227715: rented at 2735 E Belt Line Rd, Carrollton, TX 75006 Reserved a truck ended up with a van. That's not the issue Went to return the van. A black man told me that as of yesterday they no longer took back vans and I'd have to go to another location. I told him I wasn't going to do that. Then he said, I'm just messing with you. I told him today was not the day to be messing with me. At that point, the situation escalated. He told me "Hold up, hold up" and started to tell me he didn't give a shit. Eff words were exchanged. He called Matt. As I walked off, the black guy is following me yelling "Get off the fucking lot." And when I say follow, probably a good 75 feet. Matt approaches and the first thing he says is he's "going to rip my beard off." Obviously Matt was not there to de-escalate. At this point there's 3 of them, Matt, the black guy telling me what they are going to do to me and a 3rd person who pretty much kept his mouth shut. The manager walks up and tells me to get off the lot as I'm walking. I give him a brief recap but he's seriously not listening. Told the manager I had called a cab and asked if I could wait in front of the building for it. He agreed. Fortunately, the cab showed up less than a minute later. The upshot, It's a good thing I walked off. Very good thing. I saved 3 of your employee's lives today. You may want to educate your employees on how to de-escalate issues and Texas is a constitutional carry state.

Évaluation :

4

The GM at this location was very helpful. The truck was well maintained but NOT very clean inside the cab. sticky goo on cup holders with hair embedded.. not just in one place. Cab needed a simple wipe down inside to be a more pleasant experience off the bat!

Évaluation :

5

Nothing I just want thank every body in this facility. actually, Matt is very friendly, patient and helpful. he has helped me to solve my issue.

Évaluation :

5

Best dealership in Dallas by far!

Évaluation :

5

First time at this location, and the staff was friendly and efficient. I will go back.

Évaluation :

5

Dropped off at night.

Évaluation :

5

Keep up the great customer service .my family says thankyou

Évaluation :

5

Martin Ramirez was very helpful

Évaluation :

5

The young man who took the truck back and checked it out was also friendly.

Évaluation :

5

The A/C cycled off about every 3-5 miles on my trip to Austin. It's 100 degrees in Dallas so that was very inconvenient and I was super sweaty. The last 30 minutes of my drive to Austin it blew only HOT AIR! I would like some money back for the inconvenience.

Évaluation :

5

I was very impressed with the entire staff at this facility in how they assisted me. I live in Kansas and currently rent U-Haul storage units there. I needed to find a storage facility for my son's things in Carrollton, and this was the perfect choice for me.

Évaluation :

5

Fast, efficient and easy

Évaluation :

1

Staci Vera has POOR CUSTOMER SERVICE! The store manager did not make it any better either. Yes, I received my refund (for the CDW I never wanted, selected or asked for) but it was the negative, abrasive demeanor of Staci that made the entire rental a poor experience!

Évaluation :

1

I was over charge 😡

Évaluation :

1

rented 3 U haul trucks in 1 week. worse customer service ever. Had 1 truck reserved at beltline, drove 3 hrs & called to advise will be after hours. requested code to pick up & was advised I couldn't have it. arrived at facility when staff was closing with NO help!!!

Évaluation :

4

The truck wasn't aligned, the wheel in straight position causes the truck to go off direction. No AC in this heat.

Évaluation :

5

Easy to load your storage. Easy access.

Évaluation :

3

12 hr rental - first hour spent in line waiting to get checked in. Very busy location. Employees are working hard - just need a better, more efficient process for this. Secondly, the key drop box is hard to find. The drop off check-in didn't work on multiple browsers for both my wife and I, so we just dropped the keys off and left. We didn't get charged a service charge for not checking in the drop off, so I bumped up from 2 to 3 stars. Merci.

Évaluation :

5

Thank you so much great service see y'all next time God bless y'all

Évaluation :

3

I purchased a dolly and there wasn't no dolly, so I had to wait on an uhaul employee.The gas wasn't full, the windshield wipers wasn't working, and the a/c was barely working.

Évaluation :

5

I spoke to a lady at the reception to check on my other account to make sure i wasn't charged for another rental as there was some confusion with the resrevation.

Évaluation :

3

Make it easier to drop off and go with proof of drop off. I think U haul has lost their way. Too much trouble t do anything

Évaluation :

1

We waited for almost an hour for them to give us a truck we'd reserved and we're then told we only had until 2:30 pm when we were leaving at 9:45. They did not make any adjustments to the time frame even though we got our equipment late so we had to rush our entire household. I called to ask for an extension again and it went straight to voicemail. Very unprofessional and unfair in a moving situation.

Évaluation :

5

Nothing, went great.

Évaluation :

2

Rude, self absorbed personal

Évaluation :

1

Respect and friendly

Évaluation :

5

I can't really suggest any improvements. Smooth, Friendly, and Efficient. Matt Varveris was great as was one of the guys outside who helped with an inflation check. I can't pull his name up but he was Hispanic and had sunscreen on. He was Great. Very Cool Guy. I'll be back.

Évaluation :

4

Butt plugs are cool

Évaluation :

5

Have used this location multiple times. Clean, great staff.

Évaluation :

2

You charged me for 20 gallons of fuel that I did not use. Your store has been going down hill over the last few months it's starting to get down at the northwest Highway level.

Évaluation :

3

First I was told my rental van would be on one side of the building to wander around for a while before being told by maintenance staff that it was on the far other side of the building, all in 100 degree heat. Not only were the windows and dash filthy, it was impossible to get through to talk with the location to see if I could extend my rental. I was told the hold time estimate would be 15 minutes, which is already too long, but then I held for almost 30 minutes before finally hanging up and giving up and simply returning a couple hours late without notice. I will not be choosing this location again.

Évaluation :

1

over charged me. plus i put more fuel in then what was needed and still got charged for 4 gallons. thw guy who check it in was lazy and qouldnt check the truck in in front of me made me leave an refused me the right to a printed reciept.

Évaluation :

4

Appeared to be a little short handed or caught them at a busy time. A sign having drop-off wait in an area until staff can get to them would add clarity. Overall no issues.

Évaluation :

5

Matt and crew were great

Évaluation :

3

They need to do better with reservation requests. I put in a prior reservation twomonths before my move at the Lewisville location and a couple of days before pick up the sent me to the beltline location because they didn't have the equipment I requested but the other location didn't either. I had to go out my way for no reason at all

Évaluation :

1

I booked at different location but they forwarded me to different location

Évaluation :

2

First truck was full of potting soil. Second truck that I drove away with had the ac go in and out in 100 degree day

Évaluation :

5

Amy at the Beltlind location was AWESOME, she was courteous, friendly and very very helpful. She was knowledgeable and I appreciated her attentiveness to my needs and questions was answered with confidence . I appreciate your time Amy thank you.

Évaluation :

1

But the problem is what they told you isn't WHT they do I rented a truck which they told me is about $30 guests what at the end of that 24 hours they removed $91 at first and then another $31 is this how people were suppose to rate U-haul hall no.

Évaluation :

5

It was after hours when I dropped off the truck. But the place was very clean in the return area. Signage was good for where the key box was.

Évaluation :

5

Easy drop and go. Staff was helpful.

Évaluation :

1

How about showing I dropped the car trailer off at the exact place in Tucson, AZ that was agreed upon, not in Carrollton, TX which is what UHaul claims. There is a huge mile distance between Tucson, AZ and Carrollton, TX. I never dropped this trailer off in Carrollton, TX. Then, UHaul charged us $438 + tax as "WrongDropOff". THIS IS TOTALLY UNACCEPTABLE!!!!! I did contact Customer Service and a request for a refund of $438 + tax was submitted. I will call tomorrow (Tuesday, 7/26/22) to see if the $438 refund was approved. This was a huge error on UHaul's side and not on my side!!!!!! FROM NOW ON, I INTEND TO NEVER USE UHAUL EVER AGAIN AND THIS IS AFTER USING UHAUL FOR DECADES WHENEVER I NEEDED A TRUCK OR TRAILER!!!!! I WILL NOW USE UHAUL'S COMPETITORS!!!!!!!!!!!!!!1

Évaluation :

5

Bring truck to entrance

Évaluation :

3

Truck had not been cleaned. Previous renters drinks and debris still in cab. Even though I did not request dolly or blankets trucks usually come with just in case. This truck did not. And no reflection on location, but the UHaul app needs work. Second time unable to return truck via the app and second time being charged for your app failing.

Évaluation :

5

Excellent assistance!

Évaluation :

5

Aucun

Évaluation :

4

the location for our PICK-UP told us to go away. So, we had to drive down the road a little ways to another U-Haul store. The girl(s) at the original location was rude!

Évaluation :

3

There was equipment parked in the "return" lane and staff was not helpful at directing where to park the truck. Had to go get a staff member and ask where to drop off truck

Évaluation :

5

The app gave me problems with the digital checkout, however, AMY was incredible as she not only assisted me in getting it sorted but also the precheck inspection after I had become frustrated with lack of progress I was able to make with my mobile device.

Évaluation :

5

The office personnel at this big location are very friendly, and efficient, and accommodating! They all work together and seem to get along which makes it pleasant for the customer!

Évaluation :

1

Charged me for gas in a truck that I didn't drive that already did not have adequate gas upon pick up.

Évaluation :

3

Would only recommend U Haul for convenience.

Évaluation :

2

Rented 20 ft. truck. Gas tank was between 1/4 and 1/2 full. No vehicle inspection done with Uhaul employee.

Évaluation :

5

Thank to everyone at this location for being so friendly and informative.

Évaluation :

2

I have never encountered a more unprofessional, disinterested customer service agent than the one who checked out the trailer to me on this rental. She was curled up in her chair the entire time and looked like she was at home in a beanbag chair. She acted like I was a distraction to her. Her manager should be demoted or fired, and she should be re-trained or let go.

Évaluation :

5

Amy was great help with excellent customer services

Évaluation :

5

Amy was such a delight. She went above and beyond for us!!! Thank you so much!

Évaluation :

4

Overall I am happy with the service and location. This UHAUL is always clean and well kept. However, I am a little disappointed with my visit to the office on 7/7/22. I went in because I was unable to make a payment online. Amy tried several times with no luck. So she told me that they would comp me for this month and she would work on getting the problem resolved. Shortly after leaving I received a call from Crystal requesting payment. I never asked for the pmt to be comped but was rather disappointed that the option was so quickly retracted. I made the payment with Crystal. Hoping I can make online payments moving forward. This was not a new move in. My husband and I have had the unit since 2015.

Évaluation :

4

Todo bien

Évaluation :

4

Location was good, all was good.

Évaluation :

1

I used the online move out on the 18th which was a Saturday of June. They didn't get it and still charging me for a whole month. Not cool .

Évaluation :

5

What I appreciated was the inter action with the staff in assisting me in my concerns in eliminating them and following through. Merci

Évaluation :

4

I have rented trucks before from UHaul but not a storage unit. Didn't get too many instructions or heads up info on how to access the unit or what to expect (like there's a pest deterrent in the unit that's poison). Would have been nice to know.

Évaluation :

5

Staff was very helpful and professional!!!

Évaluation :

5

Very friendly, efficient, knowledgeable professional service and a price that was a good value.

Évaluation :

1

My items are still in the truck because although I arrived before closing, the doors were broken. I can't reach anyone at the local site so I have called the support center but still need assistance.

Évaluation :

5

My experience at this location was great due to a helpful staff member! Jerome was VERY PROFESSIONAL and HELPFUL from the beginning to the end.

Évaluation :

5

It's always a pleasure to receive service from this company. They are both friendly and professional each and every time I use them to move.

Évaluation :

5

Not only was the staff attentive in providing me with the necessary equipment in order to make my move as easy as possible. But they went above and beyond to offer both material and suggestions on how to make my move that much easier.

Évaluation :

5

Professional and helpful best describes the staff we encountered. We also appreciate the sense of humor.

Évaluation :

5

Super painless and accessible for the most part

Évaluation :

5

The facility and staff, meet my expectations. If I were to suggest anything, it would to somehow restrict "extra helpers" vehicles from being parked in the loading zone parking slots.

Évaluation :

5

This store is extremely busy, it everyone remains pleasant to customers

Évaluation :

3

My unit had roaches in it 🪳

Évaluation :

1

We had a reservation for a 10x6x8 and we did not get it.

Évaluation :

5

Office personnel (James & Katherine) were professional, extremely helpful and courteous. They answered our questions, made updates as per our request, explained how to find and enter our rented units, after hours entry process. Plus, they made sure we understood after hours rental truck drop-off. James and Katherine went well above what I expected and gave great customer service. Our storage space was really clean, easy to get in and out of and there were plenty of dollies provided for our use. We couldn't be happier with U-haul!! Thanks so much, Jg

Évaluation :

5

Mr. Josiah & Ms. Crystal gave the best customer service. They were always helpful and explained everything in detail. From my storage units to renting a Uhaul truck, they both go above and beyond to make sure everything is right. Thank you all for your excellent service.

Évaluation :

5

U- haul been around years it's all good, used many stores all good. Couple times in past ?? Years ago.

Évaluation :

5

I am giving this rating only to the GM Josiah and his staff at the Carrollton location for going beyond customer service to assist me. I will only communicate and contract my moving needs with his location from this point The initial online experience in my truck and moving needs were horrible and cost me more money and wasted time. Online customer service provided me with a moving company that was 2 kids in a car with no packing experience. They had no tools or supplies to secure my things. UHaul chose the wrong size truck for my long distance move and the worst packing experience ever! I had to secure another truck to move and store my additional furniture and secure a storage unit locally so that I did not abandon my things. I will now have to pay for a moving box to bring my things to Florida after paying $2000 initially. If I had not had Josiah to try and correct and resolve these major issues I don't know what I would have done. Again this rating is only for his location.

Évaluation :

5

Parking at Addison location, to load and unload was really tight. Ramps to push carts with belongings were long and inconveniently placed.

Évaluation :

5

Facility always clean

Évaluation :

5

The staff was great no issues.

Évaluation :

4

Prices too much.

Évaluation :

5

I’ve come to this location for all my needs over the last 10 years, they always do a great job!

Évaluation :

5

The Beltline and Marsh location is the best. Kelton Jenkins

Évaluation :

5

The staff at this facility were really helpful & accessible. I would highly recommend this facility for rental & storage.

Évaluation :

2

Unless it happened to not be working, you no longer need to swipe your access card in order to access your unit. This was the reason I returned to this location. Whether myself or a thief opened my unit without my access card, an alarm would sound. I don't see what's keeping my unit secure now. Anyone could bust the lock and the staff doesn't seem like they would do anything if they suspected a robbery. There are cameras but without an alarm, who's to say it's not their unit? Is there protocol for anyone to check? Staff is friendly, but there is no sense of efficiency. I reserved my unit online to avoid hassle. It took nearly an hour from the time I showed up to get my unit because nothing was ready for me. I was asked what type of locker I wanted when I'd already selected an upper 5x5x6. When I arrived, it was a lower. I had to wait in line again to get the correct unit. When I arrived to the new one, the zip tie was still secured, so I had to leave again to get it off. Thankfully I hadn't hired movers or it would have been a costly wait, but I did have family help who had to wait on me when they didn't plan on the delay. Any service request usually takes a while, but I stuck with this facility because the security was worth it. I can say the hallways and units are clean, but that's really the only benefit to being here now

Évaluation :

1

Rented unit on phone, showed up and it was a PARKING SPACE!!!! Employees were immature, inexperienced, unorganized. They arranged another unit down the road and upon arrival the unit already had a lock on it. Oh, she directed us to the wrong truck on the lot and acted like we were at fault.

Évaluation :

5

I have no complaint thank you

Évaluation :

5

The entire front desk team were great with all of the customers when I was there

Évaluation :

5

The workers where friendly and respectful

Évaluation :

5

Great service

Évaluation :

4

Loading area has a metal bar that seems like a hazard to people moving items in and out of vehicles. I tripped over it several times (no injures). I would recommend improving this area for customers. Merci

Évaluation :

5

The staff and facility is top notch. Always a pleasure, the staff was really nice and helpful. Location is great, very clean facility.

Évaluation :

3

I spoke the the manger about the staffing problems all though most we're friendly the guys that work there including the manager was rude and unwilling to help the ladies until i asked for the MD information. They new hires were on the floor alone very nice ladies but when they asked for help figuring out something they didn't receive it.

Évaluation :

4

The only thing that would have made my experience better would have been to have a unit closer to the elevator.

Évaluation :

3

Unit size was smaller then originally stated. Pictures of vehicle was not the one I got so spent 50 min uploading pics

Évaluation :

5

I was particularly pleased with the efforts of Crystal. You are well represented when the customer is waited on by her.

Évaluation :

4

The only thing that could have been better was the loading space. All the truck returns were in the same area and it would get clogged making it hard to get in and out of at times. Also, would have been nice if I could have pulled my car a little closer to the loading area. Other wise friendly and very helpful staff.

Évaluation :

5

Good customer service

Évaluation :

5

Thank y’all for helping to make my move stress free.

Évaluation :

1

They never do my check out. It’s was a problem.

Évaluation :

5

I really do appreciate the customer service provided by Crystal!!! She was polite and funny. She made me smile coming off a 7 hour drive. Crystal was very knowledgeable about the information provided and had a great spirit about herself.

Évaluation :

5

Josiah and his staff are so professional and helpful. I had to have my movers pack my things out of a number of units and they worked with us to make sure my movers had space to work and park their truck. I live 15 mikes away and would definitely store my stuff with them again.

Évaluation :

4

Could had been better staffed and ability to explain more

Évaluation :

1

I think it is bad business to enforce a policy and have no recourse nor offer any grace to people in need. We went over on our monthly lease by 7 days because we had to leave town for a death in the family. So we were charged a full months rent for 7 days use. Yet UHaul would not offer any kind of a refund for the month. Not even partial. Nothing. I know it is in the contract but exceptions should be made for some circumstances and a death in the family would be one of them. And I have worked in IT for decades and know that every billing system has an override procedure so blaming it on the "system not allowing it" is just lying. If I am ever in need of temporary storage in the future, I will not be using UHaul.

Évaluation :

1

Asked for late night access over three times, was told that I was good to go, showed up at 10:30pm to unload my stuff prior to work in the morning access was denied. Call the after hours GM no answer multiple times. Had to sleep in the truck at night, in order to go to the office at 7 AM and was Told " what do you want us to do about it?" Then got a charge for going 30 miles on the truck because I couldn't unload my stuff when I was specifically told I was good to go. Gonna take this first free month and move out and stay far away

Évaluation :

5

Staff very professional and helpful!!!

Évaluation :

3

You staff was very rude even though it was after hours. Some people had questions about leaving the equipment there and the employee was rude even though your off the clock you still work there and it would have been courteous to answer the questions the customer an extra 10 mins or less so they would not have to pay extra for a screwup or have to spend hours trying to correct something that you could have solved in 10 mins.

Évaluation :

4

Moving in was great, everyone was very helpful and friendly. Moving out, everyone was helpful and friendly except the girl that checked me out. She was rude, not only to me but to a coworker that tried to assist her.

Évaluation :

4

We had stored here for more than 20 years. It is very convenient and well maintained. The only negative comment I would have is that the wait time at the front office is long particularly before weekend with lot of vehicle and equipment renters in line and those transactions took a long time. .If you are just buying a few packing material you have to wait a long time just to pay. Also it would be a good thing to have a toilet facility and drinking water for customers.

Évaluation :

5

My customer service representative was very knowledgeable and helpful. She gave me a tour guide and tutoring on gate access and hours. She was awesome for only being with company a few months.

Évaluation :

5

Exelent customer service.