Évaluations des clients U-Haul Moving & Storage of Addison

Better front desk experience.

Josiah and the team were wonderful. As always, Uhaul was the best part of my move. I have moved from Texas to California to North Carolina and then North Carolina back to Texas. So I have counted on Uhaul for my East Coast West Coast and Southern moves. Uhaul has never let me down. So if you're interested in doing a commercial, I am available… LOL

STILL not the van in the online pic. It's effing smaller than the van in the pic this should be corrected ASAP IVE HAD TO MAKE EXTRA TRIPS BOTH TIMES. Sorry caps lock was still on but what the f, guys.

The first truck smell like cigarettes, switched me to one that didn't.

Nice job U-Haul! The staff was very friendly and made the return process very easy. Thank you very much!

Great customer service, no complaints here

The owner is awesome. I genuinely enjoyed doing business with him and I look forward to doing so again.

great staff very helpful

Odometer reading given in contract was way over than real. Trusting U Haul was a mistake...

I rent a truck before and was way easy than this time, the return it's little complicated

Even though the location was very busy, the staff was very friendly, fast, and helpful. Truck was clean and drove very nice. Would def go back!

My online reservation could not be located, but a new one was created by the store rep very quickly. I was in and out of the store in about ten minutes. Very quick service. I have not rented in several years, and prior experiences told me to expect 30 minutes to an hour to complete the contract, get connected with equipment, and leave. The speed of this visit's process was phenomenal and appreciated.

The truck I rented was reeking of cigarette smoke all through and I wasnt told ahead. I dont smoke but since I had a quick turnaround I didnt bother going in to request a change of cars...it was nauseating to say the least.

Every step of my rental experience was great. The staff was knowledgeable and helpful and friendly. I didn't have any problems with the equipment. I had no trouble picking up nor dropping off. Thank you very much.

Ruth was great to us!!

Very convenient set up, thank you!

I dropped the trailer the same day they call me after day asking about the trailer

First truck i got had wet seats because windows were left open in rain. Swapped for another vehicle. Key was not the right key, worked temporarily but steering column locked and had to call roadside assistance. Locksmith made a new key but later the truck got stuck so that I couldn't turn it off.

Great customer service

Wasn't the van in the pic the space available was much smaller than expected

Convenience, safe, clean, helpful.

Wait time

Un excelente servicio. Personal muy amable

Make sure to put sings so people knows where to drop of the keys overnight me and two other customers we took 30 min to find the place where maybe we needed to drop off the keys, not a good time on the middle of the night

It was a great pleasure working with Donald Waller and he is very professional and helpful.

I rented a cargo van. I needed a certain width on the floor for something special. Website only has width but not floor width. I asked the desk whether the floor is narrowed by the wheel wells sticking out. I was told the floor is flat and no wheel well sticking out for the cargo van I need. It was not true. Fortunately it did not affect my moving of the piece.

Overcharged my account although I returned my turn on time. I didn't receive my receipt till two days later.

The truck appeared clean, but smelled of cigarette smoke and only had 1/4 tank of gas.

I didn't appreciate the attitudes of the employees at all

Great Experience, I can't complain.

Excellent service. Thank you for your flexibility on delayed return. Flawless move!

Person that Assisted me was great and friendly. I had to come back in twice to ask a question and he quickly responded especially when the bar that move the seat up

The rental of the truck went very smoothly. Checking the truck back in was very quick.

Quick checkout and customer service was friendly

The truck didn't go over 75, if it got up to 75 it's slow all the way down, it took us 10 hour to get to our location, and the GPS said 7 hours, thats the only bad thing that happened I didn't like!!!!

Yes it was clean. The employees were great. Truck struggled as if the transmission is going out. I can see why this truck is rented out for city and not long haul. It is a breakdown about to happen.

Abel wasn't too personable and kind of rushed through instructions and information when picking up truck but I'll give him the benefit of doubt! Miguel is always awesome👍🏽👍🏽 Stacie too😉

My van had a bad smell and my fuel gauge did not match my receipt and is not the first time this has happened.

Miguel and Seth were great! I haven't rented from UHaul in awhile and to be honest I was actually going elsewhere until a friend recommended their services..... I firmly believe in great customer service and these guys really went above and beyond...... For that reason alone, I will be back soon👍🏽

Great customer service def. Recommend the carrollton location!

The facility was very neat and clean. I had my stuff stored for 9 most and it was very well kept. Minimal dust.

The guy that helped me was very professional and courteous. Explained everything about the U-HAUL and high lighted important information on my contract. I always go to U-HAUL on 2735 E Belt Line in Addison, TX. Thanks again.

Yes indeed I have a suggestion for Corporate and management to be more considerate of people who have fraud alerts on their account that is out of their control and not have late fees charged to them. And especially when they have been doing business with an establishment for more than ten years or more.Thanks and sincerely yours Terry A Steele and I just got internet service to be able to reply to this questionnaire.

Truck had a water leak, all items in front of truck were wet. I called this to the attention of the OWNER, his response: Gee, a truck that new should not leak. No apology for water damage, no concern expressed at all. One person working check in / check out, long very slow.... line. No reassurance for folks in line, rather just a number, just money coming in. How truly sad I a very competitive environment OWNER would be so indifferent. As a customer, the last thing I like is to be taken for granted. Checking in or out, there was no, none, zip, zero, expression of thanks for doing business with Uhaul. Customers have choices, which are influenced by attitude and just plain old good manners.

Front Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.

Highly recommend this place. Professional, very fast, very knowledgeable, but overall an outstanding job.

Forgot to return the dolly and brought it back. They were so friendly and understanding

more rep behind the counter

The Carrollton TX store (Marsh and Belt Line) far exceeded expectations. They have an extraordinary choice of inventory to meet your exact need. The online reservation and check-in process is very easy, with the exception of difficulty loading a driver's license photo from an iPad. The store was clean, socially distanced and efficient. Particularly my agent, Miguel Santiago, checked me in, explained the trailering process and hooked up the the trailer in a very short period of time. Checking in, Hailey Young was there immediately to unhook the trailer and scan the information needed to close the contract. I was literally in and out in 5 minutes on return. Great pricing, great inventory selection, great staff, great location. Thank you U-Haul for being a valued neighborhood business!

Not new, have had a storage facility at UHaul for several years.

Y'all helped us with our storage needs! Very much appreciated. Our only issue was that for the big room, there was a beam running through it, and we were not notified of that before paying and accessing. That can make a huge difference in what you can store in there, so you should definitely let customers know beforehand of any obstacles in their storage unit!

Vehicle drop off took less than one minute. Personnel were helpful and friendly.

Clean facility and friendly and helpful staff.

This facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.

Miguel was great and super friendly! 😊

14 years, crystal , James and Manuel were great help to me today as I moved out and others through time very helpful as I live 500 miles away

Parking at loading area insufficient. Parked cars weren't loading or unloading. Please mark spots as a loading zone only, not parking.

Particularly impressed with the level of customer service at this location. Staff is friendly and well trained. I'll use this location again and recommend to friends.

Great place to store items. They were kept in perfect condition. No pests. No overheating.

I have moved out because I’ve moved to Houston. I have never seen a nicer storage facility. It was clean, well lighted, well staffed. And the staff was always friendly and helpful - really nice people. It felt very, very safe there. I will really miss it.

This is our third time using this location. The other 2 were excellent experiences. This time was not. We moved in at the start of pandemic and the customer service then was amazing. They helped my daughter during a stressful time. Exactly what I would expect. About 2 months in we encountered problems when we received a late notice on the unit which was set to autopay... according to our bank, Uhaul was attempting to process a payment with an incorrect zipcode so the bank was denying what looked like a fraudulent charge. My bank explained what Uhaul systems were doing wrong and how they could remedy the situation to receive payment. I called Uhaul and explained what they needed to do to fix it. I spent over two hours on hold Through multiple representatives and then was told their systems were down so they couldn’t do anything but to call back. This was the first day (one day late) but they agreed to wave the late fee. Someone from Uhaul called me later that night to say the fee was added back until the situation was resolved. I called the next day to make sure it was fixed and the (different) staff member was rude, insinuating dishonesty on my part, and claimed “unable to wave the late fee” because they had already done so once. So after spending over an hour on hold that day I had multiple late fees, disrespectful customer service, and no real resolution. Ironically when they fixed the zipcode in their system—the one USAA said was the issue and Uhaul personnel denied could possibly be the issue—my payment was magically able to be processed along with late fees. Clean safe facilities but unacceptable customer service. Would be difficult to recommend to other families of college students because of this level of disrespect.

Love the customer service! Clean and well maintained facilities. I will definitely recommend to friends.

Although I had a brief and negative conversation with an employee, who was less than friendly about me using the outside dumptser ( he threatened me and told me that dumping was a $100 fine). I then had a WONDERFUL and professional conversation with the General Manager, Josiah, who advised me that I could pay to use the dumpster, and I was HAPPY TO DO SO. Thank you Josiah for your higher level of professionalism and for explaining the policy to me like an adult, as opposed to the employee who talked to me like I dumping my house trash off at the closest dumpster.

I only stored my things for 2 months but my experience was great. I needed 24 hr access but that wasn't offered. Overall very clean friendly staff. Well lit at night no rodents loved it. I will return if I need storage again.

Great facility and well kept!

Ya'll were awesome!!!!!!

Great staff always friendly

I got a occupied unit assigned but that was quickly resolved.

Baylee was the best. There was a long line and she was the only one at the desk and was dealing with something that sounded really complicated for the one customer and it was clear others in line we’re getting aggravated/anxious. She kept her cool and worked diligently to fix the problem at hand and get to the next customer. Baylee was so friendly when I got to the front and she was so helpful and enjoyable to work with.

I give you all a 10 star for Excellent . Thank you very much.

The process to rent a storage space is long with too many forms.

Awesome facility in a very convenient location. Awesome staff.

Everyone was very professional and very helpful.

Everything about my experience with U-haul was great.

My plans are always to use uhaul I prefer using companies that have been around some time just for refer I am soon to be 58. Thank you and I will be coming back but this time a smaller unit for a few bins

Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.

Thank you.

I'm hearing impaired, and the staff were NOT accommodating to that unless I physically came into the store. They would send me emails, but would not respond when I sent emails to them.

Exceptional service

Used this facility for 6 years Always clean and helpful staff Plenty of roiling carts even when busy

Everyone was helpful and most of all friendly..thank you again

Such a nice facility and really helpful staff

The storage costs are too high. The units shouldn’t be locked after being one day late. The late fees happen too fast. The rate should be prorated when moving out.

Great experience

Facility is very clean and the staff was SUPER helpful

Was a customer for 5 years.

Love the staff here!

my uhaul was given away and I was charged for the bigger uhauls milage fees and when i called to get it resolved I spoke with a very rude rep. i am not happy right now.

The facility is nice and they even have 24 hour access if that is what you need. My things were there for a few years due to constant apartment moving but I never had any issues.

Rates keep going up!!!! cant even use the restroom with out a card . Just dont care about good customers that pay on time .very expense!!!!

Very professional

The service was fast and efficient

I think that the check in and out process with the card is a pain and unnecessary during busy parts of the day when there are a lot of people coming and going. Loud alarms with lots of people there!!

Christy was extremely helpful, and very professional. I appreciate how attentive she was in my situation. Thank you, Monika Fioravanti

I'm still waiting for the Carrolton Police report regarding one precious item lost in your facility. Waiting for the result of their investigation thru the use of your facility camera. Thank you.

This place is great but the upper units are a bit warmer and would recommend bottom units if you're sensitive to heat. I didn't have a problem but some did that I ran into. Would definitely recommend

Great place

Great!

Had all of my one bedroom belongings stored with Uhaul for two years and four months. Nothing was missing from my storage, everything was in very good condition because of the controlled climate.

Thank you for this great facility. It was needed during my home renovations. Location was good and storage was secure. The staff was super friendly and professional.

Just so impressed by the exceptional customer service at uhaul. Whatever you are doing, keep it up.

None

Great place- I regularly do business here!

Was an easy process to rent a storage unit and reserve a truck. Nice people!

some of the staff was friendly however one lady was incredibly rude and demeaing

Staff was really helpful, easy to use the facilities and access my things when needed

Exceeded my expectations on safety and cleanliness

Very friendly and courteous.

My initial contact with this facility last August was very stressful.....employees were less than helpful, even difficult at times. Employees were very inexperienced and ignorant

The only draw back is the slow computer/chip reader at check out; very helpful and friendly people!

I love your service all.

Thanks!!

Great service, nice people

No comments. Thank you!

Everything went super smooth. Had storage with them for over a year. Facility was super clean and secure. Rented numerous trucks. There was one mix up but it was handled very quickly. 5 stars for sure

Great customer service!

Excellent

Clean and nice employees.

Great the whole team was great. The mgr. wasgreat

Great staff and great service!!

I told the front desk that I was moving out, and then received both a bill and a call from an individual wondering if I had moved out. Other than that great facility.

Extremely clean, always.

Katelynn, Harrison and Josiah were excellent in their customer service skills. I will recommend this location to anyone.

I'm happy with the service they provide,

Excellent

Roof in the facility leaks badly.

Great service

none

Excellent customer service. Great experience.

Great Staff

Staff at facility is great.

Carol, Leroy and Miranda were the great ones that knew what they were doing. Everyone else seemed untrained with poor attitudes. Several leaks throughout the facility that will ruin your belongings.

Great help from the staff

No complaints about staff or facility.

The wait time for assistants is very long , two employees working one with experience and one training, which slows down the process. This happens twice . Took 1 hour to check out. Needs more help!!

Always great customer service. Communication was great and the facility was nice.

My things had a home not just a storage. Always saved and the staff even when it has changed, remained the excellent customer service. THANK YOU!

The largest UHaul facility I ever been, very clean and staffs very helpful and friendly. Thank you.

This location did an awesome job taking care of us and our belongings. When we had an issue they were quick to resolve. This storage was for our college daughter, and I felt safe on the premises.

Good customer service.

AWESOME AND VERY HELPFUL STAFF..VERY CLEAN FACILITY !!!

Please see the above ratings.

Service from everyone was nice and friendly and helpful.

It was a good experience, just did not need the services any longer. Thanks

Great Customer Service, very awesome staff!!

I have rented multiple times from UHaul. I reserved a truck and completed the online "checkin" prior to arriving. Despite this, the asst manager asked for all my contact info and was rude. Terrilble.

No complaints about the facility, but cost has increased 40% over the time I had the unit, and was no longer in line with my needs. There are decent nearby facilities with more competitive rates.

n/a

Great facility

Thank you U-Haul for everything! You have been wonderful and I appreciate your excellent customer service.

I stored my stuff here much longer than originally anticipated. The facility was always clean and well lit. I felt like my stuff was very secure and any questions were answered by the friendly staff.

The staff and service were excellent.

This was the nicest experience from the beginning to the end. I would come back to this location if I ever need a nice facility and great people.

All the employees at this facility made everything easy and enjoyable. Jimmy Jehn was acceptional helpful. I will definitely be back for all my storage needs!

thanks for the service

Best storage facility I've ever experienced !! Great people !!!