The redhead at the front desk is awful. Rude. Talks back. I will go to another location next time. Fire her.Cameron G.
Trailer Rental & Towing in Carrollton, TX at U-Haul Moving & Storage of Addison
Pour nous contacter
Carrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
One-Way and In-Town Local Rentals in Carrollton, TX 75006
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The truck was awful. It shook violently between 30-40mph, and at any speed over 65 it shook so violently that it was not driveable. Because I could not physically do the speed limit, it turned a 7 hour drive into an 11 hour slog. I've left feedback when returning the truck and I truly hope it is reviewed and the truck is fixed. That was dreadful.Travis C.
The mobile app didn't clearly indicate what is the ID of the equipment I should be looking at - I thought it was a license plate number of a truck.. .A very helpful employee respectfully pointed out to me the right location of the tag at the top of each vehicle... Also, I was under impression that entire process was going to be online only - but I was asked to enter the store to retrieve the truck key... Totally cool to enter the store - just didn't seem to match expectations given to me during app check out processMaksim B.
I set up my truck several weeks in advance along with dollies and the new u-haul totes. When I went to pick up my truck I used the u-haul app as I was hoping to make things as quick as possible. Firstly it took a very long time to find the truck because they were parked everywhere with no apparent system. When I finally found it I could do nothing because the truck was locked with a key lock rather than a combination lock. So I had to go inside, where there was only one person behind the counter and about 10 people in line. Thankfully the person behind the counter could see in the system I had checked in through the app and motioned me forward to get my truck key. I thought things were looking up at this point, however, it was clear my truck had not been looked at since the last person turned it in. There were items from the previous person in the back as well as in the cab. To make matters even worse it had 1/6 tank of gas or 40 mile range. Thankfully a credit was put onto my account of $42 to compensate for this, but the extra time was not appreciated since I absolutely had to put gas in the truck first before I could do anything else. So obviously since the truck had not been looked at since the last person dropped it off, clearly that meant they weren't prepared for me at all. So then I had to go back inside and wait in line to ask for my dollies and my totes. All in all I was there about an hour before I was able to finally leave. Just disappointed in the lack of preparation and care for their customers time. They should have more people working at the front desk to maintain the line to a reasonable amount of people and the trucks should be prepared and ready by the pick-up time. Thankfully I had no issues with the truck or any of the equipment and all worked as intended. Not saying I wouldn't come to this location again, but I will probably talk directly to a manager if I do to ensure they will have my truck ready with everything I need when I arrive.Joseph C.
Thanks Christa. You explained how the system works very well to a new customer and gave me a good vehicle that was easy to reverseMANAV G.
Excellent customer service!MARIA R.
Our entire rental experience was superb from the reservation to check in to drop off. An organization's culture is driven from the top down and clearly this U-Haul location is operated by a team of experienced and customer-oriented professionals. Having rented U-Hauls for various reasons over the past 20 years, we have never experienced a more professional operation than what we encountered yesterday. The reservation process was simple with an accurate quote. We received a courtesy follow up within minutes of making our reservation, advising us as to the location of our rental. At time of check-in, Miguel (Owner) took care of us extremely efficiently and we were in and out in minutes. At time of drop-off, the U-Haul support and cleaning crew took possession of the cargo van with courtesy. Even a follow up with Kevin demonstrated the high degree of professionalism this group exemplifies. You will not be disappointed.LAURA H.
Quick check in and drop off. Equipment was nice and cleanVINCENT T.
The staff was very outgoing, helpful and kind, especially the outdoor staff working with the vehicles (vehicle returns, prepping dollies, mats, blankets, etc.). This staff goes above and beyond in their job and deserve recognition for their customer-focused care.Paul A.
Excellent service from Donald and HaleyHUGO B.
Very good service and friendly, helpful staff both office and yard. I will definitely use this location again and recommend them highly.EDWARD R.
Good service from start to endANTHONY W.
exelent service from the dispatch the van was not washed inside really clean....LUIS L.
From pick-up to return of a 6' x 12' enclosed trailer, the entire process was handled efficiently and professionally. Could not have been better.EDWIN H.
Only complaint was it was 30 minutes from our destination. I should have been directed to a closer oneGena H.
Every time I go to return the truck/van the app never works. Fix the APP, the customer service at this location is Awesome.Infinite P.
Awesome peopleCHAD NICHOLAS N.
Staff communicated clearly and professionally with me through the entire process and was patient as I considered the many options available. Great experience...very good crew with lots of teamwork!DARRELL C.
On a Monday (after a weekend) it was time-consuming to wait at the counter to check in & check out with a staff of ONE person. Even though this person was experienced and knowledgeable, IF I had been given instructions on HOW to return at the time I rented, it might have gone faster.BRUCE L.
Really good customer service. The online process was very efficient and easy to manage.Jennifer S.
Great service and equipment Thank youJULIE B.
The staff was great. Front desk had people in line laughing and moving quickly. The technician who hooked up the trailer was 100% on top of things and super careful and efficient. I am looking forward to renting and working with this great team again!DANIEL ERNESTO U.
When I picked up the truck at the 70611 location, it had 8 bags of blankets and two dollies in the truck which I did not order. Not all of the blankets were bagged or folded. When I dropped off the truck, the attendant fussed at me for not folding and wanted to charge me $25. I explained that I didn't order the extra equipment and was returning it how I got it. I then had to wait for him to go find his supervisor. He returned and begrudgingly let me go with extra charges, but it made me never want to return there again.Chad A.
Everything was very good, and a super easy processFrancisco E.
Very friendly staffJENNIFER B.