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STEPHANIE F.Customer Reviews for U-Haul Moving & Storage of Ahwatukee
Testimonials From Recent Customers
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Jenna and Donovan were both very helpful during my move in process. I had some issues unrelated to uHaul and they helped make things stress free. Jenna assisted my son on move in day (in light of my absence) and he said she was wonderful! Thanks to both of them.
Anita S. | Premières impressionsI truly appreciated the staff they always made me feel welcome and each individual was always helpful and view friendly and caring
Jenae R. | Expérience généraleGreat service!
MARLENE M.Staff very helpful
Ann A. | Premières impressionsI rented a 5x5 climate controlled storage unit 34 with the first month free. Immediately after renting the unit I found out that there was no separation between my unit 34 and the adjoining unit 33 and I had an immediate need to move in. Since it was the mistake of Uhaul that they rented unit 34 when there was no separation between 33 and 34, I was offered both units for the price of one 5x5 unit for as long as I hold the units. I was informed by the employee of this uhaul location who worked on my rental that he has made a remark on the above in my rental agreement file in the system. But I got an email from Jenna Buck on April 12th that I will be charged for two 5x5 units disregarding the above facts on what happened on the day I rented the storage unit. This is a poor customer experience and unreliable service. I request you to correct this.
MOHAMED S. | Premières impressionsExcellent service! I had a reservation issue and they took care of it for me. Merci.
JOHN S. | Premières impressionsExcellent service
JOHN S.Everyone was so helpful and nice. Pleasure doing business with them.
Janie F. | Expérience généraleEverything was better than I had hoped for
THOMAS M.I did not get her name, but the woman that helped me last Saturday was awesome.
Kathleen L.There were a few hiccups along the way, but in the end everything turned out okey. Thankfully i learned from my experience moving in, and the unloading of a ubox, it is best to confirm in person. So Maybe better communication from the online reservation could be helpful. But i also know there are a lot of pieces that have to fit together, so over all it was a good experience!
sherie h. | Expérience généraleJenna and Donavan were amazing and the process was seamless.
LUZ M.I hated the online picture taking of odometer,my phone couldn't take a clear picture, the page wouldn't move on, I was delivering the truck 1/2 hour early, I was almost in tears and had to call uhaul at night to get it resolved I was so tired. I tried to do it for a half hour!
LORRAINE K.My experience with uhaul was bad this rental.
RICHARD T.Jenna was so helpful when I came into look at storage options she provided me with the best storage for my needs and also arranged for a truck to be rented to make moving easier. Throughout my time here I can say that is really was a great experience. Jenna and Emily were always kind, knowledgeable and even returned my phone call when they were out walking the property. I would definitely recommend this storage to anyone looking for a safe secure unit it and absolutely amazing customer service.
Kylee N. | Expérience généraleGreat service and very friendly and helpful.
John M. | Expérience généraleNo issues with these wonderful people whatsoever Easy access storage unit was clean and a good size for the price.
Katie P. | Expérience généraleThis move was particularly stressful and upsetting for me. But the staff I encountered at U haul storage while loading my items into the facility made it a bit easier and set my mind at ease knowing my belongings would be safe and sound in a clean, secure building. The staff treated me with understanding and compassion and I would recommend this place to anyone who needs to utilize storage.
Carol M. | Premières impressionsEverything was great!
MICHAEL R.Hi, Double charge..I looked at my bank account and there is a charge for 111 which is what my contract stated, but I also have a pending charge of 59 $and some change posting on my account. I need that extra charge to be removed. Merci.
SEAN H.Please vacuum the beds of the vans. I got 3 splinters of something that I couldn't even see...which leads me to believe it may have been fiberglass or something. Next time I should wear gloves before putting my hands down on the rubber liner of the vans.
JAMES F.Great customer service and truck was a very nice ride, very easy to handle. Staff was very efficient, friendly and very helpful. Will rent from again:) thx
LEANN C.Helped check-in by such a friendly guys - thank you for a great experience! Our new go-to U-haul location!
Jort R.Jenna was very knowledgeable and efficient. Very pleasant to work with.
John M. | Premières impressionsHank was amazingly friendly and helpful.
DIEGO D. | Expérience généraleWe ended our storage on the 7th of January & we were helped through the process in the office by the nicest lady. She was so friendly I wish I remembered her name. So nice to deal with a pleasant person. Merci
Marybeth G. | Expérience généraleEveryone every time we’re outstanding I had some difficulty with the virus and other medically unable to work for a while and I was very happy that they gave me a great deal would recommend u haul to everyone thank you 🙏
jon w. | Expérience généraleGreat people with great service!
David G. | Premières impressionsThis was the most easiest , quickest , & friendly. I will be back to rent for another move in a couple of weeks.
MONICA S.The only hitch was that I spoke to a man when I removed my stuff and he said he would take care of it and he didn’t
LORI H. | Expérience généraleI was sincerely surprised how friendly and helpful the staff in the Ahwatukee storage facility was. Amazing, the solve all my problems, including some that I was thinking that were not possible. I moved a truck with furniture to a temporal storage and they talked with the truck rental to tell them that I was going to keep the blankets for some days more, solving my problem of protection of the furniture. When I arrived after 3 days driving the truck... I found that the previous person renting my storage did not removed the lock, they quickly find to me an alternative solution that worked perfectly for me. They helped me to remove and reinstall the car carrier in the truck... etc, etc.. I was absolutely surprised about all that. I will absolutely recommend to use this facility! MERCI!
DIEGO D. | Premières impressionsAwesome resource for movers and storage . Highest recommendation.
DJ W. | Premières impressionsHank is the absolute best!! He made sure I was checked in - my code worked and continually making sure I was having the best experience during this crazy time. 5+ Stars for Hank
Katherine N. | Expérience généraleExcellent service
George B. | Premières impressionsI did not rent a unit.
Carol A. | Expérience généraleGreat, efficient service; Thank you!
Michael D. | Premières impressionsI would rate staff as excellent. The place was clean and mostly was fantastic. They had convenient dolly's to assist with the moving which was much appreciated. The storage was clean and they even had pest control boxes in the unit. The only issue I had was that I had paid for 24 hour access but did not have it and drove over 40 min with a load to put in storage and couldn't get in. We finally learned the day I was moving out that apparently someone else had the same code as me so that was impacting my key code access. I called U-Haul Customer service that night and they informed me only the manager on site can adjust access but they were already closed so they were not able to assist me. They really need to have someone available 24/7 that has the ability to fix such issues because this really did cause quite an inconvenience for me. Also, they should have some check and balance in place so the same access code can't be picked and so my situation wouldn't happen to anyone else. This seems to be more a U-Haul problem vs the local staff problem. The local staff was fantastic, helpful, and very friendly.
Sheron H. | Expérience généraleBest around
GAGE R. | Expérience généraleAll was great! Arrived with no reservation and was out the door in 15 minutes.
DAVID H.Nothing,everything was great!
Reginald H.Jenna was great.
NEAL B.Nice place to store your stuff ,The people are nice and friendly .
Hanoch V. | Expérience généraleThank you for theoverall superior customer service !
Pete R.Very helpful and knowledgeable and professional. Would definitely return when and if needed.
anita j. | Expérience généraleBoth ladies who helped me did a great job. I appreciate the lady in the end who came out with me to do a quick walk around the van to make sure it was in good shape. I know I'm being paranoid but I just like to make sure everything is in order. Merci.
ADAM O.Nothing. Everyone who works there is great!
JENNIFER L.Jenna Buck is AMAZING at the ahwatukee location -- so is HANK! I feel very grateful!
NOSHIN R. | Expérience généraleExcellent customer service. Renting a cargo van was a pleasure. Merci
STEVEN S.Henry , was extremely helpful and professional. He is a great representative for UHAUL Give him a great holiday bonus...
Robert K. | Premières impressionsEverytime I've used uhaul the experience was always exceptional! The staff is friendly, professional, and I'm always taken care of in a timely manor.
Alohna A. | Premières impressionsI have used this location several times prior - the staff was excellent and very nice BUT the truck I rented was awful and should be taken out of service. I could not move the seat forward and had to seat forward in the seat which causes unsafe driving. It cleaned with a Clorox wipe and the steering wheel and seat were filthy filthy dirty. The viser was broken and hanging The doors do not shut well unless you slam extremely hard the outside of the truck and windows were very dirty. In the environment where people can get sick â€" this truck is a lawsuit waiting to happen for uhaul. I went 32 miles and had to add back 2 gal of fuel. It's a gas hog â€" it rattles so bad you can't hear anything else when driving - this truck is a car accident waiting to happen. A total liability. I have previously always rented much newer well maintained vehicles at this center. I dropped the vehicle back after just a few hours very disappointed and left feeling like I deserve some of my money back ðŸ˜. Dsanchez37@cox.net
DIANE S.From the time i first called to dropping the truck off, everyone was so friendly!! I spoke with Emily on the phone a few times and she was awesome!! Then checking the truck out, Hank or Henry (can't remember exactly) went above and beyond to accommodate us! He was very happy and very friendly, which made moving in Arizona heat, mid day a lot less miserable! He was informative and seemed very knowledgeable about everything we asked. He was great. Service was still great All the way to the time we checked the truck in. The girl at the front desk (24hrs later) was extremely proficient, super nice and made check in a breeze!
Sarah M.The Ahwatukee Uhaul on Chandler Blvd has always had pleasant courteous employees that are extremely helpful.
Francine L. | Premières impressionsExcellent customer service!
CHARLEY S. | Expérience généraleHank was very helpful and fast.
Joseph L.Your staff is very friendly and helpful.
Rob B. | Premières impressionsThe location was great. I do however have a problem the advertised pricing of their trucks and mileage during reservation. I will not choose uhaul again as a result.
Stephanie P.All the workers are very friendly. Move in was very pleasant. Will be there for awhile.
Richard B. | Premières impressionsNothing. Top notch customer service.
Dyllan S.I do not see anything to improve.
Gina J.Everyone was super nice. Process was efficient.
TROY S.Could not have been an easier experience. Great service. Thank you!
NICOLE J.Very friendly and helpful. Will return with all my moving needs
Brett D.Very easy to do business. I made my reservation online, super easy.
Francisco O. | Expérience généraleThe staff was very helpful and kind as well as very professional.
Gordon B. | Expérience généraleGood place to have a storage.
JUDY K. | Premières impressionsThe online system did not work well. I have had not so good experience with U-haul customer service in the past, but U-haul in Ahwatukee had good customer service. The lady took care of me when I had problems with online access. Then when I returned truck, site was not working.
Benjamin T.Outstanding service and will definitely recommend to others !
Christopher R. | Premières impressionsIf I get Covid you fail all ratings. The air flow in your office is screwed and the drop shields are vibrating wild. No covid protection there.
Wayne J. | Premières impressionsThe owners/operators are amazing! I highly recommend this facility to anyone. They're fantastic, individually and the business as a whole. They personally contacted me to inform me about the road construction which- truly affects limiting the route to the establishment. The truck was very well maintained, and thoroughly cleaned for COVID standards. I genuinely enjoyed working with the owners and I will use them in the future should the need arise, without hesitation.
Rebecca L. | Online Move InYou guys made it easy. But I need a larger space, can I swap my current one for a 10x8x10?? I'll just call in the morning. Thank you, Pat
Patrick F. | Premières impressionsThank you for making a stressful situation effortless and easy. Love you guys.
Pepper H. | Premières impressionsI have had very good experiences with U-Haul. I will be using them several times more this year.
Robert D. | Premières impressionsMy experience yesterday was not satisfactory. I was unable to un load my unbox into a unit and am now having to wait until monday for another manager to come and move the box so it can be unloaded. The person that first helped me, it was his last day and you could tell he did not want to be of any assistance. Every one else i spoke with including jenna who was learning the new location was helpful and i am sure this will get resolved
sherie h. | Premières impressionsCustomer service was on point. Very friendly and courteous. Quick to get me in and out. One of my best experiences so far. I don't remember the gentleman's name who helped me, but he has a cool tattoo on his forearm. You better make sure you keep this guy around.
MARK K.The location was not flexible at all to provide some type of refunding when I had cleared out the facility on Sat June 28th not realizing that the auto payment for July was processing on June 25th. I could not move everything on in middle of the week. I will not recommend this location for this very reason. Otherwise, the space itself was good. I had been there a few years with no payment issues and there was no willingness to accommodate this single request. I contact location management, call customer service, and spoke with customer service manager. No one was willing to be accommodating for a reasonable request. That's not acceptable customer service.
MORRIS D. | Expérience généraleThe guy that ran the was amazing. Excellent service à la clientèle
VINCENT G.Stephen Owens gave us exceptional service!
ADEMIRA P.I forget the gentleman's name that helped me but he had phenomenal customer service! Great attitude, very friendly and helpful. I will definitely use this location again for the service alone.
SUHAIB Z.Upon returning the van, there was no parking spots. Had to wait for 20 minutes to get the service rep to come out and accept the vehicle. Please have a designated drop off spot, so the customers can drop off the vehicle there. If it was after hours, I did not know what to do.
Nader S.Rented a small box truck. It would have been nic if it had a built-in ramp like some of your larger ones do.
Terrance M.The gentlemen that helped me was wonderful!
Randi W.Excellent customer service at Location
Jennifer L. | Online Move InYour staff was very nice and helpful
LAUREL L.This storage facility met our needs well. Convenient to home and climate controlled. Would use this location again if needed as this was already our 2nd or 3rd time using this location.
TOM S. | Expérience généraleYou advertise your truck rental for 19,99 plus 1 $dollar per mile. I had the truck for 2 1/2 hours, I was charged 71 $... absolutely ridiculous... and false advertising. I will never use Uhaul again.
JULIE W.Customer service was fantastic! He was very nice and helpful. I'm sorry I don't remember his name.
Jennifer L. | Premières impressionsVery nice people. Friendly.
Mark S.Check out and check in, very efficient.
Charles B.one of few places services was or should say "direct& simple" non of this referring to someone then some sone way it should be
Anthony R.very friendly staff, easy access to storage unit. An excellent experience uhaul! Thanks again.
John O. | Premières impressionsDominica was very friendly, helpful and knowledgeable. Did s great job referring a crew to Addis with unloading the truck.
David M. | Premières impressionsVery easy process.
DeAnna P. | Premières impressionsGreat staff, helpful beyond expectations!
JOHN S. | Expérience généraleConvenient location for storage and the staff at Ahwatukee Uhaul are absolutely wonderful!
Joe Ann L. | Expérience généraleGreat customer service and van was clean and ready when I arrived for pick up
Carmen M.I loved working with the staff over the last two years and will have nothing but good things to say about their help and service!
Joseph M. | Expérience généraleThe young man who checked out and then checked the truck back in was very helpful and friendly. Excellent empolyee!
Susan W.Both members of your personnel were extremely pleasant and helpful.
Kelly L.Check in/out staff was excellent and truck was surprisingly cleaner than most uhauls I've used
Jerrin W.Need no improvement personal was very helpful
Tracy H.Friebdly
Debra P.It went very smoothly
James B.Good customer service
Andy H.Great customer service and smooth transaction from the start to returning the truck.
Mark B.90 $for the 3 hours I used the truck and dolly is pretty stupid. Other than that the employees are awesome.
Marc A.The staff in this location is awesome!!! Thank you so much! It has been an awesome experience moving with U haul
Anjara A.Dominica did a fabulous job!
Thomas S.The young man helped me so much. Great customer service!!!
abbie A.-
Juan R. | Expérience généraleBoth the check out and check in agents were amazing. Great guys, understanding and very helpful.
Robert G.Overall great easiest experience that we have dealt with by far!
Jessica C. | Expérience généraleI have moved 9 times in the past 3 years. This location and staff were the kindest, friendliest, most professional team I have ever come across. Amazing.
Amelia T.Great service
Msfarra H.Everything was great, thank you for the help.
MATT H. | Expérience généraleTaking care of all my moving needs. Provided the correct storage size unit for my needs. Informed me of all my options.
Bill C. | Premières impressionsMerci.
Michelle F. | Expérience généraleThe manager (Dominica?) was extremely knowledgeable and helpful with storage and the trailer hook up. She went over/beyond making a stressful situation smooth and problem free. Thank-you!!
Jennifer S. | Expérience généraleGood place, good hours good staff
Noel D. | Expérience généraleOnly complaint really is The climate controlled units are supposed to below 85, it was right at 85 the past few months which made it a bit stagnent, and a little warm but overall the experience was ok
Kristina Y. | Expérience généraleGreat office staff. All ways willing to help
Darnell L. | Expérience généraleGreat facility with convenient hours
RONALD D. | Expérience généraleI didnt feel rushed and all questions were answered
Mike T. | Premières impressionsThis store is the best ! Awesome customer service and extremely helpful.
lisa c. | Premières impressionsNo hassles, only needed for a month and it was a smooth transaction. Great staff.
Adrianne M. | Expérience généraleGreat customer service! Friendly staff.
David G. | Expérience généraleAmazing customer service from from office Don’t remember the 2 lady’s name but amazing service
abraham c. | Expérience généralethey are so nice!!!!
natalie b. | Premières impressionsVery accommodating and helpful all the time
Elba C. | Expérience généraleI wish all businesses had employees like yours.
John N. | Expérience généraleThe managers were great... Very helpful. They made sure we had everything we needed including plenty of water to drink. After 2 years, our belongings were just like the day we put them there.
richard b. | Expérience généraleNo comment
Heather S. | Expérience généraleEveryone was polite,courteous, &. Efficient. Facility neatest. Cleanest,of any U Haul location I have patronized. Keith Peterson
Keith P. | Premières impressionsThe staff was very helpful and accommodating. I had some issues with the amount of things I needed to store. And they were very helpful in finding a solution.
Martin G. | Premières impressionsDominica was amazing !!! That's all that need to be said
Mark Anthony B. | Premières impressionsGreat service Quick and easy
Russell Y. | Premières impressionsDelightful owners. Friendly and competent.
jim g. | Expérience généraleAll the staff are friendly and helpful, going out of their way to ensure a great experience.
Anthony F. | Expérience généralegreat facility...great support from the staff!
JIM G. | Expérience généraleThe team was very helpful and kind.
Shellie P. | Premières impressionsGood value for the price, nice very clean facility.
Dave F. | Expérience générale.
Larra F. | Expérience généraleThanks great staff and great service 👍
KENNETH P. | Expérience généraleVery friendly staff & always helpful.
Margie W. | Expérience généraleVery easy, staff was courteous and nice. Merci.
Eileen D. | Expérience généraleIt was great. Thanks.
Matthew Y. | Expérience généraleVey helpful, friendly, and competent.Could not ask for better service.
jim g. | Premières impressionsSmooth setup of the account. Was using my storage unit within 20 minutes of arrival.
TOM S. | Premières impressionsWonderful experience with U-Haul. Very clean storage areas, safe and secure and staff were friendly, knowledgeable and courteous. Thank you U-Haul, you guys rock!!
Katie D. | Expérience généraleSteven and Dominique were wonderful to work with. Always helpful and friendly.
Carol B. | Expérience généraleGreat location,easy storage rental process,office staff was great.
carlos d. | Expérience généraleStaff running the facility are very professional and seemed to go out of their way to help in any way they could. Hard working people.
Diane K. | Expérience généraleVery professional and helpful.
Dorothy A. | RéservationStaff at U-Haul Storage on Chandler Blvd. went above and beyond to accommodate our needs, TOP Notch customer service! Merci.
Jennifer B. | Expérience généraleVery good experience
Connie R. | Expérience généraleVery professional and great staff
Don A. | Expérience généraleStephen is great. Very customer service oriented. Love the facility ... glad our son took over our unit and is still using your rental storage service.
JOHN AND TERRY B. | Expérience généraleeverything was already prepped for our arrival to the facility and the process took no time at all to complete
JAMES H. | RéservationStephen is always so friendly, polite and professional. It's a pleasure doing business with your store.
debbie s. | RéservationSuper friendly and personable. Able to accomodate changing needs and solve problems.
Ericka A. | RéservationExcellent and friendly service. Very simple rental system.
Ruth T. | Expérience généraleVery friendly and polite people! I would recommend this place to everyone!
David G. | Expérience généraleIt is a great facility!
CARL F. | Expérience généraleThe staff and buildings were kept neat. I had a ground floor unit and the 8' height limit with the chicken wire across the top was a little restricting for tall items.
jay c. | Expérience généraleThe online check in didn't work so I had to deal with the office and I'm glad I did. Everyone was helpful, friendly and fast! Drop off was a breeze and everyone there was also great! 10/10
Colleen B. | Expérience généraleDomonique was awesome very detailed regarding my move out, and friendly. I highly recommend her and this location
Daniel B. | Expérience généraleThe manager was great, she helped me on numerous occassions
Davawn P. | Expérience généraleThanks for making it easy.
Kenda V. | Expérience générale