Évaluations des clients U-Haul Moving & Storage of Albany

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Albany

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Denise A. le

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Very efficient

Barbara O. le

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Fast. Friendly. Convenient.

August D. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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Le client n'a pas laissé de commentaire.

Nancy C. le

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Le client n'a pas laissé de commentaire.

Jessica D. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Kristi A. le

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Le client n'a pas laissé de commentaire.

diane T. le

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The young man that serviced me was very helpful

Joseph S. le

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Le client n'a pas laissé de commentaire.

Warren S. le

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Le client n'a pas laissé de commentaire.

Lydia L. le

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Excellent customer service! I cannot stress enough how easy and well priced Uhaul was to use, and this particular location was extremely responsive to my needs and helped so much! I'd give 10 stars if I could!

Lucianna B. le

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Le client n'a pas laissé de commentaire.

Yessenia P. le

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Very nice costumer service

Martha M. le

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Great experience. Especially Michelle who works at uhaul provided excellent customer service, answered all of my questions, and made my experience at Uhaul a positive one. It made a big difference during my moving process. Thank you!

Thomas H. le

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Nothing! It was great!

Tianderah T. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

Lawrence M. le

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Le client n'a pas laissé de commentaire.

Hairo V. le

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they have to have a clearer method with the level of fuel in their vehicles, luckily I took pictures before leaving with the truck when I returned they wanted to load me more money for the level of fuel since the information on the paper was not the same as on the dashboard of the truck but when taking the picture everything went well

PAUL H. le

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The experience was awesome the gentleman that took care of me when I was dropping off the truck was excellent I would recommend U-Haul to anybody thank you again

Elizabeth K. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

dennis D. le

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Very good experience. Help full staff.

Celifa L. le

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This location needs all new staff and management.

ANDRE S. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

Kashona J. le

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Got truck on e returned on empty just to tell me there was gonna be a charge so I feel I gave money away been renting for years never had this issue

joeph P. le

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Provide printed receipt. I was ubable to print download in order to receive recompense from my sister. (she paid me anyway)

Danielle O. le

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Good

Shamariah C. le

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Le client n'a pas laissé de commentaire.

Daniel K. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Paul F. le

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Le client n'a pas laissé de commentaire.

Demetrius M. le

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Have honest and reliable worker

Jean Z. le

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Your guys were just really good. You were well organized, the truck was clean, the equipment was ready, counter people were very polite and the return was easy. This location is a model of a well run location.

Bryan A. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Vlad P. le

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Le client n'a pas laissé de commentaire.

Kyle B. le

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Le client n'a pas laissé de commentaire.

Dalton D. le

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Slow hookup

Michael M. le

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The breaks on my unit didn’t seem to be working all too well and the mirror on driver side was very hard to move

Mary H. le

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I wish I could extend the rental online instead of having to call.

Musa K. le

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Le client n'a pas laissé de commentaire.

Joseph F. le

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Ill never be a customer again.

tim C. le

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Service was excellent, very friendly and helpful staff. Van could of been just a little cleaner but I’m a little crazy about that !!!

mary O. le

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Le client n'a pas laissé de commentaire.

vivian H. le

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Le client n'a pas laissé de commentaire.

Geoff P. le

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Le client n'a pas laissé de commentaire.

Skerdi T. le

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Backup camera for big pick up truck

Peter A. le

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Attended stayed after closing to check in vehicle at drop off.

Joseph S. le

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Le client n'a pas laissé de commentaire.

John B. le

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Very efficient pickup and drop off of a clean and well maintained van

andrew N. le

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The facility was clean and full of the things we needed to move but the staff was not very helpful in navigating the rental process or providing service in a timely manner.

Salley Z. le

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Truck door whistled like the seal was loose and the seat cover kept coming off. Other than that it was a good experience.

David L. le

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First - the vehicle more miles on it than the initial ticket claimed...not by much - but it's the principle. Then when I went to pay - I was charged an insurance fee. I claimed that I specifically stated that I DID NOT want insurance when I reserved the truck. I was told by someone wearing a nameplate that identified her as "OWNER" That I selected this when I reserved the item. I informed her that there was no was for me to select this because it was a phone conversation. In addition - my "estimate" gave me a total price - which DID NOT include insurance. Lastly, I was told by the "OWNER" that I would NOT be charged for the insurance...and when I got the receipt email....I WAS charged for it. While I was at the store - I watched several other people come in and complain about the service they received... Someone here is banging people in the head for every little penny she can get her greasy little fingers on... I WILL NOT return and will be very VOCAL with my associates regarding this facility. Have a nice day.

Darren L. le

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Le client n'a pas laissé de commentaire.

Carl J. le

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The trailer had broken lights. The person at the counter would not help me and was on his personal cell phone the entire time. I had to get my own trailer. He would not give me another trailer that worked. I asked for the manger and was told there was not one to walk to.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Mary K. le

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Le client n'a pas laissé de commentaire.

August D. le

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No problem staff was very knowledgeable and respectful

stephen T. le

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Prompt, courteous service. My van was ready for me when I arrived at the scheduled time. The vehicle was clean and operated well. Drop-off and final billing was painless.

John F. le

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Le client n'a pas laissé de commentaire.

TABITHA k. le

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Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

daniel r. le

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Great job

Ira Z. le

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Have the key drop box on same side of building as vehicle drop off or more clearly marked as to location

Sherman B. le

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The equipment was in excellent order looking forward for a long term relationship with U-Haul

Shontaya K. le

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This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Theresa K. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Very friendly, very helpful. Excellent customer service.

August D. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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The back interior of the van was soaked. The rear lights were out. Wipers need to be changed. The lights and wipers posed a serious hazard, especially due to the weather.

David D. le

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the trailer hitch was lock down was rusted and tough to turn, a spritz of lube would be helpful.

Anthony D. le

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Major run around from Uhaul! Cohoes and Albany

Joseph C. le

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Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

francis G. le

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You only gave me 254 miles to go from Albany NY to Martha's Vineyard. And since you have no drop off in Martha's Vineyard I had to come back to Bourne MA costing me an extra $100 for a boat. And then you charged me for going over the miles. Then you charged me $25 cleaning charge. And i turned everything in the way i found it. I should get some money back.

Yanique M. le

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They charge me for 2 days instead of one just thieves.I didnt even use their truck for an entire day.

KATHLEEN J. le

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nothing, everyone was very efficient, no time waiting.

JAMES B. le

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I just want to say a BIG THANKS. We were stranded for an extra 2 days due to the blizzard and U-Haul was very understanding about returning late with the trailer. Means a lot to me. Thanks again James Benn

Reynaldo G. le

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Customer Service is poor no communication

jamie A. le

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Le client n'a pas laissé de commentaire.

Zach M. le

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Le client n'a pas laissé de commentaire.

Colleen S. le

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The employees were delightful and helpful.

Mary R. le

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Service was slow but professional. Everything was explained and the van was clean. The location of the facility was very good as it was just off the highway.

Ashley S. le

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The location was easy to find, well maintained, although the staff wasn't the easiest to work with.

JAMES C. le

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Le client n'a pas laissé de commentaire.

Claire F. le

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Le client n'a pas laissé de commentaire.

Stephanie N. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Le client n'a pas laissé de commentaire.

WANDA L. le

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Great

Doug B. le

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Checking out was a little slow but eventually someone came in from outside and was very helpful so initially I was getting annoyed but in the end the staff did an excellent job and I would give them a high rating.

robert S. le

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Picking up trailer from 2 locations in NY was a nightmare. They sent me to a location a day later than the truck but no trailer. Drove approximately 60 miles to get, at 12 miles a gallon. And WASTED A DAY . If I could find a way to tell social media I will.

Linda P. le

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Le client n'a pas laissé de commentaire.

Wanda L. le

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Very pleasant employer and fast service

Shakoah M. le

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Very rude customer service! I will never rent from here again!

obioma N. le

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Le client n'a pas laissé de commentaire.

Rodney S. le

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Le client n'a pas laissé de commentaire.

Carolyn S. le

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Knowledgeable staff. Willing to help.

Donna F. le

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Le client n'a pas laissé de commentaire.

HUGH M. le

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Le client n'a pas laissé de commentaire.

Jeremy V. le

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I was never notified that the location where I went to did not have an auto transport. All the phone calls and getting the run around was very frustrating. I finally was able to reserve an auto transport in Albany. From 7am till around noon this past Saturday I was off and on the phone with U-Haul. This is unacceptable practice U-Haul. Location: U-Haul Moving & Storage of Glens Falls 112 Main St Queensbury, NY 12804

Abby M. le

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Le client n'a pas laissé de commentaire.

BRIAN H. le

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Le client n'a pas laissé de commentaire.

ELEN C. le

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Very fast both pick up and drop off. Everyone was knowledgeable as to what they were doing.

Maureen C. le

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Le client n'a pas laissé de commentaire.

Falcon R. le

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Great Job-however I have been trying every week to get a hold of someone in the commercial rental area as we have now secured truck rentals every week for the past 2 months and would like to speak with someone about a better mileage rate based on our volume business. Please reach out to me: Jeffrey Reilly 518-256-3384 Jreilly@kimberlyscott.com Thanks in advance, Jeff

jim G. le

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Our U Haul experience was flawless. Very efficient.

August D. le

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Very good love this facility

Jeanette B. le

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My box spring was stolen but

myrtice T. le

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Staff is very friendly, professionaland helpful.

Dana M. le

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Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Sheleisha S. le

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Very easy to get everything staff was very friendly

Ryan S. le

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This place sucks

Hannah W. le

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I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Carlene B W. le

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I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

FRANK C. le

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No comment

Chavez G. le

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Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Carlene B W. le

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I was very satisfied with The services and will always use your company for future and recommend a friend

Jeffrey A. le

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Great experience, thanks!

Tamara V. le

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Thank you!

Ron W. le

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Pleasant experience, staff were courteous and helpful.

Martin M. le

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Good experience with staff. Carts and elevators worked well.

Sarah B. le

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Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Phillip B. le

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It was a very bad experience and I rather not go into details

marisa z. le

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See google review.

Eamon K. le

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Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Casey W. le

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Great central location.

Ron W. le

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Overall positive experience. Roshawn was very professional and helpful.

VUKASIN M. le

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Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

Kimberly C. le

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great staff!!

Gary W. le

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Great service

patricia d. le

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Excellent and professional staffs

Emerald H. le

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The service there with the elevators was terrible I will never do it again that was my only problem .

manuel p. le

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Staff helped me work around reservation issues

JOSHUA A. le

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Decent location

Richard C. le

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Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Stephanie T. le

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The service was fast and quick and the employees were very helpful.

jay r. le

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Excellent customer service specially roshawn (assistant manager) he helps me a lot.

Lourdes L. le

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I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

rarsheen a. le

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Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

Paul F. le

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Simple and quick. Facility was clean. Thank you.

Adefolahan O. le

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Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Philip C. le

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Great people. Very helpful.

Carmen N. le

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Eventhough I rate your company as excellent. The elevators need to be more attention.

Brenda G. le

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The workers where very friendly and helpful

Idhailia P. le

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Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

DENNIS S. le

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After almost 2 years mouse dropping and urin cost unknown $$ damage

DEREK L C. le

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The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

FREDRICK S. le

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Very friendly and I would tell a friend.

Gabriel R. le

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Warm and clean and family friendly place to keep your memories.

christopher f. le

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the customer service rep at the counter was excellent. Very friendly and helpful.

Jacqueline H. le

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The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

vera f. le

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This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

kimberly r. le

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I will definitely use this storage again if I needed too.

Brittany H. le

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Informative and helpful

laritz j. le

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These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

eric t. le

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it sucks. Was treated horribly and threatened auction over one late payment

MATTHEW M. le

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My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

Paul B. le

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So Far So Good. The customer service agent was excellent. The elevator not so good.

David M. le

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Nice experience

David M. le

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Very nice and clean truck. Reclining seats

heather j. le

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thank you

Clifton W. le

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my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Shakeyisa B. le

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They was great and answered my questions and more

Nikia P. le

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SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

VERONICA R. le

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Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

JOANNE R. le

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I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

LOUISE S. le

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Used you for several years. Good experience. Excellent staff. Thank you, Louise.

Shamikie S. le

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This place sucks. No one washes each other hands it’s just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

ANITA ANN D. le

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Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

Victor S. le

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Outstanding!! The delivery person who's name is Jamie was just the best!!!

Karen H. le

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Great service

TATIANA V. le

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Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don’t do business well. My belongings were sold without notice and I am a unsatisfied

keisha b. le

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I'm good as long as nothing goes missing

Celifa L. le

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Very poor management and not helpful with move in process.

Emmanuel P. le

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I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

feryan a. le

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The property is clean. Pick-up and drop-off of items to the storage space is seamless.

maria c. le

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Very helpful and well inform about the services that u haul have .

Tony C. le

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Your driver Jamie was great very helpful and considerate of our needs.

Robert C. le

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I love renting from you and working for you . In my book your are number one company I’m the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.🙂😊

Susan L. le

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Kudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move

Sonya M. le

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Shipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Would recommend!

WILLY SERGE M. le

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A U-Haul employe stole my belongings.

Nancy S. le

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I used the UBOX system to move. I would highly recommend this service to anyone. The wasn’t a glitch from delivery to pick up. Smooth sailing!

David F. le

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Thx

Sean N. le

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Pretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.

Fleurette J. le

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Eve

Crystal P. le

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Ok

Cherine C. le

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Satisfied no complaints

kelsie c. le

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All of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany

Vivianne B. le

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The staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.

Tess D. le

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I didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!

Raquesha E. le

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The staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.

Desarie R. le

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The storage unit was clean and good the workers was pleasant.

Kimberly F. le

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I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I’m now scared .

Sophie C. le

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-

ASHEEM C. le

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Keep up the good work!

Julia J. le

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The storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?

Colleen K. le

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My experience with U-Haul has been very good. I have referred U-Haul to many family and friends.

jay m. le

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I called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.

Diana S. le

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This transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.

Daniel M. le

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Staff was very friendly and accomodating.

michael h. le

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Was a good experience

Ernestine s. le

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After getting our things out of storage we found live mice and droppings. Was not happy about this at all.

Philip B. le

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Excellent job.

jarmel r. le

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No comment

Christine M. le

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The delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times

Anita B. le

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Very friendly helpful staff.

Odena P. le

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none

quadaisa n. le

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when Iasked them to speak tosomeone for the last two months About an overcharge they’ve refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4

Monique S. le

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I lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement

CYNTHIA M. le

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I was very satisfied with the staff and facility. Thank you.

Hamsa M. le

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THE store manager was awesome. He helped fixed my storage issue in 10 mints.