Évaluations des clients U-Haul Moving & Storage of Albany

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Albany

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Roger E. le

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Le client n'a pas laissé de commentaire.

Sheila F. le

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Le client n'a pas laissé de commentaire.

MICHELLE G. le

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Le client n'a pas laissé de commentaire.

Becky N. le

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Le client n'a pas laissé de commentaire.

Ife D. le

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Had a bit of difficulty obtaining the truck after hours. The system is a bit flawed. Took two hours to get the truck.

Andre H. le

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Le client n'a pas laissé de commentaire.

Shareeba R. le

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Le client n'a pas laissé de commentaire.

Laura G. le

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There were a lot of hidden fees, the pricing was not upfront at all, and there were multiple errors in the way that I was charged

myrtice T. le

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Staff is very friendly, professionaland helpful.

richard W. le

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Need to have swing employees that can work outside or inside depending on where the line is to decrease wait time.

Robin G. le

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Le client n'a pas laissé de commentaire.

Laurence W. le

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My original reservation was for Saturday morning and instead of getting the A/T auto trailer, I was assigned a dolly which I didn’t ask for...None were available for that day in any location and it inconvenienced more than just one party. Gross incompetence at its finest...

Samuel M. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Transmission needs work on my truck. The people who work at this location were wonderful.

Ronald G. le

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All went well

Douglas R. le

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The hold lines to customer service are unacceptable the fact you can change a reservation pick up location and the size of the truck is on acceptable. I had a truck and trailer rental scheduled for the same location my reservation was split to 2 locations over half hour away from each other my truck was supposed to be a 26' truck and it was a 20' truck had a cancel the truck reservation is not big enough and rented with another company. The customer service with penske rentals was exceptional and I will tell everyone never to rent with you haul into only ran through penske.

CARL S. le

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Le client n'a pas laissé de commentaire.

jauwin G. le

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I rented a van for an hour. The location closes at 7pm and when I went back at that Time the guy could not check me out because they were closing and asked me to park the van with the trucks and told me to put the key in the Orange drop box, which I did. They kept calling saying the van was not returned. I asked to have a manager call me several time and nothing. I went down there three days in a row and finally spoke the the general manager who looked at the cameras and fixed the problem. Thank you for him. But while waiting other customers made me aware that this location does this all the time.

Dana M. le

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Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Sarah O. le

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Le client n'a pas laissé de commentaire.

Phillip B. le

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Le client n'a pas laissé de commentaire.

Holly H. le

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Le client n'a pas laissé de commentaire.

Sheleisha S. le

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Very easy to get everything staff was very friendly

Lorraine E. le

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Nothing, I've always have had a great experience whenever I needed to rent a truck or a van from uhaul.

Sean S. le

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Le client n'a pas laissé de commentaire.

Norman L. le

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I did not have a correct address for drop-off on my itinerary

Cherie W. le

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The location needs more staff.

Maryann P. le

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Hello, your maintenance worker Darrell was a GREAT help, Robert was excellent with his service, and Melissa Milinier was rude, not courteous & when I approached the counter she didn't say hi all I recieved was a dry & tired "What can I help you with", nor did she have a smile on her face. Also, you guy's require (buyers) to not smoke in the vehicles but Melissa (your EMPLOYEE) was smoking in one of the vehicles as she was moving it so that I can park my Uhaul rental truck. She's a liability to you guy's company.

Cesar F. le

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Le client n'a pas laissé de commentaire.

Joseph K. le

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The only problem was that I was charged for the use of a dollie and I never got a dollie. So I do not like paying $7.00 for this.

Gail B. le

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Le client n'a pas laissé de commentaire.

Andrei D. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

John S. le

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Always a line and long wait. Understaffed.

Joseph M. le

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Make sure you have right gas in the tank that you put on the receipt for customers to put back. They said an amount that was way below. But overall it was good. Thanks.

Joseph J. le

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Le client n'a pas laissé de commentaire.

Brett R. le

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Le client n'a pas laissé de commentaire.

Evelyn F. le

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I was in line to return the truck, and waited for like five minutes which wasnt a problem, the problem is another customer pulled ahead of me and approach a worker which the worker seen me there first, and the worker took the other customer, while i waited, so i went inside the building and told the employee there. This was very unprofessional.

Sheryl A. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Ryan S. le

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This place sucks

Hannah W. le

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I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Carlene B W. le

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I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

FRANK C. le

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No comment

Chavez G. le

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Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Carlene B W. le

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I was very satisfied with The services and will always use your company for future and recommend a friend

Jeffrey A. le

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Great experience, thanks!

Tamara V. le

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Thank you!

Ron W. le

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Pleasant experience, staff were courteous and helpful.

Martin M. le

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Good experience with staff. Carts and elevators worked well.

Sarah B. le

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Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Phillip B. le

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It was a very bad experience and I rather not go into details

marisa z. le

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See google review.

Eamon K. le

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Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Casey W. le

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Great central location.

Ron W. le

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Overall positive experience. Roshawn was very professional and helpful.

VUKASIN M. le

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Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

Kimberly C. le

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great staff!!

Gary W. le

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Great service

patricia d. le

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Excellent and professional staffs

Emerald H. le

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The service there with the elevators was terrible I will never do it again that was my only problem .

manuel p. le

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Staff helped me work around reservation issues

JOSHUA A. le

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Decent location

Richard C. le

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Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Stephanie T. le

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The service was fast and quick and the employees were very helpful.

jay r. le

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Excellent customer service specially roshawn (assistant manager) he helps me a lot.

Lourdes L. le

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I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

rarsheen a. le

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Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

Paul F. le

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Simple and quick. Facility was clean. Thank you.

Adefolahan O. le

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Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Philip C. le

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Great people. Very helpful.

Carmen N. le

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Eventhough I rate your company as excellent. The elevators need to be more attention.

Brenda G. le

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The workers where very friendly and helpful

Idhailia P. le

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Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

DENNIS S. le

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After almost 2 years mouse dropping and urin cost unknown $$ damage

DEREK L C. le

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The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

FREDRICK S. le

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Very friendly and I would tell a friend.

Gabriel R. le

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Warm and clean and family friendly place to keep your memories.

christopher f. le

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the customer service rep at the counter was excellent. Very friendly and helpful.

Jacqueline H. le

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The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

vera f. le

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This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

kimberly r. le

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I will definitely use this storage again if I needed too.

Brittany H. le

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Informative and helpful

laritz j. le

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These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

eric t. le

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it sucks. Was treated horribly and threatened auction over one late payment

MATTHEW M. le

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My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

Paul B. le

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So Far So Good. The customer service agent was excellent. The elevator not so good.

David M. le

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Nice experience

David M. le

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Very nice and clean truck. Reclining seats

heather j. le

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thank you

Clifton W. le

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my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Shakeyisa B. le

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They was great and answered my questions and more

Nikia P. le

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SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

VERONICA R. le

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Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

JOANNE R. le

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I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

LOUISE S. le

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Used you for several years. Good experience. Excellent staff. Thank you, Louise.

Shamikie S. le

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This place sucks. No one washes each other hands it’s just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

ANITA ANN D. le

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Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

Victor S. le

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Outstanding!! The delivery person who's name is Jamie was just the best!!!

Karen H. le

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Great service

TATIANA V. le

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Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don’t do business well. My belongings were sold without notice and I am a unsatisfied

keisha b. le

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I'm good as long as nothing goes missing

Celifa L. le

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Very poor management and not helpful with move in process.

Emmanuel P. le

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I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

feryan a. le

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The property is clean. Pick-up and drop-off of items to the storage space is seamless.

maria c. le

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Very helpful and well inform about the services that u haul have .

Tony C. le

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Your driver Jamie was great very helpful and considerate of our needs.

Robert C. le

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I love renting from you and working for you . In my book your are number one company I’m the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.🙂😊

Susan L. le

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Kudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move

Sonya M. le

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Shipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Would recommend!

WILLY SERGE M. le

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A U-Haul employe stole my belongings.

Nancy S. le

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I used the UBOX system to move. I would highly recommend this service to anyone. The wasn’t a glitch from delivery to pick up. Smooth sailing!

David F. le

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Thx

Sean N. le

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Pretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.

Fleurette J. le

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Eve

Crystal P. le

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Ok

Cherine C. le

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Satisfied no complaints

kelsie c. le

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All of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany

Vivianne B. le

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The staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.

Tess D. le

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I didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!

Raquesha E. le

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The staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.

Desarie R. le

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The storage unit was clean and good the workers was pleasant.

Kimberly F. le

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I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I’m now scared .

Sophie C. le

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-

ASHEEM C. le

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Keep up the good work!

Julia J. le

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The storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?

Colleen K. le

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My experience with U-Haul has been very good. I have referred U-Haul to many family and friends.

jay m. le

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I called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.

Diana S. le

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This transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.

Daniel M. le

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Staff was very friendly and accomodating.

michael h. le

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Was a good experience

Ernestine s. le

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After getting our things out of storage we found live mice and droppings. Was not happy about this at all.

Philip B. le

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Excellent job.

jarmel r. le

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No comment

Christine M. le

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The delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times

Anita B. le

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Very friendly helpful staff.

Odena P. le

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none

quadaisa n. le

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when Iasked them to speak tosomeone for the last two months About an overcharge they’ve refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4

Monique S. le

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I lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement

CYNTHIA M. le

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I was very satisfied with the staff and facility. Thank you.

Hamsa M. le

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THE store manager was awesome. He helped fixed my storage issue in 10 mints.