Évaluations des clients U-Haul Moving & Storage of Albany

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Albany

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Dana M.
Évaluation :

Le client n'a pas laissé de commentaire.

Phyllis R.
Évaluation :

Ensure vehicles are available when promised. I registered early for a 10am pick up only to find out no vehicles were available. Fortunately my plans were flexible and I wanted until 4 pm for a vehicle. Really not acceptable.

A. Denise G.
Évaluation :

Le client n'a pas laissé de commentaire.

LAKISHAM L.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREA J.
Évaluation :

Le client n'a pas laissé de commentaire.

michelle p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary G.
Évaluation :

Le client n'a pas laissé de commentaire.

Manuel R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ARTHURL F.
Évaluation :

Everything went well and smooth during my experience with Uhaul. I can't think of anything else that Uhaul could have done to improve my experience.

CHRISTOPHERM R.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorraine C.
Évaluation :

This experience was smooth and easy. I love that you can check in online so when you get there you just have to pick up your keys and contract and go. The return was easy as well, pull up to the equipment return give the rep your keys and they email you, your receipt. Definitely will use this location again. Oh yeah the vehicle was clean and the equipment was in good shape😁

PAULALBERT JR F.
Évaluation :

all good w/me!

George A.
Évaluation :

I went to pick up my trailer and after checking in, I was told to go to the back of the lot and someone would come hook up the trailer to my truck shortly. I waited half an hour for someone to come. I called the office and my phone call was ignored. I then walked back to the office to let them know I'd been waiting 30 m8ns for someone. I was told they would send someone immediately and that they would refund half the cost of my rental. This never happened. Very poor customer service

Mike B.
Évaluation :

Don't change. All staff was terrific today and thank you for the great service!

TRACINAM L.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVIDGREGORY D.
Évaluation :

delivery and return was prompt and courteous and very thorough. great service.

TIMOTHYS F.
Évaluation :

Everything went very well. Good staff and a good truck. No issues at all.

Deborah Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew C.
Évaluation :

great quick service very nice when having a stressful day.

Richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kirsten R.
Évaluation :

Make sure the truck thats suppose to be rented is still there. Our key was missing and we had a hell of a time getting ahold of someone and waiting to get a new one in the rain

rahqwah j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RANDYA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashli B. | Expérience générale |
Évaluation :

Staff member who helped us with our reservation was disengaged and very confusing and he was very poor at communicating. The 7th was extremely hot/humid and not suitable for storing boxes. The bill does not appear on the online account until the day it is due, resulting in an unnecessary late charge. The facility was full of spiders and leftover spider traps.

DONALDW S.
Évaluation :

I received telephonic assistance for online registration from a very kind representative. (Sally?) Thank you, Uhaul, for displaying customer-oriented service.

BRAULIO S.
Évaluation :

The self check in was not very friendly. It need work. For example it required an alternative phone number and when I provide it they call. Now the contact I provided was a sleep! So I have to contact them prior. That was not explained anywhere

SaMia E.
Évaluation :

the truck they gave me was sandwiched in between two others so we had to maneuver it out which took forever. The staff was ok and helped me but just seemed tired and like she did not want to be there. She used her personal cell phone to take pictures of my Drivers License. I needed an extension and called but kept getting hung up on after waiting for a long time when I called the main number (after hours), so I spoke to someone using the chat online feature who made me stress to no end about not being able to use the truck past 9a the next day because someone "had reserved it" but when i called the regional scheduling office within 45 seconds of them checking to see if someone else had reserved it they told me I was fine to extend it further, asked me when I needed it by and then STILL gave me extra time. When returning the truck the website kicked me out 5 times and it took me 40 minutes to get it done after hours in the cold and rain. This whole thing wasn't as bad as it could have been, but I was moving my grandma's items after her passing, I would have rather not had extra stress over the moving vehicle.

Joshua T.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPHF S.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER F S.
Évaluation :

Le client n'a pas laissé de commentaire.

PHILIP Y.
Évaluation :

When I scheduled my rental online the earliest pickup it showed was 11:00 a.m.. I called in the morning to see if the rental was there and if I could pick it up early. My first attempt calling I waited on hold for 10 minutes only to be disconnected my second call I spoke with an operator after waiting 10 minutes well apparently it's in a centralized location and she told me the unit would not be available till 11:00. A little disgusted I drove there at 9:30 just in case and I drove through the lot and found two of the auto transport trailers in the lot. I went inside completed the rental agreement and was out the door by 10:00. Why the representative on the phone could not call the location to find out if the unit was actually available is beyond me and really left me disgusted.

KARENR B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rafael L.
Évaluation :

very good

GEORGEJ B.
Évaluation :

I think I got the oldest truck uhaul has, it was all banged up, missing an arm rest and window crank. I had to WD-40 all door hinges and rear overhead door because they squeaked and were difficult to operate. So if your going to rent a truck from u-haul, don't accept an old rattle trap truck, tell them you want another one. On the positive side, their prices are one of the lowest.

LEWIS J H.
Évaluation :

Le client n'a pas laissé de commentaire.

Alyssa Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle O.
Évaluation :

First off the location isn't open 24 hours. Second you couldn't check in to get the vehicle so waited 45 minutes to find out which vehicle was mine. By the way vehicle was unlocked and keys left in visor so any random smuck could walk up and steal it. Then after returning they couldn't even find the vehicle being rented. After all said and done they tried billing me twice when I returned the vehicle with exactly how much fuel it had.

Mark H.
Évaluation :

Le client n'a pas laissé de commentaire.

Carl L.
Évaluation :

Le client n'a pas laissé de commentaire.

Gail B.
Évaluation :

Very courteous staff on-site; equipment was immaculately clean. Highly recommend this U-Haul location.

Anthony C.
Évaluation :

Did not offer to relocate truck for me. In fairness, this review is cumulative. I have had nothing but poor service for the last three moves. I will be going with a competitor from now on.

Richard J.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORYN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael Z.
Évaluation :

I had to switch the day I needed the truck - I very much appreciate the ease in which I was able to do that. Over all, great experience!

ANITRAN A.
Évaluation :

My truck was not all the full but other then that i love the service.

MARY KATHERINE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Praveen K.
Évaluation :

Le client n'a pas laissé de commentaire.

MARKDONALD C.
Évaluation :

Le client n'a pas laissé de commentaire.

Henry K.
Évaluation :

Location had come a long way, it was horrible, now it is just bad. They tried to get cute on the mileage, I pointed it out to the owner, she refunded it, no apology, I only go there because no one else had the equipment I need. If another location has it, yes I will drive a half hour out of my way to not trade here. I signed up for storage at another location, they are cheaper than here, less than 5 miles away, I hate the apathetic attitude on display here.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

REYNALDO G.
Évaluation :

Le client n'a pas laissé de commentaire.

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

Beth C.
Évaluation :

Took longer than expected to be approved for the rental using the mobile checkout.

Amritpal S.
Évaluation :

There was only one person outside to give the truck was very rude. Asked me to check the gas and milage reading to make sure it matched what was in the document. Both readings were off but when I went out looking for him to tell him he was no where to be found. I ended up leaving with the truck as I was getting late and ended up paying extra for the gas and milage I did not use.

Bruce P.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIANDAVID W.
Évaluation :

I'm not happy with UHaul Charging Me $30 Gas For 35 Round Trip - I'm Filing A Complaint With The Authorities

MARY L.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary H.
Évaluation :

Le client n'a pas laissé de commentaire.

CELESTE B.
Évaluation :

The Service Received was A-1 displaying Quality Experienced, Courteous Assistance. ie I called the Troy NY 4:45p location provided did reservation and then linked me to Albany location check-in and pickup @6p. I then returned by 10 location closed. I called on line services whom assisted me with New online return Policy. I would Definitely recommend UHAUL Locations 24hr Top Quality Services 👍5 STARS Sincerely One Satisfied Customer Celeste T. B-T

Kenneth C D.
Évaluation :

I never received a final Bill. Also, when I returned it at 7:20pm I couldn't get the computer to work, Called The 800# which kept dropping making it very stressful to return. We were there for about 40 Min. My wife who was at home in Albany was trying to live chat with someone and in a minute someone responded saying they would get someone to answer and help w my questions and no one ever came on. This part really needs to be fixed. Thank you

KATHRYNSANDERS T.
Évaluation :

There was quite a bit of broken glass in the cargo area of the truck so I had to clean it before loading. Also, the passenger side mirror was cracked and had pieces missing. This made it very difficult and somewhat dangerous when backing up and changing lanes. Otherwise, I was happy with the experience.

MAMOUNB A.
Évaluation :

I Had Reserved a Trialer I P / U @ 17:30 / 1800 Returned back early Morning next Day, without using it and I been Charged for 24 Hr rental, so as Regular Customers, I Should get Discount, but is okay I can go some other Rental, I get cheaper, Like , Home Depo Or Tractor Supply .

ROBERTJ A.
Évaluation :

I would only recommend this place to a friend if they lived near me. It is the only convenient location for me to go. I thought it was supposed to be a 24/7 truck share location but they apparently do not participate in that. The people who work there are rude and several of them were not wearing masks. Some significant changes need to be made in order to improve the rating of this location

Salvatore B.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIKA DANIELLE S.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY KATHERINE M.
Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY D.
Évaluation :

The staff was extremely friendly and accommodating.

LAEL W.
Évaluation :

Le client n'a pas laissé de commentaire.

James T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMESJOSEPH JR K.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles A.
Évaluation :

Le client n'a pas laissé de commentaire.

Curtis K.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS H.
Évaluation :

My odometer photo at pickup showed 4409. Im just looking at my paperwork from UHaul and it shows 4391, a difference of 18 miles. Fuel listed at 1/2 but it was less than that. The truck bed contained a 32 gallon tote filled with construction debris and about 50 ft of metal encased wire conduit. Staff rushed out to remove the debris when i informed them that I left in the parking lot. I needed to sweep sandy dirt out of the truck before loading my furniture. I immediately fueled the truck and needed to clean a bug encrusted windshield. This truck was used between the last renter and my pickup. Its a nice gesture to allow your staff to use vehicles between rentals, but the mileage should not be allocated to the customer. Other than that, everything was fine Contract No.98719163

Henry R.
Évaluation :

Fast and friendly staff.

DONALDB JR W.
Évaluation :

I rented a different cargo van on 3 separate occasions over the course of two weeks and each experience was very pleasant. Each vehicle I rented was super clean and well maintained. Staff members were fantastic and got me on my way quickly!

DONALDB JR W.
Évaluation :

I needed a cargo van for a couple hours and they were able to accommodate me, even though there were no cargo vans available. Highly recommended!

DONALDB JR W.
Évaluation :

All the staff members were beyond helpful and courteous!

dorothy R.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sukhjit S.
Évaluation :

Smoking is prohibited.

HARRYA S.
Évaluation :

Staff inside and outside are great!

Cyril M.
Évaluation :

Good overall experience

Frederick S.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig M.
Évaluation :

Check engine light on. Transmission was just about done. Loud noises throughout the whole trip. Notified the agent at the desk and they laughed. Terrible customer service. Would like a refund

Trevor E.
Évaluation :

The contactless option to pick up is a sad attempt at modernity by U-Haul. It took far longer than if I had just gone inside and talked to someone. The truck I rented smelled like cigarettes and distinctively of cat urine. Dropping off was at least easy.

steven Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Ian O.
Évaluation :

Truck was clean but maybe the oldest truck on your fleet. Was uncomfortable driving a truck that old

umeka H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracie K.
Évaluation :

Le client n'a pas laissé de commentaire.

SEANM P.
Évaluation :

Le client n'a pas laissé de commentaire.

MARYFRANCES B.
Évaluation :

The truck I was given was not the one listed on my contract. I didn't notice it, but when I returned the truck to a different location it created confusion. The gas tank was only half full when I got it, and I submitted pictures of the gas gauge when I picked it up. I returned the truck with a full tank because I didn't want to be charged, so I lost money because of it. Everyone was very nice, it was just inconvenient.

JOHNC JR L.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC G. | Expérience générale |
Évaluation :

Only an “average” rating due to the fact that services provided are just... “space”. Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It’s only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks

MONIQUENICHOLE R.
Évaluation :

Le client n'a pas laissé de commentaire.

KIMD R.
Évaluation :

There were only 2 customer service people when I went in at 8am with my reservation. Which was fine but neither of them seem to enthused. Just pointed to where the truck was in this huge lot I was walking around clueless. Then I had to take the long walk back because there were dents on the truck. Someone should've came outside with me to go over it. And I was never told on how to operate the truck. Also the customer service lady just said there's a box out there to put the key in. It would have been nice for her to tell me where the box was. The cabin of the truck was filthy, I couldn't even see out of the windshield, it was so dirty on the inside. You would think with all this covid-19 going on the truck would be clean! The truck sounded like a jet engine. The rpm's always stayed at 3. Engine constantly revving. I've rented lots of Uhaul's and this is by far the worst experience I've ever had and Unfortunately I probably won't use them again.

MICHELLET L. | Expérience générale |
Évaluation :

My security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It’s annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn’t working. Scary.

Christian P.
Évaluation :

The Uhaul had a broken fan so I had to air movement in the truck. The visor was broken and the uhaul employee taped it up with electrical tape.... after two minutes it fell down and he ripped it off....great comedy show

dayna D.
Évaluation :

No one seems to know what is going on. They can't even call a store down the street without holding for a long time. They want to help but they dont have the resources. a lot of hoops to jump through and inconvenices. Does not run smoothly.

ROBERT W. | Expérience générale |
Évaluation :

I have moved all of my stuff out of the storage. I will not be needing the storage for another month.

Augustus L.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathaniel B.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy B.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas K.
Évaluation :

True ZERO CONTACT enabled by the zero contact mobile rental/return experience... REALLY nicely designed and implemented!

Stephanie D.
Évaluation :

I don't know his name but he hooked up the 5x8 trailer and was really friendly and helpful. Highly recommended and a great experience. Thank you!

Nyla G.
Évaluation :

So disorganized and no one ever answers the phone

Harold F.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICKS K.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl R.
Évaluation :

N/A

Chavez G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley R. | Expérience générale |
Évaluation :

There was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.

SHAHIDUL A F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. | Premières impressions |
Évaluation :

Great customer service

tina t. | Premières impressions |
Évaluation :

Thanks for all your help.

Joshua R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra A. | Expérience générale |
Évaluation :

Although I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.

Daniel L. | Expérience générale |
Évaluation :

Staff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn’t, and I was charged a late fee. Certainly I could’ve and should’ve paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.

CHERYLANN D. | Premières impressions |
Évaluation :

Storage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.

Marlee S. | Premières impressions |
Évaluation :

I arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said “customer ready”. I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I “remove the green tag” and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.

wynnetta w. | Expérience générale |
Évaluation :

My stuff was RUINED!

manuel p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joann P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C. | Expérience générale |
Évaluation :

The manager there was super awesome Laura and staff made my storing my articles there very pleasant

Rosemonde A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce R. | Premières impressions |
Évaluation :

Nice place

sean C. | Expérience générale |
Évaluation :

We payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.

Victor N. | Premières impressions |
Évaluation :

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

kayla f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda s. | Premières impressions |
Évaluation :

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.

nelga m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kataba a. | Expérience générale |
Évaluation :

Mice droppings all over my items and the storage unit!

willie d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

damita m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CAPITAL PAPER BROKERS L. | Expérience générale |
Évaluation :

A very clean and security facility, and the staff are very friendly and helpful. I was a storage customer for 18 years and never had a problem with my unit. I'd recommend this facility to anyone with a short-term or long-term storage need.

JAMES B. | Expérience générale |
Évaluation :

Every box in my unit was eaten by mice along with feces. Could have gotten a cheaper unit elsewhere outside, since this indoor unit did not keep animals out.

Joann P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Taliah P. | Expérience générale |
Évaluation :

My belongings were stolen from my storage unit and my several attempts made to contact the general manager regarding the issue failed. It was a terrible experience and I will never do business with the Uhaul at 139 Broadway Albany, NY ever again.

angela s. | Premières impressions |
Évaluation :

It was such an easy move. The best experience I ever had!

norberto t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Franz V. | Expérience générale |
Évaluation :

Excellent, and great customer service.

Karen W. | Premières impressions |
Évaluation :

I rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.

xavier y. | Expérience générale |
Évaluation :

Appreciate you guys thanks a lot.

Leonie G. | Expérience générale |
Évaluation :

No comments.

Celeste B. | Expérience générale |
Évaluation :

very helpful staff

Celifa L. | Expérience générale |
Évaluation :

This location needs all new staff and management.

August D. | Expérience générale |
Évaluation :

No problem staff was very knowledgeable and respectful

TABITHA k. | Expérience générale |
Évaluation :

Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

daniel r. | Expérience générale |
Évaluation :

Great job

Shontaya K. | Expérience générale |
Évaluation :

This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Joseph C. | Expérience générale |
Évaluation :

Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

WANDA L. | Premières impressions |
Évaluation :

Great

August D. | Premières impressions |
Évaluation :

Very good love this facility

Jeanette B. | Expérience générale |
Évaluation :

My box spring was stolen but

myrtice T. | Premières impressions |
Évaluation :

Staff is very friendly, professionaland helpful.

Dana M. | Premières impressions |
Évaluation :

Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Sheleisha S. | Premières impressions |
Évaluation :

Very easy to get everything staff was very friendly

Ryan S. | Expérience générale |
Évaluation :

This place sucks

Hannah W. | Expérience générale |
Évaluation :

I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Carlene B W. | Expérience générale |
Évaluation :

I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

FRANK C. | Expérience générale |
Évaluation :

No comment

Chavez G. | Premières impressions |
Évaluation :

Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Carlene B W. | Premières impressions |
Évaluation :

I was very satisfied with The services and will always use your company for future and recommend a friend

Jeffrey A. | Expérience générale |
Évaluation :

Great experience, thanks!

Tamara V. | Expérience générale |
Évaluation :

Thank you!

Ron W. | Expérience générale |
Évaluation :

Pleasant experience, staff were courteous and helpful.

Martin M. | Premières impressions |
Évaluation :

Good experience with staff. Carts and elevators worked well.

Sarah B. | Premières impressions |
Évaluation :

Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Phillip B. | Expérience générale |
Évaluation :

It was a very bad experience and I rather not go into details

marisa z. | Expérience générale |
Évaluation :

See google review.

Eamon K. | Expérience générale |
Évaluation :

Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Casey W. | Expérience générale |
Évaluation :

Great central location.

Ron W. | Premières impressions |
Évaluation :

Overall positive experience. Roshawn was very professional and helpful.

VUKASIN M. | Expérience générale |
Évaluation :

Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

Kimberly C. | Expérience générale |
Évaluation :

great staff!!

Gary W. | Premières impressions |
Évaluation :

Great service

patricia d. | Premières impressions |
Évaluation :

Excellent and professional staffs

Emerald H. | Expérience générale |
Évaluation :

The service there with the elevators was terrible I will never do it again that was my only problem .

manuel p. | Expérience générale |
Évaluation :

Staff helped me work around reservation issues

JOSHUA A. | Expérience générale |
Évaluation :

Decent location

Richard C. | Premières impressions |
Évaluation :

Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Stephanie T. | Premières impressions |
Évaluation :

The service was fast and quick and the employees were very helpful.

jay r. | Premières impressions |
Évaluation :

Excellent customer service specially roshawn (assistant manager) he helps me a lot.

Lourdes L. | Premières impressions |
Évaluation :

I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

rarsheen a. | Premières impressions |
Évaluation :

Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

Paul F. | Premières impressions |
Évaluation :

Simple and quick. Facility was clean. Thank you.

Adefolahan O. | Premières impressions |
Évaluation :

Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Philip C. | Expérience générale |
Évaluation :

Great people. Very helpful.

Carmen N. | Expérience générale |
Évaluation :

Eventhough I rate your company as excellent. The elevators need to be more attention.

Brenda G. | Expérience générale |
Évaluation :

The workers where very friendly and helpful

Idhailia P. | Expérience générale |
Évaluation :

Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

DENNIS S. | Expérience générale |
Évaluation :

After almost 2 years mouse dropping and urin cost unknown $$ damage

DEREK L C. | Premières impressions |
Évaluation :

The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

FREDRICK S. | Expérience générale |
Évaluation :

Very friendly and I would tell a friend.

Gabriel R. | Expérience générale |
Évaluation :

Warm and clean and family friendly place to keep your memories.

christopher f. | Premières impressions |
Évaluation :

the customer service rep at the counter was excellent. Very friendly and helpful.

Jacqueline H. | Réservation |
Évaluation :

The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

vera f. | Expérience générale |
Évaluation :

This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

kimberly r. | Expérience générale |
Évaluation :

I will definitely use this storage again if I needed too.

Brittany H. | Premières impressions |
Évaluation :

Informative and helpful

laritz j. | Expérience générale |
Évaluation :

These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

eric t. | Expérience générale |
Évaluation :

it sucks. Was treated horribly and threatened auction over one late payment

MATTHEW M. | Premières impressions |
Évaluation :

My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

Paul B. | Premières impressions |
Évaluation :

So Far So Good. The customer service agent was excellent. The elevator not so good.

David M. | Expérience générale |
Évaluation :

Nice experience

David M. | Premières impressions |
Évaluation :

Very nice and clean truck. Reclining seats

heather j. | Expérience générale |
Évaluation :

thank you

Clifton W. | Expérience générale |
Évaluation :

my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Shakeyisa B. | Premières impressions |
Évaluation :

They was great and answered my questions and more

Nikia P. | Expérience générale |
Évaluation :

SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

VERONICA R. | Expérience générale |
Évaluation :

Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

JOANNE R. | Expérience générale |
Évaluation :

I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

LOUISE S. | Expérience générale |
Évaluation :

Used you for several years. Good experience. Excellent staff. Thank you, Louise.

Shamikie S. | Expérience générale |
Évaluation :

This place sucks. No one washes each other hands it’s just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

ANITA ANN D. | Expérience générale |
Évaluation :

Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

Victor S. | Expérience générale |
Évaluation :

Outstanding!! The delivery person who's name is Jamie was just the best!!!

Karen H. | Réservation |
Évaluation :

Great service

TATIANA V. | Expérience générale |
Évaluation :

Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don’t do business well. My belongings were sold without notice and I am a unsatisfied

keisha b. | Réservation |
Évaluation :

I'm good as long as nothing goes missing

Celifa L. | Réservation |
Évaluation :

Very poor management and not helpful with move in process.

Emmanuel P. | Expérience générale |
Évaluation :

I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

feryan a. | Réservation |
Évaluation :

The property is clean. Pick-up and drop-off of items to the storage space is seamless.

maria c. | Réservation |
Évaluation :

Very helpful and well inform about the services that u haul have .

Tony C. | Expérience générale |
Évaluation :

Your driver Jamie was great very helpful and considerate of our needs.

Robert C. | Réservation |
Évaluation :

I love renting from you and working for you . In my book your are number one company I’m the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.🙂😊

Susan L. | Expérience générale |
Évaluation :

Kudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move

Sonya M. | Expérience générale |
Évaluation :

Shipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Would recommend!

WILLY SERGE M. | Expérience générale |
Évaluation :

A U-Haul employe stole my belongings.

Nancy S. | Expérience générale |
Évaluation :

I used the UBOX system to move. I would highly recommend this service to anyone. The wasn’t a glitch from delivery to pick up. Smooth sailing!

David F. | Expérience générale |
Évaluation :

Thx

Sean N. | Réservation |
Évaluation :

Pretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.

Fleurette J. | Expérience générale |
Évaluation :

Eve

Crystal P. | Réservation |
Évaluation :

Ok

Cherine C. | Expérience générale |
Évaluation :

Satisfied no complaints

kelsie c. | Expérience générale |
Évaluation :

All of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany

Vivianne B. | Expérience générale |
Évaluation :

The staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.

Tess D. | Expérience générale |
Évaluation :

I didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!

Raquesha E. | Expérience générale |
Évaluation :

The staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.

Desarie R. | Expérience générale |
Évaluation :

The storage unit was clean and good the workers was pleasant.

Kimberly F. | Réservation |
Évaluation :

I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I’m now scared .

Sophie C. | Expérience générale |
Évaluation :

-

ASHEEM C. | Expérience générale |
Évaluation :

Keep up the good work!

Julia J. | Expérience générale |
Évaluation :

The storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?

Colleen K. | Expérience générale |
Évaluation :

My experience with U-Haul has been very good. I have referred U-Haul to many family and friends.

jay m. | Expérience générale |
Évaluation :

I called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.

Diana S. | Expérience générale |
Évaluation :

This transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.

Daniel M. | Expérience générale |
Évaluation :

Staff was very friendly and accomodating.

michael h. | Expérience générale |
Évaluation :

Was a good experience

Ernestine s. | Expérience générale |
Évaluation :

After getting our things out of storage we found live mice and droppings. Was not happy about this at all.

Philip B. | Expérience générale |
Évaluation :

Excellent job.

jarmel r. | Expérience générale |
Évaluation :

No comment

Christine M. | Expérience générale |
Évaluation :

The delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times

Anita B. | Expérience générale |
Évaluation :

Very friendly helpful staff.

Odena P. | Expérience générale |
Évaluation :

none

quadaisa n. | Expérience générale |
Évaluation :

when Iasked them to speak tosomeone for the last two months About an overcharge they’ve refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4

Monique S. | Expérience générale |
Évaluation :

I lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement

CYNTHIA M. | Expérience générale |
Évaluation :

I was very satisfied with the staff and facility. Thank you.

Hamsa M. | Expérience générale |
Évaluation :

THE store manager was awesome. He helped fixed my storage issue in 10 mints.

Non reviews have been submitted for this location.

Retour
Haut de la page