Customer Reviews for U-Haul Moving & Storage of Albany

Évaluation :

5

Wonderful service start to finish

Évaluation :

5

iPhone UHaul app difficult to use and refused to complete the 'return' transaction. Fortunately there was someone at the UHaul site who handled it manually.

Évaluation :

5

Great team in Albany!

Évaluation :

3

Make sure vehicle is in proper working condition.

Évaluation :

5

have rep go over LOCKING van doors. i didn't know there was a side door or that the front door was not locked when i exited after street parking. locks required using the key each time, not a fob, so a demo would have helped. ALSO, my van needed 2 gal gas added after total 25 miles driving to reach start level. Vans = 12,5mi/gal?

Évaluation :

5

David Jones was helpful and really knew what he was talking about. Highly recommend the Broadway Albany Uhaul.

Évaluation :

5

I've rented from this location many times and have always found them to be friendly and efficient.

Évaluation :

2

Went there didn't have van. Left called minute later said they did. Went back rented one. Waited 10 mins in hot sun for it. Then they had to find keys 5 minutes later brings van, tire pressure off. Waited again to be sent to garage for air. Person totally clueless on how much air he was putting in. In the end, waited 30 minutes to get it. Have rented often from haul with much better service. Maybe was a one off.

Évaluation :

2

The people inside for pick up were good. Out side there was no one around and it was pouring rain went over to the return area to get blankets from no one but they were mostly wet and used . Waited looked around then just help myself to 2 dryer in an open plastic bag.

Évaluation :

4

Staff at this location was excellent. Friendly and helpful.

Évaluation :

2

Just bad service

Évaluation :

4

The app was a bit cumbersome and it was easier to just drive there and do the rental. Rental and return Staff was great!

Évaluation :

4

Truck was old, and perhaps no longer a good candidate for long trips. (Drove like a boat)

Évaluation :

4

Was charged for cleaning although trailer was clean

Évaluation :

4

Company was accommodating to my needs

Évaluation :

4

S.O.

Évaluation :

5

Extremely helpful and courteous.

Évaluation :

5

Oui

Évaluation :

5

Chris Horsman was absolutely fantastic! He was wonderful to work with and we are grateful he was our person at UHaul.

Évaluation :

1

it was really dirty and the guys there are not even paying attention

Évaluation :

5

Thanks

Évaluation :

5

They did tell me the wrong spot it was 2 trucks back however very helpful when they had to move the truck behind it so I could back mine out

Évaluation :

5

The guy that helped us was friendly and charismatic! He was great.

Évaluation :

4

The drop-off location was not computed properly and I tried calling the 1-800 number and no one answered. I had to find a U-Haul drop off location.

Évaluation :

5

Very easy smooth transaction. Jada was extremely quick and efficient!

Évaluation :

5

Supper amazing and well priced

Évaluation :

5

Male your website more clear and user friendly

Évaluation :

5

I dealt with three employees. One at the counter, another got my equipment and a third guy helped me when I returned the equipment. All three were great. I will use this location again because of them.

Évaluation :

5

The guy that was handling returns was very helpful, professional, and made our experience excellent.

Évaluation :

4

The gas gauge was not where it was marked. It was less when I picked it up. The gas was less, I took a picture.

Évaluation :

5

I very much Appreciate you.

Évaluation :

5

Everybody was helpful and quick.

Évaluation :

5

rental was fast and easy...everyone was very friendly and helpful

Évaluation :

2

I'm not impressed by the fact that today I was completely exhausted from my move and the customer service representatives were not immediately available for any assistance. I asked if I could sit down as apparently though I had already gone through the complete process of the return apparently it wasn't showing up I'm the system. I didn't want to wait until they got it together and I was very tired and I actually asked a representative to sit down while I waited. I waited over an hour and nobody actually approached me about the fact that I was waiting for them to come and get me so I could get out of the uhaul center and get home to get some rest. I had to go and seek out someone I'm the office to help. I had fallen asleep waiting. Totally unacceptable and furthermore the fact that I don't get any compensation for returning equipment with full tank of gas when I only had to return it half filled. I was charged for equipment I never got and on a prior rental I was erroneously charged for an extra day for no apparent reason. I'm being told that credit was issued but it's not showing up on my account

Évaluation :

2

Take a picture of the fuel gage and send to the customer. We got changed a “fuel fee” even through we topped it and drove four miles to the place. While waiting in the store no one greated us the employees are chit chatting about other co workers while people walk around the store looking at stuff.

Évaluation :

4

nothing.

Évaluation :

5

Great service, especially considering it was the first of the month on a Saturday. Extra shout out to Rob for being helpful!

Évaluation :

5

My experience was flawless and employees were all very helpful to make my experience with renting the truck go smoothly with no problems. Thank you UHAUL !

Évaluation :

3

Your "automated" return service is the worst I have ever used. Unable to get it to work properly so I had to pay the extra fee.

Évaluation :

5

Team at Drop Off provided beyond excellent customer service!

Évaluation :

2

The staff were very friendly- the cargo van was quite dirty/dusty but they did put a mat down which worked. My biggest disappointment was the amount of charges that were added after drop off. I put gas in and felt like I was at the same spot that I got the van in but I was charged an additional 20. I was quoted $83 and ended up paying $146, very frustrated

Évaluation :

5

None the team was great

Évaluation :

5

S.O.

Évaluation :

4

Big thank you to Christopher for his help this morning! He went out of his way to assist us and was an absolute pleasure. Please let him know his kindness is appreciated!

Évaluation :

4

The app needs to be a more smooth experience. It glitched on us during the return so we got caught up having to do the same process over and over again. We needed to talk to a specialist via chat or on the phone and was waiting forever to hear from someone.

Évaluation :

5

Elijah and the gentleman running returns were excellent

Évaluation :

5

Just need an updated receipt..

Évaluation :

5

Nice and helpful with my storage

Évaluation :

5

In the 2 years I've maintained a unit at this specific facility I haven't had a concern or question these employees couldn't answer or resolve with ease keep up the good work

Évaluation :

4

Everything feels secure and safe

Évaluation :

1

There was construction work going on with loud noise and debris in the air. We were there for over 1 1/2 hours. Our representative was helpful but easily distracted. None of the other 6 employees were doing anything to help. One employee was disrespectful to me by telling me I shouldn't be getting the 1 month free storage unit offer despite not managing my rentals. She just sat there and was making rude comments. We then were given a uhaul that was not accessible. It was one of the most unpleasant and unprofessional experiences I've ever had.

Évaluation :

5

I love u-haul

Évaluation :

5

David thank you for ur help 🥰

Évaluation :

5

She was very kind

Évaluation :

5

The salesperson Miss Adriana was very very helpful. She helped me in so many good ways I can't even tell you

Évaluation :

5

I received excellent service from the staff, who were very attentive and heloful. Merci.

Évaluation :

5

The manager at the Broadway location in Albany NY Shannon is absolutely a 10 plus !!

Évaluation :

2

This is the second time I got a storage unit from you guys and it has a lock on it this real stressful

Évaluation :

5

Excellent customer service. Quick, easy, and professional experience. Things moved quickly, smoothly, and easily. Excellent experience.

Évaluation :

3

I've been beal with U-Haul off and on for a couple of years specifically the Broadway location. I've have always had an horrible experience. But yesterday Arianna handled everything I needed with no attitude no delays nothing. I was in and out. Thank you

Évaluation :

3

It was better than other places. Nothing over the top but the job was done in a timely manner and the workers were courteous and knew what they were doing.

Évaluation :

4

Danielle, Adriana and Shannon at the Broadway, Albany storage were great handling everything. I'll go there and will refer my family and friends.

Évaluation :

3

Overall, the convenience was ok. Not enough flat carts for storage items. Elevator entry takes a while, when someone else gets to on, I had to swipe my card again.

Évaluation :

3

8x8 was the smallest unit possible for a 1BR apartment.

Évaluation :

2

I asked for an 8 by 16 and completed the paperwork, purchased the required lock, which no other storage facilities require, and attempted to access the Unit. When I got to the 5th floor, there was a lock on it. I had to go all the way back downstairs, then outside back to the counter. There were at least 4 staff available who could have told me the unit was locked, or better yet, actually unlocked for me once it was reserved. When I came back to put my items in storage, I accessed the facility but then was denied elevator access. I had rented storage at this facility in the past and had elevator access problems EVERY time I was in the building. It's aggravating, and unnecessary. Nobody offers to fix it, they just have a staff person get on and use their card to get you to your floor. The office was not busy when I was there. My unit could have been unlocked for me once I completed my reservation. I had back surgery a few weeks ago and it is difficult to walk long distances. I don't know why I had to go back and forth up and down 5 floors so I could tell the front desk there was a lock on the unit. They already knew. Waste of time and unnecessarily difficult.

Évaluation :

5

Staff were friendly and helpful despite being very busy. Professional through and through. The employees ALL deserve to have their praises sung. Made an annoying task a little less awful thank you!!

Évaluation :

5

I used to be scared to rent storage units because I never knew what they were like but my unit and the facility settled my fears. Originally we only planned to use it a month or two but ended up keeping it almost 1,5 years. Merci.

Évaluation :

5

Staff is very helpful and actually listen to what you have to say and what your questions and concerns are. The employee I mostly dealt with was David. I hope to encounter David the next time I need assistance or have a question.

Évaluation :

5

I have been complaining about the hallway lights for about a year for unit 6176 not working. I've been told repeatedly they will be fixed. Rent increased according to the letter to upgrade electrical abs lighting but still the hall lights do not work. I worked like to thank Shannon, Laurie and David for going above and beyond to help me and make me feel valued. Jonathan Knapp. Trucker.

Évaluation :

5

The staff was very helpful and friendly.. would definitely recommend them to a friend or family member 👍🏾👍🏾

Évaluation :

1

Still waiting for a call from store manager. It's been almost a week.

Évaluation :

5

Arianna and nauti gave excellent service and had a great attitude as they were preparing to close yet still made sure I was able to get a unit

Évaluation :

5

I am so happy you were able to provide a place to store my belongings when I had no other options it works

Évaluation :

5

Thank you. Back next year!

Évaluation :

5

The voice mail system is very frustrating, so I have up and drove down there.

Évaluation :

3

The first space I was given was in use. The staff helped to find another eventually. The facility was incredibly hot and humid, with water dripping in some places.

Évaluation :

5

It a good

Évaluation :

5

Y’all were awesome, when I experienced an issue after hours you were still super responsive and helpful

Évaluation :

2

While I could easily answer yes to your questions above, I simply can't give U-Haul of Albany more than 2 Stars. Accessing my unit (located on the 2nd floor) was incredibly frustrating because the elevator/key card/punch code system wouldn't work and every time I had the issue staff said "yeah, the second floor doesn't work." While the staff was helpful in solving the issue each time, it's clear U-Haul of Albany isn't investing in upkeep of their facility. U-Haul of Albany needs to: 1) fix its elevator service, or 2) fix the key card system.

Évaluation :

5

The facility was as secure as some military access points. I loved it.

Évaluation :

4

Unfortunately I wasn't given the key to access the unit. Causing me to keep the the rental an additional day.

Évaluation :

5

I LOVE the fact that you can only go where you are supposed to!

Évaluation :

4

Fortunately, I arrived before your employee gave away my storage unit, which she had apparently promised to another customer despite my having a reservation.

Évaluation :

5

Excellent all around! Would use them again

Évaluation :

5

Just love working with Uhaul staff there services.

Évaluation :

5

Staff was friendly and helpful

Évaluation :

1

I will never use the u haul storage again. I had a really bad experience. Really disappointed

Évaluation :

4

Excellent service à la clientèle

Évaluation :

1

Horrible rude and almost willfully unhelpful staff, facility dangerously hot in summer months with no access to water free or otherwise like in vending machine. Suffered heat stroke while moving into unit. And then treated as a criminal element every time I returned to access unit, which was a great deterrent to continuing a service contract with U-haul your employee's are your public face. Fix your face.

Évaluation :

5

My address is wrong I live at 9 lincoln Ave Albany ny 12206 apt 1

Évaluation :

3

I was not able to move my stuff into the storage unit due to the fact that there was a lock that wasn’t removed on the unit previously nor was it mentioned how to gain access to my unit.

Évaluation :

1

We signed up online and paid for a unit in your Erie St facility. We received an email with the access codes (but no instructions on how to use them) and were told that our unit was unlocked and ready for us. When we arrived, we had trouble figuring out how to get in due to poor instructions and were only successful after another customer helped us. When we got to the unit, it was locked,. Repeated calls to customer service wen unanswered. The cell of the GM went to a voice mail and was never answered. The intercom was never answered and there was no one on site to help. We drove to the Broadway Office where Megan was very helpful, switched our rental to that building, and then showed us how to work the security system. A process that should have been easy took two hours in total.

Évaluation :

1

The elevator was broken. We were not able to access our storage unit.

Évaluation :

5

I want to thank you for having this facility available to me in times of need that was awesome

Évaluation :

3

I was charged a different price than what was quoted in my reservation. The manager was supposed to call me but never did. I'm definitely disappointed that I had to pay more than I expected, and no one ever reached out to me even after my numerous attempts at having this issue resolved.

Évaluation :

3

Had to wait at least an hour and a half just to see my storage unit and had to wait another 30 minutes just to speak to another staff member even though I have already waited the hour and a half. I was also put in back of a very long line for no reason when my situation was simple and no work was needed. Did not like the service but the storage unit was clean, just did not like the pillars in the way.

Évaluation :

5

Destiny, the staff member in sales was extremely helpful, courteous, and a pleasure to work with. Her customer service was 5 

Évaluation :

2

I had some issues on my move in day. I was assured on Saturday 5/22 that the customer elevators would be in order by Sunday 5/23 which was the day I was moving into my unit with a full apartment of items. On Sunday when I arrived with my full UHaul I also rented there was no working elevator. I asked an employee inside who said "someone was working on it right now." I went back and waited for awhile by the elevators but no one was currently working on it. I finally went back inside and asked that someone operate a freight elevator because I needed to load my things into the unit that day. Finally someone came but it was a pretty big issue and many other customers were trying to move in and out of units so it was difficult to use the elevator and the employee had a hard time keeping up with the various floors people had to go to.

Évaluation :

5

Love it

Évaluation :

3

They changed me after I moved my stuff out is the only thing I didn't like

Évaluation :

4

Monthly rates are a high for the size of the room.

Évaluation :

3

Was given a unit with a pillar in the middle, thus minimizing storage space.

Évaluation :

5

Elevator needs regular maintenance.

Évaluation :

5

We just moved our girls belongings into one of the storage units and also rented a van to transport everything. The staff was so helpful and courteous it was just a smooth experience overall. Thank you guys for allowing us to make this move for our girls so easy!

Évaluation :

5

Gina made everything good.

Évaluation :

5

Got me in and out in a timely manner

Évaluation :

5

Very smooth process. Place appears clean.

Évaluation :

1

I requested a 4x8 without the pole inside I was giving unit 3401 on the third floor I had help with me and I was on a time schedule working with them only to find out we arrived at the unit it had a pole on the inside so I was forced because of time and help to try to make my things fit and there were other items I couldn't put in I contacted the customer service I even went into the unit the next day to talk to someone and they said they couldn't handle it they take notes and somebody will get back with me I think I deserve a decrease in my bill because I was forced to take a unit that I specifically said that I did not need

Évaluation :

5

My experience with Uhaul Storage Facility was TOP NOTCH! The staff members were friendly and professional. The facility was clean and I always had access to my unit. I always had privacy while at my unit and I will definitely return and i will recommend Uhaul of Albany to all. Thank you for great service! Sincerely, Manny M.

Évaluation :

5

I would definitely use a a storage unit again if I had too. Most of the staff was very friendly. And the unit was extremely clean!

Évaluation :

3

I am very displeased with uhaul as I got the storage unit and a truck. I was told that the lock would be removed off the unit so I could load my things and much to my suprise when I got to the storage unit after uhaul closed but storage was still open my unit still had a store lock on it which caused me to have to drive back to we're I picked up my stuff which added more miles and took more gas. I really hope this is not how uhaul does business

Évaluation :

2

Tell the greedy ceo ...shot gun to ur face.

Évaluation :

5

I had a few issues when I came to "move in". The girl at the desk was EXTREMELY helpful and patient with my situation. If I could give her 5 stars I would give her 10!

Évaluation :

2

Staff member who helped us with our reservation was disengaged and very confusing and he was very poor at communicating. The 7th was extremely hot/humid and not suitable for storing boxes. The bill does not appear on the online account until the day it is due, resulting in an unnecessary late charge. The facility was full of spiders and leftover spider traps.

Évaluation :

3

Only an "average" rating due to the fact that services provided are just... "space". Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It's only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks

Évaluation :

1

My security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It's annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn't working. Scary.

Évaluation :

4

I have moved all of my stuff out of the storage. I will not be needing the storage for another month.

Évaluation :

1

There was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Thanks for all your help.

Évaluation :

3

Although I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.

Évaluation :

4

Staff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn't, and I was charged a late fee. Certainly I could've and should've paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.

Évaluation :

5

Storage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.

Évaluation :

1

I arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said "customer ready". I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I "remove the green tag" and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.

Évaluation :

1

My stuff was RUINED!

Évaluation :

4

The manager there was super awesome Laura and staff made my storing my articles there very pleasant

Évaluation :

5

Nice place

Évaluation :

3

We payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.

Évaluation :

3

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

Évaluation :

5

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.

Évaluation :

2

Mice droppings all over my items and the storage unit!

Évaluation :

5

A very clean and security facility, and the staff are very friendly and helpful. I was a storage customer for 18 years and never had a problem with my unit. I'd recommend this facility to anyone with a short-term or long-term storage need.

Évaluation :

1

Every box in my unit was eaten by mice along with feces. Could have gotten a cheaper unit elsewhere outside, since this indoor unit did not keep animals out.

Évaluation :

2

My belongings were stolen from my storage unit and my several attempts made to contact the general manager regarding the issue failed. It was a terrible experience and I will never do business with the Uhaul at 139 Broadway Albany, NY ever again.

Évaluation :

5

It was such an easy move. The best experience I ever had!

Évaluation :

5

Excellent, and great customer service.

Évaluation :

3

I rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.

Évaluation :

4

Appreciate you guys thanks a lot.

Évaluation :

4

No comments.

Évaluation :

4

very helpful staff

Évaluation :

2

This location needs all new staff and management.

Évaluation :

4

No problem staff was very knowledgeable and respectful

Évaluation :

3

Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

Évaluation :

5

Great job

Évaluation :

1

This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Évaluation :

4

Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

Évaluation :

5

Excellent

Évaluation :

5

Very good love this facility

Évaluation :

5

My box spring was stolen but

Évaluation :

5

Staff is very friendly, professionaland helpful.

Évaluation :

5

Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Évaluation :

5

Very easy to get everything staff was very friendly

Évaluation :

1

This place sucks

Évaluation :

1

I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Évaluation :

5

I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

Évaluation :

4

No comment

Évaluation :

1

Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Évaluation :

5

I was very satisfied with The services and will always use your company for future and recommend a friend

Évaluation :

4

Great experience, thanks!

Évaluation :

5

Merci.

Évaluation :

5

Pleasant experience, staff were courteous and helpful.

Évaluation :

5

Good experience with staff. Carts and elevators worked well.

Évaluation :

1

Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Évaluation :

1

It was a very bad experience and I rather not go into details

Évaluation :

1

See google review.

Évaluation :

1

Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Évaluation :

5

Great central location.

Évaluation :

4

Overall positive experience. Roshawn was very professional and helpful.

Évaluation :

5

Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

Évaluation :

3

great staff!!

Évaluation :

5

Great service

Évaluation :

5

Excellent and professional staffs

Évaluation :

2

The service there with the elevators was terrible I will never do it again that was my only problem .

Évaluation :

5

Staff helped me work around reservation issues

Évaluation :

3

Decent location

Évaluation :

1

Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Évaluation :

5

The service was fast and quick and the employees were very helpful.

Évaluation :

5

Excellent customer service specially roshawn (assistant manager) he helps me a lot.

Évaluation :

5

I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

Évaluation :

1

Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

Évaluation :

5

Simple and quick. Facility was clean. Thank you.

Évaluation :

5

Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Évaluation :

4

Great people. Very helpful.

Évaluation :

5

Eventhough I rate your company as excellent. The elevators need to be more attention.

Évaluation :

5

The workers where very friendly and helpful

Évaluation :

1

Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

Évaluation :

3

After almost 2 years mouse dropping and urin cost unknown $$ damage

Évaluation :

5

The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

Évaluation :

5

Very friendly and I would tell a friend.

Évaluation :

5

Warm and clean and family friendly place to keep your memories.

Évaluation :

5

the customer service rep at the counter was excellent. Very friendly and helpful.

Évaluation :

3

The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

Évaluation :

2

This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

Évaluation :

5

I will definitely use this storage again if I needed too.

Évaluation :

5

Informative and helpful

Évaluation :

1

These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

Évaluation :

1

it sucks. Was treated horribly and threatened auction over one late payment

Évaluation :

5

My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

Évaluation :

4

So Far So Good. The customer service agent was excellent. The elevator not so good.

Évaluation :

5

Nice experience

Évaluation :

5

Very nice and clean truck. Reclining seats

Évaluation :

4

merci

Évaluation :

1

my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Évaluation :

5

They was great and answered my questions and more

Évaluation :

1

SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

Évaluation :

4

Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

Évaluation :

4

I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

Évaluation :

5

Used you for several years. Good experience. Excellent staff. Thank you, Louise.

Évaluation :

1

This place sucks. No one washes each other hands it's just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

Évaluation :

5

Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

Évaluation :

5

Outstanding!! The delivery person who's name is Jamie was just the best!!!

Évaluation :

5

Great service

Évaluation :

1

Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don't do business well. My belongings were sold without notice and I am a unsatisfied

Évaluation :

3

I'm good as long as nothing goes missing

Évaluation :

1

Very poor management and not helpful with move in process.

Évaluation :

3

I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

Évaluation :

4

The property is clean. Pick-up and drop-off of items to the storage space is seamless.

Évaluation :

5

Very helpful and well inform about the services that u haul have .

Évaluation :

5

Your driver Jamie was great very helpful and considerate of our needs.

Évaluation :

3

I love renting from you and working for you . In my book your are number one company I'm the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.

Évaluation :

4

Kudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move

Évaluation :

5

Shipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Je les recommanderais sans hésiter!

Évaluation :

1

A U-Haul employe stole my belongings.

Évaluation :

5

I used the UBOX system to move. I would highly recommend this service to anyone. The wasn't a glitch from delivery to pick up. Smooth sailing!

Évaluation :

5

Thx

Évaluation :

2

Pretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.

Évaluation :

5

Eve

Évaluation :

3

Ok

Évaluation :

4

Satisfied no complaints

Évaluation :

1

All of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany

Évaluation :

4

The staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.

Évaluation :

5

I didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!

Évaluation :

2

The staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.

Évaluation :

5

The storage unit was clean and good the workers was pleasant.

Évaluation :

1

I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I'm now scared .

Évaluation :

4

-

Évaluation :

4

Keep up the good work!

Évaluation :

2

The storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?

Évaluation :

5

My experience with U-Haul has been very good. I have referred U-Haul to many family and friends.

Évaluation :

2

I called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.

Évaluation :

5

This transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.

Évaluation :

5

Staff was very friendly and accomodating.

Évaluation :

5

Was a good experience

Évaluation :

3

After getting our things out of storage we found live mice and droppings. Was not happy about this at all.

Évaluation :

5

Excellent job.

Évaluation :

4

No comment

Évaluation :

1

The delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times

Évaluation :

5

Very friendly helpful staff.

Évaluation :

5

none

Évaluation :

1

when Iasked them to speak tosomeone for the last two months About an overcharge they've refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4

Évaluation :

1

I lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement

Évaluation :

4

I was very satisfied with the staff and facility. Merci.