Customer Reviews for U-Haul Moving & Storage of Albany

9666 évaluations

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWONNAL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESC N. 
Évaluation :
1

I requested a 4x8 without the pole inside I was giving unit 3401 on the third floor I had help with me and I was on a time schedule working with them only to find out we arrived at the unit it had a pole on the inside so I was forced because of time and help to try to make my things fit and there were other items I couldn't put in I contacted the customer service I even went into the unit the next day to talk to someone and they said they couldn't handle it they take notes and somebody will get back with me I think I deserve a decrease in my bill because I was forced to take a unit that I specifically said that I did not need

Jesse B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
3

THE EQUIPMENT WAS BANGED UP ALREADY. I MENTIONED IT TO THE TECHNICIAN. HE SAID THE BRANCH UHAUL IS AWARE OF IT.

FRANZ LEO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayleigh G. 
Évaluation :
5

My experience here was excellent I have no complaints no need for improvement everybody's doing a great job thank you

Angel V. 
Évaluation :
5

Everything went so easy and well I cannot think of any

JOHNC K. 
Évaluation :
3

I rented a cargo van that smelled like someone had smoked marijuana in the Van both in the cabin and cargo area. I had to return the rental early because the smell was making me feel ill. This is not acceptable at all. Very disappointed.

Judith J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAC AVSEEV C. 
Évaluation :
5

Everything was good Business wise nothing needs to change I like the Service that was given to me

CHARLIE C. 
Évaluation :
5

No improvement needed. The rental process was a breeze.

IJEOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIENNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
5

All staff were kind, courteous and very helpful.

DAYNARNAI F. 
Évaluation :
2

The truck assigned was something that looks like it was ready to be sold. Ran very rough. Bad vibrations when driven. Engine heat comes into the cab and the ac doesn't work making it uncomfortable. Have used service in the past and equipment usually is decent, not this time. Would have driven elsewhere to get better truck but was short on time.

JEFFREY C. 
Évaluation :
4

Everything went exactly as expected. Thank you.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAHNECETAKIRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARAA R. 
Évaluation :
5

Everything fine

ROBERTD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMNICOLE S. 
Évaluation :
4

I didn't like having to verify the picture of condition. My phone screen is not large enough to fully see any existing damage/dents/scratches/stickers. Also gives me impression that the reps are too busy to spend the 3 minutes with customers. I feel this should be a physical walk through process with a representative. No way they can be that busy to do it.

Coleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIEJEAN C. 
Évaluation :
4

Exteriour of the van was dirty hard to see out windows.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONA P. 
Évaluation :
5

Great place and good service - I'm not sure I've ever had a problem with this location.

MICHAELL Z. 
Évaluation :
5

Great staff and environment

EVANMILLARD H. 
Évaluation :
5

The employees are very polite clean and considerate I enjoy working with them every time I go there

JAMES W W. 
Évaluation :
5

Be sure to clean the pocket where the manual is stored.

Julie B. 
Évaluation :
5

Make sure there is brake fluid in trailer and explain to customer that the trailer is equipped with brake fluid. Just to keep an eye on it. Also when customer returns equipment, the employee should be putting the trailer in the location that they want it, not have customer after long day be backing it in an area.

Elizabeth N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAITLYNELIZABETH S. 
Évaluation :
5

Merci

BRAVO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

I tried to use the app instead of picking up the truck in person but it was too complicated so I ended up going inside and it was much easier to work with a person.

CHARLESW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARICVINCENT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANJOSEPH S. 
Évaluation :
5

Nothing.

JAMESHENRY M. 
Évaluation :
5

Return process was very quick and easy. Staff was friendly abs helpful.

Lindsay M. 
Évaluation :
1

I parked the truck in the main parking lot near the customer service entrance where I proceeded to enter into. Took a long time to be greeted despite there being two representatives behind the counter. Me and another gentleman who was also dropping off a truck, waited patiently for more than 5 minutes before being assisted, only to then be told that we had to bring the tucks around back and another colleague there would assist us. I brought the truck around back, parked again nearby to a service tent as told, only to find no one there. After waiting an additional 5 minutes, I went back into the customer service center through a back entrance to ask where these “colleagues” were. Waited more than 15 minutes for this person to arrive to assist me, only to be asked to move the truck again. Very poor customer service overall and I would not recommend dropping off at this location at all. I will certainly not be doing so in the future. I have to note that the Uhaul employee who did finally greet me for the truck inspection was very kind.

MARCORENATO D. 
Évaluation :
5

suggestion. I was not advised that I would get a text to verify the condition of the truck. My phone was already pre-set on "do not disturb" mode, so it did not notify me, but then, the link expired once I realized. That's my only suggestion that the customer be made aware of the link before leaving. I did do a walk-around/vehicle inspection, (I'm a cdl driver) But it was not verified through the link in the text.

Stephanie D. 
Évaluation :
5

David was great!

JOHNJ C. 
Évaluation :
2

Make sure the miles are correct before you leave the location. After 2nd day I was looking and noticed miles were 300 off. Also after returning I got a call following day they lost keys so I took the entire day off work and got a call about miles and also they needed keys which than found.

Robert J. 
Évaluation :
5

Quick, convenient, very nice transaction, well done. AAAA

KEITHD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISSETTEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaliah H.  |  Premières impressions 
Évaluation :
5

You're doing great but what about discounts for frequent renters like myself

LEVONT G. 
Évaluation :
1

I'm extremely dissatisfied with my experience.

BENOIT R. 
Évaluation :
5

Roshan Rodriguez was very professional and accommodating. He clearly directed me to where I had to pick up the vehicle and asked me if there was anything else he could do. When I returned the vehicle, he asked me if I needed any other Uhaul products, etc. And he thanked me for Using Uhaul and invited me to come again. Mr. Rodriguez made me feel valued as a customer. Thank you Uhaul

CHARLIE MAE S. 
Évaluation :
4

Rien

Kareem M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYANTHONY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy R. 
Évaluation :
5

Nothing at this moment I can add.

FRANZ F V. 
Évaluation :
5

Nothing needs improving. Everything was great, especially Rob Deschano's assistance! Merci.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etaya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JENNATERESA OLES D. 
Évaluation :
4

The truck I was rented was obviously about to be pulled off the line. It had been painted over white. The truck was loud and difficult to drive.

STEPHENA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Everything was perfect, If there was anything, It would be to have the truck full of fuel when I picked it up.

Todd M. 
Évaluation :
5

My experience with Uhaul Storage Facility was TOP NOTCH! The staff members were friendly and professional. The facility was clean and I always had access to my unit. I always had privacy while at my unit and I will definitely return and i will recommend Uhaul of Albany to all. Thank you for great service! Sincerely, Manny M.

Manny m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVONT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE N. 
Évaluation :
5

Check in was quick and efficient. Got some money back for using fewer miles and returning more gas.

ALANKIRK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Staff helpful and respectful ,ty

DAQUAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULSAMUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYAJANEA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gratia R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keely E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER G M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alene Marie D.  |  Premières impressions 
Évaluation :
4

Helpful polite staff

MICHELE D A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Everything was perfect, as always I would and will use and Recommend your Services and Establishment to Any of my friends and Business Partners.. Thank you Edward Lipford U.S. NAVY VETERAN

EDWARDL L. 
Évaluation :
5

The guys were great and explained why I had issues sliding in the snow. They were accommodating and gave great customer service. I would use this location again if I had to.

Gwendolyn G. 
Évaluation :
5

I would definitely use a a storage unit again if I had too. Most of the staff was very friendly. And the unit was extremely clean!

Arlet R.  |  Expérience générale 
Évaluation :
5

Aucun

THOMASG H. 
Évaluation :
2

Unduly I was charged cleaning charges whereas the vehicle was just clean as per normal usage in winter and snow season. I consider it a wrong practice of taking extra money from customers and it has very negatively effected my opinion about U Haul fair services practice.

Waseem B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon R. 
Évaluation :
5

Call the person that has a car carrier reserved. Before renting it to someone else.

VIVIANRENEE A. 
Évaluation :
1

You'll. Need to have the guys do their job instead of standing around I hurt my back unloading the trailer that I rented from you'll nd the guy in side was just standing around on the inside nd didn't help me like the woman in side said he would nd I checked it in on line early so we culd get it dropped nd go because we were running out of gas I hurt my back nd hernia because of your guys would not help me I waited for 15 minutes then I had to go get fuel I'm my suv in you'll was still open when I got back there I am very very very very disappointed with you'll I think you should call me nd apologize to me nd I want to talk to you r maneger

CARIOUSAARON J. 
Évaluation :
1

Incorrect truck given and incorrect gas mileage and no gas credit as promised.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri G. 
Évaluation :
4

There was a bit of a wait when returning the trailer, as there were many trucks being returned too. I had not been told it was an outside drop-off, so I ended up walking inside.

Greg H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART W. 
Évaluation :
3

I am very displeased with uhaul as I got the storage unit and a truck. I was told that the lock would be removed off the unit so I could load my things and much to my suprise when I got to the storage unit after uhaul closed but storage was still open my unit still had a store lock on it which caused me to have to drive back to we're I picked up my stuff which added more miles and took more gas. I really hope this is not how uhaul does business

Elijah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
2

Tell the greedy ceo ...shot gun to ur face.

PHILLIP R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pamela p.  |  Expérience générale 
Évaluation :
5

I had a few issues when I came to "move in". The girl at the desk was EXTREMELY helpful and patient with my situation. If I could give her 5 stars I would give her 10!

Jamie A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rahqwah j.  |  Premières impressions 
Évaluation :
2

Staff member who helped us with our reservation was disengaged and very confusing and he was very poor at communicating. The 7th was extremely hot/humid and not suitable for storing boxes. The bill does not appear on the online account until the day it is due, resulting in an unnecessary late charge. The facility was full of spiders and leftover spider traps.

Ashli B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
3

Only an "average" rating due to the fact that services provided are just... "space". Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It's only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks

ERIC G.  |  Expérience générale 
Évaluation :
1

My security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It's annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn't working. Scary.

MICHELLET L.  |  Expérience générale 
Évaluation :
4

I have moved all of my stuff out of the storage. I will not be needing the storage for another month.

ROBERT W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chavez G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K.  |  Expérience générale 
Évaluation :
1

There was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.

Bradley R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHIDUL A F.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

CHRISTOPHER A.  |  Premières impressions 
Évaluation :
5

Thanks for all your help.

tina t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R.  |  Premières impressions 
Évaluation :
3

Although I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.

Sandra A.  |  Expérience générale 
Évaluation :
4

Staff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn't, and I was charged a late fee. Certainly I could've and should've paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.

Daniel L.  |  Expérience générale 
Évaluation :
5

Storage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.

CHERYLANN D.  |  Premières impressions 
Évaluation :
1

I arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said "customer ready". I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I "remove the green tag" and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.

Marlee S.  |  Premières impressions 
Évaluation :
1

My stuff was RUINED!

wynnetta w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joann P.  |  Expérience générale 
Évaluation :
4

The manager there was super awesome Laura and staff made my storing my articles there very pleasant

Richard C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemonde A.  |  Premières impressions 
Évaluation :
5

Nice place

Bruce R.  |  Premières impressions 
Évaluation :
3

We payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.

sean C.  |  Expérience générale 
Évaluation :
3

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

Victor N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla f.  |  Expérience générale 
Évaluation :
5

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.

Rhonda s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nelga m.  |  Expérience générale 
Évaluation :
2

Mice droppings all over my items and the storage unit!

Kataba a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damita m.  |  Premières impressions 
Évaluation :
5

A very clean and security facility, and the staff are very friendly and helpful. I was a storage customer for 18 years and never had a problem with my unit. I'd recommend this facility to anyone with a short-term or long-term storage need.

CAPITAL PAPER BROKERS L.  |  Expérience générale 
Évaluation :
1

Every box in my unit was eaten by mice along with feces. Could have gotten a cheaper unit elsewhere outside, since this indoor unit did not keep animals out.

JAMES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann P.  |  Premières impressions 
Évaluation :
2

My belongings were stolen from my storage unit and my several attempts made to contact the general manager regarding the issue failed. It was a terrible experience and I will never do business with the Uhaul at 139 Broadway Albany, NY ever again.

Taliah P.  |  Expérience générale 
Évaluation :
5

It was such an easy move. The best experience I ever had!

angela s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norberto t.  |  Expérience générale 
Évaluation :
5

Excellent, and great customer service.

Franz V.  |  Expérience générale 
Évaluation :
3

I rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.

Karen W.  |  Premières impressions 
Évaluation :
4

Appreciate you guys thanks a lot.

xavier y.  |  Expérience générale 
Évaluation :
4

No comments.

Leonie G.  |  Expérience générale 
Évaluation :
4

very helpful staff

Celeste B.  |  Expérience générale 
Évaluation :
2

This location needs all new staff and management.

Celifa L.  |  Expérience générale 
Évaluation :
4

No problem staff was very knowledgeable and respectful

August D.  |  Expérience générale 
Évaluation :
3

Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

TABITHA k.  |  Expérience générale 
Évaluation :
5

Great job

daniel r.  |  Expérience générale 
Évaluation :
1

This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Shontaya K.  |  Expérience générale 
Évaluation :
4

Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

Joseph C.  |  Expérience générale 
Évaluation :
5

Excellent

WANDA L.  |  Premières impressions 
Évaluation :
5

Very good love this facility

August D.  |  Premières impressions 
Évaluation :
5

My box spring was stolen but

Jeanette B.  |  Expérience générale 
Évaluation :
5

Staff is very friendly, professionaland helpful.

myrtice T.  |  Premières impressions 
Évaluation :
5

Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Dana M.  |  Premières impressions 
Évaluation :
5

Very easy to get everything staff was very friendly

Sheleisha S.  |  Premières impressions 
Évaluation :
1

This place sucks

Ryan S.  |  Expérience générale 
Évaluation :
1

I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Hannah W.  |  Expérience générale 
Évaluation :
5

I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

Carlene B W.  |  Expérience générale 
Évaluation :
4

No comment

FRANK C.  |  Expérience générale 
Évaluation :
1

Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Chavez G.  |  Premières impressions 
Évaluation :
5

I was very satisfied with The services and will always use your company for future and recommend a friend

Carlene B W.  |  Premières impressions 
Évaluation :
4

Great experience, thanks!

Jeffrey A.  |  Expérience générale 
Évaluation :
5

Merci.

Tamara V.  |  Expérience générale 
Évaluation :
5

Pleasant experience, staff were courteous and helpful.

Ron W.  |  Expérience générale 
Évaluation :
5

Good experience with staff. Carts and elevators worked well.

Martin M.  |  Premières impressions 
Évaluation :
1

Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Sarah B.  |  Premières impressions 
Évaluation :
1

It was a very bad experience and I rather not go into details

Phillip B.  |  Expérience générale 
Évaluation :
1

See google review.

marisa z.  |  Expérience générale 
Évaluation :
1

Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Eamon K.  |  Expérience générale 
Évaluation :
5

Great central location.

Casey W.  |  Expérience générale 
Évaluation :
4

Overall positive experience. Roshawn was very professional and helpful.

Ron W.  |  Premières impressions 
Évaluation :
5

Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

VUKASIN M.  |  Expérience générale 
Évaluation :
3

great staff!!

Kimberly C.  |  Expérience générale 
Évaluation :
5

Great service

Gary W.  |  Premières impressions 
Évaluation :
5

Excellent and professional staffs

patricia d.  |  Premières impressions 
Évaluation :
2

The service there with the elevators was terrible I will never do it again that was my only problem .

Emerald H.  |  Expérience générale 
Évaluation :
5

Staff helped me work around reservation issues

manuel p.  |  Expérience générale 
Évaluation :
3

Decent location

JOSHUA A.  |  Expérience générale 
Évaluation :
1

Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Richard C.  |  Premières impressions 
Évaluation :
5

The service was fast and quick and the employees were very helpful.

Stephanie T.  |  Premières impressions 
Évaluation :
5

Excellent customer service specially roshawn (assistant manager) he helps me a lot.

jay r.  |  Premières impressions 
Évaluation :
5

I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

Lourdes L.  |  Premières impressions 
Évaluation :
1

Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

rarsheen a.  |  Premières impressions 
Évaluation :
5

Simple and quick. Facility was clean. Thank you.

Paul F.  |  Premières impressions 
Évaluation :
5

Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Adefolahan O.  |  Premières impressions 
Évaluation :
4

Great people. Very helpful.

Philip C.  |  Expérience générale 
Évaluation :
5

Eventhough I rate your company as excellent. The elevators need to be more attention.

Carmen N.  |  Expérience générale 
Évaluation :
5

The workers where very friendly and helpful

Brenda G.  |  Expérience générale 
Évaluation :
1

Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

Idhailia P.  |  Expérience générale 
Évaluation :
3

After almost 2 years mouse dropping and urin cost unknown $$ damage

DENNIS S.  |  Expérience générale 
Évaluation :
5

The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

DEREK L C.  |  Premières impressions 
Évaluation :
5

Very friendly and I would tell a friend.

FREDRICK S.  |  Expérience générale 
Évaluation :
5

Warm and clean and family friendly place to keep your memories.

Gabriel R.  |  Expérience générale 
Évaluation :
5

the customer service rep at the counter was excellent. Very friendly and helpful.

christopher f.  |  Premières impressions 
Évaluation :
3

The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

Jacqueline H.  |  Réservation 
Évaluation :
2

This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

vera f.  |  Expérience générale 
Évaluation :
5

I will definitely use this storage again if I needed too.

kimberly r.  |  Expérience générale 
Évaluation :
5

Informative and helpful

Brittany H.  |  Premières impressions 
Évaluation :
1

These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

laritz j.  |  Expérience générale 
Évaluation :
1

it sucks. Was treated horribly and threatened auction over one late payment

eric t.  |  Expérience générale 
Évaluation :
5

My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

MATTHEW M.  |  Premières impressions 
Évaluation :
4

So Far So Good. The customer service agent was excellent. The elevator not so good.

Paul B.  |  Premières impressions 
Évaluation :
5

Nice experience

David M.  |  Expérience générale 
Évaluation :
5

Very nice and clean truck. Reclining seats

David M.  |  Premières impressions 
Évaluation :
4

merci

heather j.  |  Expérience générale 
Évaluation :
1

my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Clifton W.  |  Expérience générale 
Évaluation :
5

They was great and answered my questions and more

Shakeyisa B.  |  Premières impressions 
Évaluation :
1

SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

Nikia P.  |  Expérience générale 
Évaluation :
4

Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

VERONICA R.  |  Expérience générale 
Évaluation :
4

I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

JOANNE R.  |  Expérience générale 
Évaluation :
5

Used you for several years. Good experience. Excellent staff. Thank you, Louise.

LOUISE S.  |  Expérience générale 
Évaluation :
1

This place sucks. No one washes each other hands it's just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

Shamikie S.  |  Expérience générale 
Évaluation :
5

Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

ANITA ANN D.  |  Expérience générale 
Évaluation :
5

Outstanding!! The delivery person who's name is Jamie was just the best!!!

Victor S.  |  Expérience générale 
Évaluation :
5

Great service

Karen H.  |  Réservation 
Évaluation :
1

Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don't do business well. My belongings were sold without notice and I am a unsatisfied

TATIANA V.  |  Expérience générale 
Évaluation :
3

I'm good as long as nothing goes missing

keisha b.  |  Réservation 
Évaluation :
1

Very poor management and not helpful with move in process.

Celifa L.  |  Réservation 
Évaluation :
3

I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

Emmanuel P.  |  Expérience générale 
Évaluation :
4

The property is clean. Pick-up and drop-off of items to the storage space is seamless.

feryan a.  |  Réservation 
Évaluation :
5

Very helpful and well inform about the services that u haul have .

maria c.  |  Réservation 
Évaluation :
5

Your driver Jamie was great very helpful and considerate of our needs.

Tony C.  |  Expérience générale 
Évaluation :
3

I love renting from you and working for you . In my book your are number one company I'm the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.

Robert C.  |  Réservation 
Évaluation :
4

Kudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move

Susan L.  |  Expérience générale 
Évaluation :
5

Shipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Je les recommanderais sans hésiter!

Sonya M.  |  Expérience générale 
Évaluation :
1

A U-Haul employe stole my belongings.

WILLY SERGE M.  |  Expérience générale 
Évaluation :
5

I used the UBOX system to move. I would highly recommend this service to anyone. The wasn't a glitch from delivery to pick up. Smooth sailing!

Nancy S.  |  Expérience générale 
Évaluation :
5

Thx

David F.  |  Expérience générale 
Évaluation :
2

Pretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.

Sean N.  |  Réservation 
Évaluation :
5

Eve

Fleurette J.  |  Expérience générale 
Évaluation :
3

Ok

Crystal P.  |  Réservation 
Évaluation :
4

Satisfied no complaints

Cherine C.  |  Expérience générale 
Évaluation :
1

All of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany

kelsie c.  |  Expérience générale 
Évaluation :
4

The staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.

Vivianne B.  |  Expérience générale 
Évaluation :
5

I didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!

Tess D.  |  Expérience générale 
Évaluation :
2

The staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.

Raquesha E.  |  Expérience générale 
Évaluation :
5

The storage unit was clean and good the workers was pleasant.

Desarie R.  |  Expérience générale 
Évaluation :
1

I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I'm now scared .

Kimberly F.  |  Réservation 
Évaluation :
4

-

Sophie C.  |  Expérience générale 
Évaluation :
4

Keep up the good work!

ASHEEM C.  |  Expérience générale 
Évaluation :
2

The storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?

Julia J.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul has been very good. I have referred U-Haul to many family and friends.

Colleen K.  |  Expérience générale 
Évaluation :
2

I called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.

jay m.  |  Expérience générale 
Évaluation :
5

This transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.

Diana S.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and accomodating.

Daniel M.  |  Expérience générale 
Évaluation :
5

Was a good experience

michael h.  |  Expérience générale 
Évaluation :
3

After getting our things out of storage we found live mice and droppings. Was not happy about this at all.

Ernestine s.  |  Expérience générale 
Évaluation :
5

Excellent job.

Philip B.  |  Expérience générale 
Évaluation :
4

No comment

jarmel r.  |  Expérience générale 
Évaluation :
1

The delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times

Christine M.  |  Expérience générale 
Évaluation :
5

Very friendly helpful staff.

Anita B.  |  Expérience générale 
Évaluation :
5

none

Odena P.  |  Expérience générale 
Évaluation :
1

when Iasked them to speak tosomeone for the last two months About an overcharge they've refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4

quadaisa n.  |  Expérience générale 
Évaluation :
1

I lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement

Monique S.  |  Expérience générale 
Évaluation :
4

I was very satisfied with the staff and facility. Merci.

CYNTHIA M.  |  Expérience générale 
Évaluation :
5

THE store manager was awesome. He helped fixed my storage issue in 10 mints.

Hamsa M.  |  Expérience générale 
Non reviews have been submitted for this location.

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