Customer Reviews for U-Haul Moving & Storage of Albany

10 871 évaluations

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Cydele D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

The truck was not cleaned and had a strong cigarette smell to the point that affected my sinuses. The truck needed to be vacuum clean and wipe it with a wet rag.

Ronaldo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gianna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maribel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira S.  |  Expérience générale 
Évaluation :
3

The truck I rented was soaked in cigarette smoke even though there were "No Smoking" stickers on the door. It made me want to vomit. Overall a very unpleasant experience.

Kurt L. 
Évaluation :
5

Great service. Highly recommend uhaul and the Albany location for your moving needs. The pickup was fast, agents and yard guys very good and dropoff took around 5 mins.

Michael O. 
Évaluation :
5

Some mouse droppings in our unit which may have been brought in so I understand and your elevator was down a few times. Overall your staff was great!!!! The young lady with pretty nails was very courteous and professional.

VIOLETA V.  |  Expérience générale 
Évaluation :
1

When I had booked the vehicle, I asked for 8 days, they said I get 750 miles, I said that's fine, they told me 295 plus taxes and feeds. I had to go an hour out of town to be able to pick it up. There was dents on the vehicle that did not have the little “X” stickers stating it had been seen by the uhaul company. When going to return the vehicle I found a zippered bag of marijuana under the seat, mind you, It's illegal in NY. So that would have been a fun turn of events if I had been pulled over while on the highway. Then while I'm driving out to return the truck a day early, I receive a call from the uhaul company saying I was suppose to return the truck 3 hours ago and they're wondering where it is. I refused to get into it with them on the phone while driving. When I had gotten there, they charged me an extra 79$ stating that my rental was only 7 days when I had booked for 8 to give me an extra two days incase it had rained during the time I was moving things. Overall, I've used uhaul several times through out the years, never once have I ever had a bad experience until now. Very off putting, will most likely end up using a budget truck next time to avoid issues such as these.

MICHAEL S. 
Évaluation :
5

Reps really helpful at drop off, quality/sturdy trailer rented, very reasonably priced. Very pleased and will rent there in future.

MICHAEL B. 
Évaluation :
5

The rep Danielle was truly a blessing and refreshing. She truly made my final drop off easygoing. Thank you for your time and attention to our struggles with U-Haul and the moving help.

Teresa S. 
Évaluation :
3

Your truck share 24/7 app and system are horrible!!! Their weren't any signs telling you were to go with your car to start the process. The app was ridiculously slow to upload docs and then after uploading the pics, the system said your Free wireless service which I connected to, was too slow of a connection to upload the docs. I then had to do the entire process over as all my information was not saved when I switched to using my cell phone internet service to connect to your website through your app. The final strive frustration was when I have to finally getting through the entire process, I still had to go inside, wait in line, and deal with salesperson who had trouble finding my records in the computer. I would have been in and out and way less time if I had just skipped your app and done my rental the old way. The app also asked for more information that was not requested when I made the reservation, regarding the second contact person.

Dominic I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srikanth S. 
Évaluation :
5

Thank you for the space and overall convenience of your rental trucks as well.

Joelle P.  |  Expérience générale 
Évaluation :
3

The trucks could be cleaner..

WAYNE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshay P. 
Évaluation :
1

Dirty truck. Used the app but still had to wait at a long line at the counter to get key. No pads as ordered walked w a worker to every truck and trailer on the lot for 20 mins and eventually another worker arrived from going to another store w borrowed pads. My consistent experience at this location. Sad to say

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvester b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel A. 
Évaluation :
4

Only had 1/4 of a tank of gas which could have been filled more. Oil warning kept appearing. Not sure it was cleaned before renting. Staff was awesome.

THOMASEDWARD M. 
Évaluation :
5

Great Customer Service. Everyone was helpful, informative and friendly.

Elaine M. 
Évaluation :
3

Good morning I have to honestly say it was a very bad experience for myself and my family. I reserved a 26' truck for 9AM. I spoke to a representative who confirmed the reservation the day before my pickup. When I arrived my truck was nowhere to be found. It was somehow rented out to someone else. Due to my time restraints, I hired movers through your site to arrive at my home for 10AM, I had to settle for a 20' with a trailer. The trailer was given for free but still an inconvenience because I had never was one before. It raining and the wipers were horrible. If you hit a bump the emergency lights come on on their own. I finally got back to the house and unhooked the trailer as directed and then pulled the truck up to my home. I waited for the movers for 2 hrs. They finally showed up at about 12:15PM. No one reached out to me until I sent an email and text message to find out if they were going to show up or not after paying over $500 for 2 people for 4 hrs of labor of which was confirmed the day before as well. Mind you I hadn't slept almost 2 days trying to make sure I completed everything I could due to the fact that I'm packing up a whole house in my own. The way they packed the truck was great but the trailer a whole different story. I now have a $1400 computer that has a dent on top of the frame of the screen and the screen has a scrape across it. A second one has a scrape across that screen as well. They somehow acted all the monitors/computers on top of each other. I had plenty of covering but somehow they were only used for the big furniture. My son's dresser is broken, his brand new mattress has huge black stain on it. One of my bar chairs has a hole in it so I had to throw away the set. The headboard of my bed and one of the side beams that hold the mattress is broken. I'm missing a bag of screws that I strategically taped to the bed so that wouldn't get lost. That's going to be a mission. They broke my $90 fishing pole in half. But as I was informed in the email the day prior, “they are not insured” so anything damaged they're not responsible. I arrive to my destination and the movers I hired were so late I did the work myself due to the weather I couldn't wait like I did in the morning. I call to trying and cancel the second team but they were no help due to some glitch in the system at the time of my booking them, I never received a code to release the funds so it can go back into my account. So it is still on hold today. I emailed the Movers Help support to request them to release the $320,95 on their end I also included a picture of the JB-48581254 confirmation number that was sent to me so they can release that correct funds for the evening team. Somehow the support team apparently didn't pay the attachment any mind because refunded the movers payment from the morning team. I was unaware due to unpacking an entire house and not looking at my phone, Affordable Reliable Moving Service JB-53675a40 sent me two very rude emails of which I felt verbally attacked and disrespected. Adding salt to injury they also harassed me by calling me 7 times within 45 minutes. I responded right away to the support team first then informed the moving team of that fact that none of this was on me nor was I aware. He made me feel like I had intentionally stealing from them. I'm waiting to hear from the Movers Help rep as to when this will all be rectified. To see how your company treats us Marine vets is an eye opener. Needless to say, it has been a truly horrible experience of which is still ongoing.

Teresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

You're doing a great job

STEVE G. 
Évaluation :
5

Very pleasant experience at this location. Counter people were very nice and helpful. I have used this location before and was pleased then as well.

diane O. 
Évaluation :
5

Your rental process is like a well loop machine is so small it's like boring a vehicle from a very good friend. I.Knight.

IVANJ K. 
Évaluation :
5

The people were friendly and helpful. We dropped off our truck in the early morning and the person in charge called me and confirmed that all was well with our truck return and quickly issued my receipt. I would definitely recommend this station also.

renee V. 
Évaluation :
3

I don't like the fact I had to call multiple times to have my contract closed 6 days after moving out. Customer service is a joke. Hung up on me and didn't bother to call back.

naiema E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany T.  |  Expérience générale 
Évaluation :
5

Great service - fast, courteous and friendly.

Tony M. 
Évaluation :
4

Check inside of the trailer,, I shouldnt have to clean out the inside before i use it.

Carl R. 
Évaluation :
5

The representatives at this location, Albany NY, are not paid enough for what they do. They were under constant pressure from customers to provide rentals when none were available. They were professional, courteous and helpful at all times. Especially Jada who was able to get me a rental after I was told by a representative from a central location that my reserved vehicle would not be available.

Don L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold F. 
Évaluation :
5

David Jones was awesome to work with. I've worked with him several times before. He's attentive, friendly, and sends you off with a pleasant smile.

Charlene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

The app was horrible to use and I should have just rented from the counter

Edward H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

Ya rock

Lamika S. 
Évaluation :
5

The same

Sharena J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
1

People in the store were very unprofessional. Rude from the moment we walked in. Not sure why the employees all walk around with an attitude smelling like weed. The guys that clean out the truck were nice. I'll give them credit for that. Otherwise I will never go back there.

ADAM W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICKJ D. 
Évaluation :
5

animal hair on the seats, and the back had dry spaguetti noodles

Ernie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMESHA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denika F. 
Évaluation :
5

Rob was friendly and professional and very knowledgeable. I am confident in his work.

john G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oday M. 
Évaluation :
5

Not the sites fault but Uhaul in general. I was charged an extra $25 for over-mileage which is bs. It's 92 miles from the pickup location to the drop off location. I was only allowed 109 miles total, leaving 17 miles to retrieve and drop off items. It's 8,5 miles from my house to the drop so that only leaves 8,5 miles to pickup my stuff. There were no 15' trucks available anywhere near where the items were located. I will not be using Uhaul in the future over $25 dollars. I hope it's worth it to you.

David N. 
Évaluation :
2

I was told that I returned the gas tank to the appropriate level (which was ¼ full because that is how I picked it up) and that I wouldn't have any issues with being charged. One hour after I leave I get a $150 bill for 20 gallons of gas. I returned it more full than when I picked it up! Don't listen to what they say here.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L. 
Évaluation :
5

should be clearer about what rate change i'll see if i'm late by a couple hours returnnig and have it 27 rather than 24 hours...

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deonna B. 
Évaluation :
5

Fast and easy. Thank you 🙏

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray H. 
Évaluation :
5

Wonderful service start to finish

Lucias K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

iPhone UHaul app difficult to use and refused to complete the 'return' transaction. Fortunately there was someone at the UHaul site who handled it manually.

ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raheem C. 
Évaluation :
5

Great team in Albany!

Howard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hakeem D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARZIN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
3

Make sure vehicle is in proper working condition.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

have rep go over LOCKING van doors. i didn't know there was a side door or that the front door was not locked when i exited after street parking. locks required using the key each time, not a fob, so a demo would have helped. ALSO, my van needed 2 gal gas added after total 25 miles driving to reach start level. Vans = 12,5mi/gal?

Kathryn G. 
Évaluation :
5

David Jones was helpful and really knew what he was talking about. Highly recommend the Broadway Albany Uhaul.

Adam B. 
Évaluation :
5

I've rented from this location many times and have always found them to be friendly and efficient.

Byrgen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umesh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAARRIANE C. 
Évaluation :
2

Went there didn't have van. Left called minute later said they did. Went back rented one. Waited 10 mins in hot sun for it. Then they had to find keys 5 minutes later brings van, tire pressure off. Waited again to be sent to garage for air. Person totally clueless on how much air he was putting in. In the end, waited 30 minutes to get it. Have rented often from haul with much better service. Maybe was a one off.

CRYSTAL J P. 
Évaluation :
2

The people inside for pick up were good. Out side there was no one around and it was pouring rain went over to the return area to get blankets from no one but they were mostly wet and used . Waited looked around then just help myself to 2 dryer in an open plastic bag.

Ronald S. 
Évaluation :
4

Staff at this location was excellent. Friendly and helpful.

Peter M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
2

Just bad service

Niles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fanta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence K. 
Évaluation :
4

The app was a bit cumbersome and it was easier to just drive there and do the rental. Rental and return Staff was great!

Adam H. 
Évaluation :
4

Truck was old, and perhaps no longer a good candidate for long trips. (Drove like a boat)

RICHARD D. 
Évaluation :
4

Was charged for cleaning although trailer was clean

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jair R. 
Évaluation :
4

Company was accommodating to my needs

Kenneth M. 
Évaluation :
4

S.O.

NORMAN D. 
Évaluation :
5

Extremely helpful and courteous.

Michael G. 
Évaluation :
5

Oui

Eduardo G. 
Évaluation :
5

Chris Horsman was absolutely fantastic! He was wonderful to work with and we are grateful he was our person at UHaul.

MEAGHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis s.  |  Premières impressions 
Évaluation :
5

Nice and helpful with my storage

david w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G.  |  Expérience générale 
Évaluation :
5

In the 2 years I've maintained a unit at this specific facility I haven't had a concern or question these employees couldn't answer or resolve with ease keep up the good work

william g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashante b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luciana o.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYLEM B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yervi a D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIVARDWILLIAM T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDAS S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENEELYNNE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

francis B.  |  Expérience générale 
Évaluation :
4

Everything feels secure and safe

SHAMILA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H.  |  Premières impressions 
Évaluation :
1

There was construction work going on with loud noise and debris in the air. We were there for over 1 1/2 hours. Our representative was helpful but easily distracted. None of the other 6 employees were doing anything to help. One employee was disrespectful to me by telling me I shouldn't be getting the 1 month free storage unit offer despite not managing my rentals. She just sat there and was making rude comments. We then were given a uhaul that was not accessible. It was one of the most unpleasant and unprofessional experiences I've ever had.

april s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AIDA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shontalasia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marc j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond A.  |  Expérience générale 
Évaluation :
5

I love u-haul

yanisbel V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY F.  |  Expérience générale 
Évaluation :
5

David thank you for ur help 🥰

shalonda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTeefa J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheldon g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious H.  |  Expérience générale 
Évaluation :
5

She was very kind

TIFFANYT W.  |  Premières impressions 
Évaluation :
5

The salesperson Miss Adriana was very very helpful. She helped me in so many good ways I can't even tell you

STANLEY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teddy w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherelle j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaliah H.  |  Expérience générale 
Évaluation :
5

I received excellent service from the staff, who were very attentive and heloful. Merci.

Anne B.  |  Expérience générale 
Évaluation :
5

The manager at the Broadway location in Albany NY Shannon is absolutely a 10 plus !!

LYNN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron C.  |  Premières impressions 
Évaluation :
2

This is the second time I got a storage unit from you guys and it has a lock on it this real stressful

Alex c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kynya C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shakira a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dania O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne L.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Quick, easy, and professional experience. Things moved quickly, smoothly, and easily. Excellent experience.

Amber F.  |  Expérience générale 
Évaluation :
3

I've been beal with U-Haul off and on for a couple of years specifically the Broadway location. I've have always had an horrible experience. But yesterday Arianna handled everything I needed with no attitude no delays nothing. I was in and out. Thank you

Amani f.  |  Expérience générale 
Évaluation :
3

It was better than other places. Nothing over the top but the job was done in a timely manner and the workers were courteous and knew what they were doing.

Lisa C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
4

Danielle, Adriana and Shannon at the Broadway, Albany storage were great handling everything. I'll go there and will refer my family and friends.

Jesse W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyron H.  |  Premières impressions 
Évaluation :
3

Overall, the convenience was ok. Not enough flat carts for storage items. Elevator entry takes a while, when someone else gets to on, I had to swipe my card again.

leslie p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda s.  |  Expérience générale 
Évaluation :
3

8x8 was the smallest unit possible for a 1BR apartment.

AYSHA MARCELL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELLOUIS M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICAL O.  |  Expérience générale 
Évaluation :
2

I asked for an 8 by 16 and completed the paperwork, purchased the required lock, which no other storage facilities require, and attempted to access the Unit. When I got to the 5th floor, there was a lock on it. I had to go all the way back downstairs, then outside back to the counter. There were at least 4 staff available who could have told me the unit was locked, or better yet, actually unlocked for me once it was reserved. When I came back to put my items in storage, I accessed the facility but then was denied elevator access. I had rented storage at this facility in the past and had elevator access problems EVERY time I was in the building. It's aggravating, and unnecessary. Nobody offers to fix it, they just have a staff person get on and use their card to get you to your floor. The office was not busy when I was there. My unit could have been unlocked for me once I completed my reservation. I had back surgery a few weeks ago and it is difficult to walk long distances. I don't know why I had to go back and forth up and down 5 floors so I could tell the front desk there was a lock on the unit. They already knew. Waste of time and unnecessarily difficult.

Michelle L.  |  Premières impressions 
Évaluation :
5

Staff were friendly and helpful despite being very busy. Professional through and through. The employees ALL deserve to have their praises sung. Made an annoying task a little less awful thank you!!

Amber F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O.  |  Expérience générale 
Évaluation :
5

I used to be scared to rent storage units because I never knew what they were like but my unit and the facility settled my fears. Originally we only planned to use it a month or two but ended up keeping it almost 1,5 years. Merci.

Monroe M.  |  Expérience générale 
Évaluation :
5

Staff is very helpful and actually listen to what you have to say and what your questions and concerns are. The employee I mostly dealt with was David. I hope to encounter David the next time I need assistance or have a question.

William O.  |  Premières impressions 
Évaluation :
5

I have been complaining about the hallway lights for about a year for unit 6176 not working. I've been told repeatedly they will be fixed. Rent increased according to the letter to upgrade electrical abs lighting but still the hall lights do not work. I worked like to thank Shannon, Laurie and David for going above and beyond to help me and make me feel valued. Jonathan Knapp. Trucker.

Jonathan K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.. would definitely recommend them to a friend or family member 👍🏾👍🏾

Charles W.  |  Premières impressions 
Évaluation :
1

Still waiting for a call from store manager. It's been almost a week.

RAEBETH R.  |  Expérience générale 
Évaluation :
5

Arianna and nauti gave excellent service and had a great attitude as they were preparing to close yet still made sure I was able to get a unit

Cateria F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor g.  |  Expérience générale 
Évaluation :
5

I am so happy you were able to provide a place to store my belongings when I had no other options it works

Cleva D.  |  Expérience générale 
Évaluation :
5

Thank you. Back next year!

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F.  |  Expérience générale 
Évaluation :
5

The voice mail system is very frustrating, so I have up and drove down there.

Maureen S.  |  Premières impressions 
Évaluation :
3

The first space I was given was in use. The staff helped to find another eventually. The facility was incredibly hot and humid, with water dripping in some places.

Patrick S.  |  Expérience générale 
Évaluation :
5

It a good

Wesely W.  |  Expérience générale 
Évaluation :
5

Y’all were awesome, when I experienced an issue after hours you were still super responsive and helpful

Emily E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel R.  |  Expérience générale 
Évaluation :
2

While I could easily answer yes to your questions above, I simply can't give U-Haul of Albany more than 2 Stars. Accessing my unit (located on the 2nd floor) was incredibly frustrating because the elevator/key card/punch code system wouldn't work and every time I had the issue staff said "yeah, the second floor doesn't work." While the staff was helpful in solving the issue each time, it's clear U-Haul of Albany isn't investing in upkeep of their facility. U-Haul of Albany needs to: 1) fix its elevator service, or 2) fix the key card system.

Bob D.  |  Expérience générale 
Évaluation :
5

The facility was as secure as some military access points. I loved it.

Carlton B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G.  |  Expérience générale 
Évaluation :
4

Unfortunately I wasn't given the key to access the unit. Causing me to keep the the rental an additional day.

DEBORAH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenda v.  |  Expérience générale 
Évaluation :
5

I LOVE the fact that you can only go where you are supposed to!

Carlton B.  |  Premières impressions 
Évaluation :
4

Fortunately, I arrived before your employee gave away my storage unit, which she had apparently promised to another customer despite my having a reservation.

Bob D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominique B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tujlah n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashauna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marelyn A.  |  Premières impressions 
Évaluation :
5

Excellent all around! Would use them again

Catherine D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S.  |  Premières impressions 
Évaluation :
5

Just love working with Uhaul staff there services.

Jerry R.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

Cleva D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roderick f.  |  Premières impressions 
Évaluation :
1

I will never use the u haul storage again. I had a really bad experience. Really disappointed

Gloria A.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

wanakea c.  |  Premières impressions 
Évaluation :
1

Horrible rude and almost willfully unhelpful staff, facility dangerously hot in summer months with no access to water free or otherwise like in vending machine. Suffered heat stroke while moving into unit. And then treated as a criminal element every time I returned to access unit, which was a great deterrent to continuing a service contract with U-haul your employee's are your public face. Fix your face.

Sarah B.  |  Expérience générale 
Évaluation :
5

My address is wrong I live at 9 lincoln Ave Albany ny 12206 apt 1

Sheila B.  |  Premières impressions 
Évaluation :
3

I was not able to move my stuff into the storage unit due to the fact that there was a lock that wasn’t removed on the unit previously nor was it mentioned how to gain access to my unit.

thomas c.  |  Premières impressions 
Évaluation :
1

We signed up online and paid for a unit in your Erie St facility. We received an email with the access codes (but no instructions on how to use them) and were told that our unit was unlocked and ready for us. When we arrived, we had trouble figuring out how to get in due to poor instructions and were only successful after another customer helped us. When we got to the unit, it was locked,. Repeated calls to customer service wen unanswered. The cell of the GM went to a voice mail and was never answered. The intercom was never answered and there was no one on site to help. We drove to the Broadway Office where Megan was very helpful, switched our rental to that building, and then showed us how to work the security system. A process that should have been easy took two hours in total.

Jack T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose B.  |  Premières impressions 
Évaluation :
1

The elevator was broken. We were not able to access our storage unit.

nancy m.  |  Expérience générale 
Évaluation :
5

I want to thank you for having this facility available to me in times of need that was awesome

Richard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy a.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sophiyyat A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAQUIES P.  |  Premières impressions 
Évaluation :
3

I was charged a different price than what was quoted in my reservation. The manager was supposed to call me but never did. I'm definitely disappointed that I had to pay more than I expected, and no one ever reached out to me even after my numerous attempts at having this issue resolved.

Akilah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenaijha H.  |  Premières impressions 
Évaluation :
3

Had to wait at least an hour and a half just to see my storage unit and had to wait another 30 minutes just to speak to another staff member even though I have already waited the hour and a half. I was also put in back of a very long line for no reason when my situation was simple and no work was needed. Did not like the service but the storage unit was clean, just did not like the pillars in the way.

oscar p.  |  Premières impressions 
Évaluation :
5

Destiny, the staff member in sales was extremely helpful, courteous, and a pleasure to work with. Her customer service was 5 

Keith A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Besora h.  |  Premières impressions 
Évaluation :
2

I had some issues on my move in day. I was assured on Saturday 5/22 that the customer elevators would be in order by Sunday 5/23 which was the day I was moving into my unit with a full apartment of items. On Sunday when I arrived with my full UHaul I also rented there was no working elevator. I asked an employee inside who said "someone was working on it right now." I went back and waited for awhile by the elevators but no one was currently working on it. I finally went back inside and asked that someone operate a freight elevator because I needed to load my things into the unit that day. Finally someone came but it was a pretty big issue and many other customers were trying to move in and out of units so it was difficult to use the elevator and the employee had a hard time keeping up with the various floors people had to go to.

Melissa r.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Awilda B.  |  Expérience générale 
Évaluation :
5

Love it

Jerome B.  |  Expérience générale 
Évaluation :