Évaluations des clients U-Haul Moving & Storage of Alcoa Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Alcoa Hwy

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Myrna C. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Excellent service! Loved that I can drop off and leave

helen H. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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Le client n'a pas laissé de commentaire.

Danny S. le

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Dropping off wasn’t the easiest thing to do since the location was closed, but it sure beat the pick up process!

Joel B. le

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Le client n'a pas laissé de commentaire.

teresa G. le

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Awful! Contract #98932951 wasn’t able to close the box the entire time I had the boxes! I had 2! Every single item , in which I carefully backed my nicest things so the moving men wouldn’t break or destroy.! Well every single item in the haul boxes had severe mold coving. A water pool sat on top of one of them the entire time as well. A major disappointment and I want a refund of all the moneys I paid, or i will seek legal advice. My contract number is

James W. le

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Very professional and accommodating.

Kyle C. le

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Le client n'a pas laissé de commentaire.

Jefre C. le

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Le client n'a pas laissé de commentaire.

GAIL B. le

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Le client n'a pas laissé de commentaire.

Clyde F. le

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Nothing that I can think about

Ann B. le

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Le client n'a pas laissé de commentaire.

JIM C. le

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Le client n'a pas laissé de commentaire.

deedra F. le

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The service was fast and professional......i needed more time and they handled the extended time with an automated notification...i didnt have to do a long wait at checkout it was fast and conveniently checkout upon return

Eric P. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Le client n'a pas laissé de commentaire.

Mike O. le

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Everything was flawless. From pickup to dropoff.

Charles C. le

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Le client n'a pas laissé de commentaire.

Frank E. le

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Professional service.

Richard S. le

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Nobody did a walk through and discussed any of your hidden fees. I rented a $39 truck knowing I’d pay mileage but it’s insane that two days and 90 miles not going one way cost me $225. That was robbery and it’s ridiculous that nobody did a truck walk through so that I couldn’t even dispute anything had it happened. I’ve used U-Haul 5 times in the last 6 years and I assure you this is my last time ever using your companies.

Alexandre S. le

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Very fast service! Really appreciated.

Paul J. le

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Installation and personnel at the actual location was superb - very fast, great work, personable. However, the scheduling was cumbersome and confusing. I scheduled a time online (7 am on a Wednesday) but was then told they didn't install on Wed. Changed to Thursday but was then told they didn't start at 7 but did at 8:30.

Roger M. le

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Friendly, knowledgeable, professional.

JEFF S. le

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Le client n'a pas laissé de commentaire.

steven J. le

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Cargo area had some type of grease on the floor which I was unable to clean completely which waisted over an hour of my time. The same grease covered the loading ramp which created a hazardous working environment and myself and one other person to fall from the ramp. Thankfully we were not injured. When I picked the truck up an employee opened the rear of the truck and removed the hand cart and moving pads as I had not wanted to pay for them. There is no way this employee could have missed the grease on the floor. The cab of the truck had something spilled on the center console and drivers floor that appeared to be a soft drink as it was sticky to the touch. When I returned the vehicle I explained to the person at 411 storage in maryville the issues I had and that I had been instructed by U-haul to call and dispute the condition of the truck when I turned it in. I was told by him that I needed to take the truck to the U-haul truck center in Alcoa Tn to turn it in due the condition and issues I had with the truck. By the time I drove the extra distance I was told that I had gone over my allowed mileage. The worker who returned the truck at the U-haul center in Alcoa was an excellent representative for U-haul. Dealing with this employee was the only good part of this experience and I will not ever be using the services of U-Haul again.

Robert W. le

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Only used the trailer for 2 days and I paid for 3, haven't received any refund

Cheryllynn I. le

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First trailer had electrical issues. Promptly replaced with much better trailer. Return was super easy. Thanks

David R. le

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was well pleased with how i was taken care of . a big Thank You to the Staff at the Alcoa store.

JOHNNIE W. le

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Very friendly!

Elizabeth C. le

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Best place in maryville to have a storage unit. The staff was also very nice all the time.

Michael O. le

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The crew here helped me get the truck size I needed and did everything to make it easy on me.

Neil S. le

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There are no words to describe how great our experience has been. We are blown away by the kindness and most of all service that we have received from U-haul Moving and Storage of Alcoa Hwy Thank You!

Gregory G. le

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Le client n'a pas laissé de commentaire.

Brandon H. le

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Flawless from start to finish. Thanks!!

Gordon P. le

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Everthing went great .

leigh j. le

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Very friendly and helpful staff, facility was clean and well maintained.

henry y. le

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Very satisfied

Janice M. le

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The service was excellent and the people there where gteat starting from the front desk to the ladies that i had contact with. Thank you guys

JOE J. le

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great facility

Jeff C. le

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Good value. Hard to get out on Alcoa Hwy. Entrance is deceiving, need to turn in on service road before you actually reach facility.

Robert T. le

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Great customer experience... all details were explained and process was easy to move into my storage unit

Jeanetta M. le

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Unit 2037 leaked. Several boxes wet and had to be replaced. Manager did give me boxes. Was given a paper to contact you about damages. Was also told no insurance purchased nothing will be done.

Pamela H. le

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It was an expensive decision.

KELLY T. le

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Everyone was very nice and helpful.

Wesley O. le

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This is the best Uhaul location I have ever used. Great owner and management.

RICKY B. le

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No only excellent but very reasonably priced

traci j. le

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The staff at both locations were tremendously helpful!

dennis s. le

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Cannot say enough about how easy these guys were to work with. My unit was set up and I was moving in...under 10 min. Same moving out. Super easy.

paul h. le

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An awesome experience!

DANNY A. le

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Good storage facility. Always clean, never saw any evidence of bugs or rodents. Because of the open top some items did collect dust but we should have put sheets or plastic over them.

janet t. le

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Great customer service and knowledgeable staff!

joseph v. le

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Great facility

deb c. le

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I've recommended service to others. No real criticisms. Staff friendly and helpful.

debbie b. le

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They worked with me thru it all, very like able people and Friendly . Thanks for your help.

Ann C. le

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renting was easy and I was pleased with all services.

regina k. le

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They were timely and very professional.

michelle l. le

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Great experience. Staff very friendly and kept me informed of status of U-Haul boxes from the moment they arrived in TN, to the moment they were ready to go back to the facility.

BILL R. le

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I was an RV Storage customer for several years and I was always treated with professional respect. I can very willingly recommend this facility to friends, family and other acquaintances.

randall p. le

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Quick service, got it right the first time.

jenipher b. le

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Aaryn was amazing - she was helpful, knowledgeable and communicated throughout the whole drop off / pick up process!

Rachel R. le

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Great Service!

DAVID H. le

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The staff was excellent

JUDITH S. le

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Pleased with the service. Ms. Eunice was very helpful, friendly and professional. When needed I will use this service again.l

Christa G. le

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The friendly staff made the process very easy

Jonathan S. le

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Very friendly and helpful

sandy j. le

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Very nice place

ABEL R. le

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Great communication. On time. Fair price.

Susan C. le

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the unit leaked. Our household goods were ruined with no responsibility from the place we trusted. If we could give zero stars we would. Trust me- go somewhere else!!!

Austin L. le

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Very Fast And Made Sure I Got The Right Unit For My Needs.

MARK M. le

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I continue to use this facility and couldn’t be more pleased.

bernadette f. le

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Nothing else to say, was happy to have had U-Haul

shirlee r. le

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Thank you!

sidney m. le

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John was fantastic, he was helpful, professional and courteous.

Glen C. le

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Worked great for me during our move to the area.

barbara s. le

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Great experience.

Sharon H. le

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Fantastic service!

Deborah w. le

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Very kind and courteous.

TED P. le

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The GM John has always been incredibly helpful and professional over the three years I was a customer. Top notch.

Pamela H. le

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Fair price and adequate space.

vicki g. le

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Staff always very helpful. Storage facility always clean and convenient to get too. Rental vehicles always clean and easy to manage. Thank you!

Michael B. le

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Very good facility. Will use them again if needed.

lisa h. le

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The storage box is wonderful.

Denyse V. le

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I had our U-pod delivered, so I didn't see any facilities, but the deliveries and pick ups went very well. The drivers were both fabulous! Office manager at starting point, not so much.

Matt B. le

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Great prompt and friendly service. This is probably the best experience I have had with any moving truck company. I will be back again if I ever need their services.

Rebecca G. le

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I did not visit the facility, but the staff and equipment were how I rated. You staff Eunice and Aaryn were very professional, prompt and efficient. Thank you!

Ashley G. le

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Very nice and quick. I highly recommend them. The prices aren't bad at all either.

DAVID AND SUSAN R. le

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All the folks were great

Cheryl W. le

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Great place to deal with! The free month with the truck rental is a great option!

Marty K. le

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Although I did not visit the storage facility; our belongings arrived clean and in excellent condition! Thank-you Eunice for coordinating the move of our U-Boxes from Hendersonville to Alcoa!

Eric T. le

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The service was great from pickup to drop off. Eunice was awesome being able to deliver and pickup my box within 3hrs. I would highly consider this service agian.

LINDA J. le

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I did not go to the facility. U-box was delivered to my home. Staff was very good at keeping me informed of status of the delivery and pick up.

Tyrik S. le

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Moved here from DC area. Check in with Rich and Joe was great. Then, no 24/7 access (paid for it). The manager consistently pointed towards me (the paying guest) as the reason why it wasn't working.

mary c. le

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I did not visit the facility but the two women who delivered and retrieved the containers were great. Thanks so much for the service. Mary Childress

donna a. le

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I was very satisfied and would recommend.

Mary S. le

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They did a great job of delivering and picking up u boxes

angela p. le

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The driver hired by this U-Haul was over 4 hours later than scheduled. Her excuse was that “time got away from her”. I called the manager and he told me he’d look into it but never called me back.

JAMES B. le

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I only gave a NO on maintainence because of the leaks in the roof (RV storage) that caused constant streaks on my motorhome. Other than that it was great. I wouldnt want to keep it any other place.

Gaye C. le

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I did not go by the storage facility, however, when my belongings were delivered, there was absolutely no evidence of damage or infestation from animals/bugs/ etc. Would absolutely reccomend!

Martha W. le

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Rental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.

PAUL I. le

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Eunice our delivery driver was great.

NICK R. le

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The staff was extremely helpful and courteous.

Alan P. le

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Eunice is awesome, friendly, helpful, and accommodating with my U-Box delivery needs.

PATRICIA R. le

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Go out of my way to use this u-haul location when needed. Staff is great, all of them. Even when there is a glitch they always go above and beyond to make it right. Superb customer service.

KELLY N. le

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The staff was very friendly and helpful, will definitely use this location again.

Robert C. le

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Everybody that I spoke with was friendly and helpful

RUDY V. le

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Number 1 in rentals and storage.

Angela M. le

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Staff very helpful

tonya j. le

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Eunice was excellent. She would stay in constant contact to ensure best Customer Service. She arrived on time even when I was a late. She made the experience easy.

BRYAN R. le

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Perfect delivery time, very flexible and helpful. Overall great customer service. Would definitely recommend and use again!

jiyoon l. le

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Eunice was nice!

William H. le

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I think $150/mo. for a storage unit is too high. For that price it should've been air conditioned (especially in 90 degree weather) and not just heated for the winter months.

EMORY F. le

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Good service

roxanne l. le

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Thank you all.

dillion C. le

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My mom paid for it over the phone so when I get there they made me pay for it plus buy a lock. I'm a college student with very little money!

BECKY P. le

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Really enjoyed the staff friendly and informative

CHARLES H. le

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Just outstanding I'll be back and I'll tell my friends. Thank you for your service to the community in the time of need. God bless you all.

GENE B. le

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As always everything was great

jesse l. le

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Horrible.

scott j. le

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Very helpful staff

GARY R. le

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Thank you

Amy W. le

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Checked out of our storage June 23 and was paid up until July 6 and asked if we could get any compensation and was told no. Not happy with that.

CODY M. le

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Not a fan of regular price hikes. But everything else was great.

Ronald W. le

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Great Staff and very helpful

melissa k. le

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I've always used U haul. I WON'T ever again! there was a bed set that was left (freebie section) and it had been bugs... VISIBLE!! I told manager and he said it would be removed... Its been weeks stil

Bonnie H. le

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I did not go to storage facility. Containers were stored there till they were delivered.

robert m. le

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Our experience with this facility and the staff were first rate. The facility was well maintained and the staff was always helpful and courteous. We would highly recommend this facility.

lee r. le

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Very knowledgeable and pleasant staff!

Raquel M. le

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I loved this method of relocating and I think UHaul by far was more personable and actually cared about the customer than any other company that I talked to

Bill L. le

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I enjoyed working with John and the u-haul crew. They were excellent. Sincerely, Bill Landry

jalen p. le

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My car was driven onto the tow ramp by a U-Haul employee when I got to my destination my car under neath fender was stuck on your device and ripped the underneath of my car.

CYNTHIA W. le

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I've used this particular location several times. It's always been a pleasant experience.