Lights are motion sensors. I am short. They would go out spooky and made me feel scared when th Er e alone. No light in unit. Only in hallway.

Raymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!

Completely satisfied! Excellent facility and kind staff!

John went above & beyond to help my family with life's ever changing challenges & time constraints. I would totally recommend Uhaul at Alcoa Tennessee with full assurance of safety & convienent storage needs. Thank you a million times John. Regards, Wendi & Noel

Tge truck rental was not a good experience I would like to speak someone at the corporate level about thus.

Would have been nice to get at least part of the money back from where I didn’t use but 2 days in the next month that cost me 57 dollars

My only negative experience with this storage facility is they moved my storage until while it was full of items. I receive an email before hand letting me know what was happening and I did not need to do anything. The next time I went over to the unit, I found things in disarray. A mirror had fallen, bins were tipped over, etc. Nothing was broke, but scratches to some fallen frames were noted, keepsakes in the bind had shifted, wrinkling things. Not happy about that. Other than the one incident, everything else was good. In addition, when asking your questions on this feedback form, I would rather see ratings from say 1-5 instead of yes/no. In some cases I would have rated 3 or 4 letting you know it was not up to par. Instead, I answered yes because I didn't want to say no.

When I had to put my college things in storage quickly due to the COVID-19 pandemic, I managed to get the last 5x5 interior storage room and I understand why. The storage facility is super clean, the staff is incredibly friendly and helpful, and it had great security procedures and precautions. I definitely felt safe leaving my things behind in another state for 5 months.

Great for storing our daughter's college dorm room stuff over the summer!

I’m a student at UT and come here every time I need to store anything! Everyone has been so nice and very helpful. The facility is nice, clean and easily accessible whenever I would need to get something.

John was very friendly