Le client n'a pas laissé de commentaire.Manuela A.
Customer Reviews for U-Haul Moving & Storage of Alief Saigon
Pour nous contacter
Houston, TX 77072
(Between Boone & Kirkwood)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great peopleTrent P.
Staff lady really nice and friendly! She shows us all the available storage in different building. I happy to work with her. GIAM H. | Premières impressions
Check equipment more frequentlyBarry P.
Le client n'a pas laissé de commentaire.Lynden A.
Le client n'a pas laissé de commentaire.John Y.
Le client n'a pas laissé de commentaire.Jerry F.
Le client n'a pas laissé de commentaire.Oshay J.
Customer experience was great with counter representative. Vehicle was dirty and smell really bad.Kabir B.
unprofessional and unfriendly employees wouldn't listen to customers' arrogantcharles Z.
Frankly everything went well, I'm not disappointed in having chosen U-Hall.Kourouma F. | Expérience générale
They need more Towing equipment there?Adan L.
I was told that a credit of 28$ will be applied if i returned the truck ( which was given to me almost empty). I had to walk through the rain to go pick up this same truck. The guy specifically told me that since the car is almost empty, if I returned it to 1/4, the 28$ will be applied to my account and if i return it exactly how it was when it was given to me, I wouldn't have to worry. It was raining heavily during this time so i agreed and signed. I woke up this morning with a 58$ charge on my account because I didn't return the car to 1/4. I've called both uhaul and this location and both parties were so rude and very unhelpful.SPLENDERAH M.
Wonderful Staff!Terra C.
Le client n'a pas laissé de commentaire.giovanny Q.
Le client n'a pas laissé de commentaire.Gary E.
Clean Truck. Professional personel and very Clean toilet 🚻BISSONG B.
Le client n'a pas laissé de commentaire.Jamal B. | Expérience générale
Make sure to thoroughly check trucks for everything. Last truck rented not well maintained, I was very disappointed Julius A.
Longer hoursBobby R.
No idea what to tell, everything was as expected, keep it up thanksernesto H.
Staff was very helpful and went out of their way to accommodate me.MANUEL C.
Everything is goodVu C.
The rolling door to this 6'x12' trailer I rented apparently had some damage to the track , it would not close after I had opened it to load . This led to a situation where we couldn't keep it closed after loading . We worked around it but UHaul should have known that door does not work properly . You can be sure I will be checking the door operation the next time I rent .Brooks D.
Le client n'a pas laissé de commentaire.Peter P. | Premières impressions
You may need to hire more staff in thay location so that the services can be more faster.Onyebuchi A.
There are nails and screws in the parking lot. A screw was in my tire then had to wait til the following morning to go to discount tires to get it repairedJessica M.
Great people, very helpful and efficient.Andrea B.
The location I booked and not have a trailer at the time of rental. The second location I was sent, had a trailer but was for a rental 30 minutes later. My reservation was for 9 o'clock and the other trailer was for 930am. The third location opened at 11 AM. They finally found a location 30 minutes away where I was able to get the trailer. Dealing with U-Haul is always a terrible experience!John N.
Le client n'a pas laissé de commentaire.Delove M.
Le client n'a pas laissé de commentaire.Kibia A.
Le client n'a pas laissé de commentaire.Tri T. | Premières impressions
No everything was good every helpfull with good attitude. Thanks enjoy my visit.Mike G.
Le client n'a pas laissé de commentaire.Thomas J.
Make sure the trucks are running well and also work on timeliness regarding your roadside assistance. Customers should not be waiting 4-5 hours for assurancePriscilla L.
Le client n'a pas laissé de commentaire.Manuel R.
They showed they cared and that's awesome because we came in pretty close to closing time and they still made sure we got what we came for. But it was a bit disorganized it took 4 people to assign us the trailer. However, still, very much appreciated thank you!Karen H.
Le client n'a pas laissé de commentaire.Trang-Thu D.
The young lady that helped me was excellent - great customer service.stephen P.
Le client n'a pas laissé de commentaire.Eduardo S.
Le client n'a pas laissé de commentaire.Travon W.
Make sure all equipment and scheduling is better!Travon W.
Le client n'a pas laissé de commentaire.VICTOR P.
Le client n'a pas laissé de commentaire.forest S.
Le client n'a pas laissé de commentaire.Mega M.
Trailer looked old and had rusting on connections. This location does have a lot of trucks so am usually sent here. A good washi g on inside between rentals would be good. The trailer wobbled terribly above 50 mph. They forgot to put electrical connection on trailer so we had no brake lights and had to stop at Tractor Supply to purchase one.JOHN S.
Le client n'a pas laissé de commentaire.Anthony A.
Le client n'a pas laissé de commentaire.farzana I.
Le client n'a pas laissé de commentaire.Miguel A.
Le client n'a pas laissé de commentaire.Bruce P.
Le client n'a pas laissé de commentaire.Emerald W. | Expérience générale
Justin and the staff was absolutely amazing as always!!!!Ambree F.
Friendly and professionalMarcus C.
I had the worst experience with uhual and would like for someone to please call me to discuss.Daniel M.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.George B.
We got great service, communication and friendliness from the person that help us with the rental. He answered all of our questions.Daniel A.
Le client n'a pas laissé de commentaire.YAMIKA B.
Excellent service à la clientèle.Ishmila W.
Everything went smooth. Good service. Great work!Ishmila W.
Hi,6 pm is to early, with all traffic or people who have business..Eduardo G. | Expérience générale
Le client n'a pas laissé de commentaire.Idris O.
Needs Friendly customer service. Employee Have attitude and Lack of Respect.Frank N.
Worse servicebengi C.
Le client n'a pas laissé de commentaire.Terrence S. | Premières impressions
Le client n'a pas laissé de commentaire.Jude A.
I reserved a trailer at another location. They informed me less than 24 in advance that they wouldn't have the trailer at the location I reserved because another renter had not returned it so they sent me to pick up a trailer at this location which was totally inconvenient for me. They should have picked up and brought it to the location where I made the reservation. Poorly run company!Lisa W.
John goes above and beyond to make a great rental experiencemitchell b. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID P.
We were given a vehicle with no gas, in which we broke down in on a busy highway not even a minute away, causing me to be nearly 2 hours late for my scheduled movers. The trailer had claim stickers all over it, in which the cover of the tire flipped over on a busy interstate causing us to pull over once again on a highway to fix ourselves. The right side mirror was glued on so we were unable to utilize that mirror for the entire trip. When we called uhaul customer service on the side of the road I was prompted to call back because they were experiencing issues. Leading us to have to fix all of these issues we were given ourselves.Lindsay C.
Courteous and accomodating agents.Timothy B.
very bad service an awful experienceEVELYN E.
My complaint is not with the location, but with the return process. Since moving to an automated, app-based system, it requires less man-power but the oversight does not match. I reported my fuel level as accurately as I could, but it still triggered a fuel charge. I returned the truck with almost a gallon more gas! I reached out to customer service and still have gotten zero response. I'm very disappointed with the lack of customer service. If I had known, I would have insisted on in-person reporting and return instead of the app.Anne B.
Le client n'a pas laissé de commentaire.Patrick K.
Thank you they gave me a truck that had no issues on a long one way trip.Dale L.
Le client n'a pas laissé de commentaire.Dianna S.
No elevator in the building.leslie o. | Expérience générale
Henry Mouton was super helpful and nice. Fortement recommandé!Gabriel N. | Expérience générale
Le client n'a pas laissé de commentaire.oscar M.
Le client n'a pas laissé de commentaire.Steven V.
More maintenance to your equipmentsNaim Abi R.
The staff is very solid. The facility was clean and it was easy to move in. No complaints.Daniel A. | Premières impressions
Le client n'a pas laissé de commentaire.Mark P.
we need more hours to enter our storages like 7 am to 9 pm because the the daily regular hours so traffic or better. 24 hoursDuc N. | Premières impressions
Need no improve, everything was excellent an on point thanksdiana B.
Le client n'a pas laissé de commentaire.TERRY P.
Le client n'a pas laissé de commentaire.Phuoc N.
Bad repOluwole Y.
Le client n'a pas laissé de commentaire.TODD E.
The man who received the truck back was very dishonest. He charged me around $70 per gas because according to him, I had left the truck with less gas than I had received it.. It was not true. When I see this immediately went back to that store and asked to review the level of gas in the thank. This guy reluctanty did that and accepted that He made a mistake, so the managet said, they will returned to me that amount $ charged with no reason... So lesson learned...Always stay there when you return your equipment to U_haul so you are aware of what they want to charge you $.. or better stay away from this location....Jorge S.
Le client n'a pas laissé de commentaire.Jose A.
nothing I can think ofCelestine W.
I was sent to this location which was very far from my home. According to the website, it was close, but it was notGina C.
They are very kindSimon A. | Expérience générale
Booked to return to a location 5 mins from us. When we picked up the truck we were told we had to drop it 20 mins across town in a not so great area. Worst experience ever.Nicola W.
Good customer serviceMichael T.
Employee hooked trailer to receiver on truck. Left the dealership within 4 blocks trailer came off of hitch on very busy street. Damaged bumper on my truckClifton W.
Le client n'a pas laissé de commentaire.Carey G.
Great serviceFermin C.
Employees are good and knowledgeable.RICHARD RAY A.
Computers were down and need more staff.Trevell P.
Keep it up with more intuitive approach and dynamics.Clifford U. | Premières impressions
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.LAWANDA S.
Le client n'a pas laissé de commentaire.Nicole K.
The lady who checked me out was super nice and helpful. That was the only good part of the experience. There was about an hour wait and more than one customer said they were there for the second day in a row because of the wait.Cory H.
I got a auto transport, and asked them to help me with securing my vehicle. However, both of the straps came off after driving for less than an hour, and one of the straps was so badly knotted that it took over 20 minutes to get the strap out of the knot.Yen H.
Female employee only helps customers that she can while sitting on her butt. My trailer was returned 4 days early, but she still charged me an extra day's fee. When confronted about this, she REFUSED to stop charges or refund charges even though the trailer was turned in 4 days early.Greg H.
Le client n'a pas laissé de commentaire.Alexya H.
Le client n'a pas laissé de commentaire.BILL D.
Le client n'a pas laissé de commentaire.darlene T.
Overall good servicecurtis T. | Expérience générale
Le client n'a pas laissé de commentaire.Edward W. | Expérience générale
Rodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.Michael P. | Premières impressions
Le client n'a pas laissé de commentaire.Sherri N. | Expérience générale
If I need another storage in a future I’ll choose uhaul againSergio C. | Expérience générale
Le client n'a pas laissé de commentaire.MARCUS S. | Expérience générale
Fair pricedGALEN E. | Premières impressions
Le client n'a pas laissé de commentaire.marie c. | Expérience générale
Le client n'a pas laissé de commentaire.TIARA F. | Premières impressions
Le client n'a pas laissé de commentaire.Lynetta M. | Premières impressions
The manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this placeBernard B. | Premières impressions
Le client n'a pas laissé de commentaire.LEILA O. | Expérience générale
Le client n'a pas laissé de commentaire.SHELIA H. | Premières impressions
When I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!Quanice S. | Premières impressions
Le client n'a pas laissé de commentaire.RAYNA S. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK JOSEPH W. | Premières impressions
I would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuiltStacey G. | Expérience générale
Le client n'a pas laissé de commentaire.LAN D. | Expérience générale
The staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.JENEBA T. | Expérience générale
Le client n'a pas laissé de commentaire.Zelora O. | Expérience générale
Le client n'a pas laissé de commentaire.duina r. | Expérience générale
Great people that work there helped us out from the start and from the end thank you!Raymond R. | Expérience générale
The guy who help was awesome and the customer service was greatCHRISTOPHER H. | Premières impressions
Le client n'a pas laissé de commentaire.audrey t. | Expérience générale
Knowledgeable and Professionalsteven m. | Expérience générale
The time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of usBILLY S. | Expérience générale
Employee are very friendly and always stay with a smileRAYNA S. | Premières impressions
Le client n'a pas laissé de commentaire.Tracey j. | Premières impressions
With the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unitRobert S. | Expérience générale
Le client n'a pas laissé de commentaire.Zelora O. | Premières impressions
I like having the access card to open the gate, so I don't have to remember a code.Tina B. | Expérience générale
MUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.Guillermo F C. | Premières impressions
Le client n'a pas laissé de commentaire.Werner V. | Premières impressions
Excellent customer service!AMY T. | Premières impressions
Le client n'a pas laissé de commentaire.Karen W. | Expérience générale
Very good serviceChristhian R. | Premières impressions
Le client n'a pas laissé de commentaire.JANET H. | Premières impressions
I'm a returning customer but the online rental is new. I love the convenience.Elizabeth B. | Online Move In
The staff was great from manager to assistant manager. Plus the other employees.EULA B. | Premières impressions
We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.Margot G. | Online Move In
I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.osmar v. | Online Move In
Le client n'a pas laissé de commentaire.Brandon W. | Expérience générale
Le client n'a pas laissé de commentaire.Armando V. | Expérience générale
I do wish I had access to my storage after 7 pmMACK T. | Premières impressions
Le client n'a pas laissé de commentaire.Johana O. | Premières impressions
Le client n'a pas laissé de commentaire.RAHMAN A. | Expérience générale
S.O.Carol H. | Expérience générale
Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.curtis T. | Premières impressions
Good consumer service and place is cleanAlimatu G. | Premières impressions
Le client n'a pas laissé de commentaire.Marjorie A. | Expérience générale
No comment everything was okJohn S. | Expérience générale
Le client n'a pas laissé de commentaire.Kristen W. | Expérience générale
I'm very PleaseJason C. | Expérience générale
Le client n'a pas laissé de commentaire.Morris A. | Expérience générale
The staff and the manager especially was very courteous and well-trained thanksBobby L. | Expérience générale
Le client n'a pas laissé de commentaire.TRAVIS S. | Premières impressions
Le client n'a pas laissé de commentaire.tung n. | Expérience générale
Store manager is awesome, she is perfect!JASMINE M. | Expérience générale
I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.Richard E. | Expérience générale
Le client n'a pas laissé de commentaire.Sharone S. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia R. | Expérience générale
Le client n'a pas laissé de commentaire.alonzo f. | Expérience générale
I saw a roach inside the storageSergio C. | Premières impressions
Thanks for great service! 😊valorie r. | Expérience générale
Everything was great! Employees was very helpful!!lucrecia b. | Premières impressions
Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.Patricia R. | Premières impressions
Le client n'a pas laissé de commentaire.Worris W. | Expérience générale
Le client n'a pas laissé de commentaire.Tanasia R. | Expérience générale
From manager to staff thanks for your excellent customer service.Worris W. | Premières impressions
I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice AmaechiEunice A. | Premières impressions
The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guyLashaya L. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela R. | Premières impressions
Le client n'a pas laissé de commentaire.KISHA T. | Expérience générale
Well pleaseJason C. | Expérience générale
Good serviceElexia F. | Expérience générale
2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be brokenCandice B. | Expérience générale
While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.TJ M. | Expérience générale
Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.Brittany S. | Expérience générale
Unprofessional, poor serviceWillie S. | Premières impressions
Good service and support to our needs.Silvia o. | Expérience générale
Thank you for serving me good, I will always patronize u haulHelen A. | Expérience générale
naOLIVIA P. | Expérience générale
Truly Professional Servicesteven m. | Premières impressions
Great staff great customer service skillsWillie F. | Premières impressions
No commentPeter O. | Premières impressions
ExcellentDenise C. | Premières impressions
The manager has an very bad attitudejamie a. | Expérience générale
Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.Lauren L. | Premières impressions
No commentPeter O. | Expérience générale
greatAlma B. | Premières impressions
The only reason i moved my storage was the extreme heat in the unit.LISA J. | Expérience générale
Everything was fineJesse R. | Expérience générale
Nice to storage your furniture. Because is clean.i l just like it.jose m. | Expérience générale
The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haulluis S. | Premières impressions
Would use them in the futureJEFFREY M. | Expérience générale
I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my vehJulio A. | Expérience générale
Parking of your car is securedJohn S. | Premières impressions
Easy and fast service was greatTONY A. | Réservation
Everything was good, the facility is greatElvis V. | Expérience générale
When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonaldsNICK A. | Expérience générale
The GM Mr. Moreno was very professional and helpful.Tri d. | Expérience générale
no comments.Lissette K. | Expérience générale
My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00Kibia A. | Expérience générale
Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facilityFRANCISCO A. | Expérience générale