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BO HCustomer Reviews for U-Haul Moving & Storage of Alief Saigon
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure the equipment is properly working
ANTIONETTA WExcelente atencion
MIRIADIS GNot professional at all
KENNETH B | Premières impressionsExcellent service
gustavo mWe rented a 15 foot truck and only drove 6 miles. When we returned it they said we had used 6 gallons. Thankfully I took a picture of mileage and.gas level. I would think there would safeguards from these type of mistakes by now.
CHRISTOPHER SThea agent was very friendly, professional, and knowledgeable.
PATRICK SNothing , customer service was excellent
David WMuy serviciales y atentos
YUAN SThe ac on the truck dint work 3/4ths if the trip
ALBERTO VExcellent
ONYINYE NEasy pick up, friendly attendant, great service. I was in and out with no hassle.
ENRIQUE MThanks
frank c | Expérience généraleOverall this experience reduced my anxiety and stress as a last minute and unplanned trip! Well done! Thank you
Cynthia CClean enough for Uhaul. No air in uhaul but needed to get moved. Check in no problem but Customer Service @drop off. Girl saw us waiting near counter got on personal call, I'm assuming like she was at home laughing,etc First I thought oh she's helping customers never acknowledged us, had to interrupt her....really smh
Latanza HThe gentleman that helped me was very knowledgeable and helpful. He went over and beyond and made the process easier for me through out. His name was Joseph. I recommend this store for your storage and Uhaul needs.
amelia w | Premières impressionsPrice is very expensive compare to Home Depot
Quang Dwaiter attitude like shit
Do DThe manager on this facility is a really humble guys. Thank you the all team
Carlos HI deal with Eric Hinton, Ash, or Joseph most of the time all very helpful and always go out of their way to help. I am not the only one who has said it but Eric is the best manager yet and as someone who has been a customer for about 4 years as well as a few years before I would know.
Robert M | Expérience généraleMantener el buen servicio como hasta ahora
julio lCsr was very friendly patient and helpful she did everything to assure me that the unit and place I chose was the right one very satisfied
Tonsha J | Premières impressionsThank you all, excellent staff!!!!!
Orfelino OThe van was not inspected and there was no A/c
helen tTrain your employees to pay attention to customers and to be more helpful.
tan tMy rental was dirty on the inside and the outside. The front right fender guard was hanging off of the vehicle which I noted in pictures before I left the lot. The vehicle itself is fairly new and drove very well, so mechanically the vehicle is in good shape.
Christopher LThe app crashed while doing an after hours return
kevin tWould be excellent if they had elevators
MICHEAL L | Premières impressionsThis place over charges doesn't even reach out to explain the double charge to my card. It's crap. Their system was down and they told me they would take care of the return. So don't rent from here, they take advantage.
victor gFix the vehicles,the muffler was hanging off the vehicle and the a/c didn’t work.made my mine horrible and intolerable.
anastasia tCourteous and friendly staff.
Linn HThose guy are always respectful but wait in office could use some air
Temika W | Premières impressionsNothing everything was great
Tamika TI only have them a one star because I had to!!!!!!!!!!! All my sofa's, mattresses, beds, shoes and clothes MILDEWED in this storage on Bellaire and Saigon!!!! I HAVE NOTHING!!!! I LOST EVERYTHING!!!!!
Tronica H | Expérience généraleI recommend this place to everyone Good service and friendly
Thanh TEverything seems good and ok. Excellent customer service
Five SThanks, Costumer service representative behavior is good . Thanks for him.
hazrat sCustomer service need a top up
Samwel NEric was super helpful and friendly.he answer each question and he guide us
MARJORIE C | Premières impressionsEric was awesome! I was in and out with my rental within minutes.
Yasminda SThe most horrible experience the truck we drove was very very old old checking in to return we had to call customer service because on your app you do not have returned we said I signed for a whole hour in heat
debra rI will choose another company next time I need a rental. U-Haul bait and switched me and it really made me mad. I reserved a trailer at a location that I called and they told me they don't have trailers at that location at all.
Kate OWe love this Uhaul. Donny customer service and professionalism is always outstanding. Donny was our point of contact when picked up the truck everything was quick and explained to us very well. My husband likes in person check ins. When we returned the truck Robert received the truck. Robert's customer service service and professionalism was outstanding as well. It's greats receiving great service even when weather conditions are not always well. Keep up the great work.
Arthur CThe Rep who inspected the truck is very respectful, jovial and professional.
PRINCE KThis was not the location I booked and it’s disappointing that inventory can’t be managed better, especially for a rental booked several weeks ahead.
Ryan MYou can improve by good quality of communication with the customer because some could not able to express themselves when they want to rent vehicle and need someone who is penitence with them in order help get vehicle for move
denis aThis company is collecting personal data , TDL, now a photo. credit card info- to prevent thief of property. You are putting thousands of good customer's personal info at risk because of 2 % of people who steal - let's be clear they are going to steal anyway even if you took their DNA. There are other things that can be done : 1. customers history with U-haul - I am a repeat customer , even bringing back equipment EARLY 2. Credit card payments deposits $500 until equipment retuned 3. Cash payments $1000 deposit I only check "no" to last question because of personal info concerns. The staff was attentive , very friendly, helpful and courteous.
Garvin HI wish it would have been disclosed before I got to the location only credit cards, Mastercard according to the man that helped me, were accepted to rent vans. I had to get a bigger one than expected which made my move more difficult than I was anticipating. Also the app wasn't the most efficient for checking in my rental. I had difficulty accessing it and had to contact customer service and when I was completing checkout it kept freezing
Alyssa KEasy inn and out , people are always busy but is quick service
HECTOR BThe truck broke down on us while we were refilling it with gas. It got stuck in neutral. We had to wait 3 hours until it was fixed.
Michael CVery nice and friendly 👍
Lucia MIt's o.k
Kinh VWhen customers return the rental, it is good to ask how the vehicle is performing. Unless they test drive them after each rental. I have rented many U-Hauls in my lifetime. I have also rented from other vendors. I drive out of my way to pick up my rentals at the Alief/Saigon location. The manager and staff are friendly, understand the importance of listening to their customers and explaining their billing. Many other locations that I've used, will take the Keys and say they will email you the receipt. Thanks to the Managers and friendly staff, at the Saigon location, I have become a Happy customer!!!
Janie ATruck was not in good condition. Needs to be repaired.
Michael PEvery thing was good, the service connecting/ dropping the equipment was very nice also.
Roberto Sthank you everything went well thank you
yvonne mBeing a single mom and moving with little help. Donell, Robert and Eric made my stressful move much better. This is a great location and great customer service. I will be back!!
CHRISTINA TGreat job no improvement.
Eula BGeneral Manager was great!
Patrick LI have rented many U-haul trucks, as well as used other rental companies. This U-Haul location, has so far provided the best service and experience. Their equipment is well maintained and clean. They are friendly, courteous and very professional. I will definitely continue to return to this Alief location. I highly recommend this U-Haul location, to anyone needing rental and moving equipment. Thank you Mr. Rodney and Mr. Eric, for your assistance. You have a great team of employees!
Janie AVery knowledgeable, professional and helpful staff.
enobong e | Premières impressionsThere is a very nasty rude female employee. She had no patience and should not be working at counter trying to help customers because she was not helpful AT ALL.
Kattya EFront end alinements.
Anthomy WNothing. Lady was only there to collect a pay check then triple charged me cause I dropped off at the wrong location.
Michael NThey did not walk us to check the truck we rented out. we took video ourselves to make sure they did not accuse us of any damages to the truck. They did not ask us to take pictures of mileage before and after return. it's not that we always renting U-Haul. a little reminder would be great, and we would not have to go through so much pain to prove t them that we did not overuse our milage. Yes, I understand we must do that ourselves then again, we are not renting every day to notice these small but very important things. it's just a courtesy and good customer service.
Joseph KThe gentleman that took care of us had very nice manners. I was very impressed he went out of his way. Merci.
REINA G | Premières impressionsAll the staff was VERY helpful and I appreciate them for all they did to help me get my camper parked!
Tina B | Premières impressionsAlways best service and great great management particularly Mr Eric Hinton I have been here a little over 3 years and will be here some time to come.
Robert M | Premières impressionsI moved out of the storage because some of your staffs do not regard us that rented storage as customers. Time you agreed to open the storage is 9am on Sundays, but on several occasions it will not be open as late as 10:00 am. On many occasions when I go to the office to tell them to come and open the storage when it is about 10:00 am,, their reply is always we are attending to customers. I had never got there after 9am. I have been complaining, no change. I had to move out to rent anther storage. I rented the storage since 2019, it was not like this before. There is no problem on weekdays., Mondays through Fridays, because the house keepers opens the doors at 7am. Very faithful housekeeper.
Peter O | Expérience généraleThank you U-Haul and Who working there
Tan V | Expérience généraleEric and the crew are amazing, definitely 5 stars
david m | Expérience généraleOverall great. Clean and staff helpful
Hai C | Expérience généraleAll overall are good
Hai C | Premières impressionsThe manager John was extremely helpful and kind.
Natalya J | Expérience généraleMy entire unit was soaked in EAIN WATER & THE WORKER DIDN'T OFFER INSURANCE
KIBIA A | Expérience généraleSuper good
HUNG N | Expérience généraleOk
HUNG N | Premières impressionsThe staff at this location is top tier! I rented a storage unit for four months and every single interaction I had with any of the U-haul employees was pleasant and most helpful. The facility was well lit and maintained. The only cons were there aren't any elevators (only two stories) and the interior hallways are narrow. However, the superior customer service and cleanliness of the property made this experience seamless.
Rylie M | Expérience généraleA couple of the male employees were a little abrupt with me as I asked questions about the storage options. I hadc to let them know that I had children their age and wouldn't be talked to that way. They did apologize and made it right.
LaVera C | Premières impressionsStorage was clean uhaul truck clean and run smooth and the staff was very friendly
MICHAEL H | Premières impressionsI m so please with everything
Phong T | Premières impressionsI recommend this location to anyone looking for a storage. STUFF NICE AND FRIENDLY MR CHRIS HE'S PERSON HELPINGS ME ALL THE TIME . Thank you for team work in this location
Boujemaa M | Expérience généraleMr John, Christopher and the young man at the Bellaire location are valuable amazing workers. Keep them forever. Mr. Eric at the Gessner location is amazing as well. Very informative and caring. Yours workers has shown me the are still great people in the world.
Shentel A | Premières impressionsStaff lady really nice and friendly! She shows us all the available storage in different building. I happy to work with her.
tri t | Premières impressionsFrankly everything went well, I'm not disappointed in having chosen U-Hall.
Kourouma F | Expérience généraleHi,6 pm is to early, with all traffic or people who have business..
Eduardo G | Expérience généraleNo elevator in the building.
leslie o | Expérience généraleHenry Mouton was super helpful and nice. Fortement recommandé!
Gabriel N | Expérience généraleThe staff is very solid. The facility was clean and it was easy to move in. No complaints.
Daniel A | Premières impressionswe need more hours to enter our storages like 7 am to 9 pm because the the daily regular hours so traffic or better. 24 hours
Duc N | Premières impressionsThey are very kind
Simon A | Expérience généraleKeep it up with more intuitive approach and dynamics.
Clifford U | Premières impressionsOverall good service
curtis T | Expérience généraleRodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.
Michael P | Premières impressionsIf I need another storage in a future I’ll choose uhaul again
Sergio C | Expérience généraleFair priced
GALEN E | Premières impressionsThe manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this place
Bernard B | Premières impressionsWhen I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!
Quanice S | Premières impressionsI would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuilt
Stacey G | Expérience généraleThe staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.
JENEBA T | Expérience généraleGreat people that work there helped us out from the start and from the end thank you!
Raymond R | Expérience généraleThe guy who help was awesome and the customer service was great
CHRISTOPHER H | Premières impressionsKnowledgeable and Professional
steven m | Expérience généraleThe time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of us
BILLY S | Expérience généraleEmployee are very friendly and always stay with a smile
RAYNA S | Premières impressionsWith the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unit
Robert S | Expérience généraleI like having the access card to open the gate, so I don't have to remember a code.
Tina B | Expérience généraleMUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.
Guillermo F | Premières impressionsExcellent customer service!
AMY T | Premières impressions