Évaluations des clients U-Haul Moving & Storage of Alief Saigon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Alief Saigon

Cote générale :

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Robin H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristen W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAAFAR A.
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Le client n'a pas laissé de commentaire.

Jason C. | Expérience générale |
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I'm very Please

Jason D.
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Le client n'a pas laissé de commentaire.

Trong Luu V.
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Le client n'a pas laissé de commentaire.

Morris A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bobby L. | Expérience générale |
Évaluation :

The staff and the manager especially was very courteous and well-trained thanks

FRANCIS M.
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Le client n'a pas laissé de commentaire.

KITTORIA R.
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Customer service is very slow rude to customers and can't maintain crowds I will never use this location again

Gary B.
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Le client n'a pas laissé de commentaire.

JAKE L.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S.
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Le client n'a pas laissé de commentaire.

TRAVIS S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eduardo P.
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Le client n'a pas laissé de commentaire.

GUSTAVO M.
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Employees were very knowledgeable and attentive.

DARREN J.
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Le client n'a pas laissé de commentaire.

eduardo B.
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Le client n'a pas laissé de commentaire.

TOR M.
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Le client n'a pas laissé de commentaire.

tung n. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JASMINE M. | Expérience générale |
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Store manager is awesome, she is perfect!

Richard E. | Expérience générale |
Évaluation :

I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.

JAMES L.
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Le client n'a pas laissé de commentaire.

KIMBERLINE W.
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Could not find a dolly anywhere! No where on the southwest side of Houston called the 1 800 number that gentleman on the phone couldnt find one either! So that was a bomber!

WHITNEY B.
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They are so accommodating! I rent the box trucks every week and they are so kind. Will keep using, thanks for the great experience!

THOMAS C.
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Le client n'a pas laissé de commentaire.

HOAI P.
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Le client n'a pas laissé de commentaire.

EDWARD W.
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Le client n'a pas laissé de commentaire.

XIAOLONG C.
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Le client n'a pas laissé de commentaire.

PHILIP C.
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Le client n'a pas laissé de commentaire.

VICTOR O.
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the gas tank was less than half tank when i took off..i brought it back at the same level but was charge 11 gals extra....need a credit back on that

VERONICA B.
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Keep up good wk

LUIS R.
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Great service at this location everything was broken down well. Thank you team.

Chris J.
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Excellent experience. I had rented a trailer that was too short for the things I was hauling. The manager promptly and easily exchanged for the next size trailer.

WHITNEY B.
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They are so friendly here! I had the uhaul for 5 weeks and they were gracious. Thank you!!

SERGIO C.
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Will need more help at the counter, one person operation. Long line. Long wait.

Matthew H.
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Le client n'a pas laissé de commentaire.

MIR R.
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I need my refund. Waited too long still they didn't refund the $39 dollar.

DAVID C.
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Le client n'a pas laissé de commentaire.

MOISE N.
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The lady was very Rude!!!!!!!

HOAI P.
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Le client n'a pas laissé de commentaire.

Hung L.
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Le client n'a pas laissé de commentaire.

Michael I.
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Le client n'a pas laissé de commentaire.

SANDRA B.
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They charged me twice 346 dollars twice and the other u haul on south west free way charged me 27 dollars twice I just don't understand why they would do that...ripping off the customer I am really dissapointed

Henry P.
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Le client n'a pas laissé de commentaire.

Dann A.
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Maintenance under the hood would be keen. Truck wasn't as safe to drive due to cracked driver's side mirror, brakes needs replacing ASAP and there's something wrong under the hood..what I dnt know but the drive of this vehicle was off.

Rami S.
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Le client n'a pas laissé de commentaire.

Sally B.
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We had made a reservation close to our house, 24 hours out had to move to this location 40 minute drive from our house so lost 1.5 hours of our 8 hour rental driving across town twice. Trailer leaked, it was raining. Staff were very competent and helpful but equipment and drive a bummer

Sharone S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thang D.
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U overcharged me

Devyn N.
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Le client n'a pas laissé de commentaire.

ARTHUR D.
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Nothing

BANKOLE D.
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In all areas you're good, just keep it moving. Your services is 100%.

Michael T.
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Le client n'a pas laissé de commentaire.

LUCIO M.
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Le client n'a pas laissé de commentaire.

ALICIA W.
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Le client n'a pas laissé de commentaire.

WILLIAM L.
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My original reservation was cancelled at the location I chose and no one from this company decided it was a good idea to tell me they cancelled it for no reason, so I had to drive 30 miles away to get a truck. This location had no dolly's that I ordered with my original reservation. Next time I move I will not be choosing u-haul.

Justin F.
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Le client n'a pas laissé de commentaire.

William C.
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I checked the trailer in, the guy said I was good to go. 2 days later I get a call asking where the trailer is. I told them and said don't even think about charging me. Later that day I saw they had charged my card $30. I called, explained and they called the 11334 Bellaire location. After being on hold for an extremely long time agent came back and said “their mistake”. Is that the way UHaul does business... before getting the clear, true facts, just charge the customer. Will never do business with UHaul again!

RUDOLF N.
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They charged my debit card twice and took out $350. For a less than 20miles move. It's a horrible location

Melissa G.
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Le client n'a pas laissé de commentaire.

MUMINA D.
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Workers need to explain walkaround inspection procedures to customers. We don't know about these things unless YOU tell us!

Bara M.
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It was amazing customer service

MAKLIN L.
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Everything went smoothly

STEVEN M.
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Tires were soft

MUHAMMAD I.
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Le client n'a pas laissé de commentaire.

Tajdeen M.
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Le client n'a pas laissé de commentaire.

John S.
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Vehicle smelled of Febreze and cigarettes. Oil filter was loose and all engine oil leaked out after approx. 70 miles driving; luckily I noticed it when we stopped for coffee in Cleveland otherwise would have probably broken down on I-59. Service truck arrived very promptly, tightened up filter and replenished oil.

MARILYN P.
Évaluation :

I would recommend that Uhaul provide more staff to meet the needs of the customers. I had issues involving gaining access to my storage area after I paused my monthly fees. The Uhaul lock was on the storage unit and I called the staff at the office to have someone to come take the lock off of my storage unit. I waited for about 20-25 minutes at my storage unit for the staff to arrive but no one came while I waited at the storage unit. Another issue involving the rental truck that I leased for 1 day was giving me problems involving the ignition switch that would not turn on to start the truck so I returned the vehicle to Uhaul to get a replacement vehicle which Uhaul honored and the 2nd truck which was a newer vehicle worked perfectly afterwards. Also upon returning the vehicle at Uhaul that day at 6 p.m. I went again to the storage unit only to find again that no one removed the Uhaul lock off of my storage unit and again I asked the Uhaul staff to come out to my storage unit to remove the lock so that I could access my belongings. They never came to the storage unit during the nearly 30 minute wait. Hopefully these issues can be resolved so as not to have these inconvenience to occur.

sonny M.
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Le client n'a pas laissé de commentaire.

Jose R.
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Everything was great

RAY EZELL II S.
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Le client n'a pas laissé de commentaire.

TAMMI SUE G.
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Le client n'a pas laissé de commentaire.

Patricia R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Charles W.
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Le client n'a pas laissé de commentaire.

marcus R.
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Le client n'a pas laissé de commentaire.

EVA C.
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Customer service was great picking up and returning. Thank you 😊

donnell S.
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Le client n'a pas laissé de commentaire.

BILLY C.
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Have more 6x12 trailers in the Houston area

CELIA D.
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I supposed to pick up the UHAL at 7:15 at 11368 Westheimer Rd set B 77077, But they did not leave that key on the box for me to get the truck , so I have to drive far away to the one on Bellaire, and I'm very disappointed so much time lost and to make matters worst ,I have to dropped the UHAL Only on Bellaire, Location, again drive a long distance to return the truck while I was having one around the corner , very bad experience with the on on Westheimer Rd.

Shawn S.
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Le client n'a pas laissé de commentaire.

Chrtian C.
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I have recommended this location specifically. The staff is so helpful and always able to take care of our storage and truck rental needs!

DANA G.
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Everything was professional and clean

sky S.
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Excellent service

PAUL O.
Évaluation :

Customer service, communication with customer, staff training to better explain products and services to customers and not assume everyone knows how uhaul works. Better maintenance of your truck. The truck was not well maintained and it made the entire driving horrible.

Sang H.
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Worker was very rude.

Laura T.
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Le client n'a pas laissé de commentaire.

BILLY H.
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Le client n'a pas laissé de commentaire.

MARIA G.
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Le client n'a pas laissé de commentaire.

RITA JEAN H.
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Best group of really helpful guys at this location. Store was stocked and well organized.

THIEN N.
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Le client n'a pas laissé de commentaire.

RAYMOND N.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

ANDRE C.
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Le client n'a pas laissé de commentaire.

V. L.
Évaluation :

The equipment was in great condition (5x8 Trailer). The only oversight was that a pallet was left in there from the previous renter, I suppose. This was an oversight, on my behalf, as well, since I was in a hurry to rent it, and did not think to open trailer, before leaving the property. I kindly told the staff when I returned. He was apologetic. The staff was courteous and helpful. Easy Rental!!

JESSICA H.
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Le client n'a pas laissé de commentaire.

JAMES PAUL L.
Évaluation :

Unprofessional demeanor from ALL the staff. From the everything after the first greeting. There's an “us vs. them” attitude with the entire staff which leads me to believe it's a management/owner issue. If you desire an in depth review you may contact me at 713-714-1636. The cost/price of the van was correct and expected nothing wrong at all. It's the personal people skills at this location specifically that reflects poorly on your brand.

MIGUEL A.
Évaluation :

Overall the experience is great but I think it'll be amazing if they can check it thoroughly. Left side mirror was loose and I had to constantly adjust while driving. Second truck I rented the dolly was loose and had to let them know I didn't use the dolly.

Oyin A.
Évaluation :

This location has the WORST customer service ever. I use Uhaul quite often but at this specific location we had a Hispanic lady employee who had an attitude and was rude. When my mother spoke up about her rudeness she got up and left us during the transaction. The manager on duty came to tend to us and apologized for the employees rudeness. Also when we picked up the cargo van, the gas was lower than half tank and when we brought the van back to be dropped off the employees ignored my mother for 10 minutes due to them just talking with one another. I asked if I was finished and the man said yes. They need to do better with dealing with customers and be attentive.

BENNETT OBINNA U.
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Le client n'a pas laissé de commentaire.

SHANTI S.
Évaluation :

Attentive and friendlier staff

Oralia R.
Évaluation :

My u haul truck was dirty the top had some things sticky on top and the guy just blow it and didn't sanitize a truck after was used we put the gas where he was at the guy told us to go put another $5 and they filled up the the truck we didn't have a full tank of gas when we picked it up we showed him the picture on the phone and he said no it has to be full that's a rip-off wonder how many more people he does at 2 and we told him about the stains on the top of the truck is like if he didn't even care what does virus going around everything's supposed to be sanitized after somebody uses it all he did was blow it and he put it back in the front ready to be used a check in was very nice the two ladies that were there was great great customer service

alonzo f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

yvette I.
Évaluation :

I went to three different locations to pick up a trailer. The first one, I was told that beggars can't be choosers and that if I wanted a trailer I would have to drive half an hour to pick it up. The second location had two workers who made it evident that it bothered them that I came into the store to ask for a rental. They were on their phones and extremely short. Finally the place I picked up from had a worker who kept asking me if I was sure my vehicle was in good working condition. He said others lied and they can't rent to people with vehicles that are not in working order. He kept trying to hurry me because they closed at 5pm. It was 4:30. This experience has made me never want to use this service again.

EVELYN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Sergio C. | Premières impressions |
Évaluation :

I saw a roach inside the storage

Vivian V.
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Le client n'a pas laissé de commentaire.

john H.
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Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

I booked online. Big mistake. It linked me to a location that doesn't have much inventory and not the trailer I needed. After phone calls, indefinite holds, and more phone calls, I'm finally confirmed with John Pena. I arrived at 8:00 AM as scheduled and find a guy named Tyrin behind the counter. I gave him my name and he says I don't see you in here. I then ask if John is in, because he's aware I'm coming in. Tyrin tells me he's upstairs. Then says your appointment ain't until 9:00. I said no, I booked for 8:00 AM, I called and confirmed. Then the he says you asked for John so you have to wait. Sure enough I had to wait for John to come outside. He was excellent. Tyrin needs to be fired.

Todd L.
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Le client n'a pas laissé de commentaire.

Roseline B.
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Le client n'a pas laissé de commentaire.

valorie r. | Expérience générale |
Évaluation :

Thanks for great service! 😊

lucrecia b. | Premières impressions |
Évaluation :

Everything was great! Employees was very helpful!!

Patricia R. | Premières impressions |
Évaluation :

Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.

Worris W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tanasia R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Worris W. | Premières impressions |
Évaluation :

From manager to staff thanks for your excellent customer service.

Eunice A. | Premières impressions |
Évaluation :

I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi

Lashaya L. | Expérience générale |
Évaluation :

The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy

Pamela R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

KISHA T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jason C. | Expérience générale |
Évaluation :

Well please

Elexia F. | Expérience générale |
Évaluation :

Good service

Candice B. | Expérience générale |
Évaluation :

2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken

TJ M. | Expérience générale |
Évaluation :

While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.

Brittany S. | Expérience générale |
Évaluation :

Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.

Willie S. | Premières impressions |
Évaluation :

Unprofessional, poor service

Silvia o. | Expérience générale |
Évaluation :

Good service and support to our needs.

Helen A. | Expérience générale |
Évaluation :

Thank you for serving me good, I will always patronize u haul

OLIVIA P. | Expérience générale |
Évaluation :

na

steven m. | Premières impressions |
Évaluation :

Truly Professional Service

Willie F. | Premières impressions |
Évaluation :

Great staff great customer service skills

Peter O. | Premières impressions |
Évaluation :

No comment

Denise C. | Premières impressions |
Évaluation :

Excellent

jamie a. | Expérience générale |
Évaluation :

The manager has an very bad attitude

Lauren L. | Premières impressions |
Évaluation :

Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.

Peter O. | Expérience générale |
Évaluation :

No comment

Alma B. | Premières impressions |
Évaluation :

great

LISA J. | Expérience générale |
Évaluation :

The only reason i moved my storage was the extreme heat in the unit.

Jesse R. | Expérience générale |
Évaluation :

Everything was fine

jose m. | Expérience générale |
Évaluation :

Nice to storage your furniture. Because is clean.i l just like it.

luis S. | Premières impressions |
Évaluation :

The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul

JEFFREY M. | Expérience générale |
Évaluation :

Would use them in the future

Julio A. | Expérience générale |
Évaluation :

I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my veh

John S. | Premières impressions |
Évaluation :

Parking of your car is secured

TONY A. | Réservation |
Évaluation :

Easy and fast service was great

Elvis V. | Expérience générale |
Évaluation :

Everything was good, the facility is great

NICK A. | Expérience générale |
Évaluation :

When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonalds

Tri d. | Expérience générale |
Évaluation :

The GM Mr. Moreno was very professional and helpful.

Lissette K. | Expérience générale |
Évaluation :

no comments.

Kibia A. | Expérience générale |
Évaluation :

My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00

FRANCISCO A. | Expérience générale |
Évaluation :

Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facility

Non reviews have been submitted for this location.

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