Évaluations des clients U-Haul Moving & Storage of Alsip

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Alsip

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Alma B. le

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Know which uhaul facilities in other states where you deliver, whether or not if they receive the u boxes. My contract says my box will be delivered to Forest park GA and now many days later I get a text stating it's going to different place. You did not honor our contract. Now i have to find a way and means to retrieve my belongings from an unknown, and unfamiliar place. I want my money back.

Philip T. le

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Great service from check in to drop off. Thank you UHaul of Alsip, IL.

toni d. le

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Le client n'a pas laissé de commentaire.

Leonard F. le

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Once again, I was treated very well and professionally.

Brendan H. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

David D. le

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Long wait time, double charge to my account. Did something smart, and the company is trying to screw me on it. Customer service lady was exceptionally nice over the phone from the 1800 number. Will NOT use U-Haul again.

Randy H. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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The person who checked us out was not very personable or kind. If this is what uhaul wants as it's representative they are doomed. Then the through my phone checkin was a disaster as it took over 30 minutes of failure before my finally calling the 800 number.

Charles J. le

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When I rented the truck it had 1/8 tank of gas. I put 9.421 gallons in for $30.14. (I have receipt). I returned the truck with 1/8 tank. Why is there a fuel charge??

Randal M. le

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We were overcharged for the mileage.

Marcus B. le

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Very pleasant experience.

Raul F. le

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Excellent service

Marcus B. le

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The staff were very friendly and helpful.

Bob H. le

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Le client n'a pas laissé de commentaire.

Glenn E. le

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promotions to lwer rates

Mike S. le

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very good service

Nora L. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Marcell C. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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Le client n'a pas laissé de commentaire.

Edward P. le

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When I went to drop off the trailer, I had to wait about 15 minutes before I went inside to let someone know I was dropping off a trailer because I saw no one come out. I go inside and someone says to go wait they will remove the trailer. I waited about 35 minutes someone finally comes out. I dont think almost an hour should have been wasted trying just drop off a trailer "before" it was inspected and receipt.

Shaun G. le

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Le client n'a pas laissé de commentaire.

Bill A. le

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Staff was excellent!...but short handed- more work than they could handle at busy times..but they did their absolute best to attend to each customer as timely as possible.

Santos G. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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Le client n'a pas laissé de commentaire.

Jacqueline C. le

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Truck clean customer service good

Christopher C. le

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My things has water damage and arrived late, the empty box was late getting to me and the full box was late arriving to me... I was charged twice for shipping. My over all experience with Ubox was horrible. Would not recommend nor will I ever use it again.

Regina M. le

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Le client n'a pas laissé de commentaire.

Marilyn P. le

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Le client n'a pas laissé de commentaire.

julius b. le

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Le client n'a pas laissé de commentaire.

juan c. le

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Le client n'a pas laissé de commentaire.

Kristine H. le

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Le client n'a pas laissé de commentaire.

gerald c. le

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Fast and friendly service.

Cynthia Z. le

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The Customer Service Rep. who help my son and I did a awesome job. Thank you again

Burel E. le

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All right good service thanks you

edward s. le

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Le client n'a pas laissé de commentaire.

Randall g. le

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Le client n'a pas laissé de commentaire.

CLOUTHA A. le

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Great customer service

Kevin B. le

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Please take through video and take pictures of all damages prior to renting with this company. They will accuse of dents and starches that have been on the vehicle for a long time.

Elizabeth G. le

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U-Haul customer service is excellent. The storage container was the perfect size for what I needed to store. The price was in my budget cost wise and $200.00 less than the other storage container places were. If you're on a budget for storage containers call U-Haul first. 5 stars in every thing they do.

stan c. le

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More staff on sight so customers can get out faster

Marcell C. le

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Hire more staff, to cut down on the waiting time during the rush hour periods of the day.

Matthew J. le

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Gas wasn’t what it said when I picked it up and filled it up to the same spot and still got charged for not filling it with gas

John C. le

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Le client n'a pas laissé de commentaire.

Timothy B. le

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Learn how to gauge gas

William M. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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Stop switching my location and adding an extra hour drive there and back to my already stressful move. We had requested a location 5 minutes from us and were relocated twice 35 minutes away.

Alicia V. le

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I just to thank the young who helped me he was very helpful. I had not rented a truck in a long time and he helped with whole process. I am not tech savvy and he had to walk me step by step. He never got frustrated or irritated with me and kept a smile the whole. I am a very and nurse get Daisy award he needs to get something similar.

luster s. le

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I was well take care of .

KENNETH W D. le

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Great service from the General Manger to all of her associates.

Thomas K. le

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Le client n'a pas laissé de commentaire.

kevin m. le

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Keep up the good work !

MYNITHA D. le

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It was simple and quick and explained everythjng to the last detail.

Monet S. le

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Le client n'a pas laissé de commentaire.

mike t. le

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Le client n'a pas laissé de commentaire.

RAYMOND C. le

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Le client n'a pas laissé de commentaire.

nina s. le

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Le client n'a pas laissé de commentaire.

yvonne d. le

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Le client n'a pas laissé de commentaire.

John J. le

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Nothing needs improvement here. The gentleman that helped us made the experience a pleasure.

Paul T. le

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Le client n'a pas laissé de commentaire.

CHristopher S. le

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Le client n'a pas laissé de commentaire.

Dan H. le

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Get more people. I waited 25 minutes at your oak lawn store and there was one person working the counter! When I walked out there was still 3 people waiting in front of me and two behind me. Very poor customer service.

KENNETH W D. le

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GREAT SERVICE!!!

Jim C. le

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Le client n'a pas laissé de commentaire.

Jason T. le

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The wait time . Overall great customer service !

Jessica G. le

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Le client n'a pas laissé de commentaire.

Linda E. le

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I love how reliable and simple to rent a vehicle and they are always there for you. I use them very often and would not use another place.

eugene R. le

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Le client n'a pas laissé de commentaire.

patricia P. le

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We are Return Customers!

robert g. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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there was a problem with communication that an appointment is needed when emptying the pod on the property that 24 to 48 hours are needed. The service at the Las Vegas pick up place needs improvement. It is pretty sad when the customer service representative is not busy and cannot even look up to take care of a customer and has a bad attitude on top of it like we customers are bothering her. This does not represent U HAUL to well.

wade z. le

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Le client n'a pas laissé de commentaire.

Ennis S. le

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Le client n'a pas laissé de commentaire.

Judi C. le

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Le client n'a pas laissé de commentaire.

algird p. le

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Customer Service was excellent. No problems very courteous. Very pleased I went to this location. Will go again when needed.

Amber W. le

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Nothing, the customer service was great The truck was clean

margaret s. le

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Le client n'a pas laissé de commentaire.

RICHARD J S. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Le client n'a pas laissé de commentaire.

jeffrey h. le

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Le client n'a pas laissé de commentaire.

taso m. le

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Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!

gerald m. le

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Did very well. Phone reservationist was knowledgeable and friendly. Flexibility was shown by staff and all issues were clearly explained. Cost was in line with what I expected.

Alicia W. le

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Le client n'a pas laissé de commentaire.

Gregory P. le

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Le client n'a pas laissé de commentaire.

Tonika W. le

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Le client n'a pas laissé de commentaire.

Kelvin L. le

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The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,

Stanley S. le

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Le client n'a pas laissé de commentaire.

Jim N. le

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Le client n'a pas laissé de commentaire.

Joseph T. le

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Have the correct truck. Requested a 26ft they didnt have the keys for it when i showed up to pick up. Best options were 30 plus min away costing me more in milage on a round trip rental. Ended up with a 20ft had to make 2 trips instead of 1.

edward s. le

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Free coffee and donuts.

Deanna H. le

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Le client n'a pas laissé de commentaire.

Feras A. le

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Le client n'a pas laissé de commentaire.

GEORGE A. le

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Le client n'a pas laissé de commentaire.

HARNET M. le

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Everything was as it should be. The workers were friendly and informed.

Alan M. le

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Receptionist was very friendly, and efficient.

Isaac R. le

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Helpful and knowledgeable about the Storage Facility.

Kurt W. le

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Le client n'a pas laissé de commentaire.

Kyle K. le

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Le client n'a pas laissé de commentaire.

Lisa K. le

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Chiquita J. le

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Le client n'a pas laissé de commentaire.

pamela c. le

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Le client n'a pas laissé de commentaire.

majed s. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Staff was wonderful. But they have gotten relaxed, & are letting important things slip. The steering wheel was sticky and very dirty, requiring several wipe-downs before it was acceptably clean. WORSE YET, the snow was not removed from the roof of the cabin. When I slowed in traffic, a whopping mound of snow cascaded down the windshield, blocking my view. Please remember this as is a matter of safety.

Laura M. le

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Le client n'a pas laissé de commentaire.

Ray B. le

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Le client n'a pas laissé de commentaire.

Samantha P. le

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I tried to check in online and because I had a temporary paper license it wouldn't let me. I had to speak them personally, and it was so busy it took almost 2 extra hours to talk to someone who then said I have to call customer service to unlock the fraud alert. The whole experience was frustrating. They need to hire more people.

edward s. le

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the employees were very helpful.

Nick F. le

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Le client n'a pas laissé de commentaire.

Erik H. le

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This location is great and they always do a great job. The complaint I have is about the changed check-in process from corporate. The concept of reviewing photos for the walk-around check of vehicle damage is awful. The photos cannot possibly show the detail needed even when trying to zoom in. Corporate needs to go back to having an employee walk around the vehicle with the renter.

Terri M. le

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Fast friendly service!

edward s. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Le client n'a pas laissé de commentaire.

Sal M. le

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Keep on doing what you are doing.

Sean R. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Russel D. le

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Clark Fullerton was very helpful. He went out of his way to make sure I had the best moving experience possible. Great guy, should honestly be a manager...

clarence m. le

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Excellent, helpful employees and dependable equipment. I've been coming here for years and never had a bad experience.

benjamin g. le

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Quick, economical and painless!

AISHA G. le

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The truck, drove roughly, the gear shift was faulty. It was hard to put it in reverse. The steering was bad. The ramp wouldn't let down, which was an inconvenience to us, because we had very heavy furniture. I'm asking to please get a discount, because of the inconvenience. I got the truck at a quarter tank, and dropped it off at half a tank. I also let the personnel know about the issues I had. Thank in advance, and have an awesome day!

LORETTA M. le

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Le client n'a pas laissé de commentaire.

Theresa M. le

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Le client n'a pas laissé de commentaire.

James S. le

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don't up date the computer system during business hours

Michelle L. le

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Why bother making a reservation if can’t be guaranteed Waited over an hour and had to take a smaller truck because they didn’t have the one i preordered weeks in advance. My move was delayed, I had to pay extra to movers ... Very poor service, rude staff, high prices

Ben K. le

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None

Lauren H. le

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Staff was not very friendly.

Brian W. le

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Tiffany was professional and efficient in the delivery of the Uhaul containers

Katarzyna T. le

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No improvement needed! I am beyond happy with the service. The staff here is extremely helpful, they were able to assist me with a last minute reservation. I would definitely recommend this location. Thank you Uhaul!

Therese R. le

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Le client n'a pas laissé de commentaire.

Arkan R. le

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Great staff

Mike D. le

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Le client n'a pas laissé de commentaire.

jack g. le

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Sweep out the cargo van ....

Richard S. le

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Paul H. le

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Le client n'a pas laissé de commentaire.

JEANNINE P. le

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Le client n'a pas laissé de commentaire.

john s. le

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Very friendly staff!!

susane s. le

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Le client n'a pas laissé de commentaire.

John K. le

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As the gentleman was doing the walk around of the motorcycle trailer that I rented, he made note that the parking lights on the trailer did not work. I told them of my concerns but he reassured me that all would be well. I called you haul customer care to see if that was a practice that they would normally do. I asked if the usually rent trailers with lights that are not operable. They said no. They must have known that they screwed up because when I walked in the door to return the trailer she already refunded my money. The funny thing was the gentleman who hooked my trailer up even wrote on the check sheet that the lights did that work.

Richard S. le

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Le client n'a pas laissé de commentaire.

jarie m. le

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Le client n'a pas laissé de commentaire.

Fred S. le

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Le client n'a pas laissé de commentaire.

Caitlin D. le

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Check engine light ... maybe need an oil change ? Was on the whole time

lisa p. le

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Le client n'a pas laissé de commentaire.

Carol S. le

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Le client n'a pas laissé de commentaire.

Louis H. le

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Le client n'a pas laissé de commentaire.

Perecles M. le

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Everything was great!

SHARRON G. le

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Nothing clean well maintained store and equipment. Staff was courteous and helpful. I have used this facility in the past and will use again and I would recommend them to anyone.

kevin j. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

karen c. le

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Le client n'a pas laissé de commentaire.

Donald W. le

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Since we didn’t need the dolly in the truck we had to load around it. Didn’t want to remove the seal and pay for something not needed.

Mark G. le

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The cost per mile is way to high $1.49 per mile. Were in Vegas 2 weeks ago. Used there truck on Saturday and the rate was .99 per mile. Wouldn't recommend or use this location again without shopping around.

Javier B. le

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Agent forgot to give me the blanket pads I rented... Had to return to the location after leaving...not the end of the world.

Mohammad A. le

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Le client n'a pas laissé de commentaire.

patrick d. le

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Very professional. Great customer service. Easy in and out.

Tahanni G. le

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Le client n'a pas laissé de commentaire.

Casey F. le

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Le client n'a pas laissé de commentaire.

Wael E. le

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Le client n'a pas laissé de commentaire.

CHRIS I. le

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only if ihave to there were smaller trucks on the lot. the counter person told me that these trucks were reserved for customers for 7:00 am when i returned the truck the the next day the same trucks were still on the lot parked in the same spot they were in that night

joel m. le

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Thank you excellent service

Brendan H. le

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Le client n'a pas laissé de commentaire.

Chelsea S. le

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Le client n'a pas laissé de commentaire.

cristy m. le

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Very Nice location. Excellent staff. Highly recommend.

cristy m. le

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Le client n'a pas laissé de commentaire.

cornell h. le

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Le client n'a pas laissé de commentaire.

Brigida N. le

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Le client n'a pas laissé de commentaire.

Carrie R. le

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Le client n'a pas laissé de commentaire.

Lora S. le

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Poor customer service. Long wait to drop off truck. Signs say to pull in during regular business hours and someone will come out. After waiting 10 minutes and no one in sight, I went inside. 3 employees behind counter. All helping customers. Waited in line another 10 minutes, not one employee acknowledged me. 1st employee finished with customer, and walked away from counter. 2nd employee finished with customer and walked away from counter. Still no acknowledgement from anyone. 3rd employee finished with customer, walked away, came back within a minute, said someone would be with me shortly. I said I just wanted to drop off the truck, I had been driving al, day and didn’t want to wait. He said I could just leave the key in the truck. A whole lot of wasted time on my part.

Clauzell P. le

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I dealt with three staff members during my transition Saturday 2/23 at the Alsip location. I don't know what Uhaul1 has for Customer Service Excellence training, but I felt like VIP, they made the pick up and drop off smooth as silk. Please thank that team over there, this was my 2nd time using them and I can't imagine using anyone else! VERY PROFESSIONAL AND WELCOMING

tim s. le

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I have been a loyal customer of U-Haul for over 4 years. During my visit at this location my business felt unwanted. I was late returning my U-Haul on 02/22/2019 and the manager Diana Rios actually yelled at me! She informed me I will be on a e- list or something. I reframed from any confrontation at the location but I was completely embarrassed. Is this how U-Haul does business? Is this how you allow managers to treat loyal customers? Nevertheless, I asked the associate Jimmy Martinez why is she yelling at me. His response was " Do you know Jerome?". I vaguely remember the associate that worked for U-Haul, but I have no idea on how this corresponds to my transaction. He told me if you know Jerome then that's the problem. Eager to know more I asked " What did Jerome do and how does that affect me?". He told me Jerome was fired for taking in a damaged van. First of all, I never rented a van from U-Haul so I was completely baffled. Secondly, any equipment I rented was turned in damaged. Thirdly, I always purchase the protection plan for $14.00. His response was " Well you know him!". Really U-Haul!!! After years of spending money with you guys. I spent thousands with you guys and this is the treatment I get. This is completely unacceptable. I will be reaching out to the better business bureau if this issue is not resolved. I expected so much more and to get yelled at and treated so poorly. You guys need to reevaluate the leadership at your Alsip, IL location or you definitely will lose business. You definitely lost a customer here!!! If you would like to hear more about this transaction, please call me at (773) 574-3394 or via email at atfs@propertypreservationandrehab.com.

robart w. le

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Le client n'a pas laissé de commentaire.

Terrance m. le

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Kool staff

Tim n. le

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I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business

maureen d. le

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Very good facility, well staffed

Vanessa S. le

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Way over priced for unit!!! I didn't get prorated after closing down my unit.

Joann P. le

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The staff was very helpful

amy A. le

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My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.

Brian D. le

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Not worth entering a statement.

Adrian W. le

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I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel

salvador s. le

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The guy at the front desk was courtius he help me with a positive nice attitude

thom A. le

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Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.

Michael P C. le

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Francisca was very helpful and friendly, she made the experience easy for me! Thank you!

Russell J. le

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I have no other comments.

Ben W. le

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The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.

Priya S. le

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The staff was phenomenal. This was the best experience that I've had with a storage and moving company.

sharon k. le

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yes