Customer Reviews for U-Haul Moving & Storage of Alsip

5 253 évaluations

11855 S Cicero Ave   Alsip, IL 60803

(708) 389-4021

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 389-4021

11855 S Cicero Ave
Alsip, IL 60803

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff was extremely courteous and helpful.

Joseph H. 
Évaluation :
5

No improvements needed as far as I'm concerned. Brianna covered everything when I set up my rental and the gentleman who was working when I picked up the truck was very professional and answered all my questions. I'm glad I went to that facility and I highly recommend them!

Jeanne M. 
Évaluation :
5

I've rented a couple of times from this location. No issues either time. Staff were professional, polite and helpful. Merci

Mark Z. 
Évaluation :
4

Nothing really.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

Install a new set of tires. The rental had bald tires.

Audrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

I could not drop the van because when I went the first time the van did not start so the awesome girl gave me another but I could not sign it in for being another van was waiting for 33 minutes until so.eone called Moni on the 800 # said she would fix it, hope it was. Merci.

michelle P. 
Évaluation :
5

It's perfect

jeremey E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W.  |  Expérience générale 
Évaluation :
3

The employees were very nice and helpful. The check-in experience was terrible. First, the keys were in the wrong lockbox. Second, the truck was blocked in with no possible way to get it out. Luckily, one of your employees showed up for work an hour early and was able to get the truck issues resolved, but that was not for 45 minutes.

james D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonzo B. 
Évaluation :
5

I rented before a few years ago & I'm seriously impressed with the improvements, great wonderful people to work with

Jennifer M. 
Évaluation :
5

Both employees were very pleasant to deal with. That's really nice

jim P. 
Évaluation :
5

Professionnel

Stephan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO M. 
Évaluation :
5

All the help was so excellent for this stressful college move. All the employees extremely helpful and patient. Everything ran so smoothly. Will be back again soon! Merci.

LISA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

colleen c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WANDA B.  |  Expérience générale 
Évaluation :
5

The shipping container that I rented had a locking latch that was not installed correctly. It made it very dificult for me to install a pad lock on the box. I had to have one of your employees help me. He was very helpful!

CONLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline M. 
Évaluation :
5

The workers were really polite and personable. The computers were slow though, but the overall experience was good.

CHRISTOPHER S. 
Évaluation :
5

Steven Valentine was very friendly and helpful

GREGORY U. 
Évaluation :
5

Nothing to improve.

PUENTESOR REY F. 
Évaluation :
3

Generally. U-Haul is a bit complicated u have to drop off and pick up different items at different random. locations drop off after hours is better when you download the app

CHIAZOKAM O. 
Évaluation :
1

Do Radom checks on trucks , the truck had a oil leak it was empty when o got it they came out and put some in and later it was empty again, then the sun visor kept falling down blocking my view of the road

Raylon P. 
Évaluation :
5

Arianna demonstrated stellar customer service.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff I. 
Évaluation :
5

Everyone was excellent. All turn-key for a small mini college move in. All the help was above average from the reservation to the return. Thank you for a great and friendly staff. It is so helpful when the stress is high and you just need everything to run like a well oiled machine. Thank you! ❤️

LISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDON W.  |  Premières impressions 
Évaluation :
5

I would use this service again- very helpful and good communication- thank you!

Tereasa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kemeana H. 
Évaluation :
5

Service was great. People were friendly and helpful. Equipment was vey clean. Great experience

Mark H. 
Évaluation :
4

The access alarm system is too loud. Could cause hearing loss. Turning the loudness down 50 % wouldn't hinder it's security effectiveness.

Reed R.  |  Expérience générale 
Évaluation :
3

Make sure all trucks have the proper amount of gas

Elizabeth M. 
Évaluation :
1

The customer service was bad when returning the rental truck. The truck wheel was shaking when driving on the road.

shaladna K. 
Évaluation :
5

Arianna at the front desk was incredibly helpful and friendly. Excellent customer service that I wished other local businesses had. Thx

Andres R R. 
Évaluation :
5

I was honestly pretty please with everything. Check in was easy and smooth. Everything was explained well and clearly. And the girl who took me in for the drop of was very nice and went over everything with me quickly and clearly as well. Overall, I had a very pleasant experience.

Jonathan G. 
Évaluation :
5

Xavier was amazing! He helped me so much with reserving my truck and all the paperwork. He answered all of my questions! Thank you so much!

Rebecca K. 
Évaluation :
5

Everything was great!

Richard B. 
Évaluation :
3

The employee who assisted me is without a doubt an asset to the business. She proved to be courteous polite and extremely professional. She made everything effortless.

Raymond L. 
Évaluation :
5

Although I wasn't planning to be there for three months, it was convenient and reasonable.

Ben S.  |  Expérience générale 
Évaluation :
4

I'm handicapped and can't come over can call about my things in the facility, and shouldn't have to talk to a national call center for questions.

Benjamin C S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa M. 
Évaluation :
5

I received excellent service yesterday from the U Haul rep who did Pre-check for U haul van and all while training a new staff. She is one in a million.

sheba W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damien C. 
Évaluation :
5

The person that helped me was friendly, courteous, patient, and helpful. I appreciated her professionalism and it was a great experience. She helped me with my vehicle pickup. Will definitely be a return customer because of the great service. Merci.

LISA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

colleen c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaina H. 
Évaluation :
2

The improvement needed is more training for the employees at Uhaul. The computer system does not have updated info from a rescheduling location compared to the pick up location fot a truck rental. The result for me was a comedy of errors and misinformation. It was horrible and a long story. Next time Uhaul will be my last choice instead of my first.

adAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD CLAUDE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom P. 
Évaluation :
5

Lady was patient and great personality.

LACHELLE I.  |  Premières impressions 
Évaluation :
5

Everyone was helpful ,the entire crew

LACHELLE I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashidi B.  |  Premières impressions 
Évaluation :
1

I reserved a 26' truck from Midlothian Hardware for 10am. I received a call at 7:30am telling me that the truck was not available and had no other trucks available to me at all. I was stuck with no options and had to scramble to find a moving truck. When I did, I went to the Alsip location where I waited for 1 hour just to get the truck itself. This location had 1 person working there and a line almost out of the door. I am very disappointed in the service I received.

Kristen F. 
Évaluation :
5

Staff was outstanding! Will do business with you again because of this. Thanks again

Donald M. 
Évaluation :
3

The after hours checkout was horrible. I downloaded the app as well as used the browser and only got the message that I had no reservation. So I left the keys in the drop box and had to take pictures just for my own record not great at all

Twilonda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney P. 
Évaluation :
4

Just a great experience. Everything was safe and on time. Thank you!!

kurt S. 
Évaluation :
2

Not happy that I am charged 2 dollars for returning the rental after hours when your portal and phone support are not working properly. I will dispute those charges

BASHIR H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elena W. 
Évaluation :
5

The equipment was clean for the most part, however the windshield was hazy making night driving difficult. It would be hugely helpful if when sanitizing the vehicles, assurances are made to include making sure the windows too are clear.

Tracy C. 
Évaluation :
3

Mobile check in was not working or check out-

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark AND Kathy T. 
Évaluation :
5

Nothing. Please keep up the great work. The young lady was perfect. My wife & I enjoyed her knowledge & pleasant service. All the gentleman were extremely professional & thoughtful. Great experience at the Alsip location in IL.

CLAUDELL C. 
Évaluation :
5

The process of checking in/out went smoothly. I dont like that I was charged twice even though on of those charges will fall off. I dont like my money being tied up like that.

Tracy C. 
Évaluation :
5

staff was very professional and friendly

Samer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odell K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHIRLEY W.  |  Expérience générale 
Évaluation :
5

Thank you for the lady who helped to fill the info , she's fantastic

Ahmad A. 
Évaluation :
1

I rented a truck (Contract No 26279061) and have a problem with the charges. When I picked up the 10' truck, it did not have a full tank of gas. The gauge showed that the tank was filled somewhere between Full and 3/4 Full. I thought nothing of it at the time and drove away after confirming the truck's cosmetic problems as well as the mileage showing on the odometer. I have rented other vehicles from the same location and knew that I would be driving it twenty two miles round-trip (see Contract No 24699657). Given that the vehicle's MPG was on the 11-12 MPG range, I stopped to refill. It ended up being just under 2,1 gallons of gas (I can send the receipt from the gas station if you like) which should have meant that there should not have been any Fuel Charge. The U-Haul representative who checked in the vehicle when I returned it said that I was being charged $12 for what appears to be 2 gallons of fuel. I tried to be rational in my explanation to him that it was not possible. At this time, I would think that U-Haul would remove the $12 charge from my credit card for a number of reasons. The first reason being that U-Haul should never rent a vehicle to a customer that does not have a full tank of gas. The second reason is that there is no way that the vehicle would have used more than 2,1 gallons of gas to travel twenty two miles. The third reason is that since I have rented vehicles from U-Haul a number of times in the past, U-Haul should do what they can to not lose a customer such as myself.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

torrance J.  |  Expérience générale 
Évaluation :
5

The staff very friendly and helpful. I am happy that I am with Uhaul storage.

germaine j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elena w.  |  Premières impressions 
Évaluation :
1

I was in vehicle 5511 and the brakes did not work the steering was extremely loose I was all over the place I was fighting the vehicle more than concentrating on driving there's a large puddle of fluid in my driveway, and to begin everything the online pickup did not work so I had to wait until the facility opened.

Peter A. 
Évaluation :
3

The young lady that was responsible for cleaning the U-Haul trucks was rude and confrontational

chanita b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hurley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha P. 
Évaluation :
5

Everything went well and was fine

Roy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
1

I've had previous poor experience with this facility. Made an arrangement to limit contact with this facility but was forced to fully use this facility and once again it was a bad experience. Overcharged for gas the manager on duty was ridiculous. The regional manager promised to make things right but it's on me to make sure I actually get a refund for something I should never have been charged for to begin with not to mention the time it took to actually get a person on the phone following multiple disconnected phone calls over the duration of an hour and a half. I never want to deal with any of these people again!

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillie c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

Having the additional equipment requested. Dollies, etc. It was a bit difficult without the extra one I requested.

melinda E. 
Évaluation :
4

Nothing yet. Service was quick and friendly. This is my second rental from here in past 2 yrs and service has been great.

Glen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIVIAN S. 
Évaluation :
3

Returning the truck was to difficult

brenda F. 
Évaluation :
5

Post a miles to gallons of gas chart so the renter has an idea how much gas is needed to return the truck at the same level it was rented.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLIY A.  |  Premières impressions 
Évaluation :
5

was perfect

william C. 
Évaluation :
5

I have used you multiple times for moving and have been VERY satisfied every time with your customer service and equipment. Keep up the good work!

todd O. 
Évaluation :
5

Keep up the good work.

shelley o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise r c.  |  Expérience générale 
Évaluation :
5

The only problem is the access door sticks when trying to open

Steven K.  |  Expérience générale 
Évaluation :
4

The lock pad wasn't working and stuck

HANAN S. 
Évaluation :
5

Super easy process-mostly online! Friendly staff

wendy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
1

The truck I ordered was not available. The reservation team basically told me there was nothing they could do. I will not be using U-Haul again

Travis B. 
Évaluation :
2

First the equipment was beat up. Both sides air package was pushed in. Then there was a rattle under the truck while driving. The final straw was when I called the store asking about returning the truck to a different location. The lady that answered had to be asked for was the same question (what is the cost to drop at different location) over and over and had to be reminded I was the customer as she was guilting me into returning the call not to them. Finally while checking out a woman had her well under 16 year old daughter assisting with processing paperwork. Not a big fan of having a child have access to my information v

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muath S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tysherry C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland P. 
Évaluation :
3

Not pleased with my u box delivery. It was extremely late delivery with no heads up from anyone in the office. I had to have my movers extend their time because the delivery was late. I was told I would be refunded the delivery fee but that did not happen.

Tahlee M. 
Évaluation :
5

Ensure inside windows have been cleaned.

Webb H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Expérience générale 
Évaluation :
1

Rude and workers have no knowledge of what they need to include in their explanation of the hidden fees and charges.

Jesus T. 
Évaluation :
5

I had a situation that day and the staff were more than helpful to assist us also the flexibility of me getting things taken care of was amazing and thank you because I was reimbursed because I could not actually use the unit thank you again for making things easier

Anita C.  |  Expérience générale 
Évaluation :
5

Staff was friendly and competent.

DELORES M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonia k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL W.  |  Online Move In 
Évaluation :
3

Rates in store mentioned $114 for a 10x5 while online we were told they bumped up this past year to $127

Torrey W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEMMON R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kendra N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peggy b.  |  Expérience générale 
Évaluation :
5

Excellent staff and facilities! Thank you!

Nicole W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yancy b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda k.  |  Premières impressions 
Évaluation :
5

I love u-Haul this is my first time took advantage proud of you guys

Homayoun W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisat O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nellie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G.  |  Expérience générale 
Évaluation :
5

very friendly and helpful staff, great facility and your manager Diana was a pleasure to work with

LEE G.  |  Premières impressions 
Évaluation :
3

Thought it was run down muddy and over priced.

Randy J.  |  Expérience générale 
Évaluation :
4

It will be helpful to have some garbage can somewhere. At least one by the entrance to the office.

PAWEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tocarra S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELISHA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisat O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

matt m.  |  Expérience générale 
Évaluation :
5

This U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!

August C.  |  Expérience générale 
Évaluation :
5

I don't remember the top inside the rooms being open that much… hope the neighbor don't reach over and grab any of my boxes… just a security concern. Other than that, experience was good. Stellar service!

Anthony G.  |  Premières impressions 
Évaluation :
5

Well kept, very friendly staff with bedside manners love ed it

DEBRA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carina S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl E.  |  Premières impressions 
Évaluation :
5

I am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Merci.

Sarah A.  |  Expérience générale 
Évaluation :
5

The customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs. Thanks, Alesia

ALESIA L.  |  Premières impressions 
Évaluation :
5

However, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.

Angela W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Premières impressions 
Évaluation :
5

Customer service was amazing

Markuiest c.  |  Expérience générale 
Évaluation :
4

I'm sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October. Workers were always nice and pleasant.

TIFFANY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHENYA H.  |  Premières impressions 
Évaluation :
5

THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.

TIMOTHY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary D.  |  Expérience générale 
Évaluation :
5

A very pleasing experience from start to finish. Excellent service à la clientèle.

Shirley D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peggy b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deveonte M.  |  Expérience générale 
Évaluation :
5

The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!

Brandon P.  |  Expérience générale 
Évaluation :
5

Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.

TIMOTHY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese G.  |  Premières impressions 
Évaluation :
5

Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.

Nicole r.  |  Expérience générale 
Évaluation :
4

It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger

Andrew A.  |  Online Move In 
Évaluation :
5

Great.

David B.  |  Expérience générale 
Évaluation :
4

I'm just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!

HEATHER L.  |  Premières impressions 
Évaluation :
5

Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.

Kenneth V.  |  Premières impressions 
Évaluation :
5

Staff was awesome and got everything completed in a timely fashion

Brandon P.  |  Premières impressions 
Évaluation :
5

The cashier was very friendly and very understanding

August C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIENNE D.  |  Expérience générale 
Évaluation :
4

Everything was great and the process was smooth

Keisha M.  |  Premières impressions 
Évaluation :
5

We had a great experience renting from this facility for over 2 years.

Jennifer L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie W.  |  Premières impressions 
Évaluation :
5

The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !

GABRIEL M.  |  Expérience générale 
Évaluation :
5

Friendly courteous helpful staff from beginning to end

Lawrence C.  |  Expérience générale 
Évaluation :
5

Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.

SCENECIA C.  |  Premières impressions 
Évaluation :
5

It’s was a great experience

GREGGORY M.  |  Expérience générale 
Évaluation :
5

Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I'm appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.

WANDA B.  |  Premières impressions 
Évaluation :
5

Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.

Ann W.  |  Online Move In 
Évaluation :
5

Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.

Ann W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
5

I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesia

telesia j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEREIDA C.  |  Premières impressions 
Évaluation :
5

Awesome customer service

Alicia t.  |  Expérience générale 
Évaluation :
5

Perfect professional and efficent

KAREN C.  |  Premières impressions 
Évaluation :
1

I found a bed bug on my furniture!

Deniqua B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN C.  |  Expérience générale 
Évaluation :
5

I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook's

ROBERT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia k.  |  Expérience générale 
Évaluation :
1

Got my things stolen

MOHAMMED K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIEYANNA J.  |  Expérience générale 
Évaluation :
4

I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.

Bryant R.  |  Premières impressions 
Évaluation :
5

Splendid service.

Asia H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antraniqua D.  |  Premières impressions 
Évaluation :
5

Great people to work with they really try and help. I had two rooms would definitely use again

Jack K.  |  Expérience générale 
Évaluation :
5

I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!

Vernie L.  |  Expérience générale 
Évaluation :
5

Very professional, helpful, and caring .

WILLIAM D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted S.  |  Expérience générale 
Évaluation :
4

Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20 % and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20 % less than what I'm having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.

William S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaketa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack K.  |  Premières impressions 
Évaluation :
5

I'd like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word殺 Thanks again Andrea, Jeany & Adrian !!

Carlene Z.  |  Premières impressions 
Évaluation :
5

Everything was great. The staff at the actual site was too nosy for me though.

Tammara W.  |  Expérience générale 
Évaluation :
5

Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.

Julie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammara T.  |