Customer Reviews for U-Haul Moving & Storage of Alsip

4 673 évaluations

11855 S Cicero Ave   Alsip, IL 60803

(708) 389-4021

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 389-4021

11855 S Cicero Ave
Alsip, IL 60803

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

There seemed to be a problem with the brakes. They rattle and seem to slip, not stopping quickly enough

JEREMY H. 
Évaluation :
5

Was able to get my truck quickly

Katina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Upgrade paint and location markers. So that customers can visibly see where vehicles are located..

Kristian S. 
Évaluation :
5

Maintain what you were doing

Carl D. 
Évaluation :
4

they were very nice and courteous

Phillip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
5

My key wasn't available when I came in for 24/7 service at 6am ,but the staff made sure I was satisfied. I received a 15 $discount and extra time on my vehicle. I was very happy !

NICOLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Everything was great. No complaints.

YOLANDA D. 
Évaluation :
5

THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.

TIMOTHY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

I want to thank the gentleman that helped me He did an excellent job!

susane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary D.  |  Expérience générale 
Évaluation :
5

Awesome customer service via message & the managers were super friendly and accommodating.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAMONT H. 
Évaluation :
5

Excellent service the UBox is for me the correct ITEMS for my use. Had 2 parked at my driveway to unload at my on Pace boxes stayed dry had rain 3 days. Best choice for me...

KI F. 
Évaluation :
1

Advertise your policies better. "IN TOWN" implies vehicle can be returned anywhere "in town" NOT at the exact same location like you require. This is absolutely ridiculous to have in fine print.

Isabella D. 
Évaluation :
5

Keep the same employees, they were Great.

STEVEN M. 
Évaluation :
5

GREAT FAST SERVICE

WANDA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

A very pleasing experience from start to finish. Excellent service à la clientèle.

Shirley D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

The employees were both very helpful and nice.

PAUL Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Little A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
5

Stop nickel and diming people with insurance charges.

TIFFANY P. 
Évaluation :
3

The U-Haul mobile app needs to be more friendlier and apprehensive. It took 45 minutes to complete my services using the mobile app and I do tech support for software company.

Corey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
3

Been a few hours since I returned the vehicle and I was told my receipt would be emailed to me after 15 minutes

GERALD H. 
Évaluation :
5

Diana displayed OUTSTANDING CUSTOMER SERVICEðŸ'ðŸ½ðŸ¥°I enjoyed our conversation while waiting on the transaction to be completed. Thank You for making the experience smooth sailing. Thank You for putting a smile on my face. Thank you for being Humble, Polite, Funny, and Professional with a touch of Humor! Easy and Smooth Transaction!!!!!

TeShima F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY K. 
Évaluation :
3

Rental truck was clean and mobile pick up process was easy. However, the mobile return process was a problem. I tried with multiple phones and multiple internet browsers, but the location services page would not work and I could not complete the return process. I tried calling the service center and it was a 75 minute wait to speak with someone.

JASON Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
1

The lady that helped me pick up my equipment was super nice. The other ones were rude and insulted me when I was confused/ had questions. The trucks alignment was off, no one warned us,

JENNIFER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
4

Diane Rios needs to be retrained with speaking to customers.Not happy at all

BERNICE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALINA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARLENE R. 
Évaluation :
4

Fix the return APP so that a client can actually use it to return a vehicle. This is my 2nd rental with the same experience, it does not recognize your location!

ROBERT H. 
Évaluation :
4

We were pleased with the vehicle overall, the only negative aspect was that it had a very strong smoking smell. Fortunately we drove short distances with windows open. We suggest to have a no smoking policy, as many businesses do nowadays.

Jesus H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JILLIA A. 
Évaluation :
2

I signed up for the 24 / 7 service and had trouble with the app. Had to ask a lady there working how to get my vehicle because app wouldn't let me. It kept telling me the facility opened at 9:00am.

Katina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN L. 
Évaluation :
3

Anna Rios was more concerned about getting paid for the rental. Noting the fact the equipment is poorly maintenanced the transmission stopped shifting after 15 minutes of driving, would not exceed 30 MPH. Called roadside and they said they would have a tech come out and his eta was 90 minutes as soon as I got off the phone he arrived 20 minutes later he ended up being on of the workers from oak lawn location not a tech. He asked me to drive the truck so he can see what's going on after I couldn't exceed 30 MPH he tells me to drive it back to the alsip location where I rented it from I said okay but it still wouldn't exceed 30 MPH at the time I arrived at the location the so called tech said there was nothing wrong with the truck (I sincerely hate lier's) they did accommodate me in any way possible I would not recommend this location to anyone for the reason the manager Anna Rios was highly ignorant when she asked me did you drop off the truck I responded YES and asked me did you pay for the rental I responded YES! He final words were "then we are done here have a nice day" that pissed me off to the point of she needs to find a new profession because she rent's out the same 26ft box truck unit number (JH5595K) and that person gets into a wreck because it's not safe to go on the road I honestly believe she would not care for a minute with her attitude she expressed!!!

JOSEPH A. 
Évaluation :
5

My driver was Rachel and she was amazing. She helped me decide where the ubox would be accessible yet out of the way. So kind and genuine. She worked safely, efficiently and quickly. All in all I had a very positive experience and will use your services again

Maria C. 
Évaluation :
3

The first cargo van had a large wet spot in the back with what looked like kitty litter on the floor. It also had a terrible odor throughout the whole van.

JEAN S. 
Évaluation :
5

Check out was great, wonderful person that checked us out!

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
1

The renters of the truck were supposed to have the vehicle returned in time for our reservation at 1:30. By 4:00, they were still unloading and at that point was too late for us to use the rental. We had to reschedule because of the employees' incompetence and inability to guarantee our reservation that was now almost 3 hours late. The soonest we could reschedule for this truck was 3 days later, Thursday. In all, because the previous renters did not follow the time rules it caused our rental to be delayed by days, cost us extra money, and have an overall extremely poor experience. I will never go through, nor would I recommend this uHaul location again.

Todd R. 
Évaluation :
5

The after hour return process is a bit lengthy. Customer service was great though.

PIERRE G. 
Évaluation :
5

All staff members extremely nice

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peggy b.  |  Premières impressions 
Évaluation :
3

truck was in poor condition either wheel alignment or steering was out of line truck should not have been allowed to pass protocol for safe driving would never rent from u haul again

KATHLEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deveonte M.  |  Expérience générale 
Évaluation :
4

The drivers on both ends were very friendly and helpful, but the hotline was largely useless. Always was on hold for a long time (sometimes an hour) before reaching a real person, and information relayed to staff was never put on file and the same problem kept occurring again and again. Wish there could be an online chat customer service.

Tianjiao L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
5

That the cab seats be vacuumed.

Vanessa B. 
Évaluation :
5

The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!

Brandon P.  |  Expérience générale 
Évaluation :
5

Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.

TIMOTHY C.  |  Premières impressions 
Évaluation :
5

I had a great experience , starting with the person I dealt with on pick up. Then with a great experience with the truck including size, comfort and reliability. On drop-off, the person I dealt with was again friendly, polite and courteous. I was in and out within only a few minutes. I am very happy with the service here. Merci.

TIMOTHY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lora T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMARI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAYZAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN A. 
Évaluation :
1

The first location never called and told me my truck rental wasn't available. Then I finally got through to another location and got another truck. I needed to keep it longer, and called and tried online chat. No one answers. Then I was charged for gas when there was no way I used the amount of gas they claimed. I only drove ten miles. No one answered again when I tried calling about that either. I was charged for 20 $after hours?? Plus another 20 $more for cleaning??? I was supposed to given 50 $rebate for my truck not being available and still haven't gotten that n

AMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA F. 
Évaluation :
1

My issue is with UHaul in general. Not Alsip but I am not happy about my recent rentals. Wish to speak to someone in the offices about it.

Daniel M. 
Évaluation :
3

Made one phone call to this location, waited on hold for 15 minutes and was greeted by one of the most condescending women I've ever had the displeasure of speaking to and immediately hung up.

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese G.  |  Premières impressions 
Évaluation :
5

I was a little behind schedule due to traffic, but I appreciate the courtesy call to remind me about Uhaul pick up. I apologized for being late, and the staff was supper patient and understanding upon my arrival. Check in and drop off was definitely a smooth transition. Merci.

Pyeisha A. 
Évaluation :
5

Worry free experience. Dependable equipment. Courteous, friendly, knowledgeable employees.

Clarence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMUNDO T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA H. 
Évaluation :
2

Takes too long to get in contact with someone over that phone. I've waited over 45 mins multiple times.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Staff was helpful and friendly.

RAUL P. 
Évaluation :
4

The location is convenient. Le service à la clientèle était génial. My only complaint is the rental cost. I felt it was overpriced compared to other truck rentals. (Home Depot, Menards). I only needed the truck for an hour. Total miles driven were 8 miles. The total cost was 32 $which I felt was expensive.

ALMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET H. 
Évaluation :
4

check the shocks, movement in steering wheel, and spongey brakes

RUTH I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

I love the new technical system!

EVELYN C. 
Évaluation :
5

Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.

Nicole r.  |  Expérience générale 
Évaluation :
5

Everything was good Not really more could have been done

VICTORIA A. 
Évaluation :
4

It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger

Andrew A.  |  Online Move In 
Évaluation :
5

Great.

David B.  |  Expérience générale 
Évaluation :
4

I'm just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!

HEATHER L.  |  Premières impressions 
Évaluation :
5

Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.

JAMES V.  |  Premières impressions 
Évaluation :
5

Staff was awesome and got everything completed in a timely fashion

Brandon P.  |  Premières impressions 
Évaluation :
5

The cashier was very friendly and very understanding

August C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIENNE D.  |  Expérience générale 
Évaluation :
4

Everything was great and the process was smooth

Keisha M.  |  Premières impressions 
Évaluation :
5

We had a great experience renting from this facility for over 2 years.

Jennifer L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie W.  |  Premières impressions 
Évaluation :
5

The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !

GABRIEL M.  |  Expérience générale 
Évaluation :
5

Friendly courteous helpful staff from beginning to end

Lawrence C.  |  Expérience générale 
Évaluation :
5

Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.

SCENECIA C.  |  Premières impressions 
Évaluation :
5

It’s was a great experience

GREGGORY M.  |  Expérience générale 
Évaluation :
5

Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I'm appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.

WANDA B.  |  Premières impressions 
Évaluation :
5

Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.

Ann W.  |  Online Move In 
Évaluation :
5

Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.

Ann W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
5

I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesia

telesia j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEREIDA C.  |  Premières impressions 
Évaluation :
5

Awesome customer service

Alicia t.  |  Expérience générale 
Évaluation :
5

Perfect professional and efficent

KAREN C.  |  Premières impressions 
Évaluation :
1

I found a bed bug on my furniture!

Deniqua B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN C.  |  Expérience générale 
Évaluation :
5

I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook's

ROBERT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia k.  |  Expérience générale 
Évaluation :
1

Got my things stolen

MOHAMMED K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIEYANNA J.  |  Expérience générale 
Évaluation :
4

I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.

Ricky d.  |  Premières impressions 
Évaluation :
5

Splendid service.

Asia H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antraniqua D.  |  Premières impressions 
Évaluation :
5

Great people to work with they really try and help. I had two rooms would definitely use again

Jack K.  |  Expérience générale 
Évaluation :
5

I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!

Vernie L.  |  Expérience générale 
Évaluation :
5

Very professional, helpful, and caring .

WILLIAM D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua R.  |  Premières impressions 
Évaluation :
4

Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20 % and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was 0 $and my rent payment was 20 % less than what I'm having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.

William S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack K.  |  Premières impressions 
Évaluation :
5

I'd like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word殺 Thanks again Andrea, Jeany & Adrian !!

Carlene Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B.  |  Premières impressions 
Évaluation :
1

The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.

jon g.  |  Premières impressions 
Évaluation :
5

Very pleasant experience.

Marcus B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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