Évaluations des clients U-Haul Moving & Storage of Altamonte Springs

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Altamonte Springs

Cote générale :

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Pahka K. | Premières impressions |
Évaluation :

I always use u-haul. They are the best for real.

jean S.
Évaluation :

Had a horrible experience trying to use the mobile pick up option. Spent 30 minutes in parking lot trying to get it to work and chatting with a customer service rep who was very unhelpful, all he could say was the we had to "verify" and that we couldn't use our own phone numbers, we needed a neighbor's phone number. If we needed this information, why was it not listed when we made the reservation online? Ended up having to go inside and wait another 30 minutes in line until a person could help us. Please fix your mobile check in, it is horrible.

Dorris T.
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Le client n'a pas laissé de commentaire.

CYNTHIA M.
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Manager is rude and should not work with the public

Christopher M.
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This place was great. I explained the issue with the dolley that was wrong and from a different place than originally ordered and he said he would take care of it. He looked up my reservation, saw the equipment ordered and checked it in.

Kristin U.
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Long wait times to PU truck and only 1/4 tank of gas

Sara O.
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Le client n'a pas laissé de commentaire.

miguel C.
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Le client n'a pas laissé de commentaire.

VASYL L.
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Le client n'a pas laissé de commentaire.

Patrick W.
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Le client n'a pas laissé de commentaire.

JAMES R.
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Staff there were extremely helpful, polite, and professional.

MICHAEL W.
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The straps on the auto trailer were ripped and frayed and the trailer needed to put out of service so this item can be addressed and fixed

HOWARD F.
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Ms. Irving was great with the check in process. Very polite, answered all my questions. Explained the return process and made it easy. Definitely great experience.

Angela P.
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Your online check in would not allow me to complete the process.

MARK M.
Évaluation :

I you don't have a smart phone, you are out of luck. Door on the trailer was broken and cost me two hours

KATHRYN H.
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Angela was great, very helpful and friendly!

JULIA W.
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Better operating vehicle. Contacting roadside assistance via the website is a nightmare. Finally called and spoke with Marsha who was very nice and thorough and followed up with us until the truck was returned to a different location per the serviceman who came from roadside assistance. I feel we should be compensated more than $15 for our trouble. We rent trucks weekly as we provide free food to the community. This was the most horrific experience we've had since starting this program. We have future reservations through December to continue this outreach and we pray we never have this experience again!

Daniel O.
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Le client n'a pas laissé de commentaire.

Tymecka S.
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Le client n'a pas laissé de commentaire.

NILDA M.
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It's always a pleasure coming to this location. You always have what I need available.

Mark V.
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Mirror's needs to be adjusted properly.

HOWARD T.
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The inside of the truck had dirt on it

DANIELLE B.
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Le client n'a pas laissé de commentaire.

Brandon H.
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Le client n'a pas laissé de commentaire.

Steven C.
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Le client n'a pas laissé de commentaire.

CELINA S.
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Le client n'a pas laissé de commentaire.

Andriy S.
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Le client n'a pas laissé de commentaire.

ALEXANDER B.
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Le client n'a pas laissé de commentaire.

DAMARIS M.
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Le client n'a pas laissé de commentaire.

ASHOK KUMAR V.
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It was a breeze to pick up truck

William L.
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Le client n'a pas laissé de commentaire.

VICKI G.
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Angi and Carlos were knowledgeable and helpful when we arrived to pick up a trailer rental. They went above and beyond meeting our needs, and were happy and pleasant to interact with. I used to work at Uhaul in Winterpark years ago and was happy using this location in Altamonte Springs !!!!!!!! Thanks Angi and Carlos!!!!

DARRYL H.
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Le client n'a pas laissé de commentaire.

EDWIN T.
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Le client n'a pas laissé de commentaire.

Michael W.
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Online check-in was absolutely awful. Too many requests for documents and information that should have been asked for when initially placing the order a week prior instead of during check-in. (drivers license photos, alternate contact, etc).

CARLOS S.
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Everything great! Thanks

Kristina W.
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First experience with U-Haul. Everything about it was great!

Wayne S.
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Nothing. You did everything right.

AMIR M.
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Le client n'a pas laissé de commentaire.

LORENA R.
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The crew at this UHaul location are very friendly and quick to help. They functioned efficiently even with the Corona virus impairing normal operations. Will definitely return for my truck or trailer rental needs.

Miriam B.
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The only problem there was that when I went to pick up the equipment, no one was in the office and I had to go outside to get someone to help me after a 10 minute wait. Someone else would have probably taken something from the store.

Roger H.
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Le client n'a pas laissé de commentaire.

Ray J.
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Le client n'a pas laissé de commentaire.

JUNIOR P.
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Le client n'a pas laissé de commentaire.

Rebecca B.
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Le client n'a pas laissé de commentaire.

XU Y.
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Friendly helpful stuff.

James V.
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Le client n'a pas laissé de commentaire.

ISAAC R.
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Keep up the good work.

JIMMY S.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Le client n'a pas laissé de commentaire.

EDWARD Z.
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Le client n'a pas laissé de commentaire.

Michael N.
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Process to rent was not the best. Couldn't get an employee to answer the phone so I drove to the location just to find out there were no 10' rentals available. They signed me up for a call back if one became available at another location. No one called. I called after an hour.

MARK H.
Évaluation :

Le client n'a pas laissé de commentaire.

tamara L.
Évaluation :

My uhaul experience had to be the worst ever! I rented a uhaul with a transporter for my car from Orlando to drive to San Diego. When I left the facility I noticed there was a crack in the windshield and it happened to be going down I called and let them know that there was a crack in the windshield. On my way there I noticed that the alignment was completely off. But that wasn't the worst part, what happen next when I got to San Diego was what left me with a terrible taste in my mouth for U-Haul. As we approached San Diego there is it mountains that we have to go up to 4000 feet high. The truck was not accelerating on the way up the mountain it would go from 40 to 20 as I was pushing for it to go up it would slowly go down. I finally got it to accelerate a little bit, once we hit 3000 feet the truck then started making a weird sound. I heard it so I slow down a little bit. It was an up-and-down situation with the mountains so once we hit 4000 feet I had to drive it down the mountain from there, the speed picked up due to gravity but I trouble stopping the car and it would not stop the brakes literally gave out on me going down a mountain which scared the mess out of me. So the car started accelerating from 40 to 70 within 30 seconds I could not stop it I tried my best. I was so scared that my friend and I were going to die going down the mountain because the brakes literally gave out on us and the lights came on in the truck and said brake locks on. As were accelerating down the mountain I thought so just put both of my feet on the brakes so it could add more pressure which it came down to a very slow stop which was terrifying. We were able to approach the border patrol and informed them that the car brakes was not working and we are not able to drive up down and down the rest of the mountain. 9 PM I called U-Haul and ask for a tow and and they sent in an inspector to inspect the car he arrived an hour later just so he can get in the car and literally drive the car maybe 5 feet from where I had parked it and without check the brake, the fluid, brake pads anything in that nature he said that the brakes are okay and it's safe to drive and I told him no the light came on and it's not safe the brakes has stopped working on me he then called the company and told the representative that we were OK to drive which we were not. He unhooked my car from the U-Haul and told us that they should be sending a tow truck so there he lied we waited and there was no tow truck so I called again and I was informed that they would not send a tow truck because the car is “safe to drive” this was at 10:15 Pm. I ask to speak to a manager to inform them it is not safe to drive being that the brakes were not working going down the mountain and we had 51 more miles to go down this huge mountain. The manager informed me that she will not be sending a tow truck because the inspector told them that the brakes were safe. I asked her would she be willing to drive it if she was in my situation and she did not answer. she said she will send another inspector. I asked her is the other side inspector going to do the same job like the other one did and if so there is no point of sending another inspector just send a tow truck because this is unsafe to drive 51 more miles down a mountain. She informed me that she cannot send a tow truck and she would send an inspector which would take up to 2hrs to get there. I informed her that border patrol wanted us away from the area because it is unsafe. She told me that there was nothing that she could do about the time and there's nothing that she can do about the tow truck being that the car is ““ safe to drive”. And that we should be “okay” to drive the rest of the way. This after telling her everything that happened. The other inspector never showed up so I called again and this time my friend spoke to her and ask her the same question if she was in our situation in the brakes stopped working going down a 4000 feet mountain would she feel comfortable knowing that this man move the car not even 10 feet and said that the car was “safe to drive” without property checking it and driving it. I asked her if she is willing to have somebody come and attach their car to the transporter and I can drive down and will drive my car down to meet them she said no that is not how the inspections will go. I'm at the point where I am in tears with the idea of having to drive that truck down the mountain knowing that if the brakes stop we will both die and I informed her if I die going down the mountain it will be because of her. She then transferred me to a supervisor name Yani I told him what happened and he said he would send a tow truck to get the car this was around 10:35. I asked him how long would it take he said about an hour, I informed him that border patrol want us to leave the area ASAP! He said okay he will text me the time the tow truck would get there. I never received a text with the time. At 12:30 I called back for an update they said the person should be there an hour. I called back at 1:45am they said they are sorry but the person had to change cars last minute (nobody informed me about this) I called again at 2:15am they said he was on the way. The whole time my friend and I are cold, scared, annoyed, and worried that nobody is coming to help. Border patrol kept telling us to call uhaul for an update on the time nobody would give me an accurate answer. The tow truck did not show up until 2:47am so it literally took 5-6hours to send help all while I'm in shock, scared and in tears about the whole situation and the fact that my friend and I almost lost our lives and this lady did not want to send her but instead she wanted us to risk our lives going down a steep mountain that's (4000 ft elevation). I haven't slept in two days because of what happened I just keep thinking about how I almost lost my life and uhaul refused to send help. I spent $1500 just for one of your employees to basically tell my friend and I go kill yourself down the mountain we will not send help. This has been the worst terrifying experience in my entire life. I will never forget how she sounded so nonchalant when she said you can drive down the rest of the way after I told her the brakes were not working.

Shaun M.
Évaluation :

Always willing to help!

Charles S.
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I rented a dolly with my truck, but when I got to the location they told me they had just rented out the last dolly. I mentioned that I saw one up front and I was told they had to keep one in case someone wanted to buy one. I was told I could have the $7 dolly rental taken off my bill or I could drive to Apopka to pick one up. I advised the young man that I would like the $7 charge taken off my bill. When I came back I was charged for the dolly. I even filled out a survey about the rental experience and explained all of this already. I still haven't contacted about the mistake or about receiving my money back.

david W.
Évaluation :

Almost everything at this site, especially the staff, was great. The only area that needed attention was the dashboard cup holder areas and ashtray. I had to do a little cleaning up of small clumps of dirt and residue in order to put my items in their place. Not a big deal and really thought nothing of it .... Until I see a cleaning charge now from my return location!?!?!

Phillip W.
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Le client n'a pas laissé de commentaire.

Julian B.
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There were no hand trucks available. Both myself and another customer were in need of a hand truck.

Angel R.
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Le client n'a pas laissé de commentaire.

garma R.
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Need to let customer's know pre-paid cards are not accepted. The van was nice it was brand new but the inside windshield was dirty and it didn't look like it had been cleaned after whom ever drove it. Employees were ready to help and the return of the van was quick over all was great.....if they would have said they don't accept pre paid cards at the beginning ...

Carl S.
Évaluation :

This is a super Efficient location. Staff is helpful and friendly

Kailea T.
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Le client n'a pas laissé de commentaire.

CESAR M.
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I made an appointment and when I got to the store they gave me a sorry excuse how the reservation system was "broken" and my reservation couldn't be honored. Customer service is horrible! I wish there was other competition out there so I didnt have to use Uhaul services agan ever.

Ray L.
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Le client n'a pas laissé de commentaire.

JESSICA T.
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Le client n'a pas laissé de commentaire.

kimberly C.
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The female general manager was very efficient, friendly and knowledgable.

ANTHONY P.
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Nothing from what I could remember. Everything was simple and accessible. Thank you.

Donald J.
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Le client n'a pas laissé de commentaire.

SUE M.
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Le client n'a pas laissé de commentaire.

DAWN W.
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The gentleman that helped me today was amazing!!! Top customer service I've seen in a while

Brad H.
Évaluation :

The employees here are very polite & professional. I will use this location again when I need to rent.

DESTINY B.
Évaluation :

I believe since the pandemic it's been hard with staffing. There was one person at the counter but he was doing his best and maintained a wonderful attitude. He kept a smile and made sure that the customer was well taken care of. The outside attendant was also very friendly and made sure everything transitioned smooth from dropping the truck off and getting in the car. The only down side was the cleanliness of the inside truck cabin. There was visible hair that left throughout the cabin, the seats felt sticky and there was that stickyness on the dashboard including the speedometer. It would have be nice to have a cleaner cabin amidst this pandemic.

Carlos V.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas P.
Évaluation :

From beginning to end the customer experience was not unacceptable. When I walked in I was not greeted right away, the attendant was just side eyeing me but not saying anything. The transaction itself was not bad. When I returned the truck, mind you I understand we are all wearing masks nowadays and i wear one all the time but I had just finished moving I was tired and I forgot my mask at the new place. One. I didn't see any signs on the door that said “you must wear a mask” to enter, so I figured maybe I'm okay to enter with no mask but for precaution I pulled my shirt up to cover my mouth and nose, there were two clients in line and the attendant yelled at me the moment the moment I walked in and said that I had to wear a proper mask to get in, mind you no signs are posted on your doors or if there were they were not big enough for anyone to see properly, most businesses nowadays have disposable masks they can provide to clients that don't have one and I asked for one and your business does not provide them. Anyway bad experience altogether.

Adrian L.
Évaluation :

very dismissive not friendly, then proceeding to leave the agent had something to say under his breath to the other coworkers about the questions i was asking.

WILLIAM M.
Évaluation :

My U Haul experience went very well. From my ordering on line for my service through the pick up and return of the rental equipment, I feel that I could not have had a better experience. All the staff at U Haul were great to deal with and I will be returning to them in the future for my rental needs.

EFRAIN Q.
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Le client n'a pas laissé de commentaire.

ANSON A.
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Le client n'a pas laissé de commentaire.

JOSEPH M.
Évaluation :

Confirmed that truck was available and that I could use my phone to pick it up the night before. Arrived and was informed over the phone I had to pick up in person. Store was not open for another hour and I had movers arriving. Was then told the truck was not there the night before so was not checked and ready. Also ordered moving pads and was told as I was picking up that they were out.

David S.
Évaluation :

Have equipment ready at time of pickup not after you arrive and wait.

manuel C.
Évaluation :

Faster customer service at the pickup location, only had one person and I waited for 25 minutes on line .

Samaria G.
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Le client n'a pas laissé de commentaire.

Alexander P.
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We had a lot of weather set backs and the local office made me feel rushed. I did call and extend once. But with pouring rain i was trying not to damage my furniture I was moving. But felt I had to risk it to keep them from calling me again.

YORALEIDYS G.
Évaluation :

If you want to be over charge for nothing like drop the rental trailer overnight and charge with fees that they don't know how to explain then go to this place , I have been renting for 6 years in Apopka, they have very good service.

lisa S.
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Le client n'a pas laissé de commentaire.

Don Carlos N.
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Le client n'a pas laissé de commentaire.

SHARON S.
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can't think of anything

EDWIN M.
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Nothing your the best as is

MICHAEL R.
Évaluation :

The new manager has horrible customer service skills. She is rude and acts like a bully to her employees.

Ruy S.
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You charge me $21 for after hours service and you write that I return the truck today at 9:00 am, but I returned yesterday around 6:00 pm

Roberto M.
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Le client n'a pas laissé de commentaire.

PEDRO D.
Évaluation :

The truck have a flat tire they charge that truck and the new one the a/c don't work the charge for gas and we put the gas more the amount we used very desapoint

Robert R.
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counter person was rude and wanted all my life information. i will not be using uhaul again.

Laureen M.
Évaluation :

Absolutely nothing. I have never rented a U-Haul before and honestly thought it would be a more painstaking process. Now I'm just mad at myself for not renting them sooner as I buy and repurpose furniture often!

JORGE R.
Évaluation :

Be careful they will over charge you

CHANTE W.
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Le client n'a pas laissé de commentaire.

terry B.
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I had to clean mulch and gravel out of the trailer before it could be used. Unacceptable!

Jeannie C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David A.
Évaluation :

they gave me the wrong van I over paid to fill up the tank. I only used 39 miles but filled it to the top because the paper said full tank when the van only had 3/4 of a tank. but the service today to drop off was good

Gerardo G.
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Le client n'a pas laissé de commentaire.

Joseph P.
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Le client n'a pas laissé de commentaire.

Lara A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

NICOLA S. | Expérience générale |
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The customer service service is great.

Lou B. | Expérience générale |
Évaluation :

Good staff plus neat clean facility. Thanks !

Dawnette K. | Premières impressions |
Évaluation :

Everyone was excellent

Ricky S. | Expérience générale |
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All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Karen W. | Expérience générale |
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Staff is THE BEST at this location. A++ service!! Thank you

Tim M. | Expérience générale |
Évaluation :

Great service the manager Phil was great

takeysha b. | Premières impressions |
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Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.

Brenden B. | Expérience générale |
Évaluation :

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

Douglas W. | Expérience générale |
Évaluation :

The staff was amazing to work with and Phil went above and beyond to help me out.

Christopher L. | Premières impressions |
Évaluation :

Very helpful staff and a easy quick move in

Eduardo R. | Expérience générale |
Évaluation :

It was nicer than others I have had in the past.

PETER T. | Expérience générale |
Évaluation :

Great manager

BARBARA H. | Expérience générale |
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I would recommend this top-notch facility in a heartbeat due to the excellent management!

Jeremiah M. | Expérience générale |
Évaluation :

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Scott D. | Expérience générale |
Évaluation :

Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

TRACY V. | Expérience générale |
Évaluation :

Uhaul is my they are the best. Prices are more expensive than I expected.

oneida c. | Expérience générale |
Évaluation :

Friendly staff!

oneida c. | Premières impressions |
Évaluation :

Quick and easy!

Britney B. | Expérience générale |
Évaluation :

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Javier F. | Expérience générale |
Évaluation :

Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.

Alicia O. | Premières impressions |
Évaluation :

The two employees that helped me were professionally wonderful.

KIM G. | Expérience générale |
Évaluation :

Thanks

Carol D. | Expérience générale |
Évaluation :

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Lorrie C. | Réservation |
Évaluation :

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.

Jenny H. | Réservation |
Évaluation :

Facility was clean, employees friendly, helpful, and efficient. Great experience.

Danielle A. | Expérience générale |
Évaluation :

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

Lisa C. | Expérience générale |
Évaluation :

The owner & staff were very helpful

Ibrahim M. | Expérience générale |
Évaluation :

Great and friendly staff and excellent manager Melissa with excellent customer service

KATREECE D. | Expérience générale |
Évaluation :

Great experience! Helpful staff!

Miriam L. | Réservation |
Évaluation :

She was very nice and did an excellent job to help me satisfied my needs

Cory H. | Expérience générale |
Évaluation :

Melissa was great

Sabina R. | Expérience générale |
Évaluation :

It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez

David L. | Expérience générale |
Évaluation :

Convenient and affordable

Yonnie R. | Expérience générale |
Évaluation :

This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd

Laura R. | Expérience générale |
Évaluation :

The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!

felicia l. | Réservation |
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Kind and professional!

thomas s. | Réservation |
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I had an excellent experience and will probably use again in my new location

Shari C. | Réservation |
Évaluation :

You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.

David C. | Expérience générale |
Évaluation :

being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool

Timothy S. | Expérience générale |
Évaluation :

The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible

Franklin T. | Expérience générale |
Évaluation :

Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!

Non reviews have been submitted for this location.

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