Évaluations des clients U-Haul Moving & Storage of Ames

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ames

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Samantha B. le

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Le client n'a pas laissé de commentaire.

Lyndon C. le

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Not all customers are able to take pictures with a smart phone for identifying apparent damage before renting. Would help if UHaul would take the pictures, or allow customer to send pictures via e-mail or text. Check out application is inflexible.

Christopher O. le

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I returned truck at 6 pm. App wouldn’t work so I was charged late fee

David S. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Joshua A. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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When a customer is a repeat customer, you should acknowledge that. Several times during check in I mentioned that I rented a week prior as well. The agent could have cared less. He was all about business, but he should have been all about GOOD Customer service. RECOGNIZE you have a happy returning customer, don't brush it off. When I told him I already knew where I was returning the moving van too, as I was born in that town, he still pointed out the location on the paper he was presenting. NOT NEEDED, listen to your customers... Other than that, check in was hurried, and the process of agreeing to the overall condition is a little hurried. We should not be leaving the lot, without a proper check out and completion of the app. stating you agree to the conditions. And the price... You raise the price telling me that Des Moines sets the price, Which went up $75 for my next reservation. NO reward for a return customer? Kinda left a bad taste in my mouth. How about a 10% discount on rentals, no matter what, for a return within 30-days customer... Thanks for listening....

Nicholas S. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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A great experience. Thanks

Wesley W. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Le client n'a pas laissé de commentaire.

KATHLYN M. le

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Everything was great

Mahdi A. le

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Le client n'a pas laissé de commentaire.

dennis H. le

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Le client n'a pas laissé de commentaire.

Erin F. le

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I would definitely use this storage facility again. I always felt safe when I was there and everything was top-notch. Clean, accessible and convenient!

Anada M. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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All three staff members that helped me were very friendly, explained all fees clearly, and made sure all my needs were met.

Claudette C. le

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Great customer service and very friendly will be back if needed

Richard L. le

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Le client n'a pas laissé de commentaire.

JUSTIN J. le

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My visit started off a little bit rocky, but both Justine and Lawrence worked very hard to overcome the obstacles placed before them. The computer system was down and I needed to rent a truck right then. Justine and Lawrence used their critical thinking skills and helpedbto accommodate me with the pick up truck that I needed. I was very happy that they went above and beyond to help me. At this point I would’ve given a five star review. Unfortunately returning the truck was not as easy. When I went to return the truck, there was no one available at first. I patiently waited understanding that things can be busy. Mack the manager came out to assist me in checking in the pick up. But before he checked me in he checked a vehicle in behind me that came in after me. He told me he would get to me next which I was fine with as I’ve always had a good rapport with the staff at this facility. When he checked my bill out he said i had driven 20 miles and then he said my total bill was $61.44. Growing up at a time when math competencies were still vital to our education, the math wasn’t penciling out in my head for a 24 hour rental with around 20 miles driving. When I asked Mac about this he responded that I had rented the truck for 48 hours. I then told him I hadn’t have a truck for 48 hours I only rented for 24 hours. I had received my Text message from U-Haul stating the truck was due back at 10:30. Mac told me I had reserved the truck for 25 hours and I had checked the truck out at 9:30 and so I was returning 25 hours Later which would be two days. I then tried to talk out in a reasoning manner why would I wanna truck for 25 hours if it’s $20 a day I would want it for 24 hours if I was going to have it for 25 hours I just as well have it for 48 hours. Mac asked To see my rental agreement which I had unfortunately left at home when I cleaned out the truck. Macklin stated we should go inside to review the contract all the while having a tone of dismay for me being there. When we got inside he pulled out a contract showing a run of the truck at 9:48 in the morning and then stating that I was returning the truck past the 24 hour. I then was able to recall in my brain that I wasn’t there until after 10 o’clock and I stated that the computer system was down at that point and so they had done this manually and they had even texted him about this and tried to call him but he was unavailable. Mac then did acknowledge the computer system was down but he made a point of telling me I should’ve told him this in the very beginning because then it would’ve been resolved and it was basically my fault for not telling him the computer system was down. Then as he was establishing a return credit onto my card I asked again about this text about being at 10:30 because I didn’t understand it. He then said to me why do you keep bringing this up what what what is your problem why do you keep bringing this up I’m going to give you your money back. I stated I was

Jeremy F. le

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Allow return of equipment after hours without disabling privacy settings on your customer’s phones.

Anthony T. le

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Le client n'a pas laissé de commentaire.

Lynne B. le

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Le client n'a pas laissé de commentaire.

Matthew A. le

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Manager was very unfriendly, also didn't have to correct trailer after they specifically told me they would have the one I needed. Very poor parking at location as well as not being eaisily accessible. Would not recommend, I reccomend going the extra 15 miles to the Boone location.

patrick V. le

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Le client n'a pas laissé de commentaire.

Jake B. le

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Best Uhaul location I have used, by far. Awesome guys and management.

Justin J. le

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Always great service with a warm smile!! Thank you!!

John A. le

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Le client n'a pas laissé de commentaire.

Mary T. le

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Le client n'a pas laissé de commentaire.

roy W. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Ricky H. le

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This location and staff is excellent! I won’t hesitate to rent equipment from this location again.

Michael K. le

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Le client n'a pas laissé de commentaire.

Katherine C. le

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Le client n'a pas laissé de commentaire.

Justin J. le

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Everyone was very helpful! I have found this consistently when I go here. Both individuals worked hard to get me quickly in and out so I could go to my next appointment! Thank you!!

Troy C. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Le client n'a pas laissé de commentaire.

Stephen J. le

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Le client n'a pas laissé de commentaire.

Justin L. le

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Le client n'a pas laissé de commentaire.

Cassie T. le

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Got there they didn’t have my truck ready to go. Had to wait for them to call and make arrangements to get me a truck. The associates were really awesome and efficient. I totally don’t blame them I blame UHaul Customer Service they I called to make the reservation. Let’s just say next time I find a different service to help me deliver my things.

Hugo R. le

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Le client n'a pas laissé de commentaire.

Nels N. le

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Personnel were great!!

Christopher L. le

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Very good

Austin W. le

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Awesome facility. Staff is amazing

Janis L. le

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Thank you

Anna K. le

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I know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.

Dena Z. le

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.

Kevin K. le

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Employees were very efficient

Ross A. le

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Mack was great for work with.

Mia W. le

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Only complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.

Allison A. le

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Easy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks

Janice A. le

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Although the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.

Erin S. le

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Facility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!

Kevin S. le

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What's the point of requiring circular locks?

Wade B. le

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Nice facility would rent again

Flora W. le

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It was busy but the staff was friendly and patient.

James M. le

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Staff was professional and helpful. More carts would have been helpful but I was there at busy times.

rachall r. le

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Great help. Great facility. Easy access.

Joe W. le

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very organized and efficient, considering it was a busy weekend

Kendall G. le

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the employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.

steve d. le

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A wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.

Ryan H. le

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The new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,

Lindsay O. le

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Great experience. Everything was clean and very convenient.

Pål I. le

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New and fresh looking storage. Helpful staff!

Joan H. le

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It was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.