Évaluations des clients U-Haul Moving & Storage of Ames

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ames

Cote générale :

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BYRON B.
Évaluation :

Professional, helpful staff, easy checkout/check-in, reasonable pricing, truck in good condition

BRIAN S.
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Very pleasant people to do business with

Scott S.
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Russ uruquart? was friendly, professional, knowledgeable and provided outstanding customer service during the return process.

ALINA S.
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Excellent

Andrew M.
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Le client n'a pas laissé de commentaire.

Susan R.
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Ryan checked my vehicle - he was particularly helpful, professional and pleasant.

jason H.
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Le client n'a pas laissé de commentaire.

MICHELLE D.
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Le client n'a pas laissé de commentaire.

James L.
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Great customer service

Christopher B.
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Called the location. Auto transfer to national call center. That was a horrible horrible experience. On hold. Said 15 minutes. Waited 35 and your system disconnected me. Horrible horrible system. Had a simple question. I gave up.

NORMAN W.
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Le client n'a pas laissé de commentaire.

Benjamin R.
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Le client n'a pas laissé de commentaire.

BARRY WEBB G.
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Le client n'a pas laissé de commentaire.

Dallas M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ALAN S.
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Le client n'a pas laissé de commentaire.

Norma D.
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Check in took a little longer than I wanted only because I was impatient at the time. Checkout was amazing. They saw me coming and met me at the truck, did the entire checkout process right there and I was done in less than 5 minutes. Thanks!

Eric Z.
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Le client n'a pas laissé de commentaire.

Martin S.
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Le client n'a pas laissé de commentaire.

LEROY G.
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Keep up the excellent service

Keith L.
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Le client n'a pas laissé de commentaire.

Orhan S.
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Le client n'a pas laissé de commentaire.

TYLER T.
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Le client n'a pas laissé de commentaire.

Michael E.
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The guy, I think it was Ryan, was super helpful. Went above and beyond to help me out with my lights not working. Super helpful.

JENNIFER P.
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Le client n'a pas laissé de commentaire.

STACIA H.
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Le client n'a pas laissé de commentaire.

Dale Z.
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Le client n'a pas laissé de commentaire.

JOHN L.
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Le client n'a pas laissé de commentaire.

BEN B.
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Le client n'a pas laissé de commentaire.

HEATHER H.
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Le client n'a pas laissé de commentaire.

schlagel H.
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Le client n'a pas laissé de commentaire.

JEREMIAH B.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Daniel N.
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Exceptional service from Ryan

Craig Z.
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I absolutely love the new Radial tires that are being placed on the u haul trailers. They outperform the old bias ply tires more then expected. The same trailer tows three times better then it did when it had the old type of tires.

KEVIN G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

Meredith M.
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My Ames U Haul Justine and (?) Jeremy were amazing help with some issues I encountered with a recent rental (my fault). They worked to overcome my obstacle flawlessly. I would never go elsewhere.

ERIN K.
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Le client n'a pas laissé de commentaire.

PATRICK C.
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Keep up the good work!

Andy Y.
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Great experience. Great customer service. I needed U-Haul on short notice and they came through.

Ryan M.
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Le client n'a pas laissé de commentaire.

Henry H.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

CHERYL V.
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Your employees are very efficient. I love using UHaul.

Benjamin W.
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This has been the worst experience of moving my family has ever dealt with! Very unsatisfied with uhauls organization. After having my pickup location changed 3 times and having to drive over an hour from my home (all of this happening with less then 2 hours notice to original pickup time and picking up my trailer over an hour past pickup time). Also was registered and confirmed pickup over a week before desired time. As the pickup location and drop off location were very helpful and understanding the previous locations and the handful of people on uhauls 888 number were no help as well as rude and acted like that wasn't anything they could help with . Little to say I have already purchased a small enclosed trailer for future moving and uhaul will receive zero money from my family again . If there was zero or less star review I would use that. VERY UNSATISFIED. Did I say this was the worst experience I've ever had moving .. will be contacting uhaul monday morning to complain aswell. UNHAPPY

Randy B.
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Le client n'a pas laissé de commentaire.

LADON J.
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Le client n'a pas laissé de commentaire.

johed R.
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Le client n'a pas laissé de commentaire.

Alan A.
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Le client n'a pas laissé de commentaire.

Lee W.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Great People

ROBERT G.
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Not a thing Ryan did a great job of explaining everything and the equipment was ready to roll

Elisa C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rhawnie P.
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The drop off location was fine except they did nothing to make things right.

Willie W.
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Le client n'a pas laissé de commentaire.

steven E.
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Le client n'a pas laissé de commentaire.

STEVEN H.
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Trailer had patch on top of it with duct tape. Got my couch wet. U-Haul did nothing for me but push me off to third party insurance company. Should have refiunded at least some of my charges. They rented me a damaged trailer

Allison B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Dan S.
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Excellent store and staff! Very organized and knowledgeable!

Mary W.
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Le client n'a pas laissé de commentaire.

Jim D.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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The after hours check in process is not the best. This has nothing to do with this particular UHaul location. I had my location services on (confirmed many times) and it would still not let me proceed. I finally got it by calling customer service and downloading the app, which I feel shouldn't have been necessary. It took WAY longer than it should've.

CHRISTOPHER A.
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Great customer service all around!!

STEVEN M.
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Le client n'a pas laissé de commentaire.

JEREMY S.
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Le client n'a pas laissé de commentaire.

YASIR I.
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5 stars uhaul thanks for help.

BRYAN C.
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Have the hold returned faster then 5 days

ROGER G.
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Le client n'a pas laissé de commentaire.

Mark C.
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Le client n'a pas laissé de commentaire.

BRODY G.
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Le client n'a pas laissé de commentaire.

BRYAN L.
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friendly, helpful, prompt check out and check in; A+++++ experience!

Karl K.
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Associate Ryan did a great job getting us going after a slight car wiring glitch. He was out in a chilly morning rain investigating the problem, always on task to get us going. I've workied in small business for over 20 years and I sum it us as "don't let this one get away!" He's a customer centered team player that did U-Haul proud in my opinion on September 10th in Ames, IA

Tim T.
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Excellent experience! Ryan was very knowledgeable and provided great customer service. Will definitely recommend to friends!!

BRETT K.
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Le client n'a pas laissé de commentaire.

VOLODYMYR S. | Expérience générale |
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I had a really good experience overall. My only issue is that, being a solo hauler, I wasn’t always sure that some of my stuff is not going to disappear while I’m moving things to and from storage and can’t attend to it. It is natural for the facility of this kind to attract this type of attention, something to think about I guess.

Volodymyr S.
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Somewhat shady characters often roam the vicinity of the location. Try not to leave your stuff unattended while shuffling it to and from storage. The place itself is well-maintained and clean.

ROGER R.
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Le client n'a pas laissé de commentaire.

Danny W.
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Le client n'a pas laissé de commentaire.

T. R.
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Give these guys that work there a raise they're wonderful people took good care of me that's what you could do

Amy O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gary S.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Le client n'a pas laissé de commentaire.

Brenda C.
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We were late returning our truck due to the dolly not working properly. The person who helped us refused to accept that the equipment was defective and would not offer a refund or a discount on being late. They were rude and unhelpful after we had to do alot of the work by hand. Very disappointed in this location.

Connor R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

NICHOLAS B.
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Person behind the counter was extremely rude. This was the first time I've rented from Uhaul, not impressed. I had to look up the address that I was headed to. (Uhaul customer desk) "I can't believe you people never know where your traveling to, its so stupid." Here I am just helping someone out and being talked to like this.

Michaela H.
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Le client n'a pas laissé de commentaire.

nathen S.
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Le client n'a pas laissé de commentaire.

LARRY J.
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Employees were all very nice and that is appreciated.

BRITTANY M.
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We had requested a rental unit online and when we showed up with our stuff in a UHaul, they mentioned that they did not have our information anywhere on file. The manager was pulled over and was just as unhelpful. They refused to offer the free month's rent with one-way truck and trailer rental despite our assurance with HQ that this was a mandatory UHaul offer. After finally receiving access to our unit, we discovered that it had not been properly cleaned as the tag for their tracking was still on the door. When we went back in to inquire, they said it wasn't an issue and to just use that unit. Very unprofessional service.

Angela A.
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Le client n'a pas laissé de commentaire.

Darryl M.
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Their internet was down and still had a great attitude and got us checked in. Employees were awesome !!!!!! Much better experience than the Boone location!

ARLENE S.
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Hire more staff, the line gets pretty long and slow.

RODNEY S.
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Le client n'a pas laissé de commentaire.

Darryl L.
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Le client n'a pas laissé de commentaire.

Shawn F.
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Le client n'a pas laissé de commentaire.

Roger M.
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Ryan was very helpful when I had to return the first truck for a smaller one, His customer service was excellent,

Stephen F.
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They allowed me to return the trailer locally instead of having to go to Perry, as I was originally told I would have to do.

kenyon T. | Expérience générale |
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Couldn't get help checking out, when multiple people were working, not acknowledged when workers were present. Garbage customer service, wouldn't recommend to anyone.

Kai Z.
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Le client n'a pas laissé de commentaire.

Carl H. | Expérience générale |
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It was great and the right price

Phyllis F.
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Le client n'a pas laissé de commentaire.

Garrison A.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Le client n'a pas laissé de commentaire.

Julie D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JILL C.
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Le client n'a pas laissé de commentaire.

Brandon S.
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Le client n'a pas laissé de commentaire.

JOHN L.
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The type of trailer I wanted was not available. The person helping me checked with other near by locations and there were no trailers of the type I wanted - I appreciated his efforts.

Diane S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

LEIGH B.
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Le client n'a pas laissé de commentaire.

Stuart C.
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Le client n'a pas laissé de commentaire.

Hannah W. | Expérience générale |
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When I got my storage unit the light was broken, and it was completely dark. I reported it to the lady in the office. 3 weeks later nothing was fixed, additionally, the elevator was broken, and I was not able to move my mattress by myself from the third floor. This was the day I returned to Ames, to move into my new apartment. I went to the office again, asking them for help. Both staff members were very rude ... it was Uhauls reposnobility to assist with this matter. So, I ended up sleeping on the floor. I would have found it appropriate that they would offer me to help me move the mattress in my car. I know things like that happen but this is not fair to me, paying full price for a dark unit while the elevator was broke. It was highly unprofessional from the staff as well.

Cathleen R. | Expérience générale |
Évaluation :

Exceptional customer service and so easy to work with.

David G. | Expérience générale |
Évaluation :

Uhaul was VERY easy to work with. We had to move up our move in date due to covid. They we’re so accommodating and helpful. Move out was a breeze. We will definitely be using you again!!

Beth M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ana E. | Expérience générale |
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My only complaint was that my storage unit was not mopped out prior to my move in. It was only a little dusty but it worked fine for me.

Jeremy R. | Expérience générale |
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Very rude people throughout the company, especially those who are in customer service though online chat.

Mia W. | Expérience générale |
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Didn’t have the size unit I wanted but it was during the most busy time of the year. It was annoying to swipe your card a bunch of times every time you were there

Thomas B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Regina j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tracey A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Barbara T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Matthew V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Francine T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

nivea r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bailey K. | Expérience générale |
Évaluation :

One elevator & only a handful of carts was not enough on days that multiple people were moving things in/out of the facility. It would be helpful to have multiple elevators & carts for days when the facility is more busy. The sliding door near the elevator also almost always had issues opening.

John C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

robert c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

khalid a. | Expérience générale |
Évaluation :

I had an excellent experience with renting a 5*5 storage unit. The unit was totally secured and clean and the staff was very helpful. Everything went even better than I was expecting. I would totally recommend this to anyone who wants to rent a storage unit.

paula b. | Expérience générale |
Évaluation :

I would have appreciated the opportunity to discuss possible adjustment in storage unit payment as I only utilized storage unit for (2) days and still charged for (1) full month. Due to living (3) hours away, I was limited to storage options with need to store possessions short term due to end of old apartment lease on July 27, 2020 and beginning of new apartment lease on July 29, 2020.

LINDA C. | Expérience générale |
Évaluation :

Very hard to get thru on the 800 number long wait times

Jonathan C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Muhammad Afif Rusli B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Oscar B. | Expérience générale |
Évaluation :

The workers here in Ames deserve a raise for the work they were willing to put in even after store hours. I could tell they were under staffed but they held up the entire operation wonderfully. One worker was willing to help me an hour after the store closed so that I didn’t get charged for an extra month of storage when I had moved out.

Susan W. | Expérience générale |
Évaluation :

This U-Haul indoor storage facility in Ames is wonderful and very clean. Worked perfectly when we needed to store college stuff over the summer. Very reasonably priced. I would highly recommend using this storage facility.

Alyssa P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Melanie O. | Premières impressions |
Évaluation :

LOVE that you have a big elevator!! My 3rd floor unit in Texas 30 years ago did not have one. Also appreciated having the free carts! The whole process was quick and simple.

Kandice L. | Premières impressions |
Évaluation :

awesome service and people

Safie J. | Expérience générale |
Évaluation :

The staff spent some time activating my card and then when I got to my unit the alarm still went off. I wasn't told how to dismember the alarm or even told about the alarm. You have to re-swipe your card to enter every time which was super annoying if you have a lot of stuff in your car. Storage units were clean.

Bill T. | Premières impressions |
Évaluation :

Waited in line for about an hour to check in. Seemed understaffed for a busy weekend in a college town. There was what appeared to be a homeless persons belongings in our storage unit. Had to wait in line for another half hour to get a different unit. Did not seem like the storage facility was secure as advertised. Feel nervous about keeping my family’s belongings there.

VOLODYMYR S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Curtis P. | Premières impressions |
Évaluation :

We moved in on the day that your national system was down, and Mack was able to find a work around to help us. Very much appreciated.

Scott W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ARLENE L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer G. | Expérience générale |
Évaluation :

I did have a misunderstanding with the employees.Atthe time I rented the2 units they told me I needed 2 dial locks(since I was using two separate closets), which was fine.I went to our local hardware store & bought 2 locks (spending $18on the 2. I was then called by someone at the store that I had the wrong locks I needed to buy the locks at U-Haul. Since I had already spent the money on 2 locks I did not comply with request, but continued to get called about that. I had insurance on my items & felt my things were secure with my locks. You need to stipulate your locks are the only locks you allow.

Bailey K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ARLENE L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn B. | Premières impressions |
Évaluation :

Great service and very helpful!

Alexandra C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Diane S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kara B. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Carrie F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kaandra R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

nivea r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kent K. | Premières impressions |
Évaluation :

Service, and the facility were excellent. Pleasantly surprised to receive a month free as storage was for college. Inside, climate controlled storage was just what we were looking for. And, at a very reasonable rate.

Natalie J. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Lor T. | Expérience générale |
Évaluation :

This is the cleaest storage I've ever used and the staff was always nice, even during all the COVID19 issues.

Julia M. | Premières impressions |
Évaluation :

Everything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!

Shayla C. | Premières impressions |
Évaluation :

Was very impressed with the cleanliness and the security of the facility! The drive up area and the carts to load stuff on was great! Very happy with our choice to store my daughters stuff there for the summer!

Mahdi A. | Premières impressions |
Évaluation :

We made a big move this year and used their boxes and truck. all went very well. Staff helped a lot.

PETE G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan E. | Expérience générale |
Évaluation :

U-haul did a great job everything was good

Ward B. | Premières impressions |
Évaluation :

EASY AND CONVENIENT TO CAMPUS

Victoria F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dean H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Latonya B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Libby F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Megan P. | Premières impressions |
Évaluation :

Ames, Iowa-Ryan Haraway waited on us. He was so helpful, friendly and informative. He made the experience very positive. The facilities were super clean and the carts and elevator was greatly appreciated. Thank you!

Julie R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Janice A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dallas M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dallas T. | Premières impressions |
Évaluation :

The website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.

Jack O. | Expérience générale |
Évaluation :

Thank you

KATHLYN M. | Expérience générale |
Évaluation :

Thank you everything was great

LINDA C. | Premières impressions |
Évaluation :

Great customer service

Elisa C. | Premières impressions |
Évaluation :

Ive always been very satisfied with the service I get. Moving into the storage facility was great. Wonderful facility

Lane P. | Expérience générale |
Évaluation :

The facility itself was great and would have gotten a great review IF WE COULD GET IN TO USE IT! The after hours lock was broken, so you could not get in unless during office hours.

Debra C. | Premières impressions |
Évaluation :

Fast friendly and helpful thanks so much!!!

Corey W. | Premières impressions |
Évaluation :

I dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.

ronald c. | Premières impressions |
Évaluation :

Employee was courteous and polite, and recommend things for an easy transaction.

Carly P. | Premières impressions |
Évaluation :

Great experience, always willing to help with whatever we needed.

KATHLYN M. | Premières impressions |
Évaluation :

Everything was great

Erin F. | Expérience générale |
Évaluation :

I would definitely use this storage facility again. I always felt safe when I was there and everything was top-notch. Clean, accessible and convenient!

Christopher L. | Expérience générale |
Évaluation :

Very good

Austin W. | Expérience générale |
Évaluation :

Awesome facility. Staff is amazing

Janis L. | Expérience générale |
Évaluation :

Thank you

Anna K. | Expérience générale |
Évaluation :

I know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.

Dena Z. | Expérience générale |
Évaluation :

.

Kevin K. | Expérience générale |
Évaluation :

Employees were very efficient

Ross A. | Expérience générale |
Évaluation :

Mack was great for work with.

Mia W. | Expérience générale |
Évaluation :

Only complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.

Allison A. | Expérience générale |
Évaluation :

Easy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks

Janice A. | Premières impressions |
Évaluation :

Although the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.

Erin S. | Expérience générale |
Évaluation :

Facility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!

Kevin S. | Expérience générale |
Évaluation :

What's the point of requiring circular locks?

Wade B. | Expérience générale |
Évaluation :

Nice facility would rent again

Flora W. | Expérience générale |
Évaluation :

It was busy but the staff was friendly and patient.

James M. | Expérience générale |
Évaluation :

Staff was professional and helpful. More carts would have been helpful but I was there at busy times.

rachall r. | Expérience générale |
Évaluation :

Great help. Great facility. Easy access.

Joe W. | Premières impressions |
Évaluation :

very organized and efficient, considering it was a busy weekend

Kendall G. | Premières impressions |
Évaluation :

the employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.

steve d. | Premières impressions |
Évaluation :

A wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.

Ryan H. | Premières impressions |
Évaluation :

The new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,

Lindsay O. | Expérience générale |
Évaluation :

Great experience. Everything was clean and very convenient.

Pål I. | Premières impressions |
Évaluation :

New and fresh looking storage. Helpful staff!

Joan H. | Expérience générale |
Évaluation :

It was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.

Non reviews have been submitted for this location.

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