Reserved for 8am online and was told 1130 was earliest a couple days before. If u want people to use online then you have to honor the times. Took 30 mins to get truck. Lost keys, cab had pop spilled on console. I gave it back in better shape than I got it.
PatrickA H.Customer Reviews for U-Haul Moving & Storage of Ames
Testimonials From Recent Customers
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The gals in the office were so nice and so helpful! I had to come down to Ames last minute to move some furniture and they helped me get my everything figured out! So easy to transfer to a new unit and always an easy trailer rental process:)
Elizabeth G. | Premières impressionsTotally satisfied.
Duane B.Great service. Willing to answer any questions.
Duane B.When I first jumped in to rent the truck the fuel gauge was on empty. I knew i would need to get gas, just didn't plan on it before leaving town.
Chris B.I was overcharged
Abdullah A.The employees do a very good service, and show knowledge of their duties.
roger L.Your business needs a larger facility and clear directions and signage for returns. Bring the sales counter closer to the door and line up product further into the building. The traffic around this place was atrocious, obviously not uhaul's fault but the entire parking lot situation could have been devastating if an accident happened. The returns after hours was simple enough but annoying with the amount of pictures required. Also no where on the truck, van or contract does it say what type of gas to use. That part makes me nervous I put the wrong gas in.
amber H.We have used this location many times for both pickup and delivery of trailers. Always a good experience.
Jon B.This location was extremely busy with a high volume of equipment. It made their property difficult to navigate, but it was fine in the end. The people were great and the U-Haul app made returning the trailer effortless.
Travis D.Well equipped location with helpful staff
Linda W.Full service location with well trained and helpful staff.
Linda W.Staff concerns as didn't do things like inspect before took truck! Next day rental lady was way better!!
Cheryl C.Ames Uhaul has been wonderful all 4 times that we've used them. Always exceptional customer service!
Michelle W.Would like to have a rental agent walk around the truck woth me to inspect the existing damage. SeverL minor scrapes that that did not have a sticker on.
Ron H.The manager was working by herself and had to do everything. If U-Haul paid their employees a living wage and treated them with respect, this wouldn't be a problem. You are fortunate to have an employee like the manager at this location who is willing to work 80 hours a week when she only gets paid for 40.
Garrett S.Because of a mix up with my reservation for a 4x8 trailer, we had to use a US box as a trailer to get wedding items to Michigan. Cost a fortune in gas and added several hours to out travel. It was very stressful for the driver too. Might have to try elsewhere to get my reservation right.
Evelyn L.Please give the gal that runs that location a raise. She was awesome and was doing it all herself.
Michael J.Clerk was amazing! Very professional! Quick, friendly, efficient! Great asset!
Eugene D.We dropped off after hours so didn't interact with anyone. The online return application choked on the second step and couldn't get past that page. No other instructions or what to do scenario's posted on the web site so we were in the dark until we could call the next day.
Grant E.Our son is in college, and the one thing we look forward to less than losing him to a school six hours away, is the craziness of moving him in and out twice a year. Thankfully, what we can look forward to is the convenience and functionality of everything U-Haul offers and we have had nothing but kind, knowledgeable, courteous staff to help us through the process.
GUY H.Contract very confusing, mileage rates not posted, understaffed, so long wait time. Local pick up rental ended up being $100 more than posted rates. Not happy. Would seriously question using this uhaul location again.
Michael S.Check out & in was easy. Truck was in good shape and met our moving needs.
Scott G.Excellent service exceeded expectations. Business location is too congested for the amount of traffic. Great growth potential at a bigger location. RE Weissinger
ROBERT W.the owner and general manager we dealt with were extremely helpful and fast! i came in very last minute at what i presume was a busy time for them (everyone graduated today and is packing their things to go home) and they were both very attentive and did not make me feel rushed at all. the GM was very quick to get us checked out in a timely manner while still being patient. 10/10 experience, im so sorry i dont remember any names!
Paris C.Ames Uhaul was very busy due to college kids moving. The manager never lost her composure and was very professional. She was working with a new hire. I felt bad for her because the store was understaffed. She was extremely knowledgeable and helpful. Give this gal a raise.
Sam M.As always the best service by the best people anywhere on the planet! I am totally satisfied with all of the helpful friendly and knowledgeable staff there at the Ames Iowa location on Duff ave. I use the storage there as well and find it a well maintained and secure place that is reasonably priced. Highly recommend this location if you need somewhere to rent a vehicle or store your belongings. There is no better way to go than U-Haul and no better U-Haul location as the one on Duff ave. in Ames Thanks again guys. You are the best!
Mary G.Overall experience with both sites was terrific. Merci.
Mark P.You guys are Great to work with.
robin C.Excellent service à la clientèle. Slow at first but they were training a new counter person. So understood.
Jenifer D.Great service
Bill L.Ils ont été très serviables et amicaux. The process was quick and smooth.
Anthony J.The gentleman that checked me in on the return was very efficient and helpful.
cathlene T.Picking up vehicle was great. I was charged $16 more than what I was told on the phone though. Drop off was a different story. The service rep was rude and disrespectful. Based on that, I will think twice about using this location again.
Christopher M.We were very impressed with the young man who helped us at check-in. He knew all the answers without hesitation and he was very kind.
karin i. | Premières impressionsHello there I was very very pleased with everything and I was a little concerned about bugs getting into my boxes and totes but I was made aware that the units were kept clean and I was very very happy to hear that, I wanna Thank everyone for their help.
Vanessa E. | Premières impressionsThe manager was very helpful assisting me with my questions.
ALAN M. | Premières impressionsThe person who helped me before move in was great. I've never rented storage before and she answered all my questions and walked me through everything in the store before hand which made it super easy when I got the facility
Jacilyn K. | Online Move InMy room had a mouse trap in it and was dirty when I moved in
Katrina S. | Expérience généraleThe Ames staff was very friendly and helpful
Katy M. | Premières impressionsWe have already recommended U-Haul Storage to anyone needing storage. We were glad to have found it.
Dennis T. | Expérience généraleThis storage unit is amazing! I love the area for loading and unloading. It is so convenient and clear. Plus the free carts to move your things was so helpful. Will definitely recommend and use again!
KATY S. | Online Move InOverall experience was positive... The manager and all of the staff were pleasant, knowledgeable, and helpful.
KEVIN K. | Expérience généraleVery clean Staff is friendly and helpful
Pat b. | Expérience généraleThe staff at this store, especially Lawrence Williams, were especially kind and welcoming. Lawrence is one of those employees with extraordinary insight and caring. He seems to sense what customers and staff need even before they know it. He works often and it is always a pleasure to see his smile. Be certain to take good care of him; he is corporate CEO material, in my opinion. The people who work for him also appreciate his kind and thoughtful demeanor. Listen to him and your business will continue to innovate and improve. He knows how to treat people.
tamara k. | Expérience généraleI just wish that someone could walk us through in person how to and where to get into the building and make sure they feel comfortable with everything! I had to call for help the first time! Just rattling off directions is not enough! After I got used to the procedures, though, everything was all right!
Virginia F. | Premières impressionsIt’s always gets down to the people And these people are great Thank you
JOHN A. | Expérience généraleThe facility is excellent and very convenient. Renting the storage unit and getting the move out confirmed were not. I am out of state and was trying to rent the unit online or by calling and none of my calls were ever answered and nobody ever called back. Emails were also not answered. Even though online it showed I had a reserved unit when my daughter went to the facility it was not. Luckily she was able to reserve a unit in person.
Jacki M. | Expérience généraleIt worked out great for our needs! We will be using them again.
Scott C. | Expérience généraleClean, convenient, friendly staff. Would use again and recommend to others.
KENNETH S. | Expérience généraleThe facility is well lit and very clean. Unfortunately, the same cannot be said for staff. We arrived at the storage facility on Thurs., Aug. 19th at 5am to move items out and realized we needed assistance from the office as my college son had left the lock key at our house which is out of state. We patiently waited for the office to open. When the office opened my husband was informed he would need a locksmith because the associate doesn't cut locks; fine no big deal. However, when we finally had a locksmith come out and open the door for us and husband went back to the office to obtain u-haul truck rental there was only one person working and a line of customers had been formed. Apparently the second employee had showed up to work but left abruptly after realizing she left phone at her friend's car. Our initial goal of moving early was delayed but obtaining the truck rental was a nightmare due to shortage of staff and long lines. More staff is needed.
Maria A. | Expérience généraleThe customer service individuals at Uhaul in Ames were extremely helpful, patient and thorough in their interactions with us. They answered all of our questions and gave clear instructions for accesding the storage unit. We can't say enough for how easy they made our day of moving! Thank you for great customer service and a secure location to store our daughter's belongings while not at school. We will return!
Cindy E. | Expérience généraleThis is our second year using UHaul Storage. It is excellent! The facility is clean. The staff is helpful and friendly you can't go wrong!!!
David G. | Expérience généraleIt was an awesome experience for my first time using uhaul..
Canmaska T. | Expérience généraleThe staff was wonderful with all the people that were using the storage units
Michael A. | Expérience généraleOur check-in experience was amazing thanks to the worker who was very helpful and patient. The facility was very clean and well lit. The only negatives I encountered were trying to get through to the office - I waited for over an hour for one of my calls only to be given the national U-haul representative that said she couldn't answer any questions for me. I was also disappointed that the carts that they leave to help move were never available even though we were the only people there at one point (found out people were taking them and storing them in their vehicles). This made moving harder since we had relied on having them.
Jennifer G. | Expérience généraleVery clean and well kept facility. I would recommend for short or long term storage.
Sue P. | Expérience généraleAmazing staff. I only use Uhaul and will continue to use them
Theodore S. | Expérience généraleI don't like your website. I was never able to create an account. It made it difficult to work out issues with billing. But the physical space was good. Hours worked well and if my daughter was needing it next year, I'd use it again.
Tammy K. | Expérience généraleI spoke with Justine a few times getting things set up. She was always friendly and helpful!!!
David M. | Expérience généralehad everybody up front helped out customers Made the transaction very smooth
chuck s. | Premières impressionsThe staff was very professional and helpful especially during a very busy time in a college town. Well done Ames UHaul team!
Kim J. | Premières impressionsI had reservation for a first front storage unit, confirmed in person May 25th, got there on July 24th no unit was reserved, I had the confirmation number printed out. Had to take the last unit on second floor. Lucky they had one left.
RICKY S. | Premières impressionsRyan and his crew were always helpful, kind and conscientious. The storage was always clean and we never had a worry about security because we knew that each room was alarmed. Great location, great crew, helped to solve a great problem that we had
Timothy F. | Expérience généraleI was so happy with the service my daughter received at the u-haul facility. I was so frustrated that I spent literally hours on the phone trying to get through to u-haul only to be told they had no idea about my questions. So it was a welcomed surprised that the service at the actual facility was AMAZING!!!
Jennifer G. | Premières impressionsThe people at this location are Great
JOHN A. | Premières impressionsOur experience with Ames U-Haul was just great!
Mahdi A. | Expérience généraleThe access hours aren't terrible, but 24 hours would be more convenient.
Erik F. | Premières impressionsVery easy move in, friendly workers.
Brynn H. | Online Move InI wasn't going to write this but I've been getting daily annoying emails bugging me to write a review so here you have it. We had a unit here for 1,5 years and for the most part things were satisfactory. In the last month we stopped by our unit several times as we prepared for a move. Multiple times during that month the hallway where our unit was located was completely blocked by piles of junk. Many other units where blocked including our own. To make matters worse we had trouble finding carts because many were buried beneath the junk. We told the staff about it and they said they'd notified the person but that they couldn't do anything about it. When my husband stopped by he saw people looting from the piles. It was clear they were looting and we're not the owners because of how they were talking about their finds. It made it clear how little the security measures actually did.
Andrea A. | Expérience généraleThe stupid alarm system kept going off even though I swiped my card. Also wasn't given a code for my account or at least I can't find it.
James B. | Premières impressionsThis was my second time renting from this facility. The staff is friendly, knowledgeable and helpful. The process was quick and easy. Fortement recommandé!
Dylan H. | Premières impressionsAwesome!
Jason S. | Premières impressionsThe facility was very clean and well organized.
Nicholas B. | Premières impressionsOther than having to wait for some moving carts, the move-in process was very smooth!
Kristin T. | Premières impressionsManager is great! Super helpful and friendly.
Anna M. | Premières impressionsCould not get into storage bdg.
Cecelia H. | Premières impressionsFirst reservation lost. When checking on move in date found this out and was thankfully able to make new reservation. It didn't matter that I had a reservation number.
Pam s. | Premières impressionsVery friendly and helpful employee. Very clean climate control facility. Certainly, I can recommend U-haul
Nicole V. | Premières impressionsSystem was down, therefore i had to complete my move in over the phone and then again a week later. Staff was very friendly, however it was kind of a pain to move in due to unforeseen circumstances.
Lauren S. | Premières impressionsReally helpful and understanding.
Chase M. | Expérience généraleThe only problem I had was with the sliding door. Sometimes it would not open automatically when I was going out with a load, and I would have to go out the small door and swipe my card to get it to open. Such was the case the whole time I was moving out. This was inconvenient.
David S. | Expérience généraleMy only complaint is that the unit that I reserved online was not available when I went to the facility. You oversold the number of 5x5 units and I had to pay more money to get a 5x10. Not happy about that!!!
Mike F. | Premières impressionsThe whole process was simple and painless and getting into the building and unit was quick. I wish the halls were marked a little easier to find where you unit is located but we found it quick enough. I will honestly continue to use the storage options as long as need be. Felt much safer than previous companies I've used.
Amanda P. | Online Move InI understand that the building needs to be secure but punching your code in 7000 times is really difficult to do without setting off alarms. Also, we pulled into the garage thing and the was absolutely no signage telling you where the button to open the door again was located. Setting everything up online was extremely simple and is why I chose u-haul in the first place.
Chelsea S. | Online Move InGreat job! Excellent option for storage.
Adam B. | Premières impressionsWe were not Uhaul believers before, but we sure are now. The customer service was incredible at all 3 locations we visited throughout our trip and the trailer is the best quality I've seen. Merci.
Madison M. | Expérience généraleWhen i came to pick up my things out the storage, I couldn't even get the lock open, and when i ask the the lady for help, she wasn't HELPFUL AT ALL and made it seem as if it was my job to find someone to open the "jammed" lock!
MESHALLAH M. | Expérience généraleSeemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.
patty h. | Premières impressionsEntry system not well explained and my first access card did not function.
Loren W. | Premières impressions