This is the 2nd time we have reserved an appliance dolly when we booked online, only to find out when we arrived none were available. We needed the dolly to moves refrigerator so without one our rental was useless. The first time it happened last spring we had to drive several miles out of the way to another U-Haul to pick one up and then back there to drop it off before returning the truck. This time I called the day before pickup and was told that again they had none available. Luckily a location closer by had one but we still had to make an extra stop to pick up and drop off. Will never use this location again because they should have contacted us beforehand to let us know none would be available since it was clearly on the reservation both times. We gave them the benefit of the doubt but fool me twice.. Just horrible customer serviceâ€¦TIMOTHY W.
Customer Reviews for U-Haul Moving & Storage of Anchorage
Pour nous contacter
Louisville, KY 40245
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Gary is amazing. This move was really difficult and Gary kindness was a bonus. Thank you GaryMEGAN K.
Le client n'a pas laissé de commentaire.KARL G.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.Becky M.
Well done easy to useEDMOND RAMSEY B.
Le client n'a pas laissé de commentaire.ERIC K.
My experience was really great. The staff was helpful, friendly, and efficient, the van was perfect and wonderful to drive, and check in and check out very simple and fast. Could not be happier. Merci.EMILE T.
Le client n'a pas laissé de commentaire.FRANCHOT J.
Reserved two different dollys that were not available to me upon renting, I had questions about payment upon returning and the employee was rude to me , on the phone and told me he was too busy right now, poor customer service and out of stock on items reservedSAMANTHA W.
Le client n'a pas laissé de commentaire.jason w. | Expérience générale
Need 24 hour access.John J. | Expérience générale
Great vehicle & service.PERRY L.
Le client n'a pas laissé de commentaire.LYNN H.
Customer service could be greatly improved. I asked for a paper Receipt and was told I would receive an email receipt. Not only did I not receive the email receipt but after being put on hold for about 25 minutes to talk to customer service. I found I was over charged for the rental of a truck. If I had received the receipt upon returning the rental we could have resolved the error.Stanley H.
Because of the worker I gave U-Haul another chance my bad experience had me furious and he was the savior . The last time I worked with the Asian guy it was horrible , he was rude and judge mental . Thank god he wasn't there. That in itself made my day .charkitha L. | Premières impressions
Friendly service and helped us a great deal since we have rarely rented a truck first time at this location and definitely will recommendANDREW B.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.Arthur R.
I used the contactless option through the app and it went smoothly.Julie C.
I was 45 mins after the drop off time and was charged for an additional day and no one told me that would happen. The van had crumbs all over it.Ariel D.
Nothing very courteous and professional. Garry went out of his way to accommodate us at short notice. I would recommend this location anytime to anyone.DOROTHEA R.
great experience... service was top shelf.. professional. I would highly recommend this locationJOHN L.
Le client n'a pas laissé de commentaire.Lakesha M.
Le client n'a pas laissé de commentaire.REBECCA A.
Le client n'a pas laissé de commentaire.Reba B.
Didn't really want to help me. Month free with truck trailer. You rent a 26' and a 12' trailer. 4 bedroom house. They offer you a 10x10 Say What. When you het there nothing available. Switch and bait. Took what I could and moved after 30 days to Public Storage. Excellent service and staff.David L. | Expérience générale
On August 8-30-21, I & asked Summer when I had to be out to avoid another months rent. She said 9-1-21. On 8-31-21, I called Summer about UHaul truck prices & decided I needed a 10 ft truck at 0,69 cents/mile. On 9-1-21, I called & asked Summer if I needed to pay over the phone to hold the truck & she said no it would be there. Later on arrival, she said the 10 Ft. truck was gone & only had 17 ft truck available, which was twice the amount I was expecting. So then she redid it & said I could use the 15 ft truck if I could have it back by 9 am on 9-2-21, & I said ok. Later I looked at the receipt which said to return it by 10 pm the same night, So that made my friends have to rush to get things done as we were expecting to return it at 9 am on 9-2-21. Therefore, I feel like I should be given an additional 10 $credit for truck. Also. on the storage unit rental, she was trying to charge me another month for September, but I reminded her that she had told me on 8-30-21 that I had until 9-1-21, so she did correct that. That was the whole purpose of renting a uhaul truck to move out & NOT have to pay another months storage rent. So I told her if I was getting charged for September then to cancel the truck rental, so she said she would correct it. Summer was very nice but commented it must be her pregnant brain messing up everything. So I just wanted to make sure U-Haul management knows the situation that occurred. It also took a lot of time to check the truck in & out.LISA W. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica S.
Summer was very helpful! Give her a raise!Samuel M. | Premières impressions
The cargo lift didn't work. The gate code I was given didn't work either.Samuel M. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah s. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY C.
Great customer service!JAMEY C.
It was a great experience. They called to make sure I still wanted the truck and made sure it was ready when I got there. So easy to bring back and great customer service.COLETTE M.
They were supposed to open at 9 am, and they opened the location at 10:20. My reservation for the truck was at 9:30, and I have three movers, and it cost me the one hour wait, 150 extra for the time that the movers were there just waiting as we were not able to load the truck from the storage unitsKamal Z.
Answer the phone when you're listed as open, please.CATHERINE B.
I had a van reserved for 10 a.m. I arrived at your site in Louisville at 9:45 a.m.but found the office closed and nobody around. After numerous unanswered calls to the local number I found another number which was answered by someone in Knoxville, Tn. That operator transferred me to another person apparently in Louisville who told me someone would be at the office in 20 minutes. After waiting 30 minutes I called back and was told someone â€œwas on the wayâ€. Finally, the 20 minutes turned into 40 minutes and at 11 a.m. someone arrived who had to make numerous calls to get access to the vehicle I had reserved. I left the Uhaul facility about an hour and a half after my scheduled pickup which caused me to be one and half late in complete I got my delivery. P. S. The representative who finally arrived was apparently a rover not familiar with this specific location. He was extremely courteous and apologized for the delay.Joseph W.
Le client n'a pas laissé de commentaire.KENNETH B.
Le client n'a pas laissé de commentaire.JOHN L. | Expérience générale
Le client n'a pas laissé de commentaire.DESIREA T. | Premières impressions
Horrible company. After UHaul took over from the previous company, Aladin Self Storage I received notice my auto payment was disconnected. I contacted UHaul to reset my auto payment. I called,emailed, texted and messaged UHauls customer service. After two months I finally made contact, they told me I didn't have a storage unit. I assured them I did, after more than an hour they said they had my auto payment set back up. The following month nothing came out of my account. Again I started attempting to contact them. After another two months attempting contact, I finally was able to speak with them regarding the invoice I had received that was SEVERAL hundred more than it should have been. The again told me I didn't have a storage unit nor an account with UHaul. After that I DROVE 16 hours from south Florida to Louisville KY. I went to clean out the unit. They allowed me ONE day access to the unit for one months payment which I authorized. I cleaned out as much as I could in the one day and left. After I left I saw they had charged my account for the one month AND 3 additional months that were not accurate. By the time I noticed I was already back in Florida so I asked a family member to clean out the rest and sell it. Unfortunately, UHaul decided to deny my family access even with my approval, code and phone giving authorization UNLESS my family member paid additional money (although my account was completely paid current and they couldn't explain the extra charges). Horrible experience, horrible customer service, they WILL charge your account without authorization and the WILL keep your stuff for auction after they've finished with your account. Do NOT use this company.JEREMY B. | Expérience générale
Summer was very courteous an even though she made a mistake on the equipment I had requested I felt she did her best to make it right.Steve H.
Overall poor experience. I rented a 26' truck and 6-12 trailer. Over 1000 mile move. Tje truck rental was outstanding. The storage was a joke. The hook is a free storage unit for both That's a joke. Called they reserved one for me. A 10/15 outside pull up. One unit. Kinda small don't u think? When I got there after a 30 hour trip the manager informed me nothing available! Say what. After several hours back and forth with the manager and corporate ( corporate women c.s. ) horrible rude nasty women finally agreed on giving me something. That they didn't have ????? Two units 10/12 s. The manager was a funny man. Not to sure about this guy but in the long run Made me laugh. He really understood the bs of it all. Lol. Poor deal.David L. | Premières impressions
Excellent experience until it was time for checkout. I emptied my unit and submitted my online move-out request a few days before the end of my rental period. About a week later, I received an email from the facility about my payment being overdue so I responded with a copy of the confirmation of my online move-out request but never received a response. About 10 days later, I received a more aggressive email about being past due on payment. I contacted the facility by phone and spoke with Summer, who was extremely helpful and ensured my checkout request was promptly processed.Debra S. | Expérience générale
The only issue was that I was continued to be billed after I checked out of the unit.Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.LISA W. | Premières impressions
Le client n'a pas laissé de commentaire.ATANYA C.
The rental place only had one worker even though she worked diligently to accommodate us customers I still waited 15 minutes to be help.Rosezetta H.
Le client n'a pas laissé de commentaire.Lindsay T. | Premières impressions
Check in was quick. Check out took a little too long because of a new employeeKEVIN Z.
Le client n'a pas laissé de commentaire.TERRI S.
Le client n'a pas laissé de commentaire.RICHARD M.
Offer to show customers the tow on/off, brake release, opening/closing the back doorâ€¦features they very likely aren't familiar with on a big truck like the 15' I rented. I lost some time figuring those things out alone.Susan L.
Le client n'a pas laissé de commentaire.Adrian B. | Expérience générale
I used the online app feature and it was not a flawless process. Took 30 minutes and ended up having the attendant process my pick up. Dropping off was a lot easier through the app.Brian H.
Le client n'a pas laissé de commentaire.godfred g. | Expérience générale
I'll never rent a truck with this company again. They charged my credit card over 200 dollars UNAUTHORIZED !! I'm disputing it and I will get my money you stole!!BETHANY W.
Le client n'a pas laissé de commentaire.THOMAS S.
Good ServiceJOSE C.
I really like all the high tech savvy, self explanatory steps. I rented Uhaul after 15 years and I really see how it has metamorphosed to a different company now and I like it.SUBBIAH K.
After scheduling found a store that was open, I walked in while an older foreign man sat on couch talking on phone, a dark skinned gentleman had to come help me after waiting for approx 5 mins.Dylan W.
Le client n'a pas laissé de commentaire.Josep C. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas N.
After being turned away (somewhat rudely) from another location where we had a confirmed reservation, the employees at the Collins Lane location were a breath of fresh air. They were friendly and efficient.SCOTT E.
Le client n'a pas laissé de commentaire.ANDREW M. S. | Premières impressions
Could not return equipment after hours utilizing the app. Would not work properly. Customer service is slow. Long waiting time on phoneRAYMOND W.
Summer (Custmer Service Rep) was very helpful. Served our purpose well, but the expense keeps us from using it very often.LINDA G.
The truck was dirty, and ended up staining my bed and furniture with red splotches that were not found anywhere in my living residence or outside of it. Almost looked like blood or rust. I even purchased a plastic cover for my bed from Uhaul. Little good that did. They also charged me for the full 21 hours even though the truck was returned within 4-6 hours after picking it up.LINDA M.
Le client n'a pas laissé de commentaire.Ron L.
Le client n'a pas laissé de commentaire.LARRY H.
THANK YOU DYMOND for ALL your Help.She helped me when I was nearing the end of my rented storage unit . 5 Stars to Her!!!!!ray z. | Expérience générale
Le client n'a pas laissé de commentaire.Jones D. | Premières impressions
Le client n'a pas laissé de commentaire.CINDY A.
Le client n'a pas laissé de commentaire.MARVIN D.
Customer service at pick up was not friendly at all.JAMES H.
Le client n'a pas laissé de commentaire.Glenn A. | Premières impressions
Our storage unit lacked the hardware on our unit to attach a lock to. It was after a very long day. New employee finally found parts. Storage unit was not very clean inside.COURTNEY D.
Le client n'a pas laissé de commentaire.Thomas S. | Premières impressions
Le client n'a pas laissé de commentaire.Tomes S.
Le client n'a pas laissé de commentaire.Oliva J. | Premières impressions
Store was 2,5 hours late opening, equipment rented was not in the truck and inside of truck smelled horrible.Evan H.
Le client n'a pas laissé de commentaire.GARY B.
Really thankful for flexibility and friendliness!Ruben B. | Premières impressions
Debbie went above and beyond helping us acquire a storage unit that best met our needs. This is not the closest U-Haul location to our home but we do business here because the staff is always friendly, helpful, and efficient.Debra S. | Premières impressions
Online registration did not seem to provide me with a reservation confirmation, so I was unsure as to whether the reservation actually happened until I picked up the vehicle.RUDOLPH M.
I cannot overstate how professional and friendly every staff member was that I ever interacted with. You have a great facility - and people!MICHAEL E. | Expérience générale
Le client n'a pas laissé de commentaire.Lucas B.
The location is fine. However your customer service & ordering online are terrible.Michelle Y.
Le client n'a pas laissé de commentaire.WINFRED L.
David was very helpfulKRISTIN H.
Good jobRONNIE A.
Le client n'a pas laissé de commentaire.DAWN M.
The young man who did my rental was a very nice and courteous gentleman. He was professional and willing to answer all of my questions. I hope you will take the time to commend this employee. He is a great asset to your companyJULIE R.
David was a great help! Very friendly and made sure we were set up.JOHN M.
While I am satisfied with the location, and I am very satisfied with the employees, I am highly dissatisfied with the fact that I reserved a dolly and there wasn't any available when I got there. I was needing to pick up a washer and dryer and do you know how hard it is to do that when you're three weeks postpartum from having a baby and you can't even use a dolly? The gentleman informed me that he could see about me getting one at another location but then told me that would add up to the miles that I'm using. So I would've had to pay more just to get a dolly at a different location when I had reserved one at that location.EMILY S.
Truck has been smoked in previously and all three of the 12volt plugs don't work.Joseph D.
Excellent service! Thanks!James M.
Le client n'a pas laissé de commentaire.JOHN I.
Le client n'a pas laissé de commentaire.MICHAEL R. | Expérience générale
nothing. great staff! thanksJACQUES B.
David was a lifesaver for me. I had trouble getting the truck I reserved and he saved the day!!! I appreciate him so much! He was very helpful getting the storage set up as well!Chasity S. | Premières impressions
David was immensely helpful and worked with me despite not having a reservation. He really saved my move and he deserves nothing but the upmost respect and praiseWILLIAM H.
Great experience. David was actively engaged in managing the tight timeline of limited trucks and high customer demand. Very professional customer service.Charles D.
If our experience in the first store was frustrating, this time even fell short of even my very low expectations. Our plan was to return the rental truck and move our things into a storage unit. When we arrived, the agent couldn't find our reservation. I had called this store the day before and that agent easily found our information. This guy took over 20 minutes. It was a major pain to input our information, and I feel like I gave my phone number at least a dozen times. Then, it took him multiple tries of running my credit card while â€œforgettingâ€ about the advertised first free month of storage. If I hadn't been adamant, U-Haul wouldn't have cared about over charging me. After we moved into the storage unit (which was objectively the best part of the process. The equipment was clean, useable, and what we wanted), I was ready to return the truck. The agent tried to charge me 100 $+ for gas, even though I refilled it appropriately. U-Haul didn't seem to get the picture I had sent through it's own form when I picked up the truck! Although, of course, as soon as I referenced the picture, the agent could find it. Just another attempt to screw me out of my money. Even once I'd convinced the agent that I had put enough gas in the truck, it took two calls to the regional office and three trips back out to the truck to finally finish the process. Let's just say, after this process, I'm not looking forward to moving out things out of the storage unit. Can't wait to see what kind of pain U-Haul will try to put me through then. â€œMoving made easierâ€ is an ironic slogan, because U-Haul made every step of this process more difficult with bad systems and complicated processes. Very disappointed and will try anything to avoid using U-Haul again.Kevin G.
Le client n'a pas laissé de commentaire.STEPHEN S.
Le client n'a pas laissé de commentaire.Frederick B.
Give the guys there a raise! They went above and beyond my expectations. This has been a stressful time for me and my family the team you have at this facility were amazing and help ease at least the storage of our belongings. Thank you all so much.Cynthia C. | Premières impressions
Le client n'a pas laissé de commentaire.KATHRINE S.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.DAVID W.
Not a thing. I booked online and when that didn't work out, this location saved the day. I really appreciated all the help I received. 5 stars.JENNIFER H.
Le client n'a pas laissé de commentaire.Joanna S.
Extremely helpful on the return of equipment.THOMAS K.
Uhaul charged my debit card 238 dollars for the intail rental and I did take the uhaul back a few days late which I knew would be extra 40 dollars a day but instead they charged me fees and large fees that I didnt even know existed. An extra 795 dollars is what was taken out of my bank. Totaling almost 1 100 dollars. And I didnt go over my mileage and there was no damage and I put the right amount of gas back in the truck. Not to mention the customer service wasn't very kind of helpful after taking that amount of money from a single mother of 4 children. They keep saying I returned the truck to Tennessee and I went nowhere close to Tennessee. I actually never left louisville ky.bridget M.
Originally had a pick up set up for Dixie highway. Get a call saying they don't have my truck anymore. Then get sent an hour across town to get another truck and they don't even cover the gas and mileage. Will never use uhaul againJACOB T.
I arrived at 9:45am for a 10:00am pickup. The sign in the window states their store opens at 7:00am. When we arrived, the lights were out and no one was around. We assued the manger was probably running an errand or showing a storage unit to a prospective cutomer. At 10:30am (thirty minutes late), I finally got aggravated and called the U-Haul customer service line. I spoke to a nice woman who told me she tried to call the store and no one was answering (really? I told her no one was in there). She tells me she is going to check and see if they can transer my existing reservation to another local U-Haul dealer. I was on hold for OVER AN HOUR and she never came back on to the line. I then hung up and called the other store. Cindy told me that they could transfer the reservation, but not until the next day. I asked her if she had a longer truck that was available and she said yes. I asked her to call corporate and get permission for me to take the longer truck today at the same price. About 5 minutes later she gets back on the phone and tells me someone will be comming to the current location (3413 Collins ln) within 5 to 10 minutes. I woman arrives with a MAJOR attitude and looks at me in the parking lot and says "what"? I told her my name and that I had a 10:00am reservation and her response was "I don't know what happened to him. I wonder where he could be". She then shows me the truck and when I looked at the odometer, I see the mileage is off (in uhaul's favor) by over 100 miiles. I called it to her attention and she fixed the error. The bottom line? I didn't get my truck until after 12:00pm which completely threw me off schedle. No apologies from anyone!~This may be the last time I use your company.David W.
Le client n'a pas laissé de commentaire.ANTHONY G.
Le client n'a pas laissé de commentaire.LLOYD C.
Advance email provided all needed information and was great.Kim N. | Online Move In
Janeau was extremely helpful in securing a storage unit and the entire experience.THOMAS K. | Premières impressions
The personnel again was outstanding. Janea was awesome to work with. She was extremely helpful in assisting with locating a storage unit.THOMAS K.
I was scheduled to pickup and return the truck at the LaGrange location. About 3 hours prior, I received a text message telling me to pickup the truck on Collins Lane in Louisville. I could not change my plans, so I had no choice but to do so. This cost me and extra 30 miles at 89 cents and an extra an extra 3 gallons of gas at 3 $+. I don't fell I should have to pay for that extra cost, but I was told "to bad, so sorry".RICHARD B.
My reservation was not ready and corporate would not release the truck. I sat for three hours waiting for the truck. The folks at this location worked for 2 1/2 hours to try and get my truck.TED B.
We rented a 15ft truck and appliance dolly to move a refrigerator and large pieces of furniture online. When we arrived the truck was there but no dolly. We had people waiting to help with the move so cancelling was not an option. The only solution we were offered was to take the truck (which had 154 $k miles on it and worn out handling compared to all other trucks we have rented- hard to keep it on the road) and drive 10 miles out of the way on small backroads to another location to pick up a dolly. This added an hour to our scheduled move time and also cost us an extra hour of pay to our hired helpers. When I nicely asked at both UHaul locations for any discount or compensation for the glaring inconvenience I was told nothing could be done. We have used this location before and had no issues but the fact that no one called after I made my reservation online to tell me that a dolly would not be available so that we could make other plans before moving day is unacceptable. I would love to be contacted by management to discuss and will be following up with corporate also.TIMOTHY W.
Le client n'a pas laissé de commentaire.Jasti M.
I did mobile pick up. My truck was not labeled correctly according to the app, and not available. The in store person seemed to not care at all. Come to find out the truck hadn't been pulled through the gates as it should have abs your rep didn't seem to care. You should update your app to match the truck number location and find better help. I will be disputing this cost. Overall horrible experience.Andi W.
Easy pick up and return. Rental experience met all of my expectations.THOMAS W.
App was great; no improvements I can think of. thanksDon H.
Had to wait since only one person working, but she was amazing and friendly and efficient!JOHN S.
Le client n'a pas laissé de commentaire.MICHAEL W.
There was no one onsite to assist. I couldn't find any maps letting me know where my unit was. I had to search several buildings in order to find my unit. It took me over 30 minutes to find my unit.Johnny W. | Online Move In
Cory was amazing.nancy m. | Premières impressions
Le client n'a pas laissé de commentaire.kris h. | Premières impressions
Everyone was always professional kind.calvin c. | Expérience générale
Galye is so nice and informative! Excellent service à la clientèleJonathan L. | Premières impressions
Gayle was very helpful with our move from 1 unit to another.DANA G. | Premières impressions
I will never recommend your company and I will be filling complaints with the BBB and on every public forum I can findJEREMY B. | Premières impressions
Gayla was extremely helpful, patient and full of positive energy. You all have done good for yourself with that hire. So far, everything has been great. Both with the Truck and the Storage. Thanks, Michael ConnMICHAEL M. | Premières impressions
Gayle was such a pleasure to work with . I just moved here from Florida and not familiar with the process of a storage unit . She explained everything perfectly and made sure we got a unit that would fit my needs. Definitely come here !Tatiana Z. | Premières impressions
Le client n'a pas laissé de commentaire.NICHOLAS S. | Premières impressions
I didn’t just move in I was already renting a storage unit thereMIKE S. | Premières impressions
You are the fourth owner since I came here in 1998. I was the first person to rent from there. After I got my divorce. I have been here for 22 years. But if you intend to keep raising rent there , I will leaveSHAR K. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!