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FRANK PCustomer Reviews for U-Haul Moving & Storage of Annapolis
Testimonials From Recent Customers
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The staff at this facility was AWESOME!
TIMOTHY J | Expérience généraleWindshield was really dirty when I picked up truck
KATHERINE WI was over charged and which is not air.
FAHAD QBrendan did some work in my lighting and then ordered my trailer for the next day. Great service from Brendan all the way around.
KIRK WGreat Inside staff on the "set-up". Got signed-in Friday evening for hook-up Saturday morning. Hook-up went well. Finished getting household stuff taken care of. Service guy to disconnect went quickly. Twice used in roughly 3 months - Thanks so much. Randy Landis
RANDALL LCasey (Kasey?), the representative who assisted me, was terrific. Please give her a raise, thanks!
David HEverything was great and the folks were friendly and helpful. My one complaint was that the gas was at 7/8 of a tank and recorded such on the rental agreement. This meant that I only needed to return with 7/8 of a tank. When I stopped to get gas just a mile away from the drop off place, the gauge was at 5/8 of a tank. So I only needed to add 1/4 of a tank. Since the tank holds 40 gallons, I added 10 gallons of gas at $3 per gallon. When I got back in the truck it registered full and your receipt shows it was returned full even though the pump did not auto stop as it would do if the tank was full. Therefore, I added as much as 5 gallons of gas, or $15 of gas, more than needed. It is impossible to tell when pumping gas how to get the tank 7/8 full. This may be intentional on your part, but I will never again rent from U-Haul unless there is an upfront commitment that the truck will be full.
Jeffery KStaff was great and the location was wonderful.
Alex T | Expérience généraleThe movers were incredible and will definitely be using them again. VERY hard workers and friendly. I have worked with many movers and these are the best!
JESSICA WThe service from the employees was extremely friendly and helpful
steven mTransmission seemed a little shaky, but all ok
KENNETH AThe is the best U-Haul location that I have used and is close to my home, so everything is really excellent. The only issue I had was the staff took longer than expected and modified my total cost and therefore my check-out process did not go smoothly during my last rental.
PAUL MGreat location and staff. Highly recommend.
DAVID DVery helpful and friendly staff.
Joseph CNice staff, professional and friendly
FRANS H | Expérience généraleToo expensive
KAREN DAppreciate all the help the staff gave me as well as helping me out with my troubles. It really is truly appreciated and this is a great team working here.
AYEFUNE KThe App was a disaster with our mobile checked in process.
Drew FExtremely friendly and helpful explained the renting/charging process in detail fast and easy drop off have used this location previously to move and I will continue to use this location
ALICIA JEverything went very smoothly, the customer service staff explained the paperwork very well and there was virtually no wait time either at pickup or drop-off.
CHARLES MLuis and Kevin were excellent movers. They communicated well, used care unloading our personal items, placed everything where requested and took care when going through the house. Very personable and conscientious. They were both a real joy to work with. Merci.
Terry BMy truck reservation was reserved after I reserved it.
SEBASTIAN CService was prompt and friendly. Van was clean. Pickup and return were without problems or drama.
JONATHAN CThe uncertainty of whether the trailer would be available prior to me picking it up causes a ton a stress. I needed to pick the trailer up on 1/4 to be used early morning through the day on 1/5. I didn't know until Friday 1/3 that it would be there. Otherwise I would have had to go to a different location to pick one up! That does not give the customer a lot of confidence. Having to download an app to return the trailer is also not convenient for the customer. You have cameras everywhere, you know when it comes back.
JOHN LI usually have a great experience with this location and drop off is always easy!! But unfortunately, I had to pick up the U-Haul prior to business opening and use the mobile app. I did not appreciate the fact that I had to walk to the back of a vacant parking lot behind a gas station next to U-Haul to find the truck. Then the next step is to go back to the front of the store to get your keys from lock box and then walk all the way back to the vacant parking lot to get the truck.
Julie PGreat and easy to work with
TODD MThe drop off process was quick and easy. Multiple personnel onsite were friendly and helpful.
Christine WAlways a pleasure getting a rental from this location
MICHAEL EVehicle was not clean and windows were covered with vapor film.
DAVID WStaff were knowledgeable and helpful.
BRENDA BNo improvement recommended. Kudos!
EMERY BExcellent!
Theodore DNothing Sal was great and all I met where very nice
JOHN CThis was one of the most professional establishments I have visited in some time. I truly appreciated how quickly the entire process was conducted.. I will definitely utilize this facility again.
TROY HI have used this facilities 9' vans on 3 occasions this year and have found them to be very convenient and reasonably priced. We will continue to use and recommend U-Haul to our friends and family.
WILLIAM MThe staff was friendly and efficient and vehicle was in good shape with no issues. Would definitely use again and recommend.
ROBERT MWhen I booked the rental, the mileage fee was listed at $0,89 per mile. When we picked up the vehicle it jumped to $1,29 per mile. The explanation was weak - that it was our fault for changing the pick-up day. If that is truly the reason, it should have been clearly disclosed when we made the change. Disclosure of such a large increase of 45 % at the time of pick-up was an unfair business practice as we didn't have time to get an alternative. As we expected to drive about 200 miles, that was an $80 increase. Other than that it would have been a pleasant experience as the vehicle worked well and the employees were professional and courteous.
FREDERICK HI have used this location previously and thus far have exceeded my expectations. I would definitely rent from this location again.
Paul MThe biggest issue I faced was with moving and storage of Odenton. I had reserved a unit there and they did not have a reservation for me, and so I had to go to another location more than 20 minutes away. The Odenton location had trucks parked all through the storage location that made it nearly impossible to get the truck out. I would never store items at the Odenton location again.
Trevor SI'm not sure what to say at this time
ROSEMARY FThe employees and manager were great and very helpful.
TYSON SThis location has always been very professional and accommodating. I have been renting from this location since 2019 and will continue to use them.
LAWRENCE PThere was a young man working the desk who went above and beyond to help me today(12/14/24). This is not my first interaction as I rented a pick up in the past. He helped me upgrade my storage unit to something bigger. Walked down with a tape measure to ensure my large item would fit. Helped me rent a truck that would fit my item and made switching units simple. In a world wer good employees are hard to find, you need to take care of this one! I wish I could remember his name but my memory is horrible. He was the guy in charge today around noon. He will keep people coming back!
DANA SEverything went as planned. Great staff, friendly and professional. Couldn't have asked for more.
ROBIN DLoved the friendly, welcoming and outstanding service. Would definitely recommend this U-Haul location. Merci
Lise EOutstanding process easy end to an easy use of the equipment. Thank you again U-Haul. Randy Harris
Randy HThis is the wrong location. I was at the West Broad Street location in Falls Church Virginia. I was inside the already locked up entrance @ 6:52 and was told they could not rent me anything. Never had that happen before at any location. They need new management.
DONALD MConvenient and straightforward. Front desk very efficient. Truck very clean. Good experience all around. Merci!
MICHAEL WExcellent service à la clientèle.
MICHAEL WEverything was first class. Extremely satisfied.
GEORGE FStaff are really friendly and professional, and the trailer was spotless.
Paul GExcellente expérience
SETH H | Expérience généraleThe two folks in the office were friendly and very helpful
JOSEPH BMake sure the inside and outside windshield is clean. Also with today's technology you already have a USB port but you need to have a phone holder on the dash so it is easier to see your directions on your phone and also not have to take you hands off the wheel to hold you phone which is against the law in most states!!! Other than that is was a good experience and the person checking in was very nice and excellent customer service.
Catherine PThe manager was completely unprofessional accusation unfriendly just an unruly. He absolutely should not be in that position.
KELLY R | Expérience généraleWas in need of storage help in an urgent matter and Ray was able to help me out a great deal. He was professional and easy to communicate with . Greatly appreciate his help!
trystan a | Premières impressionsSpider infested units and they raise the price on you a few times a year.
Jason B | Expérience généraleThe staff is extremely helpful. Great location. Affordable pricing compared to competitors.
Udai S | Expérience généraleGreat staff at 2115 west st, Annapolis uhaul!
Paul B | Expérience généraleYou all should install lights if you can. Made things harder
Natalya R | Expérience généraleI am new to the area and had to store my belongings in storage for 2 months. When I went to the storage unit and had any questions or concerns Sully was there supporting me. He was friendly, professional, knowledgeable and most of all helpful. When I needed to move out he without hesitation assisted me with a shelving unit I could not carry on my own. Sully represented uhaul well and I had such positive interactions with him. He was so helpful and kind. I appreciate Sully and his work ethic and willingness to assist me. Thank you Sully!
Kaitlynn P | Expérience généraleLe personnel était amical et serviable. Didn't like the raise in price.
Michael B | Expérience généraleRay and Tasha go above and beyond always.
Ted S | Expérience généraleThe young lady who helped me was very nice and helped me every step of the way.
DERRYK O | Premières impressionsI lost value of items that needed replaced due to mouse or rat infestation which was brought to management's attention, traps were set, but it didn't rectify the situation and some of my stored items were already a loss from their excrement. It became an unsanitary situation so I found another facility.
sonya p | Expérience généraleI am so appreciative to have this company holds my items what an awesome awesome company husband and wife
Mary J | Expérience généraleI called ahead to find a unit that is near the one I already rent. I need it so that I can sort things out, get rid of things, and downsize to a smaller room. The gentleman on the phone helped me find a room right next to mine. And when I arrived early evening the room was available and quickly rented and secured with a new lock I purchased there. It's always enjoyable to work with friendly Annapolitans.
JAMES A | Premières impressionsThe Manager (Ray) was friendly and knowledgeable.
GARY C | Expérience généraleNice and friendly staff members and will knowledge
Donnell W | Expérience généraleMice ruined all of my infants items and clothes. Was told my insurance didnt cover the damage. Was harassed if I missed a payment.
ERIC B | Expérience généraleThe staff were so friendly, I'd honestly consider their demeanor as loving. They were professional, knowledgeable and they made sure not to waste my time. 10/10
Steven E | Premières impressionsAll went according to plan. Facility was available, clean and the size was as promised.
David J | Premières impressionsStored my boat here out back right next to Route 50 the very back of the facility for many years and I'm sad to see you go it was a great spot for 100 bucks a month everybody there was great and always was friendly a great place to store your stuff. Thanks again.
David R | Expérience généraleOnly wish there were more storage units.
Jose B | Expérience généraleProcess was quick and easy. Staff was friendly and the unit and facilities were awesome...great experience!
Marc M | Premières impressionsAll the staff working at the time were very friendly and helpful!
Dale G | Premières impressionsI've been with this particular location for seven years and I WOULDN'T go anywhere else. I talk them up to anybody who'll listen and only wish they were able to accept gratuity!
KATHY A | Premières impressionsReally enjoyed the customer service at this Annapolis location. They've always been honest, accommodating, etc. I have been a repeat customer for boxes, trucks, and now storage.
CHARLES O | Expérience généraleAvailable to help
jim Q | Premières impressionsRay is an AMAZING representative for Uhaul. Very courteous , efficient, and made great suggestions and offers of assistance to me.
christopher E | Premières impressionsThe use of a storage locker for five months was uneventful. No problems whatsoever. The staff was for the most part friendly. They allowed the use of a dolly to empty the locker at no charge. The lock provided was extremely sturdy and it was a gift at the end of the rental. All around a great experience. Well done!
Charles H | Expérience généraleSully was great! There was an issue with my original move in date that was input in the system wrong and the space we needed was no longer available, but Sully called a manager and worked it all out.
Jan L | Premières impressionsThe Manager of the Store was very helpful and polite, so was. lady at the Office. Excellent customer service!
Rossana K | Expérience généraleI believe that you're only as good as your team. I found the staff to be excellent helpful and knowledgeable.
Brendan W | Expérience généraleAnnoying location to access with the divided busy road it's on if you're regularly coming from the Annapolis direction. Rodent activity in unit.
Michael M | Expérience généraleThe facility was staffed most of the day. Staff was helpful and easy to work with.
Stephen C | Expérience généraleThe in store staff were great. The resource that originally rented the unit was misleading. I'm 66 and she said there were four steps. Very misleading because there were more like 12 or 15 steps to walk to get to the unit. Not acceptable when you are dealing with the elderly! Period!
Donna B | Expérience généraleThe staff were extremely friendly and helpful and made renting the unit and closing it very smooth and easy. Best customer service I've had in a while. The only reason I closed my unit was because I was able to rent one from my apartment building. Would highly recommend to anyone needing a storage facility.
Patricia H | Expérience généraleThe staff was wonderful. Unfortunately the U-Haul software did not work correctly. I ordered a large unit and successfully booked it. However, upon arrival was told that the unit was not available and was never available. Unfortunately was forced to purchase two smaller units. Staff was nice throughout
ANDREW M | Premières impressionsThe General Manager had the opportunity to be a great one, and failed miserably.
Lalee D | Expérience généraleThe staff was very friendly and helpful both team members (1 male/1 female) that worked the front desk the morning of 25 August were fantastic!
Jean A | Premières impressionsThe Annapolis location isn’t the greatest, they had a rodent problem, and still let me move into the building that they had the problem in and my entire life pretty much got destroyed by rodents, living in and destroying my property.
Andrew M | Expérience généraleStaff were helpful and courteous. Storage unit was dank and smelled of mildew. Size recommended by U Haul for a 15' truck was too small. Had to take a car load of stuff in order to fit the load.
peter s | Premières impressionsNot climate controlled.
Alberto V | Expérience généraleRay and the Uhaul staff where friendly and knowledgeable, it was a pleasure going to Uhaul rental on West Street
charles e | Expérience généraleThe sheet metal next to the door lock is very flimsy so not very secure
Dawn B | Premières impressionsI’m glad to see the access box for the gate to the storage area was finally replaced!
Dr. J | Expérience généraleThe woman that helped me when I picked up the 20 footer on West Street was very cordial.
JAMES J | Expérience généraleStaff was very helpful
Spencer K | Premières impressionsTwo guys working at desk spoke so low I couldn't understand. They didn't attempt to speak up. Appeared lazy and inactive. The top man at the desk (tall/lanky/slow) was annoying. The personalities were awful. An UPS young woman came from another section to offer assistance. She was excellent.
Agnes M | Premières impressionsI have felt very welcomed at the Uhaul store, Ray was great
charles e | Premières impressionsNice staff
Monica M | Premières impressionsEveryone was very helpful, kind and understanding even when my starsge unit fee was late.... Once paid and I closed account I appreciated the discount as fees accrued quickly... Thank you u- haul!!! And thank you Ray!!! You guys and gals are awesome... The lot attendant was sooo kind and nice and when I rented the truck was kind enough to show me the features in the van... I hope his grandpa is ok... Was nice to have the friendliness of all of the staff殺...
Carolyn S | Expérience généraleAwesome people. Great service.
DANNYE L | Premières impressionsFantastic and personable, professional and capable Uhaul folks
Kimberly C | Expérience générale