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Orente C.Customer Reviews for U-Haul Moving & Storage of Apopka
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everyone was helpful!!! Carlos is always great to work with.
Jennifer C. | Premières impressionsGreat staff, great store.
Gary P.Great!
Blanca R.Very helpful, friendly and courteous staff.
Todd K.The problem is Uhaul itself, the location, as places go, was fine.
Jack R.Excellent service
Adriana G.Disappointed with return of equipment. We arrived at 658pm. Doors where locked. Employee came to the door and advised us to drop the keys and use the app on line. He spent more time telling me how to use the app than it would have taken for him to complete the return.
Constance H.The truck I was given was clean with the exception of the interior windshield which was blurry with caked on dirt making it difficult to see, especially at night. The speedometer was not calibrated correctly off by as much as 10 mph (really going 40, when Speedo said 30). This was verified by passing 3 different speed checkpoints on my route. Very dangerous for amateurs. Also, fuel economy gauge was not working.
Mathew H.Prior to this last rental ..this was my go to location for Ubaul rentals However the new staff as they chose to call it were very unprofessional in many ways Pick up was great with politicians promises but when I returned it to the other location I was told Apopka did not give me the correct information 1st call to them met with a hang up and lots of excuses Ignoring the fact that even the young lady Nicole admitted to what I she told me However the call was transferred ..gentleman kept talking about the policies vs what was said to me before I took the rental then he hung up Called back got another lady who just totally ignored what i was saying and made an excuse that Nicole was new and she made an error and I have 3 options The ihaul in New Orleans overheard the entire conversation I am going to continue to dispute that charge..and take my business to budget etc
rami K.There was chip bags in the door and the AC was broken. All the guy did was drop gas mileage. I need to be compensated. It's 100 degrees in Florida.
TAYLOR G.Please check the windshield fluid in the vehicles … mine was empty Other than that everything was great
ana J.No problems. Durable trailer.
Jeff T.It wasn't possible to put gas in the vehicle due to a broken gas tank port (where you put the nozzle in the tank.) This is also a serious safety issue. I'm glad I didn't find out when I would have been stranded! I'm glad there was no fire with all the gasoline fumes coming from the broken gas tank port! Also, the manager of the store would not honor the promise made by the live chat agent (a 1$ issue). I'll rent a pickup from Home Depot instead the next time I need one.
david M.I noticed the truck had dents at the top. The inside was clean. This could cause problems in the future.
Jeannetta M.YOUR APP IS FUCKING DOGSHIT. I COULDNT CHECK IN. I COULDNT CHECK OUT. AND THEN. AND FUCKING THEN? AND THEN YOU HAVE NOOOOOOOOOO ONE AVAILABLE ON THE PHONES TO FUCKING CALL FOR ASSISTANCE? FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU. FUCK YOU.
Eric D.Tha power stirring, was very loose.It took a lot of strength an concentration to keep it straight.I realized, no untill I drove in the highway.
Ana S.Truck was totally dangerous. Didn't shift gears properly and drivers door would not complete close. Was given no walk around. 2 different furniture dollys that had a 4 inch height difference. Impossible to use the to move a piano. Had to spend 30 mins on with support because your return feature wasn't working. Showed my reservation was cancelled. I expect some level of refund.
Nancy N.The trailer keep coming apart on the road.The ball isn't any good..It had a lot of broken glass in it .
tracy S.I took the trailer to the location on my contract only to be charged $32 for Wrong drop off. This needs to be removed. I have requested this from U Haul in writing twice. U haul needs to stop changing locations for pick up and drop off. In both the pick up and the drop off the locatons I requested were 20 miles from where I requested, THEN to add a charge for wrong drop off is infuriating.
Todd H.Fuel reading was significantly off. When I turned on vehicle it immediately notified me 29 miles to empty. subtantially less than 1/8 th tank. I was told to take photos. So dealing with that was pretty easy. Those gauges aren't well designed. Not uhaul's fault. Really they should go out and come back topped off. No other way to manage it these days. I put in 5 gallons the. Brought back with coincidentally the exact 29 miles left to empty. Truck notified me at 50 miles left at some point so I watched it count down. I would have added more fuel but didn't need to out of dumb luck. Another positive experience with uhaul all in all. Merci.
David W.The staff is friendly, they are super fast, very professional, I recommend them. Thank you very much for your good service.
Katia B.In order to improve sh** for the next customer..1st - I made the reservation and paid for it online, then had to repeat every step when I got to the store. Makes me wonder WHY THE F**K DID I HAVE TO JUMP THRU ALL THE ONLINE HOOPS JUST TO DO IT AGAIN AT THE STORE.. MORONS!! , Then after I got all the bases touched again, the trailer lights were questionable at best (dim), and the tag had expired in March of this year..
Michael D.Staff were friendly and helpful - easy in and out.
Wendy T.This was the drop off location that I wanted because I also retained a storage unit. U-Haul changed my drop off location twice (do not know why). Had to call U-Haul twice to change back to this location. Could not change on the internet. Upon arrival, the facility was full of customers. However, the counter personnel worked well and kept the wait time to a minimum. Completed my business and returned the next day to finish my return. Went very smooth and no complaints. Recommend a full U-Haul facility rather than one that has it as a side business.
David L.Poor service
Brittany A.Truck Was leaking fluid was shaking when we were driving it on the highway and the power steering was super hard could hardly steer on the road
Karla R.Excellent workers very helpful and friendly! They all deserve raise's! Workers like these keep us customers coming back!
Ana A.Clean behind the middle seat/cup holders.
EDWARD S.They said they would send an email for confirmation of return and they never did.
Earl P.The staff seems to br spfrad too thin at times. The representative who checked me in made a mistake resulting in me being overcharged because she was too busy
Jason L.Staff was prompt, professional, and helpful.
Patti A.The people here are great. Young, helpful and eager to help. Love this location!
PATTIE M.I put $109 dollars on gas by mistake, I begged the customer service guy to give a least a discount and all I heard was a nope So I'm so disagree with this
Maria R.Explaining the specifics so that there's no confusion when time to turn in vehicle and pay!!!
Victor H.Alway rent from this location But is the first time I get no accurate return miles on my contract. Things happen we are humans . mis one number can change over you cost.
William A.I was charged for two days and I only rented for one day. I was told I would get my money back but instead was charged again.
annette P.All when as planned
Charles C.Never answer the phone…. Everyone I've rented and tried to call them…. I get the call center that is no help at all…. Please do better other than that they always have equipment needed and always on time. Nice when you are in the building but can never get a actual person in the place to answer the phone when you are calling!!!
Abigail J.When I walked in Friday to make reservations the two ladies were laughing and having a conversation! No one greeted me or asked if they could assist me, I stood there for 2 minutes before another lady came from back and assisted me. I informed them I was not happy about the customer service and one lady shrugged her shoulders. I mentioned this to Mr. Billy Eads on Saturday morning and he said he would take care of it and he apologized.
Norris H.All is good Employees were very pleasant
RAFAEL R.The app for after hours checking it took me 45 mins to check in a return rental I was back a half and hour back be for my time and the app wanted mileage and gas on a toedolly......
Ronald W.Very cool people at this location. Above and beyond.
christie H.It's always a very smooth process at this location!
CHARLES S.Everything was good with my rental experience
Frank C.Drop the prices
MARVIN T.There were lots of baby Roches in the van that came out in the night time.
ERNEST A.Easy, friendly service
Lester W.Carlos is always helpful and courteous! Billy too!
MICHAEL M.Why require me to put in my credit card info on the account site and then when I pick up the equipment ask to run the card again. Also, what is the purpose of requiring to have a secondary number before equipment is picked up. And the person on site the day I picked up the trailer had to most rude attitude. I will pick up my trailer from another location or from a competitor
TOMMY W.It was an awesome, easy, smooth, welcoming, enlightening, and friendly, and very informative. I would like to thank Charles for everything he was very polite and professional as well.
Josie G. | Premières impressionsGreat experience!!😊
Deborah B. | Expérience généraleIt was a pleasure working with Victor and Charles. Victor gave me guidance to obtaining a truck when there was none available at the facility. Charles saw that I was stressed out and showed compassion and told me to relax everything will be alright thanks guys I definitely recommend this place.
Princess O. | Premières impressionsThe staff is always friendly and helpful. They really make you fee like an priority when you come in. My original experience with U-haul did not start off smooth but once I met the staff here and they helped correct my issues my opinion changed. They are such a needed and appreciated asset to the area! If I have storage needs in the future I will use them!
Beatrice B. | Expérience généraleStaff was very professional and friendly
JENNIFER J. | Premières impressionsVery clean, very secure, and great staff!
Billy B. | Expérience généraleAll my accommodations were met perfectly !
Tamara L. | Premières impressionsAlexandra was wonderful in my check out process !! August has been great throughout my stay
bill a. | Expérience généraleWe Ran into a Few glitches due to shortage of help but the person at the desk was very helpful under the circumstances. Nobody can help glitches.
Marion C. | Premières impressionsUltimately I moved RV storage location due to no security fence.
Carlos S. | Expérience généraleStaff was very helpful and accommodating.
Earl J. | Premières impressionsVery good experience, will use this facility again.
julia w. | Expérience généraleVehicle stored @ facility was broken into, staff was unconcerned and unfriendly about the situation.
John M. | Expérience généraleMerci ❤️
Mindy D. | Expérience généraleI had my storage space for almost 3yrs. Until recently everything was fine. The manager on site had my checks as payment for October, but they were lost in transit to the home office. This caused no end in grief for me. The locking of my units, lien notices, etc. I then had to pay for stop payments for my checks, in the amount of $76. No reimbursement from U-HAUL. Then drive to their office to make the payment because U-HAUL lost my payment. To say the least not convenient and costly!
Susan A. | Expérience généraleThe manager August provided excellent service
Kaled T. | Premières impressionsKudos to August. He was very understanding.
Anika P. | Expérience généraleSorry we had to leave, too far to go since we moved and monthly fees kept going higher.
JAMES R. | Expérience générale1000 veses graciasss💕💕💕
Adriana L. | Expérience généraleStaff was super polite and helpful, even volunteering to assist in unloading my car off of the trailer.
Stuart J. | Premières impressionsI was not given the unit tour before purchase. I purchased the internet then aske to see it to discover it was not the size told ald could not move into the unit. I cancelled the order and had full attitude from the owner of this location. This further proved lack of good proferrions and honest service I have had in the past from Uhaul. I am very disappointed in lack of integrity
Shelly B. | Expérience généraleStorage was safe, convenient and accessible. Could not ask for better service.
donald s. | Expérience généraleStaff friendly and very helpful
donald s. | Premières impressionsThe Semoran location did not have a unit large enough to meet my needs. I was referred to the Maitland location. That is why the responses about the unit were no's. At the Maitland location, the responses would be yes'. Tommy at the Maitland location went above and beyond in servicing the contract in order to meet my needs.
Claudia G. | Online Move InThe ownership cares about their customer rerlationship!!
Harold B. | Expérience généraleLiked the security system there knowing that my personal belongings were safe
Philip H. | Expérience généraleThe manager here is a reasonable and helpful man. He leaves a great impression.
julia g. | Expérience généraleNeph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!
Nicole G. | Premières impressionsWhen I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn't see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.
Clayton A. | Expérience généraleEveryone was very helpful.
kenneth D. | Expérience généraleNeph and the staff there are amazing!!
Martin S. | Expérience généraleDoor was broken and couldn’t raise all the way up.they said they would get that fixed but never did.
Leslie R. | Expérience généraleI have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.
Richard B. | Expérience généraleI was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.
Cleretta L. | Premières impressionsI had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!
Jason R. | Expérience généraleNeph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless
javier g. | Premières impressionsEveryone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com
Jacqueline B. | Expérience généraleExtremely efficient and a pleasurable experience.
Gregory S. | Premières impressionsThank you I would definitely use your facility in the future if I need to do so.
Sandra S. | Expérience généraleI have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.
Theodore K. | Premières impressionsGood customer service and good experience. Clean facility and friendly employees.
Richard M. | Expérience généraleThe lady was so sweet and helpful. Thank you so much!
YISSELL L. | Premières impressionsSuper friendly and helpful staff!
Carol S. | Expérience généraleThe Manager Nephali was the Most gracious and caring, understanding and amazing man that I've ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!
Yvette C. | Expérience généraleEVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!
Bernard K. | Expérience généraleUnfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.
Steven R. | Expérience généraleGreat staff THANKS
Gregg V. | Premières impressionsS.O.
Heidi V. | Expérience généraleWe have no complaints. Nice facility, nice staff. Will rent again if need arises.
Terry S. | Expérience généraleStaff pleasant, trucks in good condition and storage clean.
Mary F. | Premières impressionsSpecial thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!
Kizzy G. | Expérience généraleGreat facility
sandra g. | Expérience généraleExcellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!
Jenny P. | Expérience généraleNeph and his staff are the absolute best!
James N. | Expérience généraleNeff the manager is very knowledgeable and competent !
Joe w. | Premières impressionsThe gentlemen that helped me was great.
RICK K. | Premières impressionsManager neph was amazing got us moved in so fast will definitely recommend this location
JEFF D. | Premières impressionsWe had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared
Sara y. | Expérience généraleCan staff be too friendly?? If so, there were here
james s. | Expérience généraleNeeded a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!
JAMES R. | Premières impressionsPlease take down the sign listing the price for dumpsters that you do not provide. Merci.
Andrea E. | Expérience généraleVery nice & helpful. Clean storage.
Matthew B. | Premières impressionsGreat experience
Julie R. | Expérience généraleI was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..
Generea T. | Premières impressionsFacility well lit & clean. Cost is too high.
Denise L. | Expérience généraleGreat job
Andrew R. | Premières impressionsGreat facility and staff!
Patrick O. | Expérience généraleConvenient and great value
Sandra F. | Expérience généraleEverything was good
Dee D. | Expérience généraleFast great service!
Patrick O. | Premières impressionsFriendly staff. Well managed.
Mark T. | Premières impressionsThe service at this location is extraordinary!
Brittney L. | Expérience généralevery well run location.
Dan D. | Expérience généraleSome of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.
Sarah L. | Expérience généraleI booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.
JOANN B. | Réservations/o
Gregory Y. | Expérience généraleNo follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn't secure the ball. It would have released w/a speed bump.
Judy B. | Expérience généraleI will rent their ugly gain your personality kindness
Dale D. | Expérience généraleManager was very knowledgeable and informative.
Earnest A. | Expérience généraleGreat service.
Judy B. | Expérience généraleMerci!
raquel g. | Expérience générale.
Colleen M. | Expérience généraleYou are the most expensive, compared to others for same service.
DORA P. | Expérience généraleMy first year at the place was nice and everything was fine. My second year that's when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .
BRET B. | Expérience généraleNo complaints. Access always easy and staff helpful.
TRESA B. | Expérience généraleIt was a very good experience
thomas s. | Expérience généraleI had a great experience.
MARSHA A. | Expérience généraleConvenient and clean. Well lit and secure.
ronnie j. | Expérience généraleExtremely clean and secure!
Elizabeth D. | Expérience générale