Thank you so much
George BCustomer Reviews for U-Haul Moving & Storage of Apopka
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep up the good work
JOHN PService trucks exellend
JOHN BCostumes service's so can't and professionally..
Sarah CThe Service, location, and representatives was friendly and very kind, however the small van I rented had roaches in the front driver area. That was very disturbing. I reported it to a young lady that inspected van and she said it would be taken care of. Merci
Gina FThe pick up and drop off was very easy and the staff were very helpful. I have rented from this location many times and always good.
Greg MN.D.
Ricardo LI'm a frequent renter at this location. I was displaced from my home for 5 years between storm damage, litigation and rebuild. I have rented a ton of trailers & trucks from this location. Hannah and Carlos always take the best care of me! All of the staff here are friendly and knowledgeable. I appreciate the great treatment I receive from the staff here! The Uhaul locations in Jonesboro and Forrest City, AR have the worst staff you could ever imagine! They Apopka staff ought to go up there and train them LOL.
Angela BN/A not much interaction with staff.
Suzanne SBilly did a good job.
John AWhen I arrived and asked one of the employees where best to park, another employee, in a demeaning manner, said something like, "All these customers park where they want with NO CLUE how it affects us." Then, to find out the app check-in without a line is a lie, as you still have to wait in line to see someone at the counter.
David HI've always used this location everyone here is so well mannerd. Thanks
Felicia BGreat people and fast installation
Robert SManager Billy Displayed Extreme Poise, Initiative & Knowledge During My Experience. Billy Juggled Installing My Hitch, With Other Customer Needs At A High Volume As Well As Training A New Employee. Thank You Sir
Zaccharia Wneed to disclose taxes and other added costs in advertising
Darian ICan't think of anything.
Carol NMy experience was good and thank you , from the beginning that I made the called to getting the vehicle, everyone of the workers where very professional, and very helpful.
Gregorio PTruck had an bad smell in the bed of the truck. I told them when returned
John REverything went smoothly, employees were great, highly recommended.
Kenneth PThis business had the best restrooms I have been in 4 months. Restaurants should take a lesson from this store. Billy was exceptionally accommodating.
Lee HNo complaints. Ty
LUIS GThe installer was very accommodating to all my needs very pleased with the service I received today. Sorry that I cannot remember the gentleman's name.
Patrick CLast day moving my belongings to FL from GA. after being stuck extra days due to a two day downpour and getting stuck in the mud, the crew at Uhaul worked with me and were very nice about helping out with extra time frame. Made a mess of a move much easier to handle. Merci.
PATRICIA WTwallace
Terrian WThe facility was neat and clean and the staff was friendly. The product was organized well. There were a couple broken floor tiles that distracted from the overall nice condition of the facility.
James HExelent
francisco fEverything was great! The ease of making the appointment. Being on time with the appointment. Friendly staff. Thank you
Jimmy SGreat customer service!
THOMAS EExcellent
stanford kClean sales floor, friendly counter service. Clean Truck, ran well. Can't really ask for anything more!
eric jI had to return to the store the next day to buy a cotter pin/bolt and receiver plug. The employee should've recommended that purchase while I was there the first time. No biggie. All went very well.
Chuck PThe person who helped with my rental was on the cellphone while attending me. When I got to my destination and opened up the back, it was full of roaches.
Josue Okinda annoyed with the fact I had to fill up gas after I paid 105$ for the truck and mileage.
Darla VEverything was very smooth. The people on the desk were so helpful, courteous and professional. I really appreciated their kindness
frank oCynthia S was very helpful throughout my check in process.
Dashia H | Online Move InI booked a car online and planned to open it using my phone early in the morning. Due to the negligence of your company, I had to go to the office and pick up the car there.
dmytro pVery busy place, but got my needs taken care of with a new unit storage unit. The roll up door should be available the entire time during access hours not just the entry door.
Harold W | Premières impressionsUse the app for early pick up and late drop off.
Michael MOrdered furniture dolly on advance, but not available when we got the truck. Very long wait to return
JANICE CThe staff at this location were amazing. Friendly and over and above helpful!
Mandy KFast drop off, staff was very efficient
Stewart HExcellent customer service. Clean facility.
Nino EGreat place just need a little more light in back of building.
AINSLIE H | Expérience généraleexcellent service setting appointment and then when I came in for hitch to be put on.
Jennifer KTruck smelled of weed it was gross. Truck was on E when I started it up. Very rough ideal
KIMBERLY JEveryone is always nice and helpful
Monica WNothing, Excellent customer service 👍
MELVIN RRepresentatives Billy Eads and Kenard were awesome!!! Thank you to both of these gentlemen for going above and beyond during my experience!
Robert SLocation was full of trailers and moving was impossible. Assistant was in a rush, removed the trailer and walked away. I went to the office and she asked 'is there a problem'. She could have informed me that I could leave after disconnecting. It was so bizarre.
Daniel FSome leaves had fallen into the trailer from the tree it was parked under. The gentleman who hooked up my trailer happily got a leaf blower and kept going until no leaves were left. His attitude about it was great and made me feel like my experience was important to him.
Zachary JBilly Eads is so polite and friendly, pleasure working with him
Leonard P | Expérience généraleEASY TO PICK UP AND VERY HELPFUL.
Ronald CConvenient and friendly
Michael CEveryone was very nice, absolutely pleasant experience
Timothy KVery quick check in and made sure I took a picture of the gas gauge and mileage. Thank you!!
JENNIFER KRoadside assistance was a nightmare and requirements placed on me were unreasonable! No renter requirements when you have a major breakdown are listed in tge rental agreement or tge web, was just told if I leave it is going to cost me a lot of money! I will never use u haul again due to this lack of information.
Jennifer HBilly and his entire team are the best. From start to finish they simply have the best customer service I have ever experienced. Merci.
matthew l | Expérience généraleThe man who helped me was great!
NIKKARA P | Premières impressionsStaff is always pleasant and always make sure they take care of your needs
JENNIFER Y | Premières impressionsBest storage experience I've ever had
Vincent R | Expérience généraleBilly is fantastic ,his facility is efficient and his staff are trained and very knowledgeable and nice I had two units for a few months I just recently retired from the military and needed time to purchase my home Billy made the whole experience of storage seemless I would and have recommended Billy to other service members for their storage needs and they have also had the same quality of care if all your facilities were operated like Billy and his staff uhaul would be the first choice for storage. Thank you for your attention to this matter and in the future I will us your facility again.
CARMEN S | Expérience généraleThe ever increasing rent was a turn-off though
Alberto G | Expérience généraleThis store was amazing and super helpful! Willing to work with us for move-out date and not charge extra. Nicole was sincere and kind, thank you!
Marni C | Expérience généraleBest UHaul facility I have ever encountered. They took care of all my moving needs and they were super friendly. Thank You.
Christopher W | Expérience généraleI WOULD LIKE TO OVERLY THANK Billy, Margaret Christy, and Nicole for all of the help they provided for me, what a great team they are Love you guys. Ms Kim White
KIM W | Expérience généraleGood place for storage. Convenient, well lighted, secure and safe. The staff are well versed in their duties!
GARRETT R | Expérience généraleThe best U Haul I've used to date, they go out of their way to assist. Will be the place I choose every time. AAA+
Kevin C | Expérience généraleBilly and his crew did a fabulous job with both trailer rental and storage. Thanks so much for your help!
Steven B | Expérience généraleKeep up the good work and may God bless you all
MATTHEW C | Premières impressionsCrew at the Apopka location has been amazing. Really nice folks and I couldn't have asked for anything more.
Craig C | Online Move InThe staff was exceptionally helpful in setting up the storage units we needed to store our household items while we wait to close on the house we're buying.
Charles G | Premières impressionsBilly and Joshua are extremely helpful and so nice have done business with them before and will do business with them again great employees..
CARMEN S | Premières impressionsThe staff is great. Very easy to work with
Yancey B | Premières impressionsThanks for keeping my stuff safe , we really appreciate the great communication and helpful staff
Joseph P | Expérience généraleSecurity lights are turned off during the most vulnerable hours overnight. We were broken into twice in a few months. Manager wouldn't even get off his stool to look at the damages. He blames "corporate" and told us addresses of a couple other facilities close by. Someone was sleeping and using our toilet several nights. Police reports filed and security camera footage requested. Manager is completely unresponsive. Just sitting on his stool collecting a paycheck. Moved out yesterday. Mr. Billy Eads provided a move out receipt but said the last 5 days paid in full could not be prorated. He acknowledged that he was aware of the campfires being burned between units but said that he couldn't do anything about it. Again, "Corporate's" issue. SHAMEFUL staff, attitudes and conditions!!
Andrea A | Expérience généraleGreat customer service and wonderful employees
Jennifer J | Expérience généraleThe best storage people their us They will help out as much as they can
Joann M | Expérience généraleZero protection for your stored goods, no locks or gates. Anyone can stroll right in and mess with your belongings.
zackery b | Expérience généraleBilly Eads and his staff at Apopka Moving and Storage have been super helpful from start to finish, always seem willing to put in the extra effort to make the rental experience what you want: efficient, easy and affordable.
Clarke D | Expérience généraleGood customer service friendly staff
Brenda P | Premières impressionsEverything was good except the pricing for a small storage was a bit high.
Kaled T | Expérience généraleThese manage Bulky very special person
joann m | Expérience généraleThe unit we reserved was not accessible due to holes in the ground from the rain, so I parked in a different spot. When I spoke to Uhaul staff, they were very understanding and courteous. When it was time to get the trailer out of storage, the young man that helped us was wonderful. Well run business with excellent staff!
Amy S | Online Move InNo nos llevamos una buena experiencia. El día de salida se suponía entregáramos el trailer en nuestro county y cuando llegamos resulta que no había espacio. Llamamos a servicio al cliente y estuvimos alrededor de 2 horas para que nos enviaran a otra localidad. Cuando llegamos resulta que no teníamos acceso y la que nos atendió la llamada nunca nos brindó un código de acceso. Volvimos a llamar y nos enviaron a otra localidad donde al fin pudimos entregar el trailer. Estuvimos más de 4 horas intentando ser responsables para entregar el trailer ya que al otro dia entrábamos temprano al trabajo y por eso la necesidad de entregarlo ese mismo dia. La ultima persona que nos atendió la llamada nos ofreció un reembolso y resulta que tampoco supe nada respecto a eso.
Gisela N | Expérience généraleProfessional, accommodating and very helpful in communicating availability of unit availability! Customer service was excellent and staff very professional
Fred L | Premières impressionsHAVE NOT MOVED IN YET, BUT SO FAR SO GOOD
George A | Online Move InEverything about this place was professional, clean, and helpful. My only complaint was during move in, a white vehicle was parked directly our front of the area to load my stuff into the storage facility. I think he must be private security, because I have returned there many times to see the same car (with a man in it) parked there and in the area. I could have asked him to move, but figured if he worked there he would offer to move.his car to make my move in easier. But a small complaint as the place is a great place to rent from.
Jeff K | Premières impressionsThey told me I can park my two trucks there than a month later said that I have to move them because there to long but I seen other trucks there too that’s long so I’m going to reach out to corporate
travis t | Expérience généraleHow UHaul has not improved Access to the storage units is beyond Me. I was told there would be a "gate" that closed at 7p, but after that there was Access until 10p. What they DIDNT Say that Access was through at standard size Door,, that had to be Closed after 5min otherwise the Alarm would go off! WTH how are you supposed to move furniture or other HHD goods through a regular size door, which wasnt a straight in and out door! This is probably because the Facility is not properly Fenced,, so they secure the Building instead of the Property.. how freakin stupid. How about doing BOTH!!
dave r | Expérience généraleHaving move-in carts made things super helpful! What impressed me most though was the encouraging staff. My wife and I just moved to this area for jobs and the very first people we came across were at this facility. Thank you for helping us feel so welcomed!
Thomas N | Premières impressionsOffice staff were helpful with recommendations for our move in day. The only thing that I am worried about is the gap in the bottom left corner of the garage door on our unit. I'm sure small critters can get in.
Kathleen P | Premières impressionsToo expensive and a lot of damage to my things due to the unit not being sealed properly
lindsay p | Expérience généraleUHaul continues to be the poor choice available because there are few other companies that have the equipment they do. Some locations Are Better run than others!!!
dave r | Premières impressionsEveryone was helpful!!! Carlos is always great to work with.
Jennifer C | Premières impressionsIt was an awesome, easy, smooth, welcoming, enlightening, and friendly, and very informative. I would like to thank Charles for everything he was very polite and professional as well.
Josie G | Premières impressionsGreat experience!!😊
Deborah B | Expérience généraleIt was a pleasure working with Victor and Charles. Victor gave me guidance to obtaining a truck when there was none available at the facility. Charles saw that I was stressed out and showed compassion and told me to relax everything will be alright thanks guys I definitely recommend this place.
Princess O | Premières impressionsThe staff is always friendly and helpful. They really make you fee like an priority when you come in. My original experience with U-haul did not start off smooth but once I met the staff here and they helped correct my issues my opinion changed. They are such a needed and appreciated asset to the area! If I have storage needs in the future I will use them!
Beatrice B | Expérience généraleStaff was very professional and friendly
JENNIFER J | Premières impressionsVery clean, very secure, and great staff!
Billy B | Expérience généraleAll my accommodations were met perfectly !
Tamara L | Premières impressionsAlexandra was wonderful in my check out process !! August has been great throughout my stay
bill a | Expérience généraleWe Ran into a Few glitches due to shortage of help but the person at the desk was very helpful under the circumstances. Nobody can help glitches.
Marion C | Premières impressionsUltimately I moved RV storage location due to no security fence.
Carlos S | Expérience généraleStaff was very helpful and accommodating.
Earl J | Premières impressionsVery good experience, will use this facility again.
julia w | Expérience généraleVehicle stored @ facility was broken into, staff was unconcerned and unfriendly about the situation.
John M | Expérience généraleMerci ❤️
Mindy D | Expérience généraleI had my storage space for almost 3yrs. Until recently everything was fine. The manager on site had my checks as payment for October, but they were lost in transit to the home office. This caused no end in grief for me. The locking of my units, lien notices, etc. I then had to pay for stop payments for my checks, in the amount of $76. No reimbursement from U-HAUL. Then drive to their office to make the payment because U-HAUL lost my payment. To say the least not convenient and costly!
Susan A | Expérience généraleThe manager August provided excellent service
Kaled T | Premières impressionsKudos to August. He was very understanding.
Anika P | Expérience généraleSorry we had to leave, too far to go since we moved and monthly fees kept going higher.
JAMES R | Expérience générale1000 veses graciasss💕💕💕
Adriana L | Expérience généraleStaff was super polite and helpful, even volunteering to assist in unloading my car off of the trailer.
Stuart J | Premières impressionsI was not given the unit tour before purchase. I purchased the internet then aske to see it to discover it was not the size told ald could not move into the unit. I cancelled the order and had full attitude from the owner of this location. This further proved lack of good proferrions and honest service I have had in the past from Uhaul. I am very disappointed in lack of integrity
Shelly B | Expérience généraleStorage was safe, convenient and accessible. Could not ask for better service.
donald s | Expérience généraleStaff friendly and very helpful
donald s | Premières impressionsThe Semoran location did not have a unit large enough to meet my needs. I was referred to the Maitland location. That is why the responses about the unit were no's. At the Maitland location, the responses would be yes'. Tommy at the Maitland location went above and beyond in servicing the contract in order to meet my needs.
Claudia G | Online Move InThe ownership cares about their customer rerlationship!!
Harold B | Expérience généraleLiked the security system there knowing that my personal belongings were safe
Philip H | Expérience généraleThe manager here is a reasonable and helpful man. He leaves a great impression.
julia g | Expérience généraleNeph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!
Nicole G | Premières impressionsWhen I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn't see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.
Clayton A | Expérience généraleEveryone was very helpful.
kenneth D | Expérience généraleNeph and the staff there are amazing!!
Martin S | Expérience généraleDoor was broken and couldn’t raise all the way up.they said they would get that fixed but never did.
Leslie R | Expérience généraleI have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.
Richard B | Expérience généraleI was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.
Cleretta L | Premières impressionsI had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!
Jason R | Expérience généraleNeph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless
javier g | Premières impressionsEveryone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com
Jacqueline B | Expérience généraleExtremely efficient and a pleasurable experience.
Gregory S | Premières impressionsThank you I would definitely use your facility in the future if I need to do so.
Sandra S | Expérience généraleI have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.
Theodore K | Premières impressionsGood customer service and good experience. Clean facility and friendly employees.
Richard M | Expérience généraleThe lady was so sweet and helpful. Thank you so much!
YISSELL L | Premières impressionsSuper friendly and helpful staff!
Carol S | Expérience généraleThe Manager Nephali was the Most gracious and caring, understanding and amazing man that I've ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!
Yvette C | Expérience généraleEVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!
Bernard K | Expérience généraleUnfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.
Steven R | Expérience généraleGreat staff THANKS
Gregg V | Premières impressionsS.O.
Heidi V | Expérience généraleWe have no complaints. Nice facility, nice staff. Will rent again if need arises.
Terry S | Expérience généraleStaff pleasant, trucks in good condition and storage clean.
Mary F | Premières impressionsSpecial thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!
Kizzy G | Expérience généraleGreat facility
sandra g | Expérience généraleExcellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!
Jenny P | Expérience généraleNeph and his staff are the absolute best!
James N | Expérience généraleNeff the manager is very knowledgeable and competent !
Joe w | Premières impressionsThe gentlemen that helped me was great.
RICK K | Premières impressionsManager neph was amazing got us moved in so fast will definitely recommend this location
JEFF D | Premières impressionsWe had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared
Sara y | Expérience généraleCan staff be too friendly?? If so, there were here
james s | Expérience généraleNeeded a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!
JAMES R | Premières impressionsPlease take down the sign listing the price for dumpsters that you do not provide. Merci.
Andrea E | Expérience généraleVery nice & helpful. Clean storage.
Matthew B | Premières impressionsGreat experience
Julie R | Expérience généraleI was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..
Generea T | Premières impressionsFacility well lit & clean. Cost is too high.
Denise L | Expérience généraleGreat job
Andrew R | Premières impressionsGreat facility and staff!
Patrick O | Expérience généraleConvenient and great value
Sandra F | Expérience généraleEverything was good
Dee D | Expérience généraleFast great service!
Patrick O | Premières impressionsFriendly staff. Well managed.
Mark T | Premières impressionsThe service at this location is extraordinary!
Brittney L | Expérience généralevery well run location.
Dan D | Expérience généraleSome of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.
Sarah L | Expérience généraleI booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.
JOANN B | Réservations/o
Gregory Y | Expérience généraleNo follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn't secure the ball. It would have released w/a speed bump.
Judy B | Expérience généraleI will rent their ugly gain your personality kindness
Dale D | Expérience généraleManager was very knowledgeable and informative.
Earnest A | Expérience généraleGreat service.
Judy B | Expérience généraleMerci!
raquel g | Expérience générale.
Colleen M | Expérience généraleYou are the most expensive, compared to others for same service.
DORA P | Expérience généraleMy first year at the place was nice and everything was fine. My second year that's when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .
BRET B | Expérience généraleNo complaints. Access always easy and staff helpful.
TRESA B | Expérience généraleIt was a very good experience
thomas s | Expérience généraleI had a great experience.
MARSHA A | Expérience généraleConvenient and clean. Well lit and secure.
ronnie j | Expérience généraleExtremely clean and secure!
Elizabeth D | Expérience générale