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Gerardo C.Customer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
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Staff was wonderful, attentive, and helpful. Would always rent at this location for my truck needs.
TIMOTHY M.They ended up charging me for 2 days and I only had it for 24 hours I hope you can take care of this problem? Dante 760-221-3552
dante H.The van I rented was very strong going uphill and was getting 18,2 mpg too. Check in process was easy and checkout process was even easier. Thank you U-Haul
Curtis N.All the staff was very nice and helpful
Steven P. | Premières impressionsAc did not work
Luis R.Maybe a cabin Ir filter change smelled like smoker had been using it
chris K.This location was very professional and made my move very easy. I would recommend them to family and friends.
MARK W.Very happy with uhaul overall If in the future I’m in the need of storage I will come to you again.
ROSENDO R. | Expérience généraleEmployees that help me with the rental very good. as well as the one that received the vehicle back very courteous as well. A 10.
Marco R.Improve nothing! The young lady (maybe named Jessica) who checked me in, was professional and friendly. She checked me in very quickly and, to my surprise, lifted the 5-by-8 trailer onto my trailer hitch before I could get out of my truck. The trailer performed perfectly and my check-out (again with Jessica) was very fast. A very nice experience! Will rent with you again.
ALBERT A.Nothing! Tony and his staff are always over the top
CINDY S.They had a sign at their drop off spot that said to wait there for assistance. No one came out, but after I went inside they were quick to help and very pleasant.
Tim M.No hassle rental. The van I rented worked great for a 700 mile roundtrip through the desert.
Stephen K.Everything was great.
SHERITA J.Great service overall
Ricardo R.Ricky was great
Cynthia S.Keep doing what you are doing!!
Timothy T.Great customer service and staff at this location.
JULIO D.Brittany's was amazing!
RICHARD A.Good hard workers thank you 🙏
Hector M.It was an easy transaction with a knowledgeable employee! Merci.
Richard P.Nothing!. The personnel were kind and very knowledgeable.
Brian C.The windows on the truck were really dirty.
Donald C.Great customer service and a very friendly and helpful staff!
KATHREN C.Sofia is great! Don't change a thing in Apple Valley.
DAVID H.Uhaul is the Best
Elvert Z.Great customer service, easy to pick up and drop off. I'll be back for all my uhaul needs!
Laura H.Staff there are AWESOME!!!!!
ROBERT M.Easy drop off. Clean facility.
Mahlon B.Friendly staff. Like new truck.
john O.Everyone at this location was awesome
Tony D.Nothing. Your great, david
DAVID S.Always professional And knowledgeable of equipment
Gregory R.Jessica, Tony, Orion, Ricardo all amazing, informative, professional and truly go beyond with their customer service. Transparent and patient. Each experience with them as individuals has been very efficient and pleasurable. Given the chance they are kind efficent and thorough. Great experience with truck and storage rental. Merci
April S.Customer service is excellent
Gregory R.EXCELLENT spot!!!!
Aaron J.Awesome service
ANTHONY M.Outstanding people working at Bear Valley Rd. Unlike the scamming liars at 15811 Lorene Dr., Victorville, CA, who told me unless I purchase their insurance, if a tire popped, I had to pay for a new one. I will always go to one of two on Bear Valley Rd....They are THE BEST.
Earnest K.I would recommend this location bc the employees were very considerate and professional. The only negative comment I have is that this location does not have enough staff working at any given time. You have terrible wait times.
Kellie C.Orion made my U-Haul experience comfortable, and thorough; along with a friendly and warm customer service demeanor. Thank you Orion for your time. Will definitely refer and be a repeat customer when the time arises!!
Bryan M.It was my first time there and polite staff also
Silvia H. | Premières impressionsThanks uhaul
Carlos R. | Premières impressionsIt was very easy.
CAROL P.Excellent service...I am very satisfied ..trucks are in very good condition and clean. Good job U-Haul.
Jaime C.The staff could be a little more professional
Janet W.Rental and return process was relatively quick and easy!
David Y.Ensure rentals have adequate amount of gas. Was given a box trunk on empty and was informed that a gas station was located in the same lot. Still waiting for my refund for $85 had I returned the rental with 1/4 tank. And due to gas prices spike that is barely enough to refund the gas I had to put in it to return at the requested amount, which I did.
JESSICA H.Uhaul has been a Godsent in as much as we've relied upon Uhaul to provide necessities to move from CA to AZ. Their personnel are knowledgable and helpful in making it happen.
Alexander V.Nice people very professional
JUANITO O.Great customer service very helpful. We appreciated this in this crazy world!
Paul C.Nothing.
karen N.Great crew working this location, very friendly and knowledgeable!
Daniel L.Aloha Kakahiaka, To Whom It May Concern I said human beings sometimes want opposed to need and instant gratification seems to be more prevalent it became a norm in the mid-80s well it's gotten worse. I am not one of those people that think in this manner money is a basic conservative manner that a storage facility of such Notoriety if I owned it Offc Hrs should Open at 0700/30hrs and Close at 1800/1900hrs due too, Availability of storage and mostly due to more productive Ness regarding storage and or the rental of trucks yes there are after hours and before hours pick up and drop offs and so forth but it Hass to do with relating to the human bean from person to person interaction we are not robots we are not the idiot electronics that we have produced we are much more delicate much more superior and need the interaction. Whether you believe it or not those are the facts which means truth.
ANTHONY H. | Expérience généraleAmazing customer service
Vanessa J.No Comment
ANTHONY S. | Premières impressionsExtremely helpful and friendly. Everyone went out of their way to help me.
STEPHEN T. | Expérience généraleThanks
CARLOS R. | Expérience généraleOlivia and Orion were very helpful.
Robin D. | Premières impressionsMuy Mal servicio yo jamas regreso a este lugar y tampoco recomiendo a nadie . No son respectuosos y ademas son discriminatorios razistas Y nunca me dijeron que cuando llevara por primera vez a ese story no podia entrar a meter mas cosas . Casi lo rente con pocas cosas porque ya no me dejaron entrar asta que sacara las cosas . Y porque no tenia mi casa todadvia tenia que pagar otra vez y casi basio .
ANA L. | Expérience généraleLove Uhaul as a storage facility aswell as Truck rentals!!
SHAHE K. | Expérience généraleI have needed to store my belongings at a a few storage units in 8 states; and have had to rent Uhaul trucks too many times to count in my lifetime. Without a doubt, the Bear Valley location is BY FAR THE ABSOLUTE BEST!!! Hands down!! Orion is exemplary, he always takes time to check my tires, and show me what to do along my route to stay safe. Olivia as the manager runs a fantastic crew. "Big Truck" Tony had gone home before my arrival and I missed his helpfulness and great sense of humor! Even the substitute manager was great this final visit for me. I truly hope that these hard working, outstanding employees receive some sort of raise or recognition for being phenomenally above and beyond other Uhaul locations NATIONWIDE!! I thank them from the bottom of my heart for being so amazing!
Melissa R. | Expérience généraleWe weren’t aloud to put things into the storage only allowed to remove the stuff we already had
Elyse F. | Expérience généraleNot enough employees to attend to the customers. I had to purchase three storage units because of misinformation by the employees who didn't seem to know what they were doing. One employee who waited on me had bloodshot red eyes and reeked of alcohol!
Lisa F. | Premières impressionsOrion was so polite and friendly. He answered all my questions and concerns. He took care of all my needs. You have a awesome employee. Thank you Orion :)
Christine A. | Premières impressionsNice new storage unit
Earnest C. | Premières impressionsHours are terrible for anyone who works… not the usual u-haul hours. Entry and check in process changed often. General manager was always rude and condescending. Messy and disorganized facility. Not worth the exuberant price at all. Do not recommend, not at all up to an standards or expectations.
lauren a. | Expérience généraleThe young lady who helped us was very professional. She had the sales pitch down.
Leslie & Alisa C. | Premières impressionsUpon moving our stuff out of storage we noticed that several of our wood furniture pieces were damaged by what seems to be damp conditions while in your storage facility. It appears that your facility is not climate controlled. I am not happy that some of my furniture was ruined.
Christine S. | Expérience généraleOlivia, Tony, and Jessica were awesome help to me with my stay at the storage facility. I hope they all get some good raises. I am very happy for their help, thank you!
RAYMOND A. | Expérience généraleGreat job.
La-wanda k. | Expérience généraleYou close too early 5:00pm?
Mary T. | Premières impressionsThe hours were regular business hours plus weekends: 9am-5pm. As I understand it, since it's a new facility, the hours will be extended once new construction is completed. That said, the facility and the employees are top notch. I always got great service and was always greeted with enthusiasm, even on the hottest of days. Hurry and give your employees the a/c they deserve :) And laser tag after hours would be pretty rad.
Anthony A. | Expérience généraleExcellent based on the staff, very helpful, above and beyond! Facility closing at 5PM was very, very difficult with a long distance move, and traffic. This required renting u haul trucks more times than would have been necessary if we could unload later in the day.
Lydia I. | Expérience généraleTo expensive and didn't get are 2 months free storage and only got 71 back out of 371 and left 40 in gas in small truck my po box is 802 yermo ca 92398
Rebecca & Penny M. | Premières impressionsGreat service
Mario M. | Premières impressionsVery helpful, and courteous. Great staff, well maintained facility.
Zebulon Z. | Premières impressionsIt's under construction, so the access hours are not convenient yet (9am - 5pm). However, I understand that they will change once construction is done, and the hours will be expand. However, I believe that a 24 hour access might be better.
Anthony A. | Premières impressionsThe workers were very friendly and tried to work with me. There was no note online saying that they don't have the 24hr access yet due to construction. Since I was driving from fort Irwin the guy let me pass the time for about 10 minutes more. A major problem I did have was that I had reserved my unit a month in advance, I get there and they had gave my unit to someone else. They had no more for the size I wanted. So forcibly I had to up size. So now I have to pay the difference every time cause of mistake you guys made. Wasn't even offered a discount. I had to take it cause I had to store my item I had taken that day. Was also offered a free lock, they ran out of locks. Luckily they let me borrow one until I go back. There is a lot of extra money coming out of my pockets for the mistakes you guys made.
michael m. | Premières impressions非常满意 接待人员非常热情 热心帮助我 非常感谢 Uhaul
chenzhong s. | Premières impressionsWe reserved a unit online and when we got there the manager said she didn't have it and she wouldn't price match the one we had reserved because we had to get a more expensive unit. Under construction and so access to the unit is weird. And the hours are weird. My last storage unit we had a code and could access our unit at any time. Nice employees but it's just frustrating that we had to spend more money because their system messed up.
MEGAN M. | Premières impressionsEverything was great and super easy.minus the moving of course
victor a. | Online Move InTony was awesome help, thank you! Jessica and Olivia were very good help as well thanks
RAYMOND A. | Premières impressionsAccess hours suck. Not happy with paying over $100 with no late hours. Some people work 6 days a week and shouldn't only have 1 day to access the unit
NICHOLAS M. | Premières impressionsRented storage. Was never offered to look at unit when I came to look at unit a week later I was told I had to park and walk my stuff in throw 3 long hallways. I'm a single mom with 3 kids which was obvious when I was alone getting the storage came back. To get my lock off storage only a week later and wasn't given a prorated amount for rent. For error on the uhaul centers part number making it seem like I drive around and pull up to drop off my stuff. Very unprofessional.
Elizabeth K. | Expérience généraleCustomer service was very Good thank you
John & Anna P. | Premières impressionsThe facility is under-construction (which i didn't know until the day before I got there) so you have to unload on the side of the building- the asphalt in the parking lot that you have to unload on is very old and in bad condition which causes the wheels of the little carts they provide to get caught and your stuff falls off the carts. There is also an incline made of the same old asphalt that catches the wheels as well. The door is far from the storage units too. I wouldnt go back there if there were other options closer that had the size storage I needed available.
Danielle B. | Premières impressionsVery clean, very organized. Staff was knowledgeable and helpful.
Patricia S. | Premières impressionsOlivia and Jessica were the BEST! Great customer service, fast and friendly! Would definitely recommend this Uhaul!! Thank you again for your help ladies!!!
MELEANA P. | Expérience généraleClean, bright, and friendly storage. Loving the new convenient building location!
Tim S. | Premières impressionsWhen we arrived to the location it was about to close in 30 minutes and they were renovating so they weren't 24/7 access yet. The move-in process was going to take a bit of time and our uhaul trailer had to be returned to a different facility. It was looking real tragic until they came back and apparently the trailer we had, had a tow hitch they requested from the same facility weeks prior and we were able to move in and leave the trailer without paying extra. The staff was amazingly friendly and extremely helpful.
BRITISHA H. | Premières impressionsArea is really small and kinda hard to get your items in. Gotta have a good back and strong arms to walk to your storage. I really don't think it's a good area for a storage. to rent truck yes. And prices are high
INGRID J. | Premières impressions