Le client n'a pas laissé de commentaire.Gerardo C.
Customer Reviews for U-Haul Moving & Storage of Apple Valley
Pour nous contacter
Apple Valley, CA 92308
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was wonderful, attentive, and helpful. Would always rent at this location for my truck needs.TIMOTHY M.
They ended up charging me for 2 days and I only had it for 24 hours I hope you can take care of this problem? Dante 760-221-3552dante H.
The van I rented was very strong going uphill and was getting 18,2 mpg too. Check in process was easy and checkout process was even easier. Thank you U-HaulCurtis N.
Le client n'a pas laissé de commentaire.MARIO M. | Premières impressions
All the staff was very nice and helpfulSteven P. | Premières impressions
Ac did not workLuis R.
Maybe a cabin Ir filter change smelled like smoker had been using itchris K.
Le client n'a pas laissé de commentaire.Kenny V.
This location was very professional and made my move very easy. I would recommend them to family and friends.MARK W.
Very happy with uhaul overall If in the future I’m in the need of storage I will come to you again.ROSENDO R. | Expérience générale
Employees that help me with the rental very good. as well as the one that received the vehicle back very courteous as well. A 10.Marco R.
Improve nothing! The young lady (maybe named Jessica) who checked me in, was professional and friendly. She checked me in very quickly and, to my surprise, lifted the 5-by-8 trailer onto my trailer hitch before I could get out of my truck. The trailer performed perfectly and my check-out (again with Jessica) was very fast. A very nice experience! Will rent with you again.ALBERT A.
Le client n'a pas laissé de commentaire.KATHLEEN T. | Premières impressions
Le client n'a pas laissé de commentaire.MARK W.
Nothing! Tony and his staff are always over the topCINDY S.
Le client n'a pas laissé de commentaire.Veronica C.
They had a sign at their drop off spot that said to wait there for assistance. No one came out, but after I went inside they were quick to help and very pleasant.Tim M.
Le client n'a pas laissé de commentaire.Flint W.
No hassle rental. The van I rented worked great for a 700 mile roundtrip through the desert.Stephen K.
Everything was great.SHERITA J.
Le client n'a pas laissé de commentaire.BRIAN S.
Great service overallRicardo R.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Ricky was greatCynthia S.
Le client n'a pas laissé de commentaire.BARBARA H.
Le client n'a pas laissé de commentaire.Ricardo O.
Le client n'a pas laissé de commentaire.Martin A.
Keep doing what you are doing!!Timothy T.
Le client n'a pas laissé de commentaire.edward D.
Le client n'a pas laissé de commentaire.James M.
Great customer service and staff at this location.JULIO D.
Brittany's was amazing!RICHARD A.
Good hard workers thank you 🙏Hector M.
It was an easy transaction with a knowledgeable employee! Merci.Richard P.
Le client n'a pas laissé de commentaire.becky T.
Nothing!. The personnel were kind and very knowledgeable.Brian C.
The windows on the truck were really dirty.Donald C.
Le client n'a pas laissé de commentaire.Miguel C.
Le client n'a pas laissé de commentaire.Bryce K.
Great customer service and a very friendly and helpful staff!KATHREN C.
Le client n'a pas laissé de commentaire.Tim B.
Sofia is great! Don't change a thing in Apple Valley.DAVID H.
Le client n'a pas laissé de commentaire.Paul T.
Uhaul is the BestElvert Z.
Great customer service, easy to pick up and drop off. I'll be back for all my uhaul needs!Laura H.
Staff there are AWESOME!!!!!ROBERT M.
Easy drop off. Clean facility.Mahlon B.
Le client n'a pas laissé de commentaire.Gordon C.
Le client n'a pas laissé de commentaire.Joshua C.
Friendly staff. Like new truck.john O.
Everyone at this location was awesomeTony D.
Nothing. Your great, davidDAVID S.
Le client n'a pas laissé de commentaire.Richard C.
Always professional And knowledgeable of equipmentGregory R.
Le client n'a pas laissé de commentaire.Kevin T.
Le client n'a pas laissé de commentaire.Jose T.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Verna S.
Le client n'a pas laissé de commentaire.Danielle G.
Jessica, Tony, Orion, Ricardo all amazing, informative, professional and truly go beyond with their customer service. Transparent and patient. Each experience with them as individuals has been very efficient and pleasurable. Given the chance they are kind efficent and thorough. Great experience with truck and storage rental. MerciApril S.
Customer service is excellentGregory R.
Le client n'a pas laissé de commentaire.MERCEDES R.
EXCELLENT spot!!!!Aaron J.
Le client n'a pas laissé de commentaire.robert C.
Le client n'a pas laissé de commentaire.keosha g. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTI M.
Le client n'a pas laissé de commentaire.Ozie S.
Le client n'a pas laissé de commentaire.Mauricio E.
Awesome serviceANTHONY M.
Outstanding people working at Bear Valley Rd. Unlike the scamming liars at 15811 Lorene Dr., Victorville, CA, who told me unless I purchase their insurance, if a tire popped, I had to pay for a new one. I will always go to one of two on Bear Valley Rd....They are THE BEST.Earnest K.
I would recommend this location bc the employees were very considerate and professional. The only negative comment I have is that this location does not have enough staff working at any given time. You have terrible wait times.Kellie C.
Orion made my U-Haul experience comfortable, and thorough; along with a friendly and warm customer service demeanor. Thank you Orion for your time. Will definitely refer and be a repeat customer when the time arises!!Bryan M.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Gregory R.
Le client n'a pas laissé de commentaire.Rebecca O.
It was my first time there and polite staff alsoSilvia H. | Premières impressions
Le client n'a pas laissé de commentaire.RAY E.
Thanks uhaulCarlos R. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph H. | Expérience générale
It was very easy.CAROL P.
Le client n'a pas laissé de commentaire.Juan V.
Excellent service...I am very satisfied ..trucks are in very good condition and clean. Good job U-Haul.Jaime C.
Le client n'a pas laissé de commentaire.BRENDA Y. | Premières impressions
The staff could be a little more professionalJanet W.
Rental and return process was relatively quick and easy!David Y.
Ensure rentals have adequate amount of gas. Was given a box trunk on empty and was informed that a gas station was located in the same lot. Still waiting for my refund for $85 had I returned the rental with 1/4 tank. And due to gas prices spike that is barely enough to refund the gas I had to put in it to return at the requested amount, which I did.JESSICA H.
Uhaul has been a Godsent in as much as we've relied upon Uhaul to provide necessities to move from CA to AZ. Their personnel are knowledgable and helpful in making it happen.Alexander V.
Nice people very professionalJUANITO O.
Great customer service very helpful. We appreciated this in this crazy world!Paul C.
Le client n'a pas laissé de commentaire.Sandy T.
Great crew working this location, very friendly and knowledgeable!Daniel L.
Le client n'a pas laissé de commentaire.SHELLEY W.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.Gilbert J.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Mary F.
Le client n'a pas laissé de commentaire.lucy M.
Le client n'a pas laissé de commentaire.Ana M. | Premières impressions
Le client n'a pas laissé de commentaire.Chris P.
Aloha Kakahiaka, To Whom It May Concern I said human beings sometimes want opposed to need and instant gratification seems to be more prevalent it became a norm in the mid-80s well it's gotten worse. I am not one of those people that think in this manner money is a basic conservative manner that a storage facility of such Notoriety if I owned it Offc Hrs should Open at 0700/30hrs and Close at 1800/1900hrs due too, Availability of storage and mostly due to more productive Ness regarding storage and or the rental of trucks yes there are after hours and before hours pick up and drop offs and so forth but it Hass to do with relating to the human bean from person to person interaction we are not robots we are not the idiot electronics that we have produced we are much more delicate much more superior and need the interaction. Whether you believe it or not those are the facts which means truth.ANTHONY H. | Expérience générale
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.Jessica J.
Le client n'a pas laissé de commentaire.Teresa M.
Le client n'a pas laissé de commentaire.Juliette H.
Le client n'a pas laissé de commentaire.Jim C.
Le client n'a pas laissé de commentaire.Jerry T.
Amazing customer serviceVanessa J.
Le client n'a pas laissé de commentaire.Augustina & Whitney D. | Expérience générale
No CommentANTHONY S. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD T. | Premières impressions
Le client n'a pas laissé de commentaire.Denise W. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph H. | Premières impressions
Extremely helpful and friendly. Everyone went out of their way to help me.STEPHEN T. | Expérience générale
ThanksCARLOS R. | Expérience générale
Le client n'a pas laissé de commentaire.Steven T. | Premières impressions
Le client n'a pas laissé de commentaire.WHANITA F. | Expérience générale
Olivia and Orion were very helpful.Robin D. | Premières impressions
Le client n'a pas laissé de commentaire.CARLOS R. | Premières impressions
Le client n'a pas laissé de commentaire.Mary T. | Expérience générale
Muy Mal servicio yo jamas regreso a este lugar y tampoco recomiendo a nadie . No son respectuosos y ademas son discriminatorios razistas Y nunca me dijeron que cuando llevara por primera vez a ese story no podia entrar a meter mas cosas . Casi lo rente con pocas cosas porque ya no me dejaron entrar asta que sacara las cosas . Y porque no tenia mi casa todadvia tenia que pagar otra vez y casi basio .ANA L. | Expérience générale
Love Uhaul as a storage facility aswell as Truck rentals!!SHAHE K. | Expérience générale
I have needed to store my belongings at a a few storage units in 8 states; and have had to rent Uhaul trucks too many times to count in my lifetime. Without a doubt, the Bear Valley location is BY FAR THE ABSOLUTE BEST!!! Hands down!! Orion is exemplary, he always takes time to check my tires, and show me what to do along my route to stay safe. Olivia as the manager runs a fantastic crew. "Big Truck" Tony had gone home before my arrival and I missed his helpfulness and great sense of humor! Even the substitute manager was great this final visit for me. I truly hope that these hard working, outstanding employees receive some sort of raise or recognition for being phenomenally above and beyond other Uhaul locations NATIONWIDE!! I thank them from the bottom of my heart for being so amazing!Melissa R. | Expérience générale
We weren’t aloud to put things into the storage only allowed to remove the stuff we already hadElyse F. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole T. | Premières impressions
Le client n'a pas laissé de commentaire.Louise Christina N. | Premières impressions
Le client n'a pas laissé de commentaire.angelina t. | Premières impressions
Not enough employees to attend to the customers. I had to purchase three storage units because of misinformation by the employees who didn't seem to know what they were doing. One employee who waited on me had bloodshot red eyes and reeked of alcohol!Lisa F. | Premières impressions
Orion was so polite and friendly. He answered all my questions and concerns. He took care of all my needs. You have a awesome employee. Thank you Orion :)Christine A. | Premières impressions
Nice new storage unitEarnest C. | Premières impressions
Hours are terrible for anyone who works… not the usual u-haul hours. Entry and check in process changed often. General manager was always rude and condescending. Messy and disorganized facility. Not worth the exuberant price at all. Do not recommend, not at all up to an standards or expectations.lauren a. | Expérience générale
The young lady who helped us was very professional. She had the sales pitch down.Leslie & Alisa C. | Premières impressions
Upon moving our stuff out of storage we noticed that several of our wood furniture pieces were damaged by what seems to be damp conditions while in your storage facility. It appears that your facility is not climate controlled. I am not happy that some of my furniture was ruined.Christine S. | Expérience générale
Le client n'a pas laissé de commentaire.viola n. | Premières impressions
Olivia, Tony, and Jessica were awesome help to me with my stay at the storage facility. I hope they all get some good raises. I am very happy for their help, thank you!RAYMOND A. | Expérience générale
Le client n'a pas laissé de commentaire.ZACHARY and SHAVAUN M. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco and Deserie M. | Expérience générale
Le client n'a pas laissé de commentaire.Jon V. | Expérience générale
Great job.La-wanda k. | Expérience générale
Le client n'a pas laissé de commentaire.Nilsa A. | Expérience générale
You close too early 5:00pm?Mary T. | Premières impressions
The hours were regular business hours plus weekends: 9am-5pm. As I understand it, since it's a new facility, the hours will be extended once new construction is completed. That said, the facility and the employees are top notch. I always got great service and was always greeted with enthusiasm, even on the hottest of days. Hurry and give your employees the a/c they deserve :) And laser tag after hours would be pretty rad.Anthony A. | Expérience générale
Excellent based on the staff, very helpful, above and beyond! Facility closing at 5PM was very, very difficult with a long distance move, and traffic. This required renting u haul trucks more times than would have been necessary if we could unload later in the day.Lydia I. | Expérience générale
Le client n'a pas laissé de commentaire.Phil L. | Expérience générale
Le client n'a pas laissé de commentaire.Tanzeela Z. | Premières impressions
Le client n'a pas laissé de commentaire.Leonia K. | Premières impressions
To expensive and didn't get are 2 months free storage and only got 71 back out of 371 and left 40 in gas in small truck my po box is 802 yermo ca 92398Rebecca & Penny M. | Premières impressions
Great serviceMario M. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon W. | Premières impressions
Le client n'a pas laissé de commentaire.HAELI H. | Premières impressions
Very helpful, and courteous. Great staff, well maintained facility.Zebulon Z. | Premières impressions
It's under construction, so the access hours are not convenient yet (9am - 5pm). However, I understand that they will change once construction is done, and the hours will be expand. However, I believe that a 24 hour access might be better.Anthony A. | Premières impressions
Le client n'a pas laissé de commentaire.Debbie & Gary C. | Premières impressions
The workers were very friendly and tried to work with me. There was no note online saying that they don't have the 24hr access yet due to construction. Since I was driving from fort Irwin the guy let me pass the time for about 10 minutes more. A major problem I did have was that I had reserved my unit a month in advance, I get there and they had gave my unit to someone else. They had no more for the size I wanted. So forcibly I had to up size. So now I have to pay the difference every time cause of mistake you guys made. Wasn't even offered a discount. I had to take it cause I had to store my item I had taken that day. Was also offered a free lock, they ran out of locks. Luckily they let me borrow one until I go back. There is a lot of extra money coming out of my pockets for the mistakes you guys made.michael m. | Premières impressions
Le client n'a pas laissé de commentaire.Jon V. | Premières impressions
Le client n'a pas laissé de commentaire.Magdy B. | Expérience générale
非常满意 接待人员非常热情 热心帮助我 非常感谢 Uhaulchenzhong s. | Premières impressions
Le client n'a pas laissé de commentaire.Ruben B. | Premières impressions
We reserved a unit online and when we got there the manager said she didn't have it and she wouldn't price match the one we had reserved because we had to get a more expensive unit. Under construction and so access to the unit is weird. And the hours are weird. My last storage unit we had a code and could access our unit at any time. Nice employees but it's just frustrating that we had to spend more money because their system messed up.MEGAN M. | Premières impressions
Le client n'a pas laissé de commentaire.Joyce R. | Expérience générale
Le client n'a pas laissé de commentaire.Erik B. | Online Move In
Everything was great and super easy.minus the moving of coursevictor a. | Online Move In
Tony was awesome help, thank you! Jessica and Olivia were very good help as well thanksRAYMOND A. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD G. | Premières impressions
Le client n'a pas laissé de commentaire.Steven G. | Online Move In
Access hours suck. Not happy with paying over $100 with no late hours. Some people work 6 days a week and shouldn't only have 1 day to access the unitNICHOLAS M. | Premières impressions
Le client n'a pas laissé de commentaire.Nilsa A. | Premières impressions
Rented storage. Was never offered to look at unit when I came to look at unit a week later I was told I had to park and walk my stuff in throw 3 long hallways. I'm a single mom with 3 kids which was obvious when I was alone getting the storage came back. To get my lock off storage only a week later and wasn't given a prorated amount for rent. For error on the uhaul centers part number making it seem like I drive around and pull up to drop off my stuff. Very unprofessional.Elizabeth K. | Expérience générale
Customer service was very Good thank youJohn & Anna P. | Premières impressions
Le client n'a pas laissé de commentaire.Teresita B. | Premières impressions
The facility is under-construction (which i didn't know until the day before I got there) so you have to unload on the side of the building- the asphalt in the parking lot that you have to unload on is very old and in bad condition which causes the wheels of the little carts they provide to get caught and your stuff falls off the carts. There is also an incline made of the same old asphalt that catches the wheels as well. The door is far from the storage units too. I wouldnt go back there if there were other options closer that had the size storage I needed available.Danielle B. | Premières impressions
Very clean, very organized. Staff was knowledgeable and helpful.Patricia S. | Premières impressions
Le client n'a pas laissé de commentaire.sonya l. | Premières impressions
Olivia and Jessica were the BEST! Great customer service, fast and friendly! Would definitely recommend this Uhaul!! Thank you again for your help ladies!!!MELEANA P. | Expérience générale
Le client n'a pas laissé de commentaire.Sapphire P. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN R. | Premières impressions
Le client n'a pas laissé de commentaire.Sylvia P. | Premières impressions
Clean, bright, and friendly storage. Loving the new convenient building location!Tim S. | Premières impressions
When we arrived to the location it was about to close in 30 minutes and they were renovating so they weren't 24/7 access yet. The move-in process was going to take a bit of time and our uhaul trailer had to be returned to a different facility. It was looking real tragic until they came back and apparently the trailer we had, had a tow hitch they requested from the same facility weeks prior and we were able to move in and leave the trailer without paying extra. The staff was amazingly friendly and extremely helpful.BRITISHA H. | Premières impressions
Area is really small and kinda hard to get your items in. Gotta have a good back and strong arms to walk to your storage. I really don't think it's a good area for a storage. to rent truck yes. And prices are highINGRID J. | Premières impressions
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