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RICHARD G. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
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Access hours suck. Not happy with paying over 100 $with no late hours. Some people work 6 days a week and shouldn't only have 1 day to access the unit
NICHOLAS M. | Premières impressionsStaff is always awesome and very helpful love this place. Keep up the awesome work
WILLIAM P.I forgot the name of the guy who helped me but he provided an outstanding service. Hooked up the tow dolly to my truck. Made everything easy and smooth. GREAT service. Im not from that area and i got stranded so u-haul was there for me.
GERARDO L.Rented storage. Was never offered to look at unit when I came to look at unit a week later I was told I had to park and walk my stuff in throw 3 long hallways. I'm a single mom with 3 kids which was obvious when I was alone getting the storage came back. To get my lock off storage only a week later and wasn't given a prorated amount for rent. For error on the uhaul centers part number making it seem like I drive around and pull up to drop off my stuff. Very unprofessional.
Elizabeth K. | Expérience généraleThe check in process was very unpleasant.. what happens if you don't have a IPhone??? that will turn some customers away because not everyone has one.
MARIE I.Customer service was very Good thank you
John & Anna P. | Premières impressionsI will be using them in the future as well as recommending them
JUSTINA P.Local customer service told us that we could switch from a van to a pickup truck without warning us that this is not possible without an instate driver's license. Additionally, there was no pickup truck available at the location we were going to.
Jack C.Excellent customer service. Outstanding!
GARY M.The facility is under-construction (which i didn't know until the day before I got there) so you have to unload on the side of the building- the asphalt in the parking lot that you have to unload on is very old and in bad condition which causes the wheels of the little carts they provide to get caught and your stuff falls off the carts. There is also an incline made of the same old asphalt that catches the wheels as well. The door is far from the storage units too. I wouldnt go back there if there were other options closer that had the size storage I needed available.
Danielle B. | Premières impressionsTreat them well like they did me .
KARL H.Very clean, very organized. Staff was knowledgeable and helpful.
Patricia S. | Premières impressionsMake sure ALL trash and wires are removed from trailers before they leave.
REBECCA S.Nothing. It was a very good experience.
Karl H.Excellent service à la clientèle
HARRY H.nothing excellent service friendly staff with all around great experience
Daniel C.Olivia and Jessica were the BEST! Great customer service, fast and friendly! Would definitely recommend this Uhaul!! Thank you again for your help ladies!!!
MELEANA P. | Expérience généraleAttendant was courteous and helpful great experience I believe you have the system “down to a tee†thanks!!!
Ronald M.GREAT GREAT GREAT CUSTOMER SERVICE!!! location is prefect and staff was amazing and helpful. I had a last minute need for a uhaul and the staff was more then helpful!!
DANYL W.Maintain Service level.
MICHAEL H.rs Discount for seniors
VANESSA C.Cleaned truck bed To return except r some few peebles underneath Lining end refused our to clean i charged 200 $refused to proviide us receipt of the cleaning service she used Ollivia no manners not asset to Company .
BONIFACIO R.Fuel consumption
JAMES W.Equipment was ready and well maintained. Staff was efficient and helpful.
Edward P.Clean, bright, and friendly storage. Loving the new convenient building location!
Tim S. | Premières impressionsAll the people are fantastic one of the best corporate uhauls I've rented from.... Olivia and Orion are great
DAVID B.Nothing overall was the best experience I have had.
priscilla P.great service
JAMES S.When we arrived to the location it was about to close in 30 minutes and they were renovating so they weren't 24/7 access yet. The move-in process was going to take a bit of time and our uhaul trailer had to be returned to a different facility. It was looking real tragic until they came back and apparently the trailer we had, had a tow hitch they requested from the same facility weeks prior and we were able to move in and leave the trailer without paying extra. The staff was amazingly friendly and extremely helpful.
BRITISHA H. | Premières impressionsArea is really small and kinda hard to get your items in. Gotta have a good back and strong arms to walk to your storage. I really don't think it's a good area for a storage. to rent truck yes. And prices are high
INGRID J. | Premières impressionsThe customer service at this U-haul is excellent!! They are all so courteous, professional, and patient. I have recommended them to all of my friends!!
MICHELE L.Everything was excellent
JENNIFER S.The rep I dealt with was very kind and professional. She got me checked out thoroughly and quickly which I appreciated.
Jasmine W.I loved the customer service I received. I really appreciate the upgrade and patience that the young lady had over the phone by checking if the equipment was there and also the overall treatment. Not sure what her name was, but she deserves a raise and praise for making uhaul the place to go back anytime I need a moving company. Thank you so much especially during the pandemic where we are all feeling down but with that weekend experience, it made my whole day even better!
Diana P.Maybe being more specific on location it was technically the wrong address by a few numbers but we found it eventually
Javier C.Great customer service! I will definitely be using your services in the near future again.
JENNY C.Keep equipment clean, and continue to be proficient. Merci encore!
Bettie J.Please have the staff not trick and/or lie to the customers because that's exactly what happened to me this weekend.
LUIS S.The lady and man helping us was very nice and made the return very easy.
Samantha O.The two employees that took care of me this evening were kind and professional!!!!! I will only rent from this location from now on. They were outstanding!!!!
KARI C.You guys were helpful. Small issue - fixed within minutes and I was out my way! Thanks a bunch!
ARACELY B.Friendly helpful staff
Timothy S.Easy in and out at this location~
Susan S.Very quick and ez to use the ap
MICHAEL P.Best U-Haul I've ever been to Staff very fast n took care of business
Carlos R.Nothing...everything was excellent....great customer service
BRIAN A.Place some chairs in your waiting area.
BRANDON T.The man and woman that work there are very rude and have a very bad attitude customer service is horrible
Ryan O.Excellent service at this location
Michael P.The staff here is always fast and friendly!
lewis M.Nothing. Keep up the good job. Very helpful, very pleasant, and yes, I will returnðŸ˜
MELVIN K.Great, keep up the good work, great attitude, patience and overall customer setvice. Always a pleasure. 😃
MELVIN K.Everything was great thanks
ANASTASIA D.The best of the best of the best.
GAUDENCIO R.Customer service representative polite and friendly. Need direction signs as to where to return the truck on their property. We parked and started again three times!
Frank C.Olivia was great to work with. She was very professional and knowledgeable about the rental. She guided me thru the process and took care to make sure all of my needs were covered.
EUGENE U.Get a better customer service representative
Tiffiney G.This location had great employees and were happy to help me with my moving needs. Thank you for everything and I hope to work with you all again.
andre W.Your advertising says you keep your promise. In reality, you DO NOT. I had to drive 40 miles out of my way to pick up a trailer reserved almost two weeks prior at the location where I live. The trailer was not used the previous day and could have been delivered to my PROMISED location, but your company is TOO CHEAP to provide customer service anymore. You did not even offer a discount for my 80 mile round trip detour. Also, your employees were not wearing masks as directed by state and local mandates, nor did they require customers to wear them despite a sign on the door.
CHRISTIAN W.Unfortunately, the manager is a bit sassy and a “know-it-all†and talks down to customers. The gentleman who arraigned my reservation and the gentleman who did my hook up sure made up for the young manager who needs a course on how to treat customers.
RONETA B.Your guys were very helpful and great! Thank you!
CECILIA R.Helpful staff and an easy process to reserve a rental when you need one.
KAYLA D.