Le client n'a pas laissé de commentaire.JOSEPH C.
Customer Reviews for U-Haul Moving & Storage of Apple Valley
Pour nous contacter
Apple Valley, CA 92308
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I got ripped off and still no refundChristian F.
Le client n'a pas laissé de commentaire.Tracy D.
Le client n'a pas laissé de commentaire.MELISSA R.
Excellent service, everyone was very professional, courteous and went out of their way to make sure my needs were met. I will continue to utilize this location for any future rental truck needs.Debra M.
Awesome and courteous staff. Highly recommend this storeANTHONY M.
Le client n'a pas laissé de commentaire.JESSICA D.
Le client n'a pas laissé de commentaire.JEFFREY H.
Le client n'a pas laissé de commentaire.ADRIANA M.
Open early but ck in was great to be automatedJOSEPH W.
Olivia, Tony, and Jessica were awesome help to me with my stay at the storage facility. I hope they all get some good raises. I am very happy for their help, thank you!RAYMOND A. | Expérience générale
Le client n'a pas laissé de commentaire.ZACHARY and SHAVAUN M. | Expérience générale
Excellent service à la clientèle.TERRELL G.
Le client n'a pas laissé de commentaire.Francisco and Deserie M. | Expérience générale
Le client n'a pas laissé de commentaire.PETER M.
Le client n'a pas laissé de commentaire.DAWN R.
The employee that helped me is very unprofessional with poor customer service skills. He lied about my gas tank being almost full. I picked up the truck almost on E and they charged me 45 $because I turned it in the way u picked it up, but it's my fault for trusting employees word. Never again will I rent from uhual because of the lying people they hire.Evelyn A.
Le client n'a pas laissé de commentaire.Jon V. | Expérience générale
Great job.La-wanda k. | Expérience générale
Le client n'a pas laissé de commentaire.KYLE S.
Le client n'a pas laissé de commentaire.Nilsa A. | Expérience générale
You close too early 5:00pm?Mary T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL R.
Orion and Ricky were great. :)KIMBERLY C.
Le client n'a pas laissé de commentaire.ELIZABETH Q.
The hours were regular business hours plus weekends: 9am-5pm. As I understand it, since it's a new facility, the hours will be extended once new construction is completed. That said, the facility and the employees are top notch. I always got great service and was always greeted with enthusiasm, even on the hottest of days. Hurry and give your employees the a/c they deserve :) And laser tag after hours would be pretty rad.Anthony A. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER J.
Excellent based on the staff, very helpful, above and beyond! Facility closing at 5PM was very, very difficult with a long distance move, and traffic. This required renting u haul trucks more times than would have been necessary if we could unload later in the day.Lydia I. | Expérience générale
Le client n'a pas laissé de commentaire.GUSTAVO G.
Le client n'a pas laissé de commentaire.TERESA F.
Le client n'a pas laissé de commentaire.GUSTAVO G.
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.LATONYA H.
Le client n'a pas laissé de commentaire.DONALD S.
Le client n'a pas laissé de commentaire.Phil L. | Expérience générale
My daughter said she cleaned truck before she returned it and when I called and talked to the employee Tony he said that it wasn't clean and they were going to charge me 25 $when I know my daughter I know that she cleans up when she uses stuff also she said that the truck overheated! They didn't make up for that!SANDRA B.
Le client n'a pas laissé de commentaire.TONI F.
Le client n'a pas laissé de commentaire.SARA A.
Le client n'a pas laissé de commentaire.Tanzeela Z. | Premières impressions
Le client n'a pas laissé de commentaire.LIZET C.
Le client n'a pas laissé de commentaire.JERRY G.
Le client n'a pas laissé de commentaire.Corina L.
Le client n'a pas laissé de commentaire.Leonia K. | Premières impressions
Le client n'a pas laissé de commentaire.Dustin C.
The local site could not be better in any way, service, staff, attitude, service.DAVID B.
To expensive and didn't get are 2 months free storage and only got 71 back out of 371 and left 40 in gas in small truck my po box is 802 yermo ca 92398Rebecca & Penny M. | Premières impressions
Le client n'a pas laissé de commentaire.KAITLYN M.
Great serviceMARIO M. | Premières impressions
Hurry the construction and be open longer.Stephen A.
Le client n'a pas laissé de commentaire.Sharon W. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.SHARON W.
Le client n'a pas laissé de commentaire.HAELI H. | Premières impressions
Very helpful, and courteous. Great staff, well maintained facility.Zebulon Z. | Premières impressions
Have inventory available when promised.SONIA F.
Le client n'a pas laissé de commentaire.TERRY LEE W.
Le client n'a pas laissé de commentaire.JOE V.
It's under construction, so the access hours are not convenient yet (9am - 5pm). However, I understand that they will change once construction is done, and the hours will be expand. However, I believe that a 24 hour access might be better.Anthony A. | Premières impressions
Le client n'a pas laissé de commentaire.THERESA Q.
Had to go to three separate locations to pick up my truck even though it was my scheduled area.MEGAN C.
This facility tried their best to accommodate my needs after the mess created by flagstaff uhaul and uhaul customer service due to their many lies.JAMIE J.
Not sure why but this location Hass billing issues where they bill you days later for hundreds after you have paid with no explanation.MATTHEW M.
Le client n'a pas laissé de commentaire.Danny E.
Le client n'a pas laissé de commentaire.RACHAEL R.
Roll up door was temperamental, otherwise great experience.JOHN R.
Wonderful service, will come back to this location, and will recommend.LEEANN R.
Staff very professional .RAY E.
Friendly, helpful and quick!Sharon B.
Le client n'a pas laissé de commentaire.Debbie & Gary C. | Premières impressions
The workers were very friendly and tried to work with me. There was no note online saying that they don't have the 24hr access yet due to construction. Since I was driving from fort Irwin the guy let me pass the time for about 10 minutes more. A major problem I did have was that I had reserved my unit a month in advance, I get there and they had gave my unit to someone else. They had no more for the size I wanted. So forcibly I had to up size. So now I have to pay the difference every time cause of mistake you guys made. Wasn't even offered a discount. I had to take it cause I had to store my item I had taken that day. Was also offered a free lock, they ran out of locks. Luckily they let me borrow one until I go back. There is a lot of extra money coming out of my pockets for the mistakes you guys made.michael m. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew C.
It was a rough start but overall a decent experience. I will say, your employee Orion is rude and unhelpful for he refused to help service myself and my boyfriend over a little misinformation that we didn't know. If I was aware that I needed a local address, since I recently just moved from Northern California, I would have already reserved for the truck instead of the cargo van. Instead of properly explaining this in a kindly manner, Orion slammed my drivers license and got all loud and snarky and refused service without going above in customer service. Not sure what his problem is, but hope I'm not the only customer who's dealt with his attitude. Jessica, who was the second employee, helped further assist and made the experience more pleasant. Ricky has amazing customer service.SAMANTHA M.
The vehicle was well maintained but one major issue I had was the amount of fuel in the truck when I picked it up. it was just barely an 1/8 of a tank. Not knowing how much fuel I would need I put in 100 $. When I dropped of the truck it had more than 3/4 of a tank. If the vehicles on the lot for local rentals are to be kept empty than guidance should be given on how much fuel estimate will be needed based on MPG.. Basically I could have put 25 $in the truck and been fine. Moving is so stressful already. Moving is expensive. I wasted 75 $on fuel.Andrew S.
Nice customer service with professional knowledgeable people and your equipment was top knochCHRISTIAN T.
Le client n'a pas laissé de commentaire.Jon V. | Premières impressions
Once again, this U-Haul location was great! Easy online reservation, smooth pick-up and easy drop-off make renting here a pleasure!SUSAN S.
I had an excellent experience at this location. Both staff members were very polite and knowledgeable. I don't recall the gentleman's name that assisted me, but he did a great job and was very knowledgeable.SEANCHRISTOPHER M.
Le client n'a pas laissé de commentaire.Magdy B. | Expérience générale
非常满意 接待人员非常热情 热心帮助我 非常感谢 Uhaulchenzhong s. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA B.
Le client n'a pas laissé de commentaire.Ruben B. | Premières impressions
should really provide a phone mount, the ones for normal cars don't fit, and everyone needs the gps on the phone nowadays. it's really inconvenientCHIFUNG L.
We reserved a unit online and when we got there the manager said she didn't have it and she wouldn't price match the one we had reserved because we had to get a more expensive unit. Under construction and so access to the unit is weird. And the hours are weird. My last storage unit we had a code and could access our unit at any time. Nice employees but it's just frustrating that we had to spend more money because their system messed up.MEGAN M. | Premières impressions
Le client n'a pas laissé de commentaire.Joyce R. | Expérience générale
Le client n'a pas laissé de commentaire.Erik B. | Online Move In
Everything was great and super easy.minus the moving of coursevictor a. | Online Move In
Hot in the office - they need A/CLarry K.
Le client n'a pas laissé de commentaire.BRIAN A.
Tony was awesome help, thank you! Jessica and Olivia were very good help as well thanksRAYMOND A. | Premières impressions
Everyone was top notch. In and out in 10 minutes. This is how a store should be run, take notes 816 MCO.James W.
Le client n'a pas laissé de commentaire.cindy B.
Le client n'a pas laissé de commentaire.JOEL M.
It would be nice that since there was a delay in getting into the truck because it was just returned, but the fact that they took it to get fuel. This is not a problem. The problem is that it only had a quarter tank to start off with! Nothing like stressing on running out of gas during your use! Please at least put a half tank in!!Stephen O.
Le client n'a pas laissé de commentaire.RICHARD G. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM E.
Le client n'a pas laissé de commentaire.FELICIA C.
Le client n'a pas laissé de commentaire.ROGER B.
Le client n'a pas laissé de commentaire.cheryl L.
Le client n'a pas laissé de commentaire.Steven G. | Online Move In
Access hours suck. Not happy with paying over 100 $with no late hours. Some people work 6 days a week and shouldn't only have 1 day to access the unitNICHOLAS M. | Premières impressions
Le client n'a pas laissé de commentaire.ERMA M.
Staff is always awesome and very helpful love this place. Keep up the awesome workWILLIAM P.
Le client n'a pas laissé de commentaire.Nilsa A. | Premières impressions
I forgot the name of the guy who helped me but he provided an outstanding service. Hooked up the tow dolly to my truck. Made everything easy and smooth. GREAT service. Im not from that area and i got stranded so u-haul was there for me.GERARDO L.
Le client n'a pas laissé de commentaire.BLANCA C.
Le client n'a pas laissé de commentaire.LUIS L.
Rented storage. Was never offered to look at unit when I came to look at unit a week later I was told I had to park and walk my stuff in throw 3 long hallways. I'm a single mom with 3 kids which was obvious when I was alone getting the storage came back. To get my lock off storage only a week later and wasn't given a prorated amount for rent. For error on the uhaul centers part number making it seem like I drive around and pull up to drop off my stuff. Very unprofessional.Elizabeth K. | Expérience générale
The check in process was very unpleasant.. what happens if you don't have a IPhone??? that will turn some customers away because not everyone has one.MARIE I.
Customer service was very Good thank youJohn & Anna P. | Premières impressions
Le client n'a pas laissé de commentaire.LEE RIVER L.
Le client n'a pas laissé de commentaire.ERNEST A.
I will be using them in the future as well as recommending themJUSTINA P.
Le client n'a pas laissé de commentaire.STEVEN M.
Local customer service told us that we could switch from a van to a pickup truck without warning us that this is not possible without an instate driver's license. Additionally, there was no pickup truck available at the location we were going to.Jack C.
Le client n'a pas laissé de commentaire.Dylan S.
Le client n'a pas laissé de commentaire.DENNIS P.
Le client n'a pas laissé de commentaire.GUY C.
Le client n'a pas laissé de commentaire.Robin W.
Excellent customer service. Outstanding!GARY M.
Le client n'a pas laissé de commentaire.Teresita B. | Premières impressions
The facility is under-construction (which i didn't know until the day before I got there) so you have to unload on the side of the building- the asphalt in the parking lot that you have to unload on is very old and in bad condition which causes the wheels of the little carts they provide to get caught and your stuff falls off the carts. There is also an incline made of the same old asphalt that catches the wheels as well. The door is far from the storage units too. I wouldnt go back there if there were other options closer that had the size storage I needed available.Danielle B. | Premières impressions
Treat them well like they did me .KARL H.
Very clean, very organized. Staff was knowledgeable and helpful.Patricia S. | Premières impressions
Le client n'a pas laissé de commentaire.RODNEY H.
Make sure ALL trash and wires are removed from trailers before they leave.REBECCA S.
Nothing. It was a very good experience.Karl H.
Excellent service à la clientèleHARRY H.
Le client n'a pas laissé de commentaire.Cassandra C.
Le client n'a pas laissé de commentaire.sonya l. | Premières impressions
nothing excellent service friendly staff with all around great experienceDaniel C.
Olivia and Jessica were the BEST! Great customer service, fast and friendly! Would definitely recommend this Uhaul!! Thank you again for your help ladies!!!MELEANA P. | Expérience générale
Attendant was courteous and helpful great experience I believe you have the system â€œdown to a teeâ€ thanks!!!Ronald M.
Le client n'a pas laissé de commentaire.Sapphire P. | Premières impressions
Le client n'a pas laissé de commentaire.SIONE T.
Le client n'a pas laissé de commentaire.Thomas G.
GREAT GREAT GREAT CUSTOMER SERVICE!!! location is prefect and staff was amazing and helpful. I had a last minute need for a uhaul and the staff was more then helpful!!DANYL W.
Le client n'a pas laissé de commentaire.JEFFREY T.
Maintain Service level.MICHAEL H.
rs Discount for seniorsVANESSA C.
Cleaned truck bed To return except r some few peebles underneath Lining end refused our to clean i charged 200 $refused to proviide us receipt of the cleaning service she used Ollivia no manners not asset to Company .BONIFACIO R.
Fuel consumptionJAMES W.
Le client n'a pas laissé de commentaire.JOHN R. | Premières impressions
Le client n'a pas laissé de commentaire.Sylvia P. | Premières impressions
Clean, bright, and friendly storage. Loving the new convenient building location!Tim S. | Premières impressions
When we arrived to the location it was about to close in 30 minutes and they were renovating so they weren't 24/7 access yet. The move-in process was going to take a bit of time and our uhaul trailer had to be returned to a different facility. It was looking real tragic until they came back and apparently the trailer we had, had a tow hitch they requested from the same facility weeks prior and we were able to move in and leave the trailer without paying extra. The staff was amazingly friendly and extremely helpful.BRITISHA H. | Premières impressions
Area is really small and kinda hard to get your items in. Gotta have a good back and strong arms to walk to your storage. I really don't think it's a good area for a storage. to rent truck yes. And prices are highINGRID J. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.