Customer Reviews for U-Haul Moving & Storage of Attleboro

Évaluation :

5

Rien

Évaluation :

5

Customer service was excellent 🌟🌟🌟🌟🌟

Évaluation :

5

There was a connection broken on the driver's side visor so the visor would not stay in place. Tape would not hold but pushing it to the side window kept it out of the way. Staff were very pleasant and helpful both checking in and out.

Évaluation :

5

The lady that work at the Attleboro Location Excellent Costomer service..

Évaluation :

5

Curtis and Harry were very professional

Évaluation :

5

Very good customer service at pick up location.

Évaluation :

5

I would definitely give the young woman who helped us check in a raise, she's definitely worth keeping. She was great, I think her name was Shara?

Évaluation :

5

I rent a trailer here twice a year for the last 8 years and have seen staff change over the years. This year uhaul has the best team in place they have had in a while. The whole experience was outstandingâ€" very efficient. Great job uhaul!

Évaluation :

5

Best location I've dealt with. Easiest, most inventory and latest hours.

Évaluation :

5

You're a young guy he's easy to talk to and he gets it done quick

Évaluation :

5

Nothing. Service was fast and friendly, and the vehicle was clean and easy to handle. Checking back in at the end was a breeze as well. Excellent experience!

Évaluation :

5

Austinson was great in helping me return the car

Évaluation :

5

Nothing they did a excellent job

Évaluation :

5

The person I talked to was very polite and helpful and took care of everything disconnecting

Évaluation :

1

My wife called looking for a trailer to transport a lawn tractor. The person recommended a 4x9 trailer. The tractor was to small for the tractor deck. When I went back to the store to get a bigger size, the answer was there were no other trailers available. I held on to the trailer for a number of hours. When I dropped it off in the afternoon I saw a larger trailer parked in the same space it was in the morning. I will NEVER rent from this location again and will make sure all of my family and friends hear how I wasted my time renting from uhaul.

Évaluation :

4

Not much to improve. Small area to maneuver vehicle in. Pleasant staff.

Évaluation :

4

I booked the appointment on U-Haul.com, reserved the specific trailer, date/time. When I went to location, they cancelled my online order, re-entered all my information, mis-identified my truck, put in wrong trailer. Claimed they could not see my original reservation but were able to cancel it. So who knows, seems like the computer systems are a mess/disconnected. Service people were helpful, cordial.

Évaluation :

5

Both employees I delt with where very professionnel and nice to my four year old .

Évaluation :

5

The staff was extremely helpful and friendly.

Évaluation :

5

Very helpful staff also

Évaluation :

4

location was closed when i dropped the vehicle off

Évaluation :

1

I was overcharged. No one is taking my calls or hearing my complaint. I have not received my money back, and have been a loyal customer now for over 12 years. This is not right.

Évaluation :

3

Make sure the van doesn't smell like a dump so you have to drive with all the windows open just to keep from vomiting

Évaluation :

4

Clean the truck next time

Évaluation :

5

I returned my trailer at 3:00 am SPOTLESS and I even put it back in the EXACT place I picked it up from. I was charged an after hour fee of $20.00. This policy was not and is NOT made clear to the customer. I suspect it's hidden in the exceptionally lengthy contract. This policy is simply a way to steal money from the consumer. I suspect the justification would be to the affect what if it was dirty, damaged or some other complete bullshit response. My actions did nothing but incur less work for your employees. My actions made your workplace a safer place..This was one piece of equipment an employee did not need to move eliminating a possible injury. I will contact my attorney general office to bring this business practice to their attention. Additionally I have contacted my local newspaper and an investigative reporter will be meeting with me. Shameful way to make a buck. You have every renters information if they drop early and there is a problem you have what you need to handle any situation.

Évaluation :

5

Improve the app. We were unable to use it. We kept trying to submit the picture of the gas and mileage but it just kept spinning and spinning and timed out. Luckily there was a very, very, helpful employee that came out and checked us in.

Évaluation :

5

Staff was great.

Évaluation :

5

Everyone was professional

Évaluation :

5

The gentleman working was beyond helpful with my rental.

Évaluation :

1

I turned my truck in early the over night drop I was charged 20 for returning my truck early. Customer service never explained this process.. it's very misleading

Évaluation :

3

Maintain equipment. Truck was a mess and in poor condition. Definitely has a carbon monoxide leak. One head light out. Truck was dirty on the inside and needed to be swapped out before we took it. Steering wheel had unknown liquid that was sticky and needed to be cleaned. Severe vibration on the highway and truck was wandering. Unsafe. Many defects on the outside of the truck. Dents, scrapes etc. not impressed at all.

Évaluation :

5

This is second time I have rented from this location. Both times I was in and out pretty quick. Prompt and courteous service.

Évaluation :

5

Rien

Évaluation :

1

Horrible Horrible situation and service, never again

Évaluation :

1

Make sure that the customer gets all he addded to his cart.

Évaluation :

1

Our furniture and clothes are all heavily damaged by mildew (despite using several humidity reducing canisters) and rodents. There was no food in our unit, but the amount of rodent droppings that I had to sweep out was disgusting. The price was much higher than anywhere else and snow/ice removal did not seem to be a priority. I would not recommend under any circumstances.

Évaluation :

5

Very friendly staff. Carlos was very helpful

Évaluation :

5

Gentleman behind the counter was quick, eager to help and thorough. Upon return, I was met by another gentleman who checked me in in no more than 60 seconds. Was a painless and very accommodating experience.

Évaluation :

5

Nothing - The gentleman who was working who helped check me in was incredibly nice and super helpful!

Évaluation :

5

customer service was great

Évaluation :

5

I was very satisfied, keep up the good work.

Évaluation :

5

Great service.

Évaluation :

5

nothingy to improve great help from Luke

Évaluation :

1

I used the truck for 7miles, I paid for 10miles before getting the truck and the guy charged me extra 5,79$. On the contract it said full tank but it wasn't full it was before the mark.

Évaluation :

5

I was a bit surprised Hyannis location had no vans or even small trucks for my move. However, I was able to rent a van in Attleboro a and get 98 % of my belongings in it from a studio. Very convenient to rent, pickup and helped me out a lot on a stressful move where our own truck had broken down, necessitating the rental. Very good experience for us.

Évaluation :

2

I left my valuable family heirlooms at your facility in Attleboro Massachusetts on pleasant st. When I came to retrieve them from my storage unit, they were all destroyed by rats and water damage. Nearly everything was destroyed

Évaluation :

5

Will definitely come back for my moving and storage needs!!!

Évaluation :

5

s/o

Évaluation :

5

Nothing, the young man who was working there was very professional and polite

Évaluation :

1

Placed my order online to be picked up at 9am. The website was malfunctioning so had to go in. The guy opening didn't show up until almost 9:15 and charged me for the rental when I had already paid online. Tried to work it out with customer service online and they were useless. Now I have to go back to the store to see if they can fix it. Feel like I'm just going to end up fighting it with my bank, and considering the in store fee was $40 more than what online charged me, that's probably the charge I'll be fighting.

Évaluation :

4

Improve the after hours procedure including the 24/7 online return feature. It didn't work correctly and when we called customer support, the woman was rude and not helpful.

Évaluation :

5

I booked and had to cancel my container. There was no problem and I got all my money back. Thanks You U Haul! I will be using you guyz foreva more! Tom Graham Bellingham Ma.

Évaluation :

1

The staff at the North Attleboro, MA office are always rude and NOT helpful. They want to charge 139,65 a month for a unit yet know one is helpful.

Évaluation :

3

Disappointed by not getting first months free for storage.

Évaluation :

5

U-Haul should make van rentals one way state to state. Overall very good experience again. Great folks at the Attleboro, Ma location.

Évaluation :

5

Everyone at the facility was helpful and polite and assisted me with everything and anything. Would definitely use Uhual for any storage or moving purposes.

Évaluation :

2

Guy who works there doesn’t seem to know very much and is never in the office I think this place should have more than one employee on site at a time .he was very nice though

Évaluation :

4

I was surprised to see that storage area is not fenced in and locked. I was given a gate code but there is no gate.

Évaluation :

2

I vacated this unit prior to the end of my “free month” due to an experienced employee who did not check me out properly I continued to receive bills and late notices.

Évaluation :

1

Overpriced. Then you raised prices again.

Évaluation :

4

Only issue is that I continue to get letters and emails indicating that I still owe the monthly payment and late fees after having met with the staff to close my account prior to due date.

Évaluation :

3

Overall, an underwhelming experience. The layout of the parking lot is unfortunate. Hard to navigate if the lot is full & there are more than a couple of customers. Office staff wasn't necessarily rude to me, but they weren't exactly friendly or very helpful either. Calling this location is pointless; I've yet to have someone answer. Try another location unless this is your only option. Storage unit itself was as described, and dusty, but otherwise clean. For the price of the unit though, and the overall customer service experience I would recommend going somewhere else.

Évaluation :

4

The particular unit I rented looked like someone got sick in it! There was a really bad stain on the floor, though it didnt smell bad, I took it as the location and size were good. I put down plastic and then towels on the floor to protect my items. Please repaint unit 9, first floor inside the building at the Attleboro MA Pleasant St. Location! The staff was always very helpful and polite.

Évaluation :

5

Staff was very helpful and friendly, and problem solving oriented.

Évaluation :

2

Poor exit interview. 2 days late and I was bullied and harassed. Very unpleasant

Évaluation :

4

Pleased with our d experience. Would secondly use it again. Thanks

Évaluation :

3

The one way truck fee is out Regis way over priced

Évaluation :

1

Never doing business ever again with Uhaul.

Évaluation :

5

The staff was accommodating and thorough. Will use them in the future.

Évaluation :

4

My check in was delayed when the clerk said go to storage container 25, I will take care of this guy (who was behind me), then I'll meet you out there to take UHaul lock off. He didn't show for 20 m

Évaluation :

4

The boss was great. The helper was no help.

Évaluation :

2

Very rude customers service managers service is very poor.

Évaluation :

5

I felt comfortable

Évaluation :

5

Merci

Évaluation :

5

Everything went very smoothly!

Évaluation :

4

Great place to deal with always helpful

Évaluation :

4

Trying to call Uhaul is a nightmare. I have yet to receive my refund from August and credit of 5 for not needing the blankets and returning them. The hold time is over an hour to try to get this

Évaluation :

5

I rented the u-box for storage at my house for 3 months. Was very convenient and driver communicated well. Merci!

Évaluation :

5

EVERY ONE WAS ALWAYS VERY FRIENDLY AND HELPFUL, WOULD USE YOU GUYS AGAIN IN HEART BEAT! THANK YOU

Évaluation :

2

When no one answered the phone after several tries. I settled the account over the 1-800 number and was told I was 'all set' and did not have to return to the location. Now I have a bill! no communica