Évaluations des clients U-Haul Moving & Storage of Atwater Village
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Atwater Village
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Raphael F. le
I felt completely ripped off. $60 + $15 gas total for running 2 small errands in town, 4hrs total. this is so ridiculous... shame on you with your $19.95 false advertisement.
Ramon M. le
Thank you Astrid, Carlos and Albert for getting me a vehicle on a last minute run. I could always count on you. Best uhaul in town. Keep up the superb customer service.
Miguel M. le
Recently rented a pick up truck from this location. Coming up to the truck in the lot was a vehicle parked really close to the driver door. Almost any space to even open the door halfway. Asked an employee if the car can be moved to better access the truck. The employee's response was "just get in through the other side". Which was also a tight squeeze from the door to a light post. A box truck near the driveway making it difficult to even get the truck out. Next time I would just like to be ready to go.
Kevin F. le
Best U-Haul location in LA.
Jon B. le
It's not the location, it's your whole reservation process was ridicules frustrating uncertain and unprofessional and probably the whole company needs to get it together!
Duncan S. le
Very friendly and fast
tony n. le
Everything is good .
RAUL V. le
Fletcher is my new go to! Kenneth is amazing. Very professional , courteous and a rockstar. In fact the entire team was all smiles and very accommodating. It’s very refreshing to receive a great and the right level of consumer service and shopping experience.
Jack R. le
Made reservation 2 days earlier to pick up Truck at Glendale. Reservation was meaningless as they didn't have my truck. Luckly there was one at another location, but I don't recommend UHaul. If you can't trust a reservation made by phone and confirmed by email and text what's the point. Needing a truck at a particular time isn't a casual affair. Never again. Unfortunately the web is full of these kinds of reviews. In office staff was courteous, but the biz model stinks. If you're doing VERY short hauls with no time restrictions, ok. They're expensive otherwise. In this case you don't get what you paid for.
Pauline A. le
Really professional service,
Stephanie B. le
Friendly staff and quick check out.
Richard M. le
Increase the number of employees
Ramon M. le
Carlos and Astrid are awesome. Always friendly and great representatives of this location. Excellent customer service.
Connor C. le
A gal named Astrid helped me, and she was really great. Went out of her way to be kind and helpful. Would definitely recommend to a friend.
Sophia C. le
Astrid was very helpful and pleasant! Moving isn't fun, but she made the experience as painless as possible
Chris K. le
Owner was one of the rudest people I’ve ever dealt with. She scammed me on gas, added massive hidden fees, was unacceptable in every aspect. She’s a shit stain on the U-Haul brand and should be replaced. I’ll never rent from U-haul again.
LUIS O. le
Customer Service Reps should answer the company policy more polite and give a proper answer and not be rude when a customer ask a question regarding the policy.
Jason H. le
Easy and top rate customer service
jonathan z. le
I don’t like to use the link sent to me via TEXT to confirm the fuel level, milage and damages on the truck. I believe that is something the employee at the site still needs to conduct with the customer. This company is truly doing a disservice to the customers to confirm all these matters before taking possession of the vehicle via the link or app.
Jaime C. le
Your mobile checkout was a disaster! Sent me to different locations saying that my reservation was good and it wasn’t. Not happy.
julie g. le
Thanks Astrid you were very helpful and I was happy that you knew exactly how to fix the mix up with my rental reservation. Thanks to your other Co workers for making the pick up and drop off process easy.
Christian T. le
Manager/Owner was a total dick. I believe his name is Kenneth Neal. I actually called him an asshole to his face. They messed up my return 3 times yet blamed it on me and the manager/owner literally told me to my face that “I wasn’t listening” and “that’s on you” I had to explain to him that I did everything he had asked me to do to the letter and I proved it. He didn’t like being wrong and tried to take it out on me. Absurdly unprofessional.
gary g. le
I thought everyone was great! Ken and Monica and even the two service guys were right on! The 26’ long truck was intimidating but proved to be an easy drive!
Kaitlyn D. le
Employees were extremely helpful in resolving and issue and went above and beyond.
Alyssa H. le
I originally opted in for the mobile pick up. I didn’t receive any instructions so I tried to ask one of the employees when I arrived since there were no signs, etc. There were NO OTHER customers there. This man was rude and dismissive. The woman who was working kept cussing. They forgot the dolly I had rented and then basically threatened me that if I dented the “brand new” van, I would have to pay for it. Also, wouldn’t answer any of my questions. It was a HORRIBLE experience.
Michael M. le
Nothing. Give raises to the staff as they were both tremendously helpful and informative.
Joseph R. le
Great and fast service. I am super happy with my experience and rental.
jonathan g. le
Customer service was horrible - both people I dealt with were rude and impatient.
jennifer w. le
read your notes. i called to give feedback after i dropped the vehicle off
steve m. le
Staff is very professional and provided prompt service
abigail l. le
Kenneth and his staff were excellent, helpful and informed and friendly. I would definitely go there again.
Nancy S. le
Staff was friendly and helpful
Alex S. le
Yes I do
Dawn H. le
Very helpful and friendly staff!
tigran p. le
Very poor service, no customer service. U-haul is trying to automate the process but sacrifices quality of service. Policies need to be reviewed, where they do not hassle the customers.
Cindy R. le
No comnent
keoina f. le
Staff has great customer service GM is very accomadating
Eddie M. le
This is 2nd time renting from this location. Can't imagine going any where else. Staff is very professional and cordial. Made entire process painless. Couldn't be happier with service provided. Thank you!
cindi D. le
kiana and Tim and Astrid and Monica are four names that I remember because of the fact that everyone was so VERY friendly and helpful. It is unusual to remember so many names for a customer service experience . I think the fact that I do remember their names speaks for itself. Wonderful place. Knowledgeable, professional, helpful, made me feel welcome. thanks!!
Rigo A. le
Great Place to Rent a Box Truck.
MICHAEL M. le
The people that work at this location are amazing! Thank you! I use this location multiple times a year and I'm always pleased with the service! Great Job!
Nathalie B. le
The interior was a little dirty from previous drinks being placed down and the right door wouldn’t close unless you closed it hard.
Briee-Ann O. le
Great moving experience thanks to Uhaul.
Ray C. le
It was all good. The guy that I dealt with is totally professional, efficient, and on top of everything. I go to this location at least twice per year because of him.
Robert C. le
Nothing ...was incredible service
Eduardo M. le
Absolutely best customer service ever. Staff throughout is A+ Will defiantly recommend to friends.
richard l. le
Excellent service. A pleasure to do business with you. Thanks.
Julie G. le
I am tired of renting from you and getting only a partially filled tank. I only went about 5 miles. The gal at the time of my rental told me to not worry about the gas. I didn't and then was charged $6.50 for gas when I returned it. I will go elsewhere next time for rental.
Daniel P. le
Great crew at this location!!! Knowledgeable and friendly,. Always go there to rent trucks and trailers.
Kenneth N. le
Great establishment in the right place with a Great staff!
Ramon M. le
Thank you Keoina, Carlos and Astrid for your excellent customer service.
Karen d. le
Bam bam bam done.
dave a. le
Friendly. Good strategic location too. Right in the middle of a lot of things so one doesn't have to go to far with the rental truck to get where you want to go. Thanks.
Sonia N. le
Kiara provided wonderful customer service. She is very knowledgeable of the products and services.
Ramon M. le
Excellent customer service by Carlos, Astrid and Kiona. Great team. We at Ariel’s Flowers use this location all the time for our event needs.
Eduardo N. le
Everything was perfect. Took no time to do the paperwork and hook up the trailer. Thank you for your excellent service.
Stefan O. le
Carlos was super helpful and a very nice representative of U-haul. That guy deserves a raise or a promotion
sandra p. le
Kianna was very kind and professional...making this move a great experience. Thank YOU.
Helena G. le
Great experience and the staff at this location was really nice!
Ramon M. le
Thank you Carlos and Astrid for your superb customer service. It’s a pleasure to deal with you guys.
Douglas D. le
I liked the service from Ken at Atwater so much that I will go back th that store again in June for the move of our second and final furniture load to Texas.
Ryan P. le
Helpful staff, expeditious service.
Ilse G. le
I make a reservation over a week ago for 10am they did not have the truck at the site another customer were supposed to dropped off but didn’t change the time at noon and change it again for 2 pm I will not recommend this particular store
Rick W. le
Manager was snarly as I picked up reserve truck with only I/8 of gas. I expected truck to be fueled and not have to find a gas station when I left Uhaul.
Brianna D. le
Location is smaller than I’m used to and has no customer parking so it was a bit of an extra hassle. But the employees were very nice and helpful and overall the check out/check in of the vehicle went smoothly. The truck itself was very old and a little cosmetically beat up, but it was all superficial and it ran well for it’s age.
Ramon M. le
I love this place. At a last minute need we went to this location and Carlos and Astrid took care of me immediately. I was on my way in the cargo van in 15 mins. Thanks for the great customer service.
VASKEN H. le
I WAS TREATED LIKE A KING. CLEAN VAN, FAST SERVICE, GOOD PEOPLE. THANKS
Martha C G. le
Continue with the great service and friendly plus helpful staff. They have lots of patience and professionalism.
Raymond g. le
None
Melissa G. le
Great customer service!
Mark A. le
The staff at Atwater Village is the Greatest. They helped me complete several of my winter/spring projects that I have for the garden/House. Plus as a "Do it Yourselfer" it's our go to location to refill your propane tanks for the grill.
KIERAN I. le
Make sure all the lights work.
Ramon M. le
Thank you Carlos and Astrid for your superb customer service. It’s always a pleasure dealing with you guys.
Johanna H. le
The gentleman managing the place by himself was awesome. He remained cool and calm and friendly even when there was a line of people waiting and he was the only one there to assist everyone. Thanks so much! - Janel with FoLAR
Thomas H. le
Very good customer service. I was a bit hesitant to use this location as some of the reviews on Yelp were less than favorable. However, I can say the staff was great and I had no problems at all.
carmen s. le
There was a bit of a wait. This isn't a big deal, but ackowneding the customer and letting them know you will be with them shortly is appreciated. Nobody said anything to me or the growing line. It also helps to manage expectations. I appreciate being acknowledged, instead of ignored.
Rodrigo A. le
Customer service excellent, system excellent, good prices but there is always a but, not worth it to mention with what I have already said.
ROBERT C. le
Ken is the best customer service uhaul representative ive met. And keona is great too!
dennis m. le
everything was fantastic, exceptional service. Kind and friendly staff, easy in and out.
Nea F. le
The only thing that takes a ling time is online getting the car doing verification. U guys should do it same time we’re doing the reservations.??
William D. le
Original trailer rental (2-1) was given an old unit that after checking it out came up with a faulty electrical wiring problem that blew out a fuse in my car: no tail lights on car or trailer. Had to leave the loaded trailer at the pick-up location to get my car repaired. On return was given a brand new trailer that I had to pay to have the load transferred to the replacement unit. Incomplete refund on the original rental contract.
Edward P. le
Mobile orders should remind you to pick up your equipment.
Kathryn H T. le
This U-Haul site trains its employees to be polite, patient and friendly to all customers. They also do their best to handle customers quickly.
Kysionia D. le
The customer service at this location, exceeded any expectations or concerns I had, given the amount of customers waiting to be serviced.
delores a. le
Thank you
Jonathan M. le
The two ladies were amazing help!! Definitely getting my next truck with them.
carlos M. le
just continue the way you are
ray H. le
all staff were great at location. much appreciated.
Jackie P. le
Staff were friendly and efficient. Carlos processed me out and Dante processed my return. Both were very professional.
Martha D. le
I love this UHaul location. It is by far the best I have found in LA and I recommend it to everyone. Thanks guys!
Roberto V. le
Kenneth has a very good vibe !
Hannah U. le
I went to pick up my uhaul because I received a call telling me the van was ready to be picked up. When I got there, they didn’t have the van and suggested I go 30 minutes away to another location. I wasted my money on an Uber to get there and then had them figure out a closer location. When I got to the new location, they didn’t include any of the rental equipment I paid for and I didn’t realize until I got to my next location. This was an overall very stressful experience and i wouldn’t suggest anyone use this company.
karl h. le
Brakes needed servicing - braking at freeway speeds made steering wheel vibrate hard; brakes were "soft" and pedal did not engage until depressed to the floor. Suspension was poor.
brandon r. le
The manager here is attrocious. He just has a bad attitude with everyone, customers and employees alike. He is rude and doesn't make you feel welcome at all, and will go so far as to ignore customers They gave me a truck with the wrong mileage and fuel tank readings before swapping me out.
hector g. le
Suggest to the customers. If you have a smart phone, go around & video record the truck inside & out while inspecting in with me.
steven k. le
Employee's were very friendly and helpful.
Caitlin W. le
they are so attentive and helpful, even checking on me when i did mobile pick up! i needed to use a uhaul twice in the last month and even though i moved closer to another location i came back to this one. it’s the best!
john k. le
never again! $466 for a 2 day 10 foot truck rental from LA to Palm Springs! Ridiculously expensive!!
heinz a. le
Clean...Friendly..Quick Every item seemed clean..
HERAND S. le
Normally I do not submit comments unless I’m unhappy about the service, however, this location deserves a good review. This is best Uhaul location that I’ve seen the past 40 years that I’ve been renting trucks. This facility and the trucks are very clean and Inhabe seen the magner and his assistant are continuously working to keep them clean. The Manager and his assistant are very courteous, knowledable and helpful; and they try hard to make this location the best.
Jasmine L. le
Love the staff and the convenience of updated checking in and returning methods with 24/7 return using your phone. Brilliant!!
Jbran S. le
Even though one person was helping me who was kind and patient, this other person who first talked to me was mean and treated me like I was an idiot. He at one point came and took away the nice person from me for 10 minutes leaving me sitting in the dark not knowing what was happening. He was aggressive with his tone and overall acted superior to me. I will not come back to this location for this reason.
miyoko s. le
Xlnt handling, superduper customer service. Will visit again upon our next truck rental.
Ramon M. le
Thank you Ken for taking care of our last minute Valentines Day need. We at Ariel’s Flowers can always count on this location. Thanks to Carlos and Dante for checking us out in a quick manner. You guys are awesome.
albert f. le
The transmission was loud. Revd high. Sucked up the gas.
Mark L. le
Great customer service, friendly and described my options on size of rental and explained method of payment very well. Great price for enough time rented & great sizes. Location was clean and organized.
K Ellison M. le
Astrid & Carlos & the manager whose name I forget were absolutely amazing! So friendly and helpful, made the whole process easy.
David L. le
The employee who handled the process was great. No issues whatsoever.
Alyssa M. le
They made moving simple and easy.
Driss C. le
I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.
Ben H. le
Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).
Clark R. le
I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew
melissa s. le
Had a great experience here. Staff was always helpful
Derek B. le
Such a friendly and helpful crew!
Rachel S. le
na
Tim S. le
Terrible
donna h. le
Staff was always very friendly and helpful.