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Louis H.Customer Reviews for U-Haul Moving & Storage of Atwater Village
Testimonials From Recent Customers
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Just to have it clean
Butch N.All went well, pick up and return. Online reservation recommended.
David B.Again, the customer service in person was fine. The system is clucky and not user friendly.
concepcion B.Fletcher Dr Uhaul is awesome. I rent on a weekly basis, and the team is fantastic and go out of their way to assist you. Thanks to Carlos,, Albert and Amy. You guys are awesome. Keep up the excellent work.
RAMON M.Everyone I interacted with was super nice and friendly. They were also very prompt and answered my questions
Sara L.When making the appointment I said that my time is limited and was told it will take up to 90 minutes. When I came to the appointment I was told that they could not do the installation that day but should come back next day same time. I came back the next day and was told the installation takes about 90 minutes. After 90 minutes I returned and asked how much longer and was told „a few more minutes“ but it turned out it was another 90 minutes - overall 3 hours. It would have been much better to set expectations right from the beginning.
Ulrich H.Employees were great - nice and friendly. Check out was easy, check in was easy. Would definitely rent from this location again.
Susan B.The total bill was $245.53. I was charged: $245,53 $45,04 $91,95 An overcharge of $136,99 Sure, maybe they're pending. I CAN'T SPEND THAT MONEY ON THE GROCERIES WE NEED RIGHT NOW. ASSHOLES!
ALLAN H.Cuando entregas te sacan más dinero aunque solo usaste 2 horas ellos te sacan más de lo acordado y estoy hablando que lo entregue con gasolina y en perfecto estado, no, no recomiendo esta localización, vallan a otra.
roberto N.need to check the box for broken strap holder .mine were broken
michael G.Gas tank supposed to half full but was less than that. Had to take a pic and upload to prove actual fuel amount.
Marvin F.Nothing, ever team member was excellent and helpful.
FRANK H.Everything was great-I sure wish you had the furniture mover I reserved but aside from that you guys are my Uhaul
Jason B.The checkin process needs work. I specifically completed the “express checkin†steps in advance to expedite the process on day of reservation. But then I STILL had to take fresh photos of my DL, wait for approval, AND collect keys from staff inside. Would have been easier to just checkin in person. When I finally did complete the steps, the app had my return time wrong which was confusing and annoying. Also, the truck had 1/4 tank of gas which required me to fuel up right at the start of my journey and the oil was low and due for a change. The best part was that the fellow who received me on return was friendly and efficient.
Suzanne A.Very easy to get a last minute truck for a few hours. Staff was very nice and knowledgable. The inspection tool was fairly easy, although I would say to allow people to zoom in on the photo that is provided.
Alec P.Absolutely insanely expensive! It used to be like $20 to rent a truck. For 1 day and 44 miles, it cost me over $150. While U-haul is handy, the cost is ridiculous!
Ken F.Everyone was so nice and helpful always
Sarah H.The experience was excellent. Staff was very helpful. I was in and out quickly. I called for some information and staff was able to assist. Dropping off the u-haul was easy.. I was out in less than 10. minutes
Juan G.Didn't know what he was doing. Had to get another employee for each step. No one showed me the U-Haul or what to do. Didn't give me furniture pads I payed for and then had to get refunded. Overall just not helpful at all. Originally did t choose this location but U-Haul moved my reservation to them.
Lauren R.The person who put my trailer on was not very friendly. My chains dragged and I had to redo them. Trailer was pretty dinged up and dirty when I got it.
Allison H.the gas tank was on empty when i rented. i had to first fill it up and was afraid there was even enough gas to get to the gas station. this is SUCH a HORRIBLE part of renting from UHAUL. it's SHAMEFUL that you have to FIRST gas the truck before you can use it. i have to find a new rental company. this is getting REALLY old!
rick T.Great location, they really know what they are doing here
DERRICK A.Customer service is Excellent! at Atwater location. They are very helpful and professional 5 stars!.
ALICE C.Impose a frequent renter
GEOFFREY A.Was forced to pay an upcharge for the larger TV box. I had prepaid for the medium size one but they sold them out after I had already reserved one.
Alexander F.What a pleasant experiance. U-Haul exceeded all expectations. Extremely thankful for the experiance and professionalism and easy online booking fee design.
Sabino M.Excellent customer service
Scott K.I wish it was 24/7 access
James C. | Expérience généraleRien
Edward C.Great service; friendly!
BRIAN H.They had me outta there in like 2 minutes. Awesome!
Scott P.The Chi return feature was a little bit confusing and hard to use, the requirement of having to have location services on, was a little bit weird even though I already had my location services on. I'm not even sure if I did it right I think I did, but it was just a little bit disjointed there should be a dedicated site or some thing for the key return.
Patrick G.Excelente
anna A.Right rear tire had a gash on the sidewall
Javier E.thanks for making a tough move a little easier!
Heather D.Very professional and welcoming. Quick to respond. Danny is terrific as is Gonzalez's
DENNIS C.Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member's mistake.
Nicholas S. | Expérience généraleThe young gentleman who seems to run the shop is excellent. So professional. A pleasure.
Jason M.Excellent service. We use this place to refill propane tanks and on this visit, did a last minute pickup rental. Check in was easy and check out was excellent...Leon is always there it seems and is kind and helpful. Thanks for your help!!
Joanna M.I wasn't told to clean the trailer or get charged a $15 fee. I left the trailer in exactly the same condition I received it and was charged $15 because I didn't sweep a little dust .
colin D.Service was very friendly and professional.
KEVIN W.When ever I need a truck U-Haul is there for me. I don't use them very often so when I do, it seems they have a new fleet of trucks and always in good condition.
STEVEN K.Employees are chaotic and contradictory. New employees are poorly trained. Definitely downgraded from the location it once was. One employee combined my reservations and messed up my return times. Another felt it was his duty to tell me I didn't rent there much and wasn't worth any consideration from his manager. Another sent a non-closed receipt after I returned gear. Still another complained openly about a fellow employees hygiene, and a final employee made special note that the computer systems don't work at this location. Poorly managed location. Would not do business with them again.
Don T.I loved the 24/7 drop-off service! I appreciated the employee telling me about it, as I would not have know this was an option.
Stephen L.Very nice worker
Jeradrdo D.Excellent customer service. No line. Very helpful
Carol K.This location is better than our usual Hollywood location. They had a big stock of vehicles and the guy helping us was super friendly and knowledgeable.
Melanie R.Customer service is always superb. Team is always courteous and willing to help. Many thanks to Carlos, Albert and Cosme , for great service this busy weekend. Ariels Flowers.
RAMON M.Excellent service à la clientèle
Anthony H.Super easy to get in & out. I was told no parking on site but there were a few cars on the lot when I came in and when I dropped the truck back off.
Ryan P.Nothing, all was good!
FRANCOIS-PIERRE C.I did rent 26 truck last week two times one on 5/16/2022 at Fletcher 90065 Truck had check engine light on less than 1/16 on gas gauge ,on sunday i did rent again on 5/22/2022 i was given same Truck 26 with same problem check engine light on and FUEL LEVEL LOW AT PICK UP .when i asked to uhaul employee about these issues said an excuse IT IS NO FAIR THAT KIND OF BAD SERVICE AND MAINTENANCE ON TRUCKS I TRIED TO GET IN TOUCH TI REPORT TO A SUPERVISOR BUT ALL EMPLOYEES THERE ARE SAME KIND A SAME REVIEW WILL BE POST ON YELP FACEBOOK YAHOO ABOUT THESE THANKS
JUAN C.Amazing workers helping to check out the reserved vehicles quickly. Merci.
Tessa V.Excellent help desk service! Thank you!
Tessa V.Do the pics of damages on car differently
Andrew L.All the employees were prompt and very helpful in getting me the service I needed on time.
Yemi O.Excellent service. One of the workers even jumped my battery when the care wouldn't start. Courteous, helpful staff.
Donald K.The room did not have my free lock inside and I had to go out and buy one cause the place was closed.
Salena C. | Online Move InService was great. Everyone here is so efficient and friendly.
NATALIEI R. | Expérience généraleI need 24 hour access please.
David R. | Premières impressionsThe staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.
CHRISTINE G. | Expérience généraleShould have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st
robert m. | Expérience généraleVery friendly and professional
Nounik G. | Online Move InThese associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.
dalton G. | Premières impressionsGreat team at this location. Excellent customer service and always on top of things. 5 stars all day.
AARON J. | Expérience généraleI was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...
Pietro S. | Expérience généraleThe friendly staff and clean facility make this facility awesome!
Debbie S. | Expérience généraleThe entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish
TRISH S. | Expérience généraleFor the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Merci.
ANA M. | Expérience généraleN/a
JOSE ROMEO F. | Expérience généraleKen & his staff always made me feel part of their community. I was actually kind of sad to leave.
thomas g. | Expérience généraleI put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.
Anna C. | Premières impressionsFriendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!
cyndi D. | Expérience généraleAucun
Raymond g. | Expérience généraleMerci
delores a. | Expérience généraleThey made moving simple and easy.
Alyssa M. | Expérience généraleI'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.
Driss C. | Expérience généraleVery friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).
Ben H. | Expérience généraleI've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew
Clark R. | Expérience généraleHad a great experience here. Staff was always helpful
melissa s. | Expérience généraleSuch a friendly and helpful crew!
Derek B. | Expérience généralena
Rachel S. | Expérience généraleTerrible
Tim S. | Expérience généraleStaff was always very friendly and helpful.
donna h. | Expérience générale