Customer Reviews for U-Haul Moving & Storage of Atwater Village

Évaluation :

5

You guys are the best #1

Évaluation :

5

The whole experience was a pleasant. Thank you

Évaluation :

5

the whole process of renting went smoothly, very pleasant service. Please keep it up.

Évaluation :

5

Everyone was great

Évaluation :

5

I rented a 15' truck and was charged fir a dolly that was inside (even though I didn't request one)... I had to move it out of the way because of the items that I was loading... if possible to not automatically load a dolly when renting out the trucks that get in the way so we don't get charged an additional 7 $... for moving it out of our way... I don't think 7 $is a lot but when it's not necessary it kind of makes you feel like you're being taken for 7 $... I rented the 15' truck because I needed the space in a 15' truck not the space plus a dolly... just my opinion... also it's very difficult to see my receipt and haven't received and email with the final charges so that would be helpful if it was available on the app. thank you.

Évaluation :

5

Very helpful staff. Amazing human beings.

Évaluation :

5

They went above and beyond to accommodate my needs alway a pleasure doing business at that location.

Évaluation :

5

Much improvements are needed on your online reservation system. Renting a trailer for longer than 24 hours is still not available. In addition, my original trailer reservation wasn't available and no body contacted me ahead of the time. If I didn't follow-up with u-haul pro actively I would have wasted my time at my scheduled to pick up time and date.

Évaluation :

5

Everything is great we love the good customer service

Évaluation :

1

Fix the rentals before letting others use them the last one I got off this location was the most horrible experience of my life. Also clean the cabs before returning them please and thank you.

Évaluation :

5

All good

Évaluation :

5

Perhaps prompter service in person

Évaluation :

5

Alberto contacted me as a reminder "my U-Haul Rental is still pending pick-up." I like that for sure. And he was helpful and easy to work with. . .for someone like myself always in a hurry, I like having that the Atwater Village 90039 U-haul staff are readily available and expeditious. Thanks. B

Évaluation :

4

Love uhaul

Évaluation :

5

i always use this Uhaul and always been great.

Évaluation :

5

Nothing carilos was amazing and helpful Excellent service... the best

Évaluation :

5

On-site overnight parking

Évaluation :

5

Everyone was super helpful.

Évaluation :

5

Very nice employees They were able to get a vehicle quickly for me

Évaluation :

5

My return was completed by Carlos, and he was extremely personable & helpful.

Évaluation :

5

Hire more employees like Carlos, Alberto, Joe, Cosme, and Cesar!

Évaluation :

4

LOVE YOU UHAUL Thank you for the for your services. Without out you. I can't help my customers.

Évaluation :

5

Every thing looks alright to me

Évaluation :

5

Very helpful /Friendly.will go extra mile to help you out

Évaluation :

5

Bar codes on the rented vehicle for easy edentification

Évaluation :

1

Employee by the name of Angel is the perfect example of someone who goes to work to collect a paycheck & go home. He looks completely annoyed at the fact that his job is to interact with people in general. He looks miserable attending customers especially explaining the process, example: Angel completed transaction for biggest truck & looked surprised when asked as to how I would need to upload & send pictures. Didn't even want to explain, went as far as to ask me why I didn't know how to do it. As a first time uhaul customer, no, Angel, I do not know what your company's process is. Looked completely irritated when asked to please show how to do it. Did a very brief & annoyed example & walked away to talk to his co worker. I am in the medical field, I deal with patients every single day, I will never understand people who do the BASIC customer service with this type of attitude. My advice, we don't want you in the medical field, stay in your bare minimum customer service position if you've ever considered the healthcare field. The ONLY reason we would come back here again, would be for the rest of the employees who show what true customer service is.

Évaluation :

5

Very friendly and professional

Évaluation :

5

Everyone was helpful and courteous. Alberta provided excellent service during my checkout.

Évaluation :

5

Staff is always efficient and friendly.

Évaluation :

5

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

Évaluation :

5

This is the best U-Haul location I have ever been to, and I've been to a lot. PHENOMENAL customer service!

Évaluation :

5

The person that received the uhaul was surprised with how dirty you guys gave us the truck was outside cause inside I already tried to clean it.

Évaluation :

5

Service was wonderful, friendly, polite, and informative!

Évaluation :

5

very friendly and helpful, thank you!

Évaluation :

5

The two phone numbers and calling both is ridiculous!!! What a waste of time and invasion of privacy that I have to provide a friends number!! Stop wasting my time when you have my CC and License already.

Évaluation :

5

Leon assisted me and he was very helpful both with checking out and checking in the truck. He made the experience very pleasant! It was my best experience at this location.

Évaluation :

5

Very BAD CARS. ALWAYS!!!!😡😡😡😡😡

Évaluation :

4

Previous two online representative were unprofessional. They both were pushing me to get track back early ,because they have another customer. Question. Why you are advertising daily price to customers? What does it mean? Representative can ask to know estimate or approximate return time but have not right to put customer under the pressure for returning time.

Évaluation :

5

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

Évaluation :

5

Great Staff, very professional and very Helpful...

Évaluation :

5

I've used u-haul since 1978. This office is the best and the others were good. Great crew. Great service!! Easy in and out.

Évaluation :

5

Customer guys who assist me was really a professional and have a knowledge of what's going in this business,and I make sure if I need to rent again in the future I will definitely go to this branch ....thank you

Évaluation :

5

Always friendly and courteous thankyou.!!!!

Évaluation :

5

Keep the good work

Évaluation :

5

Super helpful and nice workers!

Évaluation :

5

I have dealt with this location for a very long time I always had a professional experience I appreciate the kindness and professionalism of the manager and all the employees thank you

Évaluation :

5

Don't text me at 2:30am to do a survey

Évaluation :

5

Want to thank Kenne excellent service and definitely go back he was thourou and kind

Évaluation :

5

I didn't have a reservation. The Philippine guy helped me. Really helpful.

Évaluation :

5

The "contactless" system needs to be simplified to minimize time and any errors. I did not pick up key from a lockbox...was handed the key. I prefer this method to rent because it can be contacless, but more importantly, I don't like wasting my time waiting in line...and simplifying the system would be greatly appreciated

Évaluation :

5

Por favor Mas personal que hable español en esta locacion Gracias

Évaluation :

4

I think his name was Kenneth. Great guy. I appreciated his assistance and willingness to help.

Évaluation :

5

perfection cannot be improved - great staff --never a disappointment Denni C.

Évaluation :

1

Morning crew attitude was horrible, minding their own business, customer service was degraded, Monica Hayes is one of the worst sales representative I've ever meet, I would not come back to this U-Haul because of her, but not everting was bad, the guy who attend my return was super friendly, polite and professional unfortunately I couldn't got his name.

Évaluation :

5

Love uhaul

Évaluation :

5

The staff there at the tule of arrival was professional,helpful and courteous. Same staff was there when we dropped ig off the following day. Great team

Évaluation :

5

The check for damages by the customer is irritating. If we pay for isurance to cover ANY problem, why do i have to go and check everyside and top of the van I'm renting?

Évaluation :

4

Mention the mileage cost at rental time. Put it in bold large print on your website.

Évaluation :

5

Super simple renting process. Love the reminder call regarding my pickup time because I got busy doing other things and missed the designated p/u time by an hour and a really nice lady called to follow up. Wonderful staff, would rent again

Évaluation :

3

I originally booked a truck at the Hollywood location. When I got there I was told that location didn't rent overnight trucks and that I should try the other location for my reservation. It was a huge inconvenience and I had to spend extra money commuting back and fourth. The customer service on the phone took forever to speak to me but luckily the young lady sherrie was able to book a new reservation for me. If the Hollywood location doesn't do overnight rentals, they shouldn't be able to book them on the website. If I had an alternative company to choose from I would have.

Évaluation :

5

5 STAR ESTABLISHMENT!

Évaluation :

5

Keep up the positive attitude..on line check in was a bit confusing.

Évaluation :

5

The young lady who helped me provided truly Excellent service!!!

Évaluation :

2

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...

Évaluation :

5

The friendly staff and clean facility make this facility awesome!

Évaluation :

5

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

Évaluation :

5

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Merci.

Évaluation :

5

N/a

Évaluation :

5

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

Évaluation :

3

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Évaluation :

5

Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

Évaluation :

4

Aucun

Évaluation :

4

Merci

Évaluation :

5

They made moving simple and easy.

Évaluation :

5

I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Évaluation :

5

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Évaluation :

5

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Évaluation :

5

Had a great experience here. Staff was always helpful

Évaluation :

5

Such a friendly and helpful crew!

Évaluation :

5

na

Évaluation :

1

Terrible