Évaluations des clients U-Haul Moving & Storage of Atwater Village
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Atwater Village
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spencer l. le
The online check in didn’t work several errors gave the same truck to two customers when I went to pick it up. Just really difficult and annoying and untrustworthy. Luckily the staff there just checked me in. But it took a while. Really defeats the point of online check out check in
Louis W. le
Pull the rental vehicles out of the very narrow parking spaces for customers before they depart.
David G. le
I have zero complaints about the staff. They are super friendly and professional AND very patient with an irritated customer like me who keeps having to add invasive procedures to my checkout process. Last time it was calling a friend to verify my name, this time it's a picture of my face. There has to be a better way to verify the customer's identity without resorting to this protocol. It's a truck rental not passport control. I am done renting from Uhaul after this last addition. "All the info will be purged when you return your rental" That sounds simple but if companies like Equifax, Yahoo and Marriot can be hacked how can anyone possibly trust a budget rental company that now has both sides of my driver's license, a picture of my face and closest associates on record?
Laura M. le
My issue is with U-haul policies not this store in particular. To announce once I get there that I must allow a photo to be taken of me because I am renting a cargo van is unacceptable. You already take my phone #, insist on an alternate #, take a photo of my driver's license and have my cc #. That should be enough. Instead I am threatened with a piece of paper from management that says the employee will get fired if they do not take my photo. To top it off, now I have to confirm via my cell phone the mileage, gas and condition of the vehicle before leaving the lot. There is ZERO customer service being provided by U-Haul and due to other's abuse we are all paying the price. Stop being putting it all on the customer and look for better ways to improve your business besides technology, invasion of privacy and threats!
Sulma M. le
Very nice teams work there good service
Gregory R. le
This the second van I have rented from Here in the last month. They are way understaffed and need help!
Hannibal K. le
While Monica was really helpful, the person who was assigned to help me was abusive, unprofessional and defensive because he lacked the ability to understand the internal discrepancy created by Uhaul should not affect the customer. Monica had to step in to rectify.
Kevin O. le
Keep your reservations to the location you promised in your email verification. I was jacked around several times and I was not guaranteed a truck.
Gary G. le
The entire staff is excellent!
Madeleine K. le
more efficient customer service
Desiree G. le
The customer rep gave me a smaller truck than I asked for, before my reservation I asked him to show me the exact truck he made me feel he knew which truck I was talking about, when I went for pick up the truck was smaller he blamed me when I told him off after being upset he got rude and was cursing at me back, he charged me for a dolly that was never in the truck, then told me later he would charge me .89 cents a mile instead of $1.09 a mile he never honored the rate, I won’t be coming back to this spot ever again they are so unprofessional.
Eduardo M. le
Unequivocally the best place to rent a truck from. Superior customer service. Kenneth went above and beyond to assist me after I locked keys in back of truck. Uhaul has a great person working for them.
Adriana Y. le
Get rid of the confusing 1/8-1/4 tank gas policy. It doesn’t make sense and is misleading. Just have customers refill the tank like a car rental place does. Also, to improve your service and help out your customers, offer rides home!
Joel S. le
Drop off was simple and an agent was with me as soon as I pulled in. The process only took a couple of minutes.
Samuel R. le
Well, I received a call letting me know that my cargos where ready, the guy on the phone told me I can pick them up, but when I get to the store they made wait 1hra. Not nice!! Other than that everything good!!
Fabian H. le
Great fast service, I had a last minute reservation, I was in a hurry and the employee helped me out quickly and effectively! Upon returning the truck I received great service as well! Thank you guys so much for helping me out with my last minute U-Haul truck rental will be coming back soon!!!
Ashlee V. le
Astrid Lopez was friendly and super helpful!!!:)
Mike S. le
Hard working and courteous staff....highly recommend both locations I visited
Wilmer C. le
I paid for moving equipment that was never provided. This is the sole reason for making my family's move to a new home a horrible and an abominable experience - unless you enjoy lifting furniture in 90-degree weather. #uhaulfamous #uhauladventure Thank you for the experience.
Linda B. le
Look ok
Nicolas B. le
The owner was very mean to the person that was helping us. I think the work environment felt toxic for both. Maybe they just had a bad day, but overall it made him look not professional they way he treated her.
Jovito G. le
The vehicles are new but the staff are distant and guarded. They lack the human touch.
Cynthia V. le
Jessy was super helpful, friendly yet very professional. He is the reason I would definitely return to this location. He was the friendliest from all 3 other employees who were present.
Dawn B. le
Easy to find and access!
Ramon M. le
Thank you Monica and Albert for great customer service, since I was a walk in with no reservations and you guys were so busy. Thank you for the great attitude, that made the wait very pleasant. Keep up te excellent customer service. “ Ariel’s Flowers”.
Ramiro H. le
Excellent work
Gracia M. le
The representative took too long to open another account, but he was nice, polite, and gentle.
Kathleen W. le
i rented a truck and had reserved it online. The check-in process was quick, efficient, pleasant and professional. As was the process of returning it. The truck seemed brand new, easy to drive. Thank you.
Xun G. le
The pickup wait was too long - need more staff to help customers; the rear right turning light was broken which was dangerous. Otherwise the staff attitude was great
DAVID W. le
Even though it's busy the staff works hard to get everyone checked in and out as quickly as possible.
Eduardo M. le
Kenneth provided excellent customer service ever. He made rental process easy and painless. Was very curtious and answered all questions with ease. Will have to rent another truck in 2 weeks and I will absolutely positively return to this location.
thomas g. le
Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.
Anna C. le
I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.
Anna C. le
The manager/ owner was on his phone the whole time from my arrival through the rental of my storage unit. A new employee was trying to help me rent the unit, but he was unsure on many steps in the process so we would have to sit and wait for the manager to come over and help, all while he still spoke on the phone. After his roughly 30-45 minute phone conversation ended, he still did not seem very welcoming or helpful.
cyndi D. le
Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!
Salvador O. le
They were having trouble with their computer system, so check out was slow and may have been the source of billing discrepancies I had at my drop off location. One problem was that I got charged for an extra day - that got reimbursed, later. The other was that when I made my reservation online, 150 miles were included. I was given the extra miles (and the extra day) because I agreed to drop off at a farther (43miles) location in return for a discount. Somehow, by the time I finished checking out at this location it was only 122 miles allowed - even though I had a conversation with the clerk about the miles - I told him it was 150 (online agreement) and that I planned on going an extra 15 or so. He said he added an extra 20, but the next day I noticed it was only 122, total, not 170. I ended up having to pay for an additional 28 miles for this mistake ($11.20 plus tax) - not a lot of money - but how many people does this happen to? (That could really add up).
Kalbert K. le
Need to CK trucks for exhaust leaks and sensor on fuel gauge
Raphael F. le
I felt completely ripped off. $60 + $15 gas total for running 2 small errands in town, 4hrs total. this is so ridiculous... shame on you with your $19.95 false advertisement.
Ramon M. le
Thank you Astrid, Carlos and Albert for getting me a vehicle on a last minute run. I could always count on you. Best uhaul in town. Keep up the superb customer service.
Miguel M. le
Recently rented a pick up truck from this location. Coming up to the truck in the lot was a vehicle parked really close to the driver door. Almost any space to even open the door halfway. Asked an employee if the car can be moved to better access the truck. The employee's response was "just get in through the other side". Which was also a tight squeeze from the door to a light post. A box truck near the driveway making it difficult to even get the truck out. Next time I would just like to be ready to go.
Kevin F. le
Best U-Haul location in LA.
Jon B. le
It's not the location, it's your whole reservation process was ridicules frustrating uncertain and unprofessional and probably the whole company needs to get it together!
Duncan S. le
Very friendly and fast
tony n. le
Everything is good .
RAUL V. le
Fletcher is my new go to! Kenneth is amazing. Very professional , courteous and a rockstar. In fact the entire team was all smiles and very accommodating. It’s very refreshing to receive a great and the right level of consumer service and shopping experience.
Jack R. le
Made reservation 2 days earlier to pick up Truck at Glendale. Reservation was meaningless as they didn't have my truck. Luckly there was one at another location, but I don't recommend UHaul. If you can't trust a reservation made by phone and confirmed by email and text what's the point. Needing a truck at a particular time isn't a casual affair. Never again. Unfortunately the web is full of these kinds of reviews. In office staff was courteous, but the biz model stinks. If you're doing VERY short hauls with no time restrictions, ok. They're expensive otherwise. In this case you don't get what you paid for.
Pauline A. le
Really professional service,
Stephanie B. le
Friendly staff and quick check out.
Richard M. le
Increase the number of employees
Ramon M. le
Carlos and Astrid are awesome. Always friendly and great representatives of this location. Excellent customer service.
Connor C. le
A gal named Astrid helped me, and she was really great. Went out of her way to be kind and helpful. Would definitely recommend to a friend.
Sophia C. le
Astrid was very helpful and pleasant! Moving isn't fun, but she made the experience as painless as possible
Chris K. le
Owner was one of the rudest people I’ve ever dealt with. She scammed me on gas, added massive hidden fees, was unacceptable in every aspect. She’s a shit stain on the U-Haul brand and should be replaced. I’ll never rent from U-haul again.
LUIS O. le
Customer Service Reps should answer the company policy more polite and give a proper answer and not be rude when a customer ask a question regarding the policy.
Jason H. le
Easy and top rate customer service
jonathan z. le
I don’t like to use the link sent to me via TEXT to confirm the fuel level, milage and damages on the truck. I believe that is something the employee at the site still needs to conduct with the customer. This company is truly doing a disservice to the customers to confirm all these matters before taking possession of the vehicle via the link or app.
Jaime C. le
Your mobile checkout was a disaster! Sent me to different locations saying that my reservation was good and it wasn’t. Not happy.
julie g. le
Thanks Astrid you were very helpful and I was happy that you knew exactly how to fix the mix up with my rental reservation. Thanks to your other Co workers for making the pick up and drop off process easy.
Christian T. le
Manager/Owner was a total dick. I believe his name is Kenneth Neal. I actually called him an asshole to his face. They messed up my return 3 times yet blamed it on me and the manager/owner literally told me to my face that “I wasn’t listening” and “that’s on you” I had to explain to him that I did everything he had asked me to do to the letter and I proved it. He didn’t like being wrong and tried to take it out on me. Absurdly unprofessional.
gary g. le
I thought everyone was great! Ken and Monica and even the two service guys were right on! The 26’ long truck was intimidating but proved to be an easy drive!
Kaitlyn D. le
Employees were extremely helpful in resolving and issue and went above and beyond.
Alyssa H. le
I originally opted in for the mobile pick up. I didn’t receive any instructions so I tried to ask one of the employees when I arrived since there were no signs, etc. There were NO OTHER customers there. This man was rude and dismissive. The woman who was working kept cussing. They forgot the dolly I had rented and then basically threatened me that if I dented the “brand new” van, I would have to pay for it. Also, wouldn’t answer any of my questions. It was a HORRIBLE experience.
Michael M. le
Nothing. Give raises to the staff as they were both tremendously helpful and informative.
Joseph R. le
Great and fast service. I am super happy with my experience and rental.
jonathan g. le
Customer service was horrible - both people I dealt with were rude and impatient.
jennifer w. le
read your notes. i called to give feedback after i dropped the vehicle off
steve m. le
Staff is very professional and provided prompt service
abigail l. le
Kenneth and his staff were excellent, helpful and informed and friendly. I would definitely go there again.
Nancy S. le
Staff was friendly and helpful
Alex S. le
Yes I do
Dawn H. le
Very helpful and friendly staff!
tigran p. le
Very poor service, no customer service. U-haul is trying to automate the process but sacrifices quality of service. Policies need to be reviewed, where they do not hassle the customers.
Cindy R. le
No comnent
keoina f. le
Staff has great customer service GM is very accomadating
Eddie M. le
This is 2nd time renting from this location. Can't imagine going any where else. Staff is very professional and cordial. Made entire process painless. Couldn't be happier with service provided. Thank you!
cindi D. le
kiana and Tim and Astrid and Monica are four names that I remember because of the fact that everyone was so VERY friendly and helpful. It is unusual to remember so many names for a customer service experience . I think the fact that I do remember their names speaks for itself. Wonderful place. Knowledgeable, professional, helpful, made me feel welcome. thanks!!
Rigo A. le
Great Place to Rent a Box Truck.
MICHAEL M. le
The people that work at this location are amazing! Thank you! I use this location multiple times a year and I'm always pleased with the service! Great Job!
Nathalie B. le
The interior was a little dirty from previous drinks being placed down and the right door wouldn’t close unless you closed it hard.
Briee-Ann O. le
Great moving experience thanks to Uhaul.
Ray C. le
It was all good. The guy that I dealt with is totally professional, efficient, and on top of everything. I go to this location at least twice per year because of him.
Robert C. le
Nothing ...was incredible service
Eduardo M. le
Absolutely best customer service ever. Staff throughout is A+ Will defiantly recommend to friends.
richard l. le
Excellent service. A pleasure to do business with you. Thanks.
Julie G. le
I am tired of renting from you and getting only a partially filled tank. I only went about 5 miles. The gal at the time of my rental told me to not worry about the gas. I didn't and then was charged $6.50 for gas when I returned it. I will go elsewhere next time for rental.
Daniel P. le
Great crew at this location!!! Knowledgeable and friendly,. Always go there to rent trucks and trailers.
Kenneth N. le
Great establishment in the right place with a Great staff!
Ramon M. le
Thank you Keoina, Carlos and Astrid for your excellent customer service.
Karen d. le
Bam bam bam done.
dave a. le
Friendly. Good strategic location too. Right in the middle of a lot of things so one doesn't have to go to far with the rental truck to get where you want to go. Thanks.
Sonia N. le
Kiara provided wonderful customer service. She is very knowledgeable of the products and services.
Ramon M. le
Excellent customer service by Carlos, Astrid and Kiona. Great team. We at Ariel’s Flowers use this location all the time for our event needs.
Eduardo N. le
Everything was perfect. Took no time to do the paperwork and hook up the trailer. Thank you for your excellent service.
Stefan O. le
Carlos was super helpful and a very nice representative of U-haul. That guy deserves a raise or a promotion
sandra p. le
Kianna was very kind and professional...making this move a great experience. Thank YOU.
Helena G. le
Great experience and the staff at this location was really nice!
Ramon M. le
Thank you Carlos and Astrid for your superb customer service. It’s a pleasure to deal with you guys.
Douglas D. le
I liked the service from Ken at Atwater so much that I will go back th that store again in June for the move of our second and final furniture load to Texas.
Ryan P. le
Helpful staff, expeditious service.
Ilse G. le
I make a reservation over a week ago for 10am they did not have the truck at the site another customer were supposed to dropped off but didn’t change the time at noon and change it again for 2 pm I will not recommend this particular store
Rick W. le
Manager was snarly as I picked up reserve truck with only I/8 of gas. I expected truck to be fueled and not have to find a gas station when I left Uhaul.
Brianna D. le
Location is smaller than I’m used to and has no customer parking so it was a bit of an extra hassle. But the employees were very nice and helpful and overall the check out/check in of the vehicle went smoothly. The truck itself was very old and a little cosmetically beat up, but it was all superficial and it ran well for it’s age.
Ramon M. le
I love this place. At a last minute need we went to this location and Carlos and Astrid took care of me immediately. I was on my way in the cargo van in 15 mins. Thanks for the great customer service.
Raymond g. le
None
delores a. le
Thank you
Alyssa M. le
They made moving simple and easy.
Driss C. le
I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.
Ben H. le
Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).
Clark R. le
I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew
melissa s. le
Had a great experience here. Staff was always helpful
Derek B. le
Such a friendly and helpful crew!
Rachel S. le
na
Tim S. le
Terrible
donna h. le
Staff was always very friendly and helpful.