Évaluations des clients U-Haul Moving & Storage of Atwater Village

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Atwater Village

Cote générale :

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Matthew D.
Évaluation :

The white blond lady at the desk was helpful and cleared some kind of block on my account. The Asian man who was taken returns at close was super fast and efficient, he got me checked in super fast and I appreciate that.

Maria A.
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Le client n'a pas laissé de commentaire.

Yeow L.
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Le client n'a pas laissé de commentaire.

Robyn S.
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I am 5‘3“ tall. The 20 foot van I rented was so high off the ground that one of your staff had to hold a stepstool to help me get into the truck. The truck was supposed to have a full tank and only had a quarter tank but it was enough for the short trips I took. Not very thrilled at having to pay $60 extra for refueling but unless I can find somebody to hold a stepstool while I got in and out of the truck and our self-service gas stations there was no way I was going to put gas in it. So That is my only issue with the equipment the extra $60 to use the truck for five hours

CIELITO L.
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The personnel assisting during reservation should have more politeness and have patience with customers having reservations.

JERRY B.
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Parking for customer

Patricia T.
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Le client n'a pas laissé de commentaire.

DENNIS C.
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Monica and the team are not only beautiful but great people. Highly efficient and reliable. Honest and concerned to make your rental experience perfect.

Iraida V.
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They give me one truck 26" with no combustible. Wow! Thats ridiculous

MARY B.
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This is a fabulous store with friendly and knowledgeable personnel. We had such a wonderful experience!

MIGUEL L.
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Le client n'a pas laissé de commentaire.

MARK B.
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I had ordered a utility dolly which wasn't provided. They did, however provide a credit when I returned the truck.

errah B.
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Le client n'a pas laissé de commentaire.

Armen G.
Évaluation :

Just need to check the front brakes

BILL B.
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Le client n'a pas laissé de commentaire.

Lara J.
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This was the worst retail experience I've ever had. I've never had problems with UHAUL before, but I will NEVER rent from UHAUL again, and I will advise everyone I know to do the same. Here is the breakdown of what happened: 1. The staff at the Fletcher Drive location gave my truck away. I was 45 minutes late because my daughter was having health issues. They said they called me. This was a lie. I had no missed calls in my queue. I lost the moving help I had purchased (through UHaul) because they were scheduled to help me that day. I had to complete the majority of the move alone and this caused incredible stress and a major back injury. 2. I purchased TV moving boxes. I could not fit them in my car. The staff said they would hold the boxes for me. When I came back that evening to get a truck that became available (I arranged this through a customer service rep on the phone who actually was very helpful and professional) the staff at the Fletcher location told me they sold the TV moving boxes that I had purchased to SOMEONE ELSE. When I asked for a refund, they refused to give me a fee. 3. When I paid for the truck rental on 10/31, I used a Mission Lane Visa (for 70.40), the attendant said this card did not go through. However, it did go through (on my credit card statement). So, on 10/31 I was charged 70. 40. On 11/3 I was charged 98.14 and on 11/4 for some reason I was charged 58.12. I am requesting a refund of ALL charges. I will continue to pursue this until I am reimbursed for all charges.

RAMON M.
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Outstanding customer service, especially by Carlos and Albert. They are a great asset to your company. Always helpful and knowledgeable and always going out of their way to assist.

CHERYL H.
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Ken at Atwater Village took extra steps to reserve 10' truck on pick up date and provided an extra free day.

Joseph L.
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Easy in and out service. Call for an appointment if possible I think it will save you time. I went a week before I needed the trailer and gave them my credit card and information so it was very fast when I went in the following week to pick up the trailer.

SANDRA P.
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Ken was great in the morning. I thought it would take a long time cuz there were 3 in line. He was efficient, professional and kind. You r lucky to have him and so are we.

Brett B.
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Front tires very worn. Was concerned due to trip consisting of interstate driving at highway speeds and tire life was near expiration. Service at location was slow despite early check-in

RAMON M.
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Excellent customer service by Carlos and Albert.. they are awesome!

DAVID C.
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Loved the very professional and friendly staff, including manager Ken. Only down side was the truck I rented had a 4-year old battery in it, which went dead, not allowing us to start the truck after loading it. To their credit, U-Haul sent a service truck to replace the battery, and the process of dealing with "road side assistance" was a positive one (shout out to Alex (?) in the Arizona call center via Oklahoma).

Elizabeth M.
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Very professional, fast, clean equipment.

JOSE M.
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My Always to go center

Sebastian B.
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Le client n'a pas laissé de commentaire.

GUSTAVO S.
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I called customer service at Go-Uhaul because I did not receive a refrigerator dolly. The representative said he would remove it from my order. He didn't remove it, but instead added a furniture dolly to my order. When I returned the truck to the Atwater location, the receiving agent removed both charges.

SAMUEL F.
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Le client n'a pas laissé de commentaire.

AIDA A.
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Are great

Robert C.
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All staff at location are very unfriendly and should all be trained in how to communicate with all UHAL patrons . On a other note one staff member stood out in the worst way possible his language was very bad and choice in word was F and treated me as if he wanted to fight and telling me that I should learn to read my contracts as well as being his coworkers to accuse me for not understanding a contract worst experience ever .

Kari F.
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Le client n'a pas laissé de commentaire.

Nathan M.
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I was charged a $20 after hours drop-off fee because the uhaul website could not recognize my location. I chatted with a customer rep while I was trying to use the after-hour drop feature advertised and they instructed me to make my iPhone location available. I enabled locations in settings, privacy, safari and in safari. The website could not see my location. This was at night in a questionable neighborhood where what looked like, gang bangers, watching me sit in the trucking walking back and fourth on the sidewalk outside the parking lot. I spent another hour the next day on hold trying to remedy this with the store and customer service to no avail. I don't think I will use the uhaul service in the future after this experience.

Harut K.
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Excellent service Great personal

Marisol Q.
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In my opinion, I didn't feel that there needs to be any improvement. I was pleased with the service and I especially want to recognize your employee Monica. Her personality and way of being was part of the reason WHY I gave 5 stars

Christine S.
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Le client n'a pas laissé de commentaire.

GEORGE E.
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The customer service that the personnel offered was impressive I love it they are very nice and show how they really care about customer satisfaction. Over 110% Thank you

JAMES W.
Évaluation :

Every employee at U-HAUL that I encountered was very professional and helpful. It made it a little easier to get through a difficult moving experience.

Jeffrey L.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Le client n'a pas laissé de commentaire.

TODD L.
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Quick and simple return. Attentive employee. Went above trying to help w non uhaul related car problem.

JACLYN S.
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Le client n'a pas laissé de commentaire.

SARAH L.
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Le client n'a pas laissé de commentaire.

Robert Y.
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When I confirmed with the delivery person I was asked if I needed furniture covers but declined them as I didn't need them. So I was surprised to see 12 bads. Not only do I have to ship my stuff I now have to ship yours and leave 12 boxes here because although I was talking nobody was listening.

JOSE M.
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Easy drop Off service

ARAM A.
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Lights weren't working and transmission wasn't shifting right. I asked for a discount for the inconvenience and the guy refused

DENNIS C.
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great staff --all good --returning!

Christopher L.
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Le client n'a pas laissé de commentaire.

Andi C.
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What can U-Haul do to improve? -- Prevent future nationwide IT issues that compromise the schedules, plans, and lives of renters. -- Maintain vehicles better. My U-Haul was dirty, inside and out. NOT SANITIZED. The roll-up door got stuck while we had a truck full of belongings packed and sitting in a loading zone before rush hour.

Trey M.
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Le client n'a pas laissé de commentaire.

SEAN S.
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Friendly and effective staff! Made moving a breeze would recommend

MARK W.
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Le client n'a pas laissé de commentaire.

Nea F.
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Yes, very helpful!

JAMES C.
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It was fantastic

joseline M.
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Le client n'a pas laissé de commentaire.

ana C.
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Le client n'a pas laissé de commentaire.

MICHAEL O.
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Le client n'a pas laissé de commentaire.

Eric F.
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Ken and his staff were amazing and took great care of me. Polite, courteous, kept me well informed and helped me make good choices to meet my needs during my move. Got the feeling of someone who really cared which is nice in this day and age !!!! Five stars all the way guys. Thank you, Eric Frueauf

Janie O.
Évaluation :

There is an outstanding Customer Action claim directly related to the horrific, dangerous and negligent experience that I had when I rented from this location. HORRIBLE.This issue was not resolved on the local level. The manager went around and around without taking responsibility for an unsafe vehicle. He kept asking if I noticed anything unusual when I did the walk around…that is a huge liability leaving it up to the consumer to assume that a truck is safe just by walking around it. He was rude and condescending and from what I heard on the phone with him, he didn't understand nor empathize with the gravity of the issue. Then he kept insisting that the tire damage was from a curb since the tire treed was “fine"… which 1) is not true with this truck and I told him the tires were old, 2) how does he explain the tires on BOTH sides of the truck having issues and had to be replaced along a busy fwy and 3) I have witnesses who were driving behind me from the time I left the U-Haul lot until we luckily pulled over to the side of the fwy on the 201 Eastbound. I also returned the truck early and did not complete my move since I was unsure of the trucks safety. I'm not paying for this rental. If it weren't for the person following me, the outcome would have been catastrophic. However, I see that I was charged full price for this. I will be happy to let everyone I know on social media as well as my friends at ABC and NBC news know about the way this matter was treated.

Kyrylo K.
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Le client n'a pas laissé de commentaire.

LOUIS D.
Évaluation :

Ken, Went Out Of His way To Give Us Excellent Service He Is very Friendly And Has A lot Of Patience.

RAYMOND G.
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Nothing!! They offer great customer service 👍

nancy B.
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Le client n'a pas laissé de commentaire.

ARMEN M.
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Le client n'a pas laissé de commentaire.

HA VIET V.
Évaluation :

the owner Ken is EXTREMELY RUDE that pissed me off just because I was10-15 minutes behind a d forgot my key the the lock, I opened it eventually but he was very UNPROFESSIONAL AND YELLING. The employees are super helpful though

Jonathan G.
Évaluation :

For personal use and business use I've used UHaul locations for 20 years. This was the most helpful, personable, worked hard to get me taken care of. Had an issue with the lights on my hitch and they figured out the parts, called the other location to set me up. I was with my son and they were so kind to him, engaged him as a customer and gave him a UHaul truck that he loves and sits on his school desk. I have not encountered a location with such high regard for their customers. I witnessed this with the other customers I saw them work with. Having 20 years in the service industry I know good leadership and service when I see it.

Kristin T.
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Le client n'a pas laissé de commentaire.

ARMEN M.
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Le client n'a pas laissé de commentaire.

Donald N.
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Le client n'a pas laissé de commentaire.

Wendy C.
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This location came to the rescue after the Burbank location failed to have my 20” truck (reserved/guaranteed) available at 10am. I would have been left without a moving vehicle if it weren't for this Atwater place. They were awesome.

Mariah S.
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Le client n'a pas laissé de commentaire.

Kyle R.
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Le client n'a pas laissé de commentaire.

Nikolas K.
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The lock was a little hard to pull off of the back. Also the screening process involving passport, an alternate contact, or lease agreement should happen long before pickup day. If i picked up at a time when people were asleep i would not have been able to use a contact as a reference and thus would have been stuck without a truck.

JULIO R.
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Le client n'a pas laissé de commentaire.

david K.
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Not much! It was a great experience!

ADAM Y.
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Le client n'a pas laissé de commentaire.

Mark D.
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Le client n'a pas laissé de commentaire.

Rebecca M.
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Le client n'a pas laissé de commentaire.

Nancy D.
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Le client n'a pas laissé de commentaire.

CLARA A.
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Le client n'a pas laissé de commentaire.

Michael J.
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Your reservation process should allow employees to simply assign a truck when your phone app reservation system FAILS. We had to wait close to 30 minutes for a phone app approval. LOSE THE PHONE APP, it is worthless and a waste of time!

Moshe A.
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Keep things as easy and painless as they've been since I've been doing business with U-Haul!

ALEXANDER M.
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Le client n'a pas laissé de commentaire.

CRISTINA D.
Évaluation :

Customer service was great. The rental process was quick and easy. I will be sure to use your services again in the near future.

Margarito M.
Évaluation :

Easy as 123 to get a rental

RODOLFO R.
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Le client n'a pas laissé de commentaire.

Joseph R.
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The team at the Atwater Village location offered great customer service! Each member was friendly and very helpful throughout the process. I would highly recommend this location!

ANTONIO B.
Évaluation :

First of all the person in charge was so unprofessional, he needs to go to get some advice how to treat customers the right way, without attitude and kind of discrimination, some body needs to show him the right way how to treat the customer, l think he didn't treat me right because of my accent or he didn't like me at all? well, you need to do something about this gentleman.

David L.
Évaluation :

Kenneth helped me out and was the man! Great attitude and just having fun leasing out the trucks to rent! Give that man a raise!

Xiomara G.
Évaluation :

The crew was amazing. Great customer service!!

Alexandra A.
Évaluation :

My rental experience was so smooth and easy! Moving can be so stressful so I'm very grateful that this part of the experience was reliable and even enjoyable. The equipment was in great condition, the very brief interaction I had with a store employee was so helpful, and the online contactless check-in/out was seamless. Excellent experience overall!

brian F.
Évaluation :

Very busy , waited a long time , need more help on weekends morning's

Joseph G.
Évaluation :

The process and service at this location used to be at best average, but whatever changes have been made keep up the good improvements.

Akop V.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

xiomara G.
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Le client n'a pas laissé de commentaire.

Anuel V.
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Le client n'a pas laissé de commentaire.

Douglas S.
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Nothing. Excellent all around. Five Star Staff Really incredible! Highly recommend. My truck was awesome 👏

Silas P.
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Le client n'a pas laissé de commentaire.

Germain F.
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Le client n'a pas laissé de commentaire.

Joshua Y.
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Customer service was awful. Employees made it fee like I was inconveniencing them for asking a simple question. Definitely will not come back.

Pietro S. | Expérience générale |
Évaluation :

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...

Byron V. | Online Move In |
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Le client n'a pas laissé de commentaire.

rosa l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Debbie S. | Expérience générale |
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The friendly staff and clean facility make this facility awesome!

Amanda K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TRISH S. | Expérience générale |
Évaluation :

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

ANA M. | Expérience générale |
Évaluation :

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

JOSE ROMEO F. | Expérience générale |
Évaluation :

N/a

thomas g. | Expérience générale |
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Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

Anna C. | Premières impressions |
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I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

cyndi D. | Expérience générale |
Évaluation :

Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

Raymond g. | Expérience générale |
Évaluation :

None

delores a. | Expérience générale |
Évaluation :

Thank you

Alyssa M. | Expérience générale |
Évaluation :

They made moving simple and easy.

Driss C. | Expérience générale |
Évaluation :

I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Ben H. | Expérience générale |
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Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Clark R. | Expérience générale |
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I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

melissa s. | Expérience générale |
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Had a great experience here. Staff was always helpful

Derek B. | Expérience générale |
Évaluation :

Such a friendly and helpful crew!

Rachel S. | Expérience générale |
Évaluation :

na

Tim S. | Expérience générale |
Évaluation :

Terrible

donna h. | Expérience générale |
Évaluation :

Staff was always very friendly and helpful.

Non reviews have been submitted for this location.

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