Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member's mistake.Nicholas S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Atwater Village
Pour nous contacter
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The young gentleman who seems to run the shop is excellent. So professional. A pleasure.Jason M.
Excellent service. We use this place to refill propane tanks and on this visit, did a last minute pickup rental. Check in was easy and check out was excellent...Leon is always there it seems and is kind and helpful. Thanks for your help!!Joanna M.
Le client n'a pas laissé de commentaire.Susan T.
I wasn't told to clean the trailer or get charged a $15 fee. I left the trailer in exactly the same condition I received it and was charged $15 because I didn't sweep a little dust .colin D.
Service was very friendly and professional.KEVIN W.
Le client n'a pas laissé de commentaire.Hilary B.
When ever I need a truck U-Haul is there for me. I don't use them very often so when I do, it seems they have a new fleet of trucks and always in good condition.STEVEN K.
Employees are chaotic and contradictory. New employees are poorly trained. Definitely downgraded from the location it once was. One employee combined my reservations and messed up my return times. Another felt it was his duty to tell me I didn't rent there much and wasn't worth any consideration from his manager. Another sent a non-closed receipt after I returned gear. Still another complained openly about a fellow employees hygiene, and a final employee made special note that the computer systems don't work at this location. Poorly managed location. Would not do business with them again.Don T.
I loved the 24/7 drop-off service! I appreciated the employee telling me about it, as I would not have know this was an option.Stephen L.
Very nice workerJeradrdo D.
Le client n'a pas laissé de commentaire.Orion L.
Excellent customer service. No line. Very helpfulCarol K.
Le client n'a pas laissé de commentaire.Ryan P.
This location is better than our usual Hollywood location. They had a big stock of vehicles and the guy helping us was super friendly and knowledgeable.Melanie R.
Le client n'a pas laissé de commentaire.Jesus E.
Le client n'a pas laissé de commentaire.Bruce M.
Customer service is always superb. Team is always courteous and willing to help. Many thanks to Carlos, Albert and Cosme , for great service this busy weekend. Ariels Flowers.RAMON M.
Le client n'a pas laissé de commentaire.Franc E.
Excellent service à la clientèleAnthony H.
Le client n'a pas laissé de commentaire.Soohyun K.
Super easy to get in & out. I was told no parking on site but there were a few cars on the lot when I came in and when I dropped the truck back off.Ryan P.
Nothing, all was good!FRANCOIS-PIERRE C.
I did rent 26 truck last week two times one on 5/16/2022 at Fletcher 90065 Truck had check engine light on less than 1/16 on gas gauge ,on sunday i did rent again on 5/22/2022 i was given same Truck 26 with same problem check engine light on and FUEL LEVEL LOW AT PICK UP .when i asked to uhaul employee about these issues said an excuse IT IS NO FAIR THAT KIND OF BAD SERVICE AND MAINTENANCE ON TRUCKS I TRIED TO GET IN TOUCH TI REPORT TO A SUPERVISOR BUT ALL EMPLOYEES THERE ARE SAME KIND A SAME REVIEW WILL BE POST ON YELP FACEBOOK YAHOO ABOUT THESE THANKSJUAN C.
Le client n'a pas laissé de commentaire.Marilou H.
Amazing workers helping to check out the reserved vehicles quickly. Merci.Tessa V.
Excellent help desk service! Thank you!Tessa V.
Le client n'a pas laissé de commentaire.Matt P.
Le client n'a pas laissé de commentaire.Stephen D.
Do the pics of damages on car differentlyAndrew L.
Le client n'a pas laissé de commentaire.Jacob D.
Le client n'a pas laissé de commentaire.Margaret H.
All the employees were prompt and very helpful in getting me the service I needed on time.Yemi O.
Le client n'a pas laissé de commentaire.Angela A.
Le client n'a pas laissé de commentaire.Jordan N.
Le client n'a pas laissé de commentaire.Victoria G.
Excellent service. One of the workers even jumped my battery when the care wouldn't start. Courteous, helpful staff.Donald K.
Le client n'a pas laissé de commentaire.LUPE B.
Le client n'a pas laissé de commentaire.Linda E.
The Fletcher Dr, team is awesome. Thanks to Carlos, Albert,Cosme and Leon. Amazing team.RAMON M.
Le client n'a pas laissé de commentaire.Joan G.
Each and everyone of the staff were wonderful. They are customer oriented, polite and pleasure to work with. You are very lucky to have them. Will definitely refer and use this location again, Thank you.Shari C.
Le client n'a pas laissé de commentaire.Janyce E.
Le client n'a pas laissé de commentaire.Dillan C.
Le client n'a pas laissé de commentaire.Adedoyin F.
Well, been going to this location for years, great people.Benjamin C.
Le client n'a pas laissé de commentaire.Chrisula B.
Le client n'a pas laissé de commentaire.Charla E.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Steve E.
Everything was great!Barbara R.
The uhaul battery died and caused my employees and my work lots of hassle and delayed and very important project. When I called about a refund it wasn't automatically issued and still waiting on it. We had to use rent another uhaul from another location.Mason S.
The fletcher location had great staff who knew what they were doing. The Hollywood location sucks! The employees there contradicted themselves so many times. They almost cost me my entire trip.Adrian A.
Le client n'a pas laissé de commentaire.Adam D.
Le client n'a pas laissé de commentaire.BERNARD B.
Le client n'a pas laissé de commentaire.Traci H.
Le client n'a pas laissé de commentaire.Jesse C.
Le client n'a pas laissé de commentaire.Romie B.
Excellent customer service and staff!Alison M.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Chris K.
Both gentlemen who helped me at check out and check in were very helpful and knew their stuff. Will use again.Charles M.
Le client n'a pas laissé de commentaire.Bill S.
Dan at the AtwaterVillage location was professional, kind, and knowledgeable. He is the reason for the five stars.Uju A.
Truck had a big indent in bed floor making it hard to roll items in the truck. Also the fan runs inside the cabin but no air comes out of the vents. No air conditioning only hot air in cabin.Steven M.
Le client n'a pas laissé de commentaire.Rene P.
Le client n'a pas laissé de commentaire.Carlos P.
Went to rent a U-Haul cargo van and I must admit good experience. Van was filled up with gas, vehicle was clean, Low mileage on the vehicle, and great brakes. U-Haul staff very friendly and professional and got me in and out towards the van within 10 minutes. When I return the van I just pulled up to returns they checked it out once again 10 minutes and I was on my way. From this experience I would highly recommend this facility.Eric H.
Prepare me for the fact you want to call someone or have me give my passport to confirm my identityTorrance K.
Very helpful staff. A+Blake R.
Excellent customer service. If I may add the 6th street near downtown location has a terrible customer service and did not comply with what they offered. I'm still waiting for a call back from customer service main office to fix the issue.Rene B.
Keep doing what you're doing.Jackie P.
Le client n'a pas laissé de commentaire.laina M.
Le client n'a pas laissé de commentaire.eddel I.
Le client n'a pas laissé de commentaire.Joel L.
Great location, great staff.Don T.
No improvements necessaryJose M.
Le client n'a pas laissé de commentaire.Ashley M.
Le client n'a pas laissé de commentaire.Joel L.
Not a thing, the service was perfect.. can't complainMargaret B.
Friendly. Organized. Patient. Knowledgeable!Tina S.
Le client n'a pas laissé de commentaire.Metika C.
Excellent service. I would definitely use the service again.Khai T.
Le client n'a pas laissé de commentaire.Jose O.
Tequila was very helpful and had great customer service In a prompt timely manner. Leon G. was very friendly and also provided excellent customer service. Through the years of renting vehicles with Uhaul, this has been the best experience we had ever received. Keep up the great work!! Thank you for your friendly, helpful, and reliable services!! Best regards, ARCAustyn C.
Le client n'a pas laissé de commentaire.CLAUDIA A.
Le client n'a pas laissé de commentaire.Josue S.
Super easy in and out! Only thing I wish was different is that employees and customers were wearing their face masks inside the store/office.Julie W.
Great service staff is great!!MANUEL Z.
Coffee n donuts. Lol.vincet Z.
Always go to that location, nice and helpfull staffBenjamin C.
Give the whole crew a raise. They were all awesome and made the whole process easy.Justin B.
Great customer service from everyone there! Highly recommended!!!Alan K.
Le client n'a pas laissé de commentaire.MICHEL S.
Le client n'a pas laissé de commentaire.Robert E.
I need a discount or full refund. The van was extremely dirty. Not only the cargo part but the cabin itself had a cigarette butt, food scraps and crumbs, trash and a half smoked joint. It also reeked of weed. I will be needing to be contacted and get money backTracy R.
Check out and check in were both quick and easy. Keep up the good work!Neil B.
Le client n'a pas laissé de commentaire.RAMON B.
I really appreciated the staff. Very helpful and kind. Great locationAlexis H.
My vehicle came with less than a quarter tank of gas. The back trailer door broke after I packed the truck and had to wait an hour and a half for it to get fixed. Also had to unload half of my furniture for it to get repaired.Norm S.
Le client n'a pas laissé de commentaire.wilfredo A.
The room did not have my free lock inside and I had to go out and buy one cause the place was closed.Salena C. | Online Move In
Le client n'a pas laissé de commentaire.ALICIA M. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Service was great. Everyone here is so efficient and friendly.NATALIEI R. | Expérience générale
I need 24 hour access please.David R. | Premières impressions
Le client n'a pas laissé de commentaire.Matt F. | Expérience générale
The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.CHRISTINE G. | Expérience générale
Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora strobert m. | Expérience générale
Very friendly and professionalNounik G. | Online Move In
These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.dalton G. | Premières impressions
Great team at this location. Excellent customer service and always on top of things. 5 stars all day.AARON J. | Expérience générale
I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...Pietro S. | Expérience générale
Le client n'a pas laissé de commentaire.Byron V. | Online Move In
Le client n'a pas laissé de commentaire.rosa l. | Expérience générale
The friendly staff and clean facility make this facility awesome!Debbie S. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda K. | Expérience générale
The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. TrishTRISH S. | Expérience générale
For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Merci.ANA M. | Expérience générale
N/aJOSE ROMEO F. | Expérience générale
Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.thomas g. | Expérience générale
I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.Anna C. | Premières impressions
Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!cyndi D. | Expérience générale
AucunRaymond g. | Expérience générale
Mercidelores a. | Expérience générale
They made moving simple and easy.Alyssa M. | Expérience générale
I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.Driss C. | Expérience générale
Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).Ben H. | Expérience générale
I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crewClark R. | Expérience générale
Had a great experience here. Staff was always helpfulmelissa s. | Expérience générale
Such a friendly and helpful crew!Derek B. | Expérience générale
naRachel S. | Expérience générale
TerribleTim S. | Expérience générale
Staff was always very friendly and helpful.donna h. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!