Customer Reviews for U-Haul Moving & Storage of Auburndale
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Renting a truck yes!!But as for renting a storage unit being in a emergency, the price for my unit 317 is unreal,couldn't make it out to Public storage on strawberry lane to get a 10x20 for 119 a month,so got stuck with your higher prices!!For same size

Évaluation :

5

Price for the unit is extremely high,needed a cheaper rate!But other than tht it was great experience

Évaluation :

1

The self-serve system in incredibly flawed. I almost missed my pick-window for what I was renting the truck for. I am a tech-savvy person and this process gave me fits. Even once I spoke to a customer service agent the links where they lead me to on the app and web browser on my phone didn't exist so we had to email and other workarounds to make it work. I will never use Uhaul again!

Évaluation :

5

Your staff was very Nice and Friendly.. customer service was extremely excellent.

Évaluation :

1

My vehicle was stolen. The manager of the facility knew, according to the police, but the staff never discussed it with me. They also refused to discuss the theft with my insurance company's representative.

Évaluation :

2

Although Gary was phenomenal, the location and equipment was less than stellar. The stuff in the back wasn't tied down. The truck died a few times during my move and I wa a afraid it wasn't going to make to back. Not a good look here, uHaul.

Évaluation :

1

I have had nothing but bad experiences with this entire experience from u-haul self storage. My unit was broken into after just 3 days, by management, I believe, because there's a lock put back on my door and someone else's stuff was in there and then tonight I go to take an empty picture of the unit, so I can go ahead and end my contract with you all, and my code is not working, and then I log into my app and it says that I have no reservation. How is that possible, unless management decided to get into my unit again, before even bothering to confirm that I have, in fact, vacated my unit? To add insult to injury, I have yet to be reimbursed for ANY of the FOUR payments I made before finally gaining access to a unit, in the first place. Furthermore, contrary to what I was told as I was making the reservation AND as the advertisement had CLEARLY stated: There was NO power in my unit! I did NOT receive a free lock! My first month was NOT free! I did NOT have 24 hour access!

Évaluation :

4

I didnt see anything to be improved on. They were understanding and helpful. Definitely would recommend.

Évaluation :

2

I'm stuck in the facility! Been waiting over an hour! And my unit was not even open it had a lock on it!!!!

Évaluation :

1

Very unfriendly staff at the remote location. They never returned me my drivers license after I accidentally left it there. Called 10 times a day. No joke. 10 times a day. Very uncooperative humans. And very dirty units and unsafe area. Needless to say I would not recommend. And I wasted too much money on other my stuff there

Évaluation :

5

Beautiful place!!!

Évaluation :

4

No staff onsite anymore.

Évaluation :

1

This location is not staffed therefore customer service is poor. Unfortunately this location has mice/rats that ate thru several boxes and left "droppings" everywhere. U-Haul's upper management team was able to assist me with my issues and fully compensated me for the issues I experienced. This feedback is not about U-Haul, it is specific to this location. The concept of having a 24 hr facility without any business hours results in poor customer service due to basic move in and move out needs.

Évaluation :

5

The spot that was reserved for my vehicle storage someone had actually parked a boat halfway into my spot but she was quickly able to switch my spot with something more convenient Thank you

Évaluation :

1

Horrible customer service, no one works on sight & no one answers the phones. The unit is dirty & wall is broken, other people can look right through my unit, the door is hard to close, just overall a bad move-in experience.

Évaluation :

5

Christopher really seemed to Care, and was extremely Knowledgeable

Évaluation :

1

The original storage unit had a broken gate that would not allow me to enter that was closest to my home while moving so I had to go to a different location which is very far from my home and proceed to move into that location because of my time frame when I signed up at the new location on Outerloop they did not tell me that the gates were not 24 hours and I was needing help with somebody that worked third shift and controlling help me at night so we made extra trips driving that long distance for no reason and i was charged for the unit even though i never moved into it

Évaluation :

2

I had to go to three different uhaul centers in order to complete my reservation and get access to my unit. The storage hours are accurate but the customer assistance hours are not accurateat all. When I finally got to a uhaul center that could assist me the worker were very rude and were not very helpful at all.

Évaluation :

4

My customer service person, Krystal was amazing. Very friendly, professional and answered all my questions. Great experience with her!

Évaluation :

1

Someone broke into my storage unit and stole over $300 of stuff and went through everything that was in my unit. I called uhaul many times, went to uhaul and talked to someone face to face ans still nothing was done. Then I got insurance on my unit and the insurance company stop taking my calls and would never call me back when i left a voice mail. I will never use uhaul storage again after what happened.

Évaluation :

3

Used the phone to get the key, it took much too long to accept the reservation I had done the day before. The back of the truck still had magnets from where I'm guessing a family had moved. Then to top it off you kept adding fees after fees, making what should have only cost 30 dollars be 57 dollars, not adding the money I spent on gas to put the gauge back where it had been.

Évaluation :

4

Truck has issues with braking. the gas hand was also broken, I put gas in back to a quarter full and it still showed low gas. other than that, I'll be using again

Évaluation :

4

Trying to get bill figured out. Returned the equipment the next morning but it shows I drove 1900 miles extra. $ 2000 dollar difference. Need help.

Évaluation :

5

The moving personel deserve a great deal of appreciation for the extraordinary work they do.

Évaluation :

5

Kathy went above and beyond! It was a hot day, she was the only one there and assisting 3 rental customers besides us, handling a return and her computer was not functioning, not to mention she could not check us in to a storage unit as she had no active printer. We started off in Indy Indiana at 10am..we arrived at the Loop facility and it was a hot mess and crazy day. She made arrangements for us to park our U-Haul truck inside the secure gate to keep our belongings safe, she called the Preston Hwy location where we drove our personal vehicle, and they set up our storage unit online- we went back to the Loop location to find Kathy still smiling and running her ass off. It was even hotter by this time. She took us to our storage box, and we got unloaded. She then got the truck checked in for us and we were done. It was 87 degrees, a long day for us, and seeing her smile, her personality and her attitude toward everyone that we saw her be in contact with (about 7 different people) was awesome! What an employee you have there!!! She made the tough and long day and entire rental process a breeze. We are very glad to have met such a great hard working woman with that “southern hospitality”. Kathy, again than you very much for you kindness, calm and collective personality and you glowing demeanor and will to see every customer was satisfied and respected. You are Awesome!!! Charles S and Shannon Abbott- soon to be Louisville residents!!!

Évaluation :

5

Staff was accessible and knowledgeable, very helpful and more than willing to assist and answer questions.

Évaluation :

3

Aucun

Évaluation :

3

Have the truck clean and not have trash inside of the cab. Also the poor roof patch did not work when it rained.

Évaluation :

2

The keys to the truck had to be brought to this location. Ashley in customer service was very friendly and professional. Kathy who brought the keys was argumentative and confrontational. It took me an hour and a half to get the keys to the truck. Hold times for customer service was 48 minutes, that's unacceptable when you're at a location waiting. Ashley was really great! Kathy was really rude.

Évaluation :

1

Had we not happened upon a live person it would have been even worse. Could not get the digital system to work. The live person took pity on us and helped us out. On line reservation worked beautifully.

Évaluation :

3

Original pick up location was a few miles from me. Had to drive way out of my way to pick up.. customer service at Bardstown location is horrendous. Would never recommend to anyone.

Évaluation :

1

Tried saying the gas wasn't put back in when it was and charged my friends card an extra amount so they could get the extra money.

Évaluation :

5

Everyone was great I rented a unit and when we were unloading we realized we were going to need another unit and I called and they had one and were willing to let me add it to my contract when I came in to return my truck. They went way above and beyond to take care of me.

Évaluation :

4

It took almost 30 minutes to check in online. It was frustrating.

Évaluation :

5

Customer service was wonderful everyone that I had to speak with was amazing especially the person on the phone that I called to make the reservations with she was absolutely awesome I've never had such great experience talking with anyone on the phone in my life thank you for everything

Évaluation :

3

The only problem I had was trying get unit number and gate password online so I still needed in person help.

Évaluation :

3

What they fail to tell you is you have to go to one office before you go to another storage area that they have so you do extra running back and forth over and over until you go over the mileage allotted for your truck to where you end up paying extra. And also we're still waiting on our deposit back and yet it has yet to be received back and it has been 2 days already as for the price of things yeah no problem but all the headache to go through is bullcrap. And we still want our money back

Évaluation :

1

I have had nothing but troubles from U-Haul from day one. I will never use their service again.

Évaluation :

5

The unit place was close but Jason took his time to come out to help us get the unit and very respectful and helpful y'all need more people like that

Évaluation :

1

I have had but problems from the get go.I have one bill sent to me and I paid it. You have sent one bill since the begining. I call the location and it goes to corporate. I call the Preston Hwy. location and it goes to corporate. Corporate does not satisfy me at all. I will pay the bill if you will send me one. I got a late notice for $15 it is your fought I am late.

Évaluation :

4

I was not told about the truck that the catlac converta was stolen off all the trucks. I picked it up at 20th and Broadway. Now that was so so bad. I couldn't drive over 40 miles a.d hour. It was so loud. I just had to suffer through it. Everything else was good. People were kind . But not the truck.

Évaluation :

5

Fastest most friendly group of people I have met. From the moment I drove in to the moment I went home. Everyone I spoke to was most hospitable. If this is what Louisville is going to be like, I am glad we moved here!

Évaluation :

2

Arrived at Outer Loop facility around 4:30; no employees were present. Called the phone number listed outside the building, made a reservation with a rep who told me there would be a dolly or flatbed available within my unit to unload the Uhaul. Found out I had to go to the Preston Hwy location to complete reservation. At that location, the employee at the desk proceeded to wait on customers that came in after me first, simply because he was not familiar with storage unit reservations. After leaving there, I dropped off the dolly I had rented at the Uhaul facility where I had bought mattress bags, as they closed at 6 and I was led to believe I would have access to one at the unit. When I got back to the unit, I discovered there was no lock available to secure my unit, although the rep at the Preston Hwy location was supposed to provide one. Upon opening my unit, I discovered there was no equipment to help me unload the truck. Luckily, there was another renter there to help me unload the 1 heavy piece of furniture, and he had an extra lock he sold me. Because of all the extra driving I had to do due to not being able to handle everything at the storage unit location, I ended up having to pay an extra $40 for mileage, as well as the added cost of the extra gas used. This was my first experience with a Uhaul storage unit, and once I get my property back out, it will also be my last.

Évaluation :

5

The person who helped me was amazing but the process was terrible at first. I had a hard time for 4hrs before I was successful. I thank God I was able to get my rental at the end. Thanks to a customer who called someone to help.

Évaluation :

5

I was very disappointed when I was getting the run around for 4hrs. Thank God guy came and help me. He drive from one location to come help me.

Évaluation :

1

Had multiple bad experiences. Was told i would get a refund and it never happened.

Évaluation :

4

I was told that a lock will be in my unit. Unfortunately my lock was missing. I had to go buy a lock from Walmart down the street.

Évaluation :

5

I always try to rent from this location. Great staff.... very helpful. Merci.

Évaluation :

2

Could not get into the lock box to get the truck we ordered. Had to drive to another location only to be sent back to the original location for someone else to get the box open but give us a smaller truck. An hour and a half after the original pick up time. We had to make two trips which cost me an additional 100 in addition to the 150 an hour we paid the movers who were waiting for the truck.

Évaluation :

4

Unit is leaking water , please fix

Évaluation :

1

I wouldn't recommend uhaul to anyone, they have very poor customer relations skill. They do not check with the local companies to see if they have vehicles available to move, they just make . If you get there and they don't have a truck well you're just out of luck according to uhaul

Évaluation :

3

We were dropping the truck off early and no one worked there to help with questions. Store was always locked. Better Vous toner service at that location would be better.

Évaluation :

2

I am very upset at u-haul at the moment, cause I called and reserved a truck and a storage unit. I was able to get the truck with no problem. But the storage unit was awful. First the lady I scheduled the reservation with told me that I would have a 10x12 unit available to move into. But when I got to the storage unit the man that was working told me that he didn't have a 10x12 available the only thing he had was a 10x15 or a 5x10. So he took us down to see the unit the 10x15 witch was not available because it was still filled with trash so he took us to the 5x10 unit which we ended up getting because it was the only one he had but not only was it too small, the panels in our unit are coming off where you can see into the unit next to ours so somebody should look into that. Also we had to throw away a lot of our stuff because it would not fit in the unit.

Évaluation :

5

Get place to rent from. Needs to have staff there from 8 -7 instead of remote

Évaluation :

1

This is the worst mistake ever, and I beg you to choose a different rental truck company. I showed up on time, at a new location 7 miles further away to pick up my truck that I scheduled two weeks out.. This location has no staffing, so you are stuck on your own with the app. The app would not let me check in. After an almost two hour wait on the phone, I attempted to make a new reservation at the same location for the same size truck. Mind you, there was only one 17 foot truck there. The reservation worked. Finally I spoke to a UHAUL agent who explained there was not another truck there to fulfill my original reservation so the app never worked. I went to drive off in the second truck, which I soon discovered the battery was DEAD. The UHAUL agent quickly transferred me to her manager. The manager offered to upgrade me to a larger truck "at no extra charge". The 20 foot and the 17 foot was the same price so this was a mockery to the situation. UHAUL only offered me their 50 dollar guarantee. After almost 3 hours, I finally drove off in a truck with low gas. The final straw was when I found Marijuana in the cup holder of the truck. They clearly do not clean the truck. If you will rent from UHAUL do not chose a location with App Only. You will waste 3 hours of your moving day.

Évaluation :

2

It was a good place as long as the local management was who you dealt with and IF they answered their phone. When there was a problem, local management would not answer their phone. When dealing with corporate they tell you they can't do anything but try local management and in the meantime your stuff in your unit is unavailable to you. The corporate will not even compensate or anything else for your inconvenience. They knew of the issue for over 24 hours and didn't have the decency to email clients to let them know of an issue and that it was being looked into. When we moved, we rented our unit. After moving in we were informed of a special for new renters, but because we set up our rental online so we were prepared when we got there, we were not eligible (it was a new rental within their time frame). Their solution was to rent a second unit to get the deal. I feel this is a shady company who tries to find ways not to honor their own specials and who refuse to treat customers as if they are the reason they are in business. Uhaul was the leader in self storage for a long time. I think they got too comfortable and have now been knocked down. I would rate them so-so.

Évaluation :

3

$19,95 per day in town is bull jive! You need to take that off the side of your vehicles and stop false advertising! That is just plain dirty! I'm not sure how you guys get away with that horrible lie! I'm wrong, of course I know how you get away with it, you just take advantage of the situation!

Évaluation :

3

The front brakes were bad.

Évaluation :

1

Arrived to pick up my truck and it was parked in a way that made it impossible to get out with the other trucks next to it and my truck sandwiched between them and a pole and a ditch. The truck had all sorts of mechanical issues, didn't have the dolly I paid for. Returned the truck and was charged twice what I had already paid and when I looked at my bill online, the guy has added a ton of stuff I didn't get or use and it's over a month later and he's still trying to bill my card almost $200. I already paid $85 and should have gotten some of that back. U-haul corporate even said I should not be charged and removed the extras from my bill and told him to refund my money completely but I keep getting charged. Find somewhere else.

Évaluation :

5

Very professional and friendly customer service.

Évaluation :

5

Great experience

Évaluation :

1

I chose no contact pick up. I then had to enter the building and basically redo everything i had entered online. Which made me use a different card because I left my debit card in the other car (not the one i was driving in). Why offer no contact if i still had to go in?

Évaluation :

3

Truck would not get up to speed so much play in the wheel. Need to be maiteneced a WHOLE lot better. Even tires looked bad. Never AGAIN

Évaluation :

4

I do appreciate the help with getting the cargo van for a couple hours but it smelled like piss. Someone peed in that van theres no doubt about it.

Évaluation :

5

The man working the counter Sunday Feb 14- Jason I believe- was super friendly and helpful and made our Uhaul experience simple and easy!

Évaluation :

5

Very easy access and conveniently close to home. I would rent from there again if i needed to. Thanks

Évaluation :

5

Nothing, thanks man

Évaluation :

5

Great service from associate. He pulled truck and trailer into lot for us and then came back with receipt total since there was a little less gas than expected. Very professional!

Évaluation :

2

It took forever to process pickup. There is only one person at that location. There was dirty on the floor of the trailer. Drop off was a nightmare. Location was closed, no one to help unhook trailer. Roadside service wanted to charge me to help unhook. Customer service people were no help!!

Évaluation :

5

I don't think you need to improve anything. You was great!! 

Évaluation :

1

Make sure truck is clean

Évaluation :

1

I paid for my unit...never got to get into it. The office was closed and no one answered the customer service phone. 

Évaluation :

4

Assign pin codes instead of those cards. Normal office hours would be nice, as I could not get in because it was closed. The only saving grace was the girl from Preston who came to our rescue, and Jason who has been there for me for years --- you don't treat your people right, and it shows.

Évaluation :

1

Cheated me out my money

Évaluation :

5

Jason ROCKS he helped so much and the site is clean and looks great

Évaluation :

4

Location was fine, but Uhaul seemed to have overbooked this location. The attendant was very stressed and frustrated with his lack of support. The equipment that we ordered was not there. And the location and time of our pick up was changed 2 days prior to our reservation. Everything with this location was fine, but I was not impressed with Uhaul's logistics and coordination overall and would be hesitant to refer them as an organization.

Évaluation :

4

Online and the store need to communicate better. They double booked for the same truck.

Évaluation :

5

Phone calls for service at go uhaul are way too long-hold time extreme.

Évaluation :

5

jason was very helpful and pleasant, great experience

Évaluation :

4

You need to get the guy there some help, he's every nice. Be closed in the middle of the week is not a good idea.

Évaluation :

1

When I arrived At the U-Haul facility it was 4:45 P.M. There was a customer there that the clerk was taken care of once that customer was done conducting their business the Clerk said to me “sorry I'm closed” as he is walking towards the door. I Said to him I have a reservation already I'm just here to pick up the truck he said “ I understand that but I'm closed”. Then he asked me Was I here for the 26 ft. truck. I Told him yes, then he said I have it already for you but I am closed. Then, I had to sit there for an hour and a half trying to go online and get in touch with customer service to figure out how to get the 24 seven app so that I could get the keys out of the lock box.When I finally did Retrieve the keys in the gas needle was on E (Empty). This gentleman needs to learn how to deal with the public. And have class is on customer service. When he said that he had the truck ready for me, obviously that was not the case because if he had the truck ready he would have at least Made sure that there was some gas in the truck. This is unacceptable as much as I have dealt with U-Haul before I've never had this issue or come across anyone so rude.

Évaluation :

4

Listen. I dont want to be rude. The transaction was smooth, the attendant was great but the store smelled like sh!t. Like real life human sh!t. It bothered me. Its still bothering me how bad that store smelled. Hey if the guy has to use the restroom and he works there okay. But bleach that entire place afterwards. I mean the smell is stuck in my mind. Stressing me out. Human Sh!t smell like as soon as I hit the door. Everything else was flawless, great transaction. But that attendant needs to visit the doctor.

Évaluation :

5

Great service

Évaluation :

5

I'm waiting on a response regarding billing error. Was charged for dolly I didn't use.

Évaluation :

3

Bien

Évaluation :

3

I rated average only because when i downloaded my license as requested for early arrival, when i arrived the process was not on point, thus the guy at the counter needed my license anyway.

Évaluation :

5

Jason was extremely helpful.

Évaluation :

1

Drop off was a nightmare. Had to wait 30 minutes for customer service to answer & then they still couldnt help me with my phone finding the location. Was on the phone about 45 minutes & we still didnt find the location

Évaluation :

5

Nothing / all done well!

Évaluation :

5

Merci

Évaluation :

5

Not a thing. Exceptional experience

Évaluation :

4

There was a terrible smell in the facility.

Évaluation :

1

I was sent there 20 miles (30 minutes) out of my way since the location where I reserved my unit didn't have one. The attendant was rude and didn't believe me when I was told I should receive the $50 guarantee. I should have been able to drop off unit where I originally ordered and he said no. I had to drive 40 extra miles and it took an hour longer. I should not have to pay for the extra miles or extra time.

Évaluation :

3

More employees at each location.

Évaluation :

5

S.O.

Évaluation :

5

Zero complaints about the drop off location. The worker had not been having a great day, but he was upbeat and helpful in spite of it (we only knew of the issues he'd had after asking how his day was going).

Évaluation :

5

Jason is very nice and friendly, with above excellent customer service. Merci!

Évaluation :

1

They lost maintenance and my personal belongings ruined. Units around me expecting damages also.

Évaluation :

5

Unit 241 has no lights and never got fixed but i was fine with that but it needs fixed before renting again

Évaluation :

4

Good experience using the storage facility over the past years. Had two increases in storage fees over the last few years. I thought the increases were not justified. Move-out was smooth. Thx !

Évaluation :

3

I had to pay for a full month when I was not utlizing the facility for a full month. You all should retro pay customers for an early exit before the full month.

Évaluation :

5

The staff was very helpful and patient with me while I ask many questions. Things were explained well & without feeling like I was putting them out. This was my first experience in renting a unit.

Évaluation :

5

Very helpful and friendly staff, well maintained and clean facility,I will highly recommend it

Évaluation :

2

Was very expensive to say the least, main consideration for moving.

Évaluation :

5

Everything was fine

Évaluation :

5

Jason really made the whole process seamless. Great employee

Évaluation :

5

Excellent customer service!!

Évaluation :

5

Great experience

Évaluation :

1

To start my reservations I made for traveling to ky from Miami was never made. And put me bk a wk had a leak in tire traveling 1080 miles and outer loop lady was very rude and told lies out loud!!!

Évaluation :

5

Jason was very nice and professional.

Évaluation :

1

Gave my truck away , had to drive to another city to get auto transport, never again will I use uhaul. Schedule a month ahead and told them I couldn't come until after 12. They gave my truck away at 8

Évaluation :

5

Kris and Jason were a huge help. I could not have gotten done what I needed without their great customer service. They were down to down to earth, genuine, and accommodating. Thanks! - Jacob Masters

Évaluation :

5

Excellent

Évaluation :

2

My mattress was ruined by water causing mold also damaged my couch and a box of purses and now I have to get that replaced and I have to sleep on my floor

Évaluation :

5

Kris was wonderful in accommodating our needs. The unit I initially reserved was much to small and Kris went over and above in helping us find the right size affordable unit. Excellent asset to Uhaul!

Évaluation :

5

Good customer service.

Évaluation :

5

Great facility! Wish I had found you sooner!

Évaluation :

4

Storage on Outer Loop was great, picked up my truck on Preston Hwy. and the whole way home it shook, transmission was off, couldn't go above 50 without truck pulling. Just awful.

Évaluation :

5

Great customer service! My son was relocating from another city. Reservations were quick and easy and there are numerous drop off locations so it was easy to find the one closest to our home.

Évaluation :

5

EXCELLENT staff, quality service and very good job with payment reminders sent to my email! I will truly do all my storage and moving needs with U-Haul every time! Thank you kindly for a job well done

Évaluation :

4

Thanks staff, you were always friendly and professional. If the need arises I will use you again.

Évaluation :

5

Good place very helpful

Évaluation :

1

The help was very unprofessional

Évaluation :

5

All the staff were very helpful and went out of their way to help ,very well ran business . And very understanding

Évaluation :

4

it was good

Évaluation :

5

Very nice secure clean place

Évaluation :

5

Great staff.....friendly, helpful, and easy to work with! Great facilities with nice security.

Évaluation :

5

aaaaaa

Évaluation :

5

First time using a storage facility. My experience was outstanding!!

Évaluation :

5

G)))lllllllllllllllllllllllllkkkkkkkkkkkkkkkkkkokk

Évaluation :

3

Decent storage unit establishment

Évaluation :