Customer Reviews for U-Haul Moving & Storage of Aurora

Évaluation :

5

Agent on duty was very professional

Évaluation :

5

Merci

Évaluation :

5

Everything went well ,great employees at this location and they was very helpful to me thanks

Évaluation :

5

Bob was very thorough in the hooking up of trailor and answered all my questions

Évaluation :

3

If you charge me for a full tank of gas after I put the gas I used back in the truck plus a 1/4 tank, don't put me on hold for up to 20 minutes in the call center when I called the local store. Also, clean the cup holders.

Évaluation :

2

Try not to rent vehicles out with nails in the tires, and the low tire light illuminated when the customer picks up.

Évaluation :

5

i was recommended the incorrect size truck, now need to make another 5 hour trip.

Évaluation :

5

I can't think of anything - the place is easier to get to, easy to maneuver, with plenty of space to get around once the trailer is hooked up to your tow vehicle, and the service was excellent.

Évaluation :

5

I had a excellent experience with U-Haul the customer service was great the vehicle was in tops condition when i got it & when i brought it back as well.

Évaluation :

3

Don't speak about politics to customers

Évaluation :

5

Rien

Évaluation :

5

The gal that took care of me on pickup opened the store a few minutes early when she saw me standing outside and was VERY helpful and courteous. The gentlemen that took my drop off was very good as well, it was fast and a very pleasant experience returning my trailer.

Évaluation :

5

The rep. At the desk was super nice and helpful. Got me in and out in less than 5 minutes. Will definitely rent from this location again!!

Évaluation :

5

The staff at this location are always professional. I have been there many times to rent your products. The crew that has been there for past two years are great.

Évaluation :

5

Staff is the highlight of this facility. Helpful, knowledgeable, and maintain a professional approach.

Évaluation :

5

Staff are the highlight of this facility. They are helpful, knowledgeable, and maintain a professional demeanor.

Évaluation :

2

Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed

Évaluation :

1

Improve on: Better customer service. The Owner/employee seemed lazy, incompetent. Couldn't translate my online check in, did not explain charges correctly. Would NEVER go here again. Waited 20 minutes after walking in the door to get a hello. Bad bad bad customer service.

Évaluation :

2

Sales person/ service representative don't know what they are doing and the company doesn't seem to care

Évaluation :

3

The gas meter was wrong and i told the employee and he did nothing. Also when we got the keys to the vehicle the employee did not clean up the ice and snow on the windshield and we had nothing to clean it with.

Évaluation :

4

The lady & man that were there when we returned the truck were very friendly & helpful.

Évaluation :

4

When picking up from a different location then when I paid, please make sure the moving blankets are on the truck before the truck is picked up.

Évaluation :

5

thank you so much!

Évaluation :

5

The guys were professional and knowledgeable. Got in and got out.

Évaluation :

2

Location is good. Other than the location, service and readiness for my pick up was sub par. Shortage of labor was very obvious. Thanks..

Évaluation :

5

All's good; since I did the online check-in I was in/out quickly.

Évaluation :

5

Same. Helpful and pleasant service

Évaluation :

4

One of the tire straps was ripped off... and added a significant amount of time to my departure as it had to be removed and a new strap installed. Staff was very friendly and helpful, but had it been inspected prior to my reservation if could have been repaired in advance.

Évaluation :

5

Improve your app pickup. Would not allow us to finish our pick up

Évaluation :

5

Always a pleasure to work with the team at this location! David is always pleasant with Great Customer Service!

Évaluation :

2

Clean the store, truck dirty, and everything else. Especially during a pandemic everything should be spotless.

Évaluation :

5

Friendly and courteous.

Évaluation :

2

Counter help wasn't wearing a mask at the time, had two customers in store not wearing a mask When I returned the truck the woman who checked it in was very helpful

Évaluation :

5

Nothing. Everything was great.

Évaluation :

1

I got back 5 minutes late and got charged another full dayfor just 5 minutes

Évaluation :

5

I forget the names of those working. But the two people working Monday night of the fourth were very helpful in helping me borrow a truck last minute.

Évaluation :

3

I got two phone calls after returning the trailer saying it wasn't there. No phone call telling me they figured it out. Both calls asking me if I was sure I brought it back to their location. Yes, I am pretty sure I know where I picked it up from. Again, I would have expected an explanation once they figured it out.

Évaluation :

5

All the staff at this location are awesome I had 4 rentals within 9 days and all my encounters were smooth and pleasant. Please appreciate your staff and give them Christmas bonuses

Évaluation :

5

The truck was due back the next day by 9am.I returned truck before you closed on Saturday about 5:30 and handed in keys to the young man working.I then got a call Sunday afternoon wanting to know when we were returning the truck.This made me very nervous but it all worked out in the end.

Évaluation :

5

The trailer was in great shape and the people who work there are always friendly and quick to get transactions done wether its rentals or just filling up propane for me. Very happy customer

Évaluation :

5

The gentleman who help was very helpful. Excellent service à la clientèle.

Évaluation :

5

Staff was helpful, friendly, and safe.

Évaluation :

5

All good?

Évaluation :

5

The check out and in was fast friendly and easy.David Walters had great customer service Bob Hastey was friendly funny and had an awesome attitude and amazing customer service I have tricks reserved for 12/16 and 12/19. Thank you for the amazing experience

Évaluation :

5

Windshield should be cleaned on the inside and outside for better experience. Even though the trucks are stored outside, the windshield should be fairly clean on the inside at pick up.

Évaluation :

5

The uhaul app and website were not responsive. I couldn't log in to return my equipment, and when sending a code to my email... it didn't arrive for an hour. All I saw was a spinning circle of doom while uhaul's site considered whether or not to help me. The same thing happened last time, and also while on wifi at home and at my office just to make sure it wasn't me. When checking in, it wouldn't allow me to take a photo of my license, so I couldn't check in either. Your app SUCKS if it doesn't work, and it's aggravating enough that I actually bought a trailer so I didn't have to deal with renting one for moving my car in the future. Fix that, speed up the paperwork, and all will be well.

Évaluation :

3

They said did not have time to clean the outside. So I wiped down the inside of the cab because during this time there is no excuse not to make sure the customer gets a clean vehicle.

Évaluation :

5

Have adjustable steering wheels for short drivers. The steering wheel was so high, it was difficult to see over it.

Évaluation :

5

The manager was friendly and helpful. All the staff were professional. There was one employee not wearing any facial covering but I assumed she had an accommodation. Still surprised she wasn't at least wearing a face shield but who knows.

Évaluation :

5

Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037

Évaluation :

4

The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.

Évaluation :

5

Very reliable 👍

Évaluation :

4

I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.

Évaluation :

5

Nice experience

Évaluation :

5

Great customer service at the location in Aurora IL on lake street.

Évaluation :

3

Took too long with there services in people on what they needed done

Évaluation :

5

Very helpful.

Évaluation :

3

Needs work to find front desk it was a little sloppy

Évaluation :

5

Everyone there are GREAT!!!! 10🌟

Évaluation :

5

Still waiting for 5,00 $ credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.

Évaluation :

3

There are no elevators for the upper floors, and the parking space near the move in door is very limited.

Évaluation :

4

I was happy whith this company ,If I had to do it again I would use u-haul again.

Évaluation :

3

This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle

Évaluation :

2

There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.