Évaluations des clients U-Haul Moving & Storage of Aurora
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Aurora
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Ashley P. le
When I walked in the store I waited a good ten minutes before a worker came to the counter. If I didn't already have a reservation I would have walked out.
jacqueline S. le
This location is the best! All of the employees are friendly and helpful, Manager David Walters keeps the place running smoothly. They now have Bob Hasty on the staff. His technical experience on the equipment makes this location even better!
Theodore P. le
Truck was clean but the rollup door on the box worked harder then it should have. Not sure a women could have opened it. Brought it up to the employee that checked me back in. He stated he would take care of it.
Teresa V. le
Hay una mujer que habla Ingles y español muy burn servicio que nos dio
Frank H. le
The location that I had reservations at didn't have the truck there when I went to get it. So I had to go to another place which was farther away.
John G. le
I waited patiently while they asked question after question after question that I already answered when I pre-checked in. What is the point of a pre-check-in if you make me sit through the same questions. It took 20 minutes to pick-up a trailer. Sad
Irvin B. le
I think the entire staff needs training/retraining on customer relations. Example: I was there for approximately six (6) hours before I was offered the opportunity to sit and wait in the employees break area. There are no chairs in the facility.
Lanoka W. le
The workers were very nice and respectful I would use this location again thanks for your help
PETER S. le
Love the manager very helpful and great customer service
Mark P. le
Need more employees. The line to get service was really long and only one person was working. Not his fault, should be better staffed.
Shawn T. le
Price per mile too high
Jacqueline S. le
This location is very well run. The manager is David Walters. He takes excellent care of all of his customers. The people working with him also do a great job and are very helpful. 5 Stars!
mike O. le
No running lights on trailer I rented. Employee new about it. Would not do anything about it. I was given the option of take it or leave it.
RYAN J. le
Your app system is HORRRRRIBBLE and that is putting it lightly You agent sent me to the wrong location. The agents aren't able to override the app which is ridiculous The app timed out the process took better than 2 hours absolutely Awful experience but you essentially have a monopoly on rental trucks so why do you even ask for feedback. If I recall it was awful the last time I had used the app also.
Theresa J. le
Teach the employees on the knowledge of equipment.
jean F. le
Absolutely nothing - the staff at this location were extremely helpful, courteous and knowledgeable. Great experience.
claude T. le
Before you had one person and it took time to get service but now I noticed 2 people. Now it goes quicker thanks uhaul you made it a pleasure to come there
rick A. le
Excellent customer service
john C. le
Faster installation. It took around 5 hours to install.
Karl L. le
There was only one guy working. He deserves a raise. He needed at least 2 more people. The wait time was way too long
Steven N. le
One day rental. Good experience
Nakisha B. le
Great customer service at the location in Aurora IL on lake street.
latasha M. le
Took too long with there services in people on what they needed done
amos b. le
Very helpful.
Jason C. le
Needs work to find front desk it was a little sloppy
PAULA F. le
Everyone there are GREAT!!!! 10🌟
pat b. le
Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.
Rebecca P. le
There are no elevators for the upper floors, and the parking space near the move in door is very limited.
Chris I. le
I was happy whith this company ,If I had to do it again I would use u-haul again.
Andrea A. le
This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle
Alexandra L. le
There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.
Mitch C. le
No problems