Just keep being friendly it's perfect..
Pedro S.Customer Reviews for U-Haul Moving & Storage of Aurora
Testimonials From Recent Customers
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Very happy with this experience.
amy U.Bob was outstanding in helping and supporting me. Great service and very reasonable cost. I spent $340 on a Chicago Detroit Auto pickup with pickup and transporter and saved $460. Wonderful.
Marlin N.Uhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.
SAMUEL F. | Premières impressionsCheck in and out pretty good considering only 1-2 people to handle everything. Know labor short and saw the sign outside looking for help-hope most people are understanding.
Matt W.free food and beverages
Douglas G.The uHaul app seemed to have malfunctioned and repeatedly sent multiple verification codes to my mobile phone number at the same time (when only one request was sent - not multiple) causing my sessions to terminate due to expired codes. This caused my expected return time of 9pm CST to be slightly over 9pm.
Jacob K.The employee at the counter checking me in was anything but pleasant. Made me feel like I was there ruining his day.
Kyle B.Truck was very noisy on small bumps
Gary A.My only issue with the rental experience was problems with the online pickup and drop off procedures. The app was difficult to navigate. Plus I was overcharged for gas.
Melissa G.The owner was rude and showed poor customer service. Money driven. I will not return.
Madison T.Work to join the parking lot next to them so it's easier to get in and out
Russell M.I was only 2dollers off from a half of tank of gas And I was charged 22 dollars for that.
Johnny K.Great service! Will rent from this location again
Brian P.My experience was quick and the staff was friendly. Merci.
Tonia B.Nothing - Everything was great. The vehicle was clean and in very good condition.
Michael S.Excellent service from the staff there. Hard workers.
Michael F.One of the two employees working on Sunday was very rude and condescending. I will not be returning to U-Haul for any further rental needs.
William S.Nothing Bob was amazing. Great to talk to and easy to communicate with.
Jaalon M.Truck was clean but had been heavily smoked in. Smelled terrible. Location is good but only one you man working on a Saturday morning. He was wonderful though. Polite, efficient and professional. Handled the crowd well.
Judith H.Perhaps the Best Run, Friendliest and most Professional UHaul operation in the World.
Kenneth W.The manager David has impeccable management skills.
anne m. | Expérience généraleRental went good until I had to return the truck. Truck was due back this morning 7/29 at 8:30 am. I went to the uhaul location at 8. The owner was busy with another client. He said that I can leave the keys in the truck and I am all set. About 11 am, the owner of uhaul called me several times and left a message that the truck has not been returned. He called my wife as well and she spoke with him saying that I returned it this morning. He stated to her that he will check and call back. I tried calling uhaul but had to wait 30 mins before speaking with someone. The customer strive rep informed me that the truck was received. Uhaul never called back my wife or myself within those 30 mins to say they made a mistake and the vehicle was received.
Jonathan M.The lock wouldn't open, the guy who was supposed to help at the store didn't help. UHaul cancelled my location pick up twice within 24 hours, I had to spend more $ on gas and mileage.
Ronnie G.Great experience…..would definitely come back.
Daniel P.Bob help me all the time
Eleazar G.There is a rep who works day's who spends way too much time conversing rather than providing service to get in-and-out for a rental or anything else at that location. I do everything in the afternoon where I can just get in and get out and get the information I need.
Andrew S.Bob was very very helpful
judy K.I needed a pick-up truck to move some furniture quickly and this was the cheapest/easiest option I had. The process was low stress. With renting, I'm always worried about surprise fees but I was in and out with no issues.
Kevin R.I had difficulty uploading pictures of mileage, odometer, inside of cab, etc.. I emailed the location telling them that and offered to email my pictures. Ignored email and quickly charged me $20 for not completing return. This was after driving 350 miles in traffic trying to bring our broken down car back to Illinois. It was a white knuckled drive for my 74 year old husband. I feel the charge was not fair in this circumstance. For that reason I will not recommend this location.
Joanne W.Scheduled a trailer and dolly rental well in advance. Went to this location to pick up and was told I would have to drive far out of my way to pickup a dolly (and pay for a one way trip up charge). I was also not rung up for the box that I brought to the counter so I ended up purchasing it elsewhere. It seems as though every time I rent with U-Haul I have at least 1 issue on your end.
PETER P.Unfortunately, there was NO AIR-CONDITIONING IN THE TRUCK FOR THIS SUMMER HEAT. THE HEAT WAS HOT 85°F, other than that the service was great.
Nisha L.Continue with your great customer service
darlene B.David was awesome. Have more dollies, hand carts, and four wheelers in stock.
STEVEN B.When I reserved the U-box, I understood that I would be able to load it at the location in St Charles, IL. A few days before my loading date, I was informed that I would need to travel to the Aurora location which was further from where my contents were being stored. I had the same thing happen in Portland, Or. I had set up my pick up at one location only to be notified a day before that I had to go to a different location - further away - for the unloading. You guys need to be more honest about your which facilities are actually available for loading and unloading. The way I figure it you owe me a couple of gallons of gas and about 2 hours of time for me and my helper.
Denis E.The staff met me when I arrived and were able to quickly process my return of the equipment that I rented.
James E.Nothing. GM was great and very helpful.
Keith C.The steering was a little loose on the truck
Wynton J.It was a great experience. No wait, knowledgeable and courteous staff!
Dave B.S.O.
susan Z.Bob nos trato muy buen y fue muy amable
sandy A.Can you send me an email for person i can send something to?
Michael B.Super friendly staff, they made sure I had everything I needed for my move. I've always used this location and I will continue to do so in the future
DESHUN H.👍🏻👍🏻👍🏻
Ghenadie B.Excellent service, the women who helped me was very knowledgeable and friendly. This is the third time I've used this location, the service is so good I don't even consider other rental companies.
David B.Bob the manager there is outstanding. He remembered me from the last visit. He walked through everything, so I understood it before and after I rented the van. There are other rental places closer to my home but because of Bob I choose to rent from this facility.
louis K.Oil light on and engine light on
Michael K.I have to use uhaul weekly and consistently they are renting clean maintained trucks, have a positive attitude, and are on there game. I am thankful for the positive weekly experiences and the customer relations that they strive towards.
Renee F.Both gentleman who provided service from picking up to returning were great.
Christine P.Staff was great!
Ryan S..
doug H.Excellent service so nice guy
Genaro H.Keep up the great work!
Oscar V.amazing service
Julius A.Very good. It was very quick and good.
Robbie K.The scheduling process to rent at a location close to my home was beyond challenging. The employees at this location were great
Laurie S.Staff was great and friendly....
Alonzo C.The staff and help were very helpful and informative.
SANDRA R. | Premières impressionsFelt over charged, somehow.
Alfreda K. | Expérience généraleAverage person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed
Jason R. | Online Move InGood service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037
Michael W. | Premières impressionsThe only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.
James W. | Expérience généraleVery reliable 👍
Bukola Adenkie A. | Expérience généraleI thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.
GARRETT S. | Expérience généraleNice experience
karamat S. | Expérience généraleGreat customer service at the location in Aurora IL on lake street.
Nakisha B. | Premières impressionsTook too long with there services in people on what they needed done
latasha M. | Premières impressionsVery helpful.
amos b. | Premières impressionsNeeds work to find front desk it was a little sloppy
Jason C. | Expérience généraleEveryone there are GREAT!!!! 10🌟
PAULA F. | RéservationStill waiting for $5 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.
pat b. | RéservationThere are no elevators for the upper floors, and the parking space near the move in door is very limited.
Rebecca P. | Expérience généraleI was happy whith this company ,If I had to do it again I would use u-haul again.
Chris I. | Expérience généraleThis facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle
Andrea A. | Expérience généraleThere are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.
Alexandra L. | Expérience généraleNo problems
Mitch C. | Expérience générale