Évaluations des clients U-Haul Moving & Storage of Austintown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Austintown

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Teresa F. le

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Le client n'a pas laissé de commentaire.

Dennis O. le

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I was happy..I wouldn't have changed a thing.

Marc P. le

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Outstanding service! Great people!

cathy S. le

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Le client n'a pas laissé de commentaire.

Tyler B. le

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Le client n'a pas laissé de commentaire.

Sherry G. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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Very good service and convenient location

DAN B. le

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Le client n'a pas laissé de commentaire.

James S. le

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Always very courteous and helpful.

Amy K. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Carla B. le

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Le client n'a pas laissé de commentaire.

David T. le

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I was pleased with the total U-Haul process. I cannot think of any thing to improve.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Pamela T. le

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I rented a truck September 1 2019 someone was supposed to get back with me on a record call and they never did...the call was about they told me I can get a truck and they gave the truck to someone else they kept saying we'll call u back and take care of the matter and no one never did I don't think tht was nice if they pull the call they'll see I'm telling the truth... at least they coulda give me a discount when I came to rent another truck cuz in life nobody prefect we all make mistakes

Gregory M. le

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Le client n'a pas laissé de commentaire.

Shirley G. le

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truck was old

Toni M. le

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The employees were extremely helpful!

Don S. le

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Very nice facility. Load/unload area very convenient. Storage units were brand new.

TREVOR D. le

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Le client n'a pas laissé de commentaire.

raymond M. le

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Le client n'a pas laissé de commentaire.

Herb M. le

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I dropped off at 1am they were closed

Brenda S. le

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Le client n'a pas laissé de commentaire.

ALLEN D. le

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Le client n'a pas laissé de commentaire.

debbie H. le

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Employee, Kelly, went above and beyond. Her kindness and efficiency surely helped with the moving experience. She is a asset to your company. Thanks again ,Kelly.

William R. le

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There was mud in the expected places of a vehicle used during the rain, ie. tires, fenders, floor by the pedals and the cargo floor. It did not bother me, except worrying that I might be the one charged for it!

Charlotte J. le

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Le client n'a pas laissé de commentaire.

Howard C. le

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Even though I used express check-in for our equipment, the clerk indicted it "didn't show in their system", therefore no time was saved and in fact had to repeat the process at pick-up location.

Michael S. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Le client n'a pas laissé de commentaire.

tarise W. le

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I reserved a truck at 9:15 and was told that I would have to go to another 2 different locations to get a truck. I wasted one hour waiting for someone to callme back, to confirm the pickup location, because that's what the person from Uhaul told me. I never received a call it all, it was my time being played with, time I'll never get back. I'll give this a bad review on the other sites.

Ashley T. le

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I have had many experiences with Uhaul in the past. This is the first time I felt like I was also getting a customer service experience. I was greeted and assisted right away and on my way in maybe 5-10 minutes. The whole process felt simple instead of stressful which is what I have experienced in the past. Ashley was awesome!

tracy F. le

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The whole staff was fantastic

Keith C. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Le client n'a pas laissé de commentaire.

Ron S. le

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Le client n'a pas laissé de commentaire.

Annetta V. le

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Nothing, your employees are friendly and courteous, very helpful. The van/truck (rented both) are very clean and well maintain ed.

christina P. le

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Nothing it was a very smooth transaction with friendly staff!

Christopher M. le

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Though the trailer had a significant amount of plant debris, a broom solved that issue rather quickly. The major issue is with the Warren, Ohio U-Haul desk clerk and the messaging system used to email changes to my reservation. My reservation Initially settled on 10/20/2019 at noon. At that time, I tried to acquire the reserved trailer only to be told that the pick up location was changed and I was sent an email to inform me. I received no email. Moving forward, I asked if the clerk if she could call the Austintown location to inform them that we were on our way to get the trailer so we don't lose our reservation. She refused to do so sighting, our reservation was for noon though it was not yet noon. She told me the email must be in my spam though I have received dozens of U-Haul emails in my inbox. I showed her both my inbox and my spam, no update email from U-Haul. Then the indignantcy started. I was told that I don't know how to use email though I've used email for over 30 years as this clerk walked away not to return. As I Departed the lot, there sat the trailer I was suppose to rent. If you'd like the picture make a route to do so and I will ablige. All-in-all, the Warren U-Haul clerk gave me a nicely performed, F-You. Upon further communication with customer service I secured the trailer in Austintown, though it cost me an additional 78 miles at $.58/mile. As well, I reported the clerk's misbehavior. They did send a second update which came to my inbox rather quickly. Adding insult to injury, the initial email changing my reservation to Austintown arrived in my inbox at about 5:30 that evening of 10/20/2019, five and a half hours after the reservation pick up time. Please, Acknowledge Christopher Mele, President, ASD, Inc.

Kim K. le

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Le client n'a pas laissé de commentaire.

John T. le

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Ashley was very professional and efficient in handling my transaction.

Don V. le

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Le client n'a pas laissé de commentaire.

chris C. le

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Le client n'a pas laissé de commentaire.

lori H. le

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None

Patricia M. le

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Le client n'a pas laissé de commentaire.

Alexus M. le

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Le client n'a pas laissé de commentaire.

James C. le

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Very friendly and clean. Would definitely be using this site again

Daphne C. le

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There were not many trucks at the location so the return time was tight, which was stressful.

Patrick M. le

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The two young ladies that were working when I picked up and return the trailer are excellent. They have great customer service skills. It’s evident that they like their jobs.

bryant B. le

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They failed to tell me there was a fee to drop it off at the location, they the people were too busy having fun to know I dropped the trailer off until 3 days later. Good thing I took a pic to prove I dropped it off because they had no idea. Stay away from this location until they hire responsibly employees

Traci R. le

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Very fast, efficient, and friendly service. I was in without a reservation, and they had me in a moving van in less than 15 minutes. Would recommend this store to anyone who needs to move. They also carry a lot of moving supplies. Boxes, tape, etc!! Great experience!

Tamarah H. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Have more than one agent on a busy Saturday morning

Alan U. le

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The man at the desk was extremely helpful and pleasant. He is the kind of employee that makes UHaul a great company.

Kristi N. le

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The woman at the desk, I dont remember her name, was WONDERFUL

Niak D. le

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Messed up my order had to wait about an hour.

Joey L. le

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Have better staffing. There was only one person working when we picked up the truck and waited in line for about 20 minutes because of it.

Edward S. le

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Le client n'a pas laissé de commentaire.

ashlie r. le

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The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

Karen P. le

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When returning the trailer there was no one there. The doors were open. Music on. 20 minutes before another customer went around to the back of the building to find the two employees

nancy H. le

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Le client n'a pas laissé de commentaire.

Belinda B. le

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Le client n'a pas laissé de commentaire.

trace E. le

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The store was very clean and organized. The staff was very respectful and explained everything very thoroughly. I would like to personally acknowledge their customer service skills. Would recommend this location to anyone who needs to move.

kirk G. le

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Le client n'a pas laissé de commentaire.

melanie v. le

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UHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

Brian D. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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Nothing, honestly every time I deal with this location, everything is quick and easy. Employees are willing to help with figuring out the best vehicle options for what I need.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Lori C. le

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Stop charging for having to check in a truck because I never had to before and screwed up and was charged 20 dollars for it. Ridiculous. What started out as a 19.95 dollar truck turned into 67 dollars. Never had that issue with the other uhaul locations. Will never recommend austintown one and will never return. Bunch of bs

Becky D. le

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Kelly was very knowledgeable and extremely helpful.

joe b. le

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Thanks

David C. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Lisa M. le

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Was charged a$20 after hour service fee but was not told how to check in the vehicle when I brought it back. Was only told to park it and put the keys on the box. Will not use the facility again!

Mike J. le

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Le client n'a pas laissé de commentaire.

joe b. le

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Impressed with your operation and the help I received...

James D. le

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Le client n'a pas laissé de commentaire.

Shana R. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Brian U. le

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Don’t make your customers walk across the whole parking lot to get their truck. You have the little scooter, pull them up to the door.

Erika S. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

Shannon B. le

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Everything was great!

Mark S. le

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Le client n'a pas laissé de commentaire.

Ebbony C. le

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Le client n'a pas laissé de commentaire.

Jacob P. le

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Le client n'a pas laissé de commentaire.

M H. le

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They did not put my moving blankets in the truck even tho I reminded her. Then I had to drive back and get them. Manager said he would take them off my bill. HE DID NOT! I questioned why my bill was so much when he took the$10.00 off. She told me he did. When I got my receipt, HE NEVER TOOK IT OFF. Had to call AGAIN and they refunded my card, or tho they said. I still haven't seen it in my account. HORRIBLE EXPERIENCE!! THE WORST! I WAS PAYING MEN TO LOAD MY TRUCK AND YOU WASTED HALF HOUR OF THEIR TIME I HAD TO PAY FOR!!!

HEIDI B. le

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Le client n'a pas laissé de commentaire.

Nidra B. le

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As I said in my call, very poor customer service.

Daniel S. le

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Le client n'a pas laissé de commentaire.

yara W. le

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The guys from moving help were fantastic!

Christopher W. le

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Nice new facility. Convenient carts.

Aicha K. le

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Even though I waited 6 to 7 hour before I get to dislocation and I was sure on gas they charged me $16

Beth S. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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The two young ladies that helped me were very helpful and courteous (morning and evening shifts).

Diane H. le

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Le client n'a pas laissé de commentaire.

Evelyn C. le

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Friendly and helpful

Marc P. le

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Excellent service! Keep up the great work!

brittany W. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Overall good. Some construction still going on however.

CHRISTINA P. le

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Had issues with getting truck. Was told I could pay cash then told no. Got a different uhaul and first she gave me wrong key then finally got right one. Was very frustrating!!

timothy K. le

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Le client n'a pas laissé de commentaire.

Corey S. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Yvonne H. le

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Le client n'a pas laissé de commentaire.

thomas m. le

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This is a newer facility that is not yet finished but very well run.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Diane H. le

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Everyone was very helpful. Thank you again.

Achilles P. le

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The facility is new so everything was neat and clean. The employees were very nice and friendly.

BRIAN V. le

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Staff was five star all the way

thomas m. le

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Great service and staff Rob and the staff were friendly knowledgeable and very helpful

nathan t. le

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Everyone was kind.

BRIAN V. le

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Great service, very helpful during an overwhelming vevent