Évaluations des clients U-Haul Moving & Storage of Austintown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Austintown

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christina P. le

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Nothing it was a very smooth transaction with friendly staff!

Christopher M. le

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Though the trailer had a significant amount of plant debris, a broom solved that issue rather quickly. The major issue is with the Warren, Ohio U-Haul desk clerk and the messaging system used to email changes to my reservation. My reservation Initially settled on 10/20/2019 at noon. At that time, I tried to acquire the reserved trailer only to be told that the pick up location was changed and I was sent an email to inform me. I received no email. Moving forward, I asked if the clerk if she could call the Austintown location to inform them that we were on our way to get the trailer so we don't lose our reservation. She refused to do so sighting, our reservation was for noon though it was not yet noon. She told me the email must be in my spam though I have received dozens of U-Haul emails in my inbox. I showed her both my inbox and my spam, no update email from U-Haul. Then the indignantcy started. I was told that I don't know how to use email though I've used email for over 30 years as this clerk walked away not to return. As I Departed the lot, there sat the trailer I was suppose to rent. If you'd like the picture make a route to do so and I will ablige. All-in-all, the Warren U-Haul clerk gave me a nicely performed, F-You. Upon further communication with customer service I secured the trailer in Austintown, though it cost me an additional 78 miles at $.58/mile. As well, I reported the clerk's misbehavior. They did send a second update which came to my inbox rather quickly. Adding insult to injury, the initial email changing my reservation to Austintown arrived in my inbox at about 5:30 that evening of 10/20/2019, five and a half hours after the reservation pick up time. Please, Acknowledge Christopher Mele, President, ASD, Inc.

Kim K. le

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Le client n'a pas laissé de commentaire.

John T. le

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Ashley was very professional and efficient in handling my transaction.

Don V. le

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Le client n'a pas laissé de commentaire.

chris C. le

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Le client n'a pas laissé de commentaire.

lori H. le

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None

Patricia M. le

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Le client n'a pas laissé de commentaire.

Alexus M. le

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Le client n'a pas laissé de commentaire.

James C. le

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Very friendly and clean. Would definitely be using this site again

Daphne C. le

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There were not many trucks at the location so the return time was tight, which was stressful.

Patrick M. le

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The two young ladies that were working when I picked up and return the trailer are excellent. They have great customer service skills. It’s evident that they like their jobs.

bryant B. le

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They failed to tell me there was a fee to drop it off at the location, they the people were too busy having fun to know I dropped the trailer off until 3 days later. Good thing I took a pic to prove I dropped it off because they had no idea. Stay away from this location until they hire responsibly employees

Traci R. le

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Very fast, efficient, and friendly service. I was in without a reservation, and they had me in a moving van in less than 15 minutes. Would recommend this store to anyone who needs to move. They also carry a lot of moving supplies. Boxes, tape, etc!! Great experience!

Tamarah H. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Have more than one agent on a busy Saturday morning

Alan U. le

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The man at the desk was extremely helpful and pleasant. He is the kind of employee that makes UHaul a great company.

Kristi N. le

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The woman at the desk, I dont remember her name, was WONDERFUL

Niak D. le

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Messed up my order had to wait about an hour.

Joey L. le

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Have better staffing. There was only one person working when we picked up the truck and waited in line for about 20 minutes because of it.

Edward S. le

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Le client n'a pas laissé de commentaire.

ashlie r. le

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The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

Karen P. le

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When returning the trailer there was no one there. The doors were open. Music on. 20 minutes before another customer went around to the back of the building to find the two employees

nancy H. le

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Le client n'a pas laissé de commentaire.

Belinda B. le

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Le client n'a pas laissé de commentaire.

trace E. le

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The store was very clean and organized. The staff was very respectful and explained everything very thoroughly. I would like to personally acknowledge their customer service skills. Would recommend this location to anyone who needs to move.

kirk G. le

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Le client n'a pas laissé de commentaire.

melanie v. le

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UHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

Brian D. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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Nothing, honestly every time I deal with this location, everything is quick and easy. Employees are willing to help with figuring out the best vehicle options for what I need.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Lori C. le

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Stop charging for having to check in a truck because I never had to before and screwed up and was charged 20 dollars for it. Ridiculous. What started out as a 19.95 dollar truck turned into 67 dollars. Never had that issue with the other uhaul locations. Will never recommend austintown one and will never return. Bunch of bs

Becky D. le

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Kelly was very knowledgeable and extremely helpful.

joe b. le

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Thanks

David C. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Lisa M. le

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Was charged a$20 after hour service fee but was not told how to check in the vehicle when I brought it back. Was only told to park it and put the keys on the box. Will not use the facility again!

joe b. le

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Impressed with your operation and the help I received...

Christopher W. le

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Nice new facility. Convenient carts.

Evelyn C. le

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Friendly and helpful

Don S. le

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Overall good. Some construction still going on however.

thomas m. le

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This is a newer facility that is not yet finished but very well run.

Diane H. le

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Everyone was very helpful. Thank you again.

Achilles P. le

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The facility is new so everything was neat and clean. The employees were very nice and friendly.

BRIAN V. le

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Staff was five star all the way

thomas m. le

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Great service and staff Rob and the staff were friendly knowledgeable and very helpful

nathan t. le

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Everyone was kind.

BRIAN V. le

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Great service, very helpful during an overwhelming vevent