Customer Reviews for U-Haul Moving & Storage of Austintown

548 évaluations

4475-4477 Mahoning Ave   Austintown, OH 44515
(old KMart)

(330) 792-6710

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(330) 792-6710

4475-4477 Mahoning Ave
Austintown, OH 44515
(old KMart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny d.  |  Expérience générale 
Évaluation :
2

Staff not trained in Ubox charges/shipping/service. Unable to properly detach ubox on day I returned ubox and pickup truck. So,,,, I was over charged for a two day truck rental because no one logged truck in as returned after one day rental. So the 19,95 $ plus mileage turned into two day rental plus mileage and another charge which could be the insurance which I declined. When I called support to understand what happened and correct charges they said they could not do anything. I would be contacted by the staff at the Austintown Uhaul store. But they did not call back! Very poor service, or worse

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Merci.

christine d.  |  Expérience générale 
Évaluation :
5

This store and staff is always fantastic. I have only this criticism to offer:The policy of not having the trucks fuel kept on full is just not customer friendly. Keep all your trucks on full then it is easier for customers to know exactly how much gas to replace. Your current policy however advantages U-haul and NOT the customer as the customer either inadvertently over-fills or under-fills in either case U-haul is benefited. Lastly, the consistent mis-marking of fuel levels can be avoided. This by the way, happens so frequently that it appears to be a corporate policy to force the customer who doesn't know to check this, re-fill gas they didn't use.

Scott K. 
Évaluation :
5

Very professional equipment and personnel

Daniel C. 
Évaluation :
5

The young lady that helped me was very kind and friendly and explained everything...

Gustavo G. 
Évaluation :
5

Customer Service guy was outstanding

Ladonna H. 
Évaluation :
5

Pay the employees more money. The two girls there on Saturday 4/24/2021 deserve more pay.

Margaret P. 
Évaluation :
3

Girl we returned truck to was rude & threw out a piece of my daughters art easel that we accidentally left & did not see. When I asked why did you throw that out on the ground like that & not give it to my husband who was inside paying. She just ignored me & was very rude.

Miles B. 
Évaluation :
5

Nothing, everything was fantastic. Thank you

Michael P. 
Évaluation :
5

Took care if me Great !!!

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
2

the online check in is a waste of time and useless - all info I gave on line I had to give again when I went to pick up trailer

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Ashley provided great customer service.

Susan E. 
Évaluation :
3

I reserved a truck and an appliance dolly. I go to pick it up and I was told that the appliance dolly was rented out earlier in the morning... I brought up the reservation guarantee that I saw on the website and I was told "it only applies to vehicles, not equipment"... take this info for what it's worth. Hopefully it helps someone else.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Great supplies for moving, and prices, too

Victor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
5

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Elaine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci F. 
Évaluation :
5

The young lady that waited on me at the counter was very professional very fast at her job and the kid that unloaded the trailer for me when I got back was just great

Philippe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonta T. 
Évaluation :
5

Rental experience was fabulous. Your employee Cierra went above and beyond to make this a very pleasant experience from pick up to drop off. Kudos to her!!!

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Y.  |  Premières impressions 
Évaluation :
5

Ashley was very helpful and did a wonderful job!

John B.  |  Premières impressions 
Évaluation :
5

Great service, friendly and helpful. Great price as well. Made my move so easy. Thanks again.

Alan S. 
Évaluation :
5

thanks for the great service you provide.

Richard H. 
Évaluation :
4

The only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.

Karen L.  |  Expérience générale 
Évaluation :
1

Abhorrent customer service skills from the entire staff. The manager, Ashley,was especially dismissive after they overcharged me by 220 dollars due to their mismanagement of my contract. I was further dismayed at her inability to accept full responsibility for the mistakes. She instead transferred blame on subordinates and me for failure to perform a thorough walk around inspection of the vehicle. I personally took an hour chipping off ice from the vehicle in order to open doors and make sure steps we're safe to use while using this van. A walk around inspection of the vehicle wasn't even a possibility given how much ice was needed to remove.

Sean S. 
Évaluation :
5

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Mark S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Thanks, as usual, your trailer was very helpful, clean, and the best. Merci

Richard H. 
Évaluation :
5

Tires were low and needed aired up before we left. Had to clean dirty windows. Back needed swept out before we loaded.

Donald F. 
Évaluation :
5

Friendly and Quick

sonia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTCHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erinne M. 
Évaluation :
5

I would not recommend Uhaul to ANYONE after being ripped off and lied to like that.

Steven S. 
Évaluation :
5

Nothing they did a great Job. Will was very helpful with all my needs.

Christopher H. 
Évaluation :
1

I was over charged 21$ when i called they said it was a mistake and would be resolved . As of now it has not been resolved. I rented a ramp trailer had it less than 3hours and was charged 24 plus 21 . Very unhappy with this

Robert M. 
Évaluation :
5

excellent staff ,, very polite and knowledgeable

Anthony C. 
Évaluation :
5

Give a Veteran and/or Senior Citizen discount.

Beth S. 
Évaluation :
5

Customer service at the location was fantastic. Very helpful

Michael B. 
Évaluation :
5

Everything was superb. Excellent customer service.

Rita W. 
Évaluation :
5

very friendly

DANIEL A. 
Évaluation :
5

Nothing I can think of.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

I had a great experience at this Uhaul location. The employees were very nice and the truck itself was clean when I picked it up.

John P. 
Évaluation :
3

The trailer hydraulic brake hose wore out and sprayed brake fluid all over the tailgate of my 2019 Ford F-150 SuperCrew Platinum. Brake fluid destroys paint. If my tailgate shows signs of paint loss I expect UHaul to make this right. Otherwise, your staff was excellent.

JAMES A. 
Évaluation :
5

Friendly and extremely easy to return. The setup is so convenient. Je les recommande fortement. 

DANIEL A. 
Évaluation :
5

Overall, an excellent experience.

ANDREW Z.  |  Expérience générale 
Évaluation :
4

Professional, courteous, and clean.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadia C. 
Évaluation :
5

I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.

Diana B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
3

Very bad Experience...Employees had NO PERSONALITY...Never felt welcome...Person who waited on me..i felt i was a bother to him....when he put the trailer on my hitch of my truck..said it was secure..took picture and walked away...this was at 7:40 am.... So i got in my truck to leave...started to pull out in TRAFFIC and Trailer fell off my Hitch and in the middle of a 4 lane road trailer came to rest against the back of my truck....with traffic coming i got out of my truck and yelled to the U haul sales men to come help..seeing i only went 50yrds. from wete i started...so i connected the trailer up MYSELF ..by the time he got there...i quote...he said..Wow..i never seen that happen before...REALLY...so shaken i got in my truck and drove 1 1/2mile up the rode and had the other U Haul store..tighten and recheck how I PUT Trailer on my hitch....they said that it was good..he brought out a wrench and tightened it to make sure it would stay secure for my trip to Columbus and back... SO..HOPEFULLY this NEVER happens to anyone else..this could have ended Very Badly...someone could have really gotten hurt or even killed...UNPROFESSIONAL and Terrible situation...you put me in....was WORRIED the whole time....i believe i should be COMPENSATED for this EXPERIENCE....i could go to social media and tell my story...also the Picture he took is the tell all...if no threads were showing on latch..that tells all....love to know what your company will do...ken

Kenneth S. 
Évaluation :
5

very happy Rich Kay

Richard K. 
Évaluation :
4

Truck has a very pull to the left Was even worse when pulling a trailer Would be nice if the equipment would had trailer brakes Also a working radio would have made the ride more pleasant

john S. 
Évaluation :
5

The young man at the desk was friendly, very helpful and patient !!

Theresa K.  |  Premières impressions 
Évaluation :
5

The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not right

Shirley V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
3

The Cab of truck was dirty . Pad lock for cargo door not working .

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M.  |  Premières impressions 
Évaluation :
5

Excellent service

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond V. 
Évaluation :
5

Very friendly and courteous awesome thanks

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lieslanne D. 
Évaluation :
3

Checking is was quick and easy but I arrived to drop off at 455 5 mins before close. Door was lock knocked on the door man came out and said they were closed and I had to use website to return truck. He said his computer was shut done and could not turn it back on. I busted my butt to get it back in time and he didn't seem to care. I will not use your company again. Please don't forget the customer( the one who pays) is always right.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
1

I followed the instructions for an after hours equipment return and was still charged an "inconvenience fee". Next time I'll just rent a truck from enterprise.

Matthew B. 
Évaluation :
3

I drove the truck 5 miles! Got charged over 6 $for gas. Really. Takes more than a gallon to go 5 miles. It didn't look to us like the gage had even moved!

Jack L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Z. 
Évaluation :
1

The young man that assisted me yesterday evening was kind and courteous. The young lady that I dealt with this afternoon was rude and very disrespectful for not to be wearing a mask when it's a store policy. I have been a customer over 30 years but if this is the level of service now I will recommend to my fellow military veterans to use another service.

Christopher M. 
Évaluation :
5

the staff was excellent and polite

Anthony C. 
Évaluation :
5

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quartecia T.  |  Premières impressions 
Évaluation :
5

This is the nicest, cleanest U-Haul I've ever been in. The staff is amazing and very friendly. Ashley is such a great manager and Will, what can I say, is such a great employee. Always helpful and very polite. I would and will be telling people about this store!

Carolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F.  |  Expérience générale 
Évaluation :
1

When I rented. The employee was super nice and helpful! The equipment was absolute JUNK

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
1

The trailer rear brakes one of the two axle were locked . It was slow and dangerous, I only moved half of my load

Avner S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie O. 
Évaluation :
5

Quickest return ever! There was a staff member waiting at checkpoint for us. Very friendly

David S. 
Évaluation :
5

Staff were very nice and helpful

loretta j.  |  Premières impressions 
Évaluation :
1

Train your staff on ADA and Hippa laws. It's inexcusable to look healthy and be treated unfairly. I spoke with your manager / area supervisor. Educate these young people to save someone the humiliation of being treated wrongly by an unseen disability. We have barriers and distance up for a reason when someone is covered by ADA and Hippa.

Vincent H. 
Évaluation :
5

Nothing at all.

Roland P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence M.  |  Premières impressions 
Évaluation :
5

Anna and the team did an excellent job for my wife and me and getting our storage units for us.

Micah C.  |  Premières impressions 
Évaluation :
5

Keep doing what you are doing

Racheal H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Ashley was very helpful and had everything taken care of very efficiently

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat H.  |  Premières impressions 
Évaluation :
5

Ashley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and trucks

carolyn m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen W.  |  Expérience générale 
Évaluation :
5

I accomplished everything I needed to do, from shipping my furniture from another state , to this location.

Mary Lou A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H.  |  Premières impressions 
Évaluation :
5

Was disappointed that I didn’t get prorated when I exited unit before the month was over.

Becky D.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

JODIE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

taylor c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE B.  |  Premières impressions 
Évaluation :
5

I had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.

Marcie F.  |  Expérience générale 
Évaluation :
5

Ashley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very clean

Carolyn M.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!

Pat M.  |  Expérience générale 
Évaluation :
5

Professional Customer Service! Very nice and helpful! Everything went well so far!

Pat M.  |  Premières impressions 
Évaluation :
3

Even though my reservation wasn't there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.

heather w.  |  Premières impressions 
Évaluation :
5

Very nice facility. Load/unload area very convenient. Storage units were brand new.

Don S.  |  Expérience générale 
Évaluation :
5

The woman at the desk, I dont remember her name, was WONDERFUL

Kristi N.  |  Premières impressions 
Évaluation :
5

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

ashlie r.  |  Premières impressions 
Évaluation :
5

UHAUL'S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

melanie V.  |  Premières impressions 
Évaluation :
5

Kelly was very knowledgeable and extremely helpful.

Becky D.  |  Premières impressions 
Évaluation :
5

Thanks

joe b.  |  Expérience générale 
Évaluation :
5

Impressed with your operation and the help I received...

joe b.  |  Premières impressions 
Évaluation :
5

Nice new facility. Convenient carts.

Christopher W.  |  Premières impressions 
Évaluation :
5

Friendly and helpful

Evelyn C.  |  Expérience générale 
Évaluation :
4

Overall good. Some construction still going on however.

Don S.  |  Premières impressions 
Évaluation :
4

This is a newer facility that is not yet finished but very well run.

thomas m.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful. Thank you again.

Diane H.  |  Premières impressions 
Évaluation :
4

The facility is new so everything was neat and clean. The employees were very nice and friendly.

Achilles P.  |  Premières impressions 
Évaluation :
5

Staff was five star all the way

BRIAN V.  |  Expérience générale 
Évaluation :
5

Great service and staff Rob and the staff were friendly knowledgeable and very helpful

thomas m.  |  Premières impressions 
Évaluation :
5

Everyone was kind.

nathan t.  |  Premières impressions 
Évaluation :
5

Great service, very helpful during an overwhelming vevent

BRIAN V.  |  Premières impressions 
Non reviews have been submitted for this location.

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