Évaluations des clients U-Haul Moving & Storage of Austintown

I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.

Very bad Experience...Employees had NO PERSONALITY...Never felt welcome...Person who waited on me..i felt i was a bother to him....when he put the trailer on my hitch of my truck..said it was secure..took picture and walked away...this was at 7:40 am.... So i got in my truck to leave...started to pull out in TRAFFIC and Trailer fell off my Hitch and in the middle of a 4 lane road trailer came to rest against the back of my truck....with traffic coming i got out of my truck and yelled to the U haul sales men to come help..seeing i only went 50yrds. from wete i started...so i connected the trailer up MYSELF ..by the time he got there...i quote...he said..Wow..i never seen that happen before...REALLY...so shaken i got in my truck and drove 1 1/2mile up the rode and had the other U Haul store..tighten and recheck how I PUT Trailer on my hitch....they said that it was good..he brought out a wrench and tightened it to make sure it would stay secure for my trip to Columbus and back... SO..HOPEFULLY this NEVER happens to anyone else..this could have ended Very Badly...someone could have really gotten hurt or even killed...UNPROFESSIONAL and Terrible situation...you put me in....was WORRIED the whole time....i believe i should be COMPENSATED for this EXPERIENCE....i could go to social media and tell my story...also the Picture he took is the tell all...if no threads were showing on latch..that tells all....love to know what your company will do...ken

very happy Rich Kay

Truck has a very pull to the left Was even worse when pulling a trailer Would be nice if the equipment would had trailer brakes Also a working radio would have made the ride more pleasant

The young man at the desk was friendly, very helpful and patient !!

The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not right

The Cab of truck was dirty . Pad lock for cargo door not working .

Excellent service

Very friendly and courteous awesome thanks

Checking is was quick and easy but I arrived to drop off at 455 5 mins before close. Door was lock knocked on the door man came out and said they were closed and I had to use website to return truck. He said his computer was shut done and could not turn it back on. I busted my butt to get it back in time and he didn't seem to care. I will not use your company again. Please don't forget the customer( the one who pays) is always right.

I followed the instructions for an after hours equipment return and was still charged an "inconvenience fee". Next time I'll just rent a truck from enterprise.

I drove the truck 5 miles! Got charged over $6 for gas. Really. Takes more than a gallon to go 5 miles. It didn't look to us like the gage had even moved!

The young man that assisted me yesterday evening was kind and courteous. The young lady that I dealt with this afternoon was rude and very disrespectful for not to be wearing a mask when it's a store policy. I have been a customer over 30 years but if this is the level of service now I will recommend to my fellow military veterans to use another service.

the staff was excellent and polite

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

This is the nicest, cleanest U-Haul I've ever been in. The staff is amazing and very friendly. Ashley is such a great manager and Will, what can I say, is such a great employee. Always helpful and very polite. I would and will be telling people about this store!

When I rented. The employee was super nice and helpful! The equipment was absolute JUNK

The trailer rear brakes one of the two axle were locked . It was slow and dangerous, I only moved half of my load

Quickest return ever! There was a staff member waiting at checkpoint for us. Very friendly

Staff were very nice and helpful

Train your staff on ADA and Hippa laws. It's inexcusable to look healthy and be treated unfairly. I spoke with your manager / area supervisor. Educate these young people to save someone the humiliation of being treated wrongly by an unseen disability. We have barriers and distance up for a reason when someone is covered by ADA and Hippa.

Nothing at all.

Expedite paperwork

Front desk is outstanding! I can't remember the young lady's name? She is a brunette an was so helpful. Keep up the great work and I will always go there for truck rentals!!!!

Nothing comes to mind, renting from U-Haul is always fast and convenient...Keep up the good work...

I opened the rental and there were crumbs on the step and in between the seats. Not a big deal just needed vacuuming. The alarming find was a used latex glove. In this time of the pandemic I was now questioning the sanitization of the van. The pick-up and return was easy and the employees pleasant just needed to pay attention to the little details of cleaning and sanitizing.

Truck needed service

Once again an awesome location. I won't do business with any other u-haul but Austintown. Employees are wonderful.

Nothing your location is wonderful. So are the people.

Anna and the team did an excellent job for my wife and me and getting our storage units for us.

Staff was very friendly!

Friendly employees, very helpful and knowledgable.

Everything went perfectly! Thank you!

Gabrielle Mccaffrey took wonderful care of us and made sure all of our needs were met

I switched here because the trucks are WAY nicer and when I call I get to talk to a human person not a computer. Well played!

Very friendly. Service was excellent. Very happy with overall customer service. Thank you

I tried to do the 24/7 drop off at the uhaul location I picked up from. The app could not locate my location. Had to leave the truck with the keys in it because was not told about a drop box. I called in the morning and talked to someone not locally and they said things were fine. Got a call from the local dealership saying I owed $100 for leaving the keys in the truck or I could get my own locksmith. WHY WOULDN'T YOU HAVE A SPARE KEY???!!! Then thought this is a way Uhaul makes more money. The truck was in poor condition and the ramp was even broken. I wouldn't even let my daughter ride with me because I did not trust the vehicle. I am done with Uhaul. You might be cheaper than some more reputable companies but you get what you pay for.

Whoever is managing this store is doing it right. Every time I go to the store, everyone in the store is very friendly and always helpful.

Honestly, nice facility and has everything you need. I did have a tire problem with first truck rental. And problem was taken care of. I do feel the girl was nice but could've done cisgender service a little better

This was the best experience I have ever had renting a moving vehicle! Keep up the fantastic work!

Excellent personal and service Very Professional

It would be great if I could rent the trailer 1 way. It obviously was rented as such, as it has a texas license plate. I had to drive a 100 extra miles to return it.

Good job

Quick, seamless and simple! Employees are always friendly and informative!

Keep doing what you are doing

Ashley was very helpful and had everything taken care of very efficiently

Only issue was my reservation was not found even with the confirmation number resulting in the use of two units instead of one large unit which was requested

Ashley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and trucks

I accomplished everything I needed to do, from shipping my furniture from another state , to this location.

Was disappointed that I didn’t get prorated when I exited unit before the month was over.

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

I had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.

Ashley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very clean

Everyone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!

Professional Customer Service! Very nice and helpful! Everything went well so far!

Even though my reservation wasn’t there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.

Very nice facility. Load/unload area very convenient. Storage units were brand new.

The woman at the desk, I dont remember her name, was WONDERFUL

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

UHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

Kelly was very knowledgeable and extremely helpful.

Thanks

Impressed with your operation and the help I received...

Nice new facility. Convenient carts.

Friendly and helpful

Overall good. Some construction still going on however.

This is a newer facility that is not yet finished but very well run.

Everyone was very helpful. Thank you again.

The facility is new so everything was neat and clean. The employees were very nice and friendly.

Staff was five star all the way

Great service and staff Rob and the staff were friendly knowledgeable and very helpful

Everyone was kind.

Great service, very helpful during an overwhelming vevent