Le client n'a pas laissé de commentaire.AAron C.
Customer Reviews for U-Haul Moving & Storage of Austintown
Pour nous contacter
Austintown, OH 44515
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tyee H. | Premières impressions
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Benjamin C.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Heather T.
They are always courteous and helpful. The whole process is easy and stress free. A no brainer to use again when needed.GERALD K.
Le client n'a pas laissé de commentaire.Larry F. | Expérience générale
Le client n'a pas laissé de commentaire.Peter V.
Le client n'a pas laissé de commentaire.Montez L. | Expérience générale
Le client n'a pas laissé de commentaire.ELANE M.
Le client n'a pas laissé de commentaire.brittany M.
I was charged for more miles than I usedRonald K.
Be more clear about the pricing. The 19,95 gets you in the door, but that price is only if you don't leave the parking lot. Then on top of that, the mileage charge is a double dip, since you still have to replace the gas on top of the mileage charge. Turns out to be more expensive then expected.Mark D.
not much...Great young lady who was very knowledgeableKenneth S.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Debrorah V.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Shalimar I.
Le client n'a pas laissé de commentaire.William W.
The uhaul Hispanic person male at this location overcharged me for a dolly and lied and said I was charged for returning it late even though the nice Caucasian male said when I called to notify it would be late since I lost my house when car went through it and the Caucasian states that it would be ok to have it dropped off lateNicole C.
The young man whoKimberly S.
Le client n'a pas laissé de commentaire.Chad T.
Nice staffPaul S.
Le client n'a pas laissé de commentaire.Cametrius S.
Employees who can be found and want to be helpful. So little effort and so little help.Heidi S.
Le client n'a pas laissé de commentaire.sue D.
Le client n'a pas laissé de commentaire.Gary G.
Le client n'a pas laissé de commentaire.Scott R.
nothing. excellent and professional service from DustinConnie P.
The young lady was extremely nice and knew her business. It was busy on return, but she checked me out with a smile on her face. Good businessStephen W.
Le client n'a pas laissé de commentaire.JOHN T.
Ordered from one location over 1 yr ago , had to go to 4 different locationsMichael L.
Le client n'a pas laissé de commentaire.Stephen B.
Our U-haul pick up time was at 1:30. We did everything online including providing credit card information, thinking this helps move things along at pick up. We stood in line for 45 minutes just to be told the card on file couldn't be used, whatever card is presented at the time of pick up is used. We were then told the gas tank was at 3/8 and once we were in it realized it was down to a 1/4 tank. The radio also didn't work which was not that huge of a deal but still. They also had us take it directly from under the canopy where the drop off is so I doubt anything was even inspected when it was dropped off. They just immediately sent it back out again. Thankfully our mileage proved that we should not have used that much gas and the guy said "he'd give us a break."Mark A.
The first truck I was assigned had a check engine light on and the gas was about empty I wasn't very happy about that. I asked to exchange trucks and the second one was much better, it had at least a half of a tank this time.Ally B.
Get more aggressive as customers walk in. Don't wait til customers get to your desk to say hello. Makes ya feel like they're doing you a favor,we're there to spend money.Mark S.
Great service! Easy drop off process!!Mason S.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.MaryAnn B.
nothing at this time thanksVERNON T.
Le client n'a pas laissé de commentaire.RONALD D.
Location is good but I will NOT recommend I haul to anyone. Long (49 minute) hold time for reservation and crappy computer software system locations must access is inadequate and unreliable.timothy C.
Don't change a thing !marc B.
2 Things: 1.) Trailer should be replaced with a newer one as it was much more bumpy and jerky, the door very hard to roll open, and even the employee had a difficult time attaching it to my vehicle due to the old design of the tongue hitch. It also was very beat inside and out, still had the old fashion roll up door instead of the swing open doors, which not only limited the height inside the trailer and made us have to load our 5' cabinet on its side where it got scratched, as well as things shifted and got stuck on the door and we both hurt our fingers opening it. 2) Check in was frustrating as I had already taken a photo of my license, entered all of the info as to where I would be taking it, and my payment source- as that is what was suggested to make it a quick and easy pick up process, which it was not. They said they didn't have any of the info and I had to go thru it all again. Very frustrating. If the app doesn't work (as the employee claimed it never does for them) then please fix the dang app!!!Karla W.
Le client n'a pas laissé de commentaire.Edwin W.
Le client n'a pas laissé de commentaire.Scott M.
South very personable but very professional as wellAlisha B.
Le client n'a pas laissé de commentaire.Krista K.
These people at your austintown facility are easily the nicest i have ever dealt with ! ThanksDEAN S.
Customer service girl was unavailable for 10 minutes need a bell to ring for serviceLynnese S.
Le client n'a pas laissé de commentaire.David B.
Better customer service and improve the service to customers with better communication about properly that they rent and return.Curtis D.
I can not recommend Uhaul to a friend. Clearly the company has no concern of how dealers represent their name or treats customers.Shannon H.
Awesome everyone working here was pleasant!! Would recommend over three other youngstown mahoning location downtown. They were so great here in Austintown!Erin S.
Have more than 1 employee as we waited for 35 minutes to get to the counter and was added to our time rental which is stupid, was reserved for 4 hours gave us 3 not to happy about thatTracie M.
Very satisfied! Great customer service! ,Cheri C.
Le client n'a pas laissé de commentaire.Patrick C.
The U-box and trailer were perfect for our needs. Both pickup trucks were clean and easy to drive. Customer service during pickup and return were EXCEPTIONAL!!!!!Gary P.
Le client n'a pas laissé de commentaire.Millicent K.
Might consider little more helpStephen W.
Le client n'a pas laissé de commentaire.Kersey W. | Premières impressions
Le client n'a pas laissé de commentaire.Connie N.
Le client n'a pas laissé de commentaire.Montez L. | Premières impressions
Left front tire needed air Truck not parked in spot I was sent to. When I got to my destination I discovered packing blankets were not there.PATRICIA L.
Have more dolly's availableBrittany B.
Guaranteed a dolly- didn't have any available after i had already paidMayson D.
Customer service was great 👍🏾Lynnese S.
Le client n'a pas laissé de commentaire.Tieranny L.
Le client n'a pas laissé de commentaire.Gina H. | Expérience générale
I really liked the storage facility. It was clean and I could get in any time I wanted. I liked that I had to check in or the alarm would go off.SUE M. | Expérience générale
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Jeff Y.
Merci.julie n. | Expérience générale
Really great customer service from uhaul people to moversJoanne B.
I like that it was indoors and I could get into my storage without freezing in the winter.Sue M. | Expérience générale
Le client n'a pas laissé de commentaire.Kay W. | Premières impressions
Le client n'a pas laissé de commentaire.SHAUN R.
The young man that helped me was super helpfulMark S.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Greg C.
Service was outstanding.Timothy G.
They are understaffed. I picked the trailer up at 7am and there was one employee that helped me. I took it back at 1230, and there was five people and again one employee.David J.
Le client n'a pas laissé de commentaire.Christian C.
Le client n'a pas laissé de commentaire.Shaunice M.
Le client n'a pas laissé de commentaire.KAYLA M M. | Expérience générale
Wish they still offered 1 month freeSandra H. | Premières impressions
We literally got 4miles to the gallon and when we said something, we were told, sorry, can't help u. Also the drivers side seat belt was only the inside,just metal, no plastic out side. Also in passenger side handel slot had a used band aid in it. Was kinda meet with rudness when start to tell them. We have used this location about 7 times in the last 3 months. This is the first time we have had this problem. I have dated photos of seat belt and used band aid. I will most likely never use this location again.Jon M.
Le client n'a pas laissé de commentaire.Jeff Y.
The trailer we rented served the purpose but it needs to be retired. The door is difficult to close and the rails are rustyJan G.
I will never use Uhaul again. I waited on the side of a driveway for 6 hours waiting for road side assistance. Had to call a different towing service.Robert M.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.George F. | Expérience générale
Le client n'a pas laissé de commentaire.Charles C.
Was double charged due to an employee error. That employee was fired but I was still forced to pay double what I should have payed. The manager was very rude and did not take accountability her poor employee choicesKayli C.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Ellen M.
Le client n'a pas laissé de commentaire.Paul K.
Make sure everybody leaves with a smile everybody left laughing everybody enjoyed the company customer service was amazingTakeisha B. | Premières impressions
Everything was greatGean S.
They were gonna charge me a gas fee. I told them I had rented a different truck 2 days in a row. They were looking at the gauge of the wrong truck, realized it when I showed them pics of the dash of each truck, and didn't charge a fee.DALE L.
The truck was in my opinion pretty dirty. I submitted pictures of the dirt that seemed to be smeared all over the door panel along with the dash and big splatters of something on the inside of the windshield. Definitely the cleanliness of the truck would be my only complaint if I had one. Not really complaining about the cleanliness of the truck. I just think that it's an area that could definitely use some improvement as it effects presentation, first impressions, quality and most importantly with the dirty windshield, it affects the ability to see clearly, causing a safety concern.PAUL R.
Great people working. Helpful, knowledgeable and friendly. An enjoyable experience.Michael N.
Everything was fine, friendly, and efficient.Moris J.
Le client n'a pas laissé de commentaire.Jeffrey T.
Le client n'a pas laissé de commentaire.Charlene P.
Everything went exactly as it was supposed to. ThanksRichard W.
Le client n'a pas laissé de commentaire.Simone S.
Cyril always exceeds my expectationsjack D.
Le client n'a pas laissé de commentaire.Chris B. | Expérience générale
Le client n'a pas laissé de commentaire.Tricia C.
Everything was excellentJamey J.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Dasia C. | Expérience générale
Le client n'a pas laissé de commentaire.ELLEN M.
I used several Uhaul stores in a recent move. Uhaul Moving and Storage of Austintown was by far the best. They were very helpful and accommodating. Je les recommanderais sans hésiter.Mark N. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany V. | Premières impressions
Le client n'a pas laissé de commentaire.Evette D. | Expérience générale
Le client n'a pas laissé de commentaire.Marisol W. | Expérience générale
ExcellentJARED V. | Expérience générale
Le client n'a pas laissé de commentaire.Diane H. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara W. | Expérience générale
The storage facility was excellent, Appreciated the security of it and the cleanliness. Only reason not rated excellent was upon arrival to the storage facility to pick up a truck we reserved we were told we had to go to another facility, I never received a text message that the facility for pick up was changed, Luckily the pick up facility was only 3 miles away. There was possibly a phone call but with all the spam calls received I don't answer calls that are not identified and no voice mail message was left. The truck was very clean and we were offered a discount to return it to another facility a few miles from our new home.Elaine S. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa B. | Premières impressions
Le client n'a pas laissé de commentaire.Debbie D. | Premières impressions
Very friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!MICHELLE W. | Premières impressions
Le client n'a pas laissé de commentaire.William H. | Expérience générale
Le client n'a pas laissé de commentaire.ZIPPORAH C. | Premières impressions
Lughts time-out when in unit which is dangerous. Could not get into unit during designated hoursKENDRA W. | Expérience générale
Just want to say 😊 thanksBenetta C. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara W. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES O. | Premières impressions
Le client n'a pas laissé de commentaire.Kristin W. | Premières impressions
Le client n'a pas laissé de commentaire.Don S. | Premières impressions
Le client n'a pas laissé de commentaire.Eric K. | Expérience générale
Le client n'a pas laissé de commentaire.Maria F. | Expérience générale
Just up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.JONATHAN W. | Premières impressions
I was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79$ and i am not sure why...ROBERT H. | Expérience générale
Very nice, clean and well maintained facility.cristine h. | Premières impressions
Le client n'a pas laissé de commentaire.Danetta F. | Premières impressions
Le client n'a pas laissé de commentaire.Don M. | Expérience générale
I rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.James W. | Expérience générale
You need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.Joan A. | Expérience générale
Le client n'a pas laissé de commentaire.Raquel D. | Expérience générale
Le client n'a pas laissé de commentaire.Richard L. | Expérience générale
The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.ILENE D. | Premières impressions
Le client n'a pas laissé de commentaire.Jenna H. | Online Move In
Le client n'a pas laissé de commentaire.Rosalina M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeramie B. | Premières impressions
Someone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.Joan A. | Premières impressions
Le client n'a pas laissé de commentaire.Mary S. | Premières impressions
The young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.Arthur B. | Online Move In
Le client n'a pas laissé de commentaire.alicia d. | Expérience générale
Staff was very professional. Outstanding.Danny W. | Expérience générale
I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.Kathleen R. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny d. | Expérience générale
I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Merci.christine d. | Expérience générale
Le client n'a pas laissé de commentaire.Richard L. | Premières impressions
Le client n'a pas laissé de commentaire.Micheal F. | Expérience générale
First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.Elaine S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIE B. | Expérience générale
Le client n'a pas laissé de commentaire.Keith Y. | Premières impressions
Ashley was very helpful and did a wonderful job!John B. | Premières impressions
The only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.Karen L. | Expérience générale
The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.Mark S. | Premières impressions
Overall, an excellent experience.ANDREW Z. | Expérience générale
I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.Diana B. | Expérience générale
The young man at the desk was friendly, very helpful and patient !!Theresa K. | Premières impressions
The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not rightShirley V. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis S. | Expérience générale
Le client n'a pas laissé de commentaire.Steve M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.Mark B. | Premières impressions
Le client n'a pas laissé de commentaire.Quartecia T. | Premières impressions
Le client n'a pas laissé de commentaire.Jason F. | Expérience générale
Le client n'a pas laissé de commentaire.AUDREY R. | Premières impressions
Staff were very nice and helpfulloretta j. | Premières impressions
Le client n'a pas laissé de commentaire.Terrence M. | Premières impressions
Anna and the team did an excellent job for my wife and me and getting our storage units for us.Micah C. | Premières impressions
Keep doing what you are doingRacheal H. | Premières impressions
Le client n'a pas laissé de commentaire.Terrence M. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B. | Premières impressions
Ashley was very helpful and had everything taken care of very efficientlyJohn B. | Premières impressions
Le client n'a pas laissé de commentaire.Pat H. | Premières impressions
Ashley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and truckscarolyn m. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen W. | Expérience générale
I accomplished everything I needed to do, from shipping my furniture from another state , to this location.Mary Lou A. | Premières impressions
Le client n'a pas laissé de commentaire.Diane H. | Premières impressions
Was disappointed that I didn’t get prorated when I exited unit before the month was over.Becky D. | Expérience générale
The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.JODIE M. | Premières impressions
Le client n'a pas laissé de commentaire.taylor c. | Expérience générale
Le client n'a pas laissé de commentaire.Chantal J. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIE B. | Premières impressions
I had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.Marcie F. | Expérience générale
Ashley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very cleanCarolyn M. | Premières impressions
Everyone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!Pat M. | Expérience générale
Professional Customer Service! Very nice and helpful! Everything went well so far!Pat M. | Premières impressions
Even though my reservation wasn't there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.heather w. | Premières impressions
Very nice facility. Load/unload area very convenient. Storage units were brand new.Don S. | Expérience générale
The woman at the desk, I dont remember her name, was WONDERFULKristi N. | Premières impressions
The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and familyashlie r. | Premières impressions
UHAUL'S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.melanie V. | Premières impressions
Kelly was very knowledgeable and extremely helpful.Becky D. | Premières impressions
Thanksjoe b. | Expérience générale
Impressed with your operation and the help I received...joe b. | Premières impressions
Nice new facility. Convenient carts.Christopher W. | Premières impressions
Friendly and helpfulEvelyn C. | Expérience générale
Overall good. Some construction still going on however.Don S. | Premières impressions
This is a newer facility that is not yet finished but very well run.thomas m. | Expérience générale
Everyone was very helpful. Thank you again.Diane H. | Premières impressions
The facility is new so everything was neat and clean. The employees were very nice and friendly.Achilles P. | Premières impressions
Staff was five star all the wayBRIAN V. | Expérience générale
Great service and staff Rob and the staff were friendly knowledgeable and very helpfulthomas m. | Premières impressions
Everyone was kind.nathan t. | Premières impressions
Great service, very helpful during an overwhelming veventBRIAN V. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!