Customer Reviews for U-Haul Moving & Storage of Austintown

Évaluation :

5

na

Évaluation :

5

They are always courteous and helpful. The whole process is easy and stress free. A no brainer to use again when needed.

Évaluation :

1

I was charged for more miles than I used

Évaluation :

5

Be more clear about the pricing. The 19,95 gets you in the door, but that price is only if you don't leave the parking lot. Then on top of that, the mileage charge is a double dip, since you still have to replace the gas on top of the mileage charge. Turns out to be more expensive then expected.

Évaluation :

5

not much...Great young lady who was very knowledgeable

Évaluation :

1

The uhaul Hispanic person male at this location overcharged me for a dolly and lied and said I was charged for returning it late even though the nice Caucasian male said when I called to notify it would be late since I lost my house when car went through it and the Caucasian states that it would be ok to have it dropped off late

Évaluation :

5

The young man who

Évaluation :

5

Nice staff

Évaluation :

2

Employees who can be found and want to be helpful. So little effort and so little help.

Évaluation :

5

nothing. excellent and professional service from Dustin

Évaluation :

5

The young lady was extremely nice and knew her business. It was busy on return, but she checked me out with a smile on her face. Good business

Évaluation :

2

Ordered from one location over 1 yr ago , had to go to 4 different locations

Évaluation :

2

Our U-haul pick up time was at 1:30. We did everything online including providing credit card information, thinking this helps move things along at pick up. We stood in line for 45 minutes just to be told the card on file couldn't be used, whatever card is presented at the time of pick up is used. We were then told the gas tank was at 3/8 and once we were in it realized it was down to a 1/4 tank. The radio also didn't work which was not that huge of a deal but still. They also had us take it directly from under the canopy where the drop off is so I doubt anything was even inspected when it was dropped off. They just immediately sent it back out again. Thankfully our mileage proved that we should not have used that much gas and the guy said "he'd give us a break."

Évaluation :

4

The first truck I was assigned had a check engine light on and the gas was about empty I wasn't very happy about that. I asked to exchange trucks and the second one was much better, it had at least a half of a tank this time.

Évaluation :

5

Get more aggressive as customers walk in. Don't wait til customers get to your desk to say hello. Makes ya feel like they're doing you a favor,we're there to spend money.

Évaluation :

5

Great service! Easy drop off process!!

Évaluation :

5

nothing at this time thanks

Évaluation :

4

Location is good but I will NOT recommend I haul to anyone. Long (49 minute) hold time for reservation and crappy computer software system locations must access is inadequate and unreliable.

Évaluation :

5

Don't change a thing !

Évaluation :

3

2 Things: 1.) Trailer should be replaced with a newer one as it was much more bumpy and jerky, the door very hard to roll open, and even the employee had a difficult time attaching it to my vehicle due to the old design of the tongue hitch. It also was very beat inside and out, still had the old fashion roll up door instead of the swing open doors, which not only limited the height inside the trailer and made us have to load our 5' cabinet on its side where it got scratched, as well as things shifted and got stuck on the door and we both hurt our fingers opening it. 2) Check in was frustrating as I had already taken a photo of my license, entered all of the info as to where I would be taking it, and my payment source- as that is what was suggested to make it a quick and easy pick up process, which it was not. They said they didn't have any of the info and I had to go thru it all again. Very frustrating. If the app doesn't work (as the employee claimed it never does for them) then please fix the dang app!!!

Évaluation :

5

South very personable but very professional as well

Évaluation :

5

These people at your austintown facility are easily the nicest i have ever dealt with ! Thanks

Évaluation :

3

Customer service girl was unavailable for 10 minutes need a bell to ring for service

Évaluation :

1

Better customer service and improve the service to customers with better communication about properly that they rent and return.

Évaluation :

4

I can not recommend Uhaul to a friend. Clearly the company has no concern of how dealers represent their name or treats customers.

Évaluation :

5

Awesome everyone working here was pleasant!! Would recommend over three other youngstown mahoning location downtown. They were so great here in Austintown!

Évaluation :

5

Have more than 1 employee as we waited for 35 minutes to get to the counter and was added to our time rental which is stupid, was reserved for 4 hours gave us 3 not to happy about that

Évaluation :

5

Very satisfied! Great customer service! ,

Évaluation :

5

The U-box and trailer were perfect for our needs. Both pickup trucks were clean and easy to drive. Customer service during pickup and return were EXCEPTIONAL!!!!!

Évaluation :

5

Might consider little more help

Évaluation :

2

Left front tire needed air Truck not parked in spot I was sent to. When I got to my destination I discovered packing blankets were not there.

Évaluation :

5

Have more dolly's available

Évaluation :

2

Guaranteed a dolly- didn't have any available after i had already paid

Évaluation :

4

Customer service was great 👍🏾

Évaluation :

4

I really liked the storage facility. It was clean and I could get in any time I wanted. I liked that I had to check in or the alarm would go off.

Évaluation :

5

Merci.

Évaluation :

5

Really great customer service from uhaul people to movers

Évaluation :

4

I like that it was indoors and I could get into my storage without freezing in the winter.

Évaluation :

5

The young man that helped me was super helpful

Évaluation :

5

Service was outstanding.

Évaluation :

4

They are understaffed. I picked the trailer up at 7am and there was one employee that helped me. I took it back at 1230, and there was five people and again one employee.

Évaluation :

5

Wish they still offered 1 month free

Évaluation :

4

We literally got 4miles to the gallon and when we said something, we were told, sorry, can't help u. Also the drivers side seat belt was only the inside,just metal, no plastic out side. Also in passenger side handel slot had a used band aid in it. Was kinda meet with rudness when start to tell them. We have used this location about 7 times in the last 3 months. This is the first time we have had this problem. I have dated photos of seat belt and used band aid. I will most likely never use this location again.

Évaluation :

4

The trailer we rented served the purpose but it needs to be retired. The door is difficult to close and the rails are rusty

Évaluation :

3

I will never use Uhaul again. I waited on the side of a driveway for 6 hours waiting for road side assistance. Had to call a different towing service.

Évaluation :

1

Was double charged due to an employee error. That employee was fired but I was still forced to pay double what I should have payed. The manager was very rude and did not take accountability her poor employee choices

Évaluation :

5

Make sure everybody leaves with a smile everybody left laughing everybody enjoyed the company customer service was amazing

Évaluation :

5

Everything was great

Évaluation :

4

They were gonna charge me a gas fee. I told them I had rented a different truck 2 days in a row. They were looking at the gauge of the wrong truck, realized it when I showed them pics of the dash of each truck, and didn't charge a fee.

Évaluation :

4

The truck was in my opinion pretty dirty. I submitted pictures of the dirt that seemed to be smeared all over the door panel along with the dash and big splatters of something on the inside of the windshield. Definitely the cleanliness of the truck would be my only complaint if I had one. Not really complaining about the cleanliness of the truck. I just think that it's an area that could definitely use some improvement as it effects presentation, first impressions, quality and most importantly with the dirty windshield, it affects the ability to see clearly, causing a safety concern.

Évaluation :

5

Great people working. Helpful, knowledgeable and friendly. An enjoyable experience.

Évaluation :

4

Everything was fine, friendly, and efficient.

Évaluation :

5

Everything went exactly as it was supposed to. Thanks

Évaluation :

5

Cyril always exceeds my expectations

Évaluation :

5

Everything was excellent

Évaluation :

5

I used several Uhaul stores in a recent move. Uhaul Moving and Storage of Austintown was by far the best. They were very helpful and accommodating. Je les recommanderais sans hésiter.

Évaluation :

5

Excellent

Évaluation :

4

The storage facility was excellent, Appreciated the security of it and the cleanliness. Only reason not rated excellent was upon arrival to the storage facility to pick up a truck we reserved we were told we had to go to another facility, I never received a text message that the facility for pick up was changed, Luckily the pick up facility was only 3 miles away. There was possibly a phone call but with all the spam calls received I don't answer calls that are not identified and no voice mail message was left. The truck was very clean and we were offered a discount to return it to another facility a few miles from our new home.

Évaluation :

5

Very friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!

Évaluation :

4

Lughts time-out when in unit which is dangerous. Could not get into unit during designated hours

Évaluation :

5

Just want to say 😊 thanks

Évaluation :

5

Just up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.

Évaluation :

4

I was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79$ and i am not sure why...

Évaluation :

5

Very nice, clean and well maintained facility.

Évaluation :

4

I rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.

Évaluation :

5

You need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.

Évaluation :

5

The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.

Évaluation :

4

Someone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.

Évaluation :

5

The young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.

Évaluation :

5

Staff was very professional. Outstanding.

Évaluation :

4

I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.

Évaluation :

5

I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Merci.

Évaluation :

5

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Évaluation :

5

Ashley was very helpful and did a wonderful job!

Évaluation :

4

The only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.

Évaluation :

5

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Évaluation :

5

Overall, an excellent experience.

Évaluation :

5

I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.

Évaluation :

5

The young man at the desk was friendly, very helpful and patient !!

Évaluation :

5

The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not right

Évaluation :

5

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Évaluation :

5

Staff were very nice and helpful

Évaluation :

5

Anna and the team did an excellent job for my wife and me and getting our storage units for us.

Évaluation :

5

Keep doing what you are doing

Évaluation :

5

Ashley was very helpful and had everything taken care of very efficiently

Évaluation :

5

Ashley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and trucks

Évaluation :

5

I accomplished everything I needed to do, from shipping my furniture from another state , to this location.

Évaluation :

5

Was disappointed that I didn’t get prorated when I exited unit before the month was over.

Évaluation :

5

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

Évaluation :

5

I had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.

Évaluation :

5

Ashley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very clean

Évaluation :

5

Everyone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!

Évaluation :

5

Professional Customer Service! Very nice and helpful! Everything went well so far!

Évaluation :

3

Even though my reservation wasn't there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.

Évaluation :

5

Very nice facility. Load/unload area very convenient. Storage units were brand new.

Évaluation :

5

The woman at the desk, I dont remember her name, was WONDERFUL

Évaluation :

5

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

Évaluation :

5

UHAUL'S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

Évaluation :

5

Kelly was very knowledgeable and extremely helpful.

Évaluation :

5

Thanks

Évaluation :

5

Impressed with your operation and the help I received...

Évaluation :

5

Nice new facility. Convenient carts.

Évaluation :

5

Friendly and helpful

Évaluation :

4

Overall good. Some construction still going on however.

Évaluation :

4

This is a newer facility that is not yet finished but very well run.

Évaluation :

5

Everyone was very helpful. Thank you again.

Évaluation :

4

The facility is new so everything was neat and clean. The employees were very nice and friendly.

Évaluation :

5

Staff was five star all the way

Évaluation :

5

Great service and staff Rob and the staff were friendly knowledgeable and very helpful

Évaluation :

5

Everyone was kind.