Le client n'a pas laissé de commentaire.Judd R.
Customer Reviews for U-Haul Moving & Storage of Austintown
Pour nous contacter
Austintown, OH 44515
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew I.
Le client n'a pas laissé de commentaire.Kristin W. | Premières impressions
Le client n'a pas laissé de commentaire.William A.
Service was great after I looked at the trailer I was going to rent I realized it was to small so they quickly switch me to a larger oneLawrence P.
Le client n'a pas laissé de commentaire.Jessica L.
Every thing was perfect ðŸ‘Taushia W.
Truck wasnt clean, I wiped it out with Lysol wipes before I got in, the motor made noticeable squeals indicating a loose belt, occurred only upon acceleration and deceleration, not during ride once speed limit was reached or while idling at a stop.John R.
9am, We was a half hr earlier, 2 Customers in front, only one Employee to serve, we need an Hour to get started. U Haul send us to wrong pick up, ordered in Warren OH had to pick up in Austintown OH.Sylvia H.
Excellent staff very easy to work with was in an out renting and returning The manager should be very pleased with her employees thereJason M.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Don S. | Premières impressions
have always used U-haul when moving and love everything about this great people friendly company!!!! Thanks...RichRICHARD M.
The Cargo Van,, check tires sensor was constantly on.Karolyn K.
Le client n'a pas laissé de commentaire.Danielle C.
Le client n'a pas laissé de commentaire.Keldon S.
Ive been using uhaul for years now and never had an experience like this time, I called and made arrangements for two 26 foot box trucks to use for a whole month and was told I had to pay no upfront costs, I called back the fallowing week and was told that I needed to pay 5 500 $for the two trucks. I was supposed to get a call back that Thursday by traffic control but never did. That fallowing day I called traffic control and they told me that I was not able to pick up any trucks because I needed to set up an corporate account. I told all representatives that I needed the trucks that Monday so I was out of the trucks that I was told would be given to me. The day of returning the truck I had I was rushed to bring it back without asking if I needed it any longer and that it was going to be given out on a reservation. So I brought the truck back in the next morning like requested and was then told that I needed to return all items being used in order to be completely turn in, why wasn't I explained that prior or any of this misleading information.JOSE P.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.Sedna G.
Le client n'a pas laissé de commentaire.Anthony T.
I've used this location several times. The last few times have been less than desirable experiences. There's no corporate number to contact which you obviously know. It refers you back to the location. Ashley Miller (Mgr/franchise) is running scams. At first I thought mistakes happen but between gas scam and mileage scam I will no longer be returning here. I will drive out of my way to use another branch. I am considering a class action lawsuit against Uhaul because this is no longer a coincidence.SALLY G.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.John S.
Everyone was very nice and I would use this location againGeri L.
They have done nothing but lie to me fron the time i rented the vehicle. Horrible customer service. The General manager Ashley Miller was rude and ignorant. She and all her employees fed me nothing but lies.Joshua B.
Le client n'a pas laissé de commentaire.Eric K. | Expérience générale
Le client n'a pas laissé de commentaire.Maria F. | Expérience générale
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.leroy H.
Just up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.Ramona R.
Le client n'a pas laissé de commentaire.Roland P.
Le client n'a pas laissé de commentaire.Jeff H.
Nothing. Ashely was super fast and helpful on check in. Easy experience. Easy ride.Sandy Q.
Le client n'a pas laissé de commentaire.JONATHAN W. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl L.
GREAT PERSONNEL TO WORK WITHAlexander P.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Amanda M.
My husband and I had reserved a U-Haul and this location gave it away.THOMAS L.
Le client n'a pas laissé de commentaire.Felisha W.
I was charged for two hours of labor when it only took them one hour to install my wireless hitch. My car sat there for the first hour in the parking lot. I sat there and observed the whole time.Paige S.
Le client n'a pas laissé de commentaire.Ricky B.
Le client n'a pas laissé de commentaire.Tabitha R.
Le client n'a pas laissé de commentaire.Jeffrey C.
NOTHING, EVERYONE IS VERY NICE AND HELPFUL. I AM A 64 YR.OLD WOMEN AND NOT USE TO DOING THESE THINGS. AND THEY HELPED ME SO MUCH.CHERYL L.
I don't think you could have done any better job than you did. We are so glad we chose u haul, thank youmichael B.
Have no improvement advice everything was very good and your customer service was excellent the girl Anna that help me was extremely pleasant and helpfulRobert T.
Le client n'a pas laissé de commentaire.MICHAEL L.
The van I rented ran well but was dirty inside when I picked it up. Customer service at this location in Austintown was horrible. They would rather talk to each other when you come in than greet their customers and wait on them. They don't show you where your rental is or tell you anything about it. Also we paid for an appliance dolly and they forgot to give it to us. We left before they opened the next morning so we left without it and had to find a uhaul to rent another one where we were picking up our appliance.Barbara M.
I was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79$ and i am not sure why...ROBERT H. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Lisa C.
I would recommend this location, HOWEVER!!... For Management: please consider additional help for the after 3:00 shift, as numerous customers needed to wait for significant time in line. MOREOVER, upon my after-hours return, because your website refused to connect properly with the location services of my phone, I was unable to complete the return UNTIL WAITING ON HOLD FOR 35 MINUTES FOR SOMEONE TO FINALLY ANSWER MY CALL AND COMPLETE THE RETURN. PLEASE CONSIDER MAKING THE NECESSARY MODIFICATIONS TO YOUR RETURN SYSTEM TO HELP FUTURE CUSTOMERS AVOID THIS RETURN NIGHTMARE.Thomas S.
Le client n'a pas laissé de commentaire.Josh G.
Le client n'a pas laissé de commentaire.Cheryl L.
The truck was a rattle trap. On the freeway it could not safely maintain speeds of 60 mph. The alignment was awful and the truck was very difficult to keep straight.James M.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Tiffany M.
Great experience as usual! Thank you!Scott S.
Le client n'a pas laissé de commentaire.Carl H.
The lady behind the desk at pick up was not very kind, she just seemed very irritated that she was the period. But over all the experience was fine, truck was great that was our second time in two days renting a u-haul both times the process was easy and stress free!Daniel H.
Very simple in and out process!Cherilyn L.
I rented wrong trailer for our Ford F150 pick up and tried to call and chg reservation and there was a 57 min wait on hold. My husband went directly to the shop and told them and they said they had the correct one there. 2 days later, I get a text that our reservation was for a completely different facility for pick up (Warren), not very near us. Again, try to call...can't get thru. My husband goes to pick up at our local Uhaul site, tells them the situation, they said our reservation wasn't there, even tho I have in writing that it is, but she still give us the truck and trailer in stock. Then we get a call while we are driving in the Uhaul, we missed our pick up reservation and never pick up our truck and trailer...and we are sitting in the truck.... We travel 150 miles to Kane, PA to find out they didn't switch the trailer after all. It took us 3 hours to get there (3 hours back) and the F150 hung off the truck. We came back with nothing, our family truck is still in Kane, got charged 330 $for the ride out and back....My contract says 6 ft bed as per my original request..instead of changing per our 2 attempts to clarify on site. Very sad a huge company like this doesn't care about the customer. :(Kenneth C.
Not sure.Mary B.
Everyone was very helpful and very friendly. Excellent customer service! Will recommend Austintown UHaul to everyone! Keep up the great workJames and Robyn S.
Everything was goodDonald M.
Knowledge of what keys go to what truck better. The customer service representative gave me The wrong key and I had to go over a yard across the parking lot while raining just for the key to not work. The other worker who cleans the trucks gave the right key to us. Simple mistake but needs more improvement. I think she was new.China W.
Make sure there is no Marijuana in the vehicleLESLIE J.
Le client n'a pas laissé de commentaire.MICHAEL P.
My assigned pick up location was in Canfield. However, upon arrival I was informed that the trailer was in Austintown and that Uhaul was supposed to have contacted me. This presented a lot of lost time in an already busy day. In addition, I was told at time of original rental on the phone that my 1 7/8" ball was good for the trailer, but the trailer connection was very sloppy and made a lot of banging during my use, so a 2" ball would've been more appropriate.Stephen A.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Roger G.
Only reason I answered no on the equipment question was the one tire strap was torn off and it would not reach to secure the tire. The other side was ok and secured the tire no problem. I had to use my own strap to secure that side. I told salesperson of tire strap problem when I returned trailer. Hopefully it gets fixed.steve Z.
Le client n'a pas laissé de commentaire.Ramona R.
Le client n'a pas laissé de commentaire.Harry B.
Everything was excellent!jack K.
Very nice, clean and well maintained facility.cristine h. | Premières impressions
I am absolutely satisfied with my experience at this facility. This is my 2nd time renting from them, once was a trailer and this time I rented a pickup. Both times have been extremely positive and I can't say anything negative.MARGARET T.
Le client n'a pas laissé de commentaire.Danetta F. | Premières impressions
I had a terrible experience with reserving my vehicle. I called a close location and I was directed to book online only to get a call 2 hours before I was supposed to pick it up that there wasn't a vehicle available. I had arrangements made according to time and location so it caused great disruption to my plan and those helping me. I had to go to a further location therefore increasing my mileage and cost for the vehicle as well and the time needed. I arrived at 550 to start the pick up process and didn't get to the truck until 620 due to issue processing the payment and my card was fine and ultimately used. My reservation was from 6-8 and I arrived back at 8:12 so o am hopeful I do not get charged an extra day because I was after 8 when I left so late, had to drive longer causing increased mileage cost and travel time/rental needs. The employee at the location I picked up was very kind and provided excellent customer service however she did need to call someone when there were issues that arouse with processing payment. Overall I had a very poor and unsatisfactory and frustrating experienceLeslie H.
Le client n'a pas laissé de commentaire.William W.
Was not happy with employees working.Matthew K.
Van was clean and ready when I arrived with a full tank of gas. Very friendly and fast help and clean and roomy place.Gary S.
Le client n'a pas laissé de commentaire.Don M. | Expérience générale
I rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.James W. | Expérience générale
The employees at this location were great. Went above and beyond. There is no comparison between Austintown and Ravenna. Ravenna Ohio location has worst, non caring management. They neglected to let me know hitch did not come in until I drove 30 minutes there and had someone follow me.Tony S.
Would have been nice if I would have gotten a phone call to say they didn't have the size truck I needed so I had to make a couple of trips & of course get charged the extra miles. Also when I tried to call I was on hold for more then the quoted time more like 30 minutes & I couldn't stay on the line anymore. Next time I'll just go into the store to get a truckMichele C.
The staff was fast and courteous. I was in and out quickly. Thanks for the great service!Kevin A.
Fast, easy, all around great experience.Michelle S.
Le client n'a pas laissé de commentaire.EDWARD C.
You need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.Joan A. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua A.
I was charged way too much. The miles were 72 miles at 79 cents a gallon. The cost should be 56,88 $. Also, the tire was so low. I called 3x to the location. No help was offered other than to return the truck. I put air in 3x. When I pulled out of uhaul, the engine and tire sensor was on. The windows were filthy. I lost time and money. Gas mileage was horrible. When I returned the truck, I was charged double the gas money. I need a refund for my trouble. Sincerely Beth Mills 3308848901 Combot555@gmail.comBeth M.
Have the truck ready to go instead of having the costumer walk the lot to find it.mark E.
Le client n'a pas laissé de commentaire.Kisha P.
Le client n'a pas laissé de commentaire.Raquel D. | Expérience générale
Everything was good except when I went to return the van, no one was there. The store wasn't open and there were several people waiting to get in.Sam G.
Le client n'a pas laissé de commentaire.Bob M.
I had to walk in the rain to the rental, which was clear on the other side of the parking lot. As a result I wasn't able to do a check for damage prior to the start of the rental. Fortunately all damage was properly tagged, and I turned it in as I rented it. But there was a possibility of a misunderstanding. Long story short, park the trucks under some type of shelter.Dennis G.
Le client n'a pas laissé de commentaire.Sarah D.
We've tried to use the web based process twice and it is difficult. Both times we ended up going in to the store. We'd like to avoid waiting in line, etc.........we'll try to engage the staff at this location to hopefully sort out the web based process......Amy C.
Le client n'a pas laissé de commentaire.Eric D.
Le client n'a pas laissé de commentaire.mary S.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Alexander P.
Le client n'a pas laissé de commentaire.Richard L. | Expérience générale
Great staff, great units and I love how close the Austintown location is to my home. And I'm SO happy someone was able to repurpose the old Austintown K-Mart; really great job! Merci.Jennifer B.
Le client n'a pas laissé de commentaire.Tracie G.
The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.ILENE D. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip S.
I rented a van that was not available at the location. Why was I allowed to reserve a van that wasn't available? I was offered a discount because the van size I wanted to reserve was not initially available. I wanted to rent a 15' van but had to rent a 20' van. When I got to the location, I was told I had to go to a different location to pick up a van. No vans were available. Went to the other location and lost my discount somehow. Not only did that happen but I nearly lost a customer because of the ban not being available. My scheduled move took two days instead of one because it was 4 hours away and all the moving around I had to do I could not make it to the customers storage facility in time.Shannon K.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Romy P.
Le client n'a pas laissé de commentaire.Mollie G.
Le client n'a pas laissé de commentaire.Jenna H. | Online Move In
Le client n'a pas laissé de commentaire.Rosalina M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeramie B. | Premières impressions
Someone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.Joan A. | Premières impressions
Le client n'a pas laissé de commentaire.Mary S. | Premières impressions
The young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.Arthur B. | Online Move In
Le client n'a pas laissé de commentaire.alicia d. | Expérience générale
Staff was very professional. Outstanding.Danny W. | Expérience générale
I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.Kathleen R. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny d. | Expérience générale
I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Merci.christine d. | Expérience générale
Le client n'a pas laissé de commentaire.Richard L. | Premières impressions
Le client n'a pas laissé de commentaire.Micheal F. | Expérience générale
First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.Elaine S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIE B. | Expérience générale
Le client n'a pas laissé de commentaire.Keith Y. | Premières impressions
Ashley was very helpful and did a wonderful job!John B. | Premières impressions
The only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.Karen L. | Expérience générale
The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.Mark S. | Premières impressions
Overall, an excellent experience.ANDREW Z. | Expérience générale
I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.Diana B. | Expérience générale
The young man at the desk was friendly, very helpful and patient !!Theresa K. | Premières impressions
The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not rightShirley V. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis S. | Expérience générale
Le client n'a pas laissé de commentaire.Steve M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.Mark B. | Premières impressions
Le client n'a pas laissé de commentaire.Quartecia T. | Premières impressions
Le client n'a pas laissé de commentaire.Jason F. | Expérience générale
Le client n'a pas laissé de commentaire.AUDREY R. | Premières impressions
Staff were very nice and helpfulloretta j. | Premières impressions
Le client n'a pas laissé de commentaire.Terrence M. | Premières impressions
Anna and the team did an excellent job for my wife and me and getting our storage units for us.Micah C. | Premières impressions
Keep doing what you are doingRacheal H. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Premières impressions
Ashley was very helpful and had everything taken care of very efficientlyJohn B. | Premières impressions
Le client n'a pas laissé de commentaire.Pat H. | Premières impressions
I accomplished everything I needed to do, from shipping my furniture from another state , to this location.Mary Lou A. | Premières impressions
Le client n'a pas laissé de commentaire.Diane H. | Premières impressions
The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.JODIE M. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIE B. | Premières impressions
Even though my reservation wasn't there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.heather w. | Premières impressions
The woman at the desk, I dont remember her name, was WONDERFULKristi N. | Premières impressions
The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and familyashlie r. | Premières impressions
UHAUL'S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.melanie V. | Premières impressions
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