Customer Reviews for U-Haul Moving & Storage of Ayer

1 685 évaluations

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Dimanche : de 9 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Dimanche : de 9 h a.m. 3 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANDO M 
Évaluation :
5

Thank you for a fine experience.

Dean P  |  Expérience générale 
Évaluation :
5

The transaction generated 6 emails. 3 would have been enough: Confirmation, Receipt/Contract/Etc, Survey. Location was excellent and friendly

Jonathan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN l  |  Expérience générale 
Évaluation :
5

I have had experiences with 3 different U-Haul locations in MA over the last year. This location was by far the best. There was nothing that the other locations did wrong, but the two employees I dealt with at the Ayer location were exceptionally genuine and personable. I believe their names are Arthur and Jake, but I could be wrong. They made it a very welcoming and comfortable experience.

Jesse H  |  Expérience générale 
Évaluation :
5

The guy that helped me was amazing and super nice

Charles B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn P  |  Premières impressions 
Évaluation :
5

I had no issue with the storage and the staff.

Jerry F  |  Expérience générale 
Évaluation :
5

I had an issue when I was renting and that pushed back my planned deadline to move out of my unit, Arthur went above and beyond to make the situation right and help me not have to stress out. The level of customer service, understanding and willingness to work with me was outstanding and I highly recommend using this facility.

JAY W  |  Expérience générale 
Évaluation :
5

It made it easier for to get to and price was reasonable.

Mary W  |  Premières impressions 
Évaluation :
5

Jake at the Ayer MA location went above and beyond to help us and shared useful tips for our move. He was extraordinarily professional and caring. Truly an asset to the company.

Timothy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamelle P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B 
Évaluation :
5

100 % and that’s rare these days

Joseph H 
Évaluation :
5

The manager is a top notch guy. Ran efficiently, easy in and out rental. Storage on site. Gas nearby

Jason G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R 
Évaluation :
5

The staff and manager are excellent. Nice selection of trucks, trailers and storage

Jason G 
Évaluation :
5

It was a great experience. Worked with the gentleman at the desk, he was great!

MICHAEL F 
Évaluation :
5

Jake was excellent, friendly, informative, very helpful. He made phone calls to other branches to try to book a last minute installation for me. He knows customer service and even recommended looking into a documentary about the history of UHaul !!! A truly valuable employee.

Robert C 
Évaluation :
5

Renting a U-Haul trailer is easy and cheap. I don't need to worry if it will fit into the SUV or not.

CARL F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C 
Évaluation :
5

Staff was very professional and friendly. Merci.

Vladimir T 
Évaluation :
5

Excellent service as always.

Lech D 
Évaluation :
5

Easy to reserve a unit online. Lock already in the unit, no need to go into the office. Fast, simple and easy.

Jennifer C  |  Expérience générale 
Évaluation :
5

Great service , very friendly, professional and knowledgeable

Mohammad I 
Évaluation :
5

Manager was very helpful, easy going, knowledgeable. We liked him a lot

Tom E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cloe F 
Évaluation :
5

Nothing ..great customer service agent...thank you.

GEORGE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K 
Évaluation :
5

No changes are needed. They are friendly, courteous and professional.

William S 
Évaluation :
5

He did his job efficiently and kindly

neil f 
Évaluation :
5

Rapide et sympathique

Scott S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C 
Évaluation :
5

Staff was friendly and explained everything about Truck rental and how the Truck works.

Thanigaivel P 
Évaluation :
3

The only van available to rent reeked like a dog kennel. I rented it but kept the windows open while driving. The seats also had a coat of dog hair. If there was another van available I would have refused this vehicle. The amount I ended up paying was high for a dirty vehicle.

susan s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M  |  Premières impressions 
Évaluation :
5

Well spoken, well mannered, quick & efficient service.

RANDY K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F  |  Premières impressions 
Évaluation :
5

Authur has one of the best run uhaul locations in the northeast. Always helpful and accommodating. He is the man.

Travis C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Arthur in Ayer Ma couldn't be a better representative!!! He is extremely helpful, personable and knowledgeable in all things Uhaul. He even offered to help me in the future for any of my hauling needs from anywhere in the country. They don't get any better than that!

James H 
Évaluation :
5

The staff was extremely kind and helpful, the facility was well-maintained and as expected, the office hours, access hours and security are all superb and the price + insurance price is fair. Would highly reccomend this location.

Jessica B  |  Premières impressions 
Évaluation :
5

Every employee I had an interaction with was very helpful. The upgrades of the new doors and locks was fantastic. Overall a great experience

Linda R  |  Expérience générale 
Évaluation :
5

I've had many experiences with U-Haul over the years. This by four was the best experience I've had in my 60 years with U-Haul. You should have more managers like Arthur, he shows compassion and caring that's not normally shared by other folks in any Industry. if I ever need to use U-Haul again, I will only go to the U-HAUL facility in Ayer.

James A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray C 
Évaluation :
5

Excellent service both pick up and return of truck

Ronald R 
Évaluation :
5

The two young men who helped me could not have been nicer. They were extremely personable and knowledgeable.

Christopher F 
Évaluation :
4

Keep up the good work at ayer ma

Brad M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY I  |  Premières impressions 
Évaluation :
5

Arthur -amazing energy ,excellent customer service .asset to your company

BRUCE C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike C 
Évaluation :
2

My unit was opened, lock replaced, and items rearranged without my prior knowledge. This was due to work that needed to be done for some reason. Regardless of terminology in the contract I should have been informed by phone at some point. The replacement doors had been sitting in the roadways for weeks and there was ample time to alert every unit holder of changes. Imagine my surprise when I roll in to unload a truck to not be able to open my own lock.

MICHAEL B  |  Expérience générale 
Évaluation :
5

Perfect service as is, no need to do anything.

Libor V 
Évaluation :
4

Arthur is great

Jacob B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E 
Évaluation :
5

The person I talk to was great his name was Arthur was so friendly and very knowledge able of the u haul business answer all question with a smile really enjoyed talking to him

Joe B  |  Premières impressions 
Évaluation :
5

The experience was terrific. Very well run establishment!

Jason G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P  |  Expérience générale 
Évaluation :
3

I was not aware that when I picked up the truck (and decided to use my own insurance for coverage) that I was going to get text and a walk through of the vehicle and any previous damage that had been noted. And then been given an opportunity to point out any unnoted damage before I took the vehicle. The person checking me in should have walked out to the truck with me and instructed me to check my texts so that I could check in this damage. That step was flustered and I did not like that experience at all.

Eric P 
Évaluation :
3

The truck was lower on gas than I was told it was. The tank was on empty and I had to get gas before I could start my job. I returned the truck with a quarter of a tank of gas and was charged extra as if I was returning it with less. The worker falsified the amount of gas the was in it when it was picked up. This was beyond stressful to me. It was only a few dollars but the untruth really was unsettling to me. I will not use this location ever again.

Dodielynn H 
Évaluation :
5

I had an excellent experience using this u haul facility. Every team member and the site manager was very helpful and guided me through my 2 year process smoothly.

testertroy E  |  Expérience générale 
Évaluation :
5

Disappointed on size of unit. Wish I was able to rent a larger unit.

Elizabeth C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S  |  Expérience générale 
Évaluation :
5

Manager was pleasant and explained everything in an easily understandable fashion. I will definitely use this U-Haul location again and recommend it to friends.

warren d 
Évaluation :
5

The staff was very knowledgeable in every way Number 1 in my book

RONALD C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B 
Évaluation :
1

Trailer was ion rough shape, fenders were very banged up and dented. Floor was buckled. Was filled with trash when I picked it up. Was charged an extra $20 for dropping it off after hours after I clearly told them I would be doing that. Fee was never mentioned once. Spoke to the general manager and he was very rude about it. I have been renting U-Haul trailers for years and never once charged an extra fee for dropping it off after hours. I will never return to this location and will explore other options for trailer rentals moving forward because of how this situation was handled.

Brian C 
Évaluation :
5

The staff and Manager were exceptionally helpful as we are senior citizens. All our needs were taken care of, gracefully, and with heartfelt human interaction.

Constance R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seila K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin m 
Évaluation :
5

Super friendly staff and convenient

Dean O  |  Premières impressions 
Évaluation :
5

Professional and friendly costumer service ( Arthur) was above and beyond any expectations A+++++ for this location and management

Alejandro D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Briana B 
Évaluation :
5

Very nice people (I should have taken their names) at the Ayer location! They were an absolute pleasure to work with to rent a van.

Laura M 
Évaluation :
5

The best U-Haul in my experience.

Lech D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B 
Évaluation :
5

Uhaul is the best storage, truck rental and moving supply store with convenient locations and great staff. Thank you for making moving easier for all!

Jason G  |  Expérience générale 
Évaluation :
5

Arthur provided outstanding service!

Scott K 
Évaluation :
5

Arthur is the absolute best! He was so helpful and efficient. Renting from this place was super easy. I would drive further just to rent from Arthur's location. He was so friendly and knowledgeable and helped us with the rental both picking up and dropping off. Could not have had a better experience!!

beth h 
Évaluation :
5

Arthur is delightful, knowledgeable and extremely helpful. There was just one storage unit left and it is just the size we need. This location is close to our new residence.

Robert K  |  Premières impressions 
Évaluation :
5

Arthur was excellent. Friendly and helpful and able to help very quickly with the checkout process even though he was the only one in the location. Would highly recommend!

Marsha S 
Évaluation :
5

Arthur was so helpful and accommodating. The compound and unit were clean and well maintained. Would definitely use this storage location again!!

Melinda G  |  Expérience générale 
Évaluation :
5

Not much. Excellent service!

Jeff A 
Évaluation :
5

Arther was super nice and made sure I had everything I needed. Will be back!

Cameron P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M  |  Expérience générale 
Évaluation :
5

Awesome manager Sunday morning.

David T 
Évaluation :
5

This Uhaul perfect. On site storage and a 24 hour gas station nearby.

Jason G 
Évaluation :
5

Nothing everything went well...

IVAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia I 
Évaluation :
3

Was expecting to be open till 7PM, only open till 6PM. Self check-in was difficult, the app is not smooth. Please standardize hours of operation across country.

Peter L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don T 
Évaluation :
5

Arthur was extremely helpful and incredibly entertaining. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.

JAY W  |  Premières impressions 
Évaluation :
5

Nothing -they where great 👍

BRUCE C 
Évaluation :
5

This is a great location. Lots of equipment and supplies. Good # of storage units and more units being built.

Jason G 
Évaluation :
5

Thank you ,

DAEHUN J 
Évaluation :
5

This is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur

Jason G  |  Premières impressions 
Évaluation :
5

This is a very well run storage warehouse with renovations and upgrades in the works. Thank you Arthur

Jason G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G 
Évaluation :
5

The Manager really cases about his customers and takes pride in maintaining the property. He was very helpful and considerate during the few years I rented a vehicle spot for my snowmobile trailer. Great job! Thanks, Mark

MARK G  |  Expérience générale 
Évaluation :
5

Arthur was very helpful and friendly. He was knowledgeable about his work and the units. He showed me the code boxes and where my storage unit is.

Alexis T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G 
Évaluation :
5

Excellent service management seems personally invested in doing a good job

MARK D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W  |  Expérience générale 
Évaluation :
5

Gentleman at the Ayer, MA location has been extremely helpful as well as courteous and friendly.

Michael B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libor V 
Évaluation :
4

The worker was very busy and unable to finish everything before closing so he said to leave everything and he would take care of it all in the morning for me. Very helpful and kind.

Joshua R 
Évaluation :
5

Good location, perfect service. Arthur found me discounts I did not know i was eligible for, so two thumbs up !

Ravi S  |  Expérience générale 
Évaluation :
5

Not a thing. It was fantastic and very easy.

Deborah K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laure C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce p 
Évaluation :
5

Very friendly and helpful. Easy pick up and drop off, made the moving process that much nicer!

ShuLan H 
Évaluation :
5

The woman who worked there was very nice and helpful to work with.

patricia D 
Évaluation :
5

The only problem we had with the vehicle was the windshield wipers didn't work properly and if it hadn't rained we wouldn't have know there was a problem. We did report it when we dropped the van off.

Maria T 
Évaluation :
5

great experience !!

paul l 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aly R  |  Expérience générale 
Évaluation :
5

Arthur is a great help and made the move super easy

Jamelle P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A 
Évaluation :
5

Great staff , clean and well run place.

William B  |  Expérience générale 
Évaluation :
4

The lady at the counter was excellent. Very professional and very helpful.!

JOSE M 
Évaluation :
4

As I stated before, it's quite a distance from my house which was not ideal. However, the 3 men who came were very good. They were efficient, capable, and very pleasant to work with. A good team effort. Thank you. Betsy Hannula

Betsy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda G  |  Online Move In 
Évaluation :
5

Staff is extremely helpful and nice.

Brenda W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karla B 
Évaluation :
5

We always have a great experience renting from the Ayer Uhaul location. I believe the manager is Arthur Dulong and he's a great manager. He was training a new employee when we picked up our truck; he was patient and praised the employee, something I appreciate in a manager.

Elizabeth F 
Évaluation :
5

Great customer service and support.

Jerry F  |  Premières impressions 
Évaluation :
5

Very helpful staff ,great place to do business with.

wendy t  |  Expérience générale 
Évaluation :
5

Arthur and Denise were amazing! All the equipment was well maintained and clean and the customer service was exceptional! Would recommend a thousand times over.

ROXY W 
Évaluation :
5

Simple straightforward rental. Helpful and knowledgeable staff.

Ravi S  |  Premières impressions 
Évaluation :
5

Do not change anything! Everyone was so friendly and helpful, would recommend to everyone!!!

ROXY W 
Évaluation :
5

Arthur DuLong does an outstanding job! He is friendly, professional & knowledgeable.

Don O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Z  |  Expérience générale 
Évaluation :
5

Staff couldn't have been more professional and helpful. All around good experience.

JOSHUA T  |  Premières impressions 
Évaluation :
5

The manager in Ayer is excellent! Always helpful and available.

Rose J  |  Expérience générale 
Évaluation :
5

Arthur is an absolute gentleman. He takes pride in his job and was a pleasure to deal with during my rental. He was always responsive to any questions I had and would go out of his way to help me in any way he possibly could. I have been to other u-haul stores in the past where you get treated like dirt but Arthur always treated me and other customers with respect!! I would recommend u-haul of ayer ma to anyone!!

Greg V  |  Expérience générale 
Évaluation :
5

This was our second rental from this location. We were as pleased as the first time. They are awesome!

Paula M 
Évaluation :
3

Overall experience personal storage unit was secure. Staff was always very helpful and polite.

Julie O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M 
Évaluation :
5

Arthur was fantastic. He was extremely knowledgeable, responsive and professional. We were genuinely very pleased with our overall experience and would recommend using the Ayer, MA U-Haul location based.

Don O 
Évaluation :
5

Excellent service, Arthur is awesome!

Subir G 
Évaluation :
5

Excellent customer service and very courteous.

Dawn B  |  Expérience générale 
Évaluation :
4

Arthur was very professional and pleasant to deal with. Will definitely make this my default u haul destination. Will let family and friends know too.

Jackson K 
Évaluation :
5

Arthur is a credit to the U-Haul brand, and his managing skills should be the company model.

Dale D  |  Premières impressions 
Évaluation :
5

I stored my motorcycle at this facility for the winter (2022-23)...the storage unit was perfect for my needs. I am planning to use this facility for the same purpose next winter as well. Customer service was awesome. Arthur, the manager, was especially helpful, accommodating and friendly. Merci.

Mary C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S  |  Premières impressions 
Évaluation :
5

The rep at our drop off location was also helpful and made the whole drop off process very seamless.

Greg w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P  |  Expérience générale 
Évaluation :
1

My RV storage experience at the Ayer MA facility was both good and quite bad: GOOD: the site manager Arthur Dulong was always exceptional -responsive, helpful, pleasant and professional in all respects. He was also responsible for several site upgrades, including lighting and video camera improvements. BAD: after YEARS as a steady customer, we were evicted, by regional manager Josh Alexander, because he wanted to ban all vehicle storage so he could install old U-Haul truck bodies as additional storage units. 1. I'm an 81 year local Ayer resident who can't store his well maintained, actively used, full insured and registered 26 foot RV at my "over 55" condo due to association rules. 2. We always used credit card auto-pay so payment were ALWAYS on time. 3. There are no RV storage options within a half hour's drive, and few beyond that.. 4. The location was close to propane, food stores, parts supplies and maintenance shops allowing me to buy and support our local Ayer merchants. 5. My detailed 4/27/2023 e-mail, citing the above, to regional manager Josh Alexander requesting reconsideration has gone unanswered as of 5/16/2023 in sharp contrast to the professionalism experienced from site manager Arthur Dulong. 6. We had to re-locate to a distant alternate storage location that does not have a "live-in" site manager and is isolated from the services available in An Ayer. Needless to say this was an unfortunate and suddenly unpleasant U-Haul experience, especially so given the great experience we enjoyed with Mr. Dulong whom we would continue to have liked to work with.

John C  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Max A 
Évaluation :
5

The service was excellent. Communication was clear, concise and friendly.

david r 
Évaluation :
5

Person in charge was the best from Brighton to ayer the best

James D  |  Premières impressions 
Évaluation :
5

Great guy there, they're hard to find don't lose this guy. Great worker very polite

Fran D 
Évaluation :
5

Arthur was very helpful and friendly, he made the process very easy.

wendy t  |  Premières impressions 
Évaluation :
4

The staff is friendly and helpful.

Anne A  |  Expérience générale 
Évaluation :
5

Extremely pleasant and helpful. Very efficient. WIil definitely use this location for next rental!

Edward G 
Évaluation :
5

Most importantly to me, kind, courteous, and helpful. Facility was very clean and everything presented in a professional manner!!!

James T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F  |  Expérience générale 
Évaluation :
4

I didn't get a lock in the unit. The office just locked up for the night. Arthur opened the door and happily gave me a lock.

Timothy G  |  Premières impressions 
Évaluation :
5

All of the staff in the Ayer facility especially the manager Arthur Dulong treated me well and professionally. Arthur Dulong should get a substantial raise. He went above and beyond for me. I would definitely use the Ayer facility again.

Leslie T  |  Expérience générale 
Évaluation :
5

The staff are really nice and friendly. The location was good for me.

Edna M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O  |  Expérience générale 
Évaluation :
5

Units are clean, protected from the elements and free of critters like mice. I highly recommend for all your storage needs at a reasonable price.

Theodore O  |  Expérience générale 
Évaluation :
5

Arthur is a wonderful asset to UHaul - Conscientious, hard-working, pleasant to work with, gets the job done.

Charles S  |  Expérience générale 
Évaluation :
5

Arthur was extremely helpful. Thank you

Roy M  |  Expérience générale 
Évaluation :
4

Very efficient and convenient to where I live

Joseph e  |  Premières impressions 
Évaluation :
5

Arthur was very helpful & friendly during the process of obtaining a truck and storage unit.

Greg J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitch T  |  Online Move In 
Évaluation :
5

Everyone was fantastic!! Arthur took good care of us! We will definitely recommend and come back if needed!!

Eileen O  |  Expérience générale 
Évaluation :
5

The manager is a great guy that goes out of the way to make a great experience. Will definitely be using this location again.

Todd L  |  Expérience générale 
Évaluation :
5

Arthur was very helpful from setting my account up to closing it out. He was professional but friendly. The storage unit was clean and ready for use. I have used this uhaul on several occasions and would do so again if the need arises.

bette d  |  Expérience générale 
Évaluation :
5

After I got checked in and started my inspection of the truck. I noticed the passenger mirror and head light were damaged. I went back in and she set me up in another truck and made very quick work of getting me on the road

John E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN M  |  Expérience générale 
Évaluation :
5

I would definitely use u-haul again, but due to the thoroughness and concern shown by Arthur, I'm afraid I would be let down anywhere else due to the excellent service that he provided. A huge success!!

John F  |  Expérience générale 
Évaluation :
5

Arthur Dulong the manager was extremely helpful and friendly. Went above and beyond to help. Will definitely come back again!

John E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G  |  Expérience générale 
Évaluation :
4

Arthur was very helpful during the sign up process and was kind and professional. I had a problem the next day and he was there to help. He even remembered my name. That's good customer service.

bette d  |  Premières impressions 
Évaluation :
5

Great job, well done 👍👍

DAVID A  |  Expérience générale 
Évaluation :
5

I have never had such an easy and problem free moving and storage unit experience, the young man running the office was extremely helpful, he explained everything and was very thorough, he was what made this a hassle free and truly worthwhile, Uhaul is lucky to have this man representing your company!!

John F  |  Premières impressions 
Évaluation :
5

Best customer service at the Ayer location !!! Goes above and beyond to ensure customer satisfaction

Karen S  |  Expérience générale 
Évaluation :
5

The staff was very friendly and attentive. He really did a good job.

Edna M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYSON H  |  Expérience générale 
Évaluation :
5

Representative goes above and beyond, very polite and friendly

Alex C  |  Premières impressions 
Évaluation :
5

I like it cause it's away from traffic and the area seems secure. The staff was friendly and seem to care . My belongings are secure and every time I go everything is clean.

Heraclio N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B  |  Premières impressions 
Évaluation :
5

Everything was great Author was awesome

Juliette R  |  Expérience générale 
Évaluation :
5

I found the staff to be both personable and professional. Any questions brought up or requests for service were answered in a friendly, satisfying and expedient manner.

Connor B  |  Premières impressions 
Évaluation :
5

The manager, Arthur Dulong, was courteous, friendly, helpful, and very informative. My son was with me and Arthur answered all our questions. I look forward to putting my things in storage in Ayer. The moving in experience helped me be less apprehensive about the move I am making and Arthur played a big part in achieving that.

Catherine A  |  Premières impressions 
Évaluation :
2

Place needs a lot of work. Gate is broken. Storage door needs a lube job. Gasket @ bottom of door is dried out and broken. Got a good price.

Mike M  |  Premières impressions 
Évaluation :
5

Arthur was so wonderful and helpful when it came to choosing and renting a storage space. We're very happy and would love to recommend the space.

Dalilah D  |  Premières impressions 
Évaluation :
5

Arthur was extremely helpful in setting up my storage. He did a great job!

Jim B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pravin R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M  |  Expérience générale 
Évaluation :
5

Arthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.

Ramachandran C  |  Premières impressions 
Évaluation :
5

Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!

Rob D  |  Expérience générale 
Évaluation :
5

Arthur was very helpful and professional, would definitely recommend uhaul.

Brett H  |  Premières impressions 
Évaluation :
5

Arthur is the best!

Vimal N  |  Expérience générale 
Évaluation :
5

I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!

Todd L  |  Premières impressions 
Évaluation :
5

Arthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!

STEVEN L  |  Expérience générale 
Évaluation :
5

Office manager very effective and friendly!

Pamala m  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant.

BETTY A  |  Expérience générale 
Évaluation :
5

Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!

Elizabeth S  |  Premières impressions 
Évaluation :
5

Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!

Michael A  |  Premières impressions 
Évaluation :
4

Likely to use again if necessary

David H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N  |  Expérience générale 
Évaluation :
5

Arthur was amazing !!!

John C  |  Premières impressions 
Évaluation :
5

You were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Merci

Beverly P  |  Premières impressions 
Évaluation :
5

Convienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.

Robert C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M  |  Expérience générale 
Évaluation :
5

Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.

tammy p  |  Expérience générale 
Évaluation :
5

I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn

Stephen Q  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori O  |  Expérience générale 
Évaluation :
1

Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to