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NATHAN M. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Ayer
Testimonials From Recent Customers
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Van was easy to locate, clean and worked great. Drop off was quick and easy as well.
Seth P.Great customer service!!
Carl B.I would definitely use u-haul again, but due to the thoroughness and concern shown by Arthur, I'm afraid I would be let down anywhere else due to the excellent service that he provided. A huge success!!
John F. | Expérience généraleArthur Dulong the manager was extremely helpful and friendly. Went above and beyond to help. Will definitely come back again!
John E. | Premières impressionsThe kid at this location very nice and helpful, uhaul is lucky having someone like this working for uhaul
Fran D.Fast & easy. Staff came out to greet me.
Tom G.Competent and personable - hence excellent
Kevin A.Arthur was very helpful during the sign up process and was kind and professional. I had a problem the next day and he was there to help. He even remembered my name. That's good customer service.
bette d. | Premières impressionsGreat experience... Representative at site was very friendly and helpful. Very convenient location. I have rented several times here and have always had a good experience
John F.Great job, well done 👍👍
DAVID A. | Expérience généraleVery efficient and friendly. Excellent service thanks
Marc D.I have never had such an easy and problem free moving and storage unit experience, the young man running the office was extremely helpful, he explained everything and was very thorough, he was what made this a hassle free and truly worthwhile, Uhaul is lucky to have this man representing your company!!
John F. | Premières impressionsBest customer service at the Ayer location !!! Goes above and beyond to ensure customer satisfaction
Karen S. | Expérience généraleArthur is the best. Very helpful and friendly.
GORDON C.The staff was very friendly and attentive. He really did a good job.
Edna M. | Premières impressionsRepresentative goes above and beyond, very polite and friendly
Alex C. | Premières impressionsI like it cause it's away from traffic and the area seems secure. The staff was friendly and seem to care . My belongings are secure and every time I go everything is clean.
Heraclio N. | Premières impressionsNothing I was immediately met but a very awesome and professional agent, I explained the hinge issue and it was reported right away. He said will have it repaired right away not to worry, he was very personable and very quick to get me going.
Juan L.Everything was great Author was awesome
Juliette R. | Expérience généraleI found the staff to be both personable and professional. Any questions brought up or requests for service were answered in a friendly, satisfying and expedient manner.
Connor B. | Premières impressionsThe manager, Arthur Dulong, was courteous, friendly, helpful, and very informative. My son was with me and Arthur answered all our questions. I look forward to putting my things in storage in Ayer. The moving in experience helped me be less apprehensive about the move I am making and Arthur played a big part in achieving that.
Catherine A. | Premières impressionsArthur Dulong is a great help and a fantastic representative for U-Hual. Best experience of the many moves I have made.
Kevin B.Nothing! The service I received was top notch! The vehicle was clean and ready to go and the U Haul associate was personable and very professional! Outstanding!
GEORGE L.Very good customer service
John I.Staff are super friendly and go out of their way to make sure that you get what you need! Will definitely be doing business with them again!
EVAN G.Look it's simple Arthur DuLong saved me as a customer not sure who he is or his relationship to Uhaul but don't loose this guy he actually appreciates the customer reach out to him and congratulate him for his awesome skills and his dedication to the customer this is how you get repete business
Chris D.Writing to commend the efforts of the GM in Ayer, Arthur who went well above and beyond to make a pretty horrible experience with U-haul a much better experience in the end. He is an employee that should be recognized and celebrated! After an almost 10 day delay in receiving my shipping container Arthur went out of his way to personally deliver the container to my home as soon as it arrived (rather than the Ayer storage facility). He turned a terrible experience into a much better one. Just wanted to share that he should set the standard for your customer service expectations. Brenda Riordan 978 799-4948 if you need to reach me.
Brenda R.Nothing! Arthur (the location GM) was so helpful and gave me all the information I needed for my rental, highlighting important info on my rental agreement and noting telephone numbers in case I needed roadside assistance. I will definitely recommend the location to anyone who needs to rent from UHaul or needs storage space.
Kathleen O.The side road leading up to the bldg was very dark...didn't feel safe dropping the vehicle off by myself. The bldg itself was lit well.
shirley J.The manager was exceptional. He was very helpful and a pleasure to work with.
Toivo K.Place needs a lot of work. Gate is broken. Storage door needs a lube job. Gasket @ bottom of door is dried out and broken. Got a good price.
Mike M. | Premières impressionsGreat service
PATRICK M.Nothing to improve.
Henry N.Employees were efficient and kind.
Roger M.Operator was great. Most helpful
Jeffery B.Arthur did an outstanding job as always - great experience. This is our favorite U-Haul location and we'll definitely be back.
Marcus S.Arthur was 3 thumbs up. Super informative, professional and helpful beyond expectations.
Everett K.Arthur was so wonderful and helpful when it came to choosing and renting a storage space. We're very happy and would love to recommend the space.
Dalilah D. | Premières impressionsArthur was very helpful explaining the contract terms and insurance coverage on rental. Ease of pick-up and drop-off was great.
Brian C.Arthur was extremely helpful in setting up my storage. He did a great job!
Jim B. | Premières impressionsArthur was super helpful and very easy to deal with. Excellent customer service.
Anne M.The Manager Arthur was super accommodating, knowledgeable and helpful!
Paul C.Outstanding service - exactly why this is our "go to" U-Haul location!
Marcus S.Arthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.
Ramachandran C. | Premières impressionsThe customer service was extraordinary. They made renting a vehicle easy and pleasant. I will definitely use this location for future rentals
JAMES B.The vehicle was mostly clean but VERY dusty (I have asthma which is why I noticed). I also had a very hard time getting a vehicle due to short notice by voice message (the afternoon before my big move) that my reservation was not available. This led me to have to get a two way vehicle instead of one and afterward having to buy another way to my location (across states) making this entire situation extremely inconvenient and time consuming. 3/10
Nia C.Arthur DuLong was extremely helpful with selecting the right vehicle for my job. Highly recommend the Ayer, MA Uhaul location
MAUREEN K.Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!
Rob D. | Expérience généralethis was the third pick-up location for this one-way van rental. Original request was for Lowell pick-up; day before confirmation was for van pick-up in Littleton (12 miles further from our storage unit) but morning of pick-up we were told they could only give us a 10 ft truck/pick-up in Ayer - 16 MILES from our location - in the other direction. The extra travel time was an issue; the change of pick-up location in the wrong direction was an issue; the condition of the truck was problematic - no radio, no cruise control, no way to move side mirrors; shocks are shot - this isn't the UHaul experience we've had in the past and have come to expect.
David J.Arthur was very helpful and professional, would definitely recommend uhaul.
Brett H. | Premières impressionsArthur is the best!
Vimal N. | Expérience généraleArthur was very kind and helpful!
Anthony N.Arthur Dulong, the manager at the above location, is exceptional. We have done business with him for many years and he has always provided the equipment we needed, on time, and in excellent condition. He is always available to provide advice, make changes to our order if needed and makes every effort to assist us in the conduct of our business. One of the top professionals I have done business with.
KEITH T.I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!
Todd L. | Premières impressionsArthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!
STEVEN L. | Expérience généraleOffice manager very effective and friendly!
Pamala m. | Expérience généraleVery helpful and pleasant.
BETTY A. | Expérience généraleI've used this location several times. No issues . . .
Gary C.Arthur was wonderful, exceptional customer service. My problems were all of my making, Uhaul and Aurther was key to solving my problems.
Robert C.Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!
Elizabeth S. | Premières impressionsArthur Dulong, (UHaul rep) was extremely helpful, professional and courteous. He is the reason I chose UHaul. If someone is going to take the time to understand my shipping/moving needs, then they've got my business. I highly recommend the Ayer Mass UHaul location.
MAUREEN K.I didn't get the name of the gentleman who was managing the office on 7/20, but he was extremely helpful and totally customer focused. There were some issues with the computer system and it wasn't accepting my information, therefore, we were unable to complete the updates and get my contract printed. This gentlemen was apologetic and diligent in his efforts to solve the technical issues - it was impressive and greatly appreciated. I have had a lot of bad experiences with vendors lately and this was such a refreshing change. Merci.
John J.Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!
Michael A. | Premières impressionsThe young man that helped us was fantastic. He was very knowledgeable about his business (we weren't) which really helped us a lot! He was kind, courteous and very professional. We will definitely recommend Ayer U-haul to anyone looking to rent a truck. Overall, our experience was fantastic! Merci.
Donald P.One of my shelf's broke in the container while being shipped
Houssen H.Person at location was fantastic from start to finish..(Ayer, MA).If I ever need another rental I will go back there again and again. Will recommend to anyone who needs a rental to go there
Thomas A.The best customer service I've ever experienced in Ayer location!
Parrish K.The staff member at UHaul in Ayer was absolutely outstanding. If I ever need a van again, I will return to this specific location because of the staff member.
Ralf B.You made it so easy to rent a truck, and the staff was very friendly and helpful. I will definitely use this location again
JAMES B.Arthur is always helpful, great person that goes above and beyond. highly recommend.
Christopher H.Arthur provided exceptional customer service! He made the pickup and drop off experience smooth and quick.
Patrick D.Make sure they are working with Arthur at the Ayer location.
James S.Likely to use again if necessary
David H. | Expérience généralewhen we called to reserve the container and s\aske about availability and when it would need to be returned we were given a different time frame than when we actually picked up the truck. When we picked it up on Thursday afternoon, we were told we would have to pay for a whole 2nd day of rental because we were intending on delivering it Saturday morning. We were told it would not have to be back until 8am on sat. It had used face masks on the floor and was not clean.
Daniel F.Great place to rent.
John M.The Guy is the BEST ...Very Helpful ALWAYS & Professional !!!!
Robert P.Arthur was amazing !!!
John C. | Premières impressionsYou were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Merci
Beverly P. | Premières impressionsConvienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.
Robert C. | Expérience généraleArthur wrote up our contract - he was wonderful - easy to deal with and well-informed. He answered all our questions clearly and knew his job well. I cannot think of any way to improve him or the office - the service was beyond excellent.
Jason H.My truck rental was outstanding! The pick up and drop off were great. Both the associate and the owner were efficient and very friendly.
Amy S.The attendant was very friendly and helpful and a credit to your company!
Kenneth H.Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.
Amy T.The staff was helpful and courteous.
Mark G.Customer service was excellen and a reasonable price. I would not hesitate to use them again
Dennis B.I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager
Becky L.The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.
BRET B.Arthur does an excellent job.
Kevin B.The staff was very nice and very helpful I wouldn't change anything
Richard D.Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.
tammy p. | Expérience généraleI only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn
Stephen Q. | Expérience généraleArthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist
Margaret D. | Expérience généraleFriendly staff always ready to make things easier for me.
Stephen W. | Expérience généraleAuthor was amazing! Give him a raise.
ELDRED A. | Premières impressionsRep was quick and helpful
karen t. | Premières impressionsI went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"
Stephen W. | Premières impressionsProfessionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell
Stephen W. | Expérience généraleArthur is professional, knowledgeable, and pleasant to work with.
Charles S. | Premières impressionsBoth staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.
JOAN S. | Premières impressionsAmazing staff super friendly and helpful. Aaron and Arthur are both amazing!
Samantha C. | Expérience généraleGreat place and service.
robert j. | Premières impressionsI really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.
STANLEY R. | Expérience généraleThe service was beyond expectation.
Stephen Q. | Premières impressionsArthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!
Patricia V. | Expérience généraleAnd thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you
GEORGE V. | Premières impressionsArthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda
BRUCE M. | Expérience généraleStaff very pleasant and helpful !
Pamala m. | Premières impressionsArthur who runs the place is the best
Russell A. | Expérience généraleArthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.
Brittany A. | Expérience généraleArthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.
Lucien G. | Premières impressionsArthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Merci!
Jennie D. | Expérience généralevery helpful and freindly staff would definitly use again. Merci
Ken G. | Expérience généraleThe staff knew the business really well and was friendly and very helpful. We were so impressed.
Nai Lin C. | Premières impressionsI cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.
Arlie S. | Premières impressionsAmazing customer service from Arthur!
Samantha C. | Premières impressionsExcellent service à la clientèle.
BRUCE M. | Premières impressionsStaff is always knowledgeable, friendly and prompt.
Penny F. | Premières impressionsArthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.
Janine S. | Expérience généraleThe guy that runs the uhaul is outstanding.
Russell A. | Premières impressionsArthur was fantastic!
Everett K. | Premières impressionsArthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann
William B. | Expérience généraleOur stuff came out the way it went in. What more could you ask?
Dianne W. | Expérience généraleThe guys who help me was cool and respectful and he looks for way to help u out I Recommend
JOSUE R. | Premières impressionsProbably the nicest “salesperson “ I’ve ever dealt with.
Windy S. | Premières impressionsThe manager of this business has great customer service skills.
Mary M. | Expérience généraleArthur is GREAT!!
CHRISTOPHER L. | Expérience généraleDoors are ruff. Weather looks like it will age storage product
George B. | Premières impressionslove it, I would consider to have more buiness with U-hual
Junchi P. | Premières impressionsArthur was extremely helpful.
Malcolm C. | Premières impressionsArthur was great, extremely helpful!!
DAVID B. | Premières impressionsArthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.
Jackie E. | Expérience généraleThe rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84
Delia W. | Premières impressionsI have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you
Michael F. | Premières impressionsFound the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility
LINDA C. | Premières impressionsArthur was wonderful kind and knowledgeable with all of it
Shirley A. | Expérience généraleI booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).
E H. | Online Move InArthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!
AUBREY K. | Expérience généraleVery friendly staff, very helpful in the office and then showing us how the locking systems work.
Perry G. | Premières impressionsArthur took good care of us.
Dianne W. | Premières impressionsGreat service.
Earle Y. | Premières impressionsI was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey
COREY D. | Expérience générale