Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.
Amy T.Customer Reviews for U-Haul Moving & Storage of Ayer
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff was helpful and courteous.
Mark G.Customer service was excellen and a reasonable price. I would not hesitate to use them again
Dennis B.I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager
Becky L.The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.
BRET B.Arthur does an excellent job.
Kevin B.The staff was very nice and very helpful I wouldn't change anything
Richard D.Moble pickup app did not work but everything else was excellent
Robert S.Site employee was excellent and had everything ready to go.
Thomas D.Excellent and friendly customer service! Thanks.
Peter O.Very nice and thorough young man. Made it very easy to drop off...
STEVEN A.Nothing I can think of.
Linda T.Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.
Jennifer S.U haul is no good anymore.
Karen O.The location Manager was friendly and knowledgeable.
Jeffrey R P.Absolutely nothing, Happy customer!!
Sharon G.This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the owner
Rudy N.Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.
tammy p. | Expérience généraleI only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn
Stephen Q. | Expérience généraleApp did not work to return vehicle. Had to go to website through browser.
Luis C.The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.
MARK L.Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist
Margaret D. | Expérience généraleFriendly staff always ready to make things easier for me.
Stephen W. | Expérience généraleAuthor was amazing! Give him a raise.
ELDRED A. | Premières impressionsArthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. Merci encore!
John S.Rep was quick and helpful
karen t. | Premières impressionsI went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"
Stephen W. | Premières impressionsthe guy was amazing and will be using him in near future
KYLE V.Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell
Stephen W. | Expérience généraleI was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40,85 for the difference. I called to dispute the the $40,85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20,85 because the agent mislead me and the app malfunctioned.
PAUL L.UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.
HEATHERREBECCA C.Arthur is professional, knowledgeable, and pleasant to work with.
Charles S. | Premières impressionsArthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!
ashley H.After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.
CRISTOFOR C.The uhaul personnel were very helpful and friendly!
MICHAEL K.Friendly and pleasant service. Professional but very understanding, would definitely recommend.
benjamin F.Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.
JOAN S. | Premières impressionsAmazing staff super friendly and helpful. Aaron and Arthur are both amazing!
Samantha C. | Expérience généraleGreat place and service.
robert j. | Premières impressionsI really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.
STANLEY R. | Expérience généraleThe service was beyond expectation.
Stephen Q. | Premières impressionsAaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!
JON P.Excellent service à la clientèle
ROCKY H.Very professional and thorough.
James B.Very helpful gentleman---happy to do business with!
Donald W.Hard working guy their,really helps out.
Katherine S.Arthur & Matt were great!
DENISE B.Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!
Patricia V. | Expérience généraleThe only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.
Amanda D.The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheating
COURTNEY G.Great customer service Simple, efficient transaction
Carl B.And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you
GEORGE V. | Premières impressionsExcellent Service by the manager , I would recommend him & the company in Ayer , Ma
Robert P.Front-line employees should wear masks.
Victoria G.Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda
BRUCE M. | Expérience généraleThis was the best customer service experience I have had for a very long time. The manager I dealt with was absolutely outstanding. Helpful, informative, polite and friendly. I will be using this location any time I ever need this kind of service.
Anthony H.Mr. Dulong was fantastic. He was professional, friendly, efficient, and knowledgeable. He really makes U-Haul look good.
William F.Arthur is awesome!
Joshua C.Excellent service—prompt and friendly.
Stuart M.It was last minute I needed a truck and this was available which was awesome
JOAN B.Staff very pleasant and helpful !
Pamala m. | Premières impressionsThis location had nothing to do with my complaint other than to charge me the extra day.
Geoffrey J.The manager Arthur Dulong was excellent! Helpful, efficient, and friendly. He should be in charge of training ALL your employees!
Herbert B.The vans are not always as clean as they could be but the service is excellent
Jason S.Arthur who runs the place is the best
Russell A. | Expérience généraleArthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.
Brittany A. | Expérience généraleYour team great in supplying me with my needs. I would highly recommend this location to all. Thanks again.
David W.Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.
Lucien G. | Premières impressionsArthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Merci!
Jennie D. | Expérience généraleNothing - I had an outstanding experience and the staff was awesome at filling my needs short notice.
MARCUS S.very helpful and freindly staff would definitly use again. Merci
Ken G. | Expérience généraleTruck not checked before I picked it up. Had 3 of the last customer's furniture pads, a dolley (not ordered) and some trash. Please check/clear out the back. I also ordered 6 Furniture pads that were not there.
Philip W.The staff knew the business really well and was friendly and very helpful. We were so impressed.
Nai Lin C. | Premières impressionsWow! What an amazing experience. I was so pleased with the customer service and attentiveness was above and beyond. I'm so terrible with names, but I believe it was Arthur (a younger guy) whom we dealt with. So polite and knowledgeable. My experiences with U-Haul in the past haven't been the most amazing. But at your location… you have a good core of people! Thanks !!
Peter N.I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.
Arlie S. | Premières impressionsThe gentleman who helped me get my rental went above and beyond to help me out definitely would be back to rent equipment at the location from now on
Mackenzie D.Gentleman that helped me was extremely professional and thorough explaining the process!
Osvaldo V.Amazing customer service from Arthur!
Samantha C. | Premières impressionsVery friendly and so helpful. Quick to get me out and on the road. Merci.
Timothy G.Excellent service à la clientèle.
BRUCE M. | Premières impressionsI originally set up this rental at the Ayer office, working with Arthur Dulong. He is the best!!! Very friendly, knowledgeable, helpful, I can't say enough about him. Give him a raise!
DAVID P.Staff is always knowledgeable, friendly and prompt.
Penny F. | Premières impressionsI called U Haul and spoke with a customer representative. He made me a reservation for 6pm at U Haul in Ayer Ma, and he told me I could show up as much as an hour late and still get my reservation. We showed up at 6pm (we were not late) and the U Haul shop was closed and we were not able to pick up our U-Haul. We had to cancel our plans to pick up a new dresser, it was stressful and a waste of time and energy. I'm not sure why the U-Haul representative would make me an appointment when the store was scheduled to close, and then go so far as to tell me I could even show up late… I would like a $50 refund because U-haul was not able to keep my reservation. Please reach out to me at 603-809-0981 or jadeguza94@yahoo.com I have submitted a couple complaints and not heard anything back yet.
Ruben H.Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.
Janine S. | Expérience généraleThe guy that runs the uhaul is outstanding.
Russell A. | Premières impressionsVery friendly, helpful, and sociable.
SEAN M.Would have been nice if someone was there between 12 and 1. When I got there to return the truck, I had no choice but to use the app. Not everyone would be comfortable with that. But at the same time, good to have that option.
Dawn C.The GM was very courteous, helpful and professional. I will be a repeat customer at this location.
Peter S.Your app for phone pick-ups is terrible. Twice now I have relied on the app to pick up a van before the store is open and your app wouldn't connect. I sat on the phone for 30 minutes each time waiting to speak with a rep. And then yesterday to only be hung up on by the rep because he couldn't handle speaking to an upset customer. Before he hung up he mentioned a $50 credit. You can keep that $50 and put it towards making the app actually work. I run a small business so having to wait for the store to open costs me time and money.
TAYLOR C.Arthur was fantastic!
Everett K. | Premières impressionsTrailer was way too heavy to lift by one person off the hitch . Should have trailer jack
THOMAS R.Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann
William B. | Expérience généraleOur stuff came out the way it went in. What more could you ask?
Dianne W. | Expérience généraleThe guys who help me was cool and respectful and he looks for way to help u out I Recommend
JOSUE R. | Premières impressionsProbably the nicest “salesperson “ I’ve ever dealt with.
Windy S. | Premières impressionsThe manager of this business has great customer service skills.
Mary M. | Expérience généraleArthur is GREAT!!
CHRISTOPHER L. | Expérience généraleDoors are ruff. Weather looks like it will age storage product
George B. | Premières impressionslove it, I would consider to have more buiness with U-hual
Junchi P. | Premières impressionsArthur was extremely helpful.
Malcolm C. | Premières impressionsArthur was great, extremely helpful!!
DAVID B. | Premières impressionsArthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.
Jackie E. | Expérience généraleThe rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84
Delia W. | Premières impressionsI have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you
Michael F. | Premières impressionsFound the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility
LINDA C. | Premières impressionsArthur was wonderful kind and knowledgeable with all of it
Shirley A. | Expérience généraleI booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).
E H. | Online Move InArthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!
AUBREY K. | Expérience généraleVery friendly staff, very helpful in the office and then showing us how the locking systems work.
Perry G. | Premières impressionsArthur took good care of us.
Dianne W. | Premières impressionsGreat service.
Earle Y. | Premières impressionsI was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey
COREY D. | Expérience généraleSold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit
Iesha W. | Expérience généraleArthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.
Jeff C. | Premières impressionsWe had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.
Carole R. | Premières impressionsFabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.
Kim D. | Expérience généraleArthur and the guys at Ayer location were great and I would recommend to any friend.
James H. | Premières impressionsI never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.
KAYLA C. | Expérience généraleArthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again
Marie D. | Expérience généraleThis was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .
SETH F. | Premières impressionsThe service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit
Kenneth G. | Premières impressionsBecause it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!
Kathryn H. | Expérience généraleGreat storage unit and great location! If we deploy again from here will definitely use you guys again!
TREVA B. | Expérience généraleThe staff was always prompt and professional.
Jeffrey D. | Expérience généraleAuthor is a very professional young man we enjoyed working with him very much
William B. | Premières impressionsArthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn't leave with questions. He was very friendly and professional and I recommend this place to everyone!
Tiffany P. | Premières impressionsEven during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.
ELIZABETH W. | Expérience généraleWe were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!
Marie D. | Premières impressionsI have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram
SAMANTHA G. | Expérience généraleGreat rates and great service along with a clean and dry unit. Can't ask for more.
Theodore O. | Expérience généraleGates were always open. The card access box was usually blocked by a trailer or truck
Jeff R. | Expérience généraleI had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is
Timothy S. | Expérience généraleAwesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!
cynthia b. | Premières impressionsThe facility has been very good for me I no longer need it as well for now call you if I need it again
George M. | Expérience généraleAwesome
Troy L. | Expérience généraleThe rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unit
ryan w. | Expérience généraleBye George, it was great doing buisness with you. Thanks for all your help. Pat Kennedy
PATRICIA K. | Expérience généraleGreat value and customer service. Thank you George Whitney.
Stephen T. | Expérience généraleToo many problems. Not enough space to provide feedback
Lisa D. | Expérience généraleI rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.
JEANNE D. | Expérience généraleStaff is very attentive and helpful to your needs.
Salvatore I. | Expérience généralewell worth the use
michael j. | Expérience généraleGREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!
Valeri D. | Expérience généraleI waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.
RAYMOND L. | Premières impressionsVery helpful
Marilyn H. | Premières impressionsGood facility and friendly service.
BACEM M. | Expérience généraleWhen we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.
amelio o. | Premières impressionsI've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.
John D. | Expérience généraleI don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.
JEANNE D. | RéservationFriendly staff, and convenient hours
Joseph W. | Expérience générales/o
Joseph M. | Expérience généraleVery nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facility
Denise E. | Expérience généraleIssues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....
Olga K. | Expérience généraleKenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.
Tiffanie A. | Expérience généraleI was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like aye
Armen A. | Expérience généraleMy box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.
Haley B. | Expérience généraleStaff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one box
Mary M. | Expérience généraleIts not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no security
SEAN P. | Expérience générale