Customer Reviews for U-Haul Moving & Storage of Ayer

1 415 évaluations

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very good customer service

John I. 
Évaluation :
5

Staff are super friendly and go out of their way to make sure that you get what you need! Will definitely be doing business with them again!

EVAN G. 
Évaluation :
5

Look it's simple Arthur DuLong saved me as a customer not sure who he is or his relationship to Uhaul but don't loose this guy he actually appreciates the customer reach out to him and congratulate him for his awesome skills and his dedication to the customer this is how you get repete business

Chris D. 
Évaluation :
5

Writing to commend the efforts of the GM in Ayer, Arthur who went well above and beyond to make a pretty horrible experience with U-haul a much better experience in the end. He is an employee that should be recognized and celebrated! After an almost 10 day delay in receiving my shipping container Arthur went out of his way to personally deliver the container to my home as soon as it arrived (rather than the Ayer storage facility). He turned a terrible experience into a much better one. Just wanted to share that he should set the standard for your customer service expectations. Brenda Riordan 978 799-4948 if you need to reach me.

Brenda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie P. 
Évaluation :
5

Nothing! Arthur (the location GM) was so helpful and gave me all the information I needed for my rental, highlighting important info on my rental agreement and noting telephone numbers in case I needed roadside assistance. I will definitely recommend the location to anyone who needs to rent from UHaul or needs storage space.

Kathleen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manish K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

The side road leading up to the bldg was very dark...didn't feel safe dropping the vehicle off by myself. The bldg itself was lit well.

shirley J. 
Évaluation :
5

The manager was exceptional. He was very helpful and a pleasure to work with.

Toivo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONE V. 
Évaluation :
2

Place needs a lot of work. Gate is broken. Storage door needs a lube job. Gasket @ bottom of door is dried out and broken. Got a good price.

Mike M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Great service

PATRICK M. 
Évaluation :
5

Nothing to improve.

Henry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi B. 
Évaluation :
5

Employees were efficient and kind.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE M. 
Évaluation :
5

Operator was great. Most helpful

Jeffery B. 
Évaluation :
5

Arthur did an outstanding job as always - great experience. This is our favorite U-Haul location and we'll definitely be back.

Marcus S. 
Évaluation :
5

Arthur was 3 thumbs up. Super informative, professional and helpful beyond expectations.

Everett K. 
Évaluation :
5

Arthur was so wonderful and helpful when it came to choosing and renting a storage space. We're very happy and would love to recommend the space.

Dalilah D.  |  Premières impressions 
Évaluation :
5

Arthur was very helpful explaining the contract terms and insurance coverage on rental. Ease of pick-up and drop-off was great.

Brian C. 
Évaluation :
5

Arthur was extremely helpful in setting up my storage. He did a great job!

Jim B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis D. 
Évaluation :
5

Arthur was super helpful and very easy to deal with. Excellent customer service.

Anne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pravin R.  |  Expérience générale 
Évaluation :
5

The Manager Arthur was super accommodating, knowledgeable and helpful!

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajdeep M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kourtney R. 
Évaluation :
5

Outstanding service - exactly why this is our "go to" U-Haul location!

Marcus S. 
Évaluation :
5

Arthur Dulong, General Manager in Ayer, MA was exceptional. He was very professional as well as very helpful. Great guy to deal with.

Ramachandran C.  |  Premières impressions 
Évaluation :
5

The customer service was extraordinary. They made renting a vehicle easy and pleasant. I will definitely use this location for future rentals

JAMES B. 
Évaluation :
2

The vehicle was mostly clean but VERY dusty (I have asthma which is why I noticed). I also had a very hard time getting a vehicle due to short notice by voice message (the afternoon before my big move) that my reservation was not available. This led me to have to get a two way vehicle instead of one and afterward having to buy another way to my location (across states) making this entire situation extremely inconvenient and time consuming. 3/10

Nia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Arthur DuLong was extremely helpful with selecting the right vehicle for my job. Highly recommend the Ayer, MA Uhaul location

MAUREEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismail S. 
Évaluation :
5

Mgr. Arthur was extremely experienced, accomodating, and Flexible. Everything was smooth, fair, even free spring water was provided in the hottest most prolonged heat wave in mass. history. Trucks were almost always available to rent when needed!

Rob D.  |  Expérience générale 
Évaluation :
2

this was the third pick-up location for this one-way van rental. Original request was for Lowell pick-up; day before confirmation was for van pick-up in Littleton (12 miles further from our storage unit) but morning of pick-up we were told they could only give us a 10 ft truck/pick-up in Ayer - 16 MILES from our location - in the other direction. The extra travel time was an issue; the change of pick-up location in the wrong direction was an issue; the condition of the truck was problematic - no radio, no cruise control, no way to move side mirrors; shocks are shot - this isn't the UHaul experience we've had in the past and have come to expect.

David J. 
Évaluation :
5

Arthur was very helpful and professional, would definitely recommend uhaul.

Brett H.  |  Premières impressions 
Évaluation :
5

Arthur is the best!

Vimal N.  |  Expérience générale 
Évaluation :
5

Arthur was very kind and helpful!

Anthony N. 
Évaluation :
5

Arthur Dulong, the manager at the above location, is exceptional. We have done business with him for many years and he has always provided the equipment we needed, on time, and in excellent condition. He is always available to provide advice, make changes to our order if needed and makes every effort to assist us in the conduct of our business. One of the top professionals I have done business with.

KEITH T. 
Évaluation :
5

I have used other u-haul locations before, some quite good, others not so good. This location is the best!! Thanks!!

Todd L.  |  Premières impressions 
Évaluation :
5

Arthur, the General Manager of the facility, is truly wonderful, cooperative and very kind. He made sure we had all the help we needed. Thank you, Arthur!

STEVEN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave F. 
Évaluation :
5

Office manager very effective and friendly!

Pamala m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Very helpful and pleasant.

BETTY A.  |  Expérience générale 
Évaluation :
5

I've used this location several times. No issues . . .

Gary C. 
Évaluation :
5

Arthur was wonderful, exceptional customer service. My problems were all of my making, Uhaul and Aurther was key to solving my problems.

Robert C. 
Évaluation :
5

Arthur is awesome! He went above and beyond to provide the best customer service! Thank you, Arthur!!

Elizabeth S.  |  Premières impressions 
Évaluation :
5

Arthur Dulong, (UHaul rep) was extremely helpful, professional and courteous. He is the reason I chose UHaul. If someone is going to take the time to understand my shipping/moving needs, then they've got my business. I highly recommend the Ayer Mass UHaul location.

MAUREEN K. 
Évaluation :
5

I didn't get the name of the gentleman who was managing the office on 7/20, but he was extremely helpful and totally customer focused. There were some issues with the computer system and it wasn't accepting my information, therefore, we were unable to complete the updates and get my contract printed. This gentlemen was apologetic and diligent in his efforts to solve the technical issues - it was impressive and greatly appreciated. I have had a lot of bad experiences with vendors lately and this was such a refreshing change. Merci.

John J. 
Évaluation :
5

Arthur Dulong is a fantastic manager with superb customer service. He has amazing experience and knowledge!!

Michael A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

The young man that helped us was fantastic. He was very knowledgeable about his business (we weren't) which really helped us a lot! He was kind, courteous and very professional. We will definitely recommend Ayer U-haul to anyone looking to rent a truck. Overall, our experience was fantastic! Merci.

Donald P. 
Évaluation :
5

One of my shelf's broke in the container while being shipped

Houssen H. 
Évaluation :
5

Person at location was fantastic from start to finish..(Ayer, MA).If I ever need another rental I will go back there again and again. Will recommend to anyone who needs a rental to go there

Thomas A. 
Évaluation :
5

The best customer service I've ever experienced in Ayer location!

Parrish K. 
Évaluation :
5

The staff member at UHaul in Ayer was absolutely outstanding. If I ever need a van again, I will return to this specific location because of the staff member.

Ralf B. 
Évaluation :
5

You made it so easy to rent a truck, and the staff was very friendly and helpful. I will definitely use this location again

JAMES B. 
Évaluation :
5

Arthur is always helpful, great person that goes above and beyond. highly recommend.

Christopher H. 
Évaluation :
5

Arthur provided exceptional customer service! He made the pickup and drop off experience smooth and quick.

Patrick D. 
Évaluation :
5

Make sure they are working with Arthur at the Ayer location.

James S. 
Évaluation :
4

Likely to use again if necessary

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lech D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N.  |  Expérience générale 
Évaluation :
3

when we called to reserve the container and s\aske about availability and when it would need to be returned we were given a different time frame than when we actually picked up the truck. When we picked it up on Thursday afternoon, we were told we would have to pay for a whole 2nd day of rental because we were intending on delivering it Saturday morning. We were told it would not have to be back until 8am on sat. It had used face masks on the floor and was not clean.

Daniel F. 
Évaluation :
5

Great place to rent.

John M. 
Évaluation :
5

The Guy is the BEST ...Very Helpful ALWAYS & Professional !!!!

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN M. 
Évaluation :
5

Arthur was amazing !!!

John C.  |  Premières impressions 
Évaluation :
5

You were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Merci

Beverly P.  |  Premières impressions 
Évaluation :
5

Convienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.

Robert C.  |  Expérience générale 
Évaluation :
5

Arthur wrote up our contract - he was wonderful - easy to deal with and well-informed. He answered all our questions clearly and knew his job well. I cannot think of any way to improve him or the office - the service was beyond excellent.

Jason H. 
Évaluation :
5

My truck rental was outstanding! The pick up and drop off were great. Both the associate and the owner were efficient and very friendly.

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The attendant was very friendly and helpful and a credit to your company!

Kenneth H. 
Évaluation :
5

Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.

Amy T. 
Évaluation :
5

The staff was helpful and courteous.

Mark G. 
Évaluation :
5

Customer service was excellen and a reasonable price. I would not hesitate to use them again

Dennis B. 
Évaluation :
5

I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager

Becky L. 
Évaluation :
3

The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.

BRET B. 
Évaluation :
5

Arthur does an excellent job.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

The staff was very nice and very helpful I wouldn't change anything

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Moble pickup app did not work but everything else was excellent

Robert S. 
Évaluation :
5

Site employee was excellent and had everything ready to go.

Thomas D. 
Évaluation :
5

Excellent and friendly customer service! Thanks.

Peter O. 
Évaluation :
5

Very nice and thorough young man. Made it very easy to drop off...

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

Nothing I can think of.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise R. 
Évaluation :
5

Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.

Jennifer S. 
Évaluation :
3

U haul is no good anymore.

Karen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Happy P. 
Évaluation :
5

The location Manager was friendly and knowledgeable.

Jeffrey R P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Absolutely nothing, Happy customer!!

Sharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the owner

Rudy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Expérience générale 
Évaluation :
5

Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.

tammy p.  |  Expérience générale 
Évaluation :
5

I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn

Stephen Q.  |  Expérience générale 
Évaluation :
5

App did not work to return vehicle. Had to go to website through browser.

Luis C. 
Évaluation :
5

The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori O.  |  Expérience générale 
Évaluation :
1

Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist

Margaret D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Friendly staff always ready to make things easier for me.

Stephen W.  |  Expérience générale 
Évaluation :
5

Author was amazing! Give him a raise.

ELDRED A.  |  Premières impressions 
Évaluation :
5

Arthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. Merci encore!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C.  |  Expérience générale 
Évaluation :
5

Rep was quick and helpful

karen t.  |  Premières impressions 
Évaluation :
2

I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"

Stephen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Expérience générale 
Évaluation :
5

Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell

Stephen W.  |  Expérience générale 
Évaluation :
5

Arthur is professional, knowledgeable, and pleasant to work with.

Charles S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbur S.  |  Expérience générale 
Évaluation :
5

Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.

JOAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden S.  |  Expérience générale 
Évaluation :
5

Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!

Samantha C.  |  Expérience générale 
Évaluation :
5

Great place and service.

robert j.  |  Premières impressions 
Évaluation :
5

I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.

STANLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O.  |  Premières impressions 
Évaluation :
5

The service was beyond expectation.

Stephen Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny F.  |  Expérience générale 
Évaluation :
5

Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!

Patricia V.  |  Expérience générale 
Évaluation :
5

And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you

GEORGE V.  |  Premières impressions 
Évaluation :
5

Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda

BRUCE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS F.  |  Premières impressions 
Évaluation :
4

Staff very pleasant and helpful !

Pamala m.  |  Premières impressions 
Évaluation :
5

Arthur who runs the place is the best

Russell A.  |  Expérience générale 
Évaluation :
5

Arthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.

Brittany A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA N.  |  Premières impressions 
Évaluation :
5

Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.

Lucien G.  |  Premières impressions 
Évaluation :
5

Arthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Merci!

Jennie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat K.  |  Expérience générale 
Évaluation :
5

very helpful and freindly staff would definitly use again. Merci

Ken G.  |  Expérience générale 
Évaluation :
5

The staff knew the business really well and was friendly and very helpful. We were so impressed.

Nai Lin C.  |  Premières impressions 
Évaluation :
5

I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.

Arlie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget B.  |  Expérience générale 
Évaluation :
5

Amazing customer service from Arthur!

Samantha C.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

BRUCE M.  |  Premières impressions 
Évaluation :
5

Staff is always knowledgeable, friendly and prompt.

Penny F.  |  Premières impressions 
Évaluation :
5

Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.

Janine S.  |  Expérience générale 
Évaluation :
5

The guy that runs the uhaul is outstanding.

Russell A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
5

Arthur was fantastic!

Everett K.  |  Premières impressions 
Évaluation :
5

Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann

William B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW A.  |  Premières impressions 
Évaluation :
5

Our stuff came out the way it went in. What more could you ask?

Dianne W.  |  Expérience générale 
Évaluation :
5

The guys who help me was cool and respectful and he looks for way to help u out I Recommend

JOSUE R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard J.  |  Premières impressions 
Évaluation :
5

Probably the nicest “salesperson “ I’ve ever dealt with.

Windy S.  |  Premières impressions 
Évaluation :
5

The manager of this business has great customer service skills.

Mary M.  |  Expérience générale 
Évaluation :
5

Arthur is GREAT!!

CHRISTOPHER L.  |  Expérience générale 
Évaluation :
3

Doors are ruff. Weather looks like it will age storage product

George B.  |  Premières impressions 
Évaluation :
5

love it, I would consider to have more buiness with U-hual

Junchi P.  |  Premières impressions 
Évaluation :
5

Arthur was extremely helpful.

Malcolm C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon K.  |  Expérience générale 
Évaluation :
5

Arthur was great, extremely helpful!!

DAVID B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel E M.  |  Premières impressions 
Évaluation :
5

Arthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.

Jackie E.  |  Expérience générale 
Évaluation :
3

The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84

Delia W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya B.  |  Online Move In 
Évaluation :
5

I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen W.  |  Premières impressions 
Évaluation :
5

Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility

LINDA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry F.  |  Premières impressions 
Évaluation :
5

Arthur was wonderful kind and knowledgeable with all of it

Shirley A.  |  Expérience générale 
Évaluation :
1

I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).

E H.  |  Online Move In 
Évaluation :
5

Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!

AUBREY K.  |  Expérience générale 
Évaluation :
5

Very friendly staff, very helpful in the office and then showing us how the locking systems work.

Perry G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilly H.  |  Premières impressions 
Évaluation :
5

Arthur took good care of us.

Dianne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Expérience générale 
Évaluation :
5

Great service.

Earle Y.  |  Premières impressions 
Évaluation :
5

I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey

COREY D.  |  Expérience générale 
Évaluation :
1

Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit

Iesha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn D.  |  Expérience générale 
Évaluation :
5

Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.

Jeff C.  |  Premières impressions 
Évaluation :
5

We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.

Carole R.  |  Premières impressions 
Évaluation :
5

Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.

Kim D.  |  Expérience générale 
Évaluation :
5

Arthur and the guys at Ayer location were great and I would recommend to any friend.

James H.  |  Premières impressions 
Évaluation :
5

I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.

KAYLA C.  |  Expérience générale 
Évaluation :
5

Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again

Marie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

SETH F.  |  Premières impressions 
Évaluation :
5

The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit

Kenneth G.  |  Premières impressions 
Évaluation :
4

Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!

Kathryn H.  |  Expérience générale 
Évaluation :
5

Great storage unit and great location! If we deploy again from here will definitely use you guys again!

TREVA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :