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Very nice staff.
Very helpful and friendly staff. Access was convenient and controlled environment was perfect. Two thumbs up!
there is nothing I could think. the people were very friendly and helpful.
Everything was great
It was great the van was warmed up when we got there.
Raymond and Joel were both extremely helpful in setting up and disconnecting the trailer. The entire process was very clear and easy.
Thank you, Raymond😊
When I pick up the rental have the fuel tank full.that is how I am accustomed to do truck rentals. If last person didn't sweep the truck bed, you pay me for cleaning up after some slob.
Everything was great. Trailer was ready to go and both associates were helpful. Good experience for me. Thanks!
Great place to rent a truck and people were friendly.
Very helpful
Thank you, Raymond, for being a good guy!ðŸ‘ðŸ»
Great hours and knowledgeable staff. Store has a great selection of moving supplies!
Everything went so well I can not think of anything to suggest. Your driver who delivered our boxes was fantastic and very personable to deal with. I will use U-Haul again without hesitation. Thank you for making the move from Wisconsin to Florida so smooth. TG
The auto transport i rented wanted to bounce all over the road with my car on it. Which made me feel very uncomfortable but other then that customer service was great.
Nothing
Raymond is super helpful. Very nice place to rent from.
The truck was ready and warmed up when I arrived. The workers were all courteous and knowledgeable. Upon return Joel came right out to greet me as I parked the truck. Smooth from beginning to end! Thanks Uhaul Baraboo
Everyone and everything was perfect and friendly personel
Lady that helped us was super friendly. I forget her name
Get your online parts working. I could not upload photos of my driver's license and because no photos seem to work with your website you are not able to return a truck whenever you want so then I got charged for the extra miles taking it home again after I filled it up and couldn't return the truck which is complete and total b.s.
The Baraboo U-haul location is the cleanest and most organized one I've been to.
I drove out to the original reservation pick-up location and never received the truck. Had to schedule a pick-up at a location 1.5hrs away, service took ~40 minutes to complete truck rental, Self drop-off never worked when I brought the truck back. I would steer other families looking to move clear of this location in the future.
Easy, fast and extras that I needed to move
Great facility!! Need more of them .. We will highly recommend, very satisfied with our storage rental needs. Great staff!
the girl who helped me was an excellent customer service agent. She knew exactly what I needed without me having to say it. Top marks ! As well as the young man who was extremely helpful and kind as well. I think you should advertise your company's accessories better so people know how efficient their move can be as well.
Congratulations of Max Growth in Baraboo, WI Staff Excellent U Haul Facility Excellent Thank You!
Corona virus procedures were commendable.
This is an excellent location with fantastic staff.
Just be sure to keep Jennifer and Ashley working, they were both extremely helpful and friendly. Raymond was equally helpful when I returned the trailer
Overall, great facility!! However, your access control system needs an upgrade as I was never able to use my card to access the facility, I always had to use my wife’s card. Luckily, we were always together.
Everyone was very kind and cheerful. We choose this U-Haul just because of the very helpful and pleasant experience.
Was goof
People were extremely nice and timely. Great experience
Nothing. Service was quick, smooth, courteous and professional
Very helpful personnel! She set me up with an adapter for my vehicle to use the 4-wire lighting as my vehicle was 7. Will definitely do business with this location again.
Customer service agent seemed bothered by questions and kept referring to an app - I prefer a live person and wanted questions answered.
All is fine. Everyone is doing a good job.
We have had storage lockers at different times during the past 2 years and Ray and his team have always provided excellent service and support. We recently moved out-of-state and had to coordinate by phone having some furniture stored for a few months at the facility. I provided the mover's contact information to Ray to authorize the mover as an authorized user. The whole process went smoothly. I highly recommend U-Haul of Baraboo for storage and moving services.
The staff was great, they constantly check to make sure that the doors are properly locked and if not they call you right away. Very polite and knowledgeable staff. I would highly recommend them.
Awesome customer service. Great group of people at this location. The lady who set up my rental was very knowledgeable and professional.
We had trouble checking in with our phone as seniors, but 2 of your ladies helped us out and guided us through it. Helpful and friendly employees.
Nothing - everything was great.
You can get that 2 wheeled dolly removed from the t15 foot ruck !!! I rented an EMPTY truck, not one with the corner space taken up by your dolly that I have to work around !!!!! I insisted the dolly be removed and reinstalled upon return only to have the site manager repeatedly state, ' it's attached to the truck ' He had no concept of customer service.
Nothing to improve. Both of the associates were very helpful and informative
I would recommend taking your stuff to another storage facility.
Friendly. Good service
Uhaul associate said I did not have to clean the trailer when I explained it was dirty when I picked it up. They said it would be charged to pickup site. After we left they charged our card. It is obvious that Uhaul associate in Baraboo lacks honesty and integrity. Spoke with manager Ray Pooler about the issue and he defended her and said it was ok for to change the billing after she spoke to us. Wrong!
I dont know her name but whoever was working that day was really helpful
Raymond was great!
The best storage place. Will spoil you, all other storage places don’t come close.
The only problem I had was with my key card. It would work, then it would not recognize me. Had to go to the office and have it reprogrammed several times before they got it right.
Friendly staff and knowledgeable
Nothing
Not happy that I booked the truck for 12 hours and used it for only 2 hours or so and no refund or reduced price for that and wish I wouldn't have paid for insurance for that short a time!
this is the best storage facility. If I ever need storage again, it will be with U-Haul moving & storage of Baraboo.
I rented my unit online. I went to the Uhaul office and picked up the lock and keys and access card. It was very easy. The building is very clean and easy to access. I especially like the indoor unloading/loading area. Also, the carts are very handy for moving things from your car to your unit.
Thank you, Ray, for all you have done for me during these trying times. I appreciate your kindness. Susan McGuiness
Thank you! This made a very complicated transition far more manageable, than it otherwise would have been. Appreciate the availability, quality, and customer service.
I never even used the unit. I didn’t realize the set up and how much Of a hassle it is to get to my unit in the maze. I didn’t have scissors with me and I couldn’t break the seal. An alarm went off because I didn’t have the card I didn’t know about. I will not renew my unit for next month. $60 wasted.
I have been treated with the utmost respect and kindness. Im very please with my experience and will recommend Uhaul to my friends and family in the future.
Your staff were very helpful and friendly.
I've worked with UHaul Baraboo several times now and love the service they provide.
If you have a website that collects the guests info, then have all the questions needed asked. It took 20 min to checkin, as there were still unasnswered info the company needed.
Very well organized and secured. I am very confident leaving my belongings there.
The man that works there all the time ,I believe he may be a manager is an employee that I would try to steal for my business. He is very helpful and has been professional . He is a good worker. Make sure you keep him. We used to have a business and hoped to have employees like him. They are few and far between.
Had a problem with scheduling a truck. Was told we would receive a truck for 128$. Then after we got to site for pick up, the truck was 202$. Nobody likes to be lied to about there money.
Very pleased with the storage area and store faculty in general. If a climate controlled storage area is needed, I recommend this location, very helpful and friendly staff for service.
You did great up till I was told rent was due on the 30th and then I was informed because February only has 29 days it backdates, what a load of crap!!!! I had the unit cleared before noon.U-Haul also needs to prorate I just paid a full month on 2 units I won’t be using, I wish I would have been thinking I would have put the locks back on the empty units. And you really need to do something about the ice in the loading area that is an acc waiting to happen.
If I needed a storage unit again I would definately return. Location is great. Staff very helpful. The center is very clean. I loved being able to park in garage and not worry about weather.
Great service
I felt humiliated by your company representative when applying for a storage unit. I felt the request for 3 contact ne numbers and one physical address was excessive (to the point of ridiculousness).
The staff was very friendly and helpful. I had one of the best experience with the group of people in the Baraboo WI location.
Check in clerk good. Reservationist terrible Didnt know her product
Great service! Very helpful. The convenient location is a plus. Easy to use and great security.
Easy and fast, employee was friendly and knowledgeable
Very good service, explanation of terms and conditions.
I was very happy with our storage unit. It was spacious and convenient. I liked the fact that there are carts/dollies that you can use to load and unload your items. The drive in bay was very nice.
Super easy, super fast. Happy customer.
Very friendly staff that were willing to take the time to help out. Very recommended. Nicest Uhaul building I've ever seen.
Everyone was friendly and they made the storage experience a good thing
Great service
Safe and convenient.
Staff were always polite, very clean facility. Best service I ever had!
Very clean & easy to use.
I made this month payment. 4 days later i came for my stuff amd you could not give me a brake on the price. When we ask the guy just laughed at us. Does it make any sence to pay full price and
Ray is very personable and knowledgeable. Great customer relations person. Would use your facility again.
Very friendly staff and very clean especially the restrooms!
Ray, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.
Great
I was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.
Friendly, professional service. Nice clean facility
Friendly and helpful
I was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.
yesssssssssssssssssssssssssss
Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.
Amazing employees. Had the best service I ever recall having. Will definitely use them again.
Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.
Great service, excellent security and access. Units walls just seem a little flimsy.
Super friendly and knowledgeable.
Excellent service & helpful!!
Will use again if the need arises
Fast service, great price and love the first month free. Facility is very clean and secure
Clean, well lit, and super easy to rent
Friendly, efficient staff. Clean place. Affordable rates
Best people, ever.
Good customer service. The trainee did a great job.
Very friendly. Answered all our questions. Very clean show room and storage areas as well.
Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad
Fast and efficient service. Very clean storage, well lit and secure. Easy access.
Excellent customer service, very clean facilities, would definitely recommend.
The location is absolutely amazing and the staff there is phenomenal and helpful!
The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.
great staff
Staff was extremely helpful and the facility was well kept.
The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.
Would recommend dealing with u-haul
Great service
Nice to have all the carts available for moving items into the storage locker.
Customer service was excellent, well beyond expectations. Fantastic job. Thank you.
Very helpful and knowledgeable. Excellent customer service!
Was very helpful through the reservation process
Wish is was open past 5. Raymond was very helpful
Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)
Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.
