Customer Reviews for U-Haul Moving & Storage of Baraboo

Évaluation :

5

It was all good.

Évaluation :

5

We enjoy the staff at Baraboo location. Booking o line is so easy!

Évaluation :

5

The staff at this location are extremely friendly and helpful. Je les recommande fortement. 

Évaluation :

5

team member that helped us was very rude.. i am guessing we were bothering him by renting a uhaul. i will rent a uhaul again but different location. this man needs not be in customer service. i had questions and he answered 2 with a sharp no then said thank you, next in line! wow okay..

Évaluation :

5

Fantastic facility and staff!

Évaluation :

5

The customer care worker at Baraboo, Wi I seen when I went in to rent the 5Ã-8 trailer was very cool. He answered all my questions, and was very fast, and was kind. I highly recommend this location.

Évaluation :

5

Great service, seamless pick up and delivery. Equipment in excellent condition. Certainly a five star experience

Évaluation :

5

The staff is so accommodating and helpful!!! Can't say enough wonderful things about this location - they are THE BEST!

Évaluation :

5

Wish to say a !!!!big Thank you!!!! to the staff that was at the beck entrance cleaning the rest room. She help me check in and out properly. Again Thank you,

Évaluation :

5

The staff were great, very helpful! The process for pick up and drop off was seamless and easy. Thanks U haul Baraboo

Évaluation :

5

Everyone was very helpful and pleasant.

Évaluation :

1

Owner has yelled at me multiple times was vary unprofessional. Had 3 units here and took my business elsewhere will not recommend to anyone

Évaluation :

5

Easy, clean, well lit, feels safe and secure. Merci.

Évaluation :

5

I thought everything went smoothly. We will use this location again.

Évaluation :

5

The two young men that helped us were super friendly & personable! Great experience!

Évaluation :

5

Great place- clean, secure, indoors, well lit, climate control, always felt safe being there, accommodating staff. Glad to be done with it for my mother's estate, but would never go anywhere else, should the need arise again.

Évaluation :

4

I struggled with the key compartment after hours…ended up having to drop the keys off in a general key drop box. I felt bad but I tried for over 10 minutes and couldn't get the combination lock to release. Sorry if it caused any inconvenience for the employees but I just got too frustrated after moving all day to keep trying.

Évaluation :

5

Staff was excellent

Évaluation :

4

Explain to customers if your late on picking up in the month of August they will cancel your reservation, per manger never been told this in over 20 years of renting.

Évaluation :

5

Wonderful service and staff!

Évaluation :

1

Picked up the vehicle on Saturday and returned to the Baraboo location Saturday night around 7pm. I was told to have the vehicle to the drop off spot by 10am Sunday per my contract. I used the night drop box and left the truck in line Saturday night. Sunday I received an email stating I had been charged a $20 after hours fee. This charge was never mentioned when I picked up the vehicle. I'll be calling to dispute this charge.

Évaluation :

1

We thought we had the truck for the day then we were told if back after 330 we had to pay an extra day with fees

Évaluation :

5

All personnel were friendly, helpful and cheerful at all times, and made the experience of moving less stressful. Using U-Haul Storage helped in making decisions of where to put items that were awkward to pack and store. Thank you U-Haul Storage Facility !!!

Évaluation :

5

Hire more guys like Ray and give Ray a raise to keep him employed with you. You do not want to lose him. He handled angry crazy customers while assisting me with patience, confidence and a smile. If he was uncomfortable and stressed, he sure didn't show it. I'd like to get him hired on where I work at Mueller Sports Medicine. :-)

Évaluation :

5

Super quick and easy pick up and the after hours drop off is so convenient! 👍🏻👍🏻

Évaluation :

5

I would tell more people

Évaluation :

4

The paper I got says 24 hour access but its not

Évaluation :

4

The worker was going to charge me $26 for fuel when it was exactly where it was when I picked it up.

Évaluation :

5

The people were professional and did their job very well.In this day and age that's saying a lot.

Évaluation :

4

Initial info visit done several days before my rental was great. Derek was knowledgeable and very helpful. Drop off staff had a bit of an attitude. I arrived at 6:35pm to drop trailer. Closing time 7pm. First staff out the door (Bobby) not very pleasant. First words out of his mouth; "Why are you here?" "Should have waited until tomorrow to return." He had me checked in at 6:40p and I left the parking lot at 6:48p after placing trailer where he wanted it. Plenty of time to finish his shift and close up the location. Attitude definitely not necessary.

Évaluation :

5

The owner answered all our questions. Very nice place to do business with. We are repeat happy customers.

Évaluation :

5

Always willing to help.

Évaluation :

5

Great service! Car hauler trailer was easy to use and worked well.

Évaluation :

5

Friendly staff!

Évaluation :

5

Nothing to add at this time. This location has excellent customer service along with ease of making a reservation, pick-up, and return of truck & supplies.

Évaluation :

1

I reserved a specific truck in Madison, but was sent to Baraboo WI incurring many many extra dollars in mileage fees. I believe U-Haul is a scam. I should have paid $5 in mileage not $50 based on my reservation

Évaluation :

5

Excellent experience! Super clean facility, love the climate controlled storage for my items, Ray and staff were all amazing and providing help to what was a complicated ordeal on my end selling a house and rentals and storage needed right away. I cant thank ALL the people involved enough at Baraboo Uhaul and will highly recommend them in the future! Merci!

Évaluation :

4

It was so far from my actual location!

Évaluation :

5

Everything was perfect! Very pleasant experience

Évaluation :

5

Instructions were clear, facility was clean. Service was great.

Évaluation :

5

Very helpful staff. Extremely secure facility.

Évaluation :

5

not anything i can think of

Évaluation :

5

The people are really great, which is unusual and a very nice treat. I don't blame them that there was a small problem with the trailer, it was within very reasonable specs. they should be truly commended; a truly excellent group of people!

Évaluation :

2

I requested my pick up and drop off to be in Portage,WI? When I asked to get it changed from Baraboo, WI I was told that I would get additional charges due to an in-town rental. I relayed again that I live in Portage, WI and I requested the P/U and drop off in Portage,WI that's why I requested an in-town rental. It was a pain and I would not recommend your service or company. It was a difficult process for something that should have been easy and straight forward. Very disappointed.

Évaluation :

3

It'd be nice to offer van rentals at other U-Haul locations. The Baraboo location is fine but inconvenient.

Évaluation :

5

Nothing, everything went perfect for me. Even your app is great, plenty of useful information!

Évaluation :

5

I loved it! 100 % recommend and would do it again. Might be inclined to used other services that they provide as well. Everyone was always friendly and helpful. I had one minor hick up moving out and they worked it out flawlessly. It was great.

Évaluation :

5

Except for some miscommunication on arrival in Florida everything went very smooth.

Évaluation :

4

Overall, my experience was okay. But U-Haul corporate policy was not consumer friendly. While my vehicle was too small to haul a double U-Box trailer for my extended drive, when I attempted to have a second driver & vehicle added to make things faster, I was told that it was "against policy". When it's a 2 hour drive one way and you are told that you cannot do anything to make the move more efficient. It leaves a sour feeling about the process and how you spent your money.

Évaluation :

5

Great service wouldn't change a thing!

Évaluation :

2

This was the second time I rented from this location. The first time the girl changed our reservation to another trailer and it turned out it was the wrong trailer. Had to then go to Madison to pick up the 6x12 with ramp which was what I scheduled in the first place. Took us of schedule and very behind where we ended up hitting a ton of bad weather. The second time I got the right trailer but they neglected to inform me the trailer ramp gets stuck and has had issues for a while. It took us over 20 minutes to work the peg out of the right side when we went to load and another 20+ when we went to unload. When I reported to the girl when I dropped off she said we've known about that issue. I asked why I wasn't told. She didn't respond. Also when I returned the trailer she was outside working on something outside and made us waiting over 10 minutes until she completed it. Then made us sit there while she cleaned the trailer and checked everything over so we could then move it for them. Never have I been made to sit and wait while they cleaned a rental. I had my 93 year old grandfather in my car with me. She wasn't very polite or friendly. The day before when I picked up she was washing her car in between customers so I guess that's how the customer service is there at that location. Overall, it was very disappointing in the communication and the condition of the equipment you're renting. Very dissatisfied and will no longer rent from that location and possibly at all. Shouldn't require me 40+ minutes of my time to get the ramp door down. That is something they knew and did nothing about.

Évaluation :

5

The employees at the front desk are fabulous -- friendly and accommodating. Thanks for an excellent experience!!

Évaluation :

5

So easy. Quick in and out and the truck was cleaner than the rental car I used in May. Reasonable prices. Tammy

Évaluation :

5

Very convenient. online check-in worked better than in the past, staff member brought keys to me so that I didn't have to walk to the key box in heavy rain. thanks

Évaluation :

5

Great experience - very quick transaction and a knowledgeable and courteous staff.

Évaluation :

5

Staff were friendly and helpful at the Baraboo store. I booked the storage unit on line as I wasn't aware the store provided this service. I selected a 5x10x10 unit as it said it would accommodate 1-2 bedroom apartment. I had only 1 mattress 2bedroom sets, dining table and chairs which was broken down sofa and 2 end tables, small microwave and it wouldn't fit. I had to request a larger unit which wasn't available. The staff worked we me to find an additional 5x5 unit to accommodate all my things. It was a hassle and delayed the move. More accurate advertising would be helpful. Merci

Évaluation :

5

I have used storage facilities for many years and this is by far the most professionally run outfit I've encountered. I wouldn't hesitate to recommend it to those in need of this type of service.

Évaluation :

1

Bait and switch tactic used to lure us to rent a truck with the offer of one month free rental of a storage unit. Upon check in they told us that this store doesn't opt in to that corporate promotion.

Évaluation :

5

My wife and I have had several storage lockers at the large Baraboo U-Haul facility over the years and always found the staff very helpful, friendly and responsive to our needs. In my view, organizational success is all about leadership, and GM Ray Pooler provides excellent leadership and hands-on service to their customers. I highly recommend using their services.

Évaluation :

3

I wasn't too happy to find out the glass door for security was broke and nobody let us know nor that it's not fixed. As much as everyone is paying that should be fixed asap.

Évaluation :

5

Very Pleased with the Staff, to the cleanliness of the facility

Évaluation :

5

Staff was particularly helpful. Kudos!

Évaluation :

5

No issues whatsoever.

Évaluation :

5

Great communication throughout the sign up process. Took very little time between reserving online and getting the confirmation info. Thanks folks.

Évaluation :

5

Helpful staff Extremely clean facility

Évaluation :

5

I went in to the office after renting online, and the lady there was so very helpful. She explained everything to me and gave me directions and how to's. Thank you for a great experience. :)

Évaluation :

5

Extremely helpful. Made the entire process seamless with outstanding customer service, amazing facilities, and all the dolly's and carts that someone would need. Reasonable prices also. Would recommend to anyone without hesitation.

Évaluation :

5

So relieved to know my items are being kept somewhere that is well protected not just from the elements but from other people as well.

Évaluation :

5

Regarding the recent storage unit rental, Ray at U-Haul and his staff were very helpful in getting me setup with a 5 x 5 unit. Everything was clearly explained to me about hours, using the security keypad, and rates,

Évaluation :

5

I got storage unit number wrong and complained about a lock on my unit. They just politely told the correct unit number.

Évaluation :

5

The staff were all really friendly and helpful, and the building was kept nicely clean. If I ever need storage again, I'll be back!

Évaluation :

5

I am very pleased with the accommodations courtesy and pleasant To speak with the staff there

Évaluation :

3

Instructions online for initial check in could be more clear so as not to set off the alarms. Otherwise, a good ex.

Évaluation :

5

The staff was very helpful in providing me with exactly what I needed to finish up my move. Not much more to say other than they were friendly, professional, and genuine. Merci!

Évaluation :

5

I may have missed the documentation on how to get in and out, but I was able to figure out to disable the alarm and then check in to access the doorway. Check in/out signage is misleading as trying to check out just said welcome authorized to enter. Enabling the alarm stated something congrats, alarm set, your checked out. So I hope everything I did was ok. Overall great experience. Even reached the general manager by phone last night as the entrance door was started by an individual to be stuck open. Following the instructions of the general manager, I re-enabled the sliding door so that it would close. Felt a little safer that way. Merci.

Évaluation :

5

Very friendly and helpful staff ! Was a pleasure doing business with Baraboo Uhaul ! I will be back when the need reappears ! Merci

Évaluation :

1

Ray is the WORST general manager I have ever dealt with. He thinks he's God of uhaul. My car was broke into while I was there and the cameras were NOT working. Ray didn't see this as an issue because the police caught the guy the next day. He refused to accept my free month certificate stating they were full so at this time not taking them even though it was still posted in store. Then classrooms it was at his discretion. Also due to problem with my daughter who rented a unit there he restricted my access. I then cleaned out my unit and he refused to give me back my month and some of rent I was due. He claimed he didn't kick me out so therefore he didn't have to vibe me any money back. Yet my restricted access only allowed me into the unit for 30 minutes 2 times a day once I signed in. He kicked my daughter out have us limited time to get her stuff out of the unit and told me that I was on a do not rent to list due to my association with my daughter but still wouldn't refund my money for my. unit

Évaluation :

5

Everything was great, very helpful staff!!

Évaluation :

5

Staff was very friendly and helpful!

Évaluation :

3

Rental staff was very short with me

Évaluation :

5

This was the nicest, cleanest storage facility I have ever rented from. Great crew running it

Évaluation :

5

I have zero complaints! The staff was helpful when I needed them and everything was very clean and accessible

Évaluation :

5

Restrooms in the back could probably use and update, but generally a very good experience met all my expectations.

Évaluation :

5

Plenty of carts were available to make the transfer process painless except for my sore back!

Évaluation :

5

The self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn't assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experience

Évaluation :

5

Excellent service

Évaluation :

5

The storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.

Évaluation :

1

Nightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I can

Évaluation :

3

We used it for only one month so not a lone enough time to give a fair critique........however, at the end the management made a near wrong RIGHT and that was kind of them......I am trusting that in the future, when in emergency situations like ours, that they will be MORE clear so that those NEAR ERRORS can be averted..........We only stored one bed for less than one month by a day and that is where the near problem came in......So, Ray, thank you for caring more for the customer AND THEIR situations and concerns than for the almighty dollar. God bless you

Évaluation :

5

So easy to use. Thank you.