Very efficient and helpful. Smooth transaction and reasonably priced. I rented a truck for a morning and will definitely use this service again when I need it.
Heidi H.Customer Reviews for U-Haul Moving & Storage of Baraboo
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent experience!
Randy C.Check out was quick and thorough - everything was terrific - thanks!
Laurie L.Bobby the manager is as good as they come. Give that man a raise!!
Sean M.I called and arranged to pick up the trailer in Lacrosse wi. We were moving our grandson from there to Farmington Mn we were called the day before and told us we had to pick it up in Rochester Mn. We had reservations in Black River Falls Wi and it was too late to cancel the reservations. We went way out of our way to pick up the trailer. Baraboo was closer to our hotel but over an hour and a half from Lacrosse where we had to load the trailer. If you reserve a trailer where you want to pick it up it should be there
Ross L.I left my cell in the truck, and I spoke with one lady who I returned the truck. She safe my cell phone . Thank you excellent customer service. Doc Schaefer
Darrin S.It's not the Baraboo location's fault, but this trailer was supposed to be picked up in LaCrosse, which is where I was loading it up. A day before pickup I was informed that LaX didn't have this trailer. Hauling it all the way to LaX just to tow it back to Madison seemed odd, but other than complicating my car charging a bit it went OK.
Bruce A J.Service was great! Thanks
Mary J.Nothing! Raymond and his team in Baraboo are nothing short of outstanding. Hell, I could be halfway across the country and I still may drive to this location, given the level of service and professionalism I received.
Gordon G.Keep up the great customer service!
Pat L.Rep that helped us was very personable and helpful. I was recently at a different location in kenosha and the reps that assisted there didn't come anywhere near the rep in baraboo. Kenosha reps acted as if they hated their jobs. The baraboo guys were amazing. Keep up the great customer service baraboo!
Alison N.The staff is exceptional at this location! I've had nothing but wonderful experiences when renting from here. Je les recommande fortement.
Jodi F.S.O.
Brian S.Have customers friendly people that act like their happy to have a customer rather than a it's a job and they don't really care that a customer is standing right in front of them.
ROY H.Superior customer service! Great manager that went above and beyond what I needed with my trailer rental.
MICHAEL K.Everyone I talked to at this Baraboo location was extremely helpful and polite.
Dana M.Fix the dings n scratches b4 giving out uhaul
Nicole W.We are very happy with the staff at UHaul in Baraboo, Wi. Their truck was perfect for our needs. The price was right, we highly recommend..
Dennis R.Nothing - went very well
Gerald L.I did recommend a friend to rent a two-wheel car dolly and it was $49 a day. Yet a small trailer which is more metal and same one-axle was $15. Just a suggestion, but that is a lot for a car-dolly Otherwise this Baraboo facility is very well run and good to have in town.
Daniel M.A 6x12 trailer should have. 6ft ramp and not a 58" ramp. Very misleading
Hans S.Employees were pleasant and friendly. Service was prompt. Very good experience overall
Bunny E.The only issue I have is that I bought an item that was labeled $39,95 and was told that was the “old†price and the new price was $10 more. But, it was not marked on the item. I believe they should of honored the stickered price.
Scott T.Awesome experience and the two employees there very helpful and friendly
Pauline H.Explain the return procedure better and be honest about total costs when give a quote for rental equipment.
Ken G.Everything was great! I used the truck in hopes of picking up one of two motorcycles and needed to extend my reservation - thanks for making it fast and easy at a really hectic time. Neither bike was in good shape - but the truck I drove was. It was the only good part of a busy weekend. Thanks for everything. Scott
Scott B.5 stars all around! Super quick pickup and drop off, and the staff is great!
Jodi F.I did not like that everything had to be done on a smart-phone. I don't have a smart-phone and everything was very confusing. What is wrong with doing everything on paper with a pen? Even trying to register on a computer thru email could not be done and was told to use a smart-phone. I doubt I would use your service again if I have to do everything on a smart-phone!
bonny P.Best U-Haul location ever!
Jodi F.So grateful to have Raymond and the crew just down the road for all my business transport needs!
Jodi F.I had to ride in a smoked out van. Disgusting. I had to spray all of my belongings to avoid the stench. And I was overcharged when returning. It was supposed to be 29 cents a mile for my miles over 100. But I was charged 59 cents a mile. The sign and the guy who made my reservation told me it was 29 cents. I'm not happy at all. And I want some of my money back. What I was shorted. And I should have received a discount or a different van. The guy did clean it but it was horrible. You charged the previous customer a fee for cleaning but I'm the one who had to deal with it. I'm not a smoker and I'm mad,. My coat and personal items still stink from the smoke smell in the van. The guys at this location are all very nice but the procedure issues are not.
Graysin W.Wonderful experience! Great staff! Highly recommend this location!
Jodi F.Bait and switch tactic used to lure us to rent a truck with the offer of one month free rental of a storage unit. Upon check in they told us that this store doesn't opt in to that corporate promotion.
Mark C. | Premières impressionssuper helpful, got me in and out quickly both at pick up and return. Friendly, informative,
Jennifer H.Staff was already outside when I dropped off the U-haul. Quick and easy drop off!
Connie F.My wife and I have had several storage lockers at the large Baraboo U-Haul facility over the years and always found the staff very helpful, friendly and responsive to our needs. In my view, organizational success is all about leadership, and GM Ray Pooler provides excellent leadership and hands-on service to their customers. I highly recommend using their services.
STAHL D. | Expérience généraleEverything was great! Super friendly staff. The truck was defrosted and ready to go.
Jodi F.Amazing service! They always have the equipment I need in stock, the trucks and trailers are spotless, and check outs and check ins are so quick and easy.
Jodi F.The overall experience was satisfactory. I have no complains and no recommendations.
Patrick L.Staff person Liam was efficient and helpful.
Mark G.I wasn't too happy to find out the glass door for security was broke and nobody let us know nor that it's not fixed. As much as everyone is paying that should be fixed asap.
Laurie S. | Expérience généraleGreat service and location
Michael R.Wonderful experience from start to finish from Raymond and his staff at this Baraboo location!
Jodi F.Customer Service at this location was excellent!
Joseph N.The only issue with this is a broken door that really impeads on moving things in or out of your storage location if you are on that side where the broken door is located. You have to put all your things, even big things on carts and move them all the way across the storage facility to the other side. Very stressful for the workers as well.
Stephanie P.Very Pleased with the Staff, to the cleanliness of the facility
Greg L. | Premières impressionsIt was easy and present. Staff was friendly.
Brian B.Staff was particularly helpful. Kudos!
Dylan R. | Premières impressionsThe manager, Ray, is a nice guy. He is personable and treats his regular customers very well. Thanks Ray!
Samantha L.They had the truck pulled up to the office door and it had been running and all ice and snow removed. I was totally blown away great job!!! Todd Achterberg
Todd A.No issues whatsoever.
jason a. | Expérience généraleMake sure the information you provide is correct. We had to wait 2 hrs, Till 9a On a7 am pickup because your website said to retrieve the key to the truck from lock box #4 and turned out it was in the back of the truck. Lost 2hours of moving time. It also took over 1hour to return the truck..
Dawn T.Great communication throughout the sign up process. Took very little time between reserving online and getting the confirmation info. Thanks folks.
Michael S. | Online Move InIt was all good.
MICHAEL W.Helpful staff Extremely clean facility
Mark S. | Expérience généraleNothing, the gentlemen came out to me and helped quickly get the return done as it was freezing out. He was super nice and helpful. No changes needed!
Melissa P.Very flexible with our changing needs for a rental van;thankful for the drive-in garage for unloading on such a frigid winter day.
Robert B.OUTSTANDING customer service. Quick and easy check in and check out, and Bob even scraped the ice off my car windshield when I returned the rental! Hands down, the best staff around. I am so lucky to have this location close to home… wouldn't go anywhere else.
Jodi F.I went in to the office after renting online, and the lady there was so very helpful. She explained everything to me and gave me directions and how to's. Thank you for a great experience. :)
Cheryl N. | Online Move InExtremely helpful. Made the entire process seamless with outstanding customer service, amazing facilities, and all the dolly's and carts that someone would need. Reasonable prices also. Would recommend to anyone without hesitation.
Bryan L. | Premières impressionsSo relieved to know my items are being kept somewhere that is well protected not just from the elements but from other people as well.
AMANDA K. | Online Move InRegarding the recent storage unit rental, Ray at U-Haul and his staff were very helpful in getting me setup with a 5 x 5 unit. Everything was clearly explained to me about hours, using the security keypad, and rates,
Timothy J. | Expérience généraleI got storage unit number wrong and complained about a lock on my unit. They just politely told the correct unit number.
David S. | Premières impressionsThe staff were all really friendly and helpful, and the building was kept nicely clean. If I ever need storage again, I'll be back!
Jennifer K. | Expérience généraleI am very pleased with the accommodations courtesy and pleasant To speak with the staff there
dawn f. | Expérience généraleInstructions online for initial check in could be more clear so as not to set off the alarms. Otherwise, a good ex.
Darrell C. | Online Move InThe staff was very helpful in providing me with exactly what I needed to finish up my move. Not much more to say other than they were friendly, professional, and genuine. Merci!
Timothy J. | Premières impressionsI may have missed the documentation on how to get in and out, but I was able to figure out to disable the alarm and then check in to access the doorway. Check in/out signage is misleading as trying to check out just said welcome authorized to enter. Enabling the alarm stated something congrats, alarm set, your checked out. So I hope everything I did was ok. Overall great experience. Even reached the general manager by phone last night as the entrance door was started by an individual to be stuck open. Following the instructions of the general manager, I re-enabled the sliding door so that it would close. Felt a little safer that way. Merci.
Christian J. | Online Move InVery friendly and helpful staff ! Was a pleasure doing business with Baraboo Uhaul ! I will be back when the need reappears ! Merci
Rex H. | Expérience généraleRay is the WORST general manager I have ever dealt with. He thinks he's God of uhaul. My car was broke into while I was there and the cameras were NOT working. Ray didn't see this as an issue because the police caught the guy the next day. He refused to accept my free month certificate stating they were full so at this time not taking them even though it was still posted in store. Then classrooms it was at his discretion. Also due to problem with my daughter who rented a unit there he restricted my access. I then cleaned out my unit and he refused to give me back my month and some of rent I was due. He claimed he didn't kick me out so therefore he didn't have to vibe me any money back. Yet my restricted access only allowed me into the unit for 30 minutes 2 times a day once I signed in. He kicked my daughter out have us limited time to get her stuff out of the unit and told me that I was on a do not rent to list due to my association with my daughter but still wouldn't refund my money for my. unit
Lynnette A. | Expérience généraleEverything was great, very helpful staff!!
Lena V. | Expérience généraleStaff was very friendly and helpful!
Joyce P. | Expérience généraleRental staff was very short with me
alfred B. | Premières impressionsThis was the nicest, cleanest storage facility I have ever rented from. Great crew running it
mark p. | Expérience généraleI have zero complaints! The staff was helpful when I needed them and everything was very clean and accessible
Michael A. | Expérience généraleRestrooms in the back could probably use and update, but generally a very good experience met all my expectations.
Seth H. | Expérience généralePlenty of carts were available to make the transfer process painless except for my sore back!
Jeffrey F. | Online Move InThe self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn't assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experience
Christine S. | Premières impressionsExcellent service
Paul J. | Premières impressionsThe storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.
David B. | Expérience généraleNightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I can
Kent K. | Online Move InWe used it for only one month so not a lone enough time to give a fair critique........however, at the end the management made a near wrong RIGHT and that was kind of them......I am trusting that in the future, when in emergency situations like ours, that they will be MORE clear so that those NEAR ERRORS can be averted..........We only stored one bed for less than one month by a day and that is where the near problem came in......So, Ray, thank you for caring more for the customer AND THEIR situations and concerns than for the almighty dollar. God bless you
Dorothy V. | Expérience généraleSo easy to use. Thank you.
Teri S. | Online Move InGreat helpful staff for easy rental and check out. Clean, safe and convenient location.
Charlene Z. | Expérience généraleSome of the staff members are very friendly. Then other staff members are very rude and act like you should bow down and kiss there butt cause they are better then you. I have never had a bad experience with uhaul until now I hope you guys get better staff members
Bradrick D. | Expérience généraleGreat location for me and close to my apartment Thanks so much and great staff 👍🙂
Danielle W. | Premières impressionsNever had sen
Angela Z. | Expérience généraleClean and easy to use facility for storage units. I really appreciated the multiple luggage dollies! The online portion for renting a truck and storage unit at the same time was confusing causing us to spend extra time in store figuring everything out.
Emily T. | Online Move InStorage was stated it could fit a 1 200 sq. foot home. I only had a small apartment to move into it so figured a 10;5" would be perfect. I had a store more things in other locations. I didn't think the price was worth how small it was.
Brittney B. | Premières impressionsVery convenient while I searched for an apartment.
Jennifer C. | Expérience généraleExcellent Staff and Facility. I rented indoor storage while working on finishing my home basement. I rented same from Your Madison West facility. Past tense for my Son and family. Both same experience.. Excellent Staff and Facility. Merci.
Robert T. | Expérience généraleGreat service! Thanks Ray!
Andrea S. | Premières impressionsWhen we rented the storage unit(s) there were recycled boxes in the office area which we were able to take for our move. Very friendly and informative people - all that we spoke with.
Kevin K. | Premières impressionsRay and crew are the best. Always going above and beyond. I rate them a 10+
Daniel H. | Expérience généraleThe store owner or manager Ray, wasn't a pleasant man to be around. In one visit to pay my storage fees I encountered him when approached me and said, and I quote: " Did you set off my fkng alarm?" He isn't very professional.
Angel W. | Expérience généraleStaff was super friendly and helpful!
Shane B. | Premières impressionsThe staff running the fruit desk office for sales and reservations were beyond helpful and courteous. She was a breath of fresh air during this transition
Lori S. | Premières impressionsHad a couple problems when signing up and moving in, as we were given the wrong unit size and number and it caused a couple problems (especially since they were getting near closing) But once the problem was solved, it was a great storage area and the guys we spoke to a couple of times after move in (to ask questions) were superb. Very friendly.
Lacinda J. | Expérience généraleVery nice staff.
Pavel L. | Premières impressionsVery helpful and friendly staff. Access was convenient and controlled environment was perfect. Two thumbs up!
Diane B. | Expérience généraleThank you, Raymond😊
Sharon V. | Expérience généraleGreat facility!! Need more of them .. We will highly recommend, very satisfied with our storage rental needs. Great staff!
Corrie B. | Expérience généralethe girl who helped me was an excellent customer service agent. She knew exactly what I needed without me having to say it. Top marks ! As well as the young man who was extremely helpful and kind as well. I think you should advertise your company's accessories better so people know how efficient their move can be as well.
Erin O. | Premières impressionsCongratulations of Max Growth in Baraboo, WI Staff Excellent U Haul Facility Excellent Thank You!
Robert T. | Premières impressionsOverall, great facility!! However, your access control system needs an upgrade as I was never able to use my card to access the facility, I always had to use my wife's card. Luckily, we were always together.
John L. | Expérience généraleWe have had storage lockers at different times during the past 2 years and Ray and his team have always provided excellent service and support. We recently moved out-of-state and had to coordinate by phone having some furniture stored for a few months at the facility. I provided the mover's contact information to Ray to authorize the mover as an authorized user. The whole process went smoothly. I highly recommend U-Haul of Baraboo for storage and moving services.
STAHL D. | Expérience généraleThe staff was great, they constantly check to make sure that the doors are properly locked and if not they call you right away. Very polite and knowledgeable staff. Je les recommanderais sans hésiter.
Sally F. | Expérience généraleI would recommend taking your stuff to another storage facility.
Jessica S. | Expérience généraleI dont know her name but whoever was working that day was really helpful
Krysta M. | Online Move InThe best storage place. Will spoil you, all other storage places don't come close.
Brent H. | Expérience généraleThe only problem I had was with my key card. It would work, then it would not recognize me. Had to go to the office and have it reprogrammed several times before they got it right.
Joe P. | Expérience généralethis is the best storage facility. If I ever need storage again, it will be with U-Haul moving & storage of Baraboo.
Debra K. | Expérience généraleI rented my unit online. I went to the Uhaul office and picked up the lock and keys and access card. It was very easy. The building is very clean and easy to access. I especially like the indoor unloading/loading area. Also, the carts are very handy for moving things from your car to your unit.
Doreen H. | Online Move InThank you, Ray, for all you have done for me during these trying times. I appreciate your kindness. Susan McGuiness
Kelley M. | Expérience généraleThank you! This made a very complicated transition far more manageable, than it otherwise would have been. Appreciate the availability, quality, and customer service.
Marvin J. or Barbara L. W. | Expérience généraleI never even used the unit. I didn't realize the set up and how much Of a hassle it is to get to my unit in the maze. I didn't have scissors with me and I couldn't break the seal. An alarm went off because I didn't have the card I didn't know about. I will not renew my unit for next month. $60 wasted.
Charity T. | Online Move InI have been treated with the utmost respect and kindness. Im very please with my experience and will recommend Uhaul to my friends and family in the future.
Dennis G. | Online Move InYour staff were very helpful and friendly.
Marcia T. | Expérience généraleI've worked with UHaul Baraboo several times now and love the service they provide.
Jeff H. | Expérience généraleIf you have a website that collects the guests info, then have all the questions needed asked. It took 20 min to checkin, as there were still unasnswered info the company needed.
Jim E. | Premières impressionsVery well organized and secured. I am very confident leaving my belongings there.
Thomas W. | Online Move InThe man that works there all the time ,I believe he may be a manager is an employee that I would try to steal for my business. He is very helpful and has been professional . He is a good worker. Make sure you keep him. We used to have a business and hoped to have employees like him. They are few and far between.
Gary A. | Expérience généraleHad a problem with scheduling a truck. Was told we would receive a truck for 128$. Then after we got to site for pick up, the truck was 202$. Nobody likes to be lied to about there money.
Shane N. | Expérience généraleVery pleased with the storage area and store faculty in general. If a climate controlled storage area is needed, I recommend this location, very helpful and friendly staff for service.
Stephen S. | Expérience généraleYou did great up till I was told rent was due on the 30th and then I was informed because February only has 29 days it backdates, what a load of crap!!!! I had the unit cleared before noon.U-Haul also needs to prorate I just paid a full month on 2 units I won't be using, I wish I would have been thinking I would have put the locks back on the empty units. And you really need to do something about the ice in the loading area that is an acc waiting to happen.
Nicole T. | Expérience généraleIf I needed a storage unit again I would definately return. Location is great. Staff very helpful. The center is very clean. I loved being able to park in garage and not worry about weather.
Troy G. | Expérience généraleGreat service
Anthony O. | Premières impressionsI felt humiliated by your company representative when applying for a storage unit. I felt the request for 3 contact ne numbers and one physical address was excessive (to the point of ridiculousness).
Nela S. | Premières impressionsThe staff was very friendly and helpful. I had one of the best experience with the group of people in the Baraboo WI location.
Kristalyn K. | Expérience généraleCheck in clerk good. Reservationist terrible Didnt know her product
Cindy D. | Premières impressionsGreat service! Very helpful. The convenient location is a plus. Easy to use and great security.
Leslie L. | Premières impressionsEasy and fast, employee was friendly and knowledgeable
Nicole T. | Premières impressionsVery good service, explanation of terms and conditions.
Patricia M. | Premières impressionsI was very happy with our storage unit. It was spacious and convenient. I liked the fact that there are carts/dollies that you can use to load and unload your items. The drive in bay was very nice.
Jacqueline V. | Expérience généraleSuper easy, super fast. Happy customer.
Amy M. | Premières impressionsVery friendly staff that were willing to take the time to help out. Very recommended. Nicest Uhaul building I've ever seen.
nicholas s. | Expérience généraleEveryone was friendly and they made the storage experience a good thing
richard r. | Premières impressionsGreat service
Shari b. | Premières impressionsSafe and convenient.
Agrace H. | Expérience généraleStaff were always polite, very clean facility. Best service I ever had!
SHERYL R. | Expérience généraleVery clean & easy to use.
camilla h. | Premières impressionsI made this month payment. 4 days later i came for my stuff amd you could not give me a brake on the price. When we ask the guy just laughed at us. Does it make any sence to pay full price and
paul m. | Expérience généraleRay is very personable and knowledgeable. Great customer relations person. Would use your facility again.
Stephen C. | Expérience généraleVery friendly staff and very clean especially the restrooms!
Morgan M. | Premières impressionsRay, the manger, is equal to or better than any other customer service individual I have ever had the great experience of working with. He is courteous, thoughtful and a tremendous asset for U Haul.
Bob L. | Expérience généraleExcellent
Jim W. | Expérience généraleI was very dissatisfied with the customer service I received. There's not enough space to explain my situation. I will hopefully not have to use your company again.
Tracy N. | Premières impressionsFriendly, professional service. Nice clean facility
Dennis E. | Premières impressionsFriendly and helpful
Katherine W. | Premières impressionsI was on my lunch hour and happened to get the general manager, Raymond Poole. He was fast, efficient and knowledgeable.
Lisa P. | Premières impressionsyesssssssssssssssssssssssssss
travis e. | Expérience généraleStaff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.
Douglas C. | Premières impressionsAmazing employees. Had the best service I ever recall having. Will definitely use them again.
Brenda F. | Premières impressionsVery easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.
Stephen S. | Premières impressionsGreat service, excellent security and access. Units walls just seem a little flimsy.
Jennifer J. | Premières impressionsSuper friendly and knowledgeable.
Charlene Z. | Premières impressionsExcellent service & helpful!!
SHERYL R. | Premières impressionsWill use again if the need arises
Lisa H. | Expérience généraleFast service, great price and love the first month free. Facility is very clean and secure
Kathy D. | Premières impressionsClean, well lit, and super easy to rent
Alex R. | Premières impressionsFriendly, efficient staff. Clean place. Affordable rates
Jeff S. | Premières impressionsBest people, ever.
Elaine M. | Premières impressionsGood customer service. The trainee did a great job.
Paula M. | Premières impressionsVery friendly. Answered all our questions. Very clean show room and storage areas as well.
Annie H. | Premières impressionsGreat service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time my bad
Jodie P. | Premières impressionsFast and efficient service. Very clean storage, well lit and secure. Easy access.
Krista K. | Premières impressionsExcellent customer service, very clean facilities, would definitely recommend.
Richard C. | Premières impressionsThe location is absolutely amazing and the staff there is phenomenal and helpful!
Michal J. | Expérience généraleThe facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.
Pamela R. | Premières impressionsgreat staff
Agrace H. | Premières impressionsStaff was extremely helpful and the facility was well kept.
kyle b. | Premières impressionsThe facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.
Damian N. | Premières impressionsWould recommend dealing with u-haul
Donald G. | Expérience généraleGreat service
Joseph C. | Premières impressionsNice to have all the carts available for moving items into the storage locker.
Joseph S. | Premières impressionsCustomer service was excellent, well beyond expectations. Fantastic job. Thank you.
Thomas S. | RéservationVery helpful and knowledgeable. Excellent customer service!
Rachel S. | RéservationWas very helpful through the reservation process
Wayne B. | RéservationWish is was open past 5. Raymond was very helpful
Jonathan C. | Expérience généraleRaymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)
Jonathan C. | Expérience généraleNot real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.
Deb N. | Expérience générale