Customer Reviews for U-Haul Moving & Storage of Bartlett

Évaluation :

3

Have all of the equipment reserved, or call before the day of rental informing customer of the inability to fulfill the order.

Évaluation :

5

Bien

Évaluation :

5

Staff was very nice and patient will use them again.

Évaluation :

2

Staff experience was not up to par, after interacting with a representative (Natasha Mackley) upon return of the truck, and being insulted I was not happy with the treatment and services provided here. They did not have a dolly, after a phone conversation that happened asking and being prorated and charged for an industrial dolly. After bringing the truck back, I received a call asking for the whereabouts of the truck that I had already returned. I've been working harder than I should to move, and to be disrespected by a U-Haul representative after following up with the request made for me to show back up in person is quite baffling. The representative chose to force a back and forth between a customer, holding an arm baby in which I denied to take part in. U-Haul is a good company from what I've known for years, however going forward I may try other truck rental agencies and more than likely reference this issue to other people asking what are my recommendations.

Évaluation :

1

Need to be more customer friendly.

Évaluation :

1

This place sucks!!! DO NOT RENT FROM THIS PLACE Not a good Uhall place to talk and rent. I reserved a 15" truck with a dolly for local moves (5 miles oneway). When I picked up the truck, she said they do not carry dollys that I reserved initially with my reservation. So, I have to rent from another store. They did not inform me of this before I go over there. The ruck was trash and the check engine light turned on and very hard to close and open the rear shutter. I know how many miles I drove (up and down, ~47 miles, including the drive to the store). I put in gas for $30 when I returned the truck. So, they have to charge only $0,99 per mile. But, they charged $111.9, which is cheating the customer. I called the 1-800 number, she said someone call me but no one talked to me. I rented trucks from Uhall many times in the last 20 years with no problems. This is the only place I paid an unnecessary fee because they knew my credid card#.

Évaluation :

5

The Manager and his staff were knowledgeable and helpful.

Évaluation :

5

The manager and his staff were knowledgeable and helpful.

Évaluation :

3

Was not informed about charge to attach auto transport until after it was installed. Also was going to be charged for labor to install.

Évaluation :

5

Everything was great don't change a thing

Évaluation :

4

Excellent service.

Évaluation :

5

Customer service was great

Évaluation :

2

Uhaul is awful. You reserve a truck for 7:30am and not only do they move the location they change the time to 10:30. Don't accept the reservation if you don't have a truck. Called 5 times no help.

Évaluation :

5

Nothing. Everything was great!

Évaluation :

2

Hire people who are dedicated to delivering exceptional service over focusing on what's on their personal phones.

Évaluation :

3

Was charged for fuel when I left it where I got it.

Évaluation :

5

Very professional people at this location. Mr.Seals an team are the best

Évaluation :

5

Making sure that all safety items work. Had to replace wiper blades on truck. No visibility out the driver side when driving.

Évaluation :

5

The truck sounded like it was going to break down any minute. Engine light was on and creaked with every turn.

Évaluation :

5

Dantonio was extremely helpful and provided great customer service. The young lady that was there for my rental pick up, was helpful and answered questions that I had.

Évaluation :

1

This was the worse experience I have ever had with uhaul... from the rental to the employees it was horrible And I have yet to hear from higher management about the compliant I filled about being over charged for milage

Évaluation :

2

I will not recommend U-Haul to anyone that I care about. After making a reservation by phone with the 800 number for a truck & 2 dollys. I arrive on the day of my move and there are no one really cares. I was basically told that calling the 800 number for reservations was a waste of time since those agents do not know the inventory of the individual stores. I wasted precious time on the phone looking for dolly's and found none. One of the agents told me I should just be glad to have a truck!!! That's like making reservations for a rental car, arriving and receiving a car but no doors. I was extremely angry and disappointed. I did everything I was supposed to do for a smooth move. In the end, I purchased a dolly and the manager took off $50 for my inconvenience. However, my schedule was behind severely for the rest of the day.

Évaluation :

4

When the pickup location has been changed and updated email notification should be sent to save time instead of waiting to arrive to pickup location only to be informed location for pick up has been moved

Évaluation :

5

everyone was helpful and friendly

Évaluation :

5

Everything went well. It was a good experience.

Évaluation :

5

Great staff and supervisors/managers. I used to be a manager at a storage named cubesmart. I know the daily to do lists, so I know how it is working for this type of company. Very good service, if someone doesn't know something, they'll call someone who does.

Évaluation :

4

Merci

Évaluation :

5

Very friendly and very helpful! Would use the again if need be.

Évaluation :

5

To improve Provide a bit more details as if the person is new each time they rent from this location. The link to verify things took me by surprise and what to do required a few trips back in the office to clarify. The rep was excellent and patient though.

Évaluation :

1

The attitude of the General Manager is terrible.

Évaluation :

3

This was the second time that we scheduled a truck and trailer and when we got there, they didn't have our reservation and sent us to another location. Only to be told that they only had the truck but no trailer and would have to go to yet another location for that. Truck was dirty! And on the way to get the trailer, the back door opened and a dolly fell out. We hadn't ordered a dolly. And when we called the 1-800 number, the representative was rude and only gave us a $50 refund to appease us. It was so frustrating and several hours later we were able to finally get on the road, getting us to our new house much later and dark outside, so weren't able to start unloading. Worst experience.

Évaluation :

3

The website wouldn't let me in to check the equipment in.

Évaluation :

1

The staff at this location is very rude all but Jasmine. I Booked a storage off line after I received my free one I needed more room. The unit came with a free lock as stated online I was denied the lock at first after asking to speak with manager i over heard him say he was busy. After 15 mins they gave me the lock. After allowing them to. Check in my truck I received an email of my receipt saying I was charged for fuel so I went back the truck was still at the location had them double check the fuel and Jasmine confirms that I was correct and would let her manager know about the mistake. I still haven't heard from the manager nor have I been returned my 17$

Évaluation :

3

Booked online, surprised by additional $400 deposit need it to rent a city van at this location. Had to go back home and get credit card and come back. State that upfront when booking.

Évaluation :

1

Rude staff. Overcharged for gas and still haven't received my adjustment.

Évaluation :

5

Drop-off was surprisingly easy and quick. Thank you for accommodating my early drop-off.

Évaluation :

5

Both customer service personnel from checkout to checkin were very helpful and courteous.

Évaluation :

5

Your staff was excellent to let me know my truck was delayed coming in for pick up and extending my rental time accordingly.(I really appreciate that I didn't show up with no truck available.) Your process to check out truck before leaving premises and checking it back in are very efficient. This is our go-to location for moving vans.

Évaluation :

5

Convenient and efficient. Office staff was great!

Évaluation :

1

The owner has a horrible attitude.

Évaluation :

5

Tire wear was uneven on both tires. Probably best to change them out with new tires. Thanks

Évaluation :

1

Poor customer service, staff not friendly. Would never go back to this location again.

Évaluation :

5

Great service!!!

Évaluation :

3

My name is Mary Dye. I received a text message regarding a UHaul. I did not rent a UHaul. I have no knowledge or use for a UHaul. I called the local number and was told I would not be charged since someone entered my phone number by mistake. Please check on this matter.

Évaluation :

5

Awesome Customer Experience. Both Ladies very courteous and professional. I highly recommend this location a hidden gem.

Évaluation :

3

I appreciated a speedy checkout and the man helping me was friendly. There were many scratches not marked by decal stickers, so I was so busy uploading pictures to the internet for the checkout that I didn't get up on the truck to look inside the bed. Previous renter had left 3 trash bags full of cut grass in the bed that had not been cleaned out, which I didn't realize until I got back home with the truck. I called the store back and got no apology or solution, instead I was asked “if it was in the way”. I was moving nice furniture with the truck, so yes, the grass and mud was quite in the way. Spent over twenty minutes bagging, hosing, and leaf blowing the bed (to dry it) before I could get started. If uhaul can charge a $25 cleaning fee, I believe I should be reimbursed $25 for having to clean the truck myself, but that's just me. Truck worked fine all weekend, no issues there. When I went to return it, I felt a little uncomfortable that I was just supposed to leave the truck running outside until an employee went out to check it. I asked for a receipt and was told I would get it via email once the return had been processed. They did not ask me any questions or even my name. Not blaming the employee as much as the system, but if someone were to come up and take the truck before an employee went out there, how would they know I was the one who dropped my truck off and not someone else? Would I have just kept getting charged with them thinking I was keeping it longer? Just felt a little uncomfortable with the process is all.

Évaluation :

4

You were good. The two employees that I interacted with represented you well.

Évaluation :

5

Walked in/walked out The lady was very nice!

Évaluation :

5

Merci.

Évaluation :

5

No comments

Évaluation :

5

The attendant was great. Friendly and helpful

Évaluation :

5

Great experience; polite, efficient, easy, fast. I will rent again and tell anyone to call U-Haul.

Évaluation :

5

Don't change a thing. I had contact with 3 U-Haul locations last week. I also visited the Mobile Downtown, Alabama store and purchased a surplus tow dolly. Each time I was greeted with absolute professionalism and courtesy. Hats off to your team!

Évaluation :

3

All tire pressure was real low everything else was straight on

Évaluation :

5

Excellent staff and always helpful and courteous to the customer. I can't think of any way they could improve their service at this point. Keep it up !!! Thank you Tony and guys!!!!

Évaluation :

1

Coworkers giggling and unprofessional at the pick-up location. They failed to provide me with a VERY important utility dolly for the day's work and no solution.

Évaluation :

5

Great service. Friendly staff.

Évaluation :

5

No improvements needed. Very nice and courteous.

Évaluation :

5

The guys in the back were very helpful in loading/unloading the trailer.

Évaluation :

5

That truck needs some work done to it. It seem like the transmission is slipping and the truck kinda turns even when your trying to go like the alignment is off

Évaluation :

5

Anthony provided excellent customer service.

Évaluation :

5

keep doing what you do

Évaluation :

3

U haul is sending me the message about payment and I moved out of the unit on Stage and the one on Austin Peay.

Évaluation :

1

Was told by the desk clerk I had access until 12 midnight got there at about 1045-11 ish and could not get in spoke with the on site manager Mr.Seals and he was very rude and unhelpful after I explained to him I was given the incorrect time he should have allowed me to drop the things I had already paid someone to load it would have only took 10-15 minutes but insisted “he had something to do” after 11pm again very rude and unhelpful !

Évaluation :

4

Very helpful

Évaluation :

3

My only complaint was the storing of the large rental trucks along the aisles between the buildings. It made it difficult to load and unload vehicles and especially bring in moving trucks that I hired to vacate the unit.

Évaluation :

4

I signed a contract for the storage. You increased the payments in four months. I feel you tried to get every penny out of me you could. Enjoy your day.

Évaluation :

1

They are rude as cramp.This world today sucks I got behind from medical problems and tried to work out a payment plan and they wouldn't do it.I was in the hospital almost dead and my mother talked to them and they were like oh well can I come pay this. Now I've lost everything that belonged to my children since they were baby's. And my father just passed away and the things of his i had

Évaluation :

5

I thank everyone at U-Haul, they went beyond what I expected and most of all I appreciated no matter when I came in the office I was greeted as though they were glad I came; thanks again

Évaluation :

5

Dantonio was very kind and helpful. There was an issue with the first vehicle I was assigned and he quickly made it right. He also helped me when I needed storage. Thanks for making a difficult situation easier to manage.

Évaluation :

5

Thanks for the service, because of it we utilized it with multiple storages and will continue to use u-haul

Évaluation :

5

I always had a good experience when I would come. The staff always helpful.

Évaluation :

5

The manager was so helpful and easy to deal with. Thank you Tony!

Évaluation :

5

The staff at the 64 highway location in Memphis TN are awesome!! I would recommend them to anyone!!! Thanks for always taking the extra steps and making sure our needs are put first.

Évaluation :

2

I arrive to the office to get a storage unit that I had reserved online. It was only after the employee had process me gave me a unit number and everything that I find out they have no units available. I just feel like someone should have call me in advance to inform of this.

Évaluation :

4

S.O.

Évaluation :

1

Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.

Évaluation :

1

Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.

Évaluation :

5

Danton is was less than helpful when we moved out. He said he couldn't provide mile info about our Truck because we didn't book it through him and he couldn't help us with a Storage location at our destination because… some system mom bought jumbo reason. He definitely had a different demeanor from when we checked in a storage unit. UHAUL's first month free with a Truck Rental has really helped us and we are pleased overall with the service.

Évaluation :

5

Uhaul representative did a great job.

Évaluation :

5

Dontonio was very helpful and friendly.

Évaluation :

5

Staff is always fun and friendly

Évaluation :

5

Wow, the entire stay was on point. Employees, facility and most of all the cleanliness. Keep up the good work guys.

Évaluation :

5

I have used U-Haul throughout the years and I’ve always had a great experience when I drop this last one off this last time great great experience very very reliable just a great experience thank you

Évaluation :

5

Front office clerk on June 20 was not very friendly, but the manager this past week was very very helpful after a military move forced me to close down the unit remotely. Appreciate the assistance!

Évaluation :

5

I cannot compliment Dantonio and his staff enough to adequately express my great experience for the past 3 years. I feel like I left my family when I closed my unit and moved out. This location is amazing and I hope someone in higher management reaches out to Dantonio to let him know this was said about them. I will recommend this location to anyone and everyone.

Évaluation :

5

Storage facility is clean and easy access to unload my stuff into facility

Évaluation :

3

Unable to talk to staff. Wait time to long. Wait time over 30 minutes.

Évaluation :

5

Everything was very clean & the staff was extremely helpful and professional. This was a very convenient store location for my move. Great experience.

Évaluation :

5

The day 1st day the 2 people were extremely friendly & helpful, but the next day the young lady was a little rude.. maybe she was having a bad day

Évaluation :

2

Rude, staff not helpful

Évaluation :

5

Tony was extremely professional and knowledgable He helped me throughout the process.

Évaluation :

3

It is a good location, but kind of snug. And it is hard to get out once you are done because of all the Uhaul equipment in the aisles, and on one aisle there was a couple living there in their storage unit and were very rude when I was trying exit out.

Évaluation :

5

Very helpful employees

Évaluation :

3

We had already moved out of the facility and two weeks after we were out we got a message that we were still renting the storage unit. We had to go back to the facility and once again get the staff to close the account. Uhaul has a very poor records system and the communication system is far below par.

Évaluation :

5

The Bartlett Operator was great! SHE SAVED U-HAUL REPUTATION! AFTER SUCH A NIGHT MARE EXPERIENCE WITH YOUR RESERVATION SYSTEM AND COSTUMER CARE AGENTS, THE BARTLETT LADY , MAY GOD HELP HER, SAVED U-HAUL REPUTATION! The equipment I rented from you was great, well designed but your STORAGE RESERVATION SYSTEM AND COSTUMER CARE AGENTS ..... SUCK ! Excuse my language!!

Évaluation :

5

Good place to store your stuff

Évaluation :

5

The staff here were very helpful in every way. Thanks to all. william bynum

Évaluation :

4

The employee was very helpful, courtious and seemed to actually care about me as an individual. The units behind the office entry and exit are not easy to load or unload when others are entering or exiting. There are trucks and trailers parked along the buildings making one have to move anytime someone needs to get passed.

Évaluation :

5

Dantonio is always going above and beyond for customers expectation.

Évaluation :

5

Great hard working staff! Never had a problem would highly recommend.

Évaluation :

2

My storage had a leak in it and damaged my mattresses also when I made my reservation for my uhaul I reserved a storage unit when I got there they said they didn’t have my reservation and the only unit available was way bigger than what I needed but only one available so of course couldn’t keep my stuff on the uhaul I was forced to rent the bigger unit paying more money and in return getting my beds damaged

Évaluation :

5

Excellent

Évaluation :

5

Excellent

Évaluation :

3

Only problem we had is where the email was sent to remind of monthly bill, never could get it right after we told them time and time again.

Évaluation :

5

I've rented here before and service was excellent, so I came back...same great service was extended!!

Évaluation :

4

Facility clean and organized