Customer Reviews for U-Haul Moving & Storage of Battle Creek

Évaluation :

3

We rented the uhaul and the check out was good. The uhaul was taken from the front of the house and didn't know what happend to it: I looked and asked all the people who were around that night if they seen it. All of them replied no they haven't so I looked for it for a few days and nothing so then I asked my friend if he would make a petite he did and I don't know what happend with the rest of the situation.

Évaluation :

2

Very poor customer service. I've visited this location several times this year, and it's the same each time. They will not acknowledge you when you enter, or care about your wait. I had to wait 45 minutes to be serviced, and this was after completing express checkout. Again, there was no empathy or acknowledgment of my wait. The ‘owner' was very rude when I raised my concern. I said all that you need to do is act like you care, and said ‘what do you want me to do, I'm the only one working. I will never visit this location again. I did/do it because of the convenience of its location, but I can travel to another location and experience better service, quicker.

Évaluation :

5

Awesome employees here and did a great job

Évaluation :

5

Let them know not store anything that could possibly break in the trailers. Also let them know to not carry cases of beer or soda in the trailers, they explode and ruin your vacation.

Évaluation :

5

This was the best U-Haul experience I've ever had. Earlier ones were good, but everything about the U-Haul Moving & Storage of Battle Creek location was better than I expected.

Évaluation :

5

The trailer was a bit rusty, not a problem, but the back door difficult to shut once opened and had to kick it into place to get the bolt holes to line up.

Évaluation :

4

Much better than my pick up location

Évaluation :

5

Storage experience has been great so far. The trailer that I rented for moving was not installed properly and fell off hitch ball while driving.

Évaluation :

5

Your customer service was excellent! Thank you!!!

Évaluation :

5

All the staff was extremely professional, helpful, outgoing, and friendly. The establishment was so clean and so was the rental truck. I will never do business elsewhere and after I tell all my friends about you, they will never go anywhere again. Keep up the great work everyone….

Évaluation :

5

Worked with the owner I think his name was Zach. OUTSTANDING Customer service, quick, professional!!!

Évaluation :

5

Thank you had a great experience good service

Évaluation :

1

First truck had blown transmission. Second truck was on empty. Was told by Turner Mccowan to bring it back with1/4 tank and I'd receive a fuel credit. Upon returning the truck with 1/4 tank was informed no such credit existed on my account despite the system showing the truck was on empty at pickup but 1/4 on drop off. Had to call customer service (which was actually very very helpful) to have the problem resolved.

Évaluation :

4

Fix the winshild washer solvent and the bright dim switch for the head lights.

Évaluation :

5

None it was super fast and easy

Évaluation :

5

Maintain what you're doing now.

Évaluation :

5

I appreciated the call on advance that my reserved equipment was no longer available and the option to have a slightly larger truck at the same cost. Just a thought for the company - if ever possible, back up cameras in the moving trucks would be.most helpful as most of us who rent are not professional drivers. It was a feature the cargo van I rented from uhaul had and I thought they'd be great in the trucks too

Évaluation :

5

I wish I had bought the insurance. Did not need it but I would have had piece of mind.

Évaluation :

3

Make it clear to the customer where to return the vehicle. My contract did not have a return address on it and no Uhaul location could tell me where to return it, even with my phone number, contract number, and name. The only information I received was a veiled threat of a "wrong drop off location fee." I got lucky where I returned the vehicle as I so far have not yet received a fee nor information as to what Uhaul location the truck was supposed to end up at.

Évaluation :

5

Great service

Évaluation :

2

Never received my final receipt and I returned the unit several hours early without any comp.

Évaluation :

5

Now this is what a uhaul location should be like. Sufficient parking to get around with a 26 foot long uhaul with out fear of hitting something. The check in procedure occurred under a tent like structure so protected from sun and rain. Staff were ready to assist when I pulled up. Printed me a hard copy receipt when the internet wasn't moving fast enough to get a virtual one.

Évaluation :

5

Being honest nothing needs to change i was very satisfied with everything from customer service to how easy it is to reserve and or make changes to reservation online and staff was nice

Évaluation :

5

Storage at this location was the best U-haul experience I have ever had. Zac Jones the general manager went above and beyond to help us with a complicated return and storage reservation. We moved across several states and ran into several difficulties at our previous U-haul location. I cannot say enough good things about my experience. Merci.

Évaluation :

4

Cab air smelled of cigar/cigarette smoke.

Évaluation :

4

Desk clerk needs to pay attention.

Évaluation :

5

I rate them excellent they do a good nice job with complete showmanship ok

Évaluation :

5

Rien

Évaluation :

5

Very easy to deal with and that means a lot when you're in the middle of moving the less hassle the better!

Évaluation :

5

Very pleased

Évaluation :

5

Fix ac problem with vehicle. Fix front end issue in van.

Évaluation :

5

Everyone was extremely helpful and pleasant.

Évaluation :

3

I struggle with the fact that I picked up the van the windshield was plastered with bug kill and there was no windshield wiper fluid. The tank was below the 1/2 tank mark stayed on my sheet. I had a short rental of 2 hours, I returned the vehicle with mor gas almost 3/4 of a tank and requested a refund. The attendant gave me very reason why he could not based on other customers. All it would have take. Was a refund of the dolly to compenasate for the difference or even refund the amount of the surcharge which would have been charged if I brought it back less than the 1/2 tank. Get creative and provide custome service. Very disappointed.

Évaluation :

5

Awesome and cheaper then I expected. Great customer service at pickup and drop off

Évaluation :

5

Zac and Dayna are the best! Always courteous, helpful, knowledgeable, and all around great human beings who are a true credit to U-Haul

Évaluation :

5

Zac and Dayna are always awesome and super helpful

Évaluation :

5

Everything was great, as always. The equipment, facilities, and especially the people are the best in the whole city. Probably the whole state too

Évaluation :

4

Staff was great! We were not aware of bring back at least 1/4 full so lost our gas credit. But easy peasy otherwise.

Évaluation :

1

Trailer size reserved & confirmed was not what was available. Self return process is a total pain in the ass....you have to walk to several locations for pictures & app was requesting mileage & gas levels for a trailer return! Absolutely WORST rental EVER!

Évaluation :

5

I love renting from this location always friendly and very customer focused.

Évaluation :

4

Make sure the person helping you hook up your U haul know if it will work do or you when full. Mine dragged the ground and did not work. I lost 8 hrs of travel time waiting on a store to open to get an adapter to rise the trailer so it would not drag the ground. We did have a problem free trip after that except the gas prices.

Évaluation :

5

I used the mobile check in and it went very smoothly. I highly recommend doing this - it does save time.

Évaluation :

4

Helpful staff. We had an issue where the original location was going to be on Dickman in Battle Creek but the last person who had our truck had not returned it, the staff there was amazing-- so helpful and accommodating. Would go there again. The Beckley Road staff was nice but the check in process is so slow.

Évaluation :

4

The time to pick up the equipment was 1/2 hour as there was no one to take care of customers. Once there was an attendant I received uninterrupted attention!

Évaluation :

5

The entire process is smooth. Well done.

Évaluation :

5

Nothing. Turn in fast and easy

Évaluation :

3

Do a proper inventory and remove illegal personal items

Évaluation :

5

Maintain status quo! It is working!

Évaluation :

5

Nothing really just continue to be as polite as you always are thank you very much

Évaluation :

1

I never got my refund after using the service back onto My card or at all

Évaluation :

2

We called because we couldn't find the business which was in a large complex. Thry said it was tucked behind the Harley Davidson dealer. Not being from the area, that didn't mean anything to us. They were unwilling to elaborate. We finally found it and per instructions, waited in line for someone to come out and take care of the return. After 5 minutes nonody showed up so I went inside and got them. He told me that within 15 minutes I would receive a text confiming the return. It's been over 24 hours and no confirmation.

Évaluation :

2

That brake light was out and there wasnt no furniture cover on the truck

Évaluation :

2

End of area where unit was, was unlit. There were lights, but they didn't work. Moisture was also an issue with my unit. Mold started to develop on my couch and love seat, along with several other items due to the wet season that they were in storage.

Évaluation :

5

Friendly, helpful personnel. Clean facility with easy access. Indoor drive ins for days with inclement weather are great. Restrooms available.

Évaluation :

5

Everyone at Uhaul was very patient, friendly, and most importantly helpful & able to direct me the most affordable & convenient way possible. Thanks Uhaul

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Lighting in the outdoor storage areas is basically non existent and there are no outlets to plug in light sources to see inside units. Security cameras are in place and locked units keep it secure.

Évaluation :

5

The staff was excellent and the facility was very clean!

Évaluation :

5

Facility was clean, well lit, easy access. The service was great. Rental process was quick and easy. So was the process of rental termination.

Évaluation :

1

Staff needs to be able to answer questions. If I call when the payment is due and I'm told I have no balance. Why can't I make a payment to keep as a credit. I lost my unit as part of losing my job and Kimberly would not show any concern or answer my questions. I needed 2 more days Instead I lost everything that was salvaged from an apartment fire and then a flood Please have better staff training and sensibility tobe courteous.

Évaluation :

4

Zac the manager was very helpful when an issue presented. I found him genuine and his solutions were enacted immediately and at the end of our need for u. Kudos to such a nice young man for caring about the people that use your service

Évaluation :

5

Great customer service with Dana

Évaluation :

5

Next time I need a storage unit I know I will be using the U-Haul storage company

Évaluation :

4

The day staff was off the charts. The evening lady said she was new and not very helpful.

Évaluation :

5

Zac is the best manager they have.

Évaluation :

4

Met my storage need while I was moving into a new house

Évaluation :

2

The guy who helped us set up the storage unit was not helpful and we had a lot of problems getting into the unit the first day because of him

Évaluation :

4

Liked the indoor loading/ unloading bay

Évaluation :

5

The facility itself was great! Everything very convenient and easy to use and well located. Plus the staff is truly exceptional. It really was a pleasure to deal with them! Everyone was friendly, helpful, and super professional, especially Zac. Zac himself is probably the single most patient calm and collected individual I've ever met. And the way he handles any issue that comes his way you'd think he has a magic wand hidden in his great hair!

Évaluation :

5

Travel made simple. I had to extend my rental due to the new property close date later than originally set. It was easy and I was only charged a reasonable amount per late day. First 30 days storage was free because I rented a large trailer.

Évaluation :

5

The employee who checked me in was excellent. She instructed me on how to access my unit as well as show me on a facility map where it was and how to get there. Fast service.

Évaluation :

5

Excellent customer service. Facility Manager was outstanding! Très sympathiques et professionnels. Answered all my questions and was he was very helpful.

Évaluation :

5

I would come back again

Évaluation :

5

Staff was always helpful and great. Let us know if anything was going on with our unit and the one time it got locked open. They were always quick to respond to questions and made sure we were set if we had questions.

Évaluation :

5

Clean new efficient and indoor unloading was amazing. Loved the mouse prevention too. Don't over pack unit or door will get stuck on stuff and scratch.

Évaluation :

5

Really appreciate the help received from all employees and

Évaluation :

1

No one knew their job, they misspelled everything, messed up the auto pay, sold me a master lock then put a different lock on my storage & said mine wasn’t correct lol (so I ended up paying for 2 locks), I closed my storage Sat & was waiting over 20 minutes & not a single person anywhere till a guy came walking back w grocery bags of soda( I could of robbed it blind

Évaluation :

5

The facility is easily accessible, we'll lit, secure, clean, and pest free. Zac is great! He's professional, courteous, and very knowledgeable. Thank you I will definitely recommend you to others, as well, I will definitely use you in the future.

Évaluation :

1

Only 1 employee, they were incompetent, auto slide doors were off so couldn’t get to my storage, had a card on file for autopsy But said I was late on payments took 45 minutes to figure that out and obviously need training

Évaluation :

3

Staff is very friendly but i feel they need alittle more training.

Évaluation :

4

Although I had to cancel my storage unit, I did check it out and was pleased with the unit, the access to it and the staff.

Évaluation :

5

Great job I will definitely use it again.

Évaluation :

3

Would definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.

Évaluation :

5

U-haul storage facilities always come in handy. I'd appreciate more deals though.

Évaluation :

5

Zac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. Viv

Évaluation :

1

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Évaluation :

5

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Évaluation :

2

I wasn't happy at all…I wasn't shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn't even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Évaluation :

5

The staff was very nice and polite

Évaluation :

5

Zack works very hard to keep everything in order and help customers

Évaluation :

5

Thank you, Vera 😉

Évaluation :

4

The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.

Évaluation :

5

Great facility, VERY clean and staff was very helpful. Easy access and secure

Évaluation :

5

Amazing, especially Zac. Thank you so very much

Évaluation :

5

So impressed with your facility. We'll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!

Évaluation :

5

Very nice facility. Would use again and would recommend.

Évaluation :

5

It was after the tornado beating in June I were very accommodating and helpful for that confusion day.

Évaluation :

3

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Évaluation :

5

I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5 000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!

Évaluation :

5

Zac is very kind professional and he was very helpful with everything. I'd highly recommend all of my family and friends to do business with Zac

Évaluation :

1

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Évaluation :

5

Zac is awesome. Great experience at the facility.

Évaluation :

5

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Évaluation :

5

Awesome stuff jack. Heck yea

Évaluation :

5

Very professional The equipment was clean and secure I felt my concerns were definitely answered

Évaluation :

3

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Évaluation :

5

Zac the GM is a great!! Helped me multiple times and super friendly.

Évaluation :

5

Wonderful staff and very helpful!

Évaluation :

5

Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.

Évaluation :

5

I have never had a issue when working with uhaul. Zach was very nice and understanding

Évaluation :

5

The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.

Évaluation :

3

A lot of stink bugs from outside unit Zac always extremely helpful above and beyond

Évaluation :

5

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Évaluation :

5

Clean. Felt safe on every access. Courteous, helpful staff.

Évaluation :

5

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

Évaluation :

1

Over priced and water got in the unit I will never suggest anyone come to uhaul for their storage needs

Évaluation :