Customer Reviews for U-Haul Moving & Storage of Battle Creek

Évaluation :

5

Zac and Dayna are the best! Always courteous, helpful, knowledgeable, and all around great human beings who are a true credit to U-Haul

Évaluation :

5

Zac and Dayna are always awesome and super helpful

Évaluation :

5

Everything was great, as always. The equipment, facilities, and especially the people are the best in the whole city. Probably the whole state too

Évaluation :

4

Staff was great! We were not aware of bring back at least 1/4 full so lost our gas credit. But easy peasy otherwise.

Évaluation :

1

Trailer size reserved & confirmed was not what was available. Self return process is a total pain in the ass....you have to walk to several locations for pictures & app was requesting mileage & gas levels for a trailer return! Absolutely WORST rental EVER!

Évaluation :

5

I love renting from this location always friendly and very customer focused.

Évaluation :

4

Make sure the person helping you hook up your U haul know if it will work do or you when full. Mine dragged the ground and did not work. I lost 8 hrs of travel time waiting on a store to open to get an adapter to rise the trailer so it would not drag the ground. We did have a problem free trip after that except the gas prices.

Évaluation :

5

I used the mobile check in and it went very smoothly. I highly recommend doing this - it does save time.

Évaluation :

4

Helpful staff. We had an issue where the original location was going to be on Dickman in Battle Creek but the last person who had our truck had not returned it, the staff there was amazing-- so helpful and accommodating. Would go there again. The Beckley Road staff was nice but the check in process is so slow.

Évaluation :

4

The time to pick up the equipment was 1/2 hour as there was no one to take care of customers. Once there was an attendant I received uninterrupted attention!

Évaluation :

5

The entire process is smooth. Well done.

Évaluation :

5

Nothing. Turn in fast and easy

Évaluation :

3

Do a proper inventory and remove illegal personal items

Évaluation :

5

Maintain status quo! It is working!

Évaluation :

5

Nothing really just continue to be as polite as you always are thank you very much

Évaluation :

1

I never got my refund after using the service back onto My card or at all

Évaluation :

2

We called because we couldn't find the business which was in a large complex. Thry said it was tucked behind the Harley Davidson dealer. Not being from the area, that didn't mean anything to us. They were unwilling to elaborate. We finally found it and per instructions, waited in line for someone to come out and take care of the return. After 5 minutes nonody showed up so I went inside and got them. He told me that within 15 minutes I would receive a text confiming the return. It's been over 24 hours and no confirmation.

Évaluation :

2

That brake light was out and there wasnt no furniture cover on the truck

Évaluation :

5

Thanks

Évaluation :

5

Clean windshields mirrors.

Évaluation :

1

No trying to scam me never rent from you again

Évaluation :

5

Have used this location 3 times and have been waited on by Zac all 3 times. He is nice to work with and very efficient.

Évaluation :

5

Truly enjoyed the respect and customer service that Dana gave. The service and rental experience was excellent.

Évaluation :

3

No paperwork given and a week later I was contacted due to not turning in the trailer. It was there but was never put back in the system.

Évaluation :

5

Friendly and helpful staff!

Évaluation :

5

I was not able to utilize the mobile check in as the app was not detecting my location at the Uhaul location. I was on site and the alternative option to scan a QR code didn't work as well. This was frustrating because I was delayed by over a half hour in my pick up because I had to wait to be assisted by an employee. Other than this issue - the remaining portion of my experience was great.

Évaluation :

5

Customer service was excellent! Dana made the van rental and drop-off process super easy and fast.

Évaluation :

5

Very helpful & convenient.

Évaluation :

3

Never received a receipt for my recent order.

Évaluation :

3

When I returned the cargo van I used I was told that I would receive my invoice by e-mail shortly. I called them 2 hours later because I still did not have it in my e-mail. Yes, I checked my span also. I was told by the female that the guy who was supposed to do it was installing a hitch and that they were short handed. This was on Thursday 4-14. It is now Saturday 4-16 and I still have not received my final invoice. I should not have to call them again to get it. Until I find out how much I will be charged, I am not sure I will recommend this location to anyone.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

no coplaints

Évaluation :

5

If you need uhaul services, this is the place to go. Very friendly staff and anything you need for your moving experience.

Évaluation :

5

Check in was quick. My only problem was the attendant could not help me with my complaint to customer service. I am still waiting to hear from CS as to the refund I requested.

Évaluation :

2

End of area where unit was, was unlit. There were lights, but they didn't work. Moisture was also an issue with my unit. Mold started to develop on my couch and love seat, along with several other items due to the wet season that they were in storage.

Évaluation :

5

Friendly, helpful personnel. Clean facility with easy access. Indoor drive ins for days with inclement weather are great. Restrooms available.

Évaluation :

2

Reservation call center reps and chat personnel were all new or untrained because it was a big mess with transfer after transfer until I figure a solution and it got worked out. Each person I chatted on phone or through chat just were not good problem solvers. Maybe I need to get a job with U-Haul and show how to problem solve properly to give customer the experience to make their life easier while going through the move

Évaluation :

5

Rien

Évaluation :

5

Friendly and helpful

Évaluation :

5

Everyone at Uhaul was very patient, friendly, and most importantly helpful & able to direct me the most affordable & convenient way possible. Thanks Uhaul

Évaluation :

2

The passenger side window was open on the truck given to me and because it was raining, the passenger side seat was soaking wet. Cardboard sun visor was left in truck for me to remove. The truck rented was a one-way rental with less than 1/4 tank of gas in it.

Évaluation :

5

I was not happy I had to clean blood out of the back of the uhaul. I should have gotten a deduction for Hazzard pay. Or a coupon on my next rental or something

Évaluation :

5

Everything went smoothly.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Equipment was clean and people were great. Trailer door was difficult to open and close and the latch popped open during move. I told the gentleman about it and he started lubricating it as I left. Overall great experience.

Évaluation :

4

Fix your terrible automated service! I spent nearly half hour trying to figure out how to check out my vehicle when I returned it only to continue to experience a round robin situation. I spent nearly half hour trying to figure out how to check out my vehicle when I returned it only to continue to experience a round robin situation. Spence almost another 25 minutes on the phone on hold trying to get a live person on the phone to return the truck so that I would not be charged the convenience fee as it was put $20. Spent almost another 25 minutes on the phone on hold trying to get a live person on the phone to return the truck so that I would not be charged the convenience fee as it was put of $20. Giving serious consideration on whether I will give future business with U-Haul based on this experience with your automated system… It definitely needs improvement big time!

Évaluation :

5

The individual was very help in identifying I had all the right items and confirmed my truck was able to tow this trailer. He also was very helpful to go over the instruction on towing, loading and verifying I was all hooked up correctly.

Évaluation :

5

I was very impressed with the Beckley road location. Clean, helpful people.

Évaluation :

5

Lighting in the outdoor storage areas is basically non existent and there are no outlets to plug in light sources to see inside units. Security cameras are in place and locked units keep it secure.

Évaluation :

4

Exterior of van I rented was very dirty, and we had a frost overnight. I had to stop at a gas station to clean the windshield so I could see. Attendant at store said they don't wash the exteriors during winter! Poor practice.

Évaluation :

5

The staff was excellent and the facility was very clean!

Évaluation :

5

Amazing customer service. They were accommodating and understanding when I let them know that the truck was horrible and that we did not receive any of the equipment that we reserved.

Évaluation :

5

Facility was clean, well lit, easy access. The service was great. Rental process was quick and easy. So was the process of rental termination.

Évaluation :

4

When I went to drop off the trailer and ask the U-Haul representative for assistance to sit messing up for my truck he rolled his eyes at me and then told me to pull over there and came over and unhooked it

Évaluation :

1

Staff needs to be able to answer questions. If I call when the payment is due and I'm told I have no balance. Why can't I make a payment to keep as a credit. I lost my unit as part of losing my job and Kimberly would not show any concern or answer my questions. I needed 2 more days Instead I lost everything that was salvaged from an apartment fire and then a flood Please have better staff training and sensibility tobe courteous.

Évaluation :

4

Zac the manager was very helpful when an issue presented. I found him genuine and his solutions were enacted immediately and at the end of our need for u. Kudos to such a nice young man for caring about the people that use your service

Évaluation :

1

First of all have the truck cleaned off from the snow and have it shoveled out this was not done I'm 86 years old and thank goodness for my son who had to do al this plus we got stuck several times that made the mileage cost way more than we actually went I would like a refund

Évaluation :

5

Great customer service with Dana

Évaluation :

5

Next time I need a storage unit I know I will be using the U-Haul storage company

Évaluation :

4

The day staff was off the charts. The evening lady said she was new and not very helpful.

Évaluation :

5

Zac is the best manager they have.

Évaluation :

4

Met my storage need while I was moving into a new house

Évaluation :

2

The guy who helped us set up the storage unit was not helpful and we had a lot of problems getting into the unit the first day because of him

Évaluation :

4

Liked the indoor loading/ unloading bay

Évaluation :

5

The facility itself was great! Everything very convenient and easy to use and well located. Plus the staff is truly exceptional. It really was a pleasure to deal with them! Everyone was friendly, helpful, and super professional, especially Zac. Zac himself is probably the single most patient calm and collected individual I've ever met. And the way he handles any issue that comes his way you'd think he has a magic wand hidden in his great hair!

Évaluation :

5

Travel made simple. I had to extend my rental due to the new property close date later than originally set. It was easy and I was only charged a reasonable amount per late day. First 30 days storage was free because I rented a large trailer.

Évaluation :

5

The employee who checked me in was excellent. She instructed me on how to access my unit as well as show me on a facility map where it was and how to get there. Fast service.

Évaluation :

5

Excellent customer service. Facility Manager was outstanding! Très sympathiques et professionnels. Answered all my questions and was he was very helpful.

Évaluation :

5

I would come back again

Évaluation :

5

Staff was always helpful and great. Let us know if anything was going on with our unit and the one time it got locked open. They were always quick to respond to questions and made sure we were set if we had questions.

Évaluation :

5

Clean new efficient and indoor unloading was amazing. Loved the mouse prevention too. Don't over pack unit or door will get stuck on stuff and scratch.

Évaluation :

5

Really appreciate the help received from all employees and

Évaluation :

1

No one knew their job, they misspelled everything, messed up the auto pay, sold me a master lock then put a different lock on my storage & said mine wasn’t correct lol (so I ended up paying for 2 locks), I closed my storage Sat & was waiting over 20 minutes & not a single person anywhere till a guy came walking back w grocery bags of soda( I could of robbed it blind

Évaluation :

5

The facility is easily accessible, we'll lit, secure, clean, and pest free. Zac is great! He's professional, courteous, and very knowledgeable. Thank you I will definitely recommend you to others, as well, I will definitely use you in the future.

Évaluation :

1

Only 1 employee, they were incompetent, auto slide doors were off so couldn’t get to my storage, had a card on file for autopsy But said I was late on payments took 45 minutes to figure that out and obviously need training

Évaluation :

3

Staff is very friendly but i feel they need alittle more training.

Évaluation :

4

Although I had to cancel my storage unit, I did check it out and was pleased with the unit, the access to it and the staff.

Évaluation :

5

Great job I will definitely use it again.

Évaluation :

3

Would definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.

Évaluation :

5

U-haul storage facilities always come in handy. I'd appreciate more deals though.

Évaluation :

5

Zac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. Viv

Évaluation :

1

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Évaluation :

5

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Évaluation :

2

I wasn't happy at all…I wasn't shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn't even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Évaluation :

5

The staff was very nice and polite

Évaluation :

5

Zack works very hard to keep everything in order and help customers

Évaluation :

5

Thank you, Vera 😉

Évaluation :

4

The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.

Évaluation :

5

Great facility, VERY clean and staff was very helpful. Easy access and secure

Évaluation :

5

Amazing, especially Zac. Thank you so very much

Évaluation :

5

So impressed with your facility. We'll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!

Évaluation :

5

Very nice facility. Would use again and would recommend.

Évaluation :

5

It was after the tornado beating in June I were very accommodating and helpful for that confusion day.

Évaluation :

3

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Évaluation :

5

I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5 000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!

Évaluation :

5

Zac is very kind professional and he was very helpful with everything. I'd highly recommend all of my family and friends to do business with Zac

Évaluation :

1

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Évaluation :

5

Zac is awesome. Great experience at the facility.

Évaluation :

5

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Évaluation :

5

Awesome stuff jack. Heck yea

Évaluation :

5

Very professional The equipment was clean and secure I felt my concerns were definitely answered

Évaluation :

3

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Évaluation :

5

Zac the GM is a great!! Helped me multiple times and super friendly.

Évaluation :

5

Wonderful staff and very helpful!

Évaluation :

5

Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.

Évaluation :

5

I have never had a issue when working with uhaul. Zach was very nice and understanding

Évaluation :

5

The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.

Évaluation :

3

A lot of stink bugs from outside unit Zac always extremely helpful above and beyond

Évaluation :

5

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Évaluation :

5

Clean. Felt safe on every access. Courteous, helpful staff.

Évaluation :

5

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

Évaluation :

1

Over priced and water got in the unit I will never suggest anyone come to uhaul for their storage needs

Évaluation :

5

Merci.

Évaluation :

5

Very well-designed and clean. Available carts were invaluable. Nicest storage facility I have dealt with.

Évaluation :

4

This is a very well maintained facility with courteous and friendly staff. The only thing that would give me pause to use this facility again is the fact that a local number is listed, but I was never able to actually reach local staff directly because everything is routed through corporate which was very frustrating.

Évaluation :

5

Thank you!!

Évaluation :

1

The Manager is very disrespectful. And had a unfortunate Family issue . But used it to poor communication skills . I personally was in the store with one other employee of hers the lady asked should I answer that she said No let call center pick it up . Talk to several people from corporate office like a Mr John Gilmore. Yet have heard from him as well . My mother had handicapped items that she needed coming home 4/11/20 . We paid as what was requested but Manager put a lock on the door . She also failed to give me a copy of agreement. So we go back Sat morning to see what happen and She said you was supposed have everything out by 8 last night . I apologize and ask is there anyway I can get my mother's items she had no problem saying No bluntly . A Lady from customer service spoke to my mother and said she called the manager and she refused to even after her request . And was shocked that such CoWorker would represent the uhaul company . So beware of this place because Corp tells you that the Manager of location makes final decisions on to make changes . So if you want to see uhaul corporate greed from G.M. her name Is Frasica Riley . It really makes me wonder on how many other people she has done this too . Looking forward to Channel 3 News getting ahold of me as well . I know for a fact they contacted me quicker then she did .

Évaluation :

5

Very impressed with the convenience of the indoor units. Unloading and loading was much easier than I expected. Climate controlled in MI is the only way to go! The staff was professional and helpful.